Research Summary. We analyzed 16,466 customer service agent resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Sykes Enterprises and Delta Air Lines. Here are the key facts about customer service agent resumes to help you get the job:

  • The average customer service agent resume is 313 words long
  • The average customer service agent resume is 0.7 pages long based on 450 words per page.
  • Check-in is the most common skill found on a customer service agent resume. It appears on 11.3% of resumes.
After learning about how to write a professional customer service agent resume, you can make sure your resume checks all the boxes with our resume builder.


Customer Service Agent Resume Example

Choose From 10+ Customizable Customer Service Agent Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume
Customer Service Agent Resume

What Should Be Included In A Customer Service Agent Resume


1. Add Contact Information To Your Customer Service Agent Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Agent Resume Contact Information Example #1

Dhruv Johnson | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Agent Resume Relevant Education Example #1

High School Diploma 2014 - 2016

Customer Service Agent Resume Relevant Education Example #2

High School Diploma 2014 - 2016


3. Next, Create A Customer Service Agent Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Agent Skills For Resume

  • Check-In Skills

    Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Quality Standards Skills

    Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

  • Customer Care Skills

    Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

  • FAA Skills

    FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Top Skills for a Customer Service Agent

  • Check-In, 11.3%
  • Reservations, 10.7%
  • Inbound Calls, 7.4%
  • Customer Satisfaction, 6.8%
  • Other Skills, 63.8%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Agent Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Customer Service Agent
  • Assisted customers in navigating the companies website, and placing orders online and troubleshooting any technical issues.
  • Trained in customer support and interpersonal communication to ensure a good customer experience.
  • Created clear lines of communication between tenants and house management.
  • Established and maintained external communications calendar, and managed scheduled assignments.
  • Diagnosed connectivity issues for telephones, cable and internet.
Work History Example # 2
Appointment Setter
InfoCision Management
  • Called current Cox communication internet customers to sell them new services.
  • Worked on campaigns for multiple clients such as cable companies, charitable fundraising, Telecommunications, and others as needed.
  • Recieved incomming calls from infomercials, sales, communication, made outbound calls for political donations.
  • Utilized telecommunications methods to arrange meeting between vacationing and leisure customers with Company Travel Agents.
  • Provided excellent communication in a professional and effective manner.
Work History Example # 3
Customer Contact Specialist
  • Assisted Comcast customer with phone, internet and cable issues.
  • Answered questions about billing and sold cable, internet, or telephone .
  • Coached call agents in proper procedures with calls.
  • Responded quickly and efficiently to emails sent directly to me from parents and scholars.
  • Excelled within a service-oriented company, demonstrating effective communication with the customers of AT&T.
Work History Example # 4
Call Center Associate
  • Developed and maintained a high degree of proficiency and knowledge of internal processes, technology, and communications industry trends.
  • Assisted Consumer and Small Business customers in budgeting and obtaining services for their telecommunication needs while meeting monthly sales objectives.
  • intalled, repaired, and spliced telephone lines installed repaired dsl uverse internet
  • Provided computer help desk support via telephone communications with end-users.
  • Solved problems through effective communication.

5. Highlight Your Customer Service Agent Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service agent resume:

  1. Certified Pharmacy Technician (CPhT)
  2. OSHA Safety Certificate
  3. International Accredited Business Accountant (IABA)
  4. Certified Professional - Food Safety (CP-FS)
  5. Certified Information Technology Professional (CITP)
  6. Certified Planning Engineer (CPE)
  7. Certified Customer Service Specialist (CSS)
  8. Certified Insurance Service Representatives (CISR)
  9. Certified Network Computer Technician (CNCT)
  10. Certified Technical Professional (CTP)


6. Finally, Add a Customer Service Agent Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Customer Service Agent Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
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