Customer Service Specialist
Customer Service Agent Job In Boise, ID
Customer Service Representative
Employment Type: Full-time
Salary: $17/hr - $22/hr (Dependent on Experience)
Please apply via Paylocity at the link below, in addition to Linkedin: ********************************************************************************************************
About Ultra Labs
Ultra Labs is a U.S.-based business incubator and accelerator specializing in software and tech-driven businesses. We are currently seeking a Customer Service Representative to join our Boise team and support one of our investment startups, LandLord Tech, and its flagship product, OurPetPolicy-the leading animal management platform used by property management companies nationwide.
We are looking for a proactive, self-motivated professional who is passionate about delivering exceptional customer experiences. If you thrive in a fast-paced environment, value collaboration, and seek a long-term opportunity with a company that prioritizes work-life balance, transparency, and employee well-being, we encourage you to apply!
Key Responsibilities
Provide outstanding customer support to property managers and tenants using OurPetPolicy.
Manage incoming and outgoing phone calls and emails professionally and efficiently.
Review and process animal applications submitted by rental applicants.
Collaborate closely with the operations team to ensure seamless service.
Handle a high volume of communications while maintaining accuracy and efficiency.
Qualifications
Preferred: Previous experience in a customer service role.
Proficiency in Google G Suite and/or Microsoft Office.
Ability to work independently with minimal supervision.
Excellent time management and ability to meet deadlines.
Professional, personable, and respectful when interacting with customers.
Openness to feedback and a willingness to learn.
Strong organizational skills with meticulous attention to detail.
High energy, resilience, and adaptability in a fast-paced environment.
Exceptional verbal and written communication skills.
Team-oriented mindset with a passion for contributing to collective success.
Perks and Benefits
21 days of Paid Time Off (PTO) annually.
Paid holidays.
Comprehensive benefits, including Medical, Dental, Vision, HSA/FSA, and Life Insurance.
401(k) plan with company match.
MacBook workstation.
Casual Business Attire dress code.
Join Our Team!
At Ultra Labs, we recognize that each career journey is unique. Our hiring team is committed to ensuring a strong, long-term fit for both our company and our employees. If you are exploring new opportunities, we invite you to apply and connect with us!
We are happy to share more about our company culture, history, and successful track record-let's start a conversation!
Ultra Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Note: In accordance with federal law, all new hires must provide proof of identity and eligibility to work in the United States and complete the necessary employment verification process upon hire.
Commercial Client Service Representative
Customer Service Agent Job In Meridian, ID
Brown & Brown is seeking a Commercial Client Service Representative to join our growing team in Meridian, Idaho!
Responsible for servicing client requests and questions. Provides prompt, efficient, high-quality service. Assists in the retention of existing accounts and quoting new business.
WHAT YOU'LL DO:
Servicing inbound calls, emails and daily tasks
Determines acceptability and placement of coverage
Responds to requests for certificates of insurance or auto ID cards
Maintain a concern for timeliness and completeness when interacting with clients and carrier personnel to minimize the potential for errors and omissions claims
Utilizing an electronic filing manager to maintain company compliance
WHAT YOU'LL NEED:
High school diploma or equivalent required
Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
Strong oral and written communication skills
Exceptional customer service and interpersonal skills
Demonstrated critical thinking and problem-solving skills
1-3 years of Commercial Insurance experience
P&C license preferred
WHAT WE OFFER:
Excellent growth and advancement opportunities
Competitive pay based on experience
Paid Time Off (PTO)
Generous benefits package: health, dental, vision, 401(k), etc.
Employee Stock Purchase Plan
Tuition Reimbursement
Student Loan Repayment Program
Member Contact Center Agent
Customer Service Agent Job In Idaho
Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union!
Idaho Central Credit Union's mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.
Responsibilities
At work, your Primary Responsibilities will include:
* Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
* Providing general information to members about our Credit Union Services.
* Answering telephone calls and meeting performance metrics.
* Researching and correcting member account problems.
* Performing a wide range of member-generated transactions.
* Completing accurate case notes of member interactions and call history.
* Working and communicating effectively with team members.
* Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.
Qualifications
Before you apply, make sure you have:
* A High School Diploma or GED.
* Good communication and interpersonal skills.
* The ability to maintain confidentiality of Credit Union records.
Also, please let us know in your application if you have:
* Knowledge of the Financial Industry.
* Prior Experience in a Customer Service role.
This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.
You must be eligible for membership at Idaho Central Credit Union to obtain employment.
This role offers benefits, including:
* Pay Starting at $19/hr
* Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
* Generous Paid Time Off
* 11 Paid Holidays
* Matching 401K AND Pension
* Tuition Reimbursement
* Employee Assistance Program
* Employee Wellness Program
* Paid Group Life and Disability Insurance
* Awesome Culture
* Business Discounts (such as cell phone service and gym memberships)
* And More
About Idaho Central Credit Union:
Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Customer Service and Supply Chain Executive (1-year contract), Indonesia - Kemin AquaScience
Customer Service Agent Job In Idaho
We Are Kemin We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.
Kemin AquaScience is seeking a motivated, customer-oriented team member to support our Customer Service and Supply Chain in Indonesia function as a 1-year contract role , with possibility of renewal.
#LI-KT1
Responsibilities
+ Acknowledge vaccines orders received from customers and or regional warehouses, check availability with Senior Supply Chain Specialist and advise delivery date within reasonable time.
+ Enter the Sales Orders, Delivery Order into ERP system
+ Manage logistics related issues such as insurance claim and customer complaint, work with relevant departments and monitor through the closing of the issues.
+ Report on monthly sales forecasting and sale report
+ Report on-time delivery.
+ Manage outgoing and incoming shipment processes. Responsible for the coordination and preparation of all necessary documentation for incoming shipment and outgoing deliveries.
+ Liaison with freight, custom clearing agent and 3rdparty warehouse on all inbound and outbound
+ Prepare delivery documents for outbound shipment.
+ Create and maintain reports and files for all operations records, correspondence, plans, and expenses.
+ Liaise with customers for all matters pertaining to shipments and deliveries
+ Handle any other ad-hoc / administrative duties.
Qualifications
+ Requires at least a Diploma with 5 years of relevant working experience
+ Good understanding of logistics, warehouse and supply chain management. Example knowledge of intercoterms, shipping terms, and under duties include liaise with supply chain, liaise with sales team to support sales and demand forecasting.
+ Excellent interpersonal and communication skills. Able to manage demanding customers requirement at times.
+ Resourceful and have excellent problem solving skills.
+ Able to work independently and able to cope well under stress are important attributes.
LocationID-Bogor
Posted Date1 month ago(12/29/2024 9:48 PM)
Job ID 2024-10701
# Positions 1
Category Customer Service
Position Type Regular Full-Time
Primary Care - Virtualist Advanced Practice Professional
Customer Service Agent Job In Idaho
Who we are looking for: Kootenai Health has an exciting new opportunity for Physician Assistant/Nurse Practitioner in a virtualist primary care opportunity in Coeur d'Alene, Idaho. Ideal candidates will have prior primary care experience and will provide support during clinic hours for primary care visits via virtual interaction. The virtualist will also collaborate with the provider of record for patients needing care coordination and triage. This opportunity could also exist in a hybrid schedule option with a mix of virtual and in-person clinic coverage. Candidates will need to be located in certain states in order to qualify for the opportunity.
What you can expect:
Growing and addressing primary care access needs while working directly with other board certified advanced practice professionals, family and internal medicine physicians. Full or part-time position offered in this hospital-employed opportunity with competitive compensation and benefits.
About Kootenai Health
Kootenai Health is a highly esteemed health care organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a health care provider. We have been recognized with many accolades and distinctions, including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence.
As your next employer, we are excited to offer you:
* 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment
* A tuition assistance program available after 90 days. If you want to further your education, we'll help you pay for it.
* Kootenai Health will match your contributions in a defined contribution 457 retirement plan based on years of service ranging from 3-6 percent. Kootenai Health will contribute an amount equal to two percent of your gross earnings.
* An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars and coaching
* Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
* Robust and interactive employee bonus program, utilize our mobile ERIN app to alert employees to new positions, make referrals and track your bonuses
* And much more
If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
Additional Information
Customer Success Consultant
Customer Service Agent Job In Boise, ID
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336832
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/15/2025
Customer Service Clerk III
Customer Service Agent Job In Idaho
Join Our Team as Customer Service Clerk III at the Assessor's Office! Are you passionate about helping others and delivering exceptional customer service? Do you enjoy a dynamic work environment that allows you to play a vital role in supporting the community? If so, we want you to apply for the Customer Service Clerk III position with the Kootenai County Assessor's Office!
As the first point of contact for the Assessor's Office, you'll become the “face” of the department, ensuring a positive and professional experience for residents and professionals alike. Your expertise and dedication will directly contribute to our office's success in achieving important goals, projects, and objectives. This is your opportunity to make a meaningful impact while advancing your career in local government!
Why You Should Apply:
• Competitive Salary: $20.10 to $21.01 per hour, based on qualifications and experience.
• Comprehensive Benefits: Access a range of benefits, including healthcare for eligible employees and their dependents at our free medical clinic offering primary care, select medications, select lab services, and more. See benefits here.
• Generous Paid Time Off: Full time employees earn up to 8 hours of vacation per month increasing with years of service and a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI).
• Career Growth: Opportunities for career advancement and public student loan forgiveness eligibility.
What You'll Be Doing:
• Providing exceptional front-counter customer service to the public and assisting with inquiries related to property assessments and valuations.
• Interpreting assessment records and appraisal notes to guide customers through property ownership and assessment procedures.
• Coordinating with Appraisers, Land Records, and Mapping staff to resolve complex inquiries.
• Handling a high-volume phone system, multitasking, and staying organized in a fast-paced, customer-focused environment.
Do You Qualify? We're looking for someone with:
• A high school diploma (or GED) and at least six months of related experience or training (no degree required).
• Excellent customer service skills and the ability to communicate effectively.
• A good understanding of administrative and secretarial procedures, real estate, property ownership transfers, or title chains is a plus.
• The ability to maintain composure and professionalism in a high-pressure environment.
• A valid driver's license and a clean driving record (must be insurable).
This Is The Job for You If:
• You thrive in busy office environments and enjoy providing front-line support to people.
• You're organized, detail-oriented, and excel at managing multiple tasks simultaneously.
• You handle stressful situations with calmness and professionalism.
• You love contributing to the community and providing crucial services that make a real difference.
About Kootenai County: Located in beautiful northern Idaho, Kootenai County offers an unmatched quality of life surrounded by scenic mountains and over 20 pristine lakes. If you enjoy outdoor activities like hiking, boating, and skiing, this is the perfect place to call home! With a low crime rate, a welcoming community, and the city of Coeur d'Alene offering a vibrant atmosphere, it's an ideal location for both work and play.
Apply Today! To apply, visit Kootenai County Employment Opportunities and submit your online application. Be sure to attach your cover letter and resume with your application.
Click here to view the full job description.
For questions, please contact Human Resources at ************** or email *************.
Equal Opportunity Employer/Vets Preference/Drug-Free Workplace
We look forward to hearing from you!
Customer Sales Specialist (Average $75K-$300K)
Customer Service Agent Job In Idaho
The Karen Hansen Agency
We work with individuals seeking life insurance, mortgage protection, and retirement options and set them up with the best policy for them. This requires NO COLD CALLING, we only work with the highest-quality warm leads. As an agent, you will call, qualify, and set up the appointments (virtually as needed) to meet with them over the phone or through zoom and help them apply for the insurance policy.
We have a supportive and innovative company culture and a top-notch training program designed to equip you with all the skills you need to succeed in this industry. While this industry does require you to have a life insurance license to begin, we provide you with the training you need to obtain one, and it takes only a week to obtain a license.
This is a 100% commission based only (1099) - Uncapped income with bonuses.
Learn more by watching this quick video: ************************************************************
Company Description
INNOVATION: We are a people and tech company developing a new model in a world of traditional insurance sales. With an ever-changing market and the proliferation of social media, our business model is more lucrative than ever before.
FINANCIAL INDEPENDENCE: We are passionate about creating an entrepreneurial platform for both personal producers who desire an active six figure income and builders who want to create a passive income stream where the sky's the limit.
LEADERSHIP: Our mission is to serve our agents by providing access to warm leads and a simple, yet sophisticated selling system coupled with unparalleled support and leadership. We build leaders!
PRODUCT PORTFOLIO: Our carriers and their products are selected from the BEST in the industry and serve our primary markets of Mortgage Protection, Final Expense, Annuities, and Index Universal Life.
Skills & Qualifications
The ideal candidate is self-motivated and can work from their home either, part-time or full-time, to protect families that have requested coverage information. The Karen Hansen Agency is looking for a business partner who is committed to helping families achieve their financial goals. We are specifically looking for people who:
Are hard-working with integrity.
Are great communicators
Have a growth mindset and are driven to succeed.
Are coachable and open to professional development
Training
We provide training, support, and mentorship. Online training, events, plus one-on-one mentorship is available.
Compensation
Compensation is based on commission only and average commission is as follows:
A full time agent on average makes between 10,000 and 15,000 dollars A MONTH.
A part time agent on average makes between 5,000 and 7,000 dollars A MONTH.
Take it on as a side hustle and you could see yourself bringing in an extra 1,000 to 2,000 dollars A MONTH.
Or build your own agency and have a legacy provided which pays your family for GENERATIONS TO COME.
Results vary based on attitude, effort, and skill.
Field Service Agent
Customer Service Agent Job In Idaho
IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.
Position Description:
Our Field Service Agent position is a unique opportunity to employ your technical experience by collaborating with healthcare professionals and participating in technical initiatives in medical device technology. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills!
Career Advancement Opportunities:
Partnered with one of the top medical device companies in the country. Clear path to FST.
This is a 100% per diem travel position with the possibility of traveling 3-4 weeks at a time. Work is assignment based.
Responsibilities:
Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products
Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
Set-up and organization of equipment and workstations
Conduct routine checks and records data from product tests after installation and configuration
Assignment-based schedule working per diem
Travel nationally to support customer needs
Provide ongoing communication and customer support to on-site hospital staff.
Provide on-the-job training (OTJ) for new hires.
Complete other duties at the discretion of management
Requirements:
Minimum of 1-2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered.
An active and unrestricted driver license and a personal vehicle for local work related assignments are for this position. Travel time and mileage are reimbursed.
Must be comfortable with basic software programs and Microsoft operating system
Ability to assemble and disassemble equipment and devices required
Ability to sit and stand for long periods of time and lift up to 50 pounds required
Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
Preferred Experience:
Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
Software - Calibrations, networking, software updates, etc.
Set-up and organize the equipment and workstations.
Conduct routine checks and records data from product tests after installation and configuration.
#LI-CES
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at **********************
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. **********************/eoe
IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. **********************/covid-19-vaccine-status
The potential base pay range for this role is $20 - $22 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Bird Buddy Customer Service Agent
Customer Service Agent Job In Coeur dAlene, ID
BirdBuddy Customer Service Representative
Inspiro's US-based Customer Service champions create seamless interactions with consumers, equipped with local knowledge, advanced technological tools, and ongoing training. We always want confident, driven people, to join our internationally acclaimed team of global customer champions. We provide boundless opportunities for growth, so you can own your success! Don't just dream of a great career path.
Pay: $16.28 Hour with an additional $2 Attendance Incentive*
Location: 200 W Hanley Ave #13 Coeur d'Alene, Idaho 83815
Benefits Starting Day 1:
Paid Training AND $2 Attendance Incentive for Agents who work over 72 hours of the 80 hours scheduled in a pay period; we pay bi-weekly on Fridays.
Holiday Pay-Earn 6 paid Holidays. *
401K Enrollment-Employer Matched up to 3% match after one year.
Access Perks-Save money with your employee discount program; Shops, restaurants, hotels, and more.
PayActiv- Access earned wages on-demand and achieve financial wellness and freedom.
$750 Referral Bonus-$200 after referrals 30 days, $200 after referrals 60 days, $350 after referrals 90 days. *
Benefits Available after 90 days:
$25 Internet/Gas Stipend per month. *
Childcare Reimbursement up to $250. *
Progressive PTO-1 year = 120 hours, 2 years = 140 hours, 3 years = 160 hours, 4+ years = 180 hours. Cash Out available after 1 year.
'You Days' Earn 2 days each year One after 90 and 180.
Health, Dental, Vision, Life, Accidental Death & Dismemberment, Short Term Disability, Telemedicine, Pet Insurance, Aflac, Healthcare Flexible Spending Account with Rollover. *
*Conditions apply to various benefit eligibility
Responsibilities:
Establish long-term customer relationships by providing exceptional service and one-call resolution.
Maintain strong knowledge of our BirdBuddy products, accurately respond to customers' questions regarding billing, devices, and product features,.
Provide product suggestions and sell our products and services to customers.
Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
All candidates must have:
High School diploma, GED, or equivalent experience.
Over the age of 18.
An awesome attitude with a customer-first mindset.
A desire to work in a collaborative team environment.
Ideal candidates will have:
Related customer service experience and/or training is a plus.
Willingness to work flexible schedules. 40 hours per week with OT based on business needs that can fall anywhere within our hours of operation, 7 days a week-6:00 AM-6:00 PM.
Ability to multitask and effectively problem solve. Speaking with customers while logging information, following different processes, and navigating customer tools.
#ExperinceInspiro by becoming part of #InspiroNation AND APPLY NOW!
Submit your Resume to *****************
Bilingual Spanish Call Center Customer Service Representative
Customer Service Agent Job In Idaho
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
** Remote - Bilingual Spanish Call Center Customer Service Representative **
**$17.00/ Hourly**
**Paid Training**
**Equipment Provided**
**Full-time with Full Benefits**
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
**Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.
**Join the Conduent Customer Service Team**
Come join us and grow with a team of people who will challenge and inspire you to be the best!
**Working for you**
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
+ $17.00 per hour pay rate (bi-weekly pay)
+ Paid Training with Equipment provided.
+ Full-time schedule (40 hrs. a week)
+ Career Growth Opportunities
+ PerkSpot- Employee discount program
+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
**About the Role**
+ Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
+ Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
+ Accurately document enrollment requests, status changes, complaints, and grievances
+ Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
+ Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
+ Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
**Requirements**
+ Basic understanding of a call center environment in a customer service role and quality monitoring processes.
+ Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
+ Ability to problem solve through analysis and ongoing feedback.
+ Achieve results through knowledge, empathy, and commitment.
+ Ability to work with people of diverse backgrounds.
+ High School diploma or GED
+ Background and drug screening required.
**States that are Not Applicable for this position:**
+ AK, CA, HI, MA, IL, MT, NY
+ Metro Areas: MN- Minneapolis, IL, NY - NYC
+ OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
+ Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. ** **
\#Remote44
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
Customer Service - VMI
Customer Service Agent Job In Idaho
R10061326 Customer Service - VMI (Open) Enrich your experience with a new step in your professional journey! Airgas encourages internal mobility. Developing yourself into new roles within our organization is key to our Talent Management strategy. We believe in you and the value you bring to our company.
Position Title: VMI/Relief Driver
Idaho Falls, ID
Monday through Friday, daytime hours
Drive a company vehicle, Van or Box truck depending on license
Airgas operates a modern and efficient fleet. Most vehicles are under 6 years old and equipped with driver-friendly technology, such as On Board Computers, collision avoidance technology, latest camera technology and GPS navigation.
How will you CONTRIBUTE and GROW?
The VMI Technician will be responsible for implementing and maintaining the client's supply inventory to include deliveries and management programs, establishing safe handling practices, manage, efficient order processing & invoicing, initiating & executing cost reduction programs, reporting and day-to-day customer interface at the client location. The VMI Technician will be the first line Airgas representative with the customer for all consumables and safety supplies related issues.
In particular, you will:
Order products and related supplies & services from Airgas and other vendors to maintain customer stocking levels.
Support customer projects and develop and maintain site specific operating procedures
Control and manage customer maintenance and repair programs
Develop excellent relationships with customers as well as Airgas branch and operations personnel in order to provide the best possible service to our customers.
________________________Are you a MATCH?
Are you a MATCH?
Commitment to Safety
Good driving record that meets Airgas requirements for driving a company vehicle
Ability to prioritize workload
Ability to be self-managed
Moderate computer skills, to include Google apps i.e. email, Docs, Sheets etc. with ability to learn site specific computer applications such as calibration and maintenance programs.
Inventory Control experience including ordering, stocking and maintaining cost effective inventory levels
Customer service or sales experience, particularly in acting as a central liaison and single point of contact.
________________________
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice
Service Advisor / Customer Service Professional
Customer Service Agent Job In Twin Falls, ID
Twin Falls Subaru has been the Magic Valley's #1 Volume Automotive Retailer for the past few years. With that many vehicles hitting the road, in addition to existing vehicles & new residents to the Magic Valley area & beyond - we have an opening for a professional, well spoken Service Consultant to provide 5-star service to all of the guests that give us the opportunity to assist them with their repair & maintenance needs.
We are assisting people with repairs that they may not be expecting, or mentally prepared for the expense that just popped into their world. With Honesty, Empathy, Appreciation, Respect and Trust, we must serve our guests in the most professional manner. Our mission is to be so effective we are able to be helpful to others. In order to do that, we will not treat them as just a number, or take for granted the trust they have put in our team to get their Subaru (or other make vehicle) back on the road as quick, efficient, and affordably as possible.
If you are willing to accept the challenge of being a front-line, first point of contact representative of Twin Falls Subaru & our Service Department, we would like to talk with you.
If you are willing to continually improve your skill-set & knowledge for the benefit of our guests, our team & yourself, we would like to talk with you.
If you are willing to be patient with guests who are maybe just finding out extensive repairs are needed, as they work through how this works into their life, we would like to talk with you.
We welcome individuals who are new to the automotive industry but with experience in previous roles such as customer service, retail sales, restaurant industry or hospitality.
Benefits
401K Plan w/ match
Medical and Dental
PTO
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
REQUIREMENTS:
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Adhere to and live by the Values and Brand Promises of Twin Falls Subaru
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Customer Experience Representative
Customer Service Agent Job In Ketchum, ID
Apply Description
Customer Experience Specialist
Department: Marketing/DtC
Reports To: CX Channel Lead
General Summary: As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and support through customer interactions including but not limited to chat, phone calls, email, managing product reviews, and SMS responses. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience from pre to post-purchase. You will collaborate closely with various teams, including the eCommerce, Advertising and Email teams, to improve customer communications and satisfaction and contribute to the overall success of the organization.
Essential Job Functions:
Customer Support + Engagement:
Be the #1 voice of the customer at DECKED as the first point of communication with the customer.
Maintain the highest level of product knowledge to best assist customers.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction.
Document and track customer interactions and resolutions in the CRM system
Build and maintain strong relationships with customers by providing personalized service.
Proactively reach out to customers to gather feedback and identify opportunities for improvement.
Assist in developing and implementing customer retention and cross-selling strategies.
Act as a liaison between customers and internal teams to ensure customer needs are met.
Travel as required or customer events and support
Problem Solving:
Analyze customer feedback and data to identify trends and areas for improvement, specifically focused on a customer first approach (i.e. intuitive, no BS).
Collaborate with cross-functional teams to address and resolve customer pain points.
Develop and implement solutions to improve customer experience.
Continuously seek ways to improve processes and enhance customer satisfaction.
Communication:
Communicate effectively with customers to understand their needs and provide appropriate solutions, ensuring that all interactions align with DECKED's brand pillars of Customer First, No BS, Intuitive, Rugged, and Built for Tomorrow.
Provide regular updates to the Customer Service Manager on customer feedback and trends.
Participate in team meetings and contribute to discussions on improving customer service practices.
Knowledge, Skills, and Abilities:
Previous experience in customer service or a related field is preferred.
Demonstrates a hand-on, can-do attitude with a willingness to take on tasks outside the typical job scope to ensure the success of the team.
Strong problem-solving skills with the ability to handle difficult situations.
Proficiency in using CRM systems and customer support tools.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Detail-oriented and capable of managing multiple tasks simultaneously.
Willingness to work flexible hours, including evenings and weekends, as needed.
Bachelor's degree or equivalent experience in a similar industry is preferred.
Ability to thrive in a fast-paced and collaborative environment.
Compensation and Benefits:
Compensation DOE
Health, dental, vision, short- and long-term disability, & group term life insurance
401k with match
Paid parental leave
Wellness benefit
Free water, decent coffee, nice people
Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Customer Experience Representative
Customer Service Agent Job In Ketchum, ID
Customer Experience Specialist
Department: Marketing/DtC
Reports To: CX Channel Lead
General Summary: As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and support through customer interactions including but not limited to chat, phone calls, email, managing product reviews, and SMS responses. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience from pre to post-purchase. You will collaborate closely with various teams, including the eCommerce, Advertising and Email teams, to improve customer communications and satisfaction and contribute to the overall success of the organization.
Essential Job Functions:
Customer Support + Engagement:
Be the #1 voice of the customer at DECKED as the first point of communication with the customer.
Maintain the highest level of product knowledge to best assist customers.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction.
Document and track customer interactions and resolutions in the CRM system
Build and maintain strong relationships with customers by providing personalized service.
Proactively reach out to customers to gather feedback and identify opportunities for improvement.
Assist in developing and implementing customer retention and cross-selling strategies.
Act as a liaison between customers and internal teams to ensure customer needs are met.
Travel as required or customer events and support
Problem Solving:
Analyze customer feedback and data to identify trends and areas for improvement, specifically focused on a customer first approach (i.e. intuitive, no BS).
Collaborate with cross-functional teams to address and resolve customer pain points.
Develop and implement solutions to improve customer experience.
Continuously seek ways to improve processes and enhance customer satisfaction.
Communication:
Communicate effectively with customers to understand their needs and provide appropriate solutions, ensuring that all interactions align with DECKED's brand pillars of Customer First, No BS, Intuitive, Rugged, and Built for Tomorrow.
Provide regular updates to the Customer Service Manager on customer feedback and trends.
Participate in team meetings and contribute to discussions on improving customer service practices.
Knowledge, Skills, and Abilities:
Previous experience in customer service or a related field is preferred.
Demonstrates a hand-on, can-do attitude with a willingness to take on tasks outside the typical job scope to ensure the success of the team.
Strong problem-solving skills with the ability to handle difficult situations.
Proficiency in using CRM systems and customer support tools.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Detail-oriented and capable of managing multiple tasks simultaneously.
Willingness to work flexible hours, including evenings and weekends, as needed.
Bachelor's degree or equivalent experience in a similar industry is preferred.
Ability to thrive in a fast-paced and collaborative environment.
Compensation and Benefits:
Compensation DOE
Health, dental, vision, short- and long-term disability, & group term life insurance
401k with match
Paid parental leave
Wellness benefit
Free water, decent coffee, nice people
Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Customer Service Agent, Cross Functional (Part-Time)
Customer Service Agent Job In Boise, ID
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:
Assist passengers in boarding and disembarking flights
Monitor computerized passenger boarding
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
Change customer flight itinerary and seat assignments as required
Operate the Jetway
Load and unload baggage and cargo
Operate motorized service vehicles and equipment
Guide and park aircraft
Perform cabin maintenance tasks
Work together as a team to provide excellent customer service and meet corporate objectives
Job Qualifications and Competencies:
Successful completion of training course
Ability to meet company goals and customer expectations in a high energy environment
Effective communication skills
Ability to organize, prioritize, and multitask
Preferred Qualifications:
Previous airline experience
Previous employment as a front-line customer service provider
Basic knowledge of computer applications and programs
Work Environment:
Use of computers, telephones, and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds regularly
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$16.57/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
I
n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
February 24, 2025Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
Biller - Patient Financial Services
Customer Service Agent Job In Blackfoot, ID
We are looking for highly motivated individuals to join our ever growing team here at Bingham. You must be willing and able to learn new skills and adapt to change often, as the medical field is ever changing. You must have good communication skills and be detail oriented. We have multiple providers of all specialties. If you are looking for a rewarding and fulfilling career and enjoy fast paced environments this will be a good fit for you.
JOB REQUIREMENTS
Minimum Education : High School Diploma or equivalent.
Minimum Work Experience : 1 year experience in a related field or equivalent education.
Required Skills, Knowledge, and Abilities: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
BASIC JOB PURPOSE
Responsible for compiling itemized hospital bills, verifying patient insurance coverage and computing patient insurance benefits. Works closely with the Admitting Office, Medical Records and physicians' office staff.
ESSENTIAL FUNCTIONS
Assumes responsibility for all accounts within one or more pay classes. Researches all information to complete the billing process. Follows up accounts until zero balance or turned over for collection. Answers all inquiries regarding accounts. Processes and distributes copies of billings as required. Maintains department records, reports, and files as required. Participates in educational programs and inservice meetings. Maintains a high level of Customer Service at all times in interactions with internal and external customers. Provides guidance to patients in regards to the processes of insurance companies. Cross trains in one or more pay classes to provide back ups for absent employees. Cross trains with the Admission staff to provide back up for absent employees. Responsible to post payments and balance their receipts daily. Answers inquiries from patients or responsible parties in regards to their bills. Accepts other duties as assigned by Supervisor, Manager, Division Head or Administration.
Bilingual Spanish Call Center Customer Service Representative
Customer Service Agent Job In Idaho
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote - Bilingual Spanish Call Center Customer Service Representative
$17.00/ Hourly
Paid Training
Equipment Provided
Full-time with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
$17.00 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
About the Role
Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background and drug screening required.
States that are Not Applicable for this position:
AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN- Minneapolis, IL, NY - NYC
OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour.
#Remote44
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Customer Service Rep
Customer Service Agent Job In Idaho
work directly with medical professionals and physicians to facilitate patient care
advocate for and work in lockstep with chronic patients
work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
provide outcome-based solutions for our physician referral sources and existing patient population
Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Prepare and analyze the billing and setup paperwork for patient services
Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommend potential products or services to management by collecting patient information and analyzing customer needs
Actively participate in the training of new customer service and sales personnel
#CSR
Customer Service Rep
Customer Service Agent Job In Idaho
work directly with medical professionals and physicians to facilitate patient care
advocate for and work in lockstep with chronic patients
work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
provide outcome-based solutions for our physician referral sources and existing patient population
Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Prepare and analyze the billing and setup paperwork for patient services
Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommend potential products or services to management by collecting patient information and analyzing customer needs
Actively participate in the training of new customer service and sales personnel
#CSR