Customer Service Agent Full Time jobs

Why You Want To Work Here: We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and organized individual to manager inbound phone calls while providing top notch customer service. Responsibilities of the Call Center Representative: Answer all incoming telephone calls and email inquiries Answer inquiries and provide information, provide exceptional customer service support in navigating program policies and procedures Determine applicant eligibility according to program policies Coordinate responses with the appropriate personnel if customer requires an escalated level of support Clearly document all customer conversations in call tracking system Maintain respectful, professional working relationship with program participants Maintain high-ethical standards including maintaining strict confidentiality Perform other duties as assigned Qualifications of the Call Center Representative: Completed bachelor's degree or relevant experience Excellent customer service skills Good communication skills (oral, written, and listening) Conflict resolution skills Must be able to interact positively and cooperatively with individuals at all levels over the phone This position requires completion of a satisfactory background check Call Center Representative Arlington, VA (Hybrid) Full-time $20/hr

Our client, a not-for-profit health organization, is looking to hire a Customer Care Coordinator to join their team in Falls Church, VA! *** This begins as a 5-month contract with any opportunity to extend/convert *** Shift Hours - Monday-Thursday 9am-7:30pm & e/o weekend Training Schedule - Monday-Friday 8am-4:30pm for the first 6 weeks Responsibilities Responsible for answering and processing all calls made to the enterprise emergency response line with accuracy. Ability to quickly assess a critical patient or security safety event, implement a response plan, and follow explicit protocols to activate and deploy both medical and public safety response teams at requested by care site. Collaborates with onsite clinical and security team members to deploy additional resources based on complexity of critical event; communicates activated critical patient event to various teams in the High Reliability Operations Center to provide awareness and heighten department posture During a safety event, partners with care site leaders to script out an advisory alert to broadcast over the PA system and then deliver via the Company's Text Alert system to leaders and team members. Triages program patient calls and follows department or clinic workflow and or escalation protocols to notify on-call team members of the patient's emergent healthcare needs. Performs assigned equipment status checks on primary and back-up equipment and participates in monthly downtime exercises. Requirements At least 1 year of healthcare experience, dispatch experience preferred but not required Must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. #LI-JP7

The Bill Meador Insurance Agency is a locally owned, award-winning independent agency in Roanoke, VA, specializing in auto, home, life, and business insurance. Representing various providers like Erie, Progressive, Travelers, Allstate, and more, our goal is to offer competitive pricing and coverage options for our clients, and to be a local resource for their insurance needs. Role Description This is a full-time on-site role for a Customer Service Account Representative at the Bill Meador Insurance Agency in Roanoke, VA. The representative will be responsible for ensuring customer satisfaction, managing accounts, initiating new accounts, and providing exceptional customer service on a daily basis. Qualifications Customer Service Representatives and Customer Service skills Strong Communication skills Experience in Account Management Ability to prioritize and multitask Problem-solving and conflict resolution skills Excellent attention to detail Knowledge of insurance products and regulations is a plus Previous experience in a similar role is preferred

City/State Harrisonburg, VA Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. Required Experience: 1 year Healthcare Work Experience High School Diploma Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents. The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation. Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! Talroo-Allied Health, call center, customer service, billing, insurance Job Summary Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience. Qualifications: HS - High School Grad or Equivalent (Required) Healthcare Skills Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission “to improve health every day,” this is a tobacco-free environment.

For over 30 years, Fairfax Cryobank, a division of GIVF, has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe. We are seeking energetic and compassionate full-time, entry-level, Client Services Specialists to join our fantastic CS team. Responsibilities: Must be able to handle many inbound and outbound calls to and from clients, listen to our clients' needs and provide helpful solutions to their concerns. Build sustainable relationships and trust with client accounts through open and interactive communication. Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support. Meet personal/customer service team sales targets and call handling quotas. Process semen, product, and internet orders Liaison between patients and physician clients Schedule client depositor and designated donor appointments Triage calls to management and accounts receivable Able to handle multiple office responsibilities simultaneously. Other duties as needed. Requirements: Associate or Bachelor's degree preferred or minimum of 2 years of related work experience. Proven experience working in a call center or customer-support role is a huge plus. Must have patience and compassion for clients trying to conceive. Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule. Demonstrate strong phone and verbal communication skills along with active listening. Must be able to multi-task, prioritize, and be detail oriented. Must possess a high level of independent judgment and accuracy. Fluency in Spanish is a plus! Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams Must have a quiet home office work space Strongly prefer candidates from Virginia, Maryland and Washington DC area. Additional information: $20.00 per hour Quarterly bonus program Work Schedule Options: Remote: Monday- Friday: 11:30am- 8pm ET Remote : Monday - Thursday 10:30am-8pm ET and Saturday 11:30am-3:30pm ET On-site: Monday-Friday 9:30am to 6pm GIVF provides competitive compensation and generous benefits to our employees, including: Health, Dental and Vision insurance Flex Spending Account (FSA) and Health Savings Account (HSA) options Group term life insurance Short-term and long-term disability options 401K plan plus employer match Paid parental leave Tuition reimbursement program Paid vacation and sick time Paid company holidays Job training and development opportunities For more information about Fairfax Cryobank, we encourage you to visit our website at ************************ To apply, kindly email your cover letter, iinclude your work schedule preference and resume to ************* and note CSR in the subject line. Please also indicate your work schedule option. EOE/M/F/D/V **We review all applications and contact qualified candidates via email for further consideration.**

Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand. You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative. Responsibilities: Direct client contact - answer questions about accounts, etc. Coordinate all schedule logistics for prospects & clients as they meet with advisors Prepare and process new account paperwork Process service requests for clients Prepare correspondence Maintain client files Conduct client outreach Prepare/process paperwork, service requests, and back-office support as needed Work with team to ensure client experience Complete various projects and administrative functions, as assigned Thorough follow-thru on all tasks assigned Assist with client events, as needed Ability to travel to assist other locations, as needed Other duties as assigned Required Qualifications: Financial services experience; LPL preferred Outstanding organizational and time management skills Ability to proactively assess situations and work/think independently Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce Excellent phone skills Computer literate Excellent written and verbal communication skills College degree or equivalent experience preferred Military experience a plus Full time in office position located in Alexandria, VA Hours are 8:30 AM - 5:00 PM Monday-Friday

BizFirst is assisting our client in recruiting a talented and dedicated Customer Experience Consultant. In this role, the successful candidate will work closely with our client's customers, guiding and supporting them in implementing comprehensive solutions to enhance their business operations and customer engagement strategies. Key Responsibilities: Collaborate directly with clients to understand their needs and tailor solutions effectively. Deliver insights on the selection, implementation, and optimization of CRM and customer service tools. Provide expert guidance on best practices for tool adoption, ensuring smooth integration into clients' existing systems. Conduct training sessions for client teams to maximize tool usage and efficiency. Monitor and analyze tool performance, offering recommendations for enhancements to improve customer interaction and satisfaction. Work closely with client teams to ensure seamless integration of new solutions. Monitor and report on the success of implemented strategies, providing insights and recommendations for continuous improvement. Requirements: Proven experience as a consultant or in a similar role, with a focus on customer experience and solution implementation. Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer service software (e.g., Zendesk, Freshdesk). Experience with data analysis tools (e.g., Tableau, Google Analytics) for evaluating customer engagement and feedback. Knowledge of project management tools (e.g., Asana, Trello) for effective coordination of customer experience initiatives. Familiarity with communication platforms (e.g., Slack, Microsoft Teams) to ensure seamless internal and client communication. Strong ability to understand and translate client needs into actionable strategies. Excellent communication and interpersonal skills, with a knack for building strong client relationships. Bachelor's degree in business administration, Marketing, or related field preferred. Benefits: Competitive compensation package. Opportunities for professional growth and development. Dynamic and supportive work environment. Job Type: Full-time, Permanent Location: Reston, Virginia; On-site Client locations

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $21. YOUR ROLE AT SIXT Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About the department: As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business. About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

**Administrative Services** ** Customer Care Specialist** * 5030353 * Charlottesville, Virginia, United States * Department of Forestry * Administrative Services * Full-Time (Salaried) * Closing at: Dec 24 2024 at 23:55 EST * Department of Forestry **Title:** Customer Care Specialist **State Role Title:** Admin and Office Spec III **Hiring Range:** $35,000.00-$40,000.00 **Pay Band:** 3 **Agency:** Department of Forestry **Location:** Charlottesville, Nat Resrcs Dr **Agency Website:** ******************** **Recruitment Type:** General Public - G **Job Duties** The Virginia Department of Forestry is seeking a friendly and well organized individual who will serve visitors and staff with professional guidance and direction; coordinate between staff and visitors; update personnel directories and manage incoming customer's request via email or phone; handle official correspondence and mail daily; serve as focal point for building's conference room reservations; maintain inventory and office supplies for Headquarters; coordinate vendor/exhibitor visits to VDOF HQs; and administratively support divisions as needed. As a member of our team, it is required to serve with a high-level of integrity and confidentiality, a positive attitude, teamwork and respect for others, thus directly contributing to the mission of VDOF. **Minimum Qualifications** Demonstrated years of customer service and administrative experience augmented by a can-do attitude. Must be a self-starter and diligent while working as part of a team with little to no supervision. Sound Knowledge of Microsoft Office programs and applications. Documented experience using varied forms of communication. **Additional Considerations** Three years of customer service experience in a public sector or non-profit environment. Administrative support in a corporate or headquarters office environment. Experience with the state purchasing system eVA. **Special Instructions** You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. **Contact Information** Name: Kristina Clore Phone: ************ Email: ******************************* In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at or by calling DARS at ************. Note**:** Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Task Force Talent is seeking a team of experienced IT/Customer Support personnel with active TS/SCI FSP security clearances to support a unique government contract. Our client for this role is a small company with both commercial and government sector customers. They work on very interesting, usually highly technical roles in cybersecurity, software development, data science, and related areas for well-known companies and government organizations. They have a high bar; however, they also have top compensation, benefits, and a strong company culture not found at larger firms. This is rewarding work that cannot be done elsewhere. This role involves planning, maintaining, monitoring, and otherwise supporting IT infrastructure in a number of locations. Some travel may be required. Further details will be provided to qualified candidates after an initial interview. Target salary range is $145k to $180k, depending on experience level. All positions are full-time, in-office, usually in a SCIF. If you apply but this company is not a fit, we will consider you for other available positions as well. We have several clients seeking very similar skill sets. Not your dream job, but perfect for a friend? You can submit a referral and get a check for $2000 or more: ***************************************** (Terms and conditions apply.) _______________________________________________________________________________________________________________________________________________ Qualifications U.S. citizen with active TS/SCI FSP security clearance. (Sorry, we are unable to sponsor or upgrade clearances for this role.) 5-10 years of relevant experience with supporting complex IT systems, including maintaining and tracking inventory, following SOPs, etc. Ability to work in a team environment ____________________________________________________________________________________________________________________________________ Interview Process The process typically involves an initial phone screen followed by technical interviews. Contigent offers are usually made quickly, within a week or two. Depending on the level of experience and terms of the contract, additional interviews may be required with a prime contractor/partners or the end customer. _____________________________________________________________________________________________________________________________________ About us: Task Force Talent is a specialized recruiting firm for science, engineering, and security careers. Our clients include seed to Series B startups working on AI, cybersecurity, quantum computing, and other novel technologies. We also work with small to medium size government contractors, and we help leading venture capital firms find talent for their portfolio companies. We have hundreds of jobs available and consider all applicants for all roles, now and in the future. Our goal is to find the best fit for you! If you don't see the perfect fit, simply use our general application at: ****************************************************************************************

We are looking for an energetic Customer Success Consultant (CSC) to join our global Customer Success team!! The customer success team's responsibility is to maintain subscription levels as well as help grow the market share of Clarivate's solutions and services. You will support our customers in United States Public Sector, where the customer success consultant is required to demonstrate and communicate the value of the portfolio of solutions Clarivate provides to the government market. You will work in the Research & Analytics vertical, supporting tools of bibliometric nature, such as Web of Science, Journal Citation Reports, and InCites Benchmarking & Analytics. This role is specifically characterized by an ability to build a strong customer relationship and deep-dive into specific areas, products, services and domains with a true focus on needs-based solutioning. You will serve the global community when necessary and concentrates their efforts on large renewal defense and presales activities. The ideal candidate will have the aptitude to deepen Clarivate's entrenchment within customers workflow, be a trusted advisor, and have a passion for helping customers achieve their desired outcomes with our products. If this sounds like an opportunity you are interested in, then we would love to talk to you!! About You - experience, education, skills, and accomplishments… Bachelors degree, or equivalent work experience 5 years of experience working in publishing, information science, scientific data, research policy, academic research lifecycle, or sciences and government R&D 5 years of experience in solution consulting, pre-sales, sales engineer or similar 3 years of experience working with the US Government science enterprise, including funders, policy bodies, and labs It would be great if you also had… Experience with working, aggregating or presenting bibliometrics Master's degree in library information science, Computer/data Science, Sciences or related fields Strong problem solving, troubleshooting and analytical skills Ability to Take on new opportunities and tough challenges with a sense of urgency and enthusiasm Ability to make good and timely decision in a proactive manner under minimal supervision Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Ability to manage time and prioritize workload and to maneuver comfortably through complex policy, process, and people-related dynamics What will you be doing in this role?... Become a trusted advisor to our most important customers by building strong relationships Focus on customer outcomes: Adoption, Retention, Growth and Customer delight Identify upsell/cross-sell opportunities and collaborate with sales colleagues to successfully close them Support renewal defense and sale strategies with bespoke value-based demonstrations, presentations and documents Run non-billable onboarding activities post-implementation Participate as a presenter or panel member at multi-client trade shows, industry events and client meetings Prioritize, triage, plan, track and capture client related activity Offer strong customer service skills as demonstrated by ability to anticipate and meet customer needs Work in true alignment with the Sales team to support their strategy Work closely with fellow Customer Success Consultants, Customer Success Managers, Digital Education, Product Management and Marketing. About the Team Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward Hours of Work Full time, permanent Although duties are typically performed during normal business hours, off-hours work/on-call shifts may be required to meet customer and/or business needs. Hybrid working schedule on-site 2-3 days/week. Must be willing to travel up to 25% Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Primary point of contact for SIMCO customers for scheduling and processing equipment for calibration and/or repair service. Works on assignments that are complex in nature where judgment is required in resolving problems and making routine recommendations. Receives no instructions on routine work, may determine methods and procedures on new assignments. Purchases and expedites orders for repair parts, outside services, and supplies necessary for the operation of the organization. Responsibilities and Duties 1. Serve as an enthusiastic ambassador of SIMCO's Mission in Service. 2. Process customer complaints in the SIMCO online system. 3. Create, process, quote, and approve estimates for in house troubleshooting and outside service. 4. Answer phones and effectively distribute messages to proper personnel. 5. Manage the Delayed Delivery Report (DDR) in an effective and professional manner. 6. Communicate with customers regarding the status of their equipment in a clear and concise fashion. 7. Schedule pick-up request from customers. 8. Create and add customer contact information. 9. Process Work Authorization Forms and credit card payments. 10. Follow up with new customers for feedback on performance and/or recommendations to improve SIMCO services. 11. Make purchase and perform expedites in a timely manner to ensure that required services, parts, and supplies are delivered in the shortest time and at prices consistent with budgetary and quality requirements. Qualifications 1. Basic knowledge of computers and data entry. 2. Able to successfully multi-task and manage time efficiently. 3. Excellent verbal and written communication skills. 4. Ability to train others in CSR functions. 5. Ability to work with minimum supervision. 6. Friendly, courteous, and professional. 7. AA Degree or equivalent. 8. At least 3-year Customer Service experience Physical Demands Requires sitting for extended periods of time. Must be capable of lifting 45 lbs without assistance. Occasional standing and bending are required as is repetitive computer work. Working Environment * Work primarily in office, lab environment, and/or in shipping and receiving area. * Travel may be required to other domestic and possibly international locations What we offer: 1. Full-time, non-exempt position 2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement 3. Paid time off with vacation, sick and holiday leave SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. About Us: SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: *********************

Full Time in Merrifield, VA Responsive recruiter **Benefits** * 401(k) * Competitive salary * Dental insurance * Flexible schedule * Opportunity for advancement * Paid time off * Vision insurance * Health insurance * Company parties * Employee discounts Overview Responsibilities * Establish customer relationships and follow up with customers, as needed. * Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. * Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... * Simple IRA * Group Life Insurance Benefits * Hourly pay plus commission/bonus * Paid time off (vacation and personal/sick days) * Flexible hours * Growth potential/Opportunity for advancement within my agency Requirements * Excellent communication skills - written, verbal and listening * People-oriented * Organizational skills * Self-motivated * Detail oriented * Proactive in problem solving * Dedicated to customer service * Ability to work in a team environment * Ability to multi-task * Bilingual - Spanish preferred If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation $16.00 - $21.00 per hour *State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.* Earn benefits and rewards that are second to none

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential. As a Home Mortgage Customer Service Representative, you'll handle service-related inbound customer service calls. We're looking for forward thinking, problem solvers who can provide world class customer service to our Mortgage Customers. Qualifications One or more years of customer service or sales experience. Willingness to work a schedule that is primarily Monday-Friday 1st shift High school diploma or GED. What we offer: Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy A total rewards package that includes up to $7k/year in tuition assistance Opportunities to grow your career with a company that values career progression Access to 401(k) with corporate match and Employee Stock Purchase Program Access to best-in-class colleague offers on Citizens Bank products and services Hours and Work Schedule Hours per Week: 40 Work Schedule Monday - Friday, 9am-6pm eastern time. In office for minimum of the first 90-days, with the potential for a hybrid schedule after 90-days. Training hours are Monday- Friday from 9am-6pm E-time for approximately 8 weeks. Tentative start date 10/15/2024 Comp: $20.00 per hour

****Join a Leading Local Insurance Agency and Build Your Career!**** Comegys Insurance Agency is looking for a dedicated and driven Insurance Professional to join our team, with the chance to grow a rewarding career in either our Personal or Business Division. As a trusted local agency, we're committed to offering career advancement, comprehensive training, and a vibrant, supportive work environment. ****Are you:**** If this sounds like you, we'd love to meet! * We prioritize our clients, always acting in their best interests. * As a third-generation, locally owned agency in downtown St. Petersburg, we are rooted in quality, service, and client satisfaction. * We're experiencing rapid growth with new clients, products, and services-and we're eager for you to grow alongside us. ****Job Responsibilities & Requirements:**** * Minimum of two (2) years' experience in an insurance office. * Active 2-20 or 4-40 insurance license. * Proficiency in Microsoft Office with strong overall tech skills. * Comfortable communicating with high-net-worth clients, senior executives, and business owners. * Proven ability to provide prompt, accurate, and courteous service to clients, producers, and suppliers/vendors. * Strong verbal, written, and interpersonal skills. ****What Comegys Offers:**** * **Salary Range**: $55,000 - $70,000 * **Comprehensive Benefits for Full-Time Employees**, including: + Group Health Insurance + Group Life Insurance + Short-Term and Long-Term Disability + Employer contributions to Dental, Vision, and HSA accounts + 401(K) Plan + Length of Service Awards + Paid Vacation and PTO * **Career Development Opportunities**: Comprehensive training and support to help you grow * **Supportive Work Culture**: Be part of a collaborative and growth-focused team

Title: IAD Customer Service - Baggage Drop Agent Pay Rate: 17.78 per hour Job Classification: Full-Time, Non-Exempt Shift: 04:00 AM - 12:30 PM 01:30 PM - 10:00 PM The Customer Service - Baggage Drop Agent assists airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system. The Air Terminal Attendant assists passengers within the Terminal with general questions regarding directions, terminal services, and arranging wheelchair access. Excellent customer service is required. In some instances, air terminal attendants may function as translators and work with foreign travelers. Basic Qualifications: • Must be 18 years of age or older • No high school diploma, GED, or college degree required Preferred Qualifications: • One (1) year of customer service or similar work experience preferred Specific Duties/Essential Job Functions: (Other duties may be assigned) Meet and greet airline customers in a positive and friendly manner. Move stanchions for optimal line queue management. Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse. Issue customer baggage tags and place such tags on checked baggage. Move tagged baggage to the client conveyor belt system. Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements. Maintain a clean and safe work area at all times. Miscellaneous duties as assigned. Physical Demands: The individual may be required to stand and walk for 2/3 or more of the work shift. Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift. Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift Work Environment: The work environment has a moderate noise level. Language Skills: Ability to communicate effectively in the English language. Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal Reasoning Ability: Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. General Company Requirements: Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times. Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy Experience: Previous airport, baggage handling, warehouse, or porter experience preferred. Overall: Must be 18 years of age or older. Must be willing to work on assigned schedule, which includes weekends. Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history. MUST have the following three documents with yo for the SIDA Badge Application CBP purposes in case we move you forward for the next steps: SSN Identification with Current Address (Choose one)** State ID Driver's License Citizenship Verification (Choose one)** US Citizens: US Passport or US Birth Certificate/Naturalization Foreign Nationals: Green Card or Employment Authorization Document (EAD) EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Military and veteran-friendly employers, veterans, and candidates with military experience are encouraged to apply.

**Customer Service Representative - Operations** * 5399 Wellington Branch Drive, Gainesville, VA, USA * Hourly * Full Time Email Me This Job **Energize your future by joining our team at Northern Virginia Electric Cooperative!** We are looking for a Customer Service Representative to perform analytical, financial and reporting functions associated with an engineering and construction environment. This role covers the full lifecycle of construction work requests and job orders from initiation of work requests in an Oracle-based work management information system (WMIS) through post construction as-built reconciliation. **This position may be required to work at both our Gainesville, VA and Minnieville, VA office locations, based on workload.** **Essential job functions will include, but are not limited to, the following:** * Secure required information from customers/developers to initiate work requests for new underground/overhead electric installations, relocations, conversions, retirements and street lights. * Complete various analyses necessary to create new service locations and customers in NOVEC's CIS to facilitate commencement of billing upon installation of service and ensure job site readiness prior to release to construction. * Plan, monitor, adjust and prioritize the schedule for construction of work requests and SOC Board job orders to facilitate completion of the work promptly and cost effectively. * Reconcile contractor invoices, conduct as-built processes and process meter installation data into the CIS system to ensure new facilities are correctly posted to NOVEC's continuing property records, entered into NOVEC's GIS mapping system and accurate customer billing is commenced. * Perform financial functions including administering post construction invoicing for adverse trenching and backfill as well as performing payroll time entry for construction staff involving analysis of crew timesheets to ensure conformity with collective bargaining agreement provisions. **Education and Experience:** High School Diploma or GED is required. An associate's degree in business or finance is desired. A minimum of two years of related experience is required. **Knowledge, Skills and Abilities Required:** * Ability to secure information regarding requests for new or upgraded service from customer, developers or internal staff members, analyzes request for each service location to determine type(s) of electric service required, determine applicable electric service tariff, correct local district and associated Distribution Engineering designer and initiates appropriate work requests(s) in Oracle-based work management information system (WMIS). * Ability to analyze a design-finalized work request engineering drawing and staking sheet to verify that the work request is complete, review job with Distribution Engineering designer and then distribute to NOVEC job site inspector assigned to territory. * Ability to research and verify service location information in ESRI GIS mapping program and local government real property database including determining subdivision, tax and NOVEC Board district, substation circuit(s) which will serve location and then creates service location(s) in Daffron customer information system (CIS). * Ability to research required county inspections and monitor receipt of CIAC payments required prior to creating connect service orders in CIS. Upon verification of receipt of required approvals, creates connect service orders utilizing the appropriate rate code for billing the customer, tax district, NOVEC Board District, setting up new customer accounts, verifying customer credit ratings. * Ability to prioritize components of the construction work to be completed and coordinate with electricians or representatives of other utilities required to be on-site during construction, completing or updating tasks in WMIS and ARM scheduling web portal. Advise contractors and/or NOVEC crews if all requirements have been met for new services to be metered. * Ability to determine and verify locational coordinates for excavation work and creates required Miss Utility ticket(s) providing both written instructions and highlighting excavation area on Miss Utility online maps. * Ability to review work assigned to contractors and NOVEC crews, documenting the status, estimated completion dates and workload quantity to balance the the cost of contractor or NOVEC crew overtime against additional mobilization costs. Redefine construction deadlines and work for more efficient use of contractor labor and reduction in additional project costs where possible. * Ability to reconcile invoices by analyzing invoices and staking sheet for completeness and re-calculating invoices utilizing as-built data entered into WMIS verifying contractor invoice compatible unit totals and pricing matches WMIS Webscripts reports. * Ability to analyze meter installation information verifying meter and ERT number(s) in CIS for newly constructed services and processes information into WMIS and Daffron CIS systems in accordance with strict timetable to ensure accurate initial billing. * Ability to perform payroll time entry for assigned construction staff into Lawson Time Management System and serve as backup for entry of time for other team members or their proxies in their absence or as dictated by workloads. * Ability to conduct WMIS audit processes utilizing Webscripts reports to investigate problems impeding the progression of work requests through division work flow processes and addressing issues by directing problems to the appropriate personnel for resolution tracking. **WHAT WE OFFER** * Premier health benefits, including an onsite wellness center. * Survivor and Disability benefits * 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12% * Life insurance * Vacation, Sick and Holiday Leave * Educational Assistance * Annual Company Events If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship or relocation for this position. You must select a location. You must select an education status answer. You must select a seeking status answer.

* 1407 Cummings Dr, Richmond, VA 23220, USA * Full Time Email Me This Job Michael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. The Customer Service Representative should be skilled at higher level thinking, be able to approach the customers as a trusted advisor and consultant, to ask qualifying and insightful questions, probe for the customers need and uncover issues and provide detail work requirements so the technician can properly detail work requirements for customers. We train our Representatives to be successful. This is a full time position of 40 hours per week in our Richmond Call Center. Overtime is available during our peak times. **Job Functions:** * Open and maintain customer accounts * Recommend beneficial products or services to customers to solve their needs * Contribute to team effort by accomplishing related results as needed * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers. Other duties as assigned **Requirements:** * Proven customer support experience. Familiar with computer functionality * Track record of over-achieving * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of personalities * Flexible schedule, must be able to work weekends * Team Oriented * Excellent communication and presentation skills * Ability to multitask, prioritize and manage time effectively * Bachelor's or Associate's Degree Preferred, High School Diploma or GED Required * Must possess higher level thinking skills, ability to follow a set process. Strategic thinker mindset * Must be able to successfully pass a comprehensive background check **Customer Service Representative top skills and proficiencies:** * Positive Attitude * Compassionate * Goal Oriented * Problem Solving * Loves Helping People * Likes to Have Fun * Solution/Consultative sales skills, ability to conduct a needs assessment and uncover issues, then communicate these needs and issues to the right trade while setting p the service call **Duties:** * Handle inbound customer service inquiries and maximize sales opportunities * Strive to achieve goals using approved scripts, strategies and technology * Probe for additional sales opportunities (cross-sell) * Remind previous clients of recommendations made my technicians and assess current needs * Coordinate service appointments * We promote from within * We build leaders who are developed, coached and trained * We provide career pathing with continuous training and development * You will be working with a great group of like-minded, high performing people **Benefits:** * Excellent hourly pay rate + Bonus * Comprehensive benefits after 30 days including Medical, Dental and Vision * Supplemental Life Insurance, Short Term and Long Term Disability, Legal Shield and FSA * 401K Plan with Company match * Paid Holidays and Paid Time Off * Growth Potential Michael and Son Services provides Equal Employment Opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type and/or other characteristics protected by federal, state or local laws. Position is based at our Richmond Virginia location. You must select a location. You must select an education status answer. You must select a seeking status answer.

Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Customer Service and Kitchen Staff** Part Time 30+ days ago Requisition ID: 1085 Salary Range: $10.25 Hourly Onwards **Location: Western Branch Blvd, Chesapeake, VA** **We are hiring for the following positions full-time and part-time:** Chill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking. We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus! **All Employees Enjoy:** Employee meal discount program An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen **Full Time Employees Enjoy:** Paid Vacation Paid Holidays Health Insurance *Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week.* *Retirement plans available to qualified employees please inquire if interested.* DQ operators have been providing consumers with crave-satisfying treats and food since 1940. Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads. Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans. **We are an Equal Opportunity Employer!**