Customer service agent jobs in Henderson, NV - 511 jobs

Our client is expanding their team and is seeking an automotive service advisor. This position is onsite in the Enterprise area of Las Vegas, NV, and is a full-time, temp-to-perm opportunity. Upon successful performance during the standard employment probationary period, the individual will transition to a permanent employee with the client. Responsibilities: Customer liaison: Greet customers, address their concerns, and identify the necessary services; gather customer and vehicle information. Prepare repair orders: Generate repair orders, provide time, cost, and labor estimates, and secure customer approval for any additional work. Communicate & coordinate: Explain inspection results, recommend corrective procedures, schedule service appointments, confirm promised times, and keep customers informed about progress throughout the day. Advise & upsell: Inform customers about maintenance requirements and the importance of adhering to manufacturer specifications; manage customer complaints and ensure high satisfaction levels. Administrative tasks: Oversee service department forms, menus, and pricing guides; assist in executing marketing initiatives. Qualifications: Excellent communication and customer service abilities; capable of simplifying technical problems for customers. Fundamental knowledge of automotive principles and the skill to create precise cost estimates and timelines. Familiarity with shop management software (including scheduling, repair orders, and CRM). Experience with Tekmetric or Mitchell 1 is a plus. Strong math and writing skills for generating invoices and clarifying charges. High school diploma or associate degree; 3-5 years of relevant experience is preferred. Must be an ASE Certified professional. Employment Details: Schedule: Monday to Friday Hours: 8 AM to 5 PM Job Type: Temporary to permanent, full-time Jomsom Staffing Services is a nationally recognized franchise brand and a trusted provider of workforce solutions. The company focuses on linking employers with qualified candidates to help their growing organizations. With an expanding footprint across the United States, Jomsom Staffing Services is celebrated for its extensive industry knowledge, strong support system, and dedication to quality and integrity. At Jomsom, we emphasize the importance of building successful partnerships and providing outstanding service.

Discover Tahiti Village Resort & Spa, an island-inspired oasis. Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming. Create magic with us … At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests. ROLE As the Director of Guest services, your day will be centered around ensuring that all owners, guests and visitors experience service that is far beyond their expectations. Responsibility for ensuring that technical and business matters are also important pieces the Guest Services Manager position along with accuracy of guest information, however SERVICE from the team is the primary focus. RESPONSIBILITIES Be efficient, courteous and professional to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service. Create, reinforce and streamline processes: to register guests into room, data entry accuracy, accommodating special requests whenever possible, handling guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner, resolving customer complaints and answering guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Effectively handle and fulfill all guest requests and guest issues. Model the Guest Service Standards developed for the resort. Meet or exceed RCI's ratings for Gold Crown. If rating is Silver Crown or lower, strive for 5 to reach the Gold Crown level. Recruit, interview, hire and monitor training of new employees. Ensure that recruiting processes are managed to bring the best of candidates to the team Conduct coaching, counseling, and disciplinary action. Maintain a flexible work schedule. Maintain proper scheduling of employees to include auditing of employee work time. Appropriately document accidents and incidents. Ensure safety compliance at the front desk and in all office areas. Give final approval for all invoices generated by the resort for payment. Process in a timely manner all invoices generated by and for the department for payment. Monitor all training processes. Promote positive inter-departmental relationships. Ensure that front office and bell department operating costs are within budgetary guidelines. Perform all other job requests as assigned by management. Effectively lead the team to provide the highest level of service Effectively lead the team to be problem solvers and empower the team Monitor and change processes to effectively manage occupancy Lead a strong service level team. Ensure that the Guest Service Manager and Asst, Guest Service Managers are supporting the service levels required for the team. Ensure the bell team daily operation run smooth and efficient. Requirements Job Specifications: Proficient in MS Office: Outlook, Word and Excel. Excellent oral and written English communication skills. Excellent customer service skills. Minimum of five years of management experience Must have professional appearance. Basic math and budgetary skills. EEO/Drug Free Workplace Employer

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

at Hi Tech Service Dispatcher Please note: This is a full-time, in person position located at our Las Vegas office - 1840 Stella Lake Street, Las Vegas, NV 89106 Hours are Mon-Fri 7:30AM-4PM / Dispatch Rotation - After hours and weekends. Pay Range: $18.00-$25.00 Full time Overview Hi-Tech Commercial Service is looking for a Service Dispatcher to join our team in Las Vegas, NV. Essential Responsibilities Establish courteous and professional relationships with all customers, vendors, manufacturers and co-workers. Demonstrate the ability to dispatch calls in an organized customer centered approach. Manages all calls and updates with our service partners and clients. Updates all actions regarding managed service calls routinely throughout the shift. Maintain up-to-date records of parts and job status on dispatch boards. Follows all company credit procedures for billing and COD calls. Follows all manufacturer authorization procedures prior to work being done To successfully perform this job an individual must be able to perform each essential job functions and other assigned duties that may be assigned in the course of work and business. Qualifications 1-2 years of customer service experience in a related field Knowledge of dispatch systems or logistics Demonstrates the ability to work as a team Outstanding organizational and multitasking skills Fast data entry Experience working with Microsoft Office programs Strong active listening and communication skills Completion of a satisfactory background check and drug screen is required. Must be at least 18 years of age. Benefits of Joining Our Team Medical, dental, and vision insurance coverage Optional short term disability coverage Company paid, long-term disability and life insurance coverage. Paid time off for vacations and holidays 401(k) Retirement plan with company match Competitive starting hourly rate Hi-Tech Commercial Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day. 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position. 3. Provide security at different areas (only in the stations where the services are provided). 1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass, ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and ensuring that the gate is correct. Agent must also check that each passenger is carrying the appropriate amount of baggage per the airline. Agent must ensure that any airport employee passing the checkpoint must show a valid ID. 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by a contracted company, not the employee). Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also X count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time. 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane perimeter. 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter. 5. Prevents losses and damage by reporting irregularities Competencies 1. Teamwork Orientation 2. Stress Management 3. Ethical Conduct 4. Good Communication 5. Customer Service Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates at an airport setting and/or outside weather conditions. Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds. Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). Travel No travel is expected for this position. Required Education and Experience 1. High school diploma or GED. Additional Eligibility Qualifications 1. Must exhibit exceptional customer service and communication skills, both verbal and written 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test 3. Must be able to read, write and speak English and/or Spanish. 4. Maintain a relationship with both employees and clients 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines 6. Must be able to read and understand all operating and airport procedures and instructions. 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish. As a Ready Line Agent, you will: Maintain a clean, organized, and presentable ready line area. Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing. Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition. Confirm that an adequately completed checkout slip accompanies each vehicle. Assist customers in locating their rental vehicle, providing help with luggage when necessary. Support the efficient flow of vehicles by moving and parking cars within the facility as needed. As a Return Agent, you will: Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. As an Exit Booth Agent, you will: Ensure Accuracy: Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts. Engage with Customers: Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility. Organize Paperwork: Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process. Obtain Signatures: Ensure all forms are correctly executed by obtaining the customer's signature on the checkout slip. Maintain a Professional Environment: Keep the exit booth clean and organized, both inside and out, reflecting the company's commitment to excellence. Enhance Customer Experience: Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience. Requirements: Valid Driver's License Top-notch people skills Ability to troubleshoot with a smile Patience and understanding throughout the rental experience High School Diploma or equivalent We offer: Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus Company-paid Life Insurance Company paid AD&D Insurance Flexible spending account Parental leave Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: As a Lifestyle Manager - Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings. Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately. Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers. Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options. Coordinate with internal teams and external suppliers to ensure smooth travel experiences. Deliver a high-touch service with discretion, empathy, and attention to detail. Manage time-sensitive requests and prioritize multiple clients needs efficiently. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them Provide quotes via our CRM system by email for the members Follow up with the members to see if they are ready for their adventure and answer any questions they may have To always act in the best interest of the member, ensuring their needs are met To fulfill requests in the most resourceful and intelligent way while following best practices Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. Meet monthly KPI's on Sales, NPS and Efficiency. Have the ability to work on multiple requests and sourcing options from various suppliers according to the member's needs. Be flexible and adaptable to a change of priorities and complete requests within the given timeframe The role may require some evening and weekend shifts SKILLS AND EXPERIENCE Minimum 1-2 years of experience in travel, concierge, or lifestyle management services. Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus. Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus. Knowledge of hotel rate types, loyalty programs, and preferred partner programs. Excellent written and verbal communication skills in English (other languages are an advantage). High attention to detail and commitment to accuracy. Ability to work in a fast-paced, service-oriented environment. Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously. Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

**This is a Work Experience position available through Employ NV Youth Hub. All candidates will be considered after program eligibility is determined.** Company: The Shutter Store Customer Service Agent Program: WEX Business Services Rep: Paul Yu Number of Positions: 1 About Us: The Shutter Store is a leading provider of high-quality interior shutters, committed to delivering exceptional products and outstanding customer service. We're looking for a dedicated and detail-oriented Customer Service Agent to join our growing team. Job Summary: As a Customer Service Agent, you will play a key role in assisting customers via phone and email. You will help guide them through the ordering process, provide recommendations, and ensure order accuracy. This role requires learning the details of our products so you can confidently and clearly communicate with our customers. Key Responsibilities: Provide professional and friendly support to customers via phone and email Guide customers through the ordering process and offer product recommendations Confirm order details accurately and answer product-related inquiries Maintain up-to-date knowledge of our product line and ordering system Collaborate with team members to resolve customer concerns promptly Perform other customer service-related duties as assigned Requirements: High school diploma or equivalent Excellent verbal and written communication skills Strong attention to detail and organizational skills Basic computer literacy (email, data entry, navigating online systems) Willingness to learn product knowledge and company procedure A positive attitude and a customer-first mindset Must be able to work on-site (this is not a remote position) Preferred but Not Required: Previous experience in customer service, retail, or call center environment Interest or experience in home improvement or interior design

Job Description OnPoint CX Solutions is hiring Call Center Commercial Sales Representatives to join our in-office Henderson call center. This role is ideal for experienced B2B, commercial, or call center sales professionals who enjoy outbound calling, closing deals, and working in a performance-driven environment. If you have experience selling over the phone to businesses and are motivated by results, commission, and growth opportunities, this role is for you. Job Overview As a Call Center Commercial Sales Representative, you will make outbound calls to business accounts to educate decision-makers on our client's energy services and enroll them into qualifying programs. This is a high-volume call center sales role focused on commercial accounts-not residential consumers. You'll work in a fast-paced sales floor environment with structured goals, ongoing coaching, and clear performance expectations. Key Responsibilities Make outbound sales calls to commercial/business accounts Present and explain energy service options clearly and confidently Overcome objections and close sales over the phone Build rapport with business owners and decision-makers Track activity, leads, and enrollments in the CRM system Meet or exceed daily, weekly, and monthly sales targets What We're Looking For Previous B2B, commercial sales, or call center sales experience Strong phone presence and persuasive communication skills Proven ability to close sales and handle objections Self-motivated, competitive, and goal-oriented mindset Comfortable working in a call center sales environment Ability to multitask and navigate multiple systems/screens Reliable attendance and punctuality Open availability; standard hours are Monday-Friday, 6:00 AM-2:30 PM (subject to change based on operations) Compensation This position offers hourly pay starting at $13.50 per hour, paid weekly. After 30 days of employment and hitting commission, the hourly rate increases to $15.00 per hour. In addition to hourly pay, agents are eligible for commission and performance-based bonuses. What We Offer Weekly pay Paid training and ongoing sales coaching Commission and bonus opportunities Clear path for advancement as we continue to grow High-energy, performance-driven sales floor Casual dress code Supportive team environment About OnPoint CX Solutions OnPoint CX Solutions is a growing business process outsourcing (BPO) company providing call center sales, customer care, retention, and back-office support. We specialize in the energy sector, helping businesses understand their options and make informed decisions when selecting an energy supplier. If you have experience in commercial, B2B, or call center sales and are ready to grow in a fast-paced sales environment, we encourage you to apply. Applications are reviewed daily. Powered by JazzHR KlaThGIJou

DIAMOND RESORTS™ OFFERS: Competitive Compensation Outstanding Benefits (Medical, Dental, 401K w/ Company Matching) Resort Privilege Program (eligibility for travel discounts) Industry Leading Training Program Real Opportunities for Growth! Job Description Now Hiring Call Center Representatives! * Must be able to work a flexible schedule including nights, weekends and holidays. Apply now at diamondresorts.com/careers Use Job Number CC-00010E to Search for Club Agent JOB SUMMARY Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club , achieving all related metrics and answering general account questions for all members of THE Club . ESSENTIAL JOB FUNCTIONS Serves as overall point of contact for member's account information. Creates, modifies, and cancels resort reservations and exchanges. Processes member account/reservation payments. Updates member account information. Educates members on benefits of THE Club . Completes detailed notes in comments area of member account after each interaction. Researches and resolves concerns and questions raised by members. Provides information to members as it relates to their account. Maintains expected reservation productivity including inbound and outbound reservations. Meets or exceeds required departmental expectations to be eligible for incentive programs. Identifies multiple membership products and services. Upsells and books tours for prospective and current owners. Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members. Handles blended inbound and outbound calls. Upsells various products for THE Club . Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. . Qualifications EDUCATION · High school diploma or equivalent EXPERIENCE · A minimum of (1) year of experience in the customer service and/or call center field required. LICENSES & CERTIFICATIONS · Timeshare Sales License required Additional Information Apply now at diamondresorts.com/careers Search CC-00010E for Platinum Agent I Link: ***************************************************************************

Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications Excellent Communication and Customer Experience skills Ability to work independently and remotely High school diploma or equivalent Previous experience in a customer service or travel-related role is a plus

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative to join our Las Vegas, NV location. The primary function of the call center customer service advisor is to coordinate repairs, dispatching tow companies and/or mobile repair units, communicating with customers, communicate with customers, and acting as a liaison between fleets, tow companies, and repair facilities. **Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. Schedule: 12pm - 8:30pm Duties and Responsibilities: Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues Coordinate the development of the program with all Kenworth Sales Company Branches. Establish and provides breakdown management support for Kenworth Sales Co fleet customers to include monitoring and interpreting fault codes, as well as campaign info for fleets. Monitors Company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time critical functions. Work directly with and assist each Corporate Service Director and District Service Manager as needed. Communicate effectively with Fleets, PACCAR Breakdown, and tow companies. Keeps a log of the details of communication with customer/dealer throughout the repair process. Coordinates with Service Manager/Shop Foreman to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes. Qualifications: Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have a highly technical background with good troubleshooting skills. Must have basic computer skills, and ability to utilize MS office programs as well as Paccar Web Ecat. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Excellent organizational, communication, and time management skills. Exceptional phone and Customer service skills required. Appearance must meet company requirements. BENEFITS: Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development. Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion. History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans. Veterans are encouraged to apply! About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountian West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Position Summary: The Box Office Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments. Essential Functions: The Box Office Ticket Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments. Follow cash handling and inventory procedures to ensure security of assets and inventory. Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests. Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. Required Qualifications: A minimum education level of: High School Diploma or its equivalency A minimum of 0-1 years of related work experience Excellent customer service skills Must be able to work independently and in a team setting Good communication skills to effectively communicate with customers and co-workers Basic Math skills Must be responsible and professional Effective decision-making skills Demonstrated ability to work in a fast-paced environment Available to work flexible hours, including nights and weekends Pay Scale: $16.00 - 18.00 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Senior Call Center Representative Full Time (40 Hours) Monday - Saturday (Varies) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. To deliver service in alignment with our Service Commitments: I will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose. I will focus on people over products and build lasting relationships. I will take ownership and accept responsibility. I will treat my coworkers with the same high standards as I treat my member. I will continuously look for ways to improve myself, my credit union, and my community. I will accept there is no “they”. We are one working toward the same mission. I will commit to the core values. Possess adequate product knowledge as measured by the annual product knowledge certification assessment. Meet or exceed established sales and service goals. SUMMARY: A Senior Call Center Representative is responsible for building relationships with our credit union members. provides member services via telephone, email, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns. Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In accordance with prescribed methods and operating policies and established practice, the Senior Call Center Representative: Contribute to the development and refinement of the credit union's loan and new account growth and strategy working in a team environment dedicated to exceptional member service. Ability to assist in managing a high-volume/production, fast-paced Call Center environment assisting members, processing new accounts and loans. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement. Ability to manage, organize and prioritize work in a high volume/production and fast paced environment to ensure timely and accurate opening, processing, and funding of all requests, new accounts, and loans. This includes assisting and holding accountable the Loan Officers in this process as well. Acts as a mentor/coach for newly hired Call Center Representatives. Assists members and potential members with their transaction requests; answers questions about products and services and recommends suitable products and services. Interview's members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products. Describes and recommends suitable insurance products and automated services. Resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers. Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments. Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decision. Contact members and prospective members to present information on available products and services. Effectively explain and train on the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction. Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. Meet and/or exceed all assigned Call Center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage Connected Calls). Meet or exceed minimum expectations and sales and referral goals as assigned. Provide leadership guidance for staff handling information and escalation calls. Assist in training new a Call Center Representatives in all financial service transactions and call center procedures. Performance all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Describes and recommends suitable insurance products and ancillary products. Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions. Responsible for accurately completing all New Account applications and capturing Member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines. Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing, notary services. May be responsible in training new Call Center Representatives in all financial service transactions and call center procedures. Assist Call Center Manager and Assistant Call Center Manager with call center operations which may include tracking and reporting, monitoring of call center metrics, and other supervisory duties as assigned. Provide leadership guidance for staff. Refer problems that are beyond authority level to manager, along with the details of the situation and recommendations. Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines. Adhere, promote, and exemplify the credit union's core values (SMART Pro). Take ownership of all member requests, with minimal need to refer to another department within the Credit Union. Responsible for all lending functions, accurately completing and reviewing all loan applications as well as performing audits on all loans. Gathering supporting documentation Responsible for communicating all credit decisions to applicants in a timely manner. Is familiar with all credit union products. Demonstrates a thorough understanding of the loan process. Look for ways to qualify the loan request by gathering additional information when needed, offering counter-offers when applicable, and suggesting cross-sell opportunities to the member or potential member. May assist with providing overrides and approvals to Call Center Representatives. May assist Assistant and Call Center Mangers with auditing items. Opening and closing the building in the absence of the Assistant Manager or Call Center Manager. Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Competent and confident in the sales environment. Cooperative and positive attitude toward members, potential members, and credit union team. Maintain a professional appearance and demeanor. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED plus 2-5 years experience; or equivalent combination of education and experience. Preferred experience and knowledge working in a financial call center from a financial institution of similar or great size. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE

CALL CENTER REPRESENTATIVE Las Vegas, NV, US 30+ days ago Apply Salary: $17.50 Annually The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Competitive compensation, with annual merit increases Company sponsored PPO medical plan and buy-up option, vision and dental plans 403(b) retirement plan with employer match Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday Company paid life/AD&D and long term disability policies Essential Duties and Responsibilities Provides exceptional customer service to both internal and external customers Monitors and directs incoming and outgoing calls in a timely manner Schedules, reschedules, cancels, and confirms appointments accurately Coordinates walk-ins and triaging with clinic staff Blocks provider schedules as requested by call center and/or clinic supervisor Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility Completes appropriate patient documentation in electronic medical records. Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests. Alerts for ways to improve customer service, improve patient flow Attend required meetings and participate in committees as requested. Required Qualifications High school diploma or general education degree (GED) 6 months experience in a customer service role Strong communication skills including written and verbal communication Preferred Qualifications English/Spanish fluency Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred Previous experience using a multi-line phone system Ability to manage time effectively

Description Service Dispatcher Please note: This is a full-time, in person position located at our Las Vegas office - 1840 Stella Lake Street, Las Vegas, NV 89106 Hours are Mon-Fri 7:30AM-4PM / Dispatch Rotation - After hours and weekends. Pay Range: $18.00-$25.00 Full time Overview Hi-Tech Commercial Service is looking for a Service Dispatcher to join our team in Las Vegas, NV. Essential Responsibilities Establish courteous and professional relationships with all customers, vendors, manufacturers and co-workers. Demonstrate the ability to dispatch calls in an organized customer centered approach. Manages all calls and updates with our service partners and clients. Updates all actions regarding managed service calls routinely throughout the shift. Maintain up-to-date records of parts and job status on dispatch boards. Follows all company credit procedures for billing and COD calls. Follows all manufacturer authorization procedures prior to work being done To successfully perform this job an individual must be able to perform each essential job functions and other assigned duties that may be assigned in the course of work and business. Qualifications 1-2 years of customer service experience in a related field Knowledge of dispatch systems or logistics Demonstrates the ability to work as a team Outstanding organizational and multitasking skills Fast data entry Experience working with Microsoft Office programs Strong active listening and communication skills Completion of a satisfactory background check and drug screen is required. Must be at least 18 years of age. Benefits of Joining Our Team Medical, dental, and vision insurance coverage Optional short term disability coverage Company paid, long-term disability and life insurance coverage. Paid time off for vacations and holidays 401(k) Retirement plan with company match Competitive starting hourly rate Hi-Tech Commercial Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo! **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers. Additional duties may include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, and typing. Communicating with customers regarding delivery arrivals. Qualifications Requirements include: Excellent customer service skills, strong computer skills, good written and oral communication, High School Diploma or GED. Position requires the individual to be flexible to work any shift within the 11 am - 7:30 pm schedule. Starting in October shifts may change within the hours of 9am - 9 pm. Additional Information Shifts: Mon-F Pay: $11.00

Mechanical Products Nevada has been solving complex HVAC and plumbing challenges since 1994. We deliver system-based solutions backed by trusted manufacturer relationships and a focus on performance, reliability, and innovation. Our team supports customers across Nevada and beyond-with expertise that goes beyond the spec sheet. At MPN, we think big and execute with precision. You'll work alongside industry pros who love a challenge, value collaboration, and never stop raising the bar. If you're ready to grow, lead, and make an impact, this is the place to do it. The Opportunity We are a fast-growing Nevada manufacturer's rep firm that represents commercial HVAC and Plumbing products. Along with our core business we have a Service Division and a Parts Division. We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling, and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors, and the field. Must be able to work well with others in a fast-paced & high-volume environment. Responsibilities Coordinates service resources related to service operations. Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Generates Work Order Documents, dispatches technicians and notifies customers. Responsible for customer interaction Coordinates operations interaction with the Parts Department and Acquisition, as necessary Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests. Logs service start-up and service work requirements in job tracking system. Responsible for generating and printing various assigned reports. Ability to work regularly and dependably. Ability to function in a team environment. Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers. Other duties as assigned. The Required Profile Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience. Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook. HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus Other Skills/Abilities Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks. Environmental Requirements Will be required to work in an office environment and possibly, occasionally in the field. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.