12 Customer Service Agent Resume Examples

Five Key Resume Tips For Writing A Customer Service Agent Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
resume document icon

Don't Have A Professional Resume?

0 selections

Choose From 10+ Customizable Customer Service Agent Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Christine Hughes
Customer Service Agent
Contact Information
Starkville, MS
(630) 555-5858
chughes@example.com
Skills
  • Customer Relationships
  • REP
  • Appointment Setting
  • Company Website
  • Customer Complaints
  • Payment Method
  • Positive Attitude
  • Procedures
  • Special Projects
  • Potential Customers
 
 
Employment History
Customer Service Agent2019 - Present
Sitel Operating
Starkville, MS
  • Assisted customers of the Cox Communications accounts by troubleshooting their internet.
  • Provide customers with accurate technical support for product hardware and accessories.
  • Resolved delivery issues for customer accounts.
  • Support to wireless and complex issues.
  • Reviewed transactions, fraud, charge backs, and background investigations on customer accounts.
Customer Care Senior Representative2017 - 2019
DialAmerica Marketing
Omaha, NE
  • Worked with a required daily sales quota and a very competitive sales floor.
  • Created customer accounts and made payments for customers Addressed and resolved customer complaints empathetically and professionally
  • Handled customer transactions, addressed inquiries, and problem resolution.
  • Maintain computer database of customer accounts while practicing confidentiality.
Appointment Setter2016 - 2017
DialAmerica Marketing
Omaha, NE
  • Deliver outstanding customer service.CNA CERTIFIED NURSES ASSISTANT ST. JOSEPH VILLA NURSING
  • Managed customer care and appointment setting.
Education
High School Diploma of null2016 - 2016
 
 
Ronald Cunningham
Customer Service Agent
Contact Info
Springfield, MO
(840) 555-3344
rcunningham@example.com
Skills
Communication
Product Information
Beverage Orders
Genuine Hospitality
Food Service
REP
Data Entry
Attentive Service
Consumer Inquiries
Consumer Relations Department
Employment History
Customer Service Agent2020 - Present
Teletech HoldingsSpringfield, MO
  • Answered inbound calls for Verizon Wireless current and potential customers.
  • Cancel and refund customer accounts.
  • Ranged from patient care and activities help to simple customer service.
Consumer Service Representative2019 - 2020
Teletech HoldingsSpringfield, MO
  • Maintained communication equipment by reporting malfunctions.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Answer calls assist customer with questions about health care, medicineSet doctors appointments
  • Accepted and processed deposits, payments, disburse funds, and cross-sells credit union services.
Food Runner2013 - 2019
Buffalo Wild WingsOrlando, FL
  • Greeted customers Answered phones for to-go orders
  • Take guests food and beverage orders utilizing suggestive selling techniques.
Education
High School Diploma of null2013 - 2013
 
 
Scott Long
Customer Service Agent
Dallas, TX
(870) 555-7461
slong@example.com
Experience
Customer Service Agent2020 - Present
AT&TDallas, TX
  • Assisted in the trouble shooting of DSL internet calling.
  • Performed and supervised collection efforts, processed payments and maintained customer accounts and billing database.
  • Provided sales/service knowledge and expertise to both existing and potential customers.
Senior Customer Service Agent2012 - 2020
Bank of AmericaCharlotte, NC
  • Provide assistance with policy and procedures to banking center associates.
  • Addressed and resolved customer complaints to ensure customer satisfaction.
Food Server2011 - 2012
IHOPSan Antonio, TX
  • Direct customer service, maintaining energy for 8+ hour shifts Received consistent feedback from guests indicating exemplary service and intentions to return
  • Assist customers with their orders while maintaining customer service standards.
  • Maintained the "waiting list", took phone orders, handled cash register, customer complaints.
  • Provided excellent guest service with the support of the Assistant Server and the Food Server.
  • Greet guest in timely fashion, suggest menu items, prepare requested drinks for guests.
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed.
Skills
Customer InteractionTicket CounterOrder EntryCustomers NeedsCustomers FoodAccurate InformationService StandardsCRMPatienceLogistics
Education
High School Diploma In null2011 - 2011
 
 
Jack Hawkins
Customer Service Agent
Employment History
Customer Service Agent2016 - Present
Best BuyNew York, NY
  • Maintain professional communication with customers and peers while using cross-functional company resources and tools.
  • Resolved even the most difficult customer problems with professionalism, patience and efficiency.
  • Fostered collaboration and initiated procedures to accelerate communication between different departments to increase productivity and sales percentage.
Passenger Service Representative2015 - 2016
Automatic Data ProcessingNew York, NY
  • Answer telephone calls & respond to client requests in a high-volume call center environment.
  • Resolve issues relating to client product knowledge and ensure that client is utilizing correct processing procedures.
  • Maintained effective communication to ensure client satisfaction and retention.
Sales Clerk2014 - 2015
Macy'sNew York, NY
  • Developed customer relationships leading to numerous loyal repeat customers.
  • Maintained and replenished product stock on sales floor.
  • Cashier Sales associate Maintain organized appearance Up to date product knowledge Tag merchandise Promote sales Upkeep of personal clientele Open new accounts
  • Retail sales clerk known for exemplary customer service, team player mindset, superior merchandising and exceptional handling of financial transactions
Education
High School Diploma In null2014 - 2014
 
 
Contact Information
New York, NY
(650) 555-2173
jhawkins@example.com
Skills
Bag Tags
Knowledge Base
Stock Room
Retail Sales
Sales Transactions
Passenger Service
Customer Service
Special Assistance
Computer System
Safety Procedures
 
 
Roy Berry
Customer Service Agent
San Antonio, TX
(280) 555-8332
rberry@example.com
Skills
Product KnowledgeQuality BeveragesMeal ServicePOSTSATicket CounterCustomer RelationsFood ProductsSeat GuestsCompany Policies
 
 
Employment History
Customer Service Agent2017 - Present
CVS HLDGSSan Antonio, TX
  • Utilized Behavioral Analytics program to identify personality types via verbal communication cues to address members more appropriately and effectively.
  • Follow company policies and procedures regarding cash register performance.
  • Ensured the delivery of outstanding customer service in alignment with standard operating procedures.
Customer Service Specialist2014 - 2017
WalmartSan Antonio, TX
  • Assist customers with any inquiries related to items on sales floor.
  • Managed Fitting Rooms in conjunction with company policies and objectives.
  • Reason for leaving: school hours conflict both internet and store; sales TCIM Services Paris TX
  • Designed and implemented employee development programs that reduced customer complaints.
  • Received another pay raise before being promoted to Customer Service Desk
Food Server2013 - 2014
Buffalo Wild WingsSan Antonio, TX
  • Greet and Seat Customers * Food preparation, station preparation * Manage phone calls and take out orders * Cash register
  • Established well-built relationships with clientele, staff members, and management.
  • Maintain tables Take customer orders Attend to customer needs Aid/assist bartenders with orders Host Greet/seat customers Delegate party orders Arrange/maintain large parties/functions
Education
High School Diploma of null2013 - 2013
 
 
Christine Hughes
Customer Service Agent
Contact Information
Starkville, MS
(630) 555-5858
chughes@example.com
Skills
  • Customer Relationships
  • REP
  • Appointment Setting
  • Company Website
  • Customer Complaints
  • Payment Method
  • Positive Attitude
  • Procedures
  • Special Projects
  • Potential Customers
 
 
Employment History
Customer Service Agent2019 - Present
Sitel Operating
Starkville, MS
  • Assisted customers of the Cox Communications accounts by troubleshooting their internet.
  • Provide customers with accurate technical support for product hardware and accessories.
  • Resolved delivery issues for customer accounts.
  • Support to wireless and complex issues.
  • Reviewed transactions, fraud, charge backs, and background investigations on customer accounts.
Customer Care Senior Representative2017 - 2019
DialAmerica Marketing
Omaha, NE
  • Worked with a required daily sales quota and a very competitive sales floor.
  • Created customer accounts and made payments for customers Addressed and resolved customer complaints empathetically and professionally
  • Handled customer transactions, addressed inquiries, and problem resolution.
  • Maintain computer database of customer accounts while practicing confidentiality.
Appointment Setter2016 - 2017
DialAmerica Marketing
Omaha, NE
  • Deliver outstanding customer service.CNA CERTIFIED NURSES ASSISTANT ST. JOSEPH VILLA NURSING
  • Managed customer care and appointment setting.
Education
High School Diploma of null2016 - 2016
 
 
Ronald Cunningham
Customer Service Agent
Contact Info
Springfield, MO
(840) 555-3344
rcunningham@example.com
Skills
Communication
Product Information
Beverage Orders
Genuine Hospitality
Food Service
REP
Data Entry
Attentive Service
Consumer Inquiries
Consumer Relations Department
Employment History
Customer Service Agent2020 - Present
Teletech HoldingsSpringfield, MO
  • Answered inbound calls for Verizon Wireless current and potential customers.
  • Cancel and refund customer accounts.
  • Ranged from patient care and activities help to simple customer service.
Consumer Service Representative2019 - 2020
Teletech HoldingsSpringfield, MO
  • Maintained communication equipment by reporting malfunctions.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Answer calls assist customer with questions about health care, medicineSet doctors appointments
  • Accepted and processed deposits, payments, disburse funds, and cross-sells credit union services.
Food Runner2013 - 2019
Buffalo Wild WingsOrlando, FL
  • Greeted customers Answered phones for to-go orders
  • Take guests food and beverage orders utilizing suggestive selling techniques.
Education
High School Diploma of null2013 - 2013
 

What Should Be Included In A Customer Service Agent Resume

1

1. Add Contact Information To Your Customer Service Agent Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Agent Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Customer Service Agent Jobs You Might Like

Our resume builder tool will walk you through the process of creating a stand-out Customer Service Agent resume.

resume icon
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Agent Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Agent Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Customer Service Agent Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Service Agent
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
resume document image

Build A Professional Resume In Minutes

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want.

Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Customer Service Agent resume.

resume icon
4

4. List Your Customer Service Agent Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Service Agent
Circle K
  • Greeted and assisted customers in a positive, approachable manner.
  • Considered for promotion to Lead CSR after two months.
  • Learned everything I needed in a short a mount of time became lead csr when managers not on duty .
  • Started out as a regular CSR then later got promoted to Lead CSR.
  • Maintained a positive atmosphere in the store by providing excellent customer service.

Work History Example # 2
Customer Service Agent
Alorica
  • Managed quality communication, customer support and product representation for each client.
  • Adhered to and deliver customer communication in a scripted environment.
  • Handled heavy call volume of internal and external communication effectively and professionally.
  • Developed effective relationships with all call center departments through clear communication.
  • Acquired positive feedback from customers and supervisors.

Work History Example # 3
Customer Service Agent
Safeway
  • Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.
  • Ensured compliance with discrimination and communication policies in conjunction with Human Resources.
  • Demonstrated a leadership style to quickly advance from a checker position to customer service representative and back-up bookkeeper.
  • Assisted customers with on-line shopping when experiencing internet technical difficulties.
  • Created activity reports for internal and client purposes.

Work History Example # 4
Courtesy Clerk
Walmart
  • Developed effective relationships with all call center departments through clear communication.
  • Greeted guests professionally to Wal-Mart.
  • Shadowed Management and cross-trained in various positions.
  • Maintained general parking area Greeted customers upon arrival to Wal-Mart RESEARCH INVOLVEMENT
  • Worked at the deli dept.Prepared daily salads, sandwiches, cook, clean, and help customers.

Show More

Build a professional resume in minutes.

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. See 10+ resume templates and create your resume here.

5

5. Highlight Your Customer Service Agent Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service agent resume:

  1. Certified Pharmacy Technician (CPhT)
  2. OSHA Safety Certificate
  3. International Accredited Business Accountant (IABA)
  4. Certified Professional - Food Safety (CP-FS)
  5. Certified Information Technology Professional (CITP)
  6. Certified Planning Engineer (CPE)
  7. Certified Customer Service Specialist (CSS)
  8. Certified Insurance Service Representatives (CISR)
  9. Certified Network Computer Technician (CNCT)
  10. Certified Technical Professional (CTP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Ready To Start Your Customer Service Agent Resume?

Choose Your Current Work Experience To Start Creating Your Resume

Entry Level icon

Entry Level

Junior Level icon

Junior Level

Mid Level icon

Mid Level

Senior Level icon

Senior Level

Management icon

Management

Executive icon

Executive

Related Customer Service Agent Resume Templates

How useful was this page?

Click on a star to rate it!
Updated October 6, 2021