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The differences between customer service agents and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service agent and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $29,598 average annual salary of a customer service agent.
The top three skills for a customer service agent include check-in, reservations and inbound calls. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Service Agent | Certified Medical Technician | |
| Yearly salary | $29,598 | $38,859 |
| Hourly rate | $14.23 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 219,115 | 164,424 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer service agents and certified medical technicians have different pay scales, as shown below.
| Customer Service Agent | Certified Medical Technician | |
| Average salary | $29,598 | $38,859 |
| Salary range | Between $23,000 And $37,000 | Between $28,000 And $53,000 |
| Highest paying City | Boston, MA | Denton, TX |
| Highest paying state | Alaska | Alaska |
| Best paying company | Uline | Favorite Healthcare Staffing |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer service agent and a certified medical technician in terms of educational background:
| Customer Service Agent | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between customer service agents' and certified medical technicians' demographics:
| Customer Service Agent | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.7% Hispanic or Latino, 21.0% Asian, 6.8% White, 54.0% American Indian and Alaska Native, 0.8% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |