Customer Service Associate
Customer service agent job in Topeka, KS
Starting hiring pay at: $15
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off*
Closed for all major holidays**
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
*Must satisfy hours requirement per year
**Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 16 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
Reservation and Transportation Ticket Agents and Travel Clerks (Transportation and Warehousing)
Customer service agent job in Kansas City, KS
Mercor is recruiting **Reservation and Transportation Ticket Agents and Travel Clerks who work in the Transportation and Warehousing Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as an Reservation and Transportation Ticket Agents and Travel Clerks.
Applicants must: - Have **4+ years full-time work experience** as a Reservation and Transportation Ticket Agent and Travel Clerk - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Customer Service Representative
Customer service agent job in Kansas City, KS
We're partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you're someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.
Responsibilities:
Take customer orders by phone and email for commercial appliances and parts
Enter detailed product orders accurately, including shipping and freight specifics
Respond to customer inquiries and provide support or escalate as needed
Maintain customer accounts and track order activity in internal systems
Reconcile machine orders with production reports and generate weekly reports
Support key account tracking and documentation for leasing and consignment
Stay flexible and cross-trained, supporting team coverage and shared responsibilities
Assist with other duties as assigned by the customer service manager
Requirements:
Strong attention to detail and ability to keep track of order specifications
Excellent communication skills and a service-oriented approach
Comfortable working in an open office environment with multiple conversations happening
Basic proficiency with Microsoft Office and ability tolearn new software
Reliable, professional, and eager to learn the products and parts they support
Previous customer service experience is a plus
Walser Auto Campus: Jaguar Land Rover of Wichita Service Advisor
Customer service agent job in Wichita, KS
Service Advisor - Walser Automotive Group
Join a family-owned automotive leader with over 70 years of excellence. As a Service Advisor, you'll be the face of Walser Service - welcoming guests, coordinating with technicians, and ensuring every customer receives the exceptional care that defines our culture.
Compensation:
On Average $70,000 with potential to earn up to $115,000 or more based on incentives!
Opportunities for growth and development
What You'll Do
Greet customers, perform vehicle walk-arounds, and write repair orders
Serve as the main point of contact between customers and technicians
Communicate clearly about services, timelines, and recommendations
Use TruVideo and Estimating tools to create accurate, transparent service experiences
Stage vehicles, assist with shuttle coordination, and maintain shop flow
Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded
What You'll Bring
Automotive or customer service experience preferred
Strong communication, organization, and multitasking skills
Comfortable using Microsoft Office and DMS software
Valid driver's license and clean driving record
What's in it for you?
Career Growth
Skill Development
Team-First Environment
Recognition Programs
? Apply today and grow your career with Walser Automotive Group!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
Customer Experience Representative
Customer service agent job in Wichita, KS
Customer Experience Representative - Electrex | Wichita, KS
Be the Voice of the Customer. Deliver Precision. Elevate Every Interaction.
At Electrex, we partner with OEM leaders across turf, agriculture, construction, public utilities, and off-road industries to design and deliver custom wire harness solutions. As a Customer Experience Representative, you'll be the key link between our OEM customers and our internal teams-managing purchase orders, coordinating requests for quotes (RFQs), and ensuring every interaction reflects our promise: Better, Right, Pain Free.
Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m.
What You'll Do
Receive, review, and enter customer purchase orders-verifying part numbers, pricing, lead times, and documentation accuracy.
Manage and complete RFQs for custom wire harnesses-coordinating with engineering, design, and production to ensure timely, accurate responses.
Serve as the primary liaison for OEM customers, crafting clear, professional written communication that builds trust and confidence.
Proactively coordinate order status updates, schedule changes, and delivery details with precision and follow-through.
Support new product introductions and prototype builds, ensuring seamless communication from design to delivery.
Identify opportunities for process improvement or value-add solutions that enhance customer satisfaction.
Track and report key customer metrics-on-time delivery, order accuracy, and satisfaction trends.
What We're Looking For
Education:
High school diploma or GED required; Associate's degree preferred.
Experience:
2-4 years in customer coordinator, account management, or inside sales, preferably in manufacturing or environments that support businesses that build high value precision products.
Experience working with purchase orders, RFQs, and/or ERP systems strongly preferred.
Spanish Bilingual a plus.
Skills:
Exceptional written and verbal communication-professional, concise, and polished in every email and/or phone call.
Strong organizational skills and ability to manage multiple customer accounts and deadlines.
High attention to detail when reviewing orders, pricing, and technical data.
Proficiency in Microsoft Office; experience with ERP or CRM systems a plus.
Proactive, curious, and solutions-oriented-able to anticipate needs before they arise.
Why Electrex
You'll gain visibility into project management, product development, and executive-level customer engagement, building a strong foundation for career growth within a company known for excellence, integrity, and service that goes beyond the transaction.
Here, every role plays a part in keeping our customer experience Better, Right, and Pain Free.
ELECTREX, Inc. EEO & Employment Eligibility Electrex, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. About the Company: Our strength as an organization comes from our deep belief that business should create more than just economic capital, but social and spiritual capital as well. Electrex, Inc. understands the importance of doing well and doing good - for our customers, our employees, our suppliers, and our community. Etched in our DNA, you will see an organization built on Character, Connection, Competence, and Commitment lived out through Serving People, Pursuing Excellence, Stewarding Resources, and Honoring God. Every undertaking is built around these principles, and our pursuit to live by them is never finished. For more information visit ***********************************
Customer Success Representative (Brilliant Harvest)
Customer service agent job in Kansas
Brilliant Harvest is a seed stage startup in the AgTech industry who leverages cutting-edge AI technologies to build something extraordinary! Our AI assistant empowers equipment dealer teams across the entire customer experience from purchase to repair.
NOTE: This opportunity is open for those located in the midwest USA (i.e. Des Moines, Kansas City, Minneapolis)
We're looking for a customer-first problem solver who knows the agriculture equipment world inside and out, especially equipment dealers, and who also brings a flair for marketing and content creation. In this hybrid role, you'll be the boots on the ground with dealers and farmers, making sure they're supported, engaged, and finding real value in our platform. You'll also help us amplify our message through tutorials, presentations, and marketing initiatives that strengthen adoption and loyalty.Customer Success & Dealer Engagement:
Serve as the go-to partner for equipment dealers and farmer users, ensuring they're trained, supported, and realizing value from our platform.
Build trusted relationships with dealership teams to increase adoption and expand platform use across their operations.
Deliver product demos, onboarding sessions, and training (both in person at dealerships and online).
Collect customer feedback and usage insights, and collaborate with Product to inform improvements and bug fixes.
Track account health and usage metrics; execute playbooks to drive deeper engagement and retention.
Marketing Coordination:
Create simple training materials. Develop basic how-to guides, slide decks, and short demo videos to support customer onboarding and feature adoption.
Support customer-facing content. Draft and update one-pagers or case studies, working with Marketing to keep voice and style consistent with brand.
Capture stories from the field. Gather photos, quotes, and testimonials from dealers and farmers to share back with the Marketing team.
Assist with campaign execution. Help adapt and distribute existing dealer-focused programs or co-branded assets provided by Marketing.
Pitch in at events. Coordinate dealer event needs and provide on-the-ground support with materials and content capture.
What You Bring:
1 to 3 years experience in customer success, account management, or sales support within agriculture, ideally working directly with equipment dealerships or ag software solutions.
Ability to connect with both dealers and farmers, understanding their day-to-day realities and empowering them with technology for improvement
Strong communication and presentation skills: clear, approachable, and confident in front of groups.
A natural organizer who follows through, anticipates needs, and takes initiative.
Comfort with technology, and enthusiasm for helping non-technical users become confident with new tools.
Background in marketing, communications, or content creation (comfortable writing copy, building presentations and flatsheets (Canva), capturing content in the field, and leading tutorial/video content). Not a requirement to be a graphic designer, the key is the ability to create a decent draft that can have final polishing done by a graphic designer.
Experience working remotely from home
Up to 50% travel to dealerships and farm sites, including comfort navigating locations with large equipment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplySales and Customer Solutions Representative
Customer service agent job in Overland Park, KS
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environments
Preferred Qualifications
* 1+ years of call center experience
#ZRSM2
CRT110 2025-65411 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Customer Solutions Representative
Customer service agent job in Olathe, KS
Job Posting Text Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn!
Shift
Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday.
What You'll Do
As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization.
Your day-to-day might include:
* Talking to customers and our sales team by phone or email
* Placing and tracking product orders
* Providing accurate information about our tools and equipment
* Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work
* Learning about products and recommending solutions based on customer needs
What We're Looking For
We don't expect you to know everything on day one. We do expect:
* A high school diploma or GED
* A desire to build a long-term career with a stable, respected company
* Clear communication skills and a helpful attitude
* Attention to detail
* Proficiency typing and using computers
* The ability to work well in a team and stay organized in a fast-paced environment
* Reliability. You show up on time, ready to contribute
What You'll Get
We believe in rewarding our employees for their hard work and dedication:
* Competitive hourly pay
* Full benefits starting on your first day (medical, dental, vision)
* Paid time off and sick leave after 90 days
* 401(k) with company match and immediate vesting
* Employee discounts on Husqvarna products
* Paid parental leave (up to 12 weeks)
* Education assistance to help you grow your career
* Support for first-time homebuyers
Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Last date to apply:
We are continuously accepting applications
Customer Solutions Representative
Customer service agent job in Olathe, KS
Job Posting Text
Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn!
Shift
Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday.
What You'll Do
As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization.
Your day-to-day might include:
Talking to customers and our sales team by phone or email
Placing and tracking product orders
Providing accurate information about our tools and equipment
Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work
Learning about products and recommending solutions based on customer needs
What We're Looking For
We don't expect you to know everything on day one. We do expect:
A high school diploma or GED
A desire to build a long-term career with a stable, respected company
Clear communication skills and a helpful attitude
Attention to detail
Proficiency typing and using computers
The ability to work well in a team and stay organized in a fast-paced environment
Reliability. You show up on time, ready to contribute
What You'll Get
We believe in rewarding our employees for their hard work and dedication:
Competitive hourly pay
Full benefits starting on your first day (medical, dental, vision)
Paid time off and sick leave after 90 days
401(k) with company match and immediate vesting
Employee discounts on Husqvarna products
Paid parental leave (up to 12 weeks)
Education assistance to help you grow your career
Support for first-time homebuyers
Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Last date to apply:
We are continuously accepting applications
Auto-ApplyCustomer Service Teammate
Customer service agent job in Overland Park, KS
TEXT "GOCARWASH" to 25000 to signup for an interview!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Snack Delivery Customer Representative - T
Customer service agent job in Topeka, KS
7 AM - Monday - Friday
The purpose of this role is to meet customer needs through delivering snack and beverage products to assigned customer, and merchandising product in a manner to increase sales.
Job Duties and Responsibilities
Deliver and merchandise snack and beverage products to assigned customers
Display and rotate products according to Company standards
Load and unload delivery truck daily
Resolve discrepancies
Create invoice for products sold to vending machines and collect cash
Finalize end of day paperwork
Establish and maintain positive relationships with customers
Perform other duties as necessary
Job Requirements
High School diploma or equivalent
A valid driver's license and safe driving record
Effective oral and written communication skills
Skills in problem solving, judgement and decision making
Ability to provide attention to detail
Ability to work with others
Work Environment and Equipment
Work generally takes place in customer accounts. There may be exposure to a variety of conditions at customer account, including dust and foul odors. Individuals must be able to manipulate a two-wheel dolly.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five soft drink franchises in the Midwest, a full-line vending company, a full service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
Passenger Service Agent
Customer service agent job in Kansas
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.
14.25/hr
Responsibilities
Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information.
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.
Minimum Requirements
High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language
Preferred Skills
Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Familiarity with airport regulations and procedures
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem-solving abilities
Physical Requirements/Working Conditions
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity required for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
Want your pay in advance?
Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition?
On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care?
Multiple options for both full and part-time employees!
Want WFS Employee Extras?
Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life?
Wellness Programs offered to all employees!
Want to invest in your future?
401k program offered with company match!
Looking to grow and have a career with us?
Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Rep, Customer Ser I
Customer service agent job in Kansas City, KS
Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)
What Do IAA Customer Service Reps Do?
Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments and enter data into our internal computer systems
Reference pricing and delivery information
Respond to customer questions, inquiries, and requests
Set up new and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process paperwork in preparation for auction day, securing necessary approvals
Assist with other duties around the office to help out
What are the Requirements?
Ability to communicate comfortably with customers
A phenomenal teammate, willing to assist your peers
Digital literacy
Time management skills
Positive attitude
Ability to work independently
Strong interpersonal skills
Professional and clean appearance
We'd also love someone open to learning automobile titling as part of their development!
Education and Certification Requirements:
A high school diploma is awesome, but equivalent work experience would be great too!
0-2 years' previous work experience
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
About IAA, an RB Global, Inc. company:
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Auto-ApplyCPC Processor Customer Support II
Customer service agent job in Topeka, KS
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is a Remote role
- Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
Riley Customer Service Agent
Customer service agent job in Riley, KS
Job Description
Join a team that cares about both our clients and you!
Copeland Insurance Agency in Riley, Kansas, is looking for an experienced and committed individual to join our team as a Full-Time Personal Lines Insurance Customer Service Agent. In this role, you will be responsible for managing a portfolio of insurance accounts to maintain strong relationships and ensure client satisfaction. You will play a vital role in managing and growing our insurance client base to ensure their assets are protected. If you have excellent customer service skills and are committed to providing clients with the best value and coverage, this is the role for you. We know that with your positive attitude, proactive sales skills, and dedication, you will be a perfect fit for this role.
Apply now to join our team!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Responsibilities
Develop insurance quotes, make sales presentations, and close sales.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Ability to tactfully handle stressful and difficult situations.
Strong communication and negotiation skills.
Customer Service Agent (Mid-Shift)
Customer service agent job in Wichita, KS
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.
This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
Key Responsibilities:
Deliver courteous, timely, and professional support via inbound and outbound calls.
Troubleshoot and resolve customer issues, aiming for first-call resolution.
Use internal systems to research and retrieve customer information.
Collaborate with other departments to resolve complex inquiries.
Accurately document customer interactions and claims.
Follow scripts, policies, and procedures while applying your training and knowledge.
Handle sensitive information with confidentiality and care.
Escalate unresolved issues to the appropriate team or manager.
Stay current by attending training sessions and reviewing updated materials.
Meet all attendance and scheduling requirements.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older.
High school diploma or equivalent.
Strong written and verbal communication skills.
Ability to type at least 20 words per minute.
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with Windows operating systems.
Dependable and punctual with a strong work ethic.
Skilled in troubleshooting, follow-up, and issue resolution.
Strong conflict resolution and negotiation abilities.
Customer-focused: empathetic, patient, and responsive.
Able to multitask, stay organized, and self-manage.
Team-oriented with a positive attitude.
Comfortable in a fast-paced, ever-changing environment.
Excellent interpersonal skills and the ability to build rapport.
Preferred (Not Required)
1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
Experience in a contact center or government-related work.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Auto-ApplyCustomer Experience Representative I
Customer service agent job in Topeka, KS
Pay: $16.50 per hour Job Type: Full-Time Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences.
We are seeking people who will go above and beyond to meet our customer's needs.
As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently.
Qualities for a Customer Experience Representative:
* People-First Mindset
* Patient
* Effective Problem-Solving Skills
* Ability to Work Under Stress
* Effective Listening Skills
You will receive:
* Benefits are available on your first day to anyone working 20 hours or more per week!
* Opportunities for career growth.
What you will bring:
* High school education or equivalent
* A minimum of one to three years of similar or related experience.
In 2024, Newsweek selected Capitol Federal as one of the best places to work in America!
To learn more or apply go to *******************************************
CapFed is an equal opportunity employer.
Auto-Applycall center nurse specialist
Customer service agent job in Overland Park, KS
Duration : 6 Months (Possible Extension based on the business needs) Job Title : Call Center Nurse Specialist Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday
Job Description:
Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
• Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
For Funds, Costs or Profits: NA
For Supervision: NA
For Internal and External Relationships: Responsible for customer and patient interactions.
Scope of Position Responsibilities, Continued
For Organization Influence: Limited - Works within the guidelines of a specific program.
Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required.
Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise.
License/Certifications
Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice.
Additional Skills
Analyze data
Answer telephones
Develop/maintain networks on a broad cross section
Effective at group involvement
Handle multiple tasks
Compile data/statistics
Establish filing system
Input data into computer systems
Use computerized spreadsheets to conduct analysis
Problem solving
Research information
Strong communications-written and verbal
Time management
Effective interpersonal, negotiating and communication skills required.
Computer Skills
Data entry
Visual concentration on computer screens
Multi-user computer systems
Personal Computer
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
Qualifications
RN License for Kansas
Additional Information
Thanks & Regards,
Mahesh Kumar
|
Team Recruitment
|
Mindlance, Inc.
|
W
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************
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Easy ApplyService Dispatcher
Customer service agent job in Olathe, KS
Job Title: Service Dispatcher Department: Service Supervisor: Service Manager Summary Description Primarily responsible for assuring quality service work, while maintaining a high level of productivity and efficiency for the entire Service Department. Issue service work to technicians and maintaining the flow of service work through the Service Department.
Duties and Responsibilities
* Assists Service Manager, in ensuring that service personnel are alert, well trained, and available when needed.
* Ensure that technicians receive jobs based on skill level and current resource utilization.
* Review work-in-progress to ensure quality and reasonable completion times.
* Make estimates for internal work.
* Perform necessary work on vehicles or components in accordance with time schedules.
* Covers for the Service Manager in his absence as needed.
* Follows dealership closing procedures as assigned by General Manager.
* Greet customers immediately, in a courteous and friendly manner.
* Handle customer complaints according to company guidelines: reasonably, showing empathy, exhibiting a positive attitude, and demonstrating our commitment to "make things right".
* Gain the trust and confidence of new customers when they are introduced to the Service Department.
* Give special attention to repeat Repair Orders to ensure that the situation is corrected before it becomes a customer complaint.
* Avoid making commitments that might not be met. It is better to under-promise and over-deliver
* In conjunction with the Service Manager, establish technician work schedules that balance the workloads of all technicians.
* In conjunction with the Service Manager, monitor and address all comebacks with individual technicians.
* Establish departmental work schedules, balancing the work loads of all employees with the needs of the department.
* Establish job assignments with the Service Manager for technicians within their skill levels.
* Assist in observing employee performance and reporting findings to the Service Manager.
* Perform other related duties as assigned or requested.
Supervisory Responsibilities
* None
Qualifications & Job Requirements
* Five years of progressive experience within the Service Department of a motor vehicle dealership or the ability to quickly learn the business operations.
* Knowledge and experience in the sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them.
* Experience with point-of-sale and parts and service management computer software or the ability to quickly learn.
* Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
* Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
* Maintain a positive attitude and relationship with all other employees.
* Capable of pushing and loading motorcycles.
* High school diploma or equivalent.
* Valid driver's license and motorcycle endorsement.
* Passion for the motorcycling lifestyle and riding community.
* Attention to detail.
* High energy level needed.
* Ability to work a flexible schedule including weekends, Holidays, and evenings.
* Proficient in meeting deadlines on a timely manner.
Physical Demands
* Requires the use of both hands.
* Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
* Requires the ability to balance and push an 800+lb motorcycle.
Working Conditions
* The noise level in the work environment is usually loud.
* Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
* Occasionally exposed to exhaust fumes or other airborne particles.
* Frequently works near moving mechanical parts.
Inbound Call Center Specialist
Customer service agent job in Scott City, KS
Mission of Department: Scott County Hospital Inbound Call Center Specialists serve as the vital communication hub for the hospital, ensuring seamless connectivity internally and externally. We are committed to answering and routing calls promptly and accurately, greeting customers with professionalism, and providing clear information and directions. Acting as trusted liaisons between physicians, office personnel, and other medical professionals, we strive to deliver exceptional service that supports patient care and fosters collaboration across all departments.
Purpose of Position: To provide Mission of Department and perform essential functions listed below.
Essential Functions:
· Answers all incoming calls in a courteous and professional manner in accordance with policy and procedure.
· Obtain appropriate information and direct calls to appropriate in-house number or department.
· Make contact immediately under the guidelines of policy and procedure to relay messages to physicians, patients, managers, etc.
· Respond appropriately to calls from patients, on-call staff, managers, physicians, (customers), etc.
· Responsible and accountable for tasks necessary to properly identify in the patient processing system.
· Page over intercom system according to policy and procedure.
· Make timely and verbal contacts with each member of the OR call-back team. Respond to callbacks in accordance to policy and procedure.
· Perform all functions of the hospital computer system required to identify a patient's location.
· Use scripting policies as an effective communication tool with customers. Greet patients in accordance with the department's script policy and procedure.
· Treat patients, visitors and coworkers with respect and dignity. Assure that a patient's rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights are maintained.
· Maintain confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Release information in accordance with established privacy guidelines.
· Promote positive hospital image. Demonstrate fair, equitable, positive, and respectful behavior to coworkers and other agencies.
· Perform any other task requested by the Supervisor or Management in a willing and positive manner.
· Other duties assigned per departmental needs
Requirements
Additional Responsibilities:
· Demonstrates basic computer literacy and ability to navigate relevant systems.
· Performs job functions using proper body mechanics and adheres to OSHA guidelines.
· Capable of light lifting, bending, reaching, and moving freely as required.
· Maintains reliable attendance to support standard job practices.
· Demonstrates excellent customer service skills with a professional and courteous demeanor.
· Reads, comprehends, and communicates effectively.
· Exhibits critical and analytical thinking with minimal supervision.
· Processes information efficiently and prioritizes tasks to meet operational needs.
Education, Qualifications, Experience:
· High School graduate or equivalent
· Computer experience required
· Bilingual a plus
· Prior telephone experience
· Experience in working with the public
Personal Characteristics:
· Able to communicate with customers, associates, and other personnel in a friendly, professional manner.
· Portray an appearance that is neat, clean and professional.
· Be a positive member for our customers, visitors, and associates.
Knowledge, Skills, and Abilities:
· Telephone etiquette
· Computer experience
· Typing
· Communication Skills
· Ten Key
Equipment: Telephone system, computer, copy machine, fax machine, and scanners
Expectation of Service: This is a non-exempt 40 hour per week position. Regular and punctual attendance is required.
Physical Requirements: This position requires continual sitting and typing at a computer terminal, some walking, bending, stooping, and lifting of up to 25 pounds.
Must be able to read, write, hear and understand electronic verbally transcribed information.
Scott County Hospital is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.