Bishs RV - Customer Solutions Specialist, application via RippleMatch
Customer service agent job in Great Falls, MT
This role is with ABB. ABB uses RippleMatch to find top talent.
We are seeking a customer-focused, sales-minded Service Outfitter to join our team at Bish's RV. As the first point of contact for service guests, this position involves accurately identifying service needs, educating customers about their RV systems, recommending additional services when appropriate, and maintaining clear communication between customers and technicians. Acting as both a customer advocate and trusted advisor, you'll help deliver exceptional service while fostering long-term loyalty. Target compensation ranges from $60,000 to $80,000+, based on performance.
Key Objectives:
Deliver a consistently exceptional, customer-first experience from check-in to final delivery
Provide customer education through upselling and service recommendations that enhance safety, value, and enjoyment
Maintain high-quality scores through accurate documentation, professional communication, and attention to detail
Responsibilities:
Welcome and assist service customers in person and over the phone with professionalism and courtesy
Educate customers on needed repairs, maintenance intervals, and RV safety enhancements
Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback
Listen to customer concerns and clearly document service requests and recommended solutions
Communicate regularly with customers regarding service progress, costs, and any delays
Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction
Close repair orders accurately, process invoices, and collect payments
Track and maintain service documentation and customer records in the system
Follow up after service to ensure satisfaction, address concerns, and generate repeat business
Competencies and Skills:
Neat, clean, and professional appearance
Ability to pass a background check and drug test
Excellent communication skills
Passion for delivering a superior customer experience
Strong organizational and time management skills
High attention to detail and quality control
Basic understanding of RV systems and repair terminology (training provided)
Computer proficiency with service management software and scheduling tools
A trainable mindset - eager to grow, coachable, and committed to continuous improvement
Expected Results:
High customer satisfaction and repeat business through personal connection and education
Increased average repair order (ARO) through effective service sales and upselling
Accurate and efficient work order creation and repair documentation
Clear, consistent communication with customers and internal teams
High-quality and accuracy scores in service performance metrics
Resources:
On-the-job training and mentorship from experienced team members
Access to service management software and customer database tools
Uniforms
Access to RV product training, service guides and technical manuals
A supportive and collaborative work environment focused on growth
Who We Are:
Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.
Perks:
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K with 5% match
Employee discounts
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
Annual Incentive Trip for Top Performers
RV Borrowing Program
Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
Auto-ApplyCommunity Care Customer Service Representative (Full Time)
Customer service agent job in Great Falls, MT
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!
Develop knowledge of a variety of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) product categories including, but not limited to; continuous positive airway pressure (CPAP) devices and supplies, wheelchairs, walkers, bathroom safety equipment, urological and ostomy supplies, oxygen, braces, compression, and wound care supplies. Research patient-specific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service. Fill orders, actively listen, ask clarifying questions, and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely. Will work towards competency in understanding various product lines and insurance requirements for those products. Upon completion of the provisional employment period of one-year, will have completed the required education and certification courses to promote into the Customer Service Representative II position.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.
Education/License/Experience Requirements:
Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year
Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire
Medical terminology course or certification preferred
One year of related healthcare, customer service, call center, or insurance experience preferred
Strong organization and communication skills required
Auto-ApplyCare Coordinator
Customer service agent job in Great Falls, MT
Job Description
Care Coordinator
Full-Time/Non-Exempt
Great Falls, Helena, Havre
Care Coordinator ending September 29th, 2027.
Ensures client care is coordinated between the client and all healthcare providers, continuous collaboration with local agencies to establish continuity of care for the clients
Ensures client's access to needed services during transitions from different levels of care
Must manage a client caseload with 24 billable client service hours/week of client time.
Provides education, reinforcement, and frequent communication with clients about their physical and behavioral health status
Administers screening tools to assist with provider evaluation of client's status, to include completion of triage process for clients coming into services.
Available during primary health appointments for consultation and coordination efforts
Assists with both internal and external warm hand-offs
Enters CCBHC data specific information into electronic health record and other databases
Develop strategies and treatment plan goals with clients so they can reach their health care goals
Communicates effectively with clients and treatment team to include both oral and written communication
Provides encouragement and support to clients to assist them in solving difficulties they have managing and improving their health
Develop strategies to remove barriers, allowing clients to achieve optimal health status
Tracking and reporting client outcomes based on various measurements and screening tools
Completes documentation as required and appropriately maintain all required paperwork in accordance with Many Rivers policies
Communicate effectively with supervisors, therapists, medical providers, and other team members to provide quality continuity of care for the clients
Must have a Montana valid driver's license, personal vehicle and current vehicle insurance, travel required and may transport clients
Participate in in-service trainings & attend required meetings as directed by immediate Supervisor or Director
Minimum Qualifications:
Minimum qualifications are a bachelor's degree in human services field and considerable knowledge of the principles, methods, and skills needed to effectively perform case management duties.
Other education and experience may be considered equivalent to four years.
Must have excellent computer skills such as Excel, Internet, Teams, Outlook, and Word. Familiar with medical diagnoses and medications is preferred.
Travel required. Must have vehicle, valid driver's license, and may transport clients.
Hourly Wage: $20.63 + DOE
Benefits:
401K Matching Contributions
Health Insurance
Dental Insurance
Flexible Spending Account
Health Savings Account
Flexible Work Schedule
Paid Holidays
Paid Birthday
Pet Insurance
All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check.
About Us:
Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.
We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 13 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment.
Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach.
Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services; offering compassionate, client-focused, professional support.
Beliefs/Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.
EQUAL OPPORTUNITY EMPLOYER:
Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
Customer Service Representative - Great Falls, MT
Customer service agent job in Great Falls, MT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative - State Farm Agent Team Member
Customer service agent job in Great Falls, MT
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Representative with Ausitn Collins State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Rep(07010) - 211 NW Bypass
Customer service agent job in Great Falls, MT
Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties.
Must be 16 yrs of age
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be no less than Sixteen (16) years of age.
Ability to pass applicable Company background checks.
Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
Superb ability to multi-task
Ability to function in a dynamic, fasted paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Additional Information
Looking for energetic happy customer service oriented team members.
Customer Service Rep
Customer service agent job in Great Falls, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Inside Sales/ Customer Service Representative
Customer service agent job in Great Falls, MT
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Meet or exceed monthly sales goals
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet based technology
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $14 - $16 per hour
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Auto-ApplyFitLife Service Representative
Customer service agent job in Great Falls, MT
Welcome to FitLife in Great Falls, MT! Customer Service and the overall care of our members are always top priority at FitLife! We are a family oriented facility and strive to know all members. The Service Representative is an exciting position that pays you to talk to people about fitness! This is a full-time position
with competitive pay and commission. There's no limit to how much you can make! Daily, you will work on the membership team, have a primary focus on obtaining new leads, organize events to spread fitness into the community, and help create a positive environment for our members and staff!
So, who are we looking for?
Someone that is comfortable being outgoing, selling, and meeting new people.
Previous sales and customer experience is a plus!
Someone that gets excited about knocking things off a checklist.
Someone that races toward the finish line first.
You strive for growth and success.
Someone that enjoys an environment where they can be creative and think critically.
Compensation is base pay, commission, and frequent bonus opportunities. This is the perfect opportunity for someone that is looking to challenge themselves and jumpstart a career path in fitness, management, business, ownership, and more!
We look forward to getting to know you. Good luck!
Auto-ApplyPharmacy Customer Service Associate
Customer service agent job in Great Falls, MT
* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. * In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
* Provides customers with courteous, friendly, fast, and efficient service.
* Recommends items for sale to customer and recommends trade-up and/or companion items.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
* Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with Walgreens.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
* Prefer good computer skills.
* Prefer the knowledge of store inventory control.
* Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16.5 - $20 / Hourly
Customer Service Representative
Customer service agent job in Great Falls, MT
To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we're passionate. We're dedicated. We give it all we've got and then we get up in the morning and do it all over again. We're farmers and ranchers. We're barrel racers and river chasers. We're honest. We're helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It's what we do every day.
Our Values:
Embrace Authenticity
Encourage Transparency
Promote Learning
Build Trust
Earn Respect
Deliver Value
Serve Our Customers
Job Description
North 40 Outfitters in Great Falls, MT is looking to hire a Full-Time Customer Service Representative to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As a Customer Service Representative at North 40, your main priority is to connect with our customers and provide each of them with an exceptional experience. You will be responsible for answering customer calls and emails as well as social media inquiries. You will also assist with online order discrepancies by responding directly to the customers and working with the store teams to correct future order issues.
This full-time position requires the ability to work all scheduled shifts between the business hours of Mon-Fri 8 am to 6 pm, and rotating weekends 8 am to 5 pm. This shift can include working weekends and certain holidays and will require flexibility in scheduling based on business needs.
Qualifications
Willingness to share credit, work with others in a team environment, and define success collectively rather than individually
Ability to take initiative, embrace change, and learn new things
Drive to be dependable, and to perform well against the expectations of the role
Ability to work independently or in a group setting
Committed to supplying our North 40 guests with phenomenal customer service
Good communication skills and the ability to effectively engage with individuals on a regular basis
Must be able to multitask and prioritize
Ability to work in a fast paced environment while remaining detailed and focused
Previous customer service experience preferred
Experience using a multi-line phone system and the ability to handle a high volume of calls
Ability to problem solve and maintain proper phone etiquette
Proficient in typing and computer skills across a variety of platforms such as all Microsoft programs and inventory control systems
Retail experience preferred
Comfortable sitting for long periods of time
Ability to educate and assist customers on the brands that North 40 sells
Understanding of correct lifting and loading techniques. Physical ability to lift and carry 0-10 lbs. continuously, 10-25 lbs. frequently, and 25-55 lbs. occasionally, and team lift anything over 55 lbs. Spending 100% of work time on your feet, including use of ladders, rolling staircases and pallet jacks.
Additional Information
BENEFITS & COMPENSATION
We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.
North 40 Outfitters is proud to be an Equal Opportunity Employer.
Treatment Service Specialist - School-Based Services (Great Falls, MT)
Customer service agent job in Great Falls, MT
If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.
AWARE is looking for the right person to join the team as a treatment service specialist.
The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.
We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.
Responsibilities:
Provide direct services to children with special needs in the school setting.
Collaborate with parents, teachers, and school personnel to develop and implement individualized plans.
Communicate behavioral and emotional observations to the treatment team and participate in team building meetings and activities.
Utilize a wrap-around approach to ensure the child's success in both the school and home setting.
Assist youth in developing coping skills, social/recreational skills, independent living skills, mediation and conflict resolution skills, and problem-solving skills.
Excited to join our organization? AWARE treatment service specialists earn $19.75 - $21.92 per hour. Requirements
Talents, skills, and abilities:
A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience.
Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system.
The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions.
High School Diploma or HSE is required, along with past employment experience.
Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record.
Must have an acceptable criminal and protective services background check.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE's benefits include:
Annual raises
Tuition Reimbursement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
We are proud to be an equal opportunity employer.
Customer Service Representatives
Customer service agent job in Great Falls, MT
Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future. We have immediate opportunities for Customer Service Representatives.
Flexible day, evening and weekend hours are available.
Responsibilities:
* Answer the telephone with a smile in your voice
* Take customer menu order, explain special offers, suggestive sell additional items and enter order accurately in POS system
* Greet Carry-Out customers
* Assist in preparing menu items
* Assist with all cleaning and restaurant maintenance duties as needed
Requirements:
* Enthusiasm and a willingness to learn
* Commitment to customer satisfaction
* Team Player
* Strong work ethic
* Friendly when interacting with customers and other team members
* Handle customer problems efficiently and in a friendly manner
If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!
Requirements
What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old
Additional Information
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
Pro Customer Service Sales
Customer service agent job in Great Falls, MT
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.
Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.
Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.
Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors.
The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.
Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
Customer Service Rep(07008) - 4109 2nd Ave N
Customer service agent job in Great Falls, MT
Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties. Must be 16 yrs of age Qualifications * To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Be no less than Sixteen (16) years of age.
* Ability to pass applicable Company background checks.
* Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
* Superb ability to multi-task
* Ability to function in a dynamic, fasted paced environment.
* Ability to adjust to changing priorities.
* Ability to enter orders using a computer keyboard or touch screen.
* Ability to take orders over the counter or phone.
* Ability to work independently and as part of a team.
* Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Additional Information
Looking for energetic happy customer service oriented team members.
Customer Service Representative - Great Falls, MT
Customer service agent job in Great Falls, MT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Service Response Specialist (Registry)
Customer service agent job in Great Falls, MT
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!
Responsible for providing ambulation, transfer/transport, and accommodating lift needs for the patient. Available via dispatch to transport patient care items and equipment. Communicates in a timely manner with the patient, family, and healthcare team as needed and documents care according to hospital policy/procedure.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.
Education/License/Experience Requirements:
Current Nursing Assistant, EMT- Basic, or Surgical Tech Certification in the State of Montana required.
Prior CNA/ EMT experience preferred.
Current BLS certification by American Heart Association, preferred (able to acquire upon hiring)
Current/ Valid driver's license preferred
Auto-ApplyFitLife Service Representative
Customer service agent job in Great Falls, MT
Job DescriptionWelcome to FitLife in Great Falls, MT! Customer Service and the overall care of our members are always top priority at FitLife! We are a family oriented facility and strive to know all members. The Service Representative is an exciting position that pays you to talk to people about fitness! This is a full-time position
with competitive pay and commission. There's no limit to how much you can make! Daily, you will work on the membership team, have a primary focus on obtaining new leads, organize events to spread fitness into the community, and help create a positive environment for our members and staff!
So, who are we looking for?
Someone that is comfortable being outgoing, selling, and meeting new people.
Previous sales and customer experience is a plus!
Someone that gets excited about knocking things off a checklist.
Someone that races toward the finish line first.
You strive for growth and success.
Someone that enjoys an environment where they can be creative and think critically.
Compensation is base pay, commission, and frequent bonus opportunities. This is the perfect opportunity for someone that is looking to challenge themselves and jumpstart a career path in fitness, management, business, ownership, and more!
We look forward to getting to know you. Good luck!
Pro Customer Service Sales
Customer service agent job in Great Falls, MT
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Customer Service Rep(07010) - 211 NW Bypass
Customer service agent job in Great Falls, MT
Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties. Must be 16 yrs of age Qualifications * To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Be no less than Sixteen (16) years of age.
* Ability to pass applicable Company background checks.
* Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
* Superb ability to multi-task
* Ability to function in a dynamic, fasted paced environment.
* Ability to adjust to changing priorities.
* Ability to enter orders using a computer keyboard or touch screen.
* Ability to take orders over the counter or phone.
* Ability to work independently and as part of a team.
* Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Additional Information
Looking for energetic happy customer service oriented team members.