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Customer Service Agent Jobs in Harrison, NJ

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  • Customer Service Executive

    The Crox Group

    Customer Service Agent Job 21 miles from Harrison

    Job Title: Customer service representative The Customer support serves as the primary contact between and clients during the home assessment scheduling process, ensuring efficient appointment scheduling and excellent customer service. This role supports Risk Consultants in meeting production goals while maintaining strong relationships with internal and external partners. Responsibilities: Coordinate and schedule home assessment appointments Make high-volume outbound calls/emails to secure meetings Manage scheduling processes efficiently and address client needs Ensure clear, professional communication with all stakeholders Provide monthly updates on scheduling trends and concerns Skills & Experience: Strong verbal and written communication skills Proficiency in Outlook (calendar management) and Excel (pivot tables, data entry) High school diploma (college degree or in progress is a plus) 1-2 years of customer service experience
    $48k-100k yearly est. 1d ago
  • Customer Service Coordinator

    Solomon Page 4.8company rating

    Customer Service Agent Job 13 miles from Harrison

    The Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours. This is an ongoing assignment It will be in office Tues/Thurs and remote Mon/Wed/Fri. Hours are 9-5:30pm and Fridays are 9-2pm Pay Rate: $22 per hour Responsibilities: Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness. Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as “upsell” when opportunity arises. Handle donor correspondences (i.e., voicemails and emails). Record phone donations and deliver the appropriate forms to the Data Processing Center for processing. Provide instruction to callers on how to donate by mail or online. Research and solve donor(s) issues. Provide information to units, members, donors and prospective members/donors on current programs. Follow up on rejected credit card transactions and credit cards that are about to expire. Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments. Maintain and update Salesforce database as necessary. Other duties as required Required Qualifications: BA or 1-3 years equivalent experience. Ability to work with both professional staff and volunteer leadership Excellent problem-solving skills, positive attitude with professional communication skills. Ability to transition easily from one activity to another. Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure. Excellent organizational skills and the ability to pay close attention to detail. Ability to work independently, as well as in a team environment. If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.
    $22 hourly 17d ago
  • Client Service Representative II

    Canon U.S.A., Inc. 4.6company rating

    Customer Service Agent Job 20 miles from Harrison

    US-NJ-Woodcliff Lake Type: Full-Time # of Openings: 1 NJ - Woodcliff Lake-Motorla-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. - -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. Inventory Services: -Processes and monitors all inventory movement within assigned responsibilities, locations and organizations. -Analyzes ongoing activity of inventory. -Assists in identifying slow moving and obsolete inventory or when inventory levels are low. -Monitors and communicates status of inventory. -Initiates, conducts and reports on Physical Inventories. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role: $17.20 - $23.37 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-RH1 #PM20 PIe2153d5919e3-26***********2
    $17.2-23.4 hourly Easy Apply 15d ago
  • Customer Care Executive

    Parfums de Marly 3.6company rating

    Customer Service Agent Job 6 miles from Harrison

    About the role As a Customer Care Executive at Parfums de Marly and Initio Parfums Privés, you will be an essential part of our customer service team, playing a pivotal role in ensuring exceptional customer experiences across all touchpoints in our e-commerce operations. You will report directly to the Global Customer Care & Community Manager, the role will be instrumental in handling customer inquiries, resolving issues, and enhancing overall satisfaction. This role is integral to supporting the company's goal of building lasting relationships with our customers and driving retention through exceptional service. Key Responsibilities: Serve as the primary point of contact for customer inquiries via email, chat, WhatsApp, Facebook, and Instagram Direct Messages, ensuring all interactions reflect our brand DNA and high standards of excellence. Resolve customer concerns efficiently, including order issues, shipping delays, product inquiries, and return requests. Collaborate with cross-functional teams, including logistics, marketing, and product teams, to address and resolve customer issues promptly. Monitor and analyze customer service metrics, including response time and satisfaction ratings, to identify areas for improvement. Contribute to the development of reports, including Voice of Customer insights and KPI reporting. Document and escalate recurring issues to the appropriate departments for resolution and process improvement. Develop and maintain a thorough knowledge of our products, policies, and e-commerce platform to provide accurate and relevant assistance. Support the implementation of customer experience, and initiatives to drive repeat purchases. Proactively gather customer feedback and provide insights to the Global Customer Care & Community Manager for strategy optimization. Ensure compliance with company policies and maintain professionalism in all customer interactions. Role - Specific Skills: Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency with customer service platforms (e.g., Zendesk) and e-commerce platforms (e.g., Shopify). Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Strong attention to detail and organizational skills. Empathy and patience when handling customer interactions. Basic knowledge of CRM systems and reporting tools. Desired Background and Experience: A minimum of 3 years of experience in a customer service or customer care role, preferably in an e-commerce environment. Bachelor's degree in business, communications, or a related field. Familiarity with e-commerce logistics, including shipping, returns, and fulfillment processes. Proven track record of achieving customer satisfaction targets and maintaining high service standards. Experience in managing customer inquiries across multiple channels, including live chat. Ability to analyze customer feedback and provide actionable recommendations.
    $32k-55k yearly est. 7d ago
  • Custom Sales Specialist

    Alton Lane 3.7company rating

    Customer Service Agent Job 13 miles from Harrison

    We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever. Headquartered in Richmond, VA, we have 9 showroom locations across the US and a growing presence in top menswear department stores, including Nordstrom, Saks Fifth Avenue, Dillard's, and many more. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun. When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. Our customers love that our garments are designed in 2 minutes and delivered in as little as 2 weeks. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts. A career at Alton Lane can provide you with an abundance of opportunities. You'll learn, develop and grow by serving others, building long-term relationships-with customers and colleagues-and achieving inspiring results. We're excited to meet you! Check out our Instagram and company websites to learn more about who we are. *************************************** ************************** About the Role This is not your typical retail position, if you're looking for that “NEXT STEP” in your career, consider applying today. The Stylist is a key member of the Alton Lane sales team. They are passionate about service and connecting with people, tenacious when it comes to driving sales while providing a memorable shopping experience, and also contribute to our vibrant and collaborative team culture. Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible. Assists customers with an Alton Lane one-on-one appointment based experience Implements and models customer service standards by ensuring unbeatable excellence in Alton Lane standards; exemplifying an in-depth knowledge of the Alton Lane product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals. Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life (occupation, family and most important FIT); reviewing the customer shopping history to provide recommendations and follow up communications; and the complete understanding on how to meet the client's needs and aspirations. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Drive results by consistently striving to meet and exceed sales goals through various sales channels. Build, manage and grow a book of business through referrals, various external prospecting initiatives, and personal network development. Provide the best customer experience tailored to the needs of our clients. Continuously foster and enhance customer engagement (both current and new) through genuine connections and thoughtful, proactive outreach. Be a strong communicator internally and externally with a positive and solution-oriented point of view. Manage exceptional customer experience through overseeing front and back-end production processes. Have Fun and Make Money! Who you are: • Previous experience in sales, hospitality, and/or service • Genuine interest in fashion and styling • Professional verbal and written communication skills • Performs successfully in a team-based culture • Flexible work schedule, including nights, weekends, and holidays • Possesses 1-3 years of sales experience in Direct-to-Consumer or Business to Business. Previous menswear sales experience is preferred but not required. • Have a business development mindset. • Is personable and an effective communicator with astute attention to detail. • A proactive self-starter, comfortable in a fast-paced environment. • Driven individual with a one-team mentality. • Nimble with technology. • Strong sense of self-awareness, humility, and personal responsibility. • Adaptable to change with an eagerness to try new things. • Passion for clothes, wardrobing, and styling. Why you will want to work here • High income earning potential is yours for the taking - We're offering a competitive Base plus UNCAPPED COMMISSION starting at 10% of your monthly sales. • Opportunity for rapid career growth within an innovative and expanding company. • Generous benefits package: Healthcare, Vision, Dental, LTD/STD, Life Insurance, 3 weeks of Paid Time Off, 401k Retirement plan. • Access to our luxury clothing and accessories through our generous employee discount program • Get in on the ground floor of the Made-To-Measure revolution. • You'll get to work with some of the most Innovative, Hardworking, and Fun team members in the industry. You could be the next Alton Lane team member. Apply today to schedule your interview. Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.
    $45k-61k yearly est. 23d ago
  • Customer Services Associate

    Ascendo Resources 4.3company rating

    Customer Service Agent Job 13 miles from Harrison

    Job Title - Customer Service Associate Schedule - Tuesday - Saturday or Sunday - Thursday Responsibilities: Monitor daily shipments to ensure timely collection and delivery within agreed time frames. Build strong working relationships with both internal and external customers through daily communication. Coordinate with patients to meet collection requirements while keeping them informed throughout the process. Process and manage booking requests in company's internal database, including generating and verifying shipping documentation as needed. Collaborate with various departments across the Global and Domestic network to fulfill customer requirements. Work with internal offices and local service providers to ensure efficient logistics transfers and meet turnaround times. Enter clinical trial sites into company's internal database when necessary. Respond to general phone and email inquiries from customers, internal offices, and agents. Prepare, verify, and distribute country-specific project documentation. Handle filing and archiving as needed. Participate in customer meetings and teleconferences when required. Qualifications: Proficiency in Microsoft Suite (Excel, Word, Outlook). Strong computer skills. Understanding of aviation and airline networks. Excellent communication and influencing skills. Strong problem-solving and prioritization abilities.
    $30k-36k yearly est. 16h ago
  • Customer Service Specialist

    ThÉLios

    Customer Service Agent Job 6 miles from Harrison

    Born from the will of LVMH Group, world leader in luxury, to establish itself in the eyewear sector, Thélios designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons: Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, Tag Heuer and Fred! In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet. CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY: This person will be responsible for order entry, modifications/releases, tracking and monitoring of orders/backorders while providing excellent customer service. The ideal individual should possess exceptional communication skills and impeccable attention to detail. KEY RESPONSIBILITIES Responsible for order entry processing, modification, verification, and release using SAP software. Manage set up of new clients and customer master data change requests including order entry and data maintenance using SAP, including handling product. Respond to internal and external customers via phone and email for order, product status, assistance, and related information or issues. Deliver excellent customer service and ensure high quality of service to all accounts and future clients. Monitor and track customer orders, backorders, shipping windows and follows up with accounts. Follow up on purchase order extensions, status, current and future product availability, as well as expedited shipping. Ensure deliveries are being met within the designated shipping window provided by Supply Chain. Maintain active communication with the Distribution Center regarding product shipment priorities. Tracks and assigns return authorizations. Ability to generate and be responsible for order and product availability reports. Resolve customer-related issues and or escalated complaints. Manage, investigate, and dispute chargeback claims. Perform other duties as assigned. THE RIGHT CANDIDATE The ideal candidate is a proactive organizer, professional and problem-solver. The role involves working with a cross-functional team both junior & senior stakeholders and complex situations. A calm demeanor measured attitude and positive outlook are essential to success. SKILLS/ EXPERIENCE High School Diploma or Associate degree in Business Administration or certification preferred Minimum of 2+ years of relevant Customer Service experience Excellent data entry skills with high attention to detail and superb time management skills Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude Proficient knowledge of Microsoft Office, SAP, Salesforce knowledge a plus Bilingual in Spanish, Italian or French a plus, but not required Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. Direct applicants only, no third-party staffing inquiries, please.
    $33k-44k yearly est. 23d ago
  • Customer Service Specialist

    Miracom Hive

    Customer Service Agent Job 13 miles from Harrison

    Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!
    $31k-42k yearly est. 7d ago
  • Customer Service Specialist

    Ernesto VentÓS

    Customer Service Agent Job 8 miles from Harrison

    Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world and Ventós USA Inc is the North American one. In our process of growth, we are looking for a Customer Service Specialist who will work closely with Administration department. Responsibilities Direct communication and coordination with the customer. Process orders, create shipping documentation and coordination with shipping department. Identify and assess customers' needs and coordinate changes or improvements with sales department Receive, evaluate and solve customer complaints in coordination with QC, Logistics or other Departments that might be involved. Contract management and stock allocation supervision General, Customer and Supplier Accounting. Provide support and assistance in the daily accounting operations, as well as the reconciliation of accounts for monthly and annual closings. Solve queries. Request samples and documentation for customers. Profile At least 3 years of relevant experience in a related field with excellent customer service skills. A desire to be a part of a fast-paced growing company with an opportunity to progress as a professional. Strong communicative skills and capable to work alone and as part of a team; enthusiastic and reliable. Organized and self-taught person. Microsoft Package knowledge and experience (Excel mainly a plus and Word) Knowledge and experience in Microsoft Dynamics ERP (Navision) Knowledge and experience in Google environment (GMAIL, DRIVE, Documents...) What do we offer? Hybrid working model: Office Staff be able to work from home 1 day per week. 4 days per week work from the office. Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!
    $33k-44k yearly est. 16d ago
  • Customer Service Specialist

    Idea Nuova, Inc. 4.2company rating

    Customer Service Agent Job 13 miles from Harrison

    Job Functions: Customer Service: follows up with customers on a timely basis, requests additional parts from factories as necessary and sends out replacement parts Acts as liaison with the warehouses to ensure customer parts/ replacements go out Maintains and files test reports, inspection reports, audits and other certificates Maintains testing logs. Follows up with production and overseas on a weekly basis to ensure all is updated Maintains and files lab dip and shade band approvals. Maintains factory compliance matrix and works with overseas to ensure all audits are up to date Submits audits and CAPs to licensors and retailers as necessary Prepares TRFs for testing and inspection as necessary Reviews testing / inspection quotations from BV/ ITS/ SGS with QC Manager Follows up with factories on audit renewals and samples for testing Follows up with third party labs for testing status Maintains Testing/Inspection and chargeback logs Learn to review packaging, manuals, care labels and law labels for all retailers and confirms with Production team Uploads bedding and toy registrations to GRS to ensure all active URNs are compliant Review testing samples for quality Prepare GCCs and CPCs as needed Needs to be proficient in Microsoft excel/word/PowerPoint
    $32k-41k yearly est. 11d ago
  • Customer Service Representative

    Traxnyc Corp

    Customer Service Agent Job 13 miles from Harrison

    About Us: At TraxNYC, we redefine what it means to wear luxury jewelry. Located in the heart of New York City's Diamond District, we've built a global reputation as trendsetters in custom jewelry design, offering one-of-a-kind pieces that showcase exceptional craftsmanship and creativity. With a legacy built on trust, transparency, and unmatched expertise, we're proud to be more than a jewelry brand-we're a community. Whether you're shopping for a timeless investment or a statement piece that turns heads, TraxNYC is here to make your vision a reality. Join our team, and be part of a fast-paced, creative environment where your talents will shine as bright as the diamonds we design. Role Summary: We are seeking a friendly, professional, and detail-oriented Customer Service Representative to be the voice of our brand. This role involves engaging with customers via phone, email, and social media to answer inquiries, resolve issues, and ensure a seamless shopping experience. The ideal candidate is a strong communicator with a passion for customer satisfaction and a keen eye for detail and organization. Responsibilities: Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, live chat, and social media. Assist customers with product questions, order updates, returns, and exchanges. Resolve customer complaints efficiently and empathetically, ensuring customer satisfaction and brand loyalty. Maintain a thorough understanding of our product offerings, brand story, and policies to provide accurate information. Process orders and collaborate with the sales and fulfillment teams to ensure timely delivery. Gather customer feedback and provide insights to the team for improving our products and services. Manage and update customer records in our CRM system. Qualifications: 1-3 years of experience in a customer service role, preferably in the luxury retail or jewelry industry. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first mindset. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM systems and other customer service tools. A genuine passion for providing excellent customer service and a keen interest in jewelry or luxury goods is a plus! What We Offer: Compensation: $20-$30 based on experience. Opportunities for growth within the company. A positive, supportive, and collaborative work environment. Employee discounts on our products. How to Apply: If you're passionate about creating memorable customer experiences and want to work with a quickly growing brand, we'd love to hear from you! Please send your resume and if you'd like, a brief cover letter to **************** Job Type: Full-time Pay: $20.00 - $28.00 per hour Expected hours: 35 - 50 per week Benefits: PTO & sick days after 1 year of tenure Flexible schedule Shift: 8 hour shift Work Location: In person
    $20-30 hourly 22d ago
  • Customer Service Representative - Online Sports Betting

    Conduet

    Customer Service Agent Job 5 miles from Harrison

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge
    $30k-39k yearly est. 20d ago
  • Customer Service Representative

    Calibre Scientific

    Customer Service Agent Job 25 miles from Harrison

    Job Title: CUSTOMER SERVICE Representative Department: Customer Excellence Reports To: Country Manager, NAM FLSA Status: Exempt The Customer Service Representative will be responsible for serving the organization's accounts. This role involves overseeing day-to-day operations for their accounts, ensuring they delivers exceptional service, and acting as the primary escalation point for complex issues. The Customer Service Representative will also collaborate with cross-functional teams to develop strategies that enhance customer satisfaction and drive long-term account retention. utilization. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Key Responsibilities: Customer Support and Relationship Management: Act as a point of escalation for complex customer inquiries or complaints, resolving them efficiently to maintain trust and satisfaction. Build and nurture relationships with strategic accounts, ensuring their needs are proactively met. Monitor customer feedback and trends to identify opportunities for improvement in service delivery. Operational Excellence: Develop and implement processes to improve efficiency and ensure service levels are consistently met or exceeded. Oversee the accurate documentation of customer interactions and resolutions in the CRM system. Monitor key performance indicators (KPIs) and prepare reports for management on team performance and customer satisfaction metrics. Strategic Collaboration: Work closely with account managers, sales, and operations teams to align service delivery with overall account strategies. Participate in strategy meetings to provide insights on customer service trends and contribute to action plans for account growth and retention. Recommend and implement innovative approaches to enhance the customer experience for strategic accounts. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Conflict Resolution - Confronts difficult situations. Encourages open communications. Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve conflicts. Cooperation - Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations Dependability - Commits to doing the best job possible. Follows instructions, responds to management direction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality. Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase production. Works quickly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED) is required. Finance, economics, business, or related four-year degree preferred. A minimum of four years previous experience in a similar role is desired. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Working knowledge of/Fluency in the English language (spoken and written). Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have Proficiency with Microsoft Office applications. Expert skills in spreadsheets and word processor usage. Adeptness at reviewing data and extracting meaningful performance indicators. Knowledge of database software and order processing systems. Previous experience using an ERP system is preferred. Certificates and Licenses: None required Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs work in indoor conditions, 100% of the time. Performs work near moving or mechanical parts, 10% of the time. Works alone 50% of the time. The noise level is moderate (general office and light manufacturing). This position requires working with office equipment, and computer equipment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
    $30k-39k yearly est. 7d ago
  • Customer Service Representative

    Plymouth Rock Assurance 4.7company rating

    Customer Service Agent Job 15 miles from Harrison

    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. Essential Functions and Responsibilities Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. Ensure first call resolution, making the customer experience as seamless as possible. Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. Utilize your analytical and decision-making skills to address policy changes and corrections effectively. Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. Qualifications and Education Strong interpersonal, communication, and organizational skills. Analytical mindset with good decision-making abilities. Proficiency in computer skills and data entry. High motivation to take ownership and follow up on tasks. Flexibility to adapt to a fast-paced, changing environment. Ability to work weekdays and rotational Saturdays. High school diploma required, college degree is a plus! Spanish language proficiency is a plus! What We Offer A supportive and empowering work environment where your contributions are valued. Opportunities for growth and development. Competitive compensation and comprehensive benefits package. 4 Weeks of Paid Time Off. Paid Training, Licensing, and additional certifications. Tuition and Wellness Reimbursement programs. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”
    $36k-42k yearly est. 15d ago
  • Customer Service Representative (On-Site) - NJ

    FOCO 4.0company rating

    Customer Service Agent Job 21 miles from Harrison

    This is an On-Site role in our Piscataway, NJ location. About Us: Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team! Job Summary: We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence. Key Responsibilities: Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service. Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction. Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers. Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer. Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team. Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience. Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand. Qualifications: 2+ years of customer service experience Experience with Zendesk and Shopify is REQUIRED. High school diploma or equivalent Fluency in English Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using customer service software and Microsoft Office Suite. Passion for sports and a good understanding of our product offerings is a plus. Must be able to pass a background check. Flexibility to work various shifts, including weekends and holidays. Show up for work! Come on time and be committed to be your best. What We Offer: Competitive salary and benefits package. Opportunity to work in a vibrant, sports-focused environment. Climate Controlled office setting. Career growth and development opportunities. Employee discounts on our products. A supportive team culture that values collaboration and innovation. Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
    $30k-38k yearly est. 22d ago
  • Customer Service Representative

    Quicksource Recruiting Solutions

    Customer Service Agent Job 11 miles from Harrison

    Overview: A growing manufacturing company is on the lookout for a committed Customer Service Representative to join their growing team. This role offers the opportunity to engage with diverse teams within the facility to ensure an excellent customer experience. You'll work closely with sales, production, and other departments to support and enhance customer satisfaction. This is an on-site position with regular hours, Monday to Friday, from 8:30 AM to 5:00 PM. Key Responsibilities Partner with the sales department to ensure exceptional customer service standards are consistently met. Collaborate with scheduling and logistics teams to facilitate smooth and timely deliveries. Engage in various customer-focused projects, understanding client requirements and implementing effective solutions. Leverage technical skills to assist customers and utilize industry-specific software. Contribute to daily operational meetings, helping to streamline processes. Oversee order entry and data management, maintaining a high level of accuracy. Offer comprehensive support to customers and the sales team, coordinating with internal departments to address inquiries and requests. Qualifications: Experience in manufacturing and packaging is advantageous. Highly Detail-Oriented: A keen eye for accuracy and precision is essential. Customer-Focused: Previous experience in customer support is a strong asset. Eager to Learn: Interest in gaining in-depth knowledge of the packaging industry. Schedule: Consistent work hours, Monday to Friday, from 8:30 AM to 5:00 PM-no weekend shifts.
    $30k-39k yearly est. 8d ago
  • Customer Service Representative

    Coda Search│Staffing

    Customer Service Agent Job 11 miles from Harrison

    About The Role: An award-winning law firm is seeking a full-time Customer Service Representative to join their team! This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Customer Service Representative provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web. Qualifications: Previous legal intake, customer service or client services experience Previous customer service experience in a high volume contact center environment Previous experience utilizing a CRM (Salesforce a plus) and VOIP Knowledge of medical and insurance terminology preferred Law firm industry experience preferred Proficient in Microsoft Office Suite Bachelor's Degree Required Skills: Professional and empathetic phone etiquette Strong verbal and written communication skills High attention to detail and accuracy in data entry Excellent organizational and time-management skills Ability to multitask and work in a team-oriented environment Flexibility and adaptability in a fast-paced setting Benefits: Generous vacation and paid holidays 401(k) plan Medical, dental, and vision insurance options Modern offices with in-office perks Opportunities for career growth
    $30k-39k yearly est. 7d ago
  • Customer Service Representative- Commercial Surety

    Colonial Surety Company

    Customer Service Agent Job 20 miles from Harrison

    Who are we? Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial. Who are we looking for? Position Overview We are seeking a Customer Service Representative (CSR) with strong administrative skills to join our team. This role is responsible for assisting clients, processing insurance documents, managing policy inquiries, and providing administrative support to ensure smooth daily operations. The ideal candidate has excellent communication skills, attention to detail, and the ability to multitask in a fast-paced insurance environment. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed! Key Responsibilities: Serve as the first point of contact for clients via phone, email, and in-person inquiries. Assist customers with policy questions, renewals, endorsements, and claims processing. Educate clients on insurance products and coverage options to ensure they understand their policies. Handle customer complaints and escalate complex issues to the appropriate department. Maintain a high level of professionalism, empathy, and accuracy in all customer interactions. Administrative Responsibilities: Process and maintain policy applications, endorsements, renewals, and cancellations. Ensure accuracy in data entry and documentation within internal systems. Assist in preparing reports, tracking policy renewals, and organizing client records. Support the sales and underwriting teams with document preparation, invoicing, and follow-ups. Handle general office tasks, including scheduling, correspondence, and file management. Qualifications & Skills Experience: 1-3 years of customer service experience in insurance, finance, or a related industry. Prior administrative experience in an insurance agency or brokerage is a plus. Skills & Competencies: Strong verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and insurance CRM/software. Ability to handle multiple tasks and prioritize efficiently. Detail-oriented with strong organizational and problem-solving skills. Knowledge of insurance terminology and regulations (preferred). Education & Certifications: BA in Business or applicable field. Colonial provides major medical, dental and vision insurance. In addition, we provide all employees with 15k of free life insurance, also effective on day one. We have paid holidays off and pride ourselves on a positive working environment. Industry training, position and systems training are provided upon hire.
    $30k-39k yearly est. 14d ago
  • Insurance Customer Service Representative

    Island Insurance Agency 3.4company rating

    Customer Service Agent Job 13 miles from Harrison

    Island Insurance Agency is a boutique insurance agency focusing on specialized commercial industries and mid to high end personal insurance. Role Description This is a full-time on-site role for a Personal Lines Insurance Customer Service Representative at Island Insurance Agency located in Bronx, NY. The Customer Service Representative will be responsible for assisting customers with insurance inquiries, quotes, policy changes, claims processing, and ensuring customer satisfaction. Qualifications NY State Property & Casualty Insurance License is a requirement 3 - 5 years of personal lines service or account management experience Strong Customer Service and Customer Support skills Excellent communication and interpersonal skills Attention to detail and problem-solving abilities Knowledge of insurance policies and procedures is a plus Proficiency in agency management and insurance company systems Ability to work independently and collaboratively High school diploma or equivalent required, Associate's or Bachelor's degree preferred
    $32k-40k yearly est. 21d ago
  • Customer Service Representative

    Clinlab Staffing

    Customer Service Agent Job 20 miles from Harrison

    SUMMARY: Provides customers with courteous customer service in person or over the phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs. DUTIES AND RESPONSIBILITIES: Respond to customer inquiries via phone, email, and chat promptly and professionally. Process orders, actively monitoring and updating customers on order status. Processes samples and documentation requests. Schedule and release manufacturing work orders to production to meet sales order delivery dates. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer issues, escalating when necessary. Maintain a positive, empathetic, and professional attitude toward customers. Document customer interactions and maintain records of inquiries and complaints. Collaborate with other departments to ensure customer needs are met. Participate in training and development programs to enhance product knowledge and customer service skills Supports marketing campaigns and product launches. Food Safety/Quality team member Performs other related duties as assigned by management. QUALIFICATIONS: One to two years related experience in Customer Service manufacturing or equivalent Excellent customer service skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and customer service software. Commitment to excellence and high standards. Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams and committees. Ability to understand and follow written and verbal instructions Professional appearance and demeanor Ability to perform diversified clerical functions and basic accounting procedures. Ability to effectively communicate with people at all levels and from various backgrounds. Bilingual skills a plus. Acute attention to detail. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
    $30k-39k yearly est. 16h ago

Learn More About Customer Service Agent Jobs

How much does a Customer Service Agent earn in Harrison, NJ?

The average customer service agent in Harrison, NJ earns between $26,000 and $41,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average Customer Service Agent Salary In Harrison, NJ

$32,000

What are the biggest employers of Customer Service Agents in Harrison, NJ?

The biggest employers of Customer Service Agents in Harrison, NJ are:
  1. White Label Agency
  2. Fanatics
  3. R&R Business Consultants
  4. Fedway Associates
  5. Jobconversion
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