Customer service agent jobs in Huntington, WV

Job Details Bonnie Blvd - Huntington, WV $20.87 HourlyDescription Summary of Job Function: Works in the community to assist consumers with serious mental illness, substance abuse, co-occurring or co-existing disorders that are at risk of psychiatric hospitalization or are currently hospitalized. Collaborates and engages with community resources to prevent the need for involuntary commitment, improve community integration, and promote recovery by addressing the needs of all eligible individuals. Coordinates the care of consumers on their caseload with other team members to ensure the needs of the consumers are met. Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions: Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members. Schedules appointments and assures all parties have relevant consents and information needed. Arranges and provides transportation for consumers as needed. Completes initial needs assessment to identify needs/goals of the consumer. Completes crisis safety plans with consumers. Makes contact with all referrals assigned within 24 hours and documents activity per policy. Coordinates appointments with other team members to ensure a minimum of a once a month face to face contact is provided to consumers in the home or a community setting to ensure behavioral health stability. Provides comprehensive transitional care when the consumer receives services with another provider such as hospitals, drug courts, primary care providers, etc. Provides face to face contact with a consumer within 3 days of discharge from a psychiatric hospitalization to assure that their basic and personal needs are met. Refers consumers and families to additional services based on individual consumer need. Assists/links consumers to personal and community supports necessary to live independently in the community such as housing, employment, benefits, paying bills, etc. Provides outreach in the community served to promote community engagement services. Encourages consumer participation and compliance in all program services. Educates and models healthy basic living and personal care tasks/behaviors for consumers. Provides after hours availability to meet individual consumer needs. Participates in staffing meetings and submits requested reports to supervisor. Attends all center meetings/trainings as assigned. Writes professional, quality reports and correspondence. Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports. Utilizes technology provided in order to perform job efficiently and effectively. Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention All other duties assigned. Job Specifications: 1. Education, Certification/License, and/or Experience a. Bachelors Degree from a four-year institution in Psychology, Counseling, Social Work, Criminal Justice, Sociology, or Education. b. Valid Drivers License. 2. Knowledge, Skills, and Abilities required: Experience and prior training working with mental health, substance abuse population, and co-existing population is preferred. Knowledge of community resources preferred. Physical & Mental Requirements: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical and Mental Requirements: Physical Demands Continuous Over 70% Frequent 40%-69% Occasional 15%-39% Rarely Up to 15% Standing x Sitting x Walking x Climbing x Bending x Crouching x Pushing/Pulling x Carrying x Lifting/Lowering 1-15 lbs. x 15-30 lbs. x 30-50 lbs. x Over 50 lbs. x Fine Hand/Eye Coordination x Color Discrimination x Hearing Acuity x Visual Acuity x Body Fluid Exposure x Mental Demands Continuous Over 70% Frequent 40%-69% Occasional 15%-39% Rarely Up to 15% Concentration on Detail x Attention Span of 1+ hours on a Task x Ability to remember multiple Tasks x Oral Communication x Written Communication x The job duties outlined herein are general statements that describe the basic job requirements and cannot state in words every aspect of job content. Prestera Center reserves the right to modify, delete, or reclassify these duties at its sole discretion at any time.