Customer service agent resume examples for 2025

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the customer service agent role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in customer service agent-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the customer service agent position.

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
2. Put all relevant hard and soft skills in your skills section.
3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some customer service agent interviews.

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

• Use strong action verbs like Led, Built, or Optimized.
• Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
• Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from customer service agent resumes:

Here is the best way to format your education section:

• Display your highest degree first.
• If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
• If you have a bachelor's or master's degree, do not list your high school education.
• If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from customer service agent resumes:

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your customer service agent resume:

1. Certified Pharmacy Technician (CPhT)
2. OSHA Safety Certificate
3. International Accredited Business Accountant (IABA)
4. Certified Professional - Food Safety (CP-FS)
5. Certified Information Technology Professional (CITP)
6. Certified Planning Engineer (CPE)
7. Certified Customer Service Specialist (CSS)
8. Certified Insurance Service Representatives (CISR)
9. Certified Network Computer Technician (CNCT)
10. Certified Technical Professional (CTP)