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The differences between customer service agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a passenger service agent has an average salary of $29,675, which is higher than the $29,598 average annual salary of a customer service agent.
The top three skills for a customer service agent include check-in, reservations and inbound calls. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.
| Customer Service Agent | Passenger Service Agent | |
| Yearly salary | $29,598 | $29,675 |
| Hourly rate | $14.23 | $14.27 |
| Growth rate | -4% | - |
| Number of jobs | 219,115 | 34,592 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 38% |
| Average age | 40 | 45 |
| Years of experience | 12 | - |
Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Customer service agents and passenger service agents have different pay scales, as shown below.
| Customer Service Agent | Passenger Service Agent | |
| Average salary | $29,598 | $29,675 |
| Salary range | Between $23,000 And $37,000 | Between $23,000 And $37,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | Alaska | Minnesota |
| Best paying company | Uline | dnata |
| Best paying industry | Technology | Transportation |
There are a few differences between a customer service agent and a passenger service agent in terms of educational background:
| Customer Service Agent | Passenger Service Agent | |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service agents' and passenger service agents' demographics:
| Customer Service Agent | Passenger Service Agent | |
| Average age | 40 | 45 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 40.5% Female, 59.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.7% Hispanic or Latino, 21.0% Asian, 6.8% White, 54.0% American Indian and Alaska Native, 0.8% | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 7% | 12% |