Customer Service Agent Salary
Updated April 6, 2023
Customer Service Agent Salary Estimate
$14.23hourly
$29,598 yearly
Entry level Salary
$23,000 yearlyHow much does a Customer Service Agent make?
The average salary for a customer service agent in the United States is $29,598. Customer service agent salaries typically range between $23,000 and $37,000 a year. The average hourly rate for customer service agents is $14.23 per hour.
Location, education, and experience impacts how much a customer service agent can expect to make. Customer service agents make the most in Alaska, Hawaii, Massachusetts, Connecticut, and Washington.
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The average salary for a customer service agent is $29,598 in the US. -
The average customer service agent salary ranges between $23,000 and $37,000 in the US. -
Hourly rates for customer service agents in the US typically range between $11 and $17 an hour. -
The average customer service agent salary is $35,949 in Alaska, $34,707 in Hawaii, and $34,055 in Massachusetts. These are the three highest-paying states for customer service agents in the US. -
Uline has the highest average salary for customer service agents. -
Technology is the highest-paying industry for customer service agents in the US.
Highest Paying States For Customer Service Agents
- State View
- County View
Average Salary:
Customer Service Agent average salary by State
| Rank | State | Avg. Salary | Hourly Rate | Job Count |
|---|---|---|---|---|
| 1 | Maine | $31,736 | $15.26 | 1,048 |
| 2 | Wisconsin | $30,592 | $14.71 | 3,135 |
| 3 | North Dakota | $29,573 | $14.22 | 543 |
| 4 | Minnesota | $32,570 | $15.66 | 2,985 |
| 5 | Alaska | $35,949 | $17.28 | 246 |
| 6 | Wyoming | $28,713 | $13.80 | 426 |
| 7 | Connecticut | $33,025 | $15.88 | 1,451 |
| 8 | New Hampshire | $31,513 | $15.15 | 785 |
| 9 | Massachusetts | $34,055 | $16.37 | 3,271 |
| 10 | Vermont | $31,393 | $15.09 | 356 |
| 11 | Delaware | $30,634 | $14.73 | 617 |
| 12 | New Jersey | $32,798 | $15.77 | 2,828 |
| 13 | Washington | $32,995 | $15.86 | 2,446 |
| 14 | Illinois | $29,792 | $14.32 | 6,275 |
| 15 | Arizona | $28,464 | $13.68 | 3,777 |
| 16 | Iowa | $27,743 | $13.34 | 2,245 |
| 17 | Michigan | $29,133 | $14.01 | 3,718 |
| 18 | Rhode Island | $30,216 | $14.53 | 477 |
| 19 | Hawaii | $34,707 | $16.69 | 321 |
| 20 | Ohio | $27,647 | $13.29 | 5,165 |
| 21 | Colorado | $30,012 | $14.43 | 2,803 |
| 22 | New York | $32,198 | $15.48 | 4,408 |
| 23 | Montana | $26,953 | $12.96 | 716 |
| 24 | California | $32,420 | $15.59 | 10,439 |
| 25 | Idaho | $26,838 | $12.90 | 899 |
| 26 | Kentucky | $26,175 | $12.58 | 1,979 |
| 27 | Indiana | $26,641 | $12.81 | 3,407 |
| 28 | Missouri | $27,344 | $13.15 | 2,910 |
| 29 | Oregon | $29,850 | $14.35 | 1,460 |
| 30 | South Dakota | $26,403 | $12.69 | 531 |
| 31 | District of Columbia | $31,969 | $15.37 | 306 |
| 32 | Utah | $27,039 | $13.00 | 1,449 |
| 33 | Nebraska | $26,513 | $12.75 | 1,099 |
| 34 | Texas | $26,964 | $12.96 | 9,520 |
| 35 | Nevada | $26,791 | $12.88 | 929 |
| 36 | Tennessee | $25,230 | $12.13 | 2,827 |
| 37 | West Virginia | $24,063 | $11.57 | 942 |
| 38 | Pennsylvania | $26,461 | $12.72 | 4,956 |
| 39 | Florida | $24,377 | $11.72 | 9,068 |
| 40 | Maryland | $29,055 | $13.97 | 2,142 |
| 41 | Alabama | $23,829 | $11.46 | 2,339 |
| 42 | Kansas | $24,278 | $11.67 | 1,551 |
| 43 | Oklahoma | $23,536 | $11.32 | 1,552 |
| 44 | Arkansas | $23,986 | $11.53 | 1,222 |
| 45 | North Carolina | $25,262 | $12.15 | 3,895 |
| 46 | South Carolina | $24,153 | $11.61 | 2,080 |
| 47 | Louisiana | $22,291 | $10.72 | 1,812 |
| 48 | Mississippi | $21,196 | $10.19 | 1,276 |
| 49 | Georgia | $23,518 | $11.31 | 4,769 |
| 50 | Virginia | $24,573 | $11.81 | 3,646 |
| 51 | New Mexico | $22,514 | $10.82 | 931 |
Highest Paying Cities For Customer Service Agents
| Rank | City | Avg. Salary | Hourly Rate | Job Count |
|---|---|---|---|---|
| 1 | Boston, MA | $34,109 | $16.40 | 1 |
| 2 | San Francisco, CA | $33,509 | $16.11 | 8 |
| 3 | SeaTac, WA | $33,198 | $15.96 | 3 |
| 4 | Saint Paul, MN | $32,608 | $15.68 | 1 |
| 5 | New York, NY | $32,117 | $15.44 | 4 |
| 6 | Portland, ME | $31,782 | $15.28 | 2 |
| 7 | Medford, OR | $30,100 | $14.47 | 2 |
| 8 | Denver, CO | $30,038 | $14.44 | 6 |
| 9 | Chicago, IL | $29,860 | $14.36 | 9 |
| 10 | Phoenix, AZ | $28,546 | $13.72 | 11 |
| 11 | Des Moines, IA | $27,623 | $13.28 | 5 |
| 12 | Reno, NV | $27,490 | $13.22 | 5 |
| 13 | Kansas City, MO | $27,432 | $13.19 | 4 |
| 14 | Columbus, OH | $27,264 | $13.11 | 8 |
| 15 | San Antonio, TX | $27,045 | $13.00 | 18 |
Here Are The Five Most In Demand Cities Right Now:
Customer Service Agent Salary by Years of Experience
Customer Service Agents Salary Details
What is a Customer Service Agent's Salary?
| Percentile | Annual Salary | Monthly Salary | Hourly Rate |
|---|---|---|---|
| 90th Percentile | $37,000 | $3,083 | $18 |
| 75th Percentile | $33,000 | $2,750 | $16 |
| Average | $29,598 | $2,467 | $14 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest Paying Types of Customer Service Agents
| Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Service Agent | $29,769 | $2,481 | $14.31 | 218,795 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
Here are the five companies hiring the most now:
Which Companies Pay Customer Service Agents The Most?
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Uline | $38,924 | $18.71 | 25 |
| 2 | H.B. Fuller | $38,533 | $18.53 | 2 |
| 3 | USAA | $38,384 | $18.45 | 13 |
| 4 | GEICO | $37,968 | $18.25 | 10 |
| 5 | Mountain America Credit Union | $37,109 | $17.84 | 5 |
| 6 | Spectrum | $37,092 | $17.83 | 64 |
| 7 | CounterPath | $36,953 | $17.77 | |
| 8 | Ecolab | $36,525 | $17.56 | 24 |
| 9 | Farmers Insurance | $36,334 | $17.47 | 115 |
| 10 | Ewing Irrigation & Landscape Supply | $36,248 | $17.43 | 41 |
| 11 | Lippert Components | $36,159 | $17.38 | 6 |
| 12 | United Service Technologies | $36,089 | $17.35 | 5 |
| 13 | CenterPoint Energy | $36,027 | $17.32 | 5 |
| 14 | ConocoPhillips | $35,870 | $17.25 | 1 |
| 15 | UniFirst | $35,165 | $16.91 | 95 |
| 16 | Cognizant | $35,149 | $16.90 | 7 |
| 17 | Medline | $34,952 | $16.80 | 1 |
| 18 | UPS | $34,930 | $16.79 | 15 |
| 19 | Chewy | $34,891 | $16.77 | 9 |
| 20 | Solcius | $34,799 | $16.73 |
Customer Service Agent Pay Trends
Average Customer Service Agent Salary Over Time
Compare salaries for individual cities or states with the national average.
Customer Service Agent Salary By Year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2023 | $29,600 | $14.23 | +3.1% |
| 2022 | $28,700 | $13.78 | +2.8% |
| 2021 | $27,900 | $13.40 | +2.5% |
| 2020 | $27,200 | $13.06 | +1.8% |
| 2019 | $26,700 | $12.83 | +1.8% |
Recently Added Customer Service Agent Salaries
| Company | Job | Location | Date Added | Salary |
|---|---|---|---|---|
| Bond Consultants Group | Customer Service Agent | Hanover Park, IL | 05/03/2023 | $37,566 |
| State of Minnesota | Irp/Ifta Customer Service Agent-Customer Services Specialist Intermediate | Saint Paul, MN | 05/02/2023 | $38,732 |
| GTN LLC | In-Office Customer Service Agent | Orlando, FL | 05/02/2023 | $25,044 |
| Envoy Air Inc. | Airport Agent-Customer Service | Grand Rapids, MI | 05/02/2023 | $32,662 |
| Five Star Call Centers | Customer Service M-F (Music Lovers) | Sioux Falls, SD | 05/02/2023 | $29,218 |
| Applewood Plumbing, Heating & Electric | Customer Service | Denver, CO | 05/02/2023 | $37,566 |
| Unifi | Customer Service Agent-MSP | Minneapolis, MN | 05/01/2023 | $31,702 |
| Unifi | Airport Customer Service Agent LIH | Lihue, HI | 05/01/2023 | $37,566 |
| Geico | Customer Service Agents-Geico | Tucson, AZ | 05/01/2023 | $37,290 |
| Geico | Customer Service/Insurance | Fine, NY | 05/01/2023 | $38,000 |
Customer Service Agent Salaries FAQs
What State Pays Customer Service Agents The Most?
Alaska pays Customer Service Agents the most in the United States, with an average salary of $35,949 per year, or $17.28 per hour.
How Do I Know If I'm Being Paid Fairly As A Customer Service Agent?
You know if you are being paid fairly as a Customer Service Agent if your pay is close to the average pay for the state you live in. For example, if you live in Hawaii you should be paid close to $34,707 per year.
What Is A Good Starting Salary For A Customer Service Agent?
A good starting salary for a customer service agent is $21,000 in the United States. That puts you in the 10th percentile of annual income for a customer service agent in the U.S., which is about what you would expect if you were new to the field. The average salary for customer service agents is $27,662, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a customer service agent can vary by state.
How Much Does A Customer Agent Make?
A customer agent makes $31,097 a year ($14.95 an hour). However, what a customer agent can make varies; it can range anywhere from as low as $28,000 a year to as high as $48,000 a year. Factors such as the number of years of experience and location impact how much a customer agent can make.
Have more questions? See all answers to common office and administrative questions.
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