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Customer Service Agent skills for your resume and career

Updated January 8, 2025
5 min read
Customer Service Agent Example Skills
Below we've compiled a list of the most critical customer service agent skills. We ranked the top skills for customer service agents based on the percentage of resumes they appeared on. For example, 11.3% of customer service agent resumes contained check-in as a skill. Continue reading to find out what skills a customer service agent needs to be successful in the workplace.

15 customer service agent skills for your resume and career

1. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how customer service agents use check-in:
  • Skilled in handling complex ticketing and check-in transactions while communicating detailed information to direct passengers quickly to their destinations.
  • Provided professional and courteous customer service to incoming military officers by explaining the proper check-in and check-out procedures.

2. Reservations

Here's how customer service agents use reservations:
  • Booked International reservations on a segment by segment basis for highly individualized travel plans, pricing these reservations manually.
  • Completed check in for passenger reservations and provided excellent customer service for special circumstances.

3. Inbound Calls

Here's how customer service agents use inbound calls:
  • Received inbound calls for potential renters requesting information for apartment homes.
  • Fielded inbound calls from customers requiring information on Medicare options.

4. Customer Satisfaction

Here's how customer service agents use customer satisfaction:
  • Ensured customer satisfaction and loyalty through monitoring customer experience, updating customers regularly, and asking for suggestions on service improvements.
  • Resolved difficult customer situations with effective solutions while delivering friendly customer service and ensured the maximum level of customer satisfaction.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service agents use customer service:
  • Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
  • Trained new employees for basic inbound/ outbound collection calls while displaying excellent customer service and recorded documentation of conversations.

6. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how customer service agents use quality standards:
  • Provided excellent customer service in a fast-paced and high tension environment in all customers contact situations according to company quality standards.
  • Used the automated and training tools provided to deliver exceptional customer service to meet department productivity and quality standards.

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7. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer service agents use troubleshoot:
  • Helped troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
  • Discussed cellular equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service agents use outbound calls:
  • Processed inbound and outbound calls related to phone verification for Verizon, providing complex customer support for businesses and individuals.
  • Performed outbound calls to customers to correct outdated account contact information.

9. Customer Loyalty

Here's how customer service agents use customer loyalty:
  • Provided assistance to various customers under pressure, while maintaining effective communication and maintaining customer loyalty.
  • Maintain and encourage customer loyalty buy acknowledging HVC status and recognizing repeat customers.

10. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service agents use customer care:
  • Develop several implemented customer care policies and procedures to assure that quality customer care was provided to all customers.
  • Provided exceptional customer care when assisting customers with purchase questions and while processing returns.

11. Credit Card Payments

Here's how customer service agents use credit card payments:
  • Resolve all customer billing inquiries regarding credit card payments, monthly statements and coordinate payment arrangements if necessary.
  • Processed credit/debit card payments for new/renewed services.

12. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how customer service agents use faa:
  • Briefed passengers according to company and FAA requirements in reference to immigration and passport laws and requirements on international trips.
  • Fulfilled timely inbound/outbound flight operations within company standards and legal regulations pertaining to FAA and US Customs policies.

13. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how customer service agents use tsa:
  • Directed customers to designated locations and assisting TSA.
  • Comply with TSA security requirements for cargo security.

14. Customer Complaints

Here's how customer service agents use customer complaints:
  • Investigate and answer customer inquiries about vehicle operation, resolve customer complaints/concerns through active listening, empathy, and professionalism.
  • Resolved customer complaints by investigating problems, creating solution, preparing re- ports, providing management with feedback and recommendations.

15. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer service agents use windows:
  • Performed maintenance and infection removals on various Mac and Windows operating systems.
  • Assist customers with billing related questions utilizing an array of windows based programs, email as well as phone support.
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List of customer service agent skills to add to your resume

Customer Service Agent Skills

The most important skills for a customer service agent resume and required skills for a customer service agent to have include:

  • Check-In
  • Reservations
  • Inbound Calls
  • Customer Satisfaction
  • Customer Service
  • Quality Standards
  • Troubleshoot
  • Outbound Calls
  • Customer Loyalty
  • Customer Care
  • Credit Card Payments
  • FAA
  • TSA
  • Customer Complaints
  • Windows
  • Computer System
  • Customer Inquiries
  • Baggage Service
  • Quality Customer Service
  • Customer Issues
  • Customer Support
  • Customer Accounts
  • Product Knowledge
  • Telephone Calls
  • Customer Orders
  • PowerPoint
  • Billing Issues
  • Process Payments
  • International Flights
  • Billing Inquiries
  • Payment Arrangements
  • Ticket Counter
  • Medicare
  • Customer Feedback
  • Customer Interaction
  • Ticket Sales
  • Safety Procedures
  • Seat Assignments
  • Call Handling
  • Customer Problems
  • Technical Issues
  • Problem Resolution
  • Chat Support
  • Belt Loaders
  • Irregular Operations
  • Telephone Inquiries
  • Customer Grievances
  • Upselling
  • Customer Calls
  • Service Problems

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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