Customer service agent jobs in Indianapolis, IN

Join Our Team as a Member Relations Specialist at FORUM Credit Union!Are you passionate about helping others achieve their financial dreams? Do you have retail banking experience and a knack for delivering exceptional customer service? If so, we want you to be part of our member-focused, results-driven team at FORUM Credit Union!FORUM Credit Union is dedicated to providing the best financial advice and customer service to our members. Serving families and businesses across Indiana, we offer convenient branch locations and online access from anywhere. Our mission is to help our members live their financial dreams, and as a Member Relations Specialist, you'll play a vital role in making that happen. Responsibilities You'll be a trusted advisor to our members, processing financial transactions and performing advanced account maintenance. Your daily responsibilities will include: * Performing advanced account maintenance and financial transactions * Meeting monthly sales goals and encouraging fellow staff to do the same * Assisting management staff with member service needs * Performing outbound calls to gain business * Opening and closing the branch and member service lines * Administering cross-training programs for branch employees * Understanding and recommending all Credit Union products and services This might be the perfect role for you if: * You're a problem solver with strong attention to detail * You produce accurate and thorough results * You can multi-task and adapt to change * You're a team player who can also work independently * You're seeking career growth and opportunity Qualifications What we are looking for: * High School Diploma or Equivalent * Previous Banking Experience * Experience in Consumer Lending * Knowledge of Financial Products * Proficient Computer Skills * Enthusiastic and Positive Attitude Employee Perks: * Competitive Pay - $20/hour plus incentive * Student Loan Reimbursement * Tuition Assistance * Wellness Programs * Community Involvement and Paid Volunteer Time * Professional Development/Award Winning Training Program * 401K with Match * Comprehensive Benefits Package * Generous Paid Time Off Please note: A criminal background screen will be conducted upon hire. FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST) After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

Job Description We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don't stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction. Essential Duties and Responsibilities: Duties include, but are not limited to: Customer Service & Issue Resolution: Respond to customer inquiries related to deliveries, schedules, or service issues during operations. Answers questions regarding accounts and services. Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity. Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers. Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience. Surveys customers to ensure their issues have been resolved in a satisfactory manner. Delivers the customer experience strategy across a range of touch points, channels, services, and solutions. Onsite Dispatch & Driver Support: Must be onsite during scheduled shifts to support operations and real-time decision making. Serve as the primary point of contact for drivers, including delivery status updates and issue resolution. Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs. Monitor order activity and driver flow to ensure efficient movement and timely deliveries. Assists warehouse staff, as needed. Other Duties & Operational Support: Ensures compliance with customer Service Level Agreement (SLAs). Enters and tracks service orders and ensures account information and recorded data is accurate. Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution. Solicits interest of new or additional services; handoffs information to appropriate sales representative. Supervisory Responsibilities: This job has no employee supervisory responsibilities. Requirements To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired. Other Skills and Abilities: Experience in dispatching (trucking or logistics preferred). Proficiency with dispatch/tracking software and Microsoft Office. Ability to work in a fast-paced, high-pressure, deadline driven environment. Ability to manage multiple projects and tasks simultaneously. Highly organized and detail oriented. Resourceful and creative. Analytical skills and problem-solving ability. Ability to adhere to time and attendance policies. Must exhibit professionalism and be effective working with customers and drivers. Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. Ability to handle confidential information. Maintain regular and punctual attendance. Effective prioritization and time management skills. Strong initiative to strive for continuous accuracy, quality, and timeliness of information. Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement. A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site. While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays. Benefits As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit. We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you. EOE M/W/Vets/Disabled

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.

•$10 - $16+/ hour, plus bonus potential •Work from Home - Part-Time or Full-Time •Customer Service by phone and chat openings •Yearly Scholarships •Christmas Bonus We are actively recruiting for our virtual call center. We offer part-time opportunities that you can work from home or your dorm room. Work with one (or more) of our name-brand clients 15-25 hours each week. Set your schedule up around your life. NO outbound sales calls ever. Customers call you for help with their orders, vacation planning or roadside assistance depending on which client you are placed with. To find out more, visit our website and click Apply Now. If a flexible schedule is important to you, check us out and decide if you want to partner with us.

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Join the Team at Superior Auto! Are you a strong communicator who enjoys helping people and making a real impact? Superior Auto is looking for a Collections Call Center Representative to support our store locations and deliver exceptional customer service with every call. In this role, you'll be the friendly, solutions-focused voice that helps customers stay on track with their accounts-while also supporting stores that need extra collections assistance. If you're motivated, professional, and ready to grow your skills, we'd love to meet you. What We Offer Competitive pay of $18/hr and monthly incentive based on results. No late nights, no Sundays - You'll have time for life outside of work. Steady schedule - Five-day workweek, alternating Saturdays with a weekday off. Solid benefits including health, vision, dental, and more. Growth opportunity - Be part of a new department where you can help shape the future. What You'll Do Make timely, professional outbound collections calls to customers on behalf of our store locations. Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot. Support special outreach projects such as delinquency prevention campaigns. Follow compliance scripts and communication standards to ensure accuracy and consistency. Solve complex account situations and escalate to the appropriate team. Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust. Participate in team meetings, coaching sessions, and ongoing training. What We're Looking For High school diploma or GED (preferred but not required). Clear, confident communication skills. Customer service or collections experience (preferred, not required). Ability to work both as part of a team and independently. Ability to work occasional pre-approved overtime based on call volume. Superior Auto is an Equal Opportunity Employer

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description Olsson is offering an exciting opportunity to work directly with the world's leading technology companies in a high-impact commissioning role. As a key player in our team, you'll ensure that state-of-the-art facilities-like data centers and other large-scale infrastructure-operate at peak performance from day one. In this role, you'll: Oversee daily commissioning activities with precision and accountability Conduct thorough pre-functional and functional testing to validate system integrity Collaborate with clients and internal teams to drive successful project outcomes Champion quality and reliability to help secure repeat business from satisfied partners We're seeking professionals who bring deep commissioning experience and thrive in fast-paced, collaborative environments. Ideal candidates will be comfortable working with complex mechanical and electrical systems, and possess a proactive mindset, strong attention to detail, and a passion for excellence Qualifications You are passionate about: Working collaboratively with others. Having ownership in the work you do. Using your talents to positively affect communities. You bring to the team: Strong communication skills Ability to contribute and work well on a team 3+ years of experience in commissioning Strong Knowledge base of Pre Functional and Functional Commissioning Experience in Mechanical and Electrical systems Ability to lead projects and self-starter to take on a variety of tasks to best serve the client and their project work Ability to work with marketing and business development to gain new clients Investigation and troubleshooting of problems to find solutions Construction experience preferred #LI-DD1 Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: Receive a competitive 401(k) match Be empowered to build your career with tailored development paths Have the possibility for flexible work arrangements Engage in work that has a positive impact on communities Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.

Knowledge Services is hiring for a Bilingual Call Center Specialist. This is a contract-to-hire role. This person will be required to work on-site in our client's office located on the southwest side of Indianapolis. $22.00 per hour, Monday-Friday. Anticipated start date is January 20th. This position requires strong attention to detail, the ability to multitask, and experience in maintaining focus during repetitive tasks. State tax law knowledge is not required. Training will be provided. Responsibilities Provide best-in-class customer service taxpaying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling, and punctuation. Meets the Call Center goals including call handling, Quality, Schedule adherence and other established goals. Complies with all ethical and confidentiality requirements. Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply. Qualifications 2 + years call center experince High School diploma or GED High attention to detail Ability to effectively communicate, both orally and in writing Solid computer skills, Microsoft Office proficiency Basic math skills Strong customer service background with a professional demeanor Physical Requirements: Job frequently requires sitting, handling objects with hands. Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact ******************************. #INDWFM

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Sales Ops/Billing Customer Liaison Job Description How You'll Add Value The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests. What You'll Do * Ensures effective communication between client and Azenta teams. * Provides support for non-operational client change requests. * Initiates post-win contract/purchase order change requests to notify and trigger client action. * Coordinates post-win activities which fall outside of project management or sales functions. * Supports internal billing inquiries and liaises with client contacts and internal teams to resolve. * Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams. * Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams. * Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery. * Pulls billing data to address client inquires and/or connects with billing teams to provide requested data. * Ensures client responses are completed in a timely manner and according to department quality standards. * Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers. What You Will Bring * Bachelor's Degree * 3+ years' experience in finance, billing, and/or sales operations role * Customer support experience required * Preferred experience with SFDC (Salesforce.com) or similar solution * Excellent analytical and organizational skills * Excellent verbal, written, and presentation skills * Attention to detail, accuracy, and proactive relevance to company interests Your Working Conditions * Office setting * Employee may occasionally work in an area with potentially infectious materials. * Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated. EOE M/F/Disabled/VET If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $50,000.00 - $62,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

Job Description Customer Service/Dispatcher At Howald Heating, Air Conditioning and Plumbing, we're more than just a workplace. We're a family. As a family-owned and operated business with decades of experience in the industry, we take pride in creating a supportive, fun, and welcoming environment where people love to come to work. We are currently looking to add a Customer Service/Dispatcher to our Team! Job Summary: Taking inbound calls and making outbound calls while assisting customers with scheduling and general inquiries. Maintaining the HVAC Technicians' and Plumbers' daily schedules and dispatching as appointments are completed. Schedule return trips with customers for parts, etc. Maintains customer database with current information. Clear and concise communications with department managers and employees, including keeping customers updated on company schedule and requested lead-times. This position also sells maintenance agreements over the phone. Pay: - $20.00/hr.-$26.00/hr.-Depending on Experience (Additional Spiff Opportunities) Work Hours: Monday-Friday, 7:30am - 5pm (staggered start/end times, but availability needed) Benefits: Health Insurance Dental Insurance Vision Insurance Health Savings Account Simple IRA matching (401k) Company Paid Life Insurance Company Paid Short-Term Disability Options for Long-Term Disability Options for Supplemental Insurance PTO 2 personal Days Paid Holidays Referral program Weekly Spiff Opportunities Annual Bonus program Requirements: 1+ years Customer Service 1+ year Dispatching preferred (not required) Must have 1+ year in the trades or construction industry Advanced customer service skills Ability to multi-task Highly Organized Professional phone skills Advanced Computer skills Project & Schedule Coordinating experience recommended (not required) Follow policies and procedures Qualifications Desired: HVAC/Plumbing experience Service Titan experience Geographical knowledge of service area is a plus Knowledge of industry recommended but not required Excellent verbal skills Strong interpersonal skills Energetic personality Able to work independently and on a team Detail-oriented

We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily. Sales and Customer Service Agent Key Responsibilities: Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction Achieve daily and weekly retail sales metrics by effectively presenting product benefits Continuously update product knowledge to stay informed about AT&T's evolving portfolio Participate in training and development sessions to enhance sales and service skills Sales and Customer Service Agent Skills: Must be 18+ years of age and eligible to work in the US Proven experience in customer service, retail, or sales is a plus Genuine desire to help people Comfortable working in a retail environment Ability to work independently and as part of a team Reliable transportation is a plus when working in our retail stores Proficiency in basic computer applications and willingness to learn new systems A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings

$50,000 - $55,000 / year + benefits | Fishers, IN Be the go-to contact for customers in a high-tech, fast-growing company. Learn technical products, collaborate with engineers, and help customers get the solutions they need. What You'll Do Manage customer interactions: quotes, orders, and follow-ups. Partner with outside sales engineers to keep projects moving smoothly. Learn technical product details with in-house training. Work with vendors for best pricing and on-time delivery. Keep data accurate in our ERP system. Occasionally assist with shipping/receiving when needed. What We Offer $48K-$55K salary + 401(k) match. Anthem health plans, dental, vision, life, disability. Paid time off & holidays. Professional development in a high-demand industry. You Are Skilled in customer service, inside sales, or order processing. Detail-oriented, organized, and comfortable with technology. Strong communicator and problem-solver. Interested in growing your technical knowledge while helping customers.

At Perfiniti Insurance, we have a passion for helping our clients obtain comprehensive and affordable coverage, while educating them throughout their lifetime. With the complexity of insurance and a wide range of options available, our clients need more than just a policy-they need exceptional support. We're not a national call center. We pride ourselves on providing personal, local service-whether over the phone or face-to-face. We take great pride in connecting our clients with agents who can meet every need and want. When clients have questions or concerns about their health coverage, we aim to be their trusted, go-to resource. As a Customer Support Agent, you'll play a key role in delivering a high-quality client experience while supporting our team of agents. Responsibilities include: Serve as the first point of contact for prospects and existing clients, delivering friendly and knowledgeable service Work with our team of agents to connect clients and leads to their assigned agent as needed Answer general questions or concerns that don't require agent involvement Assist current clients with scheduling renewal reviews during the Annual Open Enrollment Periods (AEP/OEP) Provide clear, accurate support regarding policy coverage, billing, and documentation requests Maintain and update client records accurately in our internal systems Ensure a smooth, professional, and personalized service experience at every step Requirements Prior experience in customer service (insurance, healthcare, or finance preferred) Strong interpersonal and communication skills-both verbal and written Excellent organizational skills and attention to detail Proficiency with basic office software and phone/email systems High school diploma or equivalent (additional education a plus) Ability to work on-site at our Greenwood, IN location Preferred: Knowledge of health insurance, Medicare, or marketplace plans Preferred: Active Indiana insurance license (Life & Health or P&C) Preferred: Bilingual skills (Spanish/English or others) What We Offer Competitive hourly pay, based on experience Full-time, stable position in a growing, client-focused company Supportive and collaborative team environment Training and development with potential to grow into licensed roles Full health benefits package, including: Medical Dental Vision Short-Term Disability (STD) Life Insurance•401(k) with company match Salary Description $15.00 - $17.00/ hour potential for monthly bonus'

Job Description Join the Justin Sorensen Agency, a dynamic team based in Muncie, Indiana, committed to providing outstanding customer service for personal lines insurance. As part of our dedicated team, you'll be at the forefront of enhancing client relationships and delivering exceptional service. In the role of Full-Time Personal Lines Customer Service Agent, you will engage directly with clients, addressing their insurance needs and ensuring they feel valued and supported. Our office environment fosters positive interactions and a welcoming atmosphere, making it an ideal place for those who are motivated and enthusiastic about client service. If you excel in communication and have a genuine interest in helping people navigate their insurance options, Justin Sorensen offers an exciting opportunity to grow your career while making a meaningful impact on our clients' lives. We invite you to bring your positive energy and commitment to excellence to our team. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Responsibilities Customer Interaction: Engage with clients to understand their individual insurance needs and provide exceptional service. Policy Management: Assist in managing clients' personal insurance lines, ensuring policies remain current and tailored to their needs. Claims Assistance: Provide support and guidance during the claims process to ensure a smooth experience for clients. Problem Solving: Address client inquiries and issues promptly, offering solutions or escalating matters as necessary. Relationship Building: Cultivate long-term relationships with clients to ensure continued satisfaction and loyalty. Cross-selling: Identify opportunities to offer additional insurance products or services that benefit the client. Requirements Licensure: A valid Property & Casualty License in the state of Indiana is eventually required but paid support is available.. Communication Skills: Exceptional interpersonal and communication skills are essential for engaging with clients and team members effectively. Experience: Previous experience in insurance sales or a customer service role is highly desirable. Problem-Solving Skills: Ability to understand client needs and offer appropriate solutions. Customer-Focused: Strong commitment to enhancing the client experience and satisfaction. Team Collaboration: Ability to work collaboratively in a team environment and build positive relationships with colleagues. Attention to Detail: Strong organizational skills and attention to detail are critical for managing client accounts and documentation.

Cellular Sales Call Center Representative (Outbound) Are you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales success? We're looking for a Call Center Representative to join our Cellular Sales team and drive engagement with potential business clients within the Indiana market! In this vital role, you'll be on the front lines of our sales efforts, responsible for generating qualified leads and setting appointments through high-volume phone and SMS outreach. If you're a self-starter who's comfortable with technology and dedicated to achieving daily targets, we want to hear from you! What You'll Do: Be a Lead Generation Powerhouse: Make a minimum of 95 outbound calls and send 119 SMS messages daily to potential business clients. Master Communication Tools: Utilize platforms like Statflo and our customer account systems to manage your outreach and track interactions. Drive Sales Opportunities: Schedule appointments that lead to in-store sales, directly contributing to our growth. Maintain Impeccable Records: Keep accurate and organized records of all your communications in our CRM systems. Collaborate and Grow: Participate in team training, meetings, and coaching sessions to continuously hone your skills. Ensure Compliance: Adhere to all company policies regarding outreach, customer privacy, and lead engagement. Achieve Excellence: Meet daily activity standards, including a minimum of 2 hours and 30 minutes of outbound talk time or 950 SMS messages. What We Offer: Competitive Compensation: Earn a base pay up to $15/hour. Unlimited Commission Potential: Enjoy a 50/50 split on all in-store sales generated from your scheduled appointments. Plus, get a 50/50 split on any additional purchases made by the same customer within 7 days of the initial sale! Consistent Schedule: Work a standard shift from 9:00 AM - 5:00 PM, Monday to Friday. Balanced Workday: Benefit from a 45-minute lunch break and up to 2 hours and 30 minutes of daily administrative/non-phone time for account lookups and breaks. Who You Are: An excellent communicator with a professional and engaging phone presence. Results-oriented and motivated to exceed daily activity goals. Tech-savvy and comfortable using various communication and CRM platforms. Highly organized with a strong attention to detail. Committed to compliance and ethical lead handling. Someone who thrives in a target-driven, fast-paced environment. If you're ready to make a significant impact and grow your career with a dynamic team, Apply Today!

**Job Title: Customer Service Dispatcher** Ray's Demolition is looking for a dedicated and organized Customer Service/Dispatcher to join our transportation team. The ideal candidate will act as a liaison between our customers, managers and drivers, ensuring prompt and efficient service delivery. This role is integral in maintaining high levels of customer satisfaction and optimizing our operations. **Key Responsibilities:** - Coordinate and dispatch drivers to customer locations based on urgency, location, and availability. - Receive and prioritize customer service requests via phone, email, or web-based applications. - Maintain clear and effective communication with customers, providing updates and expected arrival times. - Monitor and track the progress and completion of assigned service tasks. - Collaborate with the team to allocate resources effectively and address any issues that arise. - Document all interactions and service dispatches accurately within the company's dispatch software system. - Support the service team by managing scheduling changes and updating records as necessary. **Qualifications:** - Previous experience in a dispatch or customer service role is preferred. - Good communication and interpersonal skills. - Strong organizational skills, with the ability to multi-task in a fast-paced environment. - Proficiency in using web based dispatch software and other relevant computer applications. - Problem-solving aptitude and the ability to work under pressure. **Benefits:** - Competitive salary. - Comprehensive health, dental, and vision insurance plans, 401k. - Opportunities for professional development and career growth. **How to Apply:** Interested candidates are invited to submit their resume and cover letter highlighting their relevant experience and skills. We look forward to welcoming a diligent and customer-focused dispatcher to our team!

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST) After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required

Job DescriptionDescription: At Perfiniti Insurance, we have a passion for helping our clients obtain comprehensive and affordable coverage, while educating them throughout their lifetime. With the complexity of insurance and a wide range of options available, our clients need more than just a policy-they need exceptional support. We're not a national call center. We pride ourselves on providing personal, local service-whether over the phone or face-to-face. We take great pride in connecting our clients with agents who can meet every need and want. When clients have questions or concerns about their health coverage, we aim to be their trusted, go-to resource. As a Customer Support Agent, you'll play a key role in delivering a high-quality client experience while supporting our team of agents. Responsibilities include: Serve as the first point of contact for prospects and existing clients, delivering friendly and knowledgeable service Work with our team of agents to connect clients and leads to their assigned agent as needed Answer general questions or concerns that don't require agent involvement Assist current clients with scheduling renewal reviews during the Annual Open Enrollment Periods (AEP/OEP) Provide clear, accurate support regarding policy coverage, billing, and documentation requests Maintain and update client records accurately in our internal systems Ensure a smooth, professional, and personalized service experience at every step Requirements: Prior experience in customer service (insurance, healthcare, or finance preferred) Strong interpersonal and communication skills-both verbal and written Excellent organizational skills and attention to detail Proficiency with basic office software and phone/email systems High school diploma or equivalent (additional education a plus) Ability to work on-site at our Greenwood, IN location Preferred: Knowledge of health insurance, Medicare, or marketplace plans Preferred: Active Indiana insurance license (Life & Health or P&C) Preferred: Bilingual skills (Spanish/English or others) What We Offer Competitive hourly pay, based on experience Full-time, stable position in a growing, client-focused company Supportive and collaborative team environment Training and development with potential to grow into licensed roles Full health benefits package, including: Medical Dental Vision Short-Term Disability (STD) Life Insurance•401(k) with company match