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Customer service agent education requirements

Updated January 8, 2025
2 min read
Usually, customer service agents don't need a college education. The most common degree for customer service agents is bachelor's degree with 34% graduates, with only 27% customer service agent graduates earning high school diploma. Customer service agents who decided to graduate from college often finish University of Phoenix or Miami Dade College. Some good skills to have in this position include check-in, reservations and inbound calls.

Popular customer service agent certifications include Certified Pharmacy Technician (CPhT), OSHA Safety Certificate , or International Accredited Business Accountant (IABA). To improve customer service agent qualification and skills, we prepared some online courses to help in customer service agent education paths.

What education do you need to become a customer service agent?

What degree do you need to be a customer service agent?

The most common degree for customer service agents is bachelor's degree, with 34% of customer service agents earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 23%.
  • Bachelor's, 34%
  • High School Diploma, 27%
  • Associate, 23%
  • Diploma, 7%
  • Other Degrees, 9%

What should I major in to become a customer service agent?

You should major in business to become a customer service agent. 29% of customer service agents major in business. Other common majors for a customer service agent include general studies and criminal justice.

Best majors for customer service agents

RankMajorPercentages
1Business28.8%
2General Studies7.0%
3Criminal Justice6.9%
4Psychology5.8%
5Accounting5.1%

20 best online courses for customer service agents

Advertising disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

5. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

6. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

7. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

8. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

9. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

12. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

13. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

14. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

15. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

16. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

18. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

19. Zendesk for Customer Service Agents-Complete Training Course

udemy
4.7
(317)

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...

20. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Average customer service agent salary by education level

According to our data, customer service agents with a Master's degree earn the highest average salary, at $33,910 annually. Customer service agents with a Bachelor's degree earn an average annual salary of $32,759.
Customer service agent education levelCustomer service agent salary
Master's Degree$33,910
High School Diploma or Less$29,352
Bachelor's Degree$32,759
Some College/ Associate Degree$30,237

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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