Top Customer Service Agent Skills

Below we've compiled a list of the most important skills for a Customer Service Agent. We ranked the top skills based on the percentage of Customer Service Agent resumes they appeared on. For example, 14.4% of Customer Service Agent resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Agent actually needs in order to be successful in the workplace.

The six most common skills found on Customer Service Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Service Agent jobs:
  • Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
  • Trained new employees for basic inbound/ outbound collection calls while displaying excellent customer service and recorded documentation of conversations.
  • Inventoried luggage, compared to passenger list, ensuring safety and professionalism while displaying excellent customer service.
  • Provided quality customer service, which included ensuring that procedures were followed and accounts were documented properly.
  • Provided pleasant customer experience through superior customer service methods, problem solved and real-time issue resolution.
  • Provided customer service to Citibank automatic teller and online baking users and credit card customers.
  • Utilized complex internet and software platforms while maintaining a high level of professionalism and customer service
  • Documented all calls appropriately and exceeded minimum performance standards established for the Customer Service Agent.
  • Maintain positive working relationships with internal and external customers by providing superior customer service.
  • Trained customer service team to coordinate and process access requests following newly documented procedures.
  • Provided customer service to patients, supported clinicians and caregivers by enhancing patient experiences.
  • Promoted to Customer Service Supervisor position for providing excellent customer service to phone customers.
  • Provided internal and external customer service and sales support electronically and via phone.
  • Provided telephonic customer service and support to potential clients and established account holders.
  • Provided exceptional customer service and maintained safe environment for both colleagues and passengers.
  • Delivered professional customer service and responsible for increasing the level of customer satisfaction.
  • Maintain quality control/satisfaction standards and consistently seeking new ways to improve customer service.
  • Received incoming calls and providing exceptional customer service from new and existing customers.
  • Attended several seminars and classes to improve customer service relations within the organization.
  • Evaluated and resolved field customer service problems while maintaining customer loyalty and endorsements.

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Service Agent jobs:
  • Received and processed escalated incoming phone calls on the executive support line for a major satellite television provider.
  • Answered customer phone calls resolving issues/complaints.
  • Answered phone calls, processed orders, and received credit/debit or electronic check payments for products or services advertised on television.
  • Assist customers in obtaining new loans with our company, while multitasking in filing, collecting loan debt by phone calls.
  • Answer phone calls to assist customers concerning their AAA New Jersey and Pennsylvania automobile, homeowners and umbrella Insurance policies.
  • Job Duties: Answer phone calls, checking in passengers, assist with completion of immigration forms, administrative duties.
  • Answer phone calls for Owens Corning, which manufacture insulation and roofing products for homes as well as commercial products.
  • Take phone calls, explain and set up home warranties, send quotes, set up payment and renewal methods.
  • Worked independently at home handling inbound phone calls from customers throughout the United States and Canada via VPN and VoIP.
  • Answer phone calls, Order merchandise, Refund transactions, Weekly meetings to discuss progress with team, Check inventory
  • Directed phone calls for customers who needed towing services, updated new changes or new policies for customers file.
  • Managed inbound phone calls from customers by answering general account inquires, account investigations and move in/move out orders.
  • Answer phone calls and assist customers on helping them with their orders, talking in a calm and happy manner
  • Receive phone calls from the customers of our companies' client and provide professional care and support to them.
  • Answered inbound phone calls, activated credit cards, processed balance transfers and began dispute process for unrecognized charges.
  • Answer, screen and forward any incoming phone calls while providing basic information when needed, answering or referring inquiries
  • Answered phone calls and booked reservations for customers, coached new agents when they came on the floor.
  • Offered other AT&T products and services during all phone calls, to help increase sales numbers.
  • Maintained confidentiality on all information discussed in phone calls/ emails between Providers and Members as well as staff.
  • Provide exceptional service on all phone calls received and returned regarding current car loans in call center.

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3. Customer Baggage

high Demand
Here's how Customer Baggage is used in Customer Service Agent jobs:
  • Dispatched drivers for delivery of customer baggage.
  • Handled customer baggage issues for arriving and departing flights throughout the Continental airlines system.
  • Administered courteous, prompt, accurate and careful handling of customer baggage and airfreight.
  • Assisted customers as they prepared for flight **Responsible for routing and tracking customer baggage
  • Prepared records in connection with the safeguard of customer baggage and air-mail handling.
  • Issue customer baggage s tags and validate information with issued boarding passes.
  • Transferred customer baggage and cargo from aircraft to aircraft and/or passenger terminal.
  • Handle customer baggage claims directly and by phone or computer tracking.
  • Managed the loading and unloading of customer baggage from the aircraft.
  • Practiced careful handling of customer baggage on the airfreight.
  • Assisted checking in customer baggage or locating lost luggage.
  • Handle customer baggage to and from Airlines
  • full time) Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight, and COMAT.

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4. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Service Agent jobs:
  • Handled cash/check/credit card transactions and reconciled monetary receipts/reports daily.
  • Processed various credit card transactions including applications for financing.
  • Notated accounts and facilitated credit card transactions.
  • Completed Credit Card transactions when necessary.
  • Will also count the register, safe and did proper closing for credit card transactions at the end of each day.
  • Handled all cash and credit card transactions in the purchase/refunds of tickets; resolve Customer situations by providing Positively Outrageous Service.
  • Check out customers, performing cash, check, and credit card transactions on daily basis with 100% accuracy.
  • Cash and credit card transactions including payments for reservation, extra luggage fees, extra seats, and upgrades.
  • Handled minimum of $10,000.00 cash daily as well as credit card transactions, authorizations and refund claims.
  • Place order, track packages, processed payment via debit and credit card transactions done via web payments.
  • Reviewed shift reports, credit card transactions and monitored cash handling along with provided training for cashiers.
  • Perform closing flight duties including reconciling cash and credit card transactions and general station close down procedures.
  • Researched, analyzed and coordinated resolution of complex billing and payment issues for credit card transactions.
  • Handled cash, check and credit card transactions to balance till to sales report each shift.
  • Answered incoming customer calls and resolved issues as well as handled cash and credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with astonishing accuracy.
  • Balanced all daily ticketing sales credit card transactions, practicing loss and prevention procedures.
  • Process cash and credit card transactions related to the purchase and refunds of tickets.
  • Processed payments via secure payment site with credit card transactions for payment of travel.
  • Provide excellent customer service, perform credit card transactions, and answer phones.

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5. Technical Support

high Demand
Here's how Technical Support is used in Customer Service Agent jobs:
  • Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty
  • Identify and assist customers with technical support, ensuring their financial obligations and providing excellent customer service.
  • Assisted customers with placing new orders and provided technical support to customers during and after instrument installation.
  • Provided technical support for customers and resolved issues related to connectivity, product function or inventory.
  • Assisted customers with information and technical support over the phone regarding electronic devices they purchased.
  • Performed technical support tasks including virus removal, system setups and application installations.
  • Received transactions from users regarding customer service or technical support related needs.
  • Received incoming calls providing bus schedule information, Resolving problems with technical support
  • Helped maintain office computer equipment and provided technical support for IT-related issues.
  • Provided technical support and followed-up to customer inquiries not immediately resolved.
  • Selected for additional training in partner accounts and advanced technical support.
  • Performed transactions regarding customer service or technical support related needs.
  • Provided excellent service to customers needing online technical support.
  • Utilized computer programs to implement technical support for customers.
  • Provided minor technical support resolutions for customers when needed.
  • Provide technical support for diabetic medical equipment diagnostics.
  • Provided warranty information and technical support as needed.
  • Provided technical support to customers regarding equipment.
  • Provided customer service and computer technical support
  • Provided technical support to current customers.

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6. Data Entry

high Demand
Here's how Data Entry is used in Customer Service Agent jobs:
  • Handled extensive data entry regarding all call communications to provide leadership with key information necessary for making sound business decisions.
  • Provided customers with information to address inquiries while documenting fast and accurately through data entry important and keynote information.
  • Performed data entry documenting personal information while providing top quality professional courteous customer service in a call center setting
  • Promoted to the Documentation Team which required Data Entry of their uploaded documents for verification and application approvals.
  • Perform a variety of administrative tasks including data entry and analysis, gathering patient materials.
  • Completed all data entry with expected level of accuracy utilizing word processing business software.
  • Provided extensive data gathering and data entry for billing analysis of major accounts.
  • Managed data entry of customer's accounts of information regarding negotiation of credits.
  • Categorized and coded complaints for data entry purposes and to monitor resolution.
  • Performed data entry and maintained all paperwork pertinent to customer service inquiries.
  • Screened and directed incoming customer calls; Data entry and updated customers records
  • Prepared billing documentation and data entry responsibilities and a customer service environment.
  • Maintained performance targets and pertinent paperwork and records via data entry operations
  • Performed data entry and managed computerized passenger information and reservations.
  • Performed data entry using various Microsoft and industry-specific applications.
  • Maintained above average data entry speed and accuracy
  • Provided excellent data entry and communication skills.
  • Gained valuable data entry and complaint resolution experience
  • Performed data entry while servicing customers.
  • Performed data entry and updated company records

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7. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Service Agent jobs:
  • Reconciled closed customer accounts and collected unpaid debts, Communicated with vendors regarding order availability, future inventory and special orders.
  • Maintained accurate and complete information on customer accounts while servicing each individual customer's needs.
  • Managed new customer accounts and transactions utilizing in house computer terminals to manage accounts.
  • Maintained comprehensive, accurate and easily understood account documentation of all customer accounts.
  • Analyzed customer accounts and adjusted billing by re-rating and pro-rating when necessary.
  • Handled troubleshooting of a variety of issues and updated customer accounts accurately.
  • Retained customer accounts by identifying reasons for disconnect requests and overcame objections.
  • Worked directly with representatives of various customer accounts through product presentation.
  • Researched customer accounts thoroughly to identify and guarantee the accurate decision.
  • Managed customer accounts and followed up on customer interactions as needed.
  • Serviced and maintained customer accounts for a custom light fixture manufacturer.
  • Handled confidential information, efficiently notated customer accounts using company software.
  • Research customer accounts and provide recommendations to satisfy customer financial needs
  • Maintain up-to-date customer accounts regarding payments and/or modifications in stay.
  • Managed multiple customer accounts along with Life/Home/ Auto policy sales.
  • Recorded details to customer accounts and updated any changes necessary.
  • Handled confidential customer accounts in a call center environment.
  • Monitor customer accounts to ensure accuracy and payment collection.
  • Maintained customer accounts info, updated Scheduled payment withdraws.
  • Provided analysis of customer accounts to upper management.

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8. Check-In

high Demand
Here's how Check-In is used in Customer Service Agent jobs:
  • Skilled in handling complex ticketing and check-in transactions while communicating detailed information to direct passengers quickly to their destinations.
  • Provided professional and courteous customer service to incoming military officers by explaining the proper check-in and check-out procedures.
  • Provided excellent customer service to passengers from check-in through departure on both international and domestic flights.
  • Handle any aspect of ticketing and check-in by operating the airlines internal computerized point-of-sale system.
  • Processed ticketing and customer check-in inquiries, verified itineraries and oversaw other ticket gate procedures.
  • Conduct local training of Customer Service Agents in domestic and international check-in procedures.
  • Provided outstanding customer service during check-in of customers, domestic and international.
  • Assisted passengers through arrival and check-in processes while inspecting for proper documentation.
  • Assist in all verification processes pertaining to passenger check-in procedures.
  • Resolve customer ticket issues and efficiently manage customer check-in process.
  • Provided quality customer service and handled vehicle check-in/check out.
  • Computerized check-in of passengers for international and domestic travel.
  • Supervised passenger check-in and ground security procedures.
  • Facilitated passengers in their check-in process.
  • Greeted and assisted all customers, including providing help with check-in, tagging luggage, process reservations and special service requests.
  • Processed customer check-in, ticketing, refunds and reissues, and worked gate assignments, while maintaining a strong customer focus.
  • Perform both public and non-public contact which included passenger check-in and ticketing, assisted with all operational aspects of the station.
  • Pick and pack online orders, check-in incoming orders, tend to customer service desk, sales floor, and cash register
  • Operate computers to check-in passengers, printers, and other equipment to enter, access, or manage data and information.
  • Cash Handling and Balancing Assist Customer with various inquiries Walk-up Reservation, Sale Upgrades on current ticket Curbside check-in, greeter,

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9. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Service Agent jobs:
  • Investigate and answer customer inquiries about vehicle operation, resolve customer complaints/concerns through active listening, empathy, and professionalism.
  • Resolved customer complaints by investigating problems, creating solution, preparing re- ports, providing management with feedback and recommendations.
  • Resolved customer complaints that escalated beyond original agent's authority or required a calming third party.
  • Reviewed customer claims to determine discrepancies or errors and assisted in troubleshooting any customer complaints.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and effectively.
  • Resolved customer complaints efficiently by creating solutions beneficial to both the company and customer.
  • Resolved customer complaints through payment processing, modifying credit limits and providing technical support.
  • Resolved customer complaints and executed all duties relevant to position in a fast-paced environment.
  • Evaluated and analyzed details of customer complaints and inquiries to determine appropriate compensation action.
  • Research required information using available resources, manage and resolve customer complaints.
  • Resolved customer complaints, attempted to persuade customer to reconsider cancellation.
  • Accepted and registered customer complaints utilizing methodology to gain customer satisfaction.
  • Addressed customer complaints and performed follow-up customer calls when necessary.
  • Received customer complaints and appropriately escalated to management as needed.
  • Enhanced customer relations through quickly and effectively resolving customer complaints.
  • Issued Return Authorizations and handled customer complaints and/or warranty issues.
  • Developed good customer relations and diplomatically resolved customer complaints.
  • Responded to customer complaints regarding ticketing and luggage problems.
  • Collaborate with teammates and supervisor regarding customer complaints.
  • Resolved customer complaints and answered transportation inquires.

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10. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Service Agent jobs:
  • Responsibilities-Answered customer's billing questions-Corrected billing errors-Troubleshoot devices-Placed/tracked orders
  • Preformed efficient account utilization, billing questions, system capabilities and provided basic technical support.
  • Handled Inbound calls regarding customer's billing questions Handled Service orders Installation instructions for internet services
  • Managed bilingual agents for bilingual patients regarding general patient information and billing questions.
  • Handled detailed billing questions by reviewing monthly statements with customers.
  • Answer billing questions and determine financial arrangements.
  • Review billing questions and payment extensions/service request.
  • Answered billing questions and payment extension/service requests.
  • Provided information for technical and billing questions.
  • Answered billing questions about residential telephone services.
  • Demonstrated ability to support billing questions.
  • Assist clients in answering billing questions, talk with underwriters about accepting new business, setting up claims, process endorsements.
  • Handled customer inquiries, complaints, technical support, billing questions, sales, & service requests of Verizon Wireless customers.
  • Helped AT&T customers with billing questions and other services related to AT&T as a long distance carrier.
  • Answer incoming calls in the billing queue; providing billing information, answering billing questions and taking secure payment information.
  • Handled various customer service issues for high-end customers, including billing questions, rate analysis and feature and equipment sales.
  • Addressed 80+ calls per day concerning billing questions and service connections with particularly high volume during outage or disconnect periods.
  • Assisted customers of AT&T with payments, billing questions, upgrade issues, or general questions or issues.
  • Handle customer inquiries, complaints, billing questions, package tracking, fraudulent transactions, product inquiries and extension requests.
  • Job duties include but not limited to: handling customer inquiries, complaints, billing questions and payment extension/service requests.

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11. International Flights

high Demand
Here's how International Flights is used in Customer Service Agent jobs:
  • Prepared manifest for international flights which included assembling manifest and all necessary paperwork for customs.
  • Greet and check in passengers for domestic/international flights by entering sensitive information into system.
  • Familiarized myself with the various visa and passport requirements and restrictions for international flights.
  • Confirmed reservations, sold/prepared airline tickets, and checked documents for international flights.
  • Assisted passengers on arriving domestic and international flights * Checked-in passenger baggage.
  • Assisted customers with domestic/international ticketing transactions as well as domestic/international flights.
  • Interpret government rules and regulations pertaining to domestic and international flights.
  • Monitored and provided customer service to International flights and passengers.
  • Verify customers documents for international flights * Check-in customers and luggage
  • Coordinated reservations for passengers traveling on domestic and international flights.
  • Managed in-flight services on domestic and international flights.
  • Prepared and distributed documentation required for international flights.
  • Rechecked passengers from international flights to connecting flights.
  • Assist with additional documentation required for international flights.
  • Examine passenger documentation for local and international flights.
  • Prepared flight manifest for departing international flights.
  • Checked for proper documentation on international flights.
  • Managed departing domestic and international flights.
  • Participate Boarding domestic and international flights.
  • Verify documentation for international flights.

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12. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Service Agent jobs:
  • Processed inbound and outbound calls related to phone verification for Verizon, providing complex customer support for businesses and individuals.
  • Performed outbound calls to customers to correct outdated account contact information.
  • Conducted inbound/outbound calls regarding date setup and itinerary events.
  • Executed outbound calls to dispatchers regarding route information.
  • Provided outstanding customer service through inbound/outbound calls.
  • Handled an influx of inbound and outbound calls pertaining to the reconciliation and collections of delinquent credit and student loan accounts.
  • Provided customer service and sales support for an average of 70-120 inbound and outbound calls per day in a call center.
  • Answered inbound and made outbound calls with regard to rail transportation assistance, alarm security systems, and Vitamin Shoppe order requests
  • Place outbound calls to customers in our database about their health insurance and/or Prescription Drug Plans to educate customers on plans.
  • Place outbound calls, as required, using scripted questions to obtain marketing information, to meet client marketing program initiatives.
  • Make outbound calls to new customers to verify their order information, and advise customers about the process for their installation.
  • Make over 200 outbound calls to potential clients informing them about their soon to be expired warranty on their vehicle.
  • Make outbound calls to active Verizon wireless customers informing them of upgrades or any new changes Verizon may have available.
  • Answered customer calls in an inbound call center environment and made outbound calls as necessary to follow up with customers.
  • Handled outbound calls to employers, insurance companies, doctor offices and patients to verify existing information on claims.
  • Placed outbound calls promoting and assisting current DIRECTV customers with upgrading current premium services in a call center environment.
  • Process insurance payments, make 75-100 outbound calls daily to insurance companies and agents, and deliver outstanding customer service
  • Sell race tickets, packages, and race experiences through inbound and outbound calls for all twelve ISC tracks.
  • Provided information in response to inquiries about; products, services, troubleshooting, inbound calls & outbound calls.
  • Handled inbound and outbound calls to assist customers with questions regarding device installation, troubleshooting, and system features.

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13. Ticket Counter

high Demand
Here's how Ticket Counter is used in Customer Service Agent jobs:
  • Ticket Counter- Answered inquiries, informed passengers of essential travel, maintained computerized information.
  • Assist passengers at ticket counter with customer service/ticketing issues.
  • Administered superior customer service at the ticket counter/gates.
  • Ticket counter and Terminal Operation supervisor.
  • Serve and assist passengers at ticket counter and gate Load and Unload aircraft Calculate safe weight and balance load plan for aircraft
  • Assist Passengers with the check in process at the Ticket Counter Check their bags generate bag Tags to their final destination.
  • Provide legendary customer service to all customers at the ticket counter, baggage claim, and service booths within the terminal.
  • Worked above wing at the ticket counter and at the gate loading and unloading the passengers and accepted cargo and baggage.
  • Coordinate ticket counter activities with those on the ramp regarding baggage gangland to assure all bags get in the airplane.
  • Ticket counter sales, service, check-in, gate check in, baggage service, and reservations using SAS Systems.
  • Provide customer services at ticket counter, terminal gates, baggage area, and concourse of the airline they serve.
  • Handled money transactions over the phone and/or at ticket counter for baggage, excess baggage fees, and new tickets.
  • Assist passengers with all check-in procedures at ticket counter and gate areas with questions about seat assignments and checking baggage.
  • Ticket Counter- Check passengers in for flights and helped with any problems, questions or concerns that passengers might have.
  • Worked at Ticket counter, sold tickets, booked and made changes to reservations, dealt with customer service problems.
  • Ticket Counter duties include connecting with passengers checking-in, tagging & lifting luggage, using computer to book/cancel/re-accommodate flights.
  • Worked all aspects of the ground operations including ticket counter, gate, operations, ramp and closing duties.
  • Coordinated with supervisor to determine staffing needs with gate and ground operations, including ticket counter and baggage services.
  • Ticket counter sales, arrival and departure of flights, baggage service, air freight and customer complaint resolution.
  • Monitored the daily work schedule for ticket counter, baggage service, and gates and made adjustments as needed.

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14. High Call Volume

high Demand
Here's how High Call Volume is used in Customer Service Agent jobs:
  • Manage high call volume while accurately scheduling medical transportation for BlueCare and TennCare recipients.
  • Maintained exceptional customer service in a high call volume environment.
  • Manage high call volumes by effectively utilizing computer technology.
  • Managed dealing with a high call volume environment within a time deadline driven environment, without cutting back in call quality.
  • Maintained high call volume with handling up to 90 inbound calls daily, often exceeding established quality and productivity goals.
  • Processed applications for customers, worked in high call volume, handled information to perform account research and maintain sales goals
  • Worked in high call volume environment with critical need for accuracy in providing information and documenting each call..
  • Answer inbound calls from both customers and providers in a high call volume, high quality production environment.
  • Enroll new customers with service, Customer billing issues, Data Entry, Answer high call volume.
  • Answer incoming calls in a high call volume call center environment from Macy's credit card customers.
  • Provided customer service support during high call volume seasons which contributed to the company's success.
  • Answered incoming calls in high call volume call center, helped customers with their electric accounts.
  • Assist customers in a timely and proficient manner within a fast pace, high call volume environment
  • Answer inbound phones in a high call volume center, assisting customers with delivery set-up.
  • Handled high call volume *Assisted interested individuals in applying for credit through Capital One bank.
  • Assisted with high call volume from veterinarians and pet owners for prescription orders.
  • Expanded on best practices for customer service in a high call volume environment.
  • Handle high call volume and sell the product that is given for that call
  • Worked from home in a fast-paced high call volume during peak season.
  • Exceeded daily productivity standards which included high call volume and appointment setting.

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15. Customer Information

average Demand
Here's how Customer Information is used in Customer Service Agent jobs:
  • Maintained Operational Security and confidentiality with sensitive customer information
  • Document and update all call and customer information according to standard operating procedures for data collections and call history.
  • Performed data entry to update customer information and executed changes to accounts using customer database application and web-based applications.
  • Gathered and verified all required customer information for appointment purposes to ensure customer satisfaction goals were consistently met.
  • Enter accurate and complete customer information into system and maintain updated records of all customer interactions.
  • Addressed, researched, gathered and documented accurately all required customer information for tracking purposes.
  • Manage customer relationships using Opera Full Service which consists of documenting and maintaining customer information.
  • Maintain an environment that ensures customer satisfaction while collecting relevant customer information, as needed.
  • Work with confidential customer information and aptly enter data from customers into various software programs.
  • Logged Customer information into computer system to provide faster services for future inquiries and shipping
  • Updated arriving and departing customer information ensuring accuracy of their file for correct invoicing.
  • Provided customers with service information and entered new customer information into the required system.
  • Run daily reports to verify customer information is entered correctly and handled appropriately.
  • Charged with denying customer information and account access from non-verifiable callers seeking access.
  • Used computer terminal to access customer information and conveyed necessary information to customers.
  • Entered and updated customer details in the customer information systems according to guidelines.
  • Utilized innovative methods for extracting customer information; which led to increased efficiency.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.
  • Take down customer information accurately and efficiently to provide good customer service.
  • Contacted credit departments to run customer information, to verify deposit amounts.

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16. Computer System

average Demand
Here's how Computer System is used in Customer Service Agent jobs:
  • Contributed to successfully transitioning computer from mainframe computer system to UNIX-based PC system by developing effective training materials for staff.
  • Reviewed policies, endorsements and audits for accuracy and entered detailed information in agency computer system.
  • Collected parcels from satellite installations and drop boxes and diligently updated parcel status in computer system.
  • Utilized computer system to determine seating availability, verify passport information, and cargo requirements.
  • Worked on several computer systems simultaneously to provide fast and accurate information to the customer.
  • Provided excellent customer service in a fast-paced environment using state-of-the-art computer systems and automated resources.
  • Maintained all relevant inventory paperwork and entered accurate inventory data in Odyssey computer system.
  • Perform telephone technical support for home personal notebook and desktop computer systems and televisions.
  • Provide excellent customer service in a fast paced environment using state of-the-art computer systems.
  • Recorded patient inquiries on updated benefit packages and call history via electronic computer system.
  • Managed multiple internal computer systems while effectively communicating with customers and troubleshooting various issues.
  • Checked in passengers for international and domestic flight using two different computer system.
  • Maintained accurate calling records in computer system and recorded respondents answers to questions.
  • Utilized computer systems to review account documentation and opened cases for research.
  • Programmed and operated the Delta Baggage Computer System in rerouting customers' baggage
  • Request customer identifier information and locate customer in an internal computer system.
  • Registered attendees on-site and accessing their information into the computer system.
  • Entered client information into computer system to maintain accurate record.
  • Maintained knowledge of database and computer systems for maximum efficiency.
  • Completed data-entry regarding auto insurance policies into multiple computer systems.

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17. Troubleshoot

average Demand
Here's how Troubleshoot is used in Customer Service Agent jobs:
  • Provided managerial guidance for technical and administrative issues, perform troubleshooting tasks, problem diagnosis and manage resolution customer inquiries.
  • Helped troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
  • Learned and mastered customer management tools to simultaneously communicate with customers while troubleshooting issues that they had.
  • Provided troubleshooting interface between flight crews and ground based maintenance/operational personnel via radio and phone communications.
  • Performed basic diagnostics on consumer electronics and personal computers and assisted customers in troubleshooting these issues.
  • Job Duties: Customer service Cashiering Stocking sales floor Answering phone calls Repackaging merchandise Troubleshooting electronics
  • Provided troubleshooting to individuals on accessing their account information online to view financial records.
  • Demonstrated knowledge of installing software programs and troubleshooting operating systems, software and hardware.
  • Performed basic troubleshooting techniques - Dispatched to appropriate departments for technicians to repair.
  • Provided troubleshooting for customers through video technical support by taking over devices.
  • Tracked progress to destination, troubleshooting upon notification of problem or complaints.
  • Provide professional troubleshooting for customer technology issues in an inbound call center.
  • Assist customers with registration of fitness equipment, troubleshooting and care recommendations.
  • Perform troubleshooting for supported mobile devices and process payment transactions.
  • Operated customized database creating orders, tracking progress and troubleshooting.
  • Provided customer assistant with troubleshooting iTunes products and services.
  • Assisted customers with troubleshooting telephony and other hardware devices.
  • Document troubleshooting steps and confirm resolution of reported trouble.
  • Ensured resolution to customers by troubleshooting their devices.
  • Performed troubleshooting and referred to appropriate maintenance centers.

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18. FAA

average Demand
Here's how FAA is used in Customer Service Agent jobs:
  • Briefed passengers according to company and FAA requirements in reference to immigration and passport laws and requirements on international trips.
  • Fulfilled timely inbound/outbound flight operations within company standards and legal regulations pertaining to FAA and US Customs policies.
  • Ensured FAA, company and airport regulations were followed while enforcing safety/security measures and protected sensitive zones.
  • Ground Security Coordinator responsible for knowing both FAA and Transportation Security Administration procedures and regulations.
  • Provide security clearance to ensure passengers meet FAA guidelines and checking government identification documents.
  • Managed aircraft operations in conformance to FAA security practices and procedures.
  • Ensured all passengers presented proper documentation required by FAA boarding procedures.
  • Trained Ground Security Coordinator according to FAA Regulations.
  • Coordinated security briefings on current FAA Security Directives.
  • Demonstrated safety procedures according to FAA guidelines.
  • Ground Security Coordination enforcing FAA regulations.
  • Supervised adherence to FAA regulations.
  • Read and interpret aircraft load sheets, baggage tags and cargo labels in accordance with UGE and FAA regulations and policies.
  • Observed and monitored aircraft utilizing radar, computer equipment or (VFR) visual references for flight safety and FAA guidelines.
  • Communicate on a daily basis with operations, pilots and ramps agents to follow through with FAA rules and guidelines.
  • Served as a training liaison for new company initiatives and trained personnel on required materials according to the FAA regulations.
  • Conducted check-in procedures for passengers to include FAA international security screening, issuing of boarding passes and proper baggage handling.
  • Performed all duties involved with the In-Flight operations and Implementation of all FAA rules and regulations and Safety procedures.
  • Train newly hired employees on policies, procedures and radio dispatch communications in accordance with FAA rules and regulations.
  • Practice safety-conscious behaviors in all operational processes and procedures including FAA, OSHA, MSDS, CSP and APP.

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19. New Accounts

average Demand
Here's how New Accounts is used in Customer Service Agent jobs:
  • Answered approximately 30 inbound calls daily and answered inquiries regarding Verizon wireless service and opened new accounts.
  • Compiled information about new accounts, coordinated information and inputted them into the database.
  • Verify account information on new accounts and request documentation to comply with company requirements.
  • Conducted credit evaluations to determine potential risks of approving new accounts.
  • Worked obtaining new accounts for wireless cellular communications.
  • Established new accounts for residential and commercial customers.
  • Used call sheet, took payments for the product, set up payment for customer, also set up new accounts.
  • Work with new customers in the development of new accounts, processed payments, and input data about accounts into computer.
  • Received awards for being top in the sale of new accounts and the renewal or upgrade of existing accounts and accessories.
  • Handled inbound calls assisting customers with cell phone bill issues, activated phones and new accounts, and performed basic troubleshooting.
  • Performed account maintenance upon customer's request, conducted debit card cancellations, provided balance inquiries and opened new accounts.
  • Activated and monitored new accounts on a CTI system to support on-screen scripting, sales, and account information.
  • Insured customer satisfaction by troubleshooting a variety of customer issues (billing, new accounts, technical help).
  • Processed and opened new accounts, mortgages, credit cards, base on client's request and financial needs.
  • Assist with processing payments, helping customers understand billing information, technical troubleshooting, and setting up new accounts.
  • Provided Customer service over the phone and through email Processed orders, as well as set up new accounts.
  • Set up new accounts for customers for new telephone, internet and/or television service while performing credit evaluations.
  • Assisted customers with setting up new accounts, and all the features that the card had to offer.
  • Take calls to assist customers as well as service current accounts and new accounts for Sprint PCS.
  • Received inbound calls, opened new accounts, and kept a daily log on technicians work records.

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20. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Service Agent jobs:
  • Updated and amended customer interactions and transactions, offered alternative solutions with the objective of retaining customers.
  • Possess, acquire and maintain the technical expertise required to effectively handle customer interactions.
  • Facilitated a variety of transactions and customer interactions, including returns and exchanges.
  • Utilize proprietary systems to document and track customer interactions.
  • Communicated any escalations for customer interactions to the client.
  • Achieved recognition by supervisors for outstanding customer interactions.
  • Maintained regular logs of all customer interactions.
  • Maintained accurate notation of all customer interactions.
  • Document customer interactions in computer software.
  • Document and record customer interactions.
  • Followed up with customer interactions.
  • Followed up on customer interactions.
  • Maintained records of customer interactions.
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
  • Maintain ongoing and detailed documentation of customer interactions or transactions, as well as actions taken for future reference.
  • Followed up on customer interactions and dealt directly with customers either by telephone, electronically or in person.
  • Record customer interactions, details or inquiries, complaints, or comments, as well as actions taken.
  • Follow up on customer interactions with phone calls and emails to ensure that they receive above satisfactory service.
  • Keep detail records of customer interactions and information discussed on the call, as well as actions taken.

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21. Customer Questions

average Demand
Here's how Customer Questions is used in Customer Service Agent jobs:
  • Handled customer questions via inbound calls regarding the Gateway Computer products and corresponded with Gateway ensuring customers various needs.
  • Greet and check-in passengers, Creating new reservations or modify existing reservations and handling customer questions with professionalism.
  • Created a standardized email response repository for over 40,000 common customer questions for an online photo-laboratory.
  • Resolved customer questions by researching information and troubleshooting issues, updating customer notes in tracking system.
  • Responded to customer questions, resolved customer issues, verified accurate information upon customer request.
  • Answered Customer questions and provided navigation assistance to locate sales and specific branded merchants.
  • Answered customer questions and provided accurate billing information via chat and telephone.
  • Supported management by handling paperwork that coincided with customer questions and inquiries.
  • Provided timely and accurate solutions via email to customer questions.
  • Respond to customer questions and independently resolve customer issues effectively.
  • Answered customer questions about technology and related store products.
  • Provided outstanding customer support-consistently received and processed customer questions.
  • Ensured customer questions were resolved promptly and accurately.
  • Answered customer questions relating to shipping operations.
  • Answered customer questions and assisted with customer orders
  • Resolved customer questions regarding banking issues.
  • Handle customer questions with professionalism.
  • Answered customer questions (basic information such as prices, programming, installation of services, billing, etc.)
  • Answered all incoming calls when stationed at front desk, directed calls to appropriate department and answered customer questions.
  • Process outbound sales calls, customer service calls, respond to customer questions, and concerns as well as.

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22. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Service Agent jobs:
  • Processed customer orders using several databases simultaneously
  • Communicated and clarified information regarding services such as product warranties, customer orders and additional sales products or services.
  • Processed customer orders promptly, accurately and professionally to ensure uninterrupted product delivery to customers.
  • Process customer orders for merchandise received by phone while verifying and updating account information.
  • Responded to telephone inquiries regarding customer orders, accounts and delivery status.
  • Worked with Credit Department to maintain credit availability for customer orders.
  • Conferred with retail stores to ensure product availability for customer orders.
  • Processed customer orders and updates client information in computer database system.
  • Processed customer orders and inquiries daily and provide inventory control.
  • Process customer orders according to established company/client policies and procedures.
  • Communicated with affiliated companies, organized and managed customer orders.
  • Input customer orders and accurately check out retailed arrangements.
  • Managed incoming communications and handled customer orders and complaints.
  • Updated customer orders as requested and when opportunity allowed.
  • Process customer orders/changes per established department policies and procedures.
  • Managed customer orders and facilitated sales of products.
  • Processed customer orders after verifying medical insurance eligibility.
  • Handled sensitive financial information while processing customer orders.
  • Processed and electronically tracked customer orders.
  • Facilitated transactions and consummated customer orders.

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23. Special Needs

average Demand
Here's how Special Needs is used in Customer Service Agent jobs:
  • Delivered excellent customer service in all phases of operation including assisting physically challenged passengers and other travelers with special needs.
  • Assist clients with special needs accommodations as well as cleverly problem-solve extraordinary circumstances.
  • Assisted special needs customers such as unaccompanied minors or customers with disabilities.
  • Assisted passengers boarding aircraft and accommodated customers with special needs.
  • Assisted disabled and special needs customers and unaccompanied minors.
  • Radio Operator - communicate directly with pilots in flight and on ground, relaying gate information and special needs or requests.
  • Handled customer requests for information, seating, itinerary changes, and special needs, from a diverse international customer base.
  • Greet and assist customers in a prompt, friendly, timely manner; assisted special needs passengers and resolved customer complaints.
  • Assisted special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress free airport experience using all facilities at the airport.
  • Assisted UM's to departure gate, passengers traveling with INF on board the aircraft, and travelers with special needs.
  • Assisted passengers with special needs at checked in area and processed passenger documentation at the arrival hall prior to embarkation.
  • Handled an array of passenger issues ranging from lost baggage, special needs, unaccompanied minors, and complaint resolutions.
  • Resolved customer issues, processed ticket sales and flight changes, traced mishandled luggage, assisted customers with special needs.
  • Greet passengers upon arrival and assist passengers with special needs such as wheelchairs, children, elderly, and others.
  • Offered one-on-one assistance to passengers with special needs such as those who are disabled or traveling with small children.
  • Computerized passenger boarding, assisting customers with special needs, change customer flight itinerary and seat assignments as required.
  • Assist unaccompanied minors as required, assist passengers with special needs: including but not limited to pushing wheelchairs.
  • Assist passengers arriving with information regarding luggage and ground transportation * Assist unaccompanied minors and passengers with special needs.
  • Perform host/hostess duties at the airline VIP lounge * Greet passengers upon arrival and assist passengers with special needs.
  • Provided assistance for people anywhere between 5 to15 passengers a flight with special needs such as mobility issues.

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24. Appropriate Changes

average Demand
Here's how Appropriate Changes is used in Customer Service Agent jobs:
  • Conferred with customers by telephone to deliver information about products or services and concluded appropriate changes.
  • Reviewed, evaluated, and modified existing programs and make recommendations for appropriate changes and modifications.
  • Partnered with upper management to ensure appropriate changes made to improve customer satisfaction by implementing call flow check guides.
  • Checked to ensure that appropriate changes were made to resolve customers' problems in a high call volume environment.
  • Checked to make sure appropriate changes were made to reservations or if customer's problems were resolved.
  • Checked to ensure that appropriate changes were made to resolve customers' issues with their purchases.
  • Check to see if the appropriate changes were made to resolve customer's problems.
  • Checked to ensure that addresses accurate and complete and made appropriate changes when necessary.
  • Check to insure appropriate changes were made or adjusted to resolve customer problems.
  • Reviewed accounts to ensure that appropriate changes were made to resolve customer issues.
  • Check to ensure that appropriate changes were made to resolve the issue.
  • Created accounts for new customers; verified accounts to ensure appropriate changes.
  • Solicited sales of additional service and ensure the appropriate changes were made.
  • Check to ensure that appropriate changes were made to resolve client disputes.
  • Ensured appropriate changes have been made to resolve customers' problems.
  • Follow up of appropriate changes.
  • Documented memos of all customer calls Confirmed that appropriate changes were made to resolve customers' problems.
  • Ensured that appropriate changes were made to resolve customer concerns.Effectively identified customer concerns over the phone.
  • Perform duties using the computer based system Qik to make appropriate changes to passenger reservations.
  • Applied the appropriate changes to accounts as needed like changing their address or PCP.

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25. Medicare

average Demand
Here's how Medicare is used in Customer Service Agent jobs:
  • Worked with Major local Medical Insurance Company answered inbound member calls regarding individual Medicare Benefit during Open Enrollment over two years.
  • Enrolled individuals in Medicare Advantage and Stand-alone prescription drug plans according to Medicare and Medicaid compliance.
  • Provided patient customer service to elderly customers seeking information and assistance with Medicare and AARP accounts.
  • Communicated with client physicians to verify prescription coverage as part of the Medicare/Medical billing system.
  • Maintain accurate customer account information in company records, and in federal mandated Medicare records.
  • Perform job responsibilities within established regulatory guidelines, HIPAA and PHI Medicare/Medicaid.
  • Specialized in Medicare population, piloting outbound projects to promote community wellness.
  • Provided superior non-emergency medical transportation reservation service to Medicaid and Medicare members.
  • Provided information on medical claims and benefits to medicare/Medicaid providers.
  • Verified information about prescription medications, insurance and Medicare coverage.
  • Fielded inbound calls from customers requiring information on Medicare options.
  • Screened customers for Medicare eligibility with medical equipment.
  • Explained features, advantages/disadvantages of Medicare supplemental insurance.
  • Received calls for Medicare customers regarding their coverage.
  • Described Medicare to customers and accurately explained details.
  • Update member information with PacifiCare and Medicare.
  • Perform telephonic enrollment to eligible Medicare prospects.
  • Handled Customer Medicaid and Medicare accounts and concerns
  • Facilitate completion of Medicaid, Medicare/SSI applications.
  • Processed insurance for Medicare and Medicaid.

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26. Verizon

average Demand
Here's how Verizon is used in Customer Service Agent jobs:
  • Multifaceted role focusing on day to day operations mainly targeting issues related to Verizon Wireless dispute resolution.
  • Ensured customer satisfaction by offering various Verizon Wireless Plans in a Call Center environment.
  • Supported Verizon Wireless customers in technical support issues and bill explanations.
  • Performed extra assigned duty of Verizon Wireless Subject Matter Expert.
  • Take inbound calls for business and consumer customers of Verizon Wireless
  • Provided technical troubleshooting for problems with various Verizon products.
  • Assisted in establishing the Quality Department for WDS/Verizon Wireless.
  • Provide customer service nationwide for Verizon Wireless Prepaid division.
  • Provided customer service and technical support to Verizon Wireless customers
  • Provided excellent customer service for Verizon Wireless customers.
  • Provided professional customer service for Verizon Communications.
  • Prepared returned mail for Verizon wireless customers.
  • Answered incoming calls from Verizon Wireless customers.
  • Assisted Verizon Wireless customers with mobile service.
  • Provided internet support to Verizon customers.
  • Chatted with up to 3 customers at a time assisting with questions and directions on how to use their online Verizon accounts
  • Covered all services provided by Verizon's Fiber Optic Services (FiOS), including video, data and telephone services.
  • Receive inbound calls from customers of Verizon Wireless and resolve their concerns or disputes in a timely and professional manner.
  • Received inbound calls from customers Provided customer service/technical support for Verizon fiber optic TV, Internet, and phone service.
  • Help customers with their validation of employment for their discounts with different companies that have an account with Verizon Wireless

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27. Customer Care

average Demand
Here's how Customer Care is used in Customer Service Agent jobs:
  • Provided exceptional customer care when assisting customers with purchase questions and while processing returns.
  • Assigned as customer care agent for a fast-paced company specializing in direct television installations.
  • Handled escalated calls from other customer care representatives as a Relief Phone Supervisor.
  • Developed highly empathetic client relationships and earned reputation for excellent customer care.
  • Provided extraordinary levels of customer care in a sometimes challenging environment.
  • Provided technical support to customer care services and gather requirements.
  • Assist Customers Cash Handling Inventory Management Provide Extraordinary Customer Care
  • Performed customer care extensively on every call.
  • Provided friendly and knowledgeable customer care
  • Job required 8 weeks of training and then inclusion in customer service teams that served general customer care or international services.
  • Provided inbound and outbound customer care services including order processing, account maintenance, complaint handling, and answering consumer inquiries.
  • Assisted with duties in other areas of store, such as monitoring cleanliness of facility or ensuring complete customer care.
  • Work at home customer service rep accepting inbound calls assisting customers with customer care, financial arrangements and account changes.
  • Handle sales escalations as well as certain customer care requests while providing an ultimate customer care experience on every call.
  • Trained for ProFlowers Sales & Service, Customer Care and Placing Orders; DR Order Calls; Virgin Company.
  • Provided general care to wireless AT&T customers involving billing, technical support, and general customer care.
  • Provide quality customer service for Apple through chat support for sales, customer care, and technical inquiries.
  • Complete knowledge of customer care including ticketing, gate responsibilities, operations, baggage, and ramp services.
  • Provide feedback to management on needed changes and updates, including policies, upgrades and customer care.
  • Work with external and internal customers on a daily basis clarifying technical issues and providing customer care.

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28. Telephone Calls

average Demand
Here's how Telephone Calls is used in Customer Service Agent jobs:
  • Received in-bound telephone calls from new and existing customers interested in establishing internet, telephone or satellite television services.
  • Used proper telephone etiquette to satisfy various customer situations and effectively managed telephone calls.
  • Responded to all telephone calls quickly and answered questions regarding website and donation information.
  • Answered inbound telephone calls from individuals interested in furthering their education.
  • Answer telephone calls providing information and assist with future reservations.
  • Take incoming telephone calls from customers requesting customer service.
  • Received and handled telephone calls/inquiries from customers regarding freight.
  • Managed over 300 customer telephone calls regarding existing accounts.
  • Maintain log of all maintenance request, answer telephone calls within three rings in a clear, courteous and helpful manner.
  • Answer incoming telephone calls from customers or the Cargo Contact Center with regard to shipments of concern, and research issues.
  • Receive and process telephone calls from customer's wanting to obtain additional information or purchase products as advertised by the client.
  • Maintained goodwill between the business and the customers by receiving telephone calls, solving problems, and providing advice and assistance.
  • Answered telephone calls from prospective customers in a courteous, professional manner to determine customers' requirements for transportation services.
  • Answer inbound telephone calls and e-mails from customers concerning orders placed online for in store pick-up or home delivery.
  • Conducted customer service orders through telephone calls, mail-in orders, FedEx and UPS shipments and electronic correspondence.
  • Confer with customers via inbound telephone calls, email and fax resolved customer inquiries on charges and credits.
  • Received inbound and outbound telephone calls on delinquent and charged-off accounts with the ability to negotiate arrangement plans.
  • Answer customer service telephone calls, track orders, resolve problems, reception relief, assist with sales.
  • Provide prompt and courtesy customer service to our customers through extensive telephone calls, emails and faxes.
  • Handled inbound telephone calls from customers with membership, subscription, and billing issues for client companies.

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29. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Customer Service Agent jobs:
  • Resolve all customer billing inquiries regarding credit card payments, monthly statements and coordinate payment arrangements if necessary.
  • Recommended settlement negotiations, payment arrangements, account verification and maintenance in a high volume call center.
  • Receive inbound calls* cable accounts setting up payment arrangements* Summarizing bill information* Transfer calls to correct department
  • Collect delinquent accounts and offered payment arrangements.- Reported accounts to credit bureaus when necessary.
  • Evaluated and resolved billing inquires, and established payment arrangements Collected and processed payments.
  • Conducted payment transactions electronically and negotiated payment arrangements for consumers on their accounts.
  • Researched a wide variety of confidential financial information to establish Payment Arrangements.
  • Authorized payment arrangements Managed a high-volume workload with a deadline driven environment.
  • Processed bill payments and repayment arrangements for customers with delinquent account statuses.
  • Develop persuasive arguments, negotiate payment arrangements and create Settlement Agreements.
  • Assisted customers with payment arrangements and all other customer service issues
  • Processed payments and coordinated payment arrangements for unpaid balances.
  • Negotiate payment arrangements/solutions to help consumers satisfy outstanding debts.
  • Contacted customers to make payment arrangements on delinquent accounts.
  • Performed credit card processing and assisted with payment arrangements.
  • Processed payments and scheduled payment arrangements for customers.
  • Answered general account questions and negotiated payment arrangements.
  • Collect delinquent accounts and offered payment arrangements.
  • Created/documented payment arrangements/financing options for account records.
  • Resolved billing discrepancies and negotiate payment arrangements.

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30. Flight Information

low Demand
Here's how Flight Information is used in Customer Service Agent jobs:
  • Increased customer awareness of flight information by tracking flight arrivals and departures and posting related information online and making regular announcements.
  • Monitored flight information in order to insure timely dispatch of aircraft during irregular and regular operations.
  • Utilized public address system to ensure passenger notification of arrival, departure and delayed flight information.
  • Assisted passengers with connecting flight information as well as maintaining accountability of all passengers.
  • Coordinate with other airport services regarding specific flight information needed for timely departure.
  • Gate management which includes: making timely and imperative announcements regarding flight information.
  • Documented accurate flight information in the computer database and filed flight information paperwork.
  • Provided customers with up-to-date flight information and Premier Customers with account information.
  • Provided information and assistance to customers concerning luggage and flight information.
  • Ensured inbound passengers received their carry-on bags and connecting flight information.
  • Inputted flight information into Maestro for management and manning coordinators.
  • Provided general flight information for different US Airways airport locations.
  • Communicated flight information and pertinent travel rules and regulations.
  • Maintain customer records by updating customer flight information.
  • Communicated with individual passengers and replayed flight information.
  • Communicated with passengers about necessary flight information.
  • Make regular announcements regarding flight information.
  • Greeted passengers while verifying ticket/flight information.
  • Verify flight information and passenger documentation.
  • Communicated flight information to passengers.

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31. Product Information

low Demand
Here's how Product Information is used in Customer Service Agent jobs:
  • Sell our products and services by upgrading existing customers to next-generation technology and converting prospective customers calling for general product information.
  • Provided detailed new product information and offered additional new services that may benefit the customers.
  • Provided product information to customers; educated customers on product benefits, answered questions.
  • Identify customer needs by probing for all relevant product information necessary to process request.
  • Communicated product information into benefits for customer and by resolved any customer objections.
  • Delivered product information to customers and answered questions regarding products and services.
  • Communicated with customers by email and telephone regarding product information and ordering.
  • Provided outstanding customer experience with product information and up sell enhancements.
  • Provided product information and answered questions regarding product usage and dosing.
  • Provide Product information for different campaigns for several energy companies nationwide.
  • Explain product information effectively to customers in a positive professional manner.
  • Answered customer service related questions along with product information questions.
  • Provided detailed information to customers regarding product information and pricing.
  • Provided and facilitated product information to new and existing clients.
  • Provided product information and resolved billing and account inquiries.
  • Performed product information meetings to potential new policy holders5.
  • Provided product information and closely worked within dealers guidelines.
  • Solved customer problems and provided new product information.
  • Provided product information and services to customers.
  • Provided product information to potential customers.

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32. Customer Grievances

low Demand
Here's how Customer Grievances is used in Customer Service Agent jobs:
  • Transferred information between service provider and customer to ensure great communication *Refer unresolved customer grievances to designated departments for further investigation.
  • Assessed customer concerns and referred unresolved customer grievances for further investigation or helped customer with return.
  • Directed calls to appropriate departments, resolved customer grievances by investigating and researching problem.
  • Coordinated overtime requirements, created employee work schedules and handled customer grievances.
  • answered phones in a friendly and timely matter * Refer unresolved customer grievances to designated departments for further investigation.
  • Referred unresolved customer grievances for further investigation Strategically targeted customer for increase sales.
  • Referredunresolved customer grievances for further investigation.

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33. Potential Customers

low Demand
Here's how Potential Customers is used in Customer Service Agent jobs:
  • Delivered sales presentations in persuading potential customers and existing clients to purchase the company products by describing benefits and features.
  • Complete comprehensive verbal dialogues to effectively customize offers and cross sell products to our existing and potential customers.
  • Responded to incoming calls from consumers and potential customers regarding industry standards and company specific policies and procedures.
  • Developed a positive relationship between SKY and their customers by interacting with existing and potential customers.
  • Declined coverage to potential customers not qualified or not meeting the expressed underwriting guidelines.
  • Determine and quality potential customers needs and provide sales presentations on compatible products.
  • Assisted potential customers with inquiries on product offered and application process.
  • Communicate with non-contract customers, send/receive/validate contract documents of potential customers.
  • Distribute any available information requested regarding insurance/prescription plans to potential customers.
  • Establish rapport with potential customers utilizing excellent customer service skills.
  • Interview potential customers to ensure company guidelines met.
  • Recognized opportunities to enhance relationships with potential customers.
  • Attracted potential customers by answering product and service questions; resolved product or service problems by clarifying the customer's complaint.
  • Provide potential customers with product and pricing packages and help them to choose the plan that best fits their needs.
  • Assist existing and potential customers with choosing a plan that is right for there cell phone and home phone needs.
  • Coordinated with Account Executives on behalf of existing and potential customers regarding sales, added services, credits and payments.
  • Received incoming and outgoing calls from potential customers informing travelers about fare prices, flight schedules, fees, etc.
  • Deliver prepared sales talks, reading from scripts that describe services, to persuade potential customers to purchase service.
  • Educated potential customers in financial details and variations of loans, assisted existing customers with loan questions and claims.
  • Explained to potential customers the Assurance wireless application process, effectively pitched products and services to meet customer needs.

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34. Company Policies

low Demand
Here's how Company Policies is used in Customer Service Agent jobs:
  • Provided excellent customer service while able to administer company policies and procedures as well as demonstrating professionalism over the phone.
  • Provided adequate communication to the customer about company policies and procedures while thoroughly documenting each call into the company database.
  • Communicate with policyholders, interpret policy endorsements, and uphold company policies and procedures for optimal automotive policy management.
  • Determine validity of customer requests for monetary credits to bill based on company policies and account history.
  • Delivered and reviewed all contract agreements with final candidates and explained all company policies with associates.
  • Assisted customers with billing information, inventory fact-tag information and all other company policies and procedures.
  • Adhered to company policies for customer issues involving PlayStation equipment and connectivity to network accounts.
  • Analyzed customers' problems related to products supported and provided solutions according to company policies.
  • Observed food safety standards and company policies regarding restaurant safety and loss prevention procedures.
  • Maintained up-to date information concerning company policies, governmental regulations, and promotional offers.
  • Adhere to company policies and procedures regarding verification of account and dispute resolution.
  • Conducted operations in compliance with company policies, procedures and federal regulations.
  • Processed policy changes by adhering to company policies and state insurance regulations.
  • Adhered to company policies and procedures during all customer service interactions.
  • Follow company policies on information availability, bookings, courtesy holds.
  • Resolved disservice situations in accordance with company policies and procedures.
  • Follow company policies and regulations related to ticket operations.
  • Provide accurate non-biased information about company policies and procedures.
  • Followed established procedures to adhere to company policies.
  • Educate customers in company policies and the escalation process

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35. Flight Crew

low Demand
Here's how Flight Crew is used in Customer Service Agent jobs:
  • Communicated pertinent information to Flight Crew personnel such as passenger capacity, and weight restrictions.
  • Communicate with flight crew on arrival and before departure regarding any information needed.
  • Delivered overhead passenger announcements and consulted with flight crew.
  • Negotiated with flight crews regarding arrival and departure procedures.
  • Verify flight crew identification in designated system program.
  • Communicate pertinent information to Flight Crew personnel.
  • Flight crew chauffeur; three years, provided ground transportation to flight crews and other company personnel throughout the MIA base.
  • Check in and assist passengers upon arrival at Gate and provide paperwork for flight crew, manage baggage claim office etc.
  • Monitor flight itinerary, wait and balance of aircraft check clearance of flight crew security checks on aircraft, deice aircraft.
  • Assist passengers with seat assignments, boarding and deplaning aircraft, assist flight crews and other various clerical and computer duties.
  • Responded to service needs of aircraft and flight crew regarding fuel, lavatory, catering, baggage assistance and special requests.
  • Gate duties; Boarding, interacting with flight crews, cleaning and catering services, loading crews and airport security.
  • Prepared paperwork for flight crew, boarded and deplaned flights, accommodated passengers travel needs and selected as substitute Coordinator.
  • Controlled on ground operations and communicated effectively between ground staff and flight crew to insure safety of the flight.
  • Provided commissary provisioning for all flights; and assisted flight crew members to ensure a safe and reliable operation.
  • Take swift actions swap aircraft and crews and prepared documentation for flight crews to minimize delays and cancellations.
  • Coordinated activities and operations with other airport and company departments including security, maintenance, and flight crews.
  • Recognized consistently for competency and reliability in this position by management, co-workers, and flight crew members.
  • Worked with the ground crew and flight crew to get the aircraft out on an on time departure.
  • Boarded aircraft, handled baggage, seating, finalized documentation for flight crew, drove jet-way to/from aircraft.

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36. TSA

low Demand
Here's how TSA is used in Customer Service Agent jobs:
  • Directed customers to designated locations and assisting TSA.
  • Comply with TSA security requirements for cargo security.
  • Enforce safety/security measures in accordance with TSA compliance
  • Enforce and comply with the TSA, FAA and CBP security mandates and regulations concerning operations, safety, and security.
  • Assured that safety and security measures are adhered to as set forth by the FAA, TSA, and CBP.
  • Ticket Counter: providing fast accurate check in with boarding pass and luggage check according to TSA and company policies.
  • Qualified on all US Airways and American operations (including boarding gate, ticketing, reservations and TSA requirements).
  • Participated and completed recurrent training per TSA regulations; as well as trained new hires on required policies and procedures.
  • Assisted callers who had questions about the rules and regulations of getting through the TSA checkpoint at the airport.
  • Assisted passengers with their flight itinerary, printed boarding passes, and successfully processed all luggage under TSA regulations.
  • Coordinate direct, back to back and consolidated air shipments in compliance with TSA, DHS and USCBP regulations.
  • Gate Management: Independently managing the Flight Gates in accordance with TSA Rules and Regulations governing safety and security.
  • Use radio dispatch to communicate with dispatcher for assignment Accomplishments Assist passengers, TSA agents and Southwest Airline team.
  • Obtained & currently hold a (SIDA) security clearance with the FAA & TSA at Indianapolis International Airport.
  • Assist passengers with any problems, questions, concerns and direct them to the correct TSA or airline official.
  • Check all travel documents: passport, visa, and ticket information in compliance to Airlines and TSA regulations.
  • Prepared passengers to have proper documentation (ID, Passport, Boarding Pass) ready for TSA inspection.
  • Communicate with TSA, baggage, and ramp agents throughout the shift for accurate and safe baggage handling.
  • Assist Delta, CBP and TSA with other passengers' needs - Passenger Check-in; Perform Security Procedures.
  • Keep facility safe from intruders, and report to airport police or TSA if suspicious activity is spotted.

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37. Product Knowledge

low Demand
Here's how Product Knowledge is used in Customer Service Agent jobs:
  • Learned product knowledge and measurement procedures in order to assist customers with window measurements and product troubleshooting.
  • Promote ongoing and consistent customer satisfaction on-time delivery, expert product knowledge, and custom-tailored advice.
  • Greeted and acknowledged every customer demonstrating solid product knowledge and all other aspects of customer service.
  • Maintain basic KOHLER product knowledge required to support order entry/management and basic distributor questions.
  • Advised clients utilizing extensive product knowledge for product promotions and assisted with troubleshooting.
  • Maintain current product knowledge and document issues utilizing online computer systems.
  • Maintained solid product knowledge and awareness of all promotions and advertisements.
  • Update job and product knowledge by participating in educational opportunities.
  • Resolved customer concerns with various software applications and product knowledge.
  • Received comprehensive training in operations and product knowledge.
  • Offer exceptional sales presentations and product knowledge information.
  • Maintained exceptional product knowledge with developing new product.
  • Manage hundreds of new accounts each month with pricing structures, quotes, product knowledge and awareness, shipping and handling.
  • Completed sales training and new product knowledge courses to stay up to date and fully informed on all of our products.
  • Call volume was typically heavy and product knowledge was imperative insofar as products had modernized during their 50 years of production.
  • Work with 15 different sales professionals in various departments to ensure quality service to customers through product knowledge and servicing.
  • Assisted international customers with on-line orders and shipping issues; and provide product knowledge and store information to domestic customers.
  • Managed and met the needs of customer and agent inquiries by applying and communicating a high level of contract/product knowledge.
  • Provide customer service for a high volume of primarily routine inbound telephone calls and provide clients with product knowledge.
  • Trained new hires on the system and gave product knowledge * Call Center environment, steady paced of call flow

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38. Billing Complaints

low Demand
Here's how Billing Complaints is used in Customer Service Agent jobs:
  • Answered billing inquiries/resolved billing complaints.
  • Resolved customers' service and billing complaints by taking payments over the line and restoring service to their prepay phone.
  • Resolve customers' service or billing complaints by performing activities such as tracking packages and correcting data entry mistakes.
  • Resolve customers' service or billing complaints by performing activities such as refunding money or initiating merchant disputes.
  • Resolved customers' service and billing complaints by performing reviews, refunding money, and adjusting bills.
  • Resolve customer billing complaints by processing refunds, pro-rates, and customer compensations according to company protocol.
  • Resolve customers' service or billing complaints by performing activities such as applying credits or adjusting bills.
  • Resolved customers' service, and/or billing complaints by exchanging equipment, refunding money or adjusting bills.
  • Resolve guest billing complaints by performing activities such as refunding money, and adjusting bills.
  • Helped customers solve their billing complaints, products, and agent issues.
  • Resolved customer service or billing complaints by adjusting bills, offering credit.
  • Resolved customer's service or billing complaints by refunding money.
  • Handle billing complaints and problems.
  • Resolved customer service orbilling complaints by refunding money and offering credit.
  • Resolved customerservice or billing complaints by adjusting bills.
  • Resolve customers' service or billing complaints by performing activities such as exchanging Merchandise, refunding money, or adjusting bills.
  • Handled complaints regarding but not limited to property damage claims, service and billing complaints.
  • Confer with customer by telephone to provide information about products and services Resolve customer billing complaints Prepare change of address records

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39. Sales Goals

low Demand
Here's how Sales Goals is used in Customer Service Agent jobs:
  • Worked independently to meet established monthly sales goals on outbound/inbound projects.
  • Exceeded monthly established Sales Goals for Canada territory.
  • Cross sold other lines of insurance to new and existing customers, which enabled my team to reach our sales goals.
  • Placed and received calls in a courteous professional manner; Maintained maximum sales goals, Processed customer payments and resolved billing issues
  • Exceeded sales goals and customer satisfaction reviews for providing customers and policyholders with current knowledge of all company products.
  • Demonstrate exceptional sales abilities while thriving in challenging situations and eagerly meet sales goals and learning new skills.
  • Partnered and communicated with branch associates with a commitment to provide superior customer service and achieve sales goals.
  • Provide excellent customer service at all times while understanding the sales process and to meet sales goals.
  • Served as direct point of contact for customer service; brought in revenue by exceeding sales goals.
  • Assigned to a sales team who consistently exceeds sales goals and objectives for a national parts supplier.
  • Meet guidelines such as Average Handle Time, sales goals, and provide great customer service.
  • Received quarterly rewards for sales achievements, and exceed sales goals by more than 200%.
  • Mentored new agents, and motivated eight-member team to meet/exceed sales goals as team lead.
  • Outperformed on scored calls and often surpassed sales goals related to specific call center metrics.
  • Assisted with the administration and achievement of sales goals of $300,000 per week.
  • Suggest information about other products and services to increase and reach sales goals.
  • Uphold departmental quality standards at all times while meeting or exceeding sales goals.
  • Work to produce sales and meet sales goals set forth by management.
  • Exceeded sales goals by taking a consultative approach to addressing customer needs.
  • Surpassed my responsibilities of sales goals to consistently reach bonus every month.

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40. Accurate Information

low Demand
Here's how Accurate Information is used in Customer Service Agent jobs:
  • Provide accurate information regarding availability.
  • Answered inbound customer calls involving customers order status and providing the customer with complete and accurate information regarding their orders.
  • Audited agents' calls to observe performance and verify that agents are providing accurate information and communicating effectively to customers.
  • Provided members and pharmacies with accurate information regarding benefit plans to assure member and client satisfaction and accurate claims processing.
  • Served as operational liaison between Delta and all contracted business partners by communicating timely and accurate information internally.
  • Give accurate information and solutions to residential and business customer inquiries while exhibiting exemplary customer service and support.
  • Utilized troubleshooting and problem solving skills to successfully supply accurate information to callers and service center agents.
  • Recorded and verified accurate information of customers when documenting and processing personal and banking details.
  • Provided accurate information and assistance the customers, which include determining pick-up and/or delivery needs.
  • Trained to assist consumer with applying for health coverage giving accurate information about the federal marketplace
  • Provided timely and accurate information when updated, to reflect a well informative organization.
  • Access customer account information via remote mobility network to convey accurate information to customers.
  • Provided complete and accurate information to achieve customer satisfaction and exceptional entire rep.performance calls.
  • Provide accurate information regarding Student registration files and Sessions to address testing issues.
  • Managed escalated calls by answering questions, explaining procedures and providing accurate information.
  • Track orders and provide accurate information regarding billing, shipping and product availability.
  • Provide passengers with accurate information allowing them to properly begin their travels.
  • Provide accurate information to the customer, and update documents/orders as necessary.
  • Provided timely and accurate information reflecting a customer-oriented image for the company.
  • Provided accurate information and assistance to inbound customer calls via telephone.

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41. Problem Resolution

low Demand
Here's how Problem Resolution is used in Customer Service Agent jobs:
  • Assume responsibility, including follow-up for all problem resolution and customer satisfaction within my responsibility and authority.
  • Recognized for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-faced, technical environments.
  • Assisted customers and other employees with any necessary problem resolution related to ordering and delivery process.
  • Assisted customers by providing excellent customer service and offering problem resolutions regarding their orders.
  • Accomplished expedient results for processing, problem resolution and account management of corporate fuel transactions
  • Assist with problem resolution by analyzing and researching requests and determining appropriate actions/outcomes.
  • Performed wide range of customer-driven functions related to client satisfaction and problem resolution.
  • Handle problem resolution follow-up and/or escalation to a higher level of expertise.
  • Demonstrated strong customer service/relations ability through sales order processing and problem resolution.
  • Provided excellent customer service and problem resolution to all customer queries.
  • Demonstrated ability as a creative thinker and problem resolution skills.
  • Accelerated problem resolution for clientele in scheduling and order management.
  • Progressed from entry-level customer phone support to advanced problem resolutions.
  • Locate resources for problem resolution and offer best-option solutions.
  • Interfaced with various internal departments for problem resolution.
  • Assisted customer with billing and problem resolution
  • Follow documented procedures for problem resolution.
  • Offer problem resolution for customer satisfaction.
  • Helped with problem resolution when necessary.
  • Handled troubleshooting and product problem resolution.

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42. Appropriate Information

low Demand
Here's how Appropriate Information is used in Customer Service Agent jobs:
  • Provided accurate and appropriate information in response to customer inquiries and addressed customer service inquiries in a timely and accurate fashion.
  • Performed HR duties for employer-Provided accurate and appropriate information in response to customer inquiries
  • Provided accurate and appropriate information in response to roadside assistance inquires.
  • Provided customers with accurate and appropriate information to their inquiries.
  • Assisted members with appropriate information about their membership.
  • Provided accurate/appropriate information in response to customer inquiries.
  • Address customer service inquiries with appropriate information.
  • Conduct non-serious Adverse Event investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required.
  • Give accurate & appropriate information to answer questions, trouble shoot issues and resolve complaints.
  • Give accurate and appropriate information to book and modify flight reservations.
  • Enter appropriate information into intrepid software to conform to OCM standards.
  • Provide accurate and appropriate information to client inquiries ie answer questions, troubleshoot issues including mobile app and resolve complaints.
  • Answered an average of 600 calls per day Provided accurate and appropriate information in response to customer inquiries
  • Provided accurate and appropriate information in response to customer inquiries Demonstrated mastery of customer service call script within specified timeframes.
  • Home Office Customer Support /Technical Support Agent.Provided accurate and appropriate information in response to customerinquiries.
  • Provided accurate and appropriate information in response to customer inquiries.Properly directed inbound calls in.

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43. Directv

low Demand
Here's how Directv is used in Customer Service Agent jobs:
  • Utilized all customer service/telesales tools to promote Wireless One, DirecTV, and Dial-Up Internet and Wireless One Mall On-Line services.
  • Helped new customers sign up with DirecTV and help them pick a programming service that's best tailored their needs.
  • Answer calls from DirecTV customers* Document each interactions in details* Provide resolution on every call to avoid call backs
  • Answer sales and customer service calls for several Authorized Retailers for Dish Network, DirecTV and HughesNet.
  • Answered incoming calls from customers who needed help with billing and credit issues with their DirecTV System.
  • Take inbound calls for # 1 satellite provider DirecTV took orders for equipment and new service.
  • Handled customer service calls for a troubleshooting call center for Virgin Mobile and DIRECTV customers.
  • Provide troubleshooting instructions and assistance with programming equipment for DIRECTV in a call center setting.
  • Receive inbound calls and assist customers with their questions and issues regarding their DirecTV service.
  • Offer promotions and discounts to customers when appropriate when trying to sell DirecTV.
  • Handled customer issues for major companies including eBay, The USPS and DirecTv
  • Worked as a Customer Service Agent in a DIRECTV Customer Call Center.
  • Outreached to DirecTv customers who had requested to disconnect their account.
  • Talk to customers and sale them internet and phone through DirecTv.
  • Assisted customers in resolving all technical difficulties with their DirecTV devices.
  • Received multiple credit card and check payments from DirecTV customers.
  • Worked on DIRECTV Project to resolve and deescalate irate customers.
  • Provide front-line support from clients using DirecTV's service.
  • Provide quality service to DirecTV customers over the phone.
  • Identified and resolve problems with DirecTV products and services.

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44. Ticket Sales

low Demand
Here's how Ticket Sales is used in Customer Service Agent jobs:
  • Deliver high quality personalized service while facilitating ticket sales and customer check-in.
  • Provided customer service to originating and deplaning passengers along with ticket sales.
  • Handled reservation and counter ticket sales, disseminated customer concerns.
  • Negotiate ticket sales with excellent communication.
  • Provided sales, customer service and administration for advanced ticket sales for 100's of producers all over the Bay Area.
  • Organized and initiated ticket sales for over 10,000 passengers weekly for one of the largest domestic airlines in the U.S. 27.
  • Front line customer service, ticket sales, luggage service, gate procedures, baggage, mail and freight handling.
  • Check in passengers, control flights, assisted passengers, ramp coordinator, ticket sales, inbound and outbound flights.
  • Ticket Sales., Western Union and Money Order Transactions, Janitorial Duties, Load/Unload baggage s, Monitor Security Cameras.
  • Organized work areas to assist passengers with schedules, routing, fares, ticket sales, and arrival/departure information.
  • Increase passenger ticket sales and constantly communicate with passengers and team members to ensure safety on and off-board aircraft.
  • Position responsible for all customer check-in procedures, new ticket sales, itinerary changes, upgrades and baggage handling.
  • Cross utilized in ticket sales, passenger boarding and deplaning, ramp operations, and ground equipment checks.
  • Ticket Sales: was also responsible for selling tickets, quoting fares, accepting payment and assigning seats.
  • Provided all necessary customer services, including ticket sales, reservations, baggage service, and car rental.
  • Served as the customer's primary point of contact for ticket sales, transit information and MBTA issues.
  • Assist customers with reservations, ticket sales, issuance of boarding passes and all other counter duties.
  • Operated reservations computer, managed ticket sales, administered luggage claims, and oversaw all gate operations.
  • Ticket sales, checking in bags, getting people to flights on time, locating lost baggage.
  • Interacted with 500+ customers daily regarding reservations, ticket sales, gate operations, and baggage handling.

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45. Quality Standards

low Demand
Here's how Quality Standards is used in Customer Service Agent jobs:
  • Provided excellent customer service in a fast-paced and high tension environment in all customers contact situations according to company quality standards.
  • Used the automated and training tools provided to deliver exceptional customer service to meet department productivity and quality standards.
  • Displayed keen benefit knowledge by resolving benefit inquires with exceptional accuracy and clarity while exceeding corporate quality standards.
  • Communicated company/vendor policies, reiterate legal scripts, and maintain quality standards.
  • Provide phone support/servicing to our customers within established production and quality standards.
  • Provide fulfillment processing within established timeliness, production and quality standards.
  • Maintain and exceed the expected level of productivity and quality standards
  • Ensured team-wide commitment to premiere customer service quality standards.
  • Maintained and exceeded expected efficiency and quality standards.
  • Maintain high productivity and quality standards.
  • Ensured calls were processed in strict adherence to established policies, procedures, quality standards and federal laws and regulations.
  • Maintained high quality standards and remained in the top 10% of agents in call intake and quality scores.
  • Provide telephone support for numerous health insurance benefit options by answering client inquiries while meeting process and quality standards.
  • Performed all responsibilities with a focus on the needs of our customers in accordance with our quality standards.
  • Ensured that calls are processed in strict adherence to established policies, procedures, and quality standards.
  • Achieve and strive to exceed communicated quality standards as outlined in the Customer Service Guidelines.
  • Maintained and exceeded quality standards throughout major changes within the company and service department.
  • Assess and meet airline quality standards for services, and evaluation of customer satisfaction.
  • Adhered to all personal goals, attendance, and quality standards set by management.
  • Monitored all calls to ensure that required procedures and quality standards were met.

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46. Customer Feedback

low Demand
Here's how Customer Feedback is used in Customer Service Agent jobs:
  • Participated in Grass Roots meetings offering input to improve customer service according to customer feedback.
  • Collaborated effectively with staff to create an award-winning team and exceptional customer feedback.
  • Documented customer feedback in digital format to be forwarded to correct internal department.
  • Received awards for professionalism and friendly manner based on customer feedback.
  • Provided customer feedback and internal compliance feedback to management.
  • Received customer feedback and forwarded to appropriate stakeholders.
  • Received multiple awards for positive customer feedback.
  • Solicited customer feedback and resolved any problems.
  • Handled customer relations over the phone for Bank of America while maintaining good call handling time and receiving great customer feedback.
  • Received customer feedback via inbound calls and made changes to customer accounts as necessary to meet or exceed customer satisfaction goals.
  • Generated internal communications regarding customer feedback, email performance, website changes, and new product launches.
  • Utilized DataTrax to organize customers' account information and orders, and to capture customer feedback.
  • Forwarded customer feedback regarding feature requests, product gaps, and policy/process pain points.
  • Provide customer feedback findings to management and tracked reports all relevant to customer care.
  • Utilize Customer feedback to identify opportunities to improve the Customers' experience.
  • Achieved consistently high levels of customer feedback as well as call quantity.
  • Meet team and site performance goals with tool usage and customer feedback.
  • Solicit and type reports regarding customer feedback about their car rental experience.
  • Received Start Performer Award for outstanding track record of positive customer feedback.
  • Conduct outbound service calls to customers to obtain customer feedback.

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47. Additional Services

low Demand
Here's how Additional Services is used in Customer Service Agent jobs:
  • Memorized the company's product offerings; contributed to increase in ticket sales by effectively communicating product benefits and additional services.
  • Provided general information to customers related to additional services, procedures, and status of account utilizing extensive knowledge of programs.
  • Converted client turnover to additional services sold by effectively resolving customer disputes and explaining the benefits of additional services offered.
  • Review with customer additional services offered such as insurance to protect customers of all financial responsibility.
  • Provided information on additional services and protection products and processed enrollment of customer into them.
  • Consult with customers to identify potential needs and opportunities to offer additional services.
  • Identify opportunities and present additional services to existing customers based on customer needs.
  • Provided answers to billing questions and informed customer of additional services available.
  • Sell additional services by recognizing opportunities to up-sell accounts.
  • Assisted customer with solving problems and up selling additional services
  • Promote additional services to contribute to overall profit.
  • Suggest customers to purchase additional services.
  • Marketed additional services and promotions to clients
  • Booked reservations for guests via email and outbound calling to solicit sales of new or additional services.
  • Handled customer requests and questions, as well as up sell additional services to benefit the customer
  • Offered additional services while speaking to the convenience of one-stop-shopping (car rentals, hotels).
  • Promoted additional services such as seat upgrades, the company's credit card and travel insurance.
  • Persuade customer not to cancel their account by educating them about benefits and recommend additional services.
  • Recommended additional services to guests, as well as referral to other properties as needed.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features and services.

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48. Service Problems

low Demand
Here's how Service Problems is used in Customer Service Agent jobs:
  • Solved and disseminated complex service problems to meet critical deadlines, ensuring safe operations, customer satisfaction and repeat business.
  • Assigned the responsibilities on helping other customer service representative with complex customer service problems.
  • Provide prompt resolution troubleshooting customer's Video, High Speed Data and Digital Phone service problems by providing excellent customer service.
  • Answered inbound calls from AT&T customers regarding troubleshooting service problems, billing issues, and inoperative software.
  • Assist HVARC technician in performing preventative maintenance, troubleshooting or diagnosing service problems and repairs as needed.
  • Acted as a trouble shooter to successfully resolve any customer service problems at the gate.
  • Resolved product or service problems by clarifying the customer's complaint and finding suitable resolution.
  • Assisted customers by providing product and service information; resolving product and service problems.
  • Answered phones, took magazine orders, assisted with customer service problems with orders.
  • Assisted customers with billing concerns, inquiries, service problems and general information.
  • Reduced the number of repeat callers by solving product and service problems.
  • Resolved product or service problems by clarifying the customer's concern.
  • Resolved service problems by clarifying customer complaints and determining the cause.
  • Process installations, service changes and troubleshoot routine service problems.
  • Resolved product or service problems; expediting correction or adjustment.
  • Resolved product and service problems by clarifying customer complaints.
  • Resolve product and service problems.
  • Provided Customer Service Support for online customers Served customers by providing product and service information; resolving product and service problems.
  • Demonstrated listening and analytical skills, while obtaining key information and resolved complex service problems with first call resolution.
  • Handled incoming calls from small business customers, responding to price inquiries, resolving service problems and correcting billing errors.

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49. Seat Assignments

low Demand
Here's how Seat Assignments is used in Customer Service Agent jobs:
  • Provided customer service/clerical assistance, including flight scheduling and seat assignments.
  • Organized daily itineraries and issued seat assignments.
  • Examine tickets confirming seat assignments, guests check in, stock and distribution of GOL Airlines supplies from Brazil.
  • Assisted passengers in making rearrangements for seat assignments, meals, upgrades, connecting flights and other special requests.
  • Issue tickets, assign seat assignments, check baggage, board flights and provide any other information needed.
  • Provided excellent customer service to over 600 passengers per day with checking in, seat assignments and connections.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinate special services, and upgrades.
  • Created and updated passenger itineraries as needed for seat assignments, checked bags and changes on itineraries.
  • Evaluated and prepared flights by arranging seat assignments, determined weight and balance and coordinated upgrades.
  • Create reservations and modify existing reservations, seat assignments, issue boarding passes and baggage tagging.
  • Board outbound aircraft, change seat assignments, and assist passengers during irregular operations.
  • Assist with boarding guests onto aircraft and monitoring their boarding pass and seat assignments.
  • Checked in passengers for flights, seat assignments, and gate agent boarding flight.
  • Assist customers with seat assignments; check in, baggage and other flight details.
  • Greeted; provided efficient, friendly service to all customers and designate seat assignments.
  • Checked passengers in for flights including getting seat assignments, visas and passports.
  • Issue boarding pass and seat assignments with specified time per Airline standards.
  • Directed passengers to boarding gates and checked their tickets and seat assignments.
  • Confirmed seat assignments and issued boarding passes with accurate passenger counts.
  • Answer passenger's questions/requests regarding seat assignments, schedules and fares.

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50. Powerpoint

low Demand
Here's how Powerpoint is used in Customer Service Agent jobs:
  • Developed and implemented PowerPoint product introduction presentations for clients and agents.
  • Prepared presentation material through PowerPoint, and handled data-entry.
  • Designed management reports by creating MS-Access queries and macros, Excel, pivot tables, pivot charts, PowerPoint, Word.
  • Participated in Data Manipulation and Analysis for Business Intelligence Through Extensive Utilization of Microsoft Office Word, Excel And PowerPoint.
  • Edited business documents utilizing MS Word, MS Excel, MS PowerPoint and JAL reservation system ACCESS.
  • Create training presentations via PowerPoint to train new hire employees and provide continuous training for current employees.
  • Provided expert assistance with email support, Microsoft, Excel, PowerPoint and PC troubleshooting.
  • Submit QBR - Quarterly Brokerage Report (PowerPoint) to UPS-SCS Account Managers for review.
  • Used software tools including: Microsoft, Excel, PowerPoint Spoke with customers by phone.
  • Design and maintain appropriate databases using Excel, Word, PowerPoint and Microsoft Outlook.
  • Use Microsoft Windows, Outlook, Excel and PowerPoint to complete daily tasks.
  • Gained proficient computer skills (Word, Excel, and PowerPoint)
  • Can create mailing labels, merged letters, PowerPoint presentations.
  • Created MS Word and MS PowerPoint presentations.
  • Advance knowledge of Delta Term, Web Vision, Access, Excel, PowerPoint, Word, and Outlook.
  • Excel, access, word, lynx, Orion, PowerPoint, Outlook, and Inter active online meetings.
  • Use Sabre, MS Word, Excel, PowerPoint, and Outlook.
  • Excel, Word, Access, Outlook, PowerPoint.
  • Picked up phone calls, worked with different software additional to Microsoft word, Excel, and powerpoint, Product support
  • Learned to be extremely efficient at Microsoft Excel, Word, Diamond, Access, PowerPoint, and Siebel.

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20 Most Common Skill for a Customer Service Agent

Customer Service18.5%
Phone Calls12.2%
Customer Baggage10.8%
Credit Card Transactions6.7%
Technical Support5.9%
Data Entry5.7%
Customer Accounts4.5%
Check-In4.5%

Typical Skill-Sets Required For A Customer Service Agent

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
14.4%
14.4%
2
2
Phone Calls
Phone Calls
9.5%
9.5%
3
3
Customer Baggage
Customer Baggage
8.4%
8.4%
4
4
Credit Card Transactions
Credit Card Transactions
5.2%
5.2%
5
5
Technical Support
Technical Support
4.6%
4.6%
6
6
Data Entry
Data Entry
4.4%
4.4%
7
7
Customer Accounts
Customer Accounts
3.5%
3.5%
8
8
Check-In
Check-In
3.5%
3.5%
9
9
Customer Complaints
Customer Complaints
3.1%
3.1%
10
10
Billing Questions
Billing Questions
2.9%
2.9%
11
11
International Flights
International Flights
2.5%
2.5%
12
12
Outbound Calls
Outbound Calls
2.4%
2.4%
13
13
Ticket Counter
Ticket Counter
2.2%
2.2%
14
14
High Call Volume
High Call Volume
1.9%
1.9%
15
15
Customer Information
Customer Information
1.8%
1.8%
16
16
Computer System
Computer System
1.8%
1.8%
17
17
Troubleshoot
Troubleshoot
1.8%
1.8%
18
18
FAA
FAA
1.4%
1.4%
19
19
New Accounts
New Accounts
1.4%
1.4%
20
20
Customer Interactions
Customer Interactions
1.2%
1.2%
21
21
Customer Questions
Customer Questions
1.2%
1.2%
22
22
Customer Orders
Customer Orders
1.2%
1.2%
23
23
Special Needs
Special Needs
1.1%
1.1%
24
24
Appropriate Changes
Appropriate Changes
1.1%
1.1%
25
25
Medicare
Medicare
1%
1%
26
26
Verizon
Verizon
0.9%
0.9%
27
27
Customer Care
Customer Care
0.9%
0.9%
28
28
Telephone Calls
Telephone Calls
0.9%
0.9%
29
29
Payment Arrangements
Payment Arrangements
0.9%
0.9%
30
30
Flight Information
Flight Information
0.8%
0.8%
31
31
Product Information
Product Information
0.8%
0.8%
32
32
Customer Grievances
Customer Grievances
0.7%
0.7%
33
33
Potential Customers
Potential Customers
0.7%
0.7%
34
34
Company Policies
Company Policies
0.7%
0.7%
35
35
Flight Crew
Flight Crew
0.7%
0.7%
36
36
TSA
TSA
0.7%
0.7%
37
37
Product Knowledge
Product Knowledge
0.7%
0.7%
38
38
Billing Complaints
Billing Complaints
0.7%
0.7%
39
39
Sales Goals
Sales Goals
0.6%
0.6%
40
40
Accurate Information
Accurate Information
0.6%
0.6%
41
41
Problem Resolution
Problem Resolution
0.6%
0.6%
42
42
Appropriate Information
Appropriate Information
0.6%
0.6%
43
43
Directv
Directv
0.6%
0.6%
44
44
Ticket Sales
Ticket Sales
0.6%
0.6%
45
45
Quality Standards
Quality Standards
0.5%
0.5%
46
46
Customer Feedback
Customer Feedback
0.5%
0.5%
47
47
Additional Services
Additional Services
0.5%
0.5%
48
48
Service Problems
Service Problems
0.5%
0.5%
49
49
Seat Assignments
Seat Assignments
0.5%
0.5%
50
50
Powerpoint
Powerpoint
0.5%
0.5%

93,252 Customer Service Agent Jobs

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