Customer service agent demographics and statistics in the US
Customer service agent demographics research summary. Zippia estimates customer service agent demographics and statistics in the United States by using a database of 30 million profiles. Our customer service agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service agents after extensive research and analysis:
- There are over 513,859 customer service agents currently employed in the United States.
- 64.5% of all customer service agents are women, while 35.5% are men.
- The average customer service agent age is 40 years old.
- The most common ethnicity of customer service agents is White (54.0%), followed by Hispanic or Latino (21.0%), Black or African American (11.8%) and Asian (6.8%).
- Customer service agents are most in-demand in Dallas, TX.
- Boston, MA pays an annual average wage of $34,109, the highest in the US.
- In 2022, women customer service agents earned 97% of what men earned.
- Maine is the best state for customer service agents to live.
- Customer service agents are 55% more likely to work at private companies in comparison to public companies.
On this page
Customer service agent demographics by:
Customer service agent gender statistics
64.5% of customer service agents are women and 35.5% of customer service agents are men.
- Female, 64.5%
- Male, 35.5%
Customer service agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.5% |
| Male | 35.5% |
Customer service agent gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$30,969
Female income
$30,026
Customer service agent gender ratio over time
This data breaks down the percentage of men and women in customer service agent positions over time. Currently, 64.5% of customer service agents are female.
Customer service agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.73% | 66.27% |
| 2011 | 33.58% | 66.42% |
| 2012 | 35.14% | 64.86% |
| 2013 | 35.60% | 64.40% |
| 2014 | 36.13% | 63.87% |
| 2015 | 36.01% | 63.99% |
| 2016 | 36.59% | 63.41% |
| 2017 | 37.04% | 62.96% |
| 2018 | 35.68% | 64.32% |
| 2019 | 35.23% | 64.77% |
| 2020 | 35.90% | 64.10% |
| 2021 | 35.50% | 64.50% |
Customer service agent related jobs gender ratio
We compared customer service agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Agent | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service agent demographics by race
The most common ethnicity among customer service agents is White, which makes up 54.0% of all customer service agents. Comparatively, 21.0% of customer service agents are Hispanic or Latino and 11.8% of customer service agents are Black or African American.
- White, 54.0%
- Hispanic or Latino, 21.0%
- Black or African American, 11.8%
- Asian, 6.8%
- Unknown, 5.7%
- American Indian and Alaska Native, 0.7%
Customer service agent race
| Customer service agent race | Percentages |
|---|---|
| White | 54.0% |
| Hispanic or Latino | 21.0% |
| Black or African American | 11.8% |
| Asian | 6.8% |
| Unknown | 5.7% |
| American Indian and Alaska Native | 0.7% |
Customer service agent race and ethnicity over time
See how customer service agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.36% | 12.05% | 6.11% | 17.02% |
| 2011 | 61.08% | 12.34% | 6.25% | 16.89% |
| 2012 | 60.28% | 12.22% | 6.06% | 17.74% |
| 2013 | 60.63% | 12.05% | 6.23% | 17.42% |
| 2014 | 60.01% | 12.00% | 6.54% | 17.60% |
| 2015 | 59.39% | 11.74% | 6.32% | 18.72% |
| 2016 | 58.51% | 12.23% | 6.57% | 18.61% |
| 2017 | 59.42% | 11.65% | 6.53% | 18.44% |
| 2018 | 59.24% | 11.23% | 6.70% | 18.82% |
| 2019 | 58.84% | 11.42% | 6.51% | 19.33% |
| 2020 | 56.28% | 10.83% | 6.65% | 19.94% |
| 2021 | 53.96% | 11.79% | 6.83% | 20.97% |
Customer service agent wage gap by race
According to our data, asian customer service agents have the highest average salary compared to other ethnicities. Black or african american customer service agents have the lowest average salary at $30,685.
| Ethnicity | Salary |
|---|---|
| Unknown | $30,723 |
| White | $31,018 |
| Black or African American | $30,685 |
| Asian | $31,488 |
| Hispanic or Latino | $30,940 |
Average customer service agent age
See how the average age of customer service agents varies based on ethnicity and gender.
Male
Female
Customer service agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service agent age breakdown
The average age of customer service agents is 40+ years years old, representing 49% of the customer service agent population.
Customer service agent age breakdown
| Customer Service Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service agent educational attainment
The most common degree for customer service agents is bachelor's degree, with 34% of customer service agents earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 23%.
- Bachelor's, 34%
- High School Diploma, 27%
- Associate, 23%
- Diploma, 7%
- Other Degrees, 9%
Customer service agents by degree level
| Customer service agent degree | Percentages |
|---|---|
| Bachelor's | 34% |
| High School Diploma | 27% |
| Associate | 23% |
| Diploma | 7% |
| Other Degrees | 9% |
Customer service agent jobs you might like
Customer service agent wage gap by degree level
According to the data, customer service agents with a Master's degree earn more than those without, at $33,910 annually. With a Bachelor's degree, customer service agents earn a median annual income of $32,759 compared to $30,237 for customer service agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $33,910 |
| High School Diploma or Less | $29,352 |
| Bachelor's Degree | $32,759 |
| Some College/ Associate Degree | $30,237 |
Customer service agent employment statistics
Most customer service agents work for a private in the transportation industry.
Company size where customer service agents work
Below, you can see the size of companies where customer service agents work.
Customer service agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 12% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 43% |
Customer service agent jobs by company type
Employees with the customer service agent job title have their preferences when it comes to working for a company. For instance, most customer service agents prefer to work at private companies over public companies.
Customer service agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 43% |
| Private | 55% |
| Government | 2% |
Customer service agent jobs by industry
The most common industries for customer service agents are transportation, professional and technology.
Customer service agent industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 21% |
| Transportation | 13% |
| Professional | 11% |
| Technology | 10% |
| Retail | 8% |
| Finance | 6% |
| Insurance | 5% |
| Media | 4% |
| Telecommunication | 4% |
| Hospitality | 4% |
| Health Care | 3% |
| Manufacturing | 2% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Customer service agent turnover and employment statistics
Customer service agent unemployment rate over time
The unemployment rate for customer service agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service agent unemployment rate by year
| Year | Customer service agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service agent tenure
The average customer service agent stays at their job for 1-2 years, based on the 63,493 customer service agents resumes in Zippia's database.
Customer service agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 34% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 5% |
Customer service agent LGBT ratio compared to similar jobs
Review the percent of customer service agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Booker | 5.53% | 15,910 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Service Agent | 7.19% | - |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Processor | 8.99% | 11,088 |
| Acquisitions Assistant | 11.16% | 1,102 |
| Personnel Associate | 15.31% | 709 |
Similar customer service agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Booker | 5.53% | 15,910 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Processor | 8.99% | 11,088 |
| Acquisitions Assistant | 11.16% | 1,102 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by customer service agents
The most common foreign language among customer service agents is Spanish at 63.3%. The second-most popular foreign language spoken is French at 9.8% and Portuguese is the third-most popular at 4.2%.
- Spanish, 63.3%
- French, 9.8%
- Portuguese, 4.2%
- German, 4.0%
- Arabic, 2.9%
- Other, 15.8%
Customer service agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.3% |
| French | 9.8% |
| Portuguese | 4.2% |
| German | 4.0% |
| Arabic | 2.9% |
| Other | 15.8% |
