Log In
Log In to Save
Sign Up to Save
Sign Up to Dismiss
The email and password you specified are invalid. Please, try again.
Email and password are mandatory
Forgot Password?
Don't have an account? Sign Up
reset password
Enter your email address and we will send you a link to reset your password.
Where do you want to work?
Deal with People
Mostly Sitting
Repetitive
$24,960
Average Salary
Show More
Show Less
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
Show More
Show Less
Average Length of Employment
Top Careers Before Customer Service Agent
Top Careers After Customer Service Agent
Gender
Female
64.9%Male
32.8%Unknown
2.3%Ethnicity
White
77.6%Hispanic or Latino
13.1%Asian
6.8%Unknown
1.8%Black or African American
0.6%Languages Spoken
Spanish
63.6%French
9.8%German
4.3%Portuguese
3.9%Arabic
2.7%Italian
2.4%Japanese
2.1%Mandarin
1.5%Chinese
1.3%Hindi
1.1%Cantonese
1.1%Russian
1.0%Tagalog
0.9%Polish
0.9%Carrier
0.8%Vietnamese
0.6%Samoan
0.5%Korean
0.5%Bosnian
0.5%Croatian
0.5%Customer Service Agent
Unfortunately we don’t have enough data for this section.
Schools
University of Phoenix
27.3%Ashford University
6.3%Liberty University
6.0%Strayer University
5.8%Kaplan University
5.8%Miami Dade College
4.7%Southern New Hampshire University
4.3%Utah Valley University
3.9%Central Piedmont Community College
3.5%Broward College
3.5%Grand Canyon University
3.4%Valencia College
3.2%Georgia Perimeter College
3.1%Weber State University
3.0%Georgia State University
2.9%American InterContinental University
2.9%Houston Community College
2.7%Colorado Technical University
2.6%Northern Virginia Community College
2.6%Texas Southern University
2.5%Majors
Degrees
Other
36.4%Bachelors
30.9%Associate
16.6%Masters
6.6%Certificate
5.9%Diploma
2.5%License
0.7%Doctorate
0.4%Customer Service Agent
Unfortunately we don’t have enough data for this section.
Show More
Show More
A Day in the Life: Call Center Agent