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Customer service agent salary
Average customer service agent salary
$14.23
Average Customer Service Agent Salary
The average salary for a customer service agent in the United States is approximately $29,598 per year or $14 per hour. Salaries can vary significantly based on location, experience, and the specific industry. For instance, customer service agents in states like Washington and California tend to earn higher wages due to a higher cost of living and demand for skilled workers.
Salaries by Experience Level
Entry-level positions may start at around $25,000, while experienced agents can earn upwards of $35,000 annually. Additionally, those in specialized roles or management positions often see higher compensation. Understanding these trends can help job seekers make informed decisions about their career paths and salary expectations.
Where Can You Earn More?
To maximize earning potential, consider positions in industries such as technology or finance, where customer service roles are critical. Exploring opportunities in urban areas may also yield higher salary options due to increased demand. Utilize platforms like Zippia to find job listings and salary estimates tailored to your qualifications.
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Where can a Customer Service Agent earn more?
Customer service agent salaries by experience level
Customer service agent salary estimates from across the web
Average customer service agent salary by state
The highest-paying states for customer service agents are Alaska, Hawaii, and Massachusetts. The lowest average customer service agent salary states are Alabama, Oklahoma, and Georgia.
- State view
- County view
Highest paying states for customer service agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Maine | $31,736 | $15.26 |
| 2 | Wisconsin | $30,592 | $14.71 |
| 3 | North Dakota | $29,573 | $14.22 |
| 4 | Minnesota | $32,570 | $15.66 |
| 5 | Alaska | $35,949 | $17.28 |
| 6 | Wyoming | $28,713 | $13.80 |
| 7 | Connecticut | $33,025 | $15.88 |
| 8 | New Hampshire | $31,513 | $15.15 |
| 9 | Massachusetts | $34,055 | $16.37 |
| 10 | Vermont | $31,393 | $15.09 |
| 11 | Delaware | $30,634 | $14.73 |
| 12 | New Jersey | $32,798 | $15.77 |
| 13 | Washington | $32,995 | $15.86 |
| 14 | Illinois | $29,792 | $14.32 |
| 15 | Arizona | $28,464 | $13.68 |
| 16 | Iowa | $27,743 | $13.34 |
| 17 | Michigan | $29,133 | $14.01 |
| 18 | Rhode Island | $30,216 | $14.53 |
| 19 | Hawaii | $34,707 | $16.69 |
| 20 | Ohio | $27,647 | $13.29 |
| 21 | Colorado | $30,012 | $14.43 |
| 22 | New York | $32,198 | $15.48 |
| 23 | Montana | $26,953 | $12.96 |
| 24 | California | $32,420 | $15.59 |
| 25 | Idaho | $26,838 | $12.90 |
| 26 | Kentucky | $26,175 | $12.58 |
| 27 | Indiana | $26,641 | $12.81 |
| 28 | Missouri | $27,344 | $13.15 |
| 29 | Oregon | $29,850 | $14.35 |
| 30 | South Dakota | $26,403 | $12.69 |
| 31 | District of Columbia | $31,969 | $15.37 |
| 32 | Utah | $27,039 | $13.00 |
| 33 | Nebraska | $26,513 | $12.75 |
| 34 | Texas | $26,964 | $12.96 |
| 35 | Nevada | $26,791 | $12.88 |
| 36 | Tennessee | $25,230 | $12.13 |
| 37 | West Virginia | $24,063 | $11.57 |
| 38 | Pennsylvania | $26,461 | $12.72 |
| 39 | Florida | $24,377 | $11.72 |
| 40 | Maryland | $29,055 | $13.97 |
| 41 | Alabama | $23,829 | $11.46 |
| 42 | Kansas | $24,278 | $11.67 |
| 43 | Oklahoma | $23,536 | $11.32 |
| 44 | Arkansas | $23,986 | $11.53 |
| 45 | North Carolina | $25,262 | $12.15 |
| 46 | South Carolina | $24,153 | $11.61 |
| 47 | Louisiana | $22,291 | $10.72 |
| 48 | Mississippi | $21,196 | $10.19 |
| 49 | Georgia | $23,518 | $11.31 |
| 50 | Virginia | $24,573 | $11.81 |
| 51 | New Mexico | $22,514 | $10.82 |
Highest paying cities for customer service agents
The highest-paying cities for customer service agents are Boston, MA, San Francisco, CA, and SeaTac, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $34,109 | $16.40 |
| 2 | San Francisco, CA | $33,509 | $16.11 |
| 3 | SeaTac, WA | $33,198 | $15.96 |
| 4 | Saint Paul, MN | $32,608 | $15.68 |
| 5 | New York, NY | $32,117 | $15.44 |
| 6 | Portland, ME | $31,782 | $15.28 |
| 7 | Medford, OR | $30,100 | $14.47 |
| 8 | Denver, CO | $30,038 | $14.44 |
| 9 | Chicago, IL | $29,860 | $14.36 |
| 10 | Phoenix, AZ | $28,546 | $13.72 |
| 11 | Des Moines, IA | $27,623 | $13.28 |
| 12 | Reno, NV | $27,490 | $13.22 |
| 13 | Kansas City, MO | $27,432 | $13.19 |
| 14 | Columbus, OH | $27,264 | $13.11 |
| 15 | San Antonio, TX | $27,045 | $13.00 |
| 16 | Salt Lake City, UT | $26,991 | $12.98 |
| 17 | Billings, MT | $26,750 | $12.86 |
| 18 | Omaha, NE | $26,569 | $12.77 |
| 19 | Indianapolis, IN | $26,534 | $12.76 |
| 20 | Pittsburgh, PA | $25,695 | $12.35 |
Customer Service Agents are the most in-demand in these five cities:
Customer service agent salary details
A customer service agent's salary ranges from $23,000 a year at the 10th percentile to $37,000 at the 90th percentile.
What is a customer service agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $37,000 | $3,083 | $18 |
| 75th Percentile | $33,000 | $2,750 | $16 |
| Average | $29,598 | $2,467 | $14 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying customer service agent jobs
The highest paying types of customer service agents are customer service expert, customer service professional, and customer service consultant.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Service Agent | $29,769 | $2,481 | $14.31 | 218,795 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
Top companies hiring customer service agents now:
Which companies pay customer service agents the most?
Customer service agent salaries at Uline and H.B. Fuller are the highest-paying according to our most recent salary estimates. In addition, the average customer service agent salary at companies like USAA and GEICO are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Uline | $38,924 | $18.71 |
| 2 | H.B. Fuller | $38,533 | $18.53 |
| 3 | USAA | $38,384 | $18.45 |
| 4 | GEICO | $37,968 | $18.25 |
| 5 | Mountain America Credit Union | $37,109 | $17.84 |
| 6 | Spectrum | $37,092 | $17.83 |
| 7 | CounterPath | $36,953 | $17.77 |
| 8 | Ecolab | $36,525 | $17.56 |
| 9 | Farmers Insurance | $36,334 | $17.47 |
| 10 | Ewing Irrigation & Landscape Supply | $36,248 | $17.43 |
| 11 | Lippert Components | $36,159 | $17.38 |
| 12 | United Service Technologies | $36,089 | $17.35 |
| 13 | CenterPoint Energy | $36,027 | $17.32 |
| 14 | ConocoPhillips | $35,870 | $17.25 |
| 15 | UniFirst | $35,165 | $16.91 |
| 16 | Cognizant | $35,149 | $16.90 |
| 17 | Medline | $34,952 | $16.80 |
| 18 | UPS | $34,930 | $16.79 |
| 19 | Chewy | $34,891 | $16.77 |
| 20 | Solcius | $34,799 | $16.73 |
Wage gap by gender, race and education
Customer service agent salary trends
The average customer service agent salary has risen by $4,312 over the last ten years. In 2014, the average customer service agent earned $25,286 annually, but today, they earn $29,598 a year. That works out to a 11% change in pay for customer service agents over the last decade.
Compare customer service agent salaries for cities or states with the national average over time.
Average customer service agent salary over time
Compare customer service agent salaries for individual cities or states with the national average.
Customer service agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $29,600 | $14.23 | +3.1% |
| 2024 | $28,700 | $13.78 | +2.8% |
| 2023 | $27,900 | $13.40 | +2.5% |
| 2022 | $27,200 | $13.06 | +1.8% |
| 2021 | $26,700 | $12.83 | +1.8% |
Recently added customer service agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| L.L.Bean | Customer Service Home Agent-Temporary Positions | Bangor, ME | 06/30/2025 | $33,392 |
| Aaregional | Customer Service Gate Agent | Burlington, VT | 06/30/2025 | $37,566 |
| Aaregional | Customer Service Agent, Cross Functional | Greenville, NC | 06/30/2025 | $29,218 |
| Aaregional | Customer Service Gate Agent | Sarasota, FL | 06/30/2025 | $31,827 |
| Aaregional | Customer Service Gate Agent | Syracuse, NY | 06/30/2025 | $32,349 |
| Lifevantage Corporation | Customer Service Agent | Lehi, UT | 06/29/2025 | $35,479 |
| Alorica | On-Site Customer Service Agent | Bluefield, WV | 06/29/2025 | $35,479 |
| Penn Emblem | Customer Service Agent-Sportsbook/Casino-Hybrid | Cherry Hill, NJ | 06/29/2025 | $37,566 |
| Southwest Care | Customer Service Agent-HNL | Urban Honolulu, HI | 06/29/2025 | $40,968 |
| Get It-Hospitality | Customer Service Agents-Remote | WFH | Raleigh, NC | 06/29/2025 | $20,870 |
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