Customer Service Agent Work From Home jobs

Financial Services Associate - Entry-Level Opportunity Santa Fe, NM Area Are you looking to start your financial career and grow within a small, supportive firm? This is your chance to join a community-focused financial services team in Santa Fe. You'll get hands-on training, learn the industry, and have the opportunity to grow with the firm. About the Firm: This is a small, close-knit firm that provides personalized financial planning and investment services. The team values community involvement and offers a friendly, collaborative environment where you can develop your skills. Job Responsibilities: Help clients with account questions, deposits, withdrawals, and setup. Work with the team to manage client accounts and ensure everything is compliant. Assist with administrative tasks like filing, maintaining client records, and managing documents. Support senior team members and learn the financial industry through hands-on experience. Opportunity to take on more responsibility and grow into more senior roles. What We're Looking For: Experience: 1-2 years in financial services is a plus, but not required. Licenses: If you have an SIE or Series 7 license, that's great, but not necessary. Skills: Good organization, attention to detail, and clear communication. Tech-Savvy: Comfortable using computers and software like Microsoft Office. Curious & Eager to Learn: Ready to take on new tasks and grow in your career. Why Join Us? Room for Growth: There's plenty of opportunity to advance within the firm, from operations to client-facing roles. Supportive Environment: Work with experienced professionals who will mentor and train you. Work-Life Balance: Flexible schedule with the option to work from home on Mondays. Great Benefits: Competitive health benefits and free financial planning services. If you're ready to start your career in financial services and grow with a great team, apply today! MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at *****************

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters. Droisys is seeking SAP CX - (Customer Experience) Consultant job offering Remote Work for a long-term job opportunity in the USA. Here are the job details Job Title SAP CX - (Customer Experience) Consultant Job Location Remote Work Duration 12 Months Rate $105/hr C2C Job Description Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service Cloud and Marketing Cloud. Must have experience with ITAR Compliant in SAP. Facilitate client conversations to assess requirements, define scope and recommend best practices for SAP CX Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products. Experience with SAP Process Modelling Suite (Signavio, ARIS, Visio) Good understanding of SAP SD/Order management cycle in SAP. Must have cross functional Integration knowledge with CRM/Sales force/SAP. Lead the implementation configuration and customization of SAP Sales Cloud and Service Cloud solutions ensuring alignment with client needs and industry best practices. Provide guidance and support for the transition to SAP Service Cloud version 20 leveraging knowledge of the new features and capabilities Collaborate with cross functional teams including developers' architects and project managers to deliver scalable and reliable SAP CX solutions. Apply expertise in the utilities industry to address unique customer experience challenges and develop relevant solutions. Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.

Job Opportunity: Customer Support Representative/Account Representative-Sr Pay Rate: $18-19.16/hour Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks starting after the New Year. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Job Responsibilities for Client Support Service Professional: Provide exceptional support for Morgan Stanley clients through incoming calls, addressing service inquiries with accuracy and efficiency. Assist with Cash Management products, online account access, mobile app usage, and general financial questions. Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment. Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team. Benefits Info Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

This is a 6 month contract position with possible extensions. This position is able to be fully remote however training for the first 2-3 weeks is 100% onsite. Candidate will be providing customer service to Gas utility customers via email, phone and chat. Experience in Customer Service is a must. Energy/Utility experience would be nice-to-have. Looking for someone with a great personality and demonstrated ability to provide great customer service. Candidate will need to be willing/able to learn a great deal, so a quick and eager learner is imperative. - Need to be have strong customer service aptitude and a desire to help - If they have Natural Gas experience, that would be a plus, but not required - Ability to use Excel, Word, Outlook; experience in SalesForce could be helpful - Center covers 8am-6pm ET; prefer candidate can go 9-6 ET; will need to have some flexibility for coverage as needed for that earlier start by one hour

Fully Telework **US Citizenship Required** We are looking for a seasoned Customer Service Representative to join our team working in a fully remote capacity. This position is supporting the Department of Labor and offers a variety of 4 day, 10 hour shifts. It is a great opportunity for someone who wants to utilize their skills in the comfort of their own home Job Description: As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day. Job qualifications: A minimum of two years call center customer service experience High School diploma or General Educational Development (GED) certificate Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers Ability to control the pace, flow of the inquiry, and manage call time effectively Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers Ability to listen to, empathize with customers, and acknowledge their concerns Ability to follow protocol and to apply sensitivity and discretion in handling confidential information Ability to gather and document information to determine a customer's needs, apply problem solving skills, and resolve the inquiry/request effectively Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner Ability to use the web to search and retrieve information Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment Ability to take direction within a team setting and complete team-related work promptly Equivalent to a low-risk public trust background investigation Other job specifics: Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook Able to work in a fast-paced environment

6 Month Contract, must have Retail Industry OR BPO (Business Process Outsourcing) experience. $30-$36/hr. Customer Service Partner Specialist 6-Month Contract Fully Remote, working EST Hours Must Haves: 3-5 years of experience in customer service, call center operations, within retail and/or BPO settings. In-depth understanding of call center metrics (e.g., AHT, SLA, CSAT). System proficiency in CRM platforms Experience in training, quality, onboarding, or coaching team members preferred. Excellent communication skills and ability to manage cross-functional collaboration. Bachelor's degree or equivalent combination of education and experience. Transparency, great communication skills, and the ability to work autonomously but also well in a team environment are top soft skills ETW will have to go through defective claims process as needed; experience in refunds, escalations, etc. would be great to have

in our Customer Service Department. Primary Job Responsibilities: · Product Knowledge: Provide informed answers to questions regarding products, pricing, and availability. · Order Support: Assist customers and the Sales Force in processing orders and tracking their progress. · Effective Communication: Clearly and efficiently respond to shipping inquiries and provide timely updates on order status. · International Collaboration: Coordinate with our international customer service department to address customer needs and manage necessary documentation. Job Requirements: · Problem Solving: Identify and troubleshoot customer issues, providing effective solutions to enhance customer satisfaction. · Mathematical Skills: Perform basic mathematical calculations, including percentages, to handle discounts, refunds, and pricing adjustments. · Outstanding Written and Verbal Communication: Demonstrate exceptional written and verbal communication skills to effectively interact with customers and convey information clearly and concisely. · Organizational Skills: Utilize strong organizational skills to manage time effectively, prioritize tasks, maintain a tidy and efficient workspace, and ensure a strong follow-up on customer inquiries and issues. · Team orientated with the ability to effectively interact with co-workers, internal departments, and external customers. · Strong Computer Skills: Proficiency in using computers, including knowledge of Microsoft Office Suite, office software, the ability to quickly learn new technologies. · A minimum of two years of call center experience (preferred) · Bilingual in English and Spanish (preferred) Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k). Candidates should send resume and salary requirements to: Weyco Group, Inc. 333 W. Estabrook Blvd Glendale, WI 53212 Attn: Human Resources E-mail: ***************** Fax: ************

Compensation: $30-34/hr - Bonus Program- Generous Benefits Availability: Monday- Friday, 8-5 pm. 3 days in office; 2 days working from home. This premium provider of frozen Asian food, headquartered in Tukwila, WA is looking for a Customer Service Specialist. As one of the fastest-growing Asian brands in the grocery freezer aisle, they are dedicated to delivering high-quality products to their customers. Their spirit of innovation and passion is reflected in everything they do. Guided by their mission, they prioritize the "5 C's"-Culture, Connection, Creativity, Communication, and Collaboration. If you thrive in a dynamic, high-energy, and team-oriented environment, we'd love to hear from you! RESPONSIBILITES Strategic Support: This position is accountable for supportinting the development and implementation of key strategies impacting the entire Customer Service Team. Work closely and support internal teams: Supply Chain Team: logistics and inventory-related communication. Sales Teams: ensuring alignment on orders, forecasting, and customer needs. Maintain relationships and support Brokers Act as main point of contact for Warehouse & Carrier Representatives regaring lostitics and shipping Serve as the primary point of contact for customers: handling inquiries, orders and feedback QUALIFICATIONS Logistics, Operations, Supply Chain and/or Customer Service experience High Energy, Collaborative personality: thriving in team settings and working well with diverse groups. Strong communication skills: written and verbal, to serve as the liaison among different stakeholders. Customer service experience in managing relationships and ensuring customer satisfaction. Organizational skills: ability to juggle multiple responsibilities and maintain efficiency. CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.

As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo's products and services. This role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based candidates who are local/hybrid, or fully remote and highly encourage candidates residing in the Mountain and Pacific time zones to apply. Responsibilities Act as a customer advocate, collaborating with internal teams to resolve issues promptly Handle incoming cases, escalating when necessary to ensure timely resolutions Respond to customer inquiries via phone, chat, and email, maintaining high efficiency Document customer interactions and solutions in our case management system Keep customers informed about critical updates and system change Qualifications 2+ years of call center experience in a technical setting is required Industry experience in physical security and access control is a plus Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT Strong service orientation with a passion for delivering exceptional customer experiences Ability to multitask, work independently, and contribute effectively to a team Excellent problem-solving skills, organizational/time management abilities, and ownership of issues Team-oriented with integrity, dependability, and adaptability Empathetic listener with stress management capabilities Excellent written and verbal communication skills with a knack for research Bilingual fluency in English and Spanish is a plus Familiarity with Salesforce or similar CRM platforms is a plus Willingness to work occasional Saturdays and/or holidays is preferred Employment offers are contingent upon: successfully passing a background and credit check; the ability to commit to an initial 5-week [paid] training schedule of M-F 9 am-5 pm EST; and the ability to travel to Bethesda, MD to attend New Hire Orientation The expected total compensation package for this full-time, non-exempt position includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks (**************************** based on their work locations. About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at ************* Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

Job title: Customer Service Representative II Duration: 12 months with high potential to extend What You Will Accomplish: ● Helping complete online transactions by opening the lanes of communication ● Calling, texting, and emailing the buyer and seller to educate them on sales and our online checkout experience ● Facilitate delivering GMV (online vehicle sales) to the motors category ● Interact with internal and external partners to realize opportunities ● Hone skills of communication in the motors industry ● Gather feedback from customers that can be used to improve our vehicles sale and purchase experience What You Will Bring: ● Motors industry knowledge and experience ● Proficient communication skills, including being professional, personable, and assertive with mix of business and individual customers ● Track record of task completion ● Located in draper, UT 5-days a week (Mon-Fri) in office with an option to work from home 1-day per week. Hybrid schedule to be revisited after 3-6-month training ramp Compensation: The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries: Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee. Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. Please send an email to ************************** if you have any questions Thank you and have a great day!

Call Center Representative This is a remote position but they can work in our Mattoon, IL office if preferred and they will be required to report to the office if loss of internet/power at home. Shifts are M-F between 7am - 7pm. This is a call center environment. Responsibilities: Interacts with business customers to provide information in response to inquiries about products and services as well as handles and resolves complaints to the customer's satisfaction. Business customers range from small one-line customers to large system corporations which require the ability to communicate professionally and effectively. Requests and inquiries are received from business customers in all markets. Customer requests are received by telephone, postal mail and email. May be asked to write small MAC (move and change orders) and also provide alternative solutions to customers who have had a change in service notice for increased charges for copper services for example. Will be part of a Special Projects team which will support customers and internal initiatives a well. Qualifications: HS diploma/GED. Strong initiative and organizational skills. Must be able to quickly learn and maintain multiple processes and system applications in a fast paced, always changing environment. Detail oriented while still able to meet deadlines and work quickly. Enjoy working in a team environment and maintain a good attitude both with customers and team members. Must have experience with Word/Excel. 4-6 years' experience in a Customer Service-related field preferred. PRISM experience preferred.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.\ Pay $18 (Monday-Friday Day Shift) Work Environment: In-office training for about 2-3 weeks. After successful training this position will become work from home (remote) Additional Info: Must have reliable transportation and home internet access Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

Annuity Product Representative Hire Type: 6 month contract-to-hire Location: HYBRID - Cincinnati, OH 45242 - (will do training in office for the first months and then the role goes fully remote) Shift: M-F, 8:30am - 5:15pm Pay: $20/hr-25/hr Must Haves: General customer service experience Strong customer service skills, including a professional/polite telephone personality with excellent written and verbal skills Call center experience OR proven ability to learn new concepts whether through recent studying experience or another complex role Experience with Microsoft Products (Word, Excel, Teams, Outlook, etc.) Strong aptitude for learning Strong organizational and analytical skills with the ability to multitask The ability to effectively and efficiently navigate through multiple programs/systems/screens while on a phone call Day to Day: Insight Global is looking for an Annuity Product Representative in the Cincinnati, Ohio area. The client is a leading insurance holding company who provides protection, retirement income and reinsurance solutions through its subsidiaries. The Annuity Call Center Representative plays a significant role within the Annuity business unit for the client, and the Call Center Representative will have a direct impact on customers. This person will operate in an inbound call center environment, serving as the primary point of contact for providing reactive annuity product support for clients and financial professionals via phone and email communication. The Call Center Representative will be thoroughly trained, starting the first 8 to 12 weeks on-site at the client's Blue Ash location. They will start with taking very basic calls, and ultimately transferring the majority of calls until they finish the training program. This includes, but is not limited to: Providing education and customer service on the client's full portfolio of annuity products and riders Taking and processing trade requests as well as taking other buy/sell orders in a timely/accurate manner Professionally communicating with a large array of internal departments in order to assist the external customers

Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company's products and services. As the frontline ambassador for PorchToPatio, you'll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement. Hours: 11:30 AM - 8:15 PM EST (with a 45-minute lunch break) Benefits: Medical reimbursement plan after 90 days Employee discount Paid time off after 90 days Annual performance bonuses Work-from-home flexibility Key Responsibilities: Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills. Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat. Navigate and utilize multiple software tools, including reporting tools and Excel, to manage day-to-day operations and resolutions. Consistently exceed customer satisfaction, efficiency metrics, and resolution targets. Collaborate with team members to maintain a positive, engaging, and productive work environment. Participate in projects, including updates to our industry-leading website and processes. Requirements: Strong customer service skills with the confidence to handle various inquiries and provide timely solutions. Comfort working remotely, with a reliable workspace and self-motivation to stay productive. A passion for learning about our products, services, and industry to better serve our customers. Excellent communication and relationship-building skills, particularly over the phone. Reliable attendance and adherence to a set schedule. Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers. Familiarity with Excel and reporting tools. A customer-first mentality and a commitment to teamwork. Job Details: Job Type: Full-time Pay: From $18.00 per hour Expected Hours: 40 per week Benefits: Paid time off Parental leave Work-from-home flexibility Shift: 8-hour shift (day shift) Application Question: What does customer service mean to you? Work Location: Remote If you're passionate about delivering exceptional service, thrive in a remote work setting, and are excited to dive into our world of products and customers, we'd love to hear from you. Apply today and become part of our dedicated team!

COMPANY PROFILE: Founded in 1976, Dedar is a "fabric house" that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in producing excellent fabrics. Characterized by seductive color palettes and unexpected patterns, Dedar's fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery, and wall covering of timeless elegance. Just 20 people 20 years ago, Dedar has grown to be an international team of more than 200 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, the UK, the USA, UAE, Germany, and several dealers and distributors. PURPOSE: We are looking for a Customer Service Representative who will work closely with the sales representatives, providing daily support to achieve tactical commercial goals. The Customer Service Representative will be responsible for managing the projects by overseeing all phases of order management and ensuring customer satisfaction following company guidelines and expectations. Responsibilities will focus on managing orders throughout the entire sales cycle. DUTIES & RESPONSIBILITIES: Main activities: Communicating directly with sales representatives, specifying design firms, furniture dealers, procurement offices, and purchasing agencies, and facilitating a close working relationship between the sales representative and these outside agencies. Responsible for responding, in partnership with management and sales representatives, to all requests for quote (RFQ) and requests for price (RFP). Managing the order process from customer request to post-sale service. This includes sample and project orders, reserves, prices and offers, stock check availability, and product information. Become highly knowledgeable on company products and offerings, including special products and the technical aspects of commercial and hospitality applications. This includes independent fabric treatments and third-party laboratory certification testing. Assuring an updated project portfolio while maintaining accurate and up-to-date project/sales reports. Tracking price offers and project-specific commission agreements following commercial strategies and management guidelines. Managing process relationships with accounting, production, and delivery departments to ensure continuous checks on open projects. EXPERIENCE & SKILLS: Associate or bachelor's degree preferred; At least 2 years of experience in Customer Service roles; Computer savvy with strong Office 365 skillset; An ability to develop and manage effective relationships and a strong willingness to listen actively; Well organized and polished with an ability to work under pressure; Good communication and time management skills; Self-starter with an upbeat and enthusiastic attitude. Our offices are located in Stamford, Connecticut. You can work from home one day per week. We look forward to working with you!

Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent. We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their E-Z Pass accounts. The Customer Service Representative will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is remote based out of Tullahoma, Tennessee. Essential Job Duties & Responsibilities: • Answers all incoming phone calls from customers. • Processes all fax and email inquiries. • Performs all assigned tasks as quickly and accurately as possible. • Follows all established policies, procedures, and written/verbal instructions. • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. • Answers all inquiries related to New Hampshire E-Z Pass Minimum Job Requirements: • High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center. • Must possess a positive attitude. • Must excel in a fast-paced environment. • Able to work and respond in a high-volume situation. • Willing to work extended hours. • Ability to type 40 plus words per minute (WPM). • Proficient in Microsoft Office Pay Rate: $14.00 Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

· Handle heavy phone traffic for departments Citywide.· Perform routine office duties, including but not limited to, providing phone, electronic and face-to-face support to customers, appropriately directing internal and external customers, processing drop box payments, posting payments and handling incoming and outgoing mail.· Assist with interdepartmental cash and reporting/tracking functions.· Process internal and external customer requests, including but not limited to, utility account connects, disconnects, and transfers and billing, rate, calculations, and payment arrangements.· Receive, maintain, and account for monies for utilities; provide payment receipts.· Account for and balance cash drawer daily, prepare daily deposit for the bank and ensure compliance with the City of Denton and Customer Service internal cash handling policies; keep accurate records and update personal data on accounts in the billing, as needed.· Process commercial account set ups; validate Tax IDs.· Explain available solid waste services, calculate associated costs, and complete service contracts; generate and process solid waste work orders; maintain and file contracts in an organized manner.· Process, logs, and files water leak adjustment and leak check requests.· Assist with projects and performs back-office assignments, as needed.· Assist peers with questions, errors, and escalated customer issues.· Serve as a back-up to Customer Service Rep II in their absence. SUPERVISORY/BUDGET RESPONSIBLITIES · None. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS· High School diploma or equivalent; and,· One (1) year customer service experience; and,· Six (6) months of cash handling experience,OR· Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job. REQUIRED SKILLS/ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:· Knowledge of applicable laws and regulations, as well as City of Denton policies and procedures. Skill in identifying moderate problems and implement solutions. · Skill at an intermediate level, working with Microsoft Office 365, and other software systems to complete work. Skill in interpersonal relationships, including using tact, patience, and courtesy. · Skill in providing exceptional service to internal and external customers.· Ability to establish and maintain effective interpersonal relationships.· Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.· Ability to document all adjustments necessary and approved to complete the project. Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view. Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment. · Ability to establish and maintain effective interpersonal relationships.· Ability to accurately prepare and maintain records, files, and reports.· Ability to handle records and moderate situations of a confidential nature.· Ability to handle difficult and stressful situations with professional composure and confidentiality.· Ability to meet Quality Assurance Requirements and other key performance metrics for the call center operations. CONDITIONS OF EMPLOYEMENT· Must have and maintain a valid Class “C” Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).· Must pass a drug test, driver's license check, criminal history background check, and social security number verification.· Must be able to work Departmental published hours of operation. SAFETY· Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.· Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.· Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor. WORKING CONDITIONS/PHYSICAL REQUIRMENTS· Safety Sensitive (Subject to random drug testing): No· Tools/Equipment Used: Standard office equipment, including computer and peripherals, internet access to access the City of Denton secure virtual network.· Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.· Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.· Lifting: Occasional lifting and carrying less than 10 pounds· Environment: Works in an office and/or home-office setting with dedicated work area free from interruptions; occasionally requires irregular and/or prolonged hours.· Travel: Travels to City of Denton buildings and professional meetings as required.· Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours to complete daily tasks. May work from home for as much as 90% of scheduled hours with supervisor approval, based on business necessity.· Mental Demands: Maintains emotional control under stress; works with frequent interruptions. CORE VALUES· Inclusive· Collaborative· Service-Oriented· Strategically Focused· Fiscally Responsible

The Customer Experience Representative provides high level, professional and effective customer service to support the activities of WALTER, to project a positive image of the company, its products and its services and to ensure the needs of our customers are met 100% of the time. Join our small, supportive team where a positive and collaborative culture is at the heart of everything we do. This customer service role offers a mix of in-office and remote work, with one rotating remote day per week after training. If you're someone who enjoys helping others and working in a friendly, close-knit environment, we'd love to hear from you! Responsibilities: Answer all calls quickly with a positive, professional and cheerful attitude in order to establish a favorable first impression each and every time. Accurately enter customer orders to achieve error free order entry thereby promoting a positive image of the company's reliability and capabilities. Develop knowledge and expertise of the customer service functions within the TECSYS system to ensure accurate input and output of information. Carefully review orders received by fax, email or EDI to ensure quantities, prices, shipping methods, shipping locations and special requirements are complete and accurate prior to order entry. Proactively contact the customer prior to order entry in the event any clarification is needed or there are irregularities in the quantities, prices, shipping methods, shipping locations, promotions or special requests. Document on the order with thorough notes any changes that are made by verbal agreement to the original order. Tactfully and professionally encourage increases to customer orders that will benefit the customer if they were to reach a higher discount level or promotion opportunity. Participate in marketing campaigns by promoting Walter product through proactive sales calls to distributors and communicating to sales team through Salesforce.com activity. Quickly and efficiently handle customer inquiries relating to orders placed, scheduled delivery, tracking, cancellations, additions, backorders, product availability, discrepancies, etc., with the goal of exceeding expectations. Understand and provide RGAs, order quotes, discrepancy corrections, conformation copies, shipping information, backorder status, discount policy information, stock availability, pricing, distributor location information, among others. Other duties as assigned. Regular and dependable attendance in line with company business hours and policy is an essential requirement of this position. Knowledge, Skills and Abilities: 1. Must thrive on providing assistance and being able to solve problems and offer solutions. 2. Must have excellent interpersonal skills. 3. Must have excellent verbal and written communication skills. 4. Must be computer literate, including Microsoft Office. Knowledge of Salesforce.com and TECSYS operating systems a plus. 5. Must be detail oriented and have a high sense of urgency. 6. Excellent telephone voice and persona. Experience & Education: 1. High school diploma or equivalent. 2. 3 - 5 years customer service experience. Physical Activities and Demands: 1. This position is a sedentary position with the majority of time sitting. It requires the ability to move around the office and building to meet with employees, applicants, vendors, etc., and to access files. 2. This position requires the following abilities: a. Finger Dexterity: Working primarily with the fingers to make small movements such as typing. b. Talking: To convey detailed and/or important instructions or ideas accurately, loudly, or quickly. c. Hearing: Able to hear average or normal conversations and receive detailed information. d. Repetitive Motions: Movements frequently and regularly required using wrists, hands, and/or fingers. 3. This position requires close visual acuity to perform such tasks as: preparing and analyzing data and figures; transcribing information; viewing a computer terminal. 4. This position is office based and therefore there are no adverse environmental conditions present.

Benefits Representative - Liberty NationalTallahassee, FL Crafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.