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  • EHR Biller - Housing Supportive Services

    RH Community Builders 3.3company rating

    Customer service agent job in Fresno, CA

    Job DescriptionAbout Housing Supportive Services Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual's lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual. Position Summary The Electronic Health Record (EHR)/ Biller is responsible for maintaining accurate client health records and ensuring timely, compliant billing practices. This role supports the organization by managing data entry, billing submissions, reconciliation of payments, and quality assurance of program documentation. The EHR/ Biller works closely with program staff, leadership, and external vendors to ensure compliance with regulatory requirements, maximize reimbursements, and safeguard client confidentiality. Essential Duties and Responsibilities The following are core responsibilities of the Compliance Manager, though this list is not exhaustive: Training and Development Provide guidance and support staff on accurate and timely use of Electronic Health Record system. Assist with conducting trainings on EHR procedures, documentation standards, and billing compliance. Stay current on changes in billing regulations, payer requirements, and EHR functionality, and sharing updates with staff as needed. Collaboration and Performance Collaborate with program staff and leadership to ensure billing and documentation are aligned with agency standards and payer requirements. Support staff in troubleshooting EHR issues and escalate technical concerns to IT or system vendors as appropriate. Promote a culture of accountability, accuracy, and efficiency in data entry and billing processes. Quality Improvement and Compliance Ensure accuracy of all client data and billing information with the EHR system. Review and audit files regularly to verify compliance with funding sources, HIPPA, and agency policies. Monitor billing submissions, track reimbursements, and reconcile accounts to identify discrepancies. Generate reports from the EHR to support program evaluation, quality improvement, and compliance monitoring. Protect sensitive client information and maintain strict confidentiality at all times. Recommend and implement process improvements to increase efficiency and reduce errors in documentation and billing. Perform other related duties as assigned. Minimum Qualifications Education: Bachelor's degree in Social Work, Psychology, Business Administration, Healthcare Administration, or a related field. Or certification in medical billing or coding. Licensing/Certification: Valid California driver's license and current auto insurance. Experience: Significant experience in medical billing, EHR management, or related healthcare administration. Knowledge of Medi-Cal billing and reimbursement processes. Technical Skills: Proficiency in Microsoft Office Suite and EHR software. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences. Strong interpersonal skills and the ability to interact with employees at all levels of the organization. Physical Demands and Work Environment The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions: Regular Activities: Talking, hearing, using hands or fingers to handle objects, tools, or controls. Occasional Activities: Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling. Lifting: Occasional lifting of up to 25 pounds. Vision Requirements: Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus. Noise Level: Moderate noise level in the work environment. Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
    $33k-42k yearly est. 5d ago
  • Customer Service Representative, Housing Customer Service Center

    Usc 4.3company rating

    Customer service agent job in Parksdale, CA

    Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate. USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion . USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Services Representative to join our rapidly growing team. The Opportunity: The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: Provides customer service to students, faculty, staff and extremal customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly, helpful demeanor. Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers. Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request. Uses information systems to input date, maintains databases, performs research for projects or issues, generates reports, etc. Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues. Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution. Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs. Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned. Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers. Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents. Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends. Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. What We Prefer: Preferred Education: Bachelor's Degree. Preferred Experience: 2 years. Preferred Field of Expertise: Student counseling, customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
    $18.9-20 hourly Auto-Apply 60d+ ago
  • Call Center Agent

    Milan Institute 3.4company rating

    Customer service agent job in Visalia, CA

    Job DescriptionDescription: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. Answer incoming calls and respond to customer inquiries professionally. Make outbound calls to follow up with customers, confirm appointments, or provide updates. Provide accurate information regarding products, services, and company policies. Resolve customer complaints efficiently and escalate complex issues when necessary. Maintain a high level of customer satisfaction through positive interactions. Update customer records and document call details in the system. Meet or exceed key performance metrics such as call handling time and customer satisfaction scores. Follow company guidelines and standard operating procedures. Requirements: Associates Degree or equivalent required. Previous experience in a call center or customer service role preferred. Excellent verbal and written communication skills. Ability to handle a high volume of calls efficiently. Strong problem-solving and active listening skills. Familiarity with CRM software and basic computer proficiency. Ability to work in shifts, including weekends and holidays if required. Patience, empathy, and a customer-first attitude. This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth. If you're interested, Apply Now! Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
    $29k-38k yearly est. 3d ago
  • Call Center Rep I or II (Full-time)

    Educational Employees Credit Union

    Customer service agent job in Fresno, CA

    PAY GRADE: 19N, 20N PAY RANGE: $19.07 - $31.88/hour DEPARTMENT: Branch Operations Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People's Choice Awards. The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. Responsibilities of the position include: Efficiently and accurately process transactions and records information Research and resolve members concerns Use active listening skills to develop a rapport with members in order to provide outstanding service Ensure that all interactions with members and prospective members are handled professionally and accurately. Maintain knowledgeable of credit union products and services Requirements Requirements of the position include: A positive, upbeat attitude that affects members and teammates alike Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods. Previous customer service experience Desire to provide outstanding member service Ability to respond and assist customers with inquiries and/or problem resolution Ability to work effectively as a team member Strong communication and active listening skills Dependable (arrive to work on time as scheduled) Spanish speaking a plus Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m. Training hours M-F 8:30-5:30, shift after training is 10:15-7:15 M-F, and rotating Saturdays
    $19.1-31.9 hourly 1d ago
  • (7759) Hanford: Customer Service Rep

    Domino's Franchise

    Customer service agent job in Hanford, CA

    No one likes being bored at work, which is why a Domino's job is all about having fun! We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. Come join the #1 Pizza Company in the world! Job Description As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by making lives easier. You are the face of Domino's. What are some things a CSR does?! Provide a fun, happy, and exciting environment for our customers while taking orders. Uphold and represent a rock-solid brand image. Get into the action and make the perfect product all the time. Multitask in a competitive, fun, and fast-paced work environment. ADVANCEMENT Many of our team members began their careers as CSRs and delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Our company prides itself in promoting to management and above store roles from within. What does that mean for you? You can start as a CSR and move up the ranks to management. Who knows? Maybe you are the next Domino's franchisee! Qualifications Must be 16 years or older. To enter into management you must be 18 years or older. Additional Information California Pay Disclosure: The rate of pay is the applicable minimum wage rate with potential $0.25 to $1.50 per hour depending upon experience and longevity with the employer. All your information will be kept confidential according to EEO guidelines.
    $32k-41k yearly est. 1d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jimmy Alvarez-State Farm Agent

    Customer service agent job in Hanford, CA

    Job DescriptionBenefits: Company parties Opportunity for advancement Paid time off Training & development 401(k) matching ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jimmy Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information in English & Spanish. Assist customers with policy changes and updates in English & Spanish. Process insurance claims and follow up with customers in English & Spanish. Maintain accurate records of customer interactions in English & Spanish. Study for and complete state insurance exams QUALIFICATIONS: Willing and able to obtain a personal lines, life, and health insurance license within a set timeframe Opportunities to advance as licenses are obtained Bilingual - Fluent in Spanish is required Communication and interpersonal skills in English & Spanish. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-41k yearly est. 31d ago
  • Engagement Specialist I

    Empire MacHine Tools 3.9company rating

    Customer service agent job in Fresno, CA

    Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership. Essential Functions: Responsible to greet visitors in a professional, courteous, and helpful manner. Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family's served. Develops a working knowledge and maintain a reference guide of community resources. Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community. Assess and evaluate needs of the families and provide guidance and case management either in person or virtually. Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops. Ensures that all Family Café surveys and other outcome assessments are completed. Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program. Responsible for entering data into identified data bases; Apricot 360 and ETO. Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals. Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations. Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing. Attend staff meetings, trainings and in-services. Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed. Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or President/Chief Executive Officer. Requirements Knowledge, Skill and Experience: Education: Bachelor's degree in Social Services, Child Development or other related field. May consider work experience of 5+ year or more in lieu of education. Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable. Experience: 2+ years' experience facilitating parent education programs or groups. Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families. Experience providing hand's on activities and engaging participants when conducting workshops, trainings, and events. Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource. Experience working with various local community resources and human services. Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences. Must be computer literate with Microsoft Office Products. Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Bi-lingual skills in Spanish required. Physical Demands: Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed. Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment. Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen. This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position. The position is a part-time, 20 hours per week opportunity Salary Description $20.00 - $22.00 per hour DOE
    $20-22 hourly 9d ago
  • Service Dispatcher

    Keller Motors 4.5company rating

    Customer service agent job in Hanford, CA

    Job Type: Full-Time The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50-$17.50. The position may also pay commission compensation which is based on the value or amount of closed hours achieved from $0.00 (if no hours are made) without any upper limit other than hours performance. Job Overview: We are seeking a highly organized and detail-oriented Service Department Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in ensuring the efficient and effective scheduling of service calls, managing service technician assignments, and maintaining communication between customers and the service team. If you are a proactive problem solver with strong multitasking abilities and excellent communication skills, we would love to hear from you! Key Responsibilities: Technician Coordination: Assign and dispatch service technicians based on skills, location, and customer priority to ensure timely service delivery. Record Keeping: Maintain accurate records of service requests, technician assignments, customer interactions, and follow-up actions using appropriate software systems. Problem Solving: Address and resolve customer inquiries and concerns effectively, escalating complex issues as necessary to the Service Manager. Data Entry: Input and update service records and technician schedules in the company's service management software. Inventory Management: Monitor parts inventory related to service requests and communicate with procurement for any necessary orders. Performance Tracking: Assist in monitoring the performance and productivity of technicians, providing feedback and support where necessary. Team Collaboration: Work closely with the Service Manager and other departments to ensure seamless operations and customer satisfaction. Qualifications: - High school diploma or equivalent; additional certification or training in a related field is a plus. - Proven experience as a dispatcher or in a similar customer service/administrative role. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities; able to prioritize tasks effectively. - Proficient in using service management software and Microsoft Office Suite (especially Excel and Outlook). - Knowledge of service dispatch processes and best practices is highly desirable. - Ability to work in a fast-paced environment while maintaining attention to detail. What We Offer: - Competitive salary and benefits package. - A supportive and collaborative work environment. - Opportunities for professional development and growth within the company. - Medical, Dental, Vision, Life insurance and 401K We are an equal opportunity employer and welcome applications from all qualified individuals. *Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities or requirements. The duties may be adjusted based on the needs of the company.*
    $16.5-17.5 hourly 60d+ ago
  • Customer Service Advisor

    Team Car Care West

    Customer service agent job in Parksdale, CA

    Job Title: Customer Service Advisor Compensation: $17.87 - $18.11 Worker Type: Employee Time Type: Full time Job Description: Enjoy fantastic working hours - Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 7:00 p.m., Sunday from 8:00 a.m. to 5:00 p.m. We offer the flexibility of both full-time and part-time schedules as well. Embark on a rewarding career journey with us today as a Customer Service Advisor! FULL-SERVICE REWARDS: Biweekly Bonus Incentives Spot bonuses through our internal rewards program Opportunities for career advancement Sundays are closed at most locations No late nights or early mornings Full and part-time scheduling is available Paid time off (PTO) after 180 days 401K plan with company match DailyPay Employee discounts Employee referral and fleet acquisition bonuses Medical, dental, and vision insurance benefits are available 30 days after the first day of work PerkSpot platform: Access to exclusive employee discounts on a variety of products, including travel, electronics, concerts, and more Professional uniforms paid for and laundered GEAR UP FOR YOUR ROLE: At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career! WHAT DOES SUCCESS LOOK LIKE? Greet every guest with a warm welcome and a sincere smile Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles Communicate with the team and assist with the oil change process as needed Check and communicate oil levels, part numbers, and repair services with the team Through training, mastering the menu, products, services, and vehicle specifications Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest's for Life WHAT IS YOUR ROLE WITHIN THE J-TEAM? Promote teamwork to ensure timely and accurate guest care during all operating hours Keep the service center clean and organized Record all work performed on the repair order Report safety issues immediately to management Strictly follow company policies on vehicle care and operation Perform various manual tasks for extended periods, including light and heavy lifting such as handling tires and wheels, standing, bending, and squatting WHAT DO YOU NEED? Previous automotive sales experience is preferred but not required At least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc. Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the future Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals Strong communication skills for interacting with guests and team members A solid work ethic with a positive attitude; self-motivated, reliable, and a team player Shows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisions Physically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squatting Willing to work in different temperatures, noisy environments, and around exhaust fumes Ready to work flexible hours, including weekends and some holidays, depending on the location Dedicated to following all safety protocols and company policies Perform other duties as assigned Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
    $17.9-18.1 hourly Auto-Apply 34d ago
  • Customer Service Representative - Monterey

    Liberty Military Housing

    Customer service agent job in Lemoore, CA

    Liberty Military Housing - Own your passion for service! At Liberty Military Housing we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families. We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing. Responsibilities A Day in the Life of a Customer Service Representative: As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards. Your Responsibilities include, but not limited to: Assists prospective residents with information regarding their lease, the community, and the move-in process. Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system. Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns. Supports residents during the move-out process, which may include notice to vacate and resident transfers. Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services. May perform post-turn unit inspections and complete move-in inventory inspections with new residents. Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community. Responsible for lease renewal notification and timely resident notice to renew or vacate. Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner. Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction. Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction. Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents. Performs other general office duties (i.e. phones, filing, special projects and assignments as needed). Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems). Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.). May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards. Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events. Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies. Operate a company or personal vehicle to travel to various locations for work purposes. Qualifications What You Need for Success: Position requires 6 months+ of residential property management or customer service role preferred. Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan). Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction. Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved. Must possess a positive and professional demeanor in all interactions, under all circumstances. Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart. Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required. What We Provide You: Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following: Medical/Dental/Vision Insurance* Life and AD&D Insurance 401k Retirement Plan w/company match Employee Stock Ownership plan Incentive Bonus Program 10 Paid Holidays per year 40 hours Paid Sick Leave per year** 80 hours Paid Vacation per year** * Medical/Dental/Vision insurance eligible after 30 days of full-time employment. **Vacation and sick time are based on the employee's hire date. Pay Rate: $19.00 - $21.00/Hourly
    $19-21 hourly Auto-Apply 9d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Customer service agent job in Visalia, CA

    Offering $16 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16-23 hourly 1d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer service agent job in Visalia, CA

    Offering $16 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16-23 hourly 1d ago
  • Insurance Specialist CSR, Sanger CA

    Neri Insurance Agency

    Customer service agent job in Sanger, CA

    Job Details Entry CA057 - Sanger, CA - Sanger, CA Undisclosed N/A Full Time High School Undisclosed None Full-Time UndisclosedDescription Fiesta Auto Insurance & Tax Services has proudly served The Central Valley for over 20 years with Insurance and Tax preparations! We also offer DMV services! We are in search of a qualified professional to join our fast-growing team! At Fiesta Auto Insurance, no previous experience is required. We provide training for all new hires and provided all the necessary tools to help you acquire your license within your first 90 days. Summary of Position: The customer service sales representative is responsible for establishing customer relationships and following up with customers. Other responsibilities may include developing leads, scheduling appointments, fulfilling customer needs, and finding affordable rates! You will be required to have your license within the 90 day probation period mark Fiesta Auto Insurance & Tax Services will provide training for Insurance, DMV & Taxes. Responsibilities: Create an outstanding customer experience in the office or via telephone. Communicate effectively to identify the best product or service to match the needs of the customer Meet and exceed monthly sales goals Must be fluent in English and Spanish High school diploma or equivalent Basic computer skills Previous retail sales and customer service experience is a plus, but not required. Excellent communication and effective problem solving skills Strong organizational and time management skills Professional, energetic, and positive attitude Availability of flexible scheduling to include days, evenings, and weekends Must be willing to work weekends and holidays. Reliable Transportation Must be willing to get Personal Lines Insurance License (We will pay you to study and help you obtain your license number) Compensation: Competitive Hourly Pay Commission paid on Tax preparations Vacation Pay Sick Pay Bonus Pay on Sales Goals Health, Vision & Dental Coverage offered Pay period: Weekly $400 sign on bonus on your 90 day mark! *You will receive $400 bonus at your 90 day mark, if licensed. Office Hours: Monday - Friday 9:00 AM - 6 PM Saturdays 9 AM- 5 PM Sundays - CLOSED Open availability to work a 40+ hr work week.
    $32k-41k yearly est. 60d+ ago
  • Customer Service Representative

    Norma Group 4.2company rating

    Customer service agent job in Visalia, CA

    As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative Visalia, Ca Overview and Scope: The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives. Specific Job Responsibilities and Accountabilities: Sales and Growth Identify upsell and add-on product opportunities by asking probing questions to identify product need. Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation. Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data. Coordinate, expedite and track critical orders through delivery with regular communication to the customer. Communication of product promotions to customers through outbound calls. Record complete and accurate information on job leads through inbound calls. Sales region main point of contact for general customer service requests. Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. Other Support ISR and ISA in providing written job quotes as needed Support ISR and ISA in logging information in the Salesforce as needed Answer inbound calls in a timely and professional manner; meeting customers expectations. Regional point of contact for distributors and sales representatives Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense Support ISR with Salesforce input and other administrative activities related to closing of sales as needed Generate and processing of profoma invoices Other projects and assignments as designated by Supervisor Keep department manager informed of successes, key information and roadblocks. Competencies and Skills Required: Demonstrate exceptional interpersonal communication and relationship building techniques. Have the ability to work in a diverse and dynamic team environment. Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. Solid aptitude for learning new tools, processes and techniques. Exceptional verbal and written communication skills. Strong organization skills. Minimum Qualifications Demonstration of the competencies and skills listed above. Two or more years of experience in a customer service, sales or call center environment with increasing responsibility. NDS product and business knowledge or experience in a similar industry. Working knowledge of Syspro or similar ERP system. Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). Ability to effectively work cross functionally. Desired Qualifications Bachelor Degree Irrigation or plumbing product design or installation knowledge NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team! NDS, Inc., 851 N Harvard, Lindsay CA 93247 **********************
    $31k-37k yearly est. 32d ago
  • Customer Service Representative

    Daiohs U.S.A., Inc.

    Customer service agent job in Fresno, CA

    Job DescriptionDescription: At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence-and let's brew success together! What you'll be doing - The Role: Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax. Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. Generates daily manifests for Route Drivers and Service Technicians using the Company's specialized computer software. Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. Dispatches Service Technicians to respond to repair calls and coordinates service installations. Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less. Processes and applies payments to customer accounts Communicates sales leads to appropriate branch personnel. Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence. Keeps records of customer interactions, processes customer accounts, and files documents. Develops and demonstrates thorough knowledge of the Company's products, services, and pricing structure. Solicits sales from customers during promotions. What's in it for me? - The Benefits Starting hourly rate of $17.00 - $22.00 401(k) and company matching Medical, Dental and Vision Insurance Employee Assistance Program Flexible Spending Account Life insurance Paid vacation and sick time 9 paid holidays Requirements: What you'll bring - The Person: High school diploma or equivalent Past experience preferred Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
    $17-22 hourly 14d ago
  • Customer Service Representative

    Daiohs U

    Customer service agent job in Fresno, CA

    At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence-and let's brew success together! What you'll be doing - The Role: Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax. Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. Generates daily manifests for Route Drivers and Service Technicians using the Company's specialized computer software. Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. Dispatches Service Technicians to respond to repair calls and coordinates service installations. Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less. Processes and applies payments to customer accounts Communicates sales leads to appropriate branch personnel. Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence. Keeps records of customer interactions, processes customer accounts, and files documents. Develops and demonstrates thorough knowledge of the Company's products, services, and pricing structure. Solicits sales from customers during promotions. What's in it for me? - The Benefits Starting hourly rate of $17.00 - $22.00 401(k) and company matching Medical, Dental and Vision Insurance Employee Assistance Program Flexible Spending Account Life insurance Paid vacation and sick time 9 paid holidays Requirements What you'll bring - The Person: High school diploma or equivalent Past experience preferred Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
    $17-22 hourly 14d ago
  • Customer Service Representative

    Fiesta Auto Insurance 3.5company rating

    Customer service agent job in Visalia, CA

    Immediate Hiring at Fiesta Auto Insurance: Customer Service Representative Are you looking for a dynamic work environment where you can thrive and grow? Do you want to be part of a talented team that values your contributions? Do you want to be part of a winning team? If your answer is YES, then we have the perfect opportunity for you. Fiesta Auto Insurance G&P is the #1 Franchisee nation-wide for Fiesta Auto Insurance. There is tremendous growth opportunity in our company as we continue to open more offices throughout California. Come and grow your career with us at Fiesta Auto Insurance G&P. Fiesta Auto Insurance is a current leader in providing top-notch Insurance, Tax Preparation, and Registration services. We are on the lookout for a highly skilled Customer Service Representative to join our fast-growing team. With us, you will receive paid training, support, and the tools needed to pass your state insurance exam and receive your insurance license within your first 30 days. This is your chance to invest in yourself and start a rewarding career path with unlimited potential for growth and earnings! Benefits: Hourly pay +(plus) 10-15% commission on your insurance sales. PAID TRAINING and direct deposit every Friday. Opportunity for growth into Leadership Positions Learn tax preparation and earn 10-17.5% commission on tax returns you prepare. Full-time employment with Full-time hours at 35-45 hours every week Earn commissions on DMV Registration Services. Vacation pay and health insurance (we cover 65% of the premium). 100% free dental plan and low-cost vision options. Requirements: Self-motivated team player with a positive attitude and strong work ethic. Willingness to obtain a Personal Lines Insurance Broker's License. Determined and open-minded to learn about insurance and sales strategies. Preferred: Bilingual (Spanish speaking) candidates are highly encouraged to apply. Ability to work in a fast-paced office environment while being able to Multi-task to ensure our clients receive a WOW-LEVEL CUSTOMER EXPERIENCE. Must have reliable transportation and be flexible to work at different nearby locations when needed Availability: Monday-Friday 9 AM to 7 PM, Saturday 10 AM to 5 PM, Sunday 10 AM to 4 PM. As you begin your journey with Fiesta Auto Insurance G&P as a Customer Service Agent you will quickly become an Insurance Agent with in 30 days of your first day. As an Insurance Agent we believe that GREAT SERVICE GO HAND IN HAND WITH SALES, you will be expected to provide and be able to give a WOW LEVEL CUSTOMER SERVICE TO ALL OUR CLIENTS. Location: CA010 1661 E Noble Ave, Visalia, CA 93292, USA Apply Today! Join our enthusiastic team at Fiesta Auto Insurance G&P and kickstart your career in a supportive and rewarding environment! Work schedule 8 hour shift 10 hour shift Weekend availability Holidays Day shift Overtime Supplemental pay Commission pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Referral program Employee discount Paid training
    $31k-39k yearly est. 60d+ ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Customer service agent job in Fresno, CA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $17.5 per hour Salary Range: 16 - 17.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $16-17.5 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Hall's Culligan Water

    Customer service agent job in Selma, CA

    Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you'll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time. Why you'll love working here: We offer a full-time, Monday-Friday work schedule. The pay rate for this position is $20 per hour You'll receive paid time off (PTO) at a generous accrual rate. You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period. We're a stable and growing family-oriented company who regularly offers career advancement opportunities. We believe in upskilling our employees and promoting from within. You'll have the opportunity to utilize Culligan equipment in your home free of charge! What you'll do: Customer service: Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience. Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information. Handle both routine inquiries and complex issues with professionalism. Product and service knowledge: Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs. Offer product/service recommendations and educate customers. Issue resolution: Identify, troubleshoot, and resolve customer problems effectively. Collaborate with other departments to address customer concerns and provide solutions. Time management: Efficiently manage and prioritize tasks to meet individual and team performance goals. Meet deadlines and response times while maintaining quality in work and customer interactions. Documentation and reporting: Accurately document customer interactions and transactions in customer service software. Safety: Workspace must be kept clean, organized, and free of clutter and tripping hazards. Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures. Where you'll work: Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones - this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday - Friday 8am-5pm, this role may require some evenings and weekends as business needs require. Who should apply: The personal attributes that will set you apart in our hiring process include empathy and resilience - our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously. Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our CSR's must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate's technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills. Your qualifications: 2+ years' experience in a customer service role. 2+ years' experience in a call center environment Excellent verbal and written communication skills. Excellent organization and multi-tasking skills. Strong problem-solving abilities and attention to detail. Ability to remain calm under pressure and handle challenging situations with professionalism. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance (Only applicable for employees working 2 hours or more in unincorporated LA county). #INDSJ
    $20 hourly 27d ago
  • Customer Service Rep - Cashier

    Red Triangle Oil Company

    Customer service agent job in Fowler, CA

    Job Description 76 Gas Station (Fowler, and Fresno Locations) We are looking for a talented and hard-working Gas Station Customer Service Attendant to join our team. The perfect fit for our team are individuals who are self-motivated, dependable, and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. Full-time and part-time positions are available. Essential Functions: Provide exceptional customer service service. Conduct all cashier activities accurately, safely, while following company guidelines Maintain cash drawer, secure all funds in safes, and perform cashier reconciliation at each end of shift to ensure accurate management of sales. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Effectively manage food service and beverages to ensure maximization of sales Stock goods and continuously ensure shelves are full of products. Benefits: Competitive pay. Multiple health plan options, including vision and dental for you and your dependents. Health Care Flexible Spending Account Financial benefits including matching 401(k) and stock purchase plan. Company-paid life insurance and optional voluntary whole life coverage. Company-paid Short- and Long-term disability insurance, including AD&D. A generous number of vacation days each year, 8 paid holiday's Supplemental Paid Sick Leave in addition to regular sick leave. Powered by JazzHR fd8aqznfbG
    $32k-41k yearly est. 25d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Hanford, CA?

The average customer service agent in Hanford, CA earns between $25,000 and $41,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Hanford, CA

$32,000
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