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Job outlook for customer service agents in the United States
Customer service agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service agent job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service agents are projected over the next decade.
Customer service agent salaries have increased 11% for customer service agents in the last 5 years.
There are over 513,859 customer service agents currently employed in the United States.
There are 219,115 active customer service agent job openings in the US.
The average customer service agent salary is $29,598.
Are customer service agent jobs in demand?
Customer Service Agent job and salary trends over time
Customer Service Agent jobs over time
Customer Service Agent job growth rate over time
| Year | # Of Jobs | % Of Population |
|---|---|---|
| 2021 | 513,859 | 0.15% |
| 2020 | 522,373 | 0.16% |
| 2019 | 538,225 | 0.16% |
| 2018 | 529,407 | 0.16% |
| 2017 | 510,304 | 0.15% |
Average customer service agent salary over time
Customer Service Agent salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $29,598 | $14.23 | +3.2% |
| 2024 | $28,672 | $13.78 | +2.8% |
| 2023 | $27,879 | $13.40 | +2.6% |
| 2022 | $27,169 | $13.06 | +1.8% |
| 2021 | $26,682 | $12.83 | +1.8% |
Customer Service Agent jobs by state
Most common states for customer service agents
| Rank | State | Population | # of Jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,048 | 78% |
| 2 | Wyoming | 579,315 | 426 | 74% |
| 3 | North Dakota | 755,393 | 543 | 72% |
| 4 | Iowa | 3,145,711 | 2,245 | 71% |
| 5 | Montana | 1,050,493 | 716 | 68% |
| 6 | Delaware | 961,939 | 617 | 64% |
| 7 | South Dakota | 869,666 | 531 | 61% |
| 8 | New Hampshire | 1,342,795 | 785 | 58% |
| 9 | Nebraska | 1,920,076 | 1,099 | 57% |
| 10 | Vermont | 623,657 | 356 | 57% |
| 11 | Arizona | 7,016,270 | 3,777 | 54% |
| 12 | Wisconsin | 5,795,483 | 3,135 | 54% |
| 13 | Minnesota | 5,576,606 | 2,985 | 54% |
| 14 | Kansas | 2,913,123 | 1,551 | 53% |
| 15 | West Virginia | 1,815,857 | 942 | 52% |
| 16 | Idaho | 1,716,943 | 899 | 52% |
| 17 | Indiana | 6,666,818 | 3,407 | 51% |
| 18 | Colorado | 5,607,154 | 2,803 | 50% |
| 19 | Illinois | 12,802,023 | 6,275 | 49% |
| 20 | Massachusetts | 6,859,819 | 3,271 | 48% |
Most common cities for customer service agents
| Rank | City | # of Jobs | Employment/ 1000ppl | Avg. Salary |
|---|---|---|---|---|
| 1 | Cherry Hill | 8 | 11% | $32,188 |
| 2 | West Palm Beach | 6 | 6% | $24,258 |
| 3 | Livonia | 5 | 5% | $29,075 |
| 4 | Little Rock | 6 | 3% | $23,924 |
| 5 | Salt Lake City | 5 | 3% | $26,991 |
| 6 | Miami | 8 | 2% | $24,187 |
| 7 | Grand Rapids | 4 | 2% | $29,026 |
| 8 | Madison | 4 | 2% | $30,434 |
| 9 | San Francisco | 10 | 1% | $33,509 |
| 10 | Oakland | 5 | 1% | $33,425 |
| 11 | Kansas City | 4 | 1% | $27,432 |
| 12 | Las Vegas | 4 | 1% | $26,631 |
| 13 | Chicago | 13 | 0% | $29,860 |
| 14 | Los Angeles | 7 | 0% | $32,167 |
| 15 | Houston | 6 | 0% | $26,508 |
| 16 | Phoenix | 6 | 0% | $28,546 |
| 17 | San Diego | 5 | 0% | $31,762 |
| 18 | Dallas | 4 | 0% | $26,921 |
| 19 | Jacksonville | 4 | 0% | $24,700 |
Customer Service Agent job outlook: Expert opinions
Our panel of customer service agent experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Service Agent?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!