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Become A Customer Service Agent

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Working As A Customer Service Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $24,960

    Average Salary

What Does A Customer Service Agent Do At Johnson Controls

* Receives customer requests for unscheduled or scheduled service.
* Determines customer needs and matches appropriate Technician or Team Lead to the need.
* Communicates the action plan and services to be provided directly to the customer.
* Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
* Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
* Upon completion, reconciles all service requests daily.
* Coordinates labor scheduling to align technician to the appropriate customer and service need.
* Ensures Technicians are provided daily schedules.
* Maintains consistent communication with assigned Technicians.
* Follows up on activities to ensure completion in an established timeframe.
* Assists with creation of L&M quotations.
* Develops and maintains viable long-term relationships with customers and subcontractors.
* Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.
* Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.
* Researches and follows up on questions identified during monthly business review.
* Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
* Facilitates administration of warranty claims.
* May guide and prioritize the activities of the Customer Service Agent Assistants.
* Periodically performs duties of the Customer Service Agent Assistant as overflow demands.
* Other duties and administrative activities as assigned

What Does A Customer Service Agent Do At General Electric

* In addition you will :
* Organize order entry materials for shop processing
* Accurately interpret and process various customer documents
* Assist the customer fulfillment team to communicate order estimates to customers
* Maintain communication among the customer fulfillment team in respect to shop re-quotes, shop estimates, and any field inquiries (logs, flight hours, maintenance history, etc.)
* Assist with the closing of shop orders in the business ERP and prepare items for shipping
* Submit quotes required on repair orders
* Proactively work to resolve issues preventing orders from being released from holds
* Communicate by e-mail and / or phone for quote approvals or information required in completing their order
* Assist in final inspection review process
* Process and move all internal and external service center requests
* In addition it is expected of the CSA to escalate issues of concern to the appropriate team member and follow up on resolutions

What Does A Customer Service Agent Do At Texas Employer

* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
* Applicant Must Obtain Insurance License within specific time

What Does A Customer Service Agent Do At Pitt Ohio

* Provide general LTL and volume quoting
* Coordinate and quote Fast Track / Time Definite shipments
* Schedule pick-ups
* Trace shipments and provide freight charges
* Process re-billings from sales reps, 3rd parties and customers
* Process fax and Internet requests from internal and external customers
* Handle Managed Accounts and special requests from Managed Accounts
* Effectively and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
* Able to react to change productively and handle other essential tasks as assigned

What Does A Customer Service Agent Do At IMI Material Handling Logistics

* Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
* Effectively solve customer inquiries
* Ability to communicate clearly when handling different topics
* Identify customers’ needs, understand and clarify the information
* Research every issue to provide solutions
* Collaborate with your team and other team members to solve problems and share knowledge
* Build sustainable relationships and engage customers by going the extra mile.
* Ability to assume additional responsibilities and work flexible hours as required
* Work with minimal supervision in a fast-paced environment
* Perform various administrative tasks to support the Contact Centre

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How To Become A Customer Service Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Agent jobs

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Customer Service Agent Career Paths

Customer Service Agent
Sales Agent Sales Manager General Manager
Account Manager
5 Yearsyrs
Front Desk Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Account Manager Sales Manager Office Manager
Billing Manager
7 Yearsyrs
Security Officer Service Technician Service Manager
Branch Manager
6 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Front Desk Agent Front Office Manager General Manager
Center Manager
6 Yearsyrs
Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Sales Agent Account Executive
Product Manager
7 Yearsyrs
Account Manager Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Service Representative Service Technician Service Supervisor
Service Lead
5 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Home Health Aid Security Officer Equipment Operator
Service Supervisor
6 Yearsyrs
Specialist Operations Manager
Site Manager
7 Yearsyrs
Technical Support Agent Technical Support Specialist Support Supervisor
Support Manager
6 Yearsyrs
Data Entry Clerk Security Officer Operation Supervisor
Team Manager
5 Yearsyrs
Home Health Aid Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Customer Service Agent Demographics

Gender

  • Female

    64.9%
  • Male

    32.8%
  • Unknown

    2.3%

Ethnicity

  • White

    77.6%
  • Hispanic or Latino

    13.1%
  • Asian

    6.8%
  • Unknown

    1.8%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    63.6%
  • French

    9.8%
  • German

    4.3%
  • Portuguese

    3.9%
  • Arabic

    2.7%
  • Italian

    2.4%
  • Japanese

    2.1%
  • Mandarin

    1.5%
  • Chinese

    1.3%
  • Hindi

    1.1%
  • Cantonese

    1.1%
  • Russian

    1.0%
  • Tagalog

    0.9%
  • Polish

    0.9%
  • Carrier

    0.8%
  • Vietnamese

    0.6%
  • Samoan

    0.5%
  • Korean

    0.5%
  • Bosnian

    0.5%
  • Croatian

    0.5%
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Customer Service Agent

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Customer Service Agent Education

Customer Service Agent

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Top Skills for A Customer Service Agent

BaggageServicePassengerDataEntryCreditCardPaymentsInboundPhoneCallsCheck-InCustomerSatisfactionAirlineCustomerServiceInquiriesCustomerComplaintsTechnicalSupportInternationalFlightsCustomerServiceIssuesTicketCounterTOutboundCallsCustomerAccountsComputerSystemTroubleshootCustomerServiceCalls

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Top Customer Service Agent Skills

  1. Baggage Service
  2. Passenger
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Performed all customer service related activities including ticket counter sales and services, departures and baggage service.
  • Provided customer service to passengers.
  • Assisted inbound calling customers for various companies * Performed data entry on AS400 system
  • Processed sales transactions to include receiving cash, checks, debit and credit card payments.
  • Answered inbound phone calls, activated credit cards, processed balance transfers and began dispute process for unrecognized charges.

Top Customer Service Agent Employers

Customer Service Agent Videos

A Day in the Life: Call Center Agent

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