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Customer Service Agent Careers

A Customer Service Agent is a front-line staff at any business or company. They are the first person a customer contacts to acquire information about a product, or submit an order, to file complaints, or request returns. Customer service agents resolve any doubt or issue customers might have about the products, services, or policies of the company.

They process orders and returns, follow up on open cases, and document customer data. The agents might operate over the phone, answer emails, or be at the customers' disposal on live chat. They have to have up-to-date information about the products and processes of the company in order to efficiently troubleshoot. Collecting customer feedback to create reports about the efficiency of their service is also the responsibility of customer service agents.

As they are the first interaction a customer will have with a business or institution, their job is to create and maintain a good relationship with customers and create an attractive image of the company. However, customers rarely bother to make contact unless they have a problem, so customer service agents should expect an outpouring of customer frustration. Make sure you have nerves of steel and know-how to keep you calm if you decide to give this position a go.

There is more than meets the eye when it comes to being a customer service agent. For example, did you know that they make an average of $12.95 an hour? That's $26,933 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Agent Do

There are certain skills that many customer service agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service agent, we found that a lot of resumes listed 14.3% of customer service agents included customer service, while 10.3% of resumes included check-in, and 8.9% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service agent job title. But what industry to start with? Most customer service agents actually find jobs in the transportation and retail industries.

How To Become a Customer Service Agent

If you're interested in becoming a customer service agent, one of the first things to consider is how much education you need. We've determined that 27.8% of customer service agents have a bachelor's degree. In terms of higher education levels, we found that 3.8% of customer service agents have master's degrees. Even though some customer service agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service agent. When we researched the most common majors for a customer service agent, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service agent. In fact, many customer service agent jobs require experience in a role such as customer service representative. Meanwhile, many customer service agents also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$26,933
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
137,484
Job Openings

Customer Service Agent Career Paths

Top Careers Before Customer Service Agent

Cashier
20.5 %

Top Careers After Customer Service Agent

Cashier
12.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Agent

Customer Service Agents in America make an average salary of $26,933 per year or $13 per hour. The top 10 percent makes over $33,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$26,933

Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range27k - 40k$33k$33,455
Boston, MA
Salary Range29k - 37k$33k$33,085
SeaTac, WA
Salary Range26k - 35k$31k$30,628
Saint Paul, MN
Salary Range25k - 36k$30k$30,211
Denver, CO
Salary Range24k - 34k$29k$29,158
Rochester, NY
Salary Range24k - 33k$29k$28,980
$19k
$40k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Agent at SBN Airport
Customer Service Agent at SBN Airport
United Ground Express Headquarters
United Ground Express Headquarters
03/30/2021
03/30/2021
$20,97403/30/2021
$20,974
Customer Service Agent
Customer Service Agent
Employ-Temps
Employ-Temps
03/30/2021
03/30/2021
$29,21803/30/2021
$29,218
Customer Service Agent
Customer Service Agent
Aerotek
Aerotek
03/30/2021
03/30/2021
$31,30503/30/2021
$31,305
Mass Markets
at-Home Customer Service Agent (Train On-Site)
at-Home Customer Service Agent (Train On-Site)
Mass Markets
Mass Markets
03/30/2021
03/30/2021
$21,91403/30/2021
$21,914
Off-Site Customer Service Agent (Train On-Site)
Off-Site Customer Service Agent (Train On-Site)
Mass Markets
Mass Markets
03/30/2021
03/30/2021
$21,91403/30/2021
$21,914
See More Recent Salaries

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Customer Service Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Agent Resume

At Zippia, we went through countless Customer Service Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Customer Service Agent Demographics

Gender

female

62.4 %

male

32.7 %

unknown

4.9 %

Ethnicity

White

57.9 %

Hispanic or Latino

21.2 %

Black or African American

10.8 %

Foreign Languages Spoken

Spanish

63.3 %

French

9.8 %

Portuguese

4.2 %
See More Demographics

Customer Service Agent Education

Majors

Business
28.3 %

Degrees

Bachelors

26.6 %

Certificate

25.9 %

High School Diploma

20.9 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of customer service agents listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Agent

Some places are better than others when it comes to starting a career as a customer service agent. The best states for people in this position are Alaska, Hawaii, Massachusetts, and New Jersey. Customer service agents make the most in Alaska with an average salary of $43,906. Whereas in Hawaii and Massachusetts, they would average $40,099 and $33,040, respectively. While customer service agents would only make an average of $32,682 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Customer Service Agent Jobs:
543
Highest 10% Earn:
$40,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Wisconsin

Total Customer Service Agent Jobs:
3,135
Highest 10% Earn:
$42,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Customer Service Agent Jobs:
1,048
Highest 10% Earn:
$35,000
Location Quotient:
1.74
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Agent Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service agents and discovered their number of customer service agent opportunities and average salary. Through our research, we concluded that Delta Air Lines was the best, especially with an average salary of $26,276. Sykes Enterprises follows up with an average salary of $24,514, and then comes Teleperformance with an average of $24,354. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service agent. The employers include Sutter Health, iQor Holdings Inc, and Computershare

1. Delta Air Lines
4.8
Avg. Salary: 
$26,276
Customer Service Agents Hired: 
1,909+
2. Sykes Enterprises
3.8
Avg. Salary: 
$24,514
Customer Service Agents Hired: 
1,720+
3. Teleperformance
3.8
Avg. Salary: 
$24,354
Customer Service Agents Hired: 
1,144+
4. Alorica
4.0
Avg. Salary: 
$27,654
Customer Service Agents Hired: 
974+
5. Sitel
4.2
Avg. Salary: 
$26,921
Customer Service Agents Hired: 
845+
6. FedEx
4.4
Avg. Salary: 
$32,320
Customer Service Agents Hired: 
719+

Customer Service Agent Videos

Updated October 2, 2020