Automotive Service Advisor
Customer Service Agent Job In Elgin, IL
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Base pay up to $17.75/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Automotive Customer Service Technician
Customer Service Agent Job In Darien, IL
Champions Do More At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.
ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.
automotive tech auto technician Mechanic auto tech automotive technician mobile tech mobile technician Diagnostics Diag ADAS technician systems Calibration ASE Master Technician ICAR I-CAR Autel OPUS Dealership
Dealer Car Cardaq Genesis Kia Hyundai Ford Honda Chevrolet Chevy Audi BMW Mercedes Tesla Rivian Subaru Lexus Mitsubishi Cadillac Nissan Porshe Jeep Mopar VW ODIS Protech Caliber Elitek Elite Mobile Auto Solutions Journeyman Technical Parts Detailer customer service service advisor
Responsibilities
Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
Document all customer interactions in supplied database
Work within groups of technicians and software development teams to improve products and services
Maximize first time resolution of customer queries
Provide training support and basic technical support to customers and employees as required
Other duties as requested
Qualifications
Requirements :
High School diploma or GED required
1 to 3 years' experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
Proficient in Microsoft Office 365 required
Superior customer service skills required
Strong problem-solving capabilities required
Ability to communicate effectively both verbally and in writing with customers required
Ability to multi-task required
Preferred Qualifications:
OE/Dealer level diagnostic and programming experience
Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
Collision automotive experience or Automotive Repair experience/education preferred
Bilingual in Spanish or Spanish speaking ability a plus
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (Crash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Submit a Referral
Job Post Information* : Posted Date 22 hours ago (2/6/2025 5:44 PM)
Job ID 2025-11926
\# of Openings _1_
Category ATE
Location : Address 601 Oakmont Lane
Posting Location : City Westmont
Posting Location : State/Province IL
Location : Postal Code 60559
Remote No
Prioritization Tier 1 - Priority
Posted Min Pay Rate USD $25.00/Hr.
Posted Max Pay Rate USD $40.00/Hr.
#ATE
Sales and Service Representative
Customer Service Agent Job In Moline, IL
Join the Crystal Clean Team as a Route Sales & Service Representative!
Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement.
Why Crystal Clean?
At Crystal Clean, we pride ourselves on being more than just a company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future.
What You'll Do:
Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers.
Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment.
Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time.
Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities.
Achieve Goals: Meet sales quotas and contribute to overall revenue growth.
What We're Looking For:
Strong Communicator: Excellent communication skills with a keen attention to detail.
Customer-Focused: Ability to engage effectively with customers and colleagues.
Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear.
Experienced: Route sales experience is a plus, but not required.
Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications.
Physical Requirements:
Lift materials weighing up to 80lbs regularly.
Handle and maneuver drums of waste/product, sometimes exceeding 400lbs.
Complete a pre-employment physical and drug screening.
Work Environment:
Diverse work settings with varying noise levels.
Frequent physical activity including bending, lifting, and climbing.
Why You'll Love Working Here:
Competitive Salary: Attractive compensation package with performance incentives.
Comprehensive Benefits: Health, dental, vision, and more.
Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: We value diversity and strive to reflect the communities we serve.
Apply Today!
If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world.
Crystal Clean LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Operations Lead - Chicago or Phoenix
Customer Service Agent Job In Chicago, IL
At Edge Logistics, we deliver superior transportation management solutions to our customers through efficiency, technology and innovation. The success of our business is dependent on prioritizing the partnerships we have with our customers through efficient communication, providing value to their business, and always focusing on excellent customer service.
The Operations Lead will drive the Operations team in multi-level, operational account execution for Edge Logistics customers with a focus on value creation, profitability and streamlined operational efficiency and accuracy. This role will require a strong customer-focus, attention to detail, critical problem-solving skills, the ability to collaborate across functions, and capacity to coach/mentor key account specifics across the Operational support team.
BENEFITS
Health, dental, and vision insurance
401K matching program
Free and confidential professional coaching through Boon
Continued learning and career development opportunities
CRITICAL RESPONSIBILITIES & DUTIES
Support Customer Sales, Account Management and Operations team in the execution of daily account operations driving customer expectations and overall account strategy.
Leverage company resources to establish and cultivate customer relationships, identify potential problems, and communicate potential innovative solutions and services.
Lead and collaborate with Account Management and Sales in successful onboarding of new customers with focus on customer KPI documentation, billing requirements and customer service expectations.
Develop Edge Logistics Standard Operating Procedures and lead expectations with Operations team.
Master customer service scorecards or metrics and utilize them to drive performance improvement both internally and externally.
Streamline and train Award Management optimization to route dedicated freight, confirming proper carriers are being assigned to appropriate loads.
Prioritize company turnaround expectations and customer satisfaction with detailed management of assigned shipments throughout the load board.
Ensure all scheduling is covered daily, weekly, and monthly by working collectively with all necessary team members.
Manage time-sensitive problems and requests through proactive communication, both internally and externally.
Evaluate customer orders and equipment availability to discover potential synergies that can optimize value for the company and its associates.
Coach and train the accurate authorization and finalization of load details (e.g. accessorial charges) necessary for the successful completion of deliveries and accurate billing to the support team.
Master the team portfolio with regards to customer priorities, carrier needs, synergies, and solutions.
Collaborate and communicate with Account Managers to identify potential opportunities or pitfalls, efficiency and quality enhancements.
Prioritize phone and email communication to enhance productivity and departmental response times to customers and/or resolving problems.
Assist Account Management with truck offer acceptance by understanding internal and external market conditions, Edge Logistics carrier selection criteria, and unique customer traits that enhance shipment flexibility.
Requirements:
Looking for candidates in both Chicago, IL and Phoenix, AZ. This role is primarily an in office role
Bachelor's or Associate's degree preferred
Minimum of 1-2 years' experience in a customer service problem solving, operations, or account management role or,
1+ years' experience at logistics-oriented employment
Highly skilled in organization and time management
Strong technical skills and TMS familiarity
Strong attention to detail and goal-oriented
Exceptional customer service and relationship management skills
Strategic and inventive approach to problem-solving potential issues
Promote and thrive in a team-based environment
Exhibit exceptional communication abilities, both in written and oral form
Proficiency in the Microsoft Office platform
Availability for urgent customer issues and needs after-hours
PI6ee55c1e8674-26***********2
Customs Specialist
Customer Service Agent Job In Bartlett, IL
Job Title: Customs Brokerage Specialist
Industry: Logistics
Pay: $55,000 - $70,000/year (based on experience)
About Our Client:
Addison Group is partnering with a growing logistics company specializing in customs brokerage, freight forwarding, and supply chain management. They are seeking a motivated Customs Brokerage Specialist to join their team and support import operations while ensuring compliance with US Customs regulations.
Job Description:
The Customs Brokerage Specialist is responsible for managing import shipments, preparing accurate Customs entries, and maintaining compliance with US Customs and government regulations. This role also includes clear communication with importers, carriers, and agents to ensure seamless shipment processing and resolution of any issues.
Key Responsibilities:
Prepare and submit US Customs entries in compliance with laws and regulations.
Communicate proactively with importers, carriers, warehouses, and other parties to maintain shipment visibility.
Review and organize incoming documents to meet reporting requirements for US Customs and other government agencies.
Maintain importer files and provide necessary documentation to agencies such as the FDA and USDA.
Engage compliance resources to resolve issues and process required documentation.
Provide exceptional customer service and timely updates regarding shipment status and clearance.
Qualifications:
1+ year of entry writing experience
Familiarity with US Customs classifications and compliance regulations.
Proficiency in Microsoft Office; experience with Cargowise is a strong advantage.
Strong attention to detail, ability to work independently, and interest in career advancement.
Perks:
Hybrid schedule
Be part of a supportive and growing team in a dynamic industry.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Customer Service Representative
Customer Service Agent Job In Peoria, IL
Join Our Team as a Customer Service Representative in Peoria, Illinois.
At KellyConnect, we are dedicated to helping you find a job that fits your lifestyle and ambitions. If you're looking for an exciting opportunity with a premier company, we want to hear from you!
Why Choose This Role?
Competitive Compensation: Earn between $18-$20 per hour, with plenty of opportunities for growth in your career.
Schedule Flexibility: Shifts available from 10AM-9pm CT Monday-Sunday
Supportive Work Environment: Experience our Aloha culture, which promotes positivity and teamwork.
Impactful Work: Be part of a dedicated team that is committed to delivering exceptional customer service and making a difference in our clients' lives.
Responsibilities:
A Day in the Life:
Serve as the first point of contact for customers, addressing inquiries, requests, and complaints with professionalism and courtesy.
Input prescription orders into our data entry software accurately and efficiently.
Communicate effectively with both internal and external customers regarding order status, billing, and shipping details.
Collaborate with your colleagues to enhance processes and elevate customer satisfaction.
Qualifications:
Is This the Right Fit for You? This position may be perfect for you if:
You have a HS diploma or equivalent with 1-3 years of customer service experience.
You possess strong organizational and problem-solving skills, along with a keen attention to detail and a passion for excellent customer service.
A collaborative team player who can type at least 35 words per minute.
If you're ready to take the next step in your career and join a team that values your contributions, apply today! Let's work together to find the perfect fit for you at KellyConnect!
What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative
Customer Service Agent Job In Carol Stream, IL
Are you ready to take your customer service career to the next level? A leading global company in precision farming technology is looking for an enthusiastic, team-oriented individual to join their customer service team. This is an excellent opportunity for someone with 2-3 years of experience in customer service who enjoys a fast-paced, dynamic environment. This position is contract to hire, meaning you'll be on contract for six months and then converted into a direct hire
Why You'll Love This Job:
Work with an Industry Leader: This company is a global innovator in precision farming technology. You'll be part of a company that values quality, teamwork, and continuous improvement.
Collaborative Work Environment: If you're someone who enjoys a team-driven culture, this is the place for you. The company emphasizes a "help each other" mentality, and as a customer service rep, you'll be part of a close-knit team where cooperation is key.
Exceptional Benefits Package: Enjoy generous benefits, including a 401(k) program, free medical insurance, and paid time off. The company offers profit-sharing and additional perks, such as a service banquet to honor milestones.
Great Work-Life Balance: Work in a team-oriented environment with excellent support from management. You'll have the tools and resources to succeed, and your contributions will be valued.
Key Responsibilities:
Serve as the primary point of contact for customer inquiries via phone and email.
Process orders and maintain customer records in the CRM system.
Provide support to customers, resolving order issues and inquiries efficiently.
Work closely with sales, procurement, and plant personnel to ensure timely order processing.
Troubleshoot and escalate technical issues as needed.
Handle a variety of customer service tasks, from order processing to pricing updates.
Support the sales and business development teams with customer service needs.
Prioritize and manage urgent tasks to ensure deadlines are met.
What We're Looking For:
2-3+ years of customer service experience (industry experience in retail, healthcare, telecom, or manufacturing is a plus but not required).
Strong communication skills - you'll be on the phone and emailing customers regularly, so you must be comfortable and confident doing both.
A team player who's willing to pitch in and help coworkers when needed.
An outgoing personality with a customer-first attitude.
Strong problem-solving skills and the ability to manage competing priorities.
Patience and a professional demeanor to effectively manage customer expectations.
Bonus Points For:
Manufacturing experience or understanding of related industries.
Knowledge of EDI systems or other enterprise-level data exchange platforms.
A background in sales support or technical customer service.
If you are someone who thrives in a collaborative environment, has a customer-focused approach, and is eager to contribute to a supportive team, we want to hear from you!
Apply today to join a company that values innovation, quality, and customer service. Your next career move starts here!
Customer Experience Representative
Customer Service Agent Job In Mattoon, IL
Job Responsibilities:
Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
Maintain an ongoing customer database to capture repeat business
Keep website up-to-date with vehicle specifications and availability
Schedule appointments with interested buyers for test drives and delivery of vehicles
Disclosing terms of sales with consumers and reviewing sales with dealership management
Compensation & Benefits:
This is an hourly position paying $16.00-$20.00 per hour. Starting pay is determined based on several factors, which can include the candidate's experience, qualifications, skills, education, and geographic area.
Additionally, this position is eligible to receive a bonus as part of the compensation package. Potential bonus varies based on individual performance metrics and role-specific targets. All new hired reps start at level one during training.
We're proud to offer a variety of benefits to both our full-time and part-time employees! This full-time position is eligible for the following benefits:
Health Insurance, Dental, & Vision Insurance
Company-Paid Life, Short-Term Disability, and Occupational Accident Insurance
AFLAC - Supplemental insurance offerings available to employees
Employee-Structured Pricing for New and Used Vehicles (full-time employees only)
Employee Discount - Our team employees receive a discount on labor and part purchases at our facilities.
Paid-Time-Off - Providing employees time away from work to recharge their batteries is important to us!
Holiday Pay - Full-time employees receive a paid holiday for our 6 company recognized holidays which include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Employee Assistance Program - unlimited phone access to legal, financial, and work-life services
Degrees@Work - Providing full-time employees the opportunity to earn a college degree at no cost!
Jump into the driver's seat of your career and apply today! EEO/AA
Requirements:
Job Requirements:
The ideal candidate has customer service and/or a general sales background of some sort, is a hard-working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate looking to pursue a career in sales.
Previous customer service experience
Previous call center and/or Internet sales experience a plus
Sales experience is a plus, NOT required
CRM experience a plus
Requires strong communication skills in order to work most effectively with customers
Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
Excellent follow through and follow up skills
Bilingual a plus!
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PIf86e4c0c0b7e-26***********2
Manufacturing Customer Service Inside Sales
Customer Service Agent Job In Sycamore, IL
Top Job Located in Sycamore, IL Salary: $25.00 per hour Inside Sales and Customer Service Manufacturing Environment| $45,000-$50,000/ year TOP JOB ALERT! Local company looking to add to our Customer Relationship department. In this position you will develop relationships with new and existing accounts, provide consultative sales and order assistance.
Responsibilities include overseeing and monitoring current customer orders for timely manufacturing, processing and customer satisfaction. You will maintain regular contact with customers to determine their needs, preferences and requirements for products and orders through frequent communication with them.
Requirements:
Computer skills with proficiency in the Microsoft Office Suite along with website and internet tools
Solid math skills needed to estimate product cost
Excellent verbal and written communication skills both on the phone and in person one-on-one
Commitment to providing outstanding customer service
Ability to work well under pressure, handle many tasks and interruptions within a short period of time while providing positive, personalized customer service
Can do attitude
Previous experience working in a customer service or inside sales position for a manufacturing company
Computer Savvy
Technical ability to understand diagrams and machine limitations along with a willingness to learn the entire plant flow
Ways to apply:
Only if you are qualified, call or text ************ to set up an interview
Apply online at ****************************
Stop into our office to discuss this amazing opportunity 1812 Sycamore Rd DeKalb IL
#3084LID
Express Office: DeKalb
1812 Sycamore Road
Unit B
DeKalb, IL 60115
Customer Service Specialist
Customer Service Agent Job In Wheeling, IL
Are you a customer service-driven professional who is interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments, is searching for a Customer Service Specialist.
We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, responding to customer queries in a timely and accurate way via phone, and/or email, resolving issues via appropriate channels, and maintaining knowledge of our products and services.
Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Customer Service Specialist Requirements:
Excellent customer service skills with previous experience
Ability to prioritize tasks, with excellent time management skills
Must be highly organized
Good memory essential
Great computer skills (primarily MS Office)
Benefits:
When you join Bathing Brands, not only do you get to work with some great folks, but you'll enjoy comprehensive benefits too.
We offer:
A caring company culture with a casual yet professional work environment
PTO, holidays, and an annual paid community day to spend with a charity of your choice
Company-subsidized Blue Cross Blue Shield health insurance plans available along with dental, vision, voluntary short/long term disability, and company-paid group AD&D life insurance
Employee Assistance Program (EAP)
Referral Program
401(k) Retirement Plan with annual company matching funds
Profit Sharing Program with bi-annual payouts
We are proud to celebrate 55 years of service to the bathing industry! Bathing Brands is uniquely comprised of technicians, designers, educators, and bathing specialists, unified by a desire to advance steam and sauna for both residences and health & wellness facilities. We are an Equal Opportunity Employer.
PI0b2e0e459e20-26***********8
Call Center Representative Illinois
Customer Service Agent Job In Springfield, IL
Job Posting: Telephone Answering Service Operator
Job Type: Full-Time
Salary: $16.00 to $18.00/hour starting
Are you ready to join a team that makes a difference every day? At Silver Rock Enterprises Inc.,
we've been delivering exceptional answering, messaging, and call center services to businesses
and medical offices for close to 40 years. We are seeking enthusiastic, professional individuals to
join our team as Telephone Answering Service Operators.
This is an exciting opportunity to become part of a company that values growth, professionalism,
and customer satisfaction. If you are organized, diligent, and excel in a lively and ever-changing
environment, we would love to hear from you!
About the Role:
As a Telephone Answering Service Operator, you'll play a vital role in supporting our medical
and business clients. Your responsibilities will include:
Greeting and directing callers with professionalism and care.
Answering incoming calls and following client-specific instructions to take accurate messages or route callers appropriately.
Providing outstanding service while adhering to company policies and procedures.
Why Join Us?
Dynamic Work Environment: Be part of a 24/7 team providing critical services to clients during their time of need.
Growth Opportunities: Start as an operator and grow into roles such as Dispatcher, Mentor, Shift Supervisor, Floor Manager, or programming specialist.
Inclusive Culture: Work with a supportive team that values professionalism, integrity, and excellence.
About Silver Rock Enterprises Inc.
As a pioneer in the answering service industry, Silver Rock Enterprises, Inc. has set high
standards for almost 4 decades. Our commitment to innovation and customer satisfaction has
earned us an excellent reputation with clients nationwide. We look forward to receiving your application!
Please follow our application process - no walk-ins or phone calls will be considered.
Ready to make an impact? Apply now and take the first step in joining our incredible team.
We're looking for someone who:
Has excellent communication skills in English (bilingual in Spanish is a plus!
Can type 35-40 words per minute with strong computer keyboard proficiency.
Excels in multitasking and thrives in a fast-paced environment.
Adapts easily to changes in tasks, schedules, or duties.
Maintains a positive attitude and demonstrates a strong work ethic.
Can work all shifts, including weekends and holidays, to meet the needs of our clients.
Is committed to confidentiality and professional standards.
Please Note: This is an on-site position in Springfield, Illinois - not remote. Drug testing is a condition of employment. Unfortunately, applicants with prior felony or misdemeanor convictions for fraud or violence cannot be considered due to the nature of our work.
Benefits
Health, Dental, Vision Insurance
Short Term Disability, Long Term Disability, and Life Insurance
Pay range aligned to experience
Employee Retail Discount Program
Employee Assistance Program (EAP)
Telehealth
401(k)
Hourly Incentive + Additional Earnings Bonus
Compensation details: 16-18 Hourly Wage
PIbc33f7997ec5-26***********4
Customer Service Rep-Fairfield, IL
Customer Service Agent Job In Decatur, IL
Seeking a Customer Service Representative role in a growing, family-owned business?
...If so, we want to talk with you!
Come join our family! Founded in 1954, Morgan Distributing Inc. ("MDI") is a third-generation, family-owned flagship motor fluid distributor in Illinois, Missouri, Indiana, Iowa, Kentucky, and Arkansas. We pride ourselves on delivering the highest quality motor oils, industrial lubricants, metalworking, gas, diesel, propane and specialty fluids to our customers. Our markets span automotive, trucking, heavy-duty, agriculture, construction, mining, power generation, and industrial. We provide industry leading technology through synthetic lubrication, energy savings analysis and assist in the development of long-term sustainable maintenance programs. We are proud to be family-owned, promoting a legacy of hard work, integrity, and a true dedication to customer service. Learn more about MDI at *****************
Morgan Distributing, Inc. is an ExxonMobil Lubricant Distributor headquartered in Decatur, Illinois with 3 additional locations in Fairfield, Illinois, Cape Girardeau, Missouri, and Valparaiso, IN.
Currently, we are seeking a Customer Service Representative in our Fairfield, IL location.
These Customer Service Representative position will be responsible for supporting our Lubricants side of the business. Customer Service Representatives are responsible for processing orders, billing, supporting our sales team, warehouse team, drivers, other branches of the business, and more importantly building strong and trusting business relationships with our customers.
Requirements
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has "thick skin" and is able to handle complaints and unpleasant customers.
Has a pleasant, patient, and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work occasional approved overtime when needed.
Possess a strong work ethic and team player mentality.
1+ years of experience in customer service or help desk capacity preferred, but not required. Some experience with multiline phone systems and computers. Knowledge of technical support issues related to Internet connectivity and PC Troubleshooting experience a plus. Experience with Google, Microsoft Office and Adobe preferred.
Responsibilities
Thoroughly and efficiently gather customer information, access, and fulfill customer needs, and educate the customer where applicable.
Provide quality service and support in a variety of areas including, but not limited to billing, placing orders, and resolving issues.
Troubleshoot customer issues over the phone.
Use automated information systems to analyze the customer's situation.
Maintain a balance between company policy and company benefit in decision making. Handles issues in the best interest of both the company and the customer.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Responsible for compiling and generating reports as they relate to customer requests and needs.
Continuously strive to work with the Sales Team, the Warehouse Team, the Operations Team, and all branch locations.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualifications
High School Diploma or equivalent
Ability to use computers and computer systems, to process and verify information, and to resolve conflicts and negotiate.
Competencies
Attention to Detail - job requires being careful about detail and thorough in completing work tasks.
Dependability - Job requires being reliable, responsible, accountable, and dependable, and fulfilling obligations.
Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others - Job required being sensitive to others' needs and feelings and being understanding and helpful on the job.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
To learn more about this job in detail, please view the attached job description.
Compensation details: 17-23 Hourly Wage
PI0497c70d633b-26***********9
Customer Service - Merchant Services
Customer Service Agent Job In Oak Brook, IL
We are seeking a dedicated and customer-focused Customer Service Representative to join our clients team at their Downers Grove, IL office. As a crucial part of their support team, you will assist their current customers with their inquiries, concerns, and issues related to their merchant service products and other offerings. This role does not involve any sales activities; your primary focus will be on providing exceptional service and support to ensure customer satisfaction.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and in-person.
Assist customers with troubleshooting and resolving issues related to POS products and services.
Document customer interactions and follow up to ensure resolution and customer satisfaction.
Collaborate with other departments to address and resolve complex customer issues.
Maintain a thorough understanding of our products and services to provide accurate and comprehensive support.
Communicate effectively in both English and Spanish to assist our diverse customer base.
Handle customer complaints with empathy and ensure they are resolved efficiently.
Maintain customer records and update account information as necessary.
Qualifications:
High school diploma or equivalent required; additional education or certifications in customer service or related fields are a plus.
Minimum of 3 years of experience in a customer service role preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficient in using customer service software, databases, and tools.
Friendly and professional demeanor with a focus on customer satisfaction.
Benefits:
Competitive hourly wage ($18-$20 per hour).
Paid time off and holidays.
Benefits - 401K, Healthy, Dental, and Vision insurance
Comprehensive training and ongoing professional development opportunities.
Supportive and collaborative work environment.
Experienced 3PL Customer Sales Rep
Customer Service Agent Job In Woodridge, IL
RWB Trucking is based out of Woodridge, IL, and is looking for experienced 3PL shipper-facing sales representatives. We are looking for highly motivated salespeople that have experience selling at a freight brokerage / 3PL and are looking to grow with a fast-growing company. You would focus strictly on sales, and work hand-in-hand with a dedicated carrier sales team, client success team, and trackers & tracers to handle your client's transportation needs. There may be some travel in the form of visiting clients for face-to-face meetings, dinners, and trade shows. Feel free to message ******************** with any questions you might have or apply here.
Customer Service Representative
Customer Service Agent Job In Chicago, IL
Deliver Excellence: Customer Service Representative Needed!
Are you passionate about helping others and providing top-notch customer service?
We are seeking a dedicated Customer Service Representative to join our team. In this role, you'll be the voice of our company, assisting customers and ensuring their satisfaction.
Responsibilities
Respond to customer inquiries via phone, email, or chat promptly
Provide accurate information about products, services, and policies
Resolve customer issues effectively and efficiently
Document customer interactions and maintain detailed records
Coordinate with internal teams to address customer needs
Participate in team workshops and professional development programs
Identify opportunities to enhance the customer experience
Qualifications
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Proficiency with customer service software and basic computer skills
Ability to work in a fast-paced environment and manage multiple tasks
High school diploma or equivalent; additional education is a plus
Previous experience in customer service is preferred
Benefits
Opportunities to work with clients across the US
Career growth and advancement within a dynamic company
Collaborative team culture focused on customer satisfaction
Access to workshops and ongoing professional development
Join us in delivering exceptional customer service. Apply today!
Customer Service Representative
Customer Service Agent Job In Naperville, IL
Customer Service Representatives must have excellent communication and phone skills, pays great attention to detail and must be able to function while under pressure. The job requires the ability to multi-task while meeting daily deadlines to insure that customer quotes, orders and shipments are received by the set customer standards for our company. They are responsible for order integrity/management, pricing, vendor communication, clearing of shipments (freight questions), assist in claim initiation and resolution.
Accountabilities
· Maintain and build relationships with Sales Force and customers. Providing front line support to internal and external customers by being there for daily communications with field sales tools and reporting.
· Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, order management, shipping, subs and cuts, pricing and claims and returns.
· Manage orders from start to finish including order entry, sourcing product, verifying acknowledgements, vendor confirmation, editing orders, status checks, and order changes.
· Key role to sourcing product that is requested by the customer or needed due to vendor shortages. Search for alternative vendors and provide options to customers.
· Process order acknowledgments.
· Provide recommendations for problem resolution.
· Responsible for reporting and report/data analysis for sales reps progress.
· Identify system issues, enhancements, recommend solutions, and track resolution/completion. Enhancements require that it improves the ease of doing business so that we can exceed customer expectations.
· Develop and distribute timely communications of information. Some communication is driven by the Customer Service Rep and other communication is at the request of others.
· Strive for the highest internal and external customer satisfaction at all times.
· Participate in special projects as requested
· Backup the Billing/Quote specialist if assistance is needed
· Perform other duties that support the team and involves but not limited to price pages, billing, etc.
Critical Experience:
This position requires a Bachelor's degree, preferably in Horticulture or related field. The individual must have extensive Microsoft Office, Word and Outlook experience. Outstanding knowledge of Microsoft Excel is a must in order to fill this position. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Customer Service Representative
Customer Service Agent Job In Chicago, IL
Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Streeterville neighborhood.
Hybrid schedule, 2/3-days a week in office.
Temporary: ASAP through end of the year
$20-$23/hour based on experience
Job description
We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule
Monday-Friday, 8:30am-5pm
Customer Service Representative/Brand Coordinator
Customer Service Agent Job In Roselle, IL
This is an opportunity for a bright, energetic professional to work with a full-service marketing agency. The successful candidate will provide exceptional sales support and account coordination for a wide range of clients. They will consistently deliver a high level of customer service, striving to exceed client expectations while maintaning company standards, goals and philosophy.
Job Type-Full-time
Salary$50,000-$60,000 Per Year
Job Responsibilities
• Handle all account coordination duties with the goal of building/strengthening business partnerships
• Proactively support sales efforts through all phases of the sales cycle
• Handle all aspects of sales administration including client engagement, proofs, order processing, and turning orders into billing
• Research products, prepare quotations and presentations
• Develop and maintain productive internal & external client relationships
• Act as CSR for fulfillment programs including monitoring/addressing inventory levels, restock quantities, and reorder points
• Maintain comprehensive knowledge of industry trends, products/services, vendor partners, etc.
Qualifications
• Associate or Bachelor's degree in business, marketing, or related field preferred
• 2 + years' experience in a promotional product industry or client focused environment
• Promotional products and commercial print industry knowledge is preferred
• Strong customer service orientation
• Ability to work with people in varied organizational relationships
• Demonstrated ability to multi-task, prioritize, and work with a sense of urgency to meet deadlines
• Strong written and oral communication skills
• Strong computer skills and the ability to learn new software; comfortable with modern technology
• Experience working with databases and associated file types a plus
• Above average organizational, time management and documentation skills
• High level of flexibility, reliability, and dependability
• Exceptional “can-do” attitude
Skills
Customer Support/Service
Benefits
Paid Time-Off, 401K Match, Paid Sick Days, Medical Insurance
About Company
BRIDGE Printing & Promotional Products, Inc. is a family owned and operated Print & Branded Merchandising Agency based in Roselle, IL. With 44 years of experience, we provide cost effective solutions for our clients' graphic communication needs. Our goal is to provide our clients with a “total buying experience” that earns your business for the long term with quality products, outstanding service and pricing that helps your bottom line. We serve a variety of markets including Technology, Healthcare, Education, Financial, Insurance, Franchise, Associations, Non-Profit, Construction, and Manufacturing.
Customer Service Representative
Customer Service Agent Job In Arlington Heights, IL
A manufacturing company in the NW suburbs of Chicago is looking for an enthusiastic individual to join the Customer Service Team during the busy season. If you're ready to make a difference in a dynamic environment, we'd love to have you on our team! This position will work on-site Monday-Friday from 8:00am-4:00pm.
Customer Relationship Associates share a passion for working with our customers, a talent for creating meaningful relationships, an ability to quickly and effectively resolve customer concerns. The Customer Relationship Associate will work closely with customers, by phone and email, to aid regarding products, place orders, manage and track shipments, and any other help they might need.
The Customer Relationship Associate will:
Answer inbound calls from both new and existing customers, offering advice on all products, taking orders and answering questions.
Make outbound calls to prospective and existing customers, following up on promotions, surveying for information, or seeking feedback on performance.
Understand and report on customer feedback and behavior, helping to constantly improve products and performance.
Complete other duties, requests, and projects as assigned.
A successful Customer Relationship Associate will possess the following skills:
A commitment to customer service and the creation of lasting relationships.
Exceptional verbal and written communication skills and the ability to work collaboratively with both co-workers and customers.
The ability to multi-task, while always maintaining focus on the customer.
Excellent problem-solving and decision-making abilities, leading to favorable results for our customers.
Working ability in Microsoft Word, Excel, and Outlook. Extreme attention to detail.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
EDI Customer Service Representative
Customer Service Agent Job In Chicago, IL
tgin is seeking a dedicated and detail-oriented EDI Customer Service Representative to join our team. This role involves managing and processing orders, reviewing incoming EDI orders for accuracy, and ensuring timely and effective communication with customers. You will be the key point of contact for retail customers, responsible for addressing inquiries, resolving complaints, and providing updates on order status and shipping issues.
Duties/Responsibilities:
EDI & Order Processing
Review incoming EDI orders for accuracy (e.g., quantity, price, and addresses) against purchase orders (POs).
Manually enter non-EDI orders received via email into the ERP system.
Verify inventory levels and adjust orders accordingly for out-of-stock items.
Send order confirmations and notify customers of any changes or shortages.
Generate and send order picking tickets to the 3PL for processing.
Monitor and troubleshoot EDI transactions, ensuring smooth integration between internal systems and the 3PL.
Assist customers with onboarding and setup of EDI transactions, including purchase orders, invoices, and shipping notices.
Customer Support & Issue Resolution
Serve as the primary contact for customer inquiries regarding orders, shipments, and operational issues.
Respond to customer questions and complaints in a professional and timely manner.
Investigate retailer claims, process returns (RMA), and issue credits as needed.
Provide customers with shipping updates, advance shipping notices (ASNs), and any relevant order status information.
Collaborate with internal teams (IT, sales, finance, and operations) to resolve customer concerns efficiently.
Maintain accurate records of all customer interactions and transactions.
Data Integrity & Compliance
Analyze EDI reports to identify trends, errors, and areas for improvement.
Ensure compliance with industry standards and company policies related to electronic transactions.
Work with EDI developers and trading partners to implement new integrations or process improvements.
Maintain thorough documentation of EDI transactions, troubleshooting steps, and resolutions.
Other duties as assigned.
Required Skills and Abilities:
Organized with a strong attention to detail and ability to manage multiple tasks effectively.
Excellent written and verbal communication skills.
Ability to troubleshoot and resolve customer issues in a timely manner.
Education and Experience:
High school diploma or equivalent (associate or bachelor's degree preferred).
1-3 years of experience in customer service, order management, or a related field.
Proficiency with ERP systems (experience with NetSuite preferred).
Familiarity with EDI processes and customer-facing communication.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
"Diversity Statement & Accommodations Language"
As a woman-owned firm, we value diversity. We are an equal opportunity employer that will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Our office is located in Chicago, ½ block north of the United Center just west of Fulton Market