Updated August 18, 2021
Average Customer Service Agent Salary
$12.95 hourly
$26,000 yearly

Entry level Salary
$21,000 yearly
10 %
90 %
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PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$33,000$2,750$16
75th Percentile$30,000$2,500$14
25th Percentile$24,000$2,000$12
10th Percentile$21,000$1,750$10

Average Customer Service Agent Salary By State

The darker areas on the map show where customer service agents earn the highest salaries across all 50 states.

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Average Salary:

Customer Service Agent average salary by State

StateAvg. salaryHourly rateJob Count
District of Columbia$37,484$18.02306
New Hampshire$28,208$13.56785
New Jersey$32,682$15.712,828
New Mexico$24,986$12.01931
New York$28,793$13.844,408
North Carolina$24,111$11.593,895
North Dakota$29,335$14.10543
Rhode Island$29,752$14.30477
South Carolina$22,615$10.872,080
South Dakota$26,120$12.56531
West Virginia$21,135$10.16942

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Highest Paying Cities For Customer Service Agent

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CityAvg. salaryHourly rate
San Francisco, CA$33,455$16.08
Boston, MA$33,085$15.91
SeaTac, WA$30,628$14.72
Saint Paul, MN$30,211$14.52
Denver, CO$29,158$14.02
Rochester, NY$28,980$13.93

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How much does a Customer Service Agent make?

  • The average Customer Service Agent makes $26,933 in the United States.
  • The average hourly pay for a Customer Service Agent is $12.95.
  • The average entry-level Customer Service Agent salary is $21,000.
  • Highest paying states for Customer Service Agent are Alaska ($43,906), Hawaii ($40,099), Massachusetts ($43,906) and New Jersey ($43,906).
  • Highest paying cities for Customer Service Agent are San Francisco, CA ($33,455), Boston, MA, SeaTac, WA, Saint Paul, MN and Denver, CO.
  • Customer Service Agents on the lower end of that spectrum, the bottom 10% to be exact, make roughly $21,000 a year, while the top 10% makes $33,000.
  • The best-paid 25% made $30,000 that year, while the lowest-paid 25$ made $24,000
  • Industries with the highest Customer Service Agent salaries are Finance, Professional and Retail.

Average Customer Service Agent Salary Over Time

Compare salaries for individual cities or states with the national average.

    YearAvg. salaryHourly rate% Change

    How Much Do Customer Service Agents Make In Different Industries?

    Customer Service Agent salaries can vary on many factors, including what industry a job is in. In fact, jobs with Finance, Professional, and Retail companies tend to be the highest paying. Furthermore, a Customer Service Agent can make a yearly salary of $28,897 while working for Finance companies. All the while, other Customer Service Agents are making $28,317 at Professional companies and $27,498 at Retail companies. One industry Customer Service Agents may want to avoid is the Technology industry as it offers the lowest average salary at $25,679.
    RankIndustryAverage Customer Service Agent SalaryCustomer Service Agent Salary Range

    High Paying Customer Service Agent Jobs

    Average JOB Salary by Field

    Customer Care Representative

    Avg. salary: $30,595

    A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
    295,782 Customer Care Representative Jobs
    Customer Care Advocate

    Avg. salary: $31,497

    A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
    342,776 Customer Care Advocate Jobs
    Customer Representative

    Avg. salary: $29,307

    A customer service representative is a professional person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
    305,644 Customer Representative Jobs
    Service Agent

    Avg. salary: $25,166

    A service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
    320,904 Service Agent Jobs
    Customer Service Professional

    Avg. salary: $30,772

    A customer service professional is responsible for providing the highest customer service by responding to the customers' inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers' needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers' information on various software tools to maximize productivity and efficiency.
    335,224 Customer Service Professional Jobs
    Customer Service Representative

    Avg. salary: $29,624

    Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
    304,799 Customer Service Representative Jobs
    Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
    Customer Care Representative$30,596$2,550$14.71295,782
    Customer Care Advocate$31,498$2,625$15.14342,776
    Customer Representative$29,308$2,442$14.09305,644
    Service Agent$25,166$2,097$12.10320,904
    Customer Service Professional$30,772$2,564$14.79335,224
    Customer Service Representative$29,624$2,469$14.24304,799
    Job Openings

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    Customer Service Agent Salaries By Years Of Experience

    The salary for a Customer Service Agent can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Customer Service Agents The Most?

    To earn a high income as a Customer Service Agent, working for Progressive or American International Group might be your best bet, as they are the highest paying companies in this field. In addition, companies like 1st Source and BHA Group report highly competitive wages for Customer Service Agents.

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    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Customer Service Agent Salaries

    CompanyJobLocationDate AddedSalary
    CRHCustomer Service RepresentativeDenver, CO12/31/2021$37,566
    Rotech HealthcareMedical Equipment Customer Service RepresentativeMenomonee Falls, WI12/31/2021$29,218
    Quorum InternationalCustomer Success SpecialistWashington, DC12/31/2021$52,500
    AllegiantCustomer Service/Ground Operations AgentGrand Junction, CO12/31/2021$31,305
    at & TBusiness Customer Service & Sales RepresentativeGreensboro, NC12/31/2021$30,282
    Asante Health SystemCustomer Service Representative (Guest Services)Medford, OR12/31/2021$30,679
    PennymacCustomer Service REP IMoorpark, CA12/31/2021$41,740
    Two Men and a TruckCustomer Service RepresentativeRaleigh, NC12/31/2021$34,000
    Two Men and a TruckCustomer Service RepresentativePittsburgh, PA12/31/2021$37,566
    Piedmont AirlinesAirline Customer Service Agent, Cross TrainedNewport News, VA12/31/2021$25,566

    Average Customer Service Agent Salary by Demographic

    Customer Service Agent Gender Pay Gap

    Male Income
    Female Income
    Median Customer Service Agent Income by Race
    Asian Customer Service Agents have the highest average salary compared to other ethnicities. Black or African American Customer Service Agents have the lowest average salary at $26,022.
    Black or African American
    Hispanic or Latino
    Black or African American$26,022
    Hispanic or Latino$26,156
    Average Customer Service Agent Salary by Education Level
    Customer Service Agents with a Masters degree earn more than those without, at $29,829 annually. With a Bachelors degree, Customer Service Agents earn a median annual income of $28,875 compared to $26,512 for Customer Service Agents with an Associate degree.
    High School Diploma or Less
    Some College/ Associate Degree
    Bachelor's Degree
    Master's Degree
    High School Diploma or Less$25,976
    Some College/ Associate Degree$26,512
    Bachelor's Degree$28,875
    Master's Degree$29,829

    Customer Service Agent Salaries FAQs

    How much does a customer agent make?

    A customer agent makes $31,097 a year ($14.95 an hour). However, what a customer agent can make varies; it can range anywhere from as low as $28,000 a year to as high as $48,000 a year. Factors such as the number of years of experience and location impact how much a customer agent can make.

    Number of years of experience and average salary for a customer agent:

    • An entry-level customer agent with less than one year of experience averages $12.78 an hour

    • An early career customer agent with 1-4 years of experience averages $14.00 an hour

    • A mid-career customer agent with 5-9 years of experience averages $14.74

    • An experienced Customer Service Agent with 10-19 years of experience averages $15.59

    • A late-career customer agent (20 years and higher) averages $18 an hour.

    Top 5 paying states for customer service agents.

    • Indiana averages $39,373 a year

    • Michigan averages $39,314 a year

    • Illinois averages $39,080 a year

    • Minnosota averages $38,074 a year

    • Missouri averages $37,645 a year

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