Customer Service Representative
Customer Service Agent Job In Louisville, KY
40 hours per week. Monday-Friday 9am - 5pm
Project Scope - Will be processing return of controlled substances for a large strategic customer. Also will need to legibly complete a DEA 222 form legibly according to a pre-defined Standard Operating Procedure and then will need to input transactions into Salesforce completed. Amount of transactions to complete are roughly 8,000.
Skills needed- Demonstrates Strong attention to detail, excellent hand writing, high aptitude with computers and ability to learn and operate in Salesforce system.
Excellent verbal and written communication skills
Excellent, legible handwriting
Strong analytical skills
Ability to work cooperatively as a member of a professional team
Outstanding attention to detail
Strong data entry and quality review
Self-motivated
Background/license not required
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Client Service Representative
Customer Service Agent Job In Prospect, KY
Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients daily? If you enjoy developing long-term relationships, constantly challenging yourself, and providing exceptional administrative support, we want to talk to you!
Our fast-paced financial firm, Family Wealth Strategies in (Prospect, KY) is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.
Job Description:
This position is required to prepare new business and help service the existing client base with all service requests including beneficiary changes/withdrawals, incoming, client service calls, database management, and client appointment preparation. Preparing the main advisor for his/her review meetings and preparing issued accounts for delivery would be required
Key Skills:
Strong organizational skills
Excellent communication; written and verbal
Attention to detail and accuracy
Proactive management style and consistent follow-through
Minimum Requirements:
Associate degree preferred
Financial Industry experience required
2+ years working alongside a Financial Advisor in a fast-paced office environment preferred
Experience with MS Office Suite and the ability to learn new software quickly
CRM experience
Responsibilities:
This Client Service Representative will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include:
Receive incoming client service calls in a friendly manner
Complete each service request and resolve client issues
Complete and process all applications for business submitted by Advisor
Prepare client review summary for upcoming appointments
Maintain professional communication with clients and staff
Assist with client updates, reports, and mailings
Assist in setting client appointments
Salary:
$40,000-$50,000
Benefits:
Health Insurance
401k
PTO
Hours:
Monday -Friday: 8:30 am - 5:00 pm
Presented by Advisor Employee Services Thank you for your interest in the Client Service Representative role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Customer Service Representative
Customer Service Agent Job In Owensboro, KY
Russell Tobin/Pride Global is seeking a skilled professional to work at our client's location as an Account Processor. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the banking industry. The position is a 6+ month contract role that could be extended or go permanent for the right candidate.
Position: Account Processor/Loan Processing Associate
Pay range: $22/hour to $24.00/hr. on W2
Location: 100% ONSITE in Owensboro, Kentucky 42301
Schedule: 8-5 CST
Duration: Till Aug 31, 2025, with possible extension
Responsibilities of this position:
Processing income checks and packages for Assumptions and Subordinations. Mailing out packages for Assumptions and Subordinations.
Assisting in a phone queue to help answer questions to customers associated with Assumptions and Subordinations.
They will be expected to Complete checks same day, scan all packages same day and stay within SLA.
There are currently 30 employees in this department and Candidate will interact with Customers, internal/external clients, phone and email. Internal face-to-face with peers and on-site management.
Required skills:
Great customer service and communication skills, ability to work in a high-pressured environment, ability to multi-task, great teamwork.
ABOUT US:
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Customer Service Representative
Customer Service Agent Job In Owensboro, KY
Performs a variety of sales and marketing related activities directly related to customer sales, service, communication and support, systems development, inventory/shipment scheduling, and troubleshooting.
*This role currently works from our Hawesville, KY facility.
Responsibilities:
Customer order entry into SAP, beginning with contract creation, contract review at customer release time, continuing through scheduling of all shipments including correct pricing from contract agreement, updating SAP contract and release systems, maintaining filing system for customer files, originating discrepancy reports (debits and credits), reviewing contract compliance, monitoring customer invoicing, and establishing customer contact or taking customer calls when required.
Serves as Sales Department SAP coordinator in problem solving, upgrades, and new requirement implementation as directed by departmental needs and requests. Serves as Sales Dept. representative for upgrading and introducing new SAP procedures when Century business processes require this intervention. Also directs/tests the implementation and trains end users.
Maintaining and preparing various management reports.
Is an ISO internal auditor. Must stand for ISO audits for items pertaining to the Sales Dept. scope in Century Aluminum Site Quality Manual.
Serves as main customer contact for assigned location and works as contact person between customer and production areas to see that customer satisfaction is maintained while communicating to production customer requirements on a timely basis. Also serves as first line of communication for customer problems/complaints.
Responsible for reporting to customers on current status of release compliance and relaying to customers probable schedule for shipment of requested material.
Maintains/directs transfer of metal with related parties and serves as main communication for related parties to discuss/explain inventory, shipments, availability, and shipment scheduling for these parties, while also monitoring shipments of correct inventory from inventory belonging to related parties.
Ascertains daily, from inventory levels, metal available to schedule for shipment according to customer requirements. Works closely with Cast House in determining number of loads per day in order to maximize manpower and meet customer demands.
Serves as backup for other duties with the Sales Dept. - includes traffic functions, shipment scheduler functions, SAP contract system, customer contract compliance, collections, etc.
Quotes customer business and pricing aspects basis the LME and Midwest premium.
Responsible for maintaining Century customer database. Also monitors customer credit status to make sure shipments/credit exposure are in compliance with Century agreements and policies. Also keeps customers informed of credit status in order to keep their material shipments flowing as requested.
Maintains physical and price position report which includes entering and updating Century contracts.
Has sufficient knowledge of Berkeley operations, related spreadsheets, and SAP system to act as backup for correct order entry, invoicing, and contract compliance and also troubleshoot SAP problems for that Century location.
Self directs decisions within broad parameters.
Must prepare and stand for quarterly audits, maintaining records for complete back-up/audit trails.
Perform other duties as directed by the Sale Administrator/Traffic Manager and duties as outlined by the Director of Marketing.
Requirements:
Background
Education
Minimum: HS Diploma
Preferred: Some college
Technical Experience
Minimum: 3+ years customer service
Preferred: 5+ years customer service
Manufacturing
Preferred: 3+ years
Other Preferred:
•Working with senior management teams /executives
•Experience with SAP
•Aluminum industry
Competencies
Ability to deliver oral and written communications that make an impact, and ensure that information is passed on to others who should be kept informed.
Ability to work cooperatively with others on a team and to deal with conflicts, confrontations, and disagreements in a positive manner, which minimizes personal impact.
Ability to respond positively to guidance and criticism, and welcome growth opportunities.
Ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Understands financial implications of decisions within role and department, and able to make appropriate recommendations..
Ability to demonstrate significant skill and desire for satisfying internal customers.
Other Important Items
Scope of Role:
The descriptions contained herein are intended to describe the general nature and level of work being performed by people assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this classification. Other duties or responsibilities may be added at management's sole discretion. Moreover, this description excludes the marginal functions of the position that are incidental to the performance of the fundamental job duties. Employees are expected to follow any job-related instructions and to perform any other job-related duties requested by the supervisor.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. In accordance with the Company's ADA Policy, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates at times in a manufacturing plant environment. This role routinely will be required to walk up and down stairs, observe through vision and hearing, and may be exposed to heat, cold, and loud noises intermittently.
This job also operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, color vision, peripheral vision, and the ability to adjust focus.
At Will Status:
This document does not create an employment contract, implied or otherwise. Employees in this position are employed “at will.”
EEO/ Affirmative Action:
The Company is committed to providing equal employment opportunity for all applicants and employees. The Company will not discriminate against any employee or applicant on the basis of race; color; sex (including sexual orientation and/or gender identity); marital status; pregnancy, childbirth, or related medical conditions; creed; religion; national origin; citizenship status; ethnicity; age; disability; genetic information; HIV/AIDS status; veteran or service member status; or any other category protected by federal, state or local law. It is the Company's policy not to request any employees genetic information or to make any employment decision based on genetic information.
The Company is committed to advancing the principles of equal employment opportunity through its affirmative action plan which it maintains in accordance with all legal requirements in order to provide equal employment and advancement opportunities to all employees and applicants for employment with the Company regardless of their race, color, gender, disability, and veteran status.
GUEST SERVICE ASSOCIATE - Store 193
Customer Service Agent Job In Taylor Mill, KY
Guest Services Associate
Reports to: Store Manager
Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift
Pay Range: $12.50/hr - $14.50/hr
NOTE: You must be at least 16 years old to work at United Dairy Farmers.
Position Description: The primary responsibility of a Guest Services Associate at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled). The Guest Services Associate is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements.
Essential Functions:
Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
Reporting: Accurate completion of time records and the Customer First Document.
Other duties as assigned by Management
Minimum Requirements:
Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
Ability to understand operating instructions for store equipment and to operate all store equipment.
Ability to prepare DipSide items using supplies located in the dip cabinets.
Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
Ability to recognize numbers, count and do arithmetic well enough to complete required records.
Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
Ability to clean counters and other surfaces.
Ability to tolerate exposure to temperatures as low as 30 degrees Fahrenheit for at least 2 minutes.
Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
Ability to raise at least 10 pounds from floor level to a height of 5 feet.
Ability to place an 8 x 10 x 10 package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.
Notice:
The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).
RequiredPreferredJob Industries
Retail
Entry Level Vehicle Service Specialist
Customer Service Agent Job In Shelbyville, KY
What You'll Do: As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers, perform an 18-point safety check, and more. You'll work as a team to provide fast, easy, trusted services to our guests, and have fun doing it!
At VIOC, it all starts with our people. That's why we foster a welcoming workplace for all team members and encourage those from a wide variety of diverse backgrounds and experiences to apply.
The perks and benefits we'll provide you*:
Competitive weekly pay - $15.00/hour
Paid on-the-job training - No previous automotive experience is required
Flexible work schedule: No late evenings or holidays
Paid time off (PTO), and holiday pay
Tuition and certification assistance and access to a FREE online university
Medical and prescription drug coverage - with Health Savings Account contributions
Dental, vision, and 401(k) savings plans - 100% match up to 5%
We promote from within - a commitment we are passionate about
Back-up Child and Elder Care
Company provided uniforms and tools
50% discount on Valvoline Instant Oil Change automotive services
What you'll need to succeed:
An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Mobility to crouch, bend, twist, and work with your hands above your head
Comfortable working in a non-climate-controlled environment
English fluency in reading, writing, and speaking required
Spanish fluency in reading, writing, and speaking is required
How you'll advance in your career:
At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email *****************to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Customer Service Specialist
Customer Service Agent Job In Kentucky
Job Title: Customer Service Specialist
As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.
What You'll Do:
Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.
Bonus Points:
Bilingual/Multilingual
Customer Service experience
Cash-handling experience
What we can offer you:
Medical, dental, vision, STD, LTD, Life insurance, etc.
17 days paid time off, 11 paid holidays and bereavement leave
Education assistance program
Paid parental bonding leave
Wellness benefits
Life event coverage
Service awards
Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
National and local discounts on everything from computers and vacations to phones and retail shopping
Free checking account, checks and discounted bank services
This position will be located at:
Louisville Middletown
101 Huntington Ridge Drive
Louisville, Kentucky, 40223
United States
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
Pharmaceutical Sales Customer Engagement - Prestonsburg, KY
Customer Service Agent Job In Kentucky
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
**Conducts proactive outreach to HCPs on topics such as:**
+ Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
+ On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
+ Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
+ Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
**Minimum Qualifications**
+ A minimum of 2 years pharmaceutical or medical device sales experience
+ Must reside within commutable distance of 50 miles of the primary city in the sales territory
**Preferred Knowledge, Skills, and Abilities:**
+ Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
+ 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
+ Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
+ The ability to work in an ambiguous environment undergoing transformation
+ Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
+ Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
+ Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
+ Ability to assimilate and communicate complex clinical and product information
+ Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
\#LI-Remote
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Customer Service Representative III
Customer Service Agent Job In Lexington, KY
Job Posting Title
Customer Service Representative III
Agency
131 DEPARTMENT OF CORRECTIONS
Supervisory Organization
DOC JHCC
Job Posting End Date (Continuous if Blank)
February 11, 2025
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
$34,844.16 Basic Purpose
Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.
Typical Functions
Supervises employees engaged in providing services and information to all customers, and trains staff.
Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
Receives requests for information and services and provides such services using advanced technological equipment.
Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.
Level Descriptor
This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures.
Education and Experience
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills, and Abilities at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; of techniques of training; and of supervisory principles and practices. Skill is required to operate various office equipment including computers. Ability is to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to review the work of others.
Special Requirements
Some positions may require that applicants be willing and able to fulfill all job-related travel.
Some positions may require performing moderately heavy lifting.
Some positions may require the ability to touch type.
Additional Job Description
Joseph Har Correctional Center
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
Customer Success Consultant
Customer Service Agent Job In Frankfort, KY
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336832
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/15/2025
Customer Service Agent
Customer Service Agent Job In Hebron, KY
How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role?
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction.
Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required
Sounds Interesting?
Here's what you'll do:
• Manages a high volume of incoming calls for order status checks, as well as taking orders.
• Performs all manual order entry functions for placing orders.
• Provides accurate estimated shipping dates.
• Follow-ups on customer requests, orders and/or any further issues in a timely manner.
• Documents and reports pertinent customer feedback to management in timely manner.
• Follows safety standards and reports any safety concerns to leadership.
Do you qualify?
• HSD / GED required
• 3 - 5 Years proven customer service experience
• Previous experience using a computer and familiarity with email and Microsoft Office Suite
• Basic Keyboarding skills to include 10-key
Years & Type Preferred
• Previous optical experience
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
• Ability to multi-task, prioritize, and use time effectively.
• Ability to navigate multiple systems effectively
• Basic understanding of order processing throughout the network
• Strong verbal and written communication skills
• Possess a high degree of listening and comprehension skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Demonstrate a high degree of customer focus and a positive customer service attitude
• Willingness and ability to learn optical skills and knowledge
Preferred Knowledge / Skills / Abilities
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Position Type/Expected Hours of Work
This is a full-time position.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
For Minnesota candidates, the hourly pay for this position is $17.00-21.00/hr.
Your ZEISS Recruiting Team:
Christina Choing
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Customer Service Agent
Customer Service Agent Job In Hebron, KY
How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role?
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction.
Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required
Sounds Interesting?
Here's what you'll do:
* Manages a high volume of incoming calls for order status checks, as well as taking orders.
* Performs all manual order entry functions for placing orders.
* Provides accurate estimated shipping dates.
* Follow-ups on customer requests, orders and/or any further issues in a timely manner.
* Documents and reports pertinent customer feedback to management in timely manner.
* Follows safety standards and reports any safety concerns to leadership.
Do you qualify?
* HSD / GED required
* 3 - 5 Years proven customer service experience
* Previous experience using a computer and familiarity with email and Microsoft Office Suite
* Basic Keyboarding skills to include 10-key
Years & Type Preferred
* Previous optical experience
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
* Ability to multi-task, prioritize, and use time effectively.
* Ability to navigate multiple systems effectively
* Basic understanding of order processing throughout the network
* Strong verbal and written communication skills
* Possess a high degree of listening and comprehension skills
* Customer orientation and ability to adapt/respond to different types of personalities
* Demonstrate a high degree of customer focus and a positive customer service attitude
* Willingness and ability to learn optical skills and knowledge
Preferred Knowledge / Skills / Abilities
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have amazing benefits to support you as an employee at ZEISS!
* Medical
* Vision
* Dental
* 401k Matching
* Employee Assistance Programs
* Vacation and sick pay
* The list goes on!
Position Type/Expected Hours of Work
This is a full-time position.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
For Minnesota candidates, the hourly pay for this position is $17.00-21.00/hr.
Your ZEISS Recruiting Team:
Christina Choing
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Licensed Life and Health Call Center Representative
Customer Service Agent Job In Kentucky
Job Title: Licensed Life and Health Call Center Representative
Job Type: Full-Time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key responsibilities:
Provide information to customers about various healthcare options and insurance policies.
Help customers choose the appropriate insurance policy that fits their needs.
Engage with customers to understand their requirements and provide relevant solutions.
Ensure that all activities and advice comply with insurance regulations and company policies.
Deliver high-quality service to ensure customer satisfaction and retention.
Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
Maintain accurate and up-to-date customer information and documentation.
Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
Promote various insurance products and services to meet sales targets and business objectives.
Resolve any concerns that customers may have with their insurance policies.
Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
Participate in ongoing training and professional development to maintain licensure and improve skills.
STANDARD QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
High school diploma or GED
Must hold a valid Healthcare Insurance License
Previous call center experience is preferred.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Excellent oral and written communication skills.
Strong organizational abilities and interpersonal skills.
Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
Capable of functioning efficiently in a fast-paced environment.
Dependable in completing assignments and maintaining attendance.
Requirements:
A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
Two 21” monitors are needed.
A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems.
You must provide your own headset. Specific models will be recommended during the interview process.
CONDITIONS
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Customer Service Representative I
Customer Service Agent Job In Louisville, KY
Join Electrolux Professional Group - as Customer Service Representative I
ABOUT THE JOB:
The Customer Service Representative I is responsible for complete sales order management, from order intake through issue resolution. This position has the responsibility to assist the internal and external sales teams with order placement.
Responsibilities
ABOUT YOUR TASKS:
Order management on a specific region/s, product family, or chain/s
Perform customer order entry, returns, credits & debits
Verifies purchase order pricing, shipping address, ship date requests and freight carrier information
Maintain data of sales orders, supporting documentation, and correspondence in the ordering system
Coordinates shipments with proper order dating by examining inventory levels, purchase order information, and coordination between Production Lead-times & Procurement
Answers all calls in a courteous manner with a goal of first call resolution
Monitor the customer service email box and respond to inquiries in a timely, professional manner
Resolves problems by clarifying issues, researching and exploring answers with alternative solutions, & when necessary escalating for assistance
Other departmental duties as assigned by manager
Other duties as directed
Qualifications
ABOUT YOU:
3+ years of customer service experience, preferable in a manufacturer setting
High school diploma, preferable advanced degree / certificates
Experience with an ERP system
Excellent written and verbal communication skills
SKILLS & ABILITIES REQUIRED:
Strong interpersonal skills
Superior data entry and management skills, including demonstrated proficiency with Microsoft products
Strong oral and written communication skills
Extremely detailed oriented
Ability to work both independently and in a team environment
Effective in dealing with others to obtain information required for customer service
WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may occasionally be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
TRAVEL REQUIREMENTS:
REQUIRED COMPETENCES:
• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy - you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
ABOUT OUR BENEFITS:
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
Customer Service Agent
Customer Service Agent Job In Hebron, KY
How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role?
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction.
Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required
Sounds Interesting?
Here's what you'll do:
• Manages a high volume of incoming calls for order status checks, as well as taking orders.
• Performs all manual order entry functions for placing orders.
• Provides accurate estimated shipping dates.
• Follow-ups on customer requests, orders and/or any further issues in a timely manner.
• Documents and reports pertinent customer feedback to management in timely manner.
• Follows safety standards and reports any safety concerns to leadership.
Do you qualify?
• HSD / GED required
• 3 - 5 Years proven customer service experience
• Previous experience using a computer and familiarity with email and Microsoft Office Suite
• Basic Keyboarding skills to include 10-key
Years & Type Preferred
• Previous optical experience
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
• Ability to multi-task, prioritize, and use time effectively.
• Ability to navigate multiple systems effectively
• Basic understanding of order processing throughout the network
• Strong verbal and written communication skills
• Possess a high degree of listening and comprehension skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Demonstrate a high degree of customer focus and a positive customer service attitude
• Willingness and ability to learn optical skills and knowledge
Preferred Knowledge / Skills / Abilities
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Position Type/Expected Hours of Work
This is a full-time position.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Christina Choing
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Customer Service Representative
Customer Service Agent Job In Louisville, KY
Benefits: * Bonus based on performance * Paid time off * Profit sharing * Training & development FASTSIGNS #330701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus
* Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
* Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
* Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
* Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
* Work with customers in numerous ways such as email, telephone, in-person and at their place of business
* Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
* 2-3 years of retail or counter sales experience preferred
* High school diploma or equivalent
* Outgoing, responsive, eager to learn and has the ability to build relationships
* Great listening and organization skills
* Ability to sit for long periods (4 hours or more)
* Ability to view a computer screen for long periods (4 hours or more)
* Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
Compensation: $17.00 per hour
Customer Service Representative Fueler/Washer
Customer Service Agent Job In Louisville, KY
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
Work Location: 4300 Petersburg Rd. Louisville, KY 40218
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
• We take pride in offering a competitive wage and great benefits.
• This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
• This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
• Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 4300 Petersburg Rd
Primary Location: US-KY-Louisville
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2330084
Customs Support Agent, Monday - Erlanger, KY
Customer Service Agent Job In Erlanger, KY
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Customs Support Agent, Monday - Friday 7:00 a.m. - 3:30 p.m.
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
We have an immediate career opportunity for a qualified Customs Support Agent. As a Customs Support Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer's shipment. In order to do this, we have to align with government regulations. In addition agents will also be asked to examine various documents including invoices and air way bills.
Key Responsibilities:
Make contact with customers using all forms of communication to obtain correct documentation to stay in sync with US Custom regulations and US Government Agencies
Research tariff codes through government websites
Processes all requests for extensions and cancellation of shipments
Follow government regulations by supplying missing customer information
Maintain lines of communication with all departments. (internal/external)
Review documents to determine information needed for Customs clearance
Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
Verify shipment documents for accuracy
Assign shipments for correction
Ensure correct and accurate information transmitted in DHL Clearance
Additional Qualifications/Responsibilities
Skills & Qualifications:
High School Diploma or Equivalent
Overtime is required
1-3 years of customer service experience preferred
1 year experience in transportation or customs preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
Competitive Pay
Bonus/Incentive Programs
Retirement Savings - 401K with company match
my Shares - Voluntary plan to buy discounted company shares
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Customer Service Representative (3433) CBO CORPRATE OFFICE
Customer Service Agent Job In Lexington, KY
The Customer Service Representative position has an opportunity to work remotely from home within the Central Kentucky Area after completion of 6 months in office training, positive quality measurement and achievement/maintenance of position benchmarks.
The Customer Service Representative triages and courteously and accurately responds to patient inquiries and correspondence regarding account billing, outstanding balances, insurance filing, Clinic policies regarding billing and collections; resolves account problems and makes necessary corrections to accounts; collects patient balances; resubmits claims or adds insurance information for claims submission; movement of patient credits to applicable balances per protocol; routes inquires to other areas as appropriate according to topic or specialization; will be expected to achieve knowledge of Fair Debt and Collection practices; any worklists, queues and reports as assigned, taking appropriate account adjustments as approved; provides billing records in response to legal and/or patient requests; assists with the maintenance of patient credit posting, documents patient complaints; resolves complaints or routes complaints to appropriate departments for resolution; mail routing; other duties as assigned.
PREFERRED QUALIFICATIONS:
Formal training which will probably be indicated by a high school diploma or equivalent; prefer a minimum of one year experience working in healthcare collections and billing or in another related customer service call center; good verbal and written communication skills.
PHYSICAL GUIDELINES:
Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day; visual acuity; manual dexterity and motor coordination.
NOTE:
This document is intended to describe the general nature and level of work performed. It is not intended to act as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job.
LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
Vehicle Service Specialist
Customer Service Agent Job In Shelbyville, KY
What You'll Do: As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers, perform an 18-point safety check, and more. You'll work as a team to provide quick, easy, trusted services to our guests, and have fun doing it!
At VIOC, it all starts with our people. That's why we foster a welcoming workplace for all team members and encourage those from a wide variety of diverse backgrounds and experiences to apply.
The perks and benefits we'll provide you*:
Competitive weekly pay - $15.00/hour
Paid on-the-job training - No previous automotive experience is required
Flexible work schedule: No late evenings or holidays
Paid time off (PTO), and holiday pay
Tuition and certification assistance and access to a FREE online university
Medical and prescription drug coverage - with Health Savings Account contributions
Dental, vision, and 401(k) savings plans - 100% match up to 5%
We promote from within - a commitment we are passionate about
Back-up Child and Elder Care
Company provided uniforms and tools
50% discount on Valvoline Instant Oil Change automotive services
What you'll need to succeed:
Flexibility to work weekends
An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Mobility to crouch, bend, twist, and work with your hands above your head
Comfortable working in a non-climate-controlled environment
English fluency in reading, writing, and speaking
How you'll advance in your career:
At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email *****************to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.