Multilingual (Ukrainian/Russian) Insurance Customer Service Representative
Customer Service Agent Job 224 miles from Klamath Falls
Choice One Insurance, Inc, located in Clackamas, OR, specializes in providing business and personal property & casualty insurance solutions, with a focus on transportation, construction, automotive, and small business sectors. Our team of professionals is dedicated to resolving complex issues and offering creative insurance approaches while maintaining high levels of integrity, knowledge, information security, and client education.
Role Description
This is a full-time on-site role for a Multilingual (Ukrainian/Russian) Insurance Customer Service Representative at Choice One Insurance, Inc. The role involves daily tasks such as providing customer service, support, ensuring customer satisfaction and delivering exceptional customer experiences.
Qualifications
Ability and willingness to learn new skills and obtain additional knowledge about insurance, risk management, and industries of Agency's clients
Active listening and critical thinking skills
Customer Service, and Customer Experience skills
Verbal and written fluency in English
Verbal fluency in Ukrainian and/or Russian languages
Effective communication and problem-solving abilities
Promptness and punctuality is critical for this position
Strong attention to detail and organizational skills
Experience in the insurance industry is a plus
High school diploma or equivalent required; Associate's/Bachelor's degree preferred
Property & Casualty Insurance licenses is a plus but not required, however, willingness and ability to obtain licenses within 6 months of employment is required
Practice of impecable ethical standards and discretional attitude
Professional appearance and positive outlook
Licensed Insurance Customer Service Rep
Customer Service Agent Job In Klamath Falls, OR
If you have your OR P & C License and want to work for a growing brokerage that offers excellent benefits and no weekend hours, my client's new insurance customer service role is for you.
My client is a full-service independent insurance brokerage experiencing rapid growth. They need to hire another insurance customer service rep for their Klamath Falls, OR office. This is a terrific opportunity to take your direct writer agency experience and move to the independent agency side where you will learn how to work with 20+ Carriers giving your customers lots of options to get the best coverage. You will work in the office Mon to Fri helping walk-in customers with payments, billing questions, vehicle changes, certificates, address changes, and other daily service tasks to assist the Account Manager.
The agency is a fun place to work. They provide a fully paid benefits package, 401K + match, paid vacation/PTO, bonus, and free parking. Best of all, they offer paid continuing education opportunities to allow you to grow into an Account Manager role in the future.
Candidates need an OR P & C license and at least 6 months of agency experience, and live a commutable distance from Klamath Falls, OR.
To apply, email your resume to **************************** or call ************.
Customer Service Specialist
Customer Service Agent Job 80 miles from Klamath Falls
Russell Tobin's client, a leading manufacturing company, is hiring Customer Service Rep at Grants Pass, OR
Apply Now!
Work Schedule: 8:00 AM to 5:00 PM (100% onsite, potential future hybrid)
Pay Rate: $15.50/hr - $16/hr
Duration: 3+ months contract (potential for temp-to-perm)
Position Overview:
As a Customer Service Specialist, you will deliver exceptional service by addressing customer needs with professionalism and empathy. You will process orders, handle inquiries, and ensure customer satisfaction through effective communication and adherence to company standards.
Key Responsibilities:
Follow established processes to meet or exceed customer care standards.
Maintain a positive, empathetic, and professional attitude toward customers.
Develop and apply knowledge of the product portfolio and company procedures.
Ensure one-call resolution by fulfilling commitments with 100% follow-through.
Process customer orders accurately and efficiently with minimal errors.
Document and resolve customer complaints promptly and professionally.
Communicate effectively with supervisors and managers to address customer concerns.
Participate in team meetings and ongoing training to enhance skills.
Specific Duties:
Answer customer calls, emails, and chats, ensuring quality interactions.
Promote additional products and services to customers.
Resolve customer complaints and queries, redirecting to appropriate departments as needed.
Collaborate with colleagues to achieve customer satisfaction.
Goals and Metrics:
Quality Assurance: Maintain 90% rating on interactions.
Productivity: Complete 8 transactions per hour (6 for chat).
Availability: Achieve 85% accessibility during work hours.
Interaction Rate: Answer 99% of customer interactions.
Attendance: Adhere to attendance policies.
Training: Complete all required training and development plans.
Qualifications:
Minimum typing speed of 35 WPM and proficiency with 10-key by touch.
Ability to communicate professionally via email, phone, and chat.
Strong multitasking skills and attention to detail.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Advisor - Business Advisory Service Line
Customer Service Agent Job 224 miles from Klamath Falls
Delap, one of Oregon's largest locally owned accounting and financial services firms, delivers innovative and proactive financial solutions to businesses, business owners, and wealthy individuals. Delap provides a full range of services including Business Advisory, Assurance, Tax, IT Assurance, Wealth Advisory, Cybersecurity, Managed IT Services, and Client Recruiting across all industries to help clients meet their strategic goals and business needs.
We are proud to have been named by both Oregon Business Magazine & the Oregonian as a top workplace for multiple years, including being voted the #1 medium-sized company by the Oregonian (100-500 employees). We have been named the #6 Most Admired Company in Oregon and one of the Healthiest Employers in Oregon by the Portland Business Journal.
Our proactive approach, client-centric mindset, and team spirit proves our commitment to investing in the success of others - our clients, our employees, and our community.
We are seeking a highly engaged and adaptable Advisor to join our Business Advisory Service Line. This role is pivotal in supporting our service line by not only diving into the details when necessary but also driving projects forward to successful completion. You'll work hands-on in the early stages of engagements, often focusing on process clean-up and deep analysis, before shifting to strategic, high-level advisory work that adds value for our clients.
The ideal candidate will demonstrate a strong commitment to seeing projects through from start to finish, possess the flexibility to pivot between tactical execution and strategic insight, and excel in building meaningful client relationships.
Delap Core Values:
Engagement - Bring energy, excitement, and positivity to the job. Commit to high levels of quality and client service. Be willing to go above and beyond.
Teamwork - Take time to teach, encourage, and support others. Effectively communicate and actively collaborate. Focus on team success.
Adaptability - Seek opportunities to learn and continually improve. Request feedback and use it to grow. Adjust to challenges to necessary changes with flexibility.
Responsibilities:
Client Engagement & Execution: Work alongside the service line team on client engagements, actively participating in both detailed clean-up efforts and high-level strategic initiatives.
Process Improvement: Support the development and refinement of client processes, with an eye toward both immediate needs and long-term solutions that drive business value.
Collaborative Content Development: Partner with team members to produce client-facing content, including presentations and reports that evolve as we move from detailed execution to strategic advisement.
Project Ownership: Take an active role in owning aspects of client projects from start to finish, ensuring that tasks are executed efficiently, and goals are met within the designated timelines.
Adaptability in Problem-Solving: Engage in a range of activities, from detailed problem-solving during clean-up phases to delivering actionable insights as client engagements mature.
Client Relationship Building: Cultivate strong, long-lasting relationships with clients by understanding their unique needs and providing adaptable solutions that evolve as their business grows.
Requirements:
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
3-5 years of experience in business advisory, consulting, or a related professional services field.
Strong communication skills, with the ability to engage clients and convey insights effectively.
Demonstrated ability to manage both detailed, tactical tasks and broader strategic initiatives.
A proactive mindset, with the ability to dig into challenges and see them through to resolution.
Proven experience in building and maintaining client relationships.
Proficiency in Microsoft Excel and other data analysis tools.
Experience with QuickBooks, accounting systems, or financial modeling is a plus.
Why Join Us:
Opportunity to contribute to a growing advisory service line within a fully integrated financial services firm.
Engage with a wide range of clients across multiple industries, providing diverse and meaningful learning experiences.
Be part of a team that values adaptability, client relationships, and the balance between execution and strategy.
The firm offers a competitive compensation & benefit package that includes four weeks of PTO and a phenomenal 401(k)/Profit Sharing Plan. The target compensation for this role includes a range of $85,000 - $95,000.
Collaborative work environment in a virtual environment. Flexible schedule.
Positive emphasis on health & wellness, including frequent wellness challenges.
Professional Development - we have an established Coaching program, leadership training to assist employees in finding, and cultivating their passion at Delap.
EEO Statement:
Delap LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Store Customer Service Specialist- Bilingual Preferred
Customer Service Agent Job 144 miles from Klamath Falls
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Customs Consultant
Customer Service Agent Job 232 miles from Klamath Falls
* Full-time ** Tradewin is a leading international trade compliance consulting firm. We provide consultation and services that help companies become compliant with import and export laws and regulations. We also help clients find and implement opportunities to reduce costs, improve cycle times, minimize customs duties and enhance the visibility and security of their supply chains. The complex issues that international companies need to address both before and after cargo physically moves are our specialty. Our employees provide key services including HTS classification, duty drawback, reconciliation, import and export compliance assessment, duty recovery and minimization, and C-TPAT/supply chain security program implementation. In short, we help our clients achieve faster, safer, and more cost-effective trade.
**Job Description**
Most positions require a standard 8 AM - 5 PM schedule; however, there are opportunities to provide weekend and holiday coverage for specific functions with compensation incentives for working non-standard hours. This is an in office position.
A Trade Analyst / Consultant can fulfill a variety of functions within our group, including:
· Rendering Harmonized Tariff Schedule classifications for imported product
· Schedule B classification of exported products
· Researching and interpreting Customs rulings for HTS classification determination
· Effectively use reference sources, such as the HTSUS schedule and Explanatory Notes
· Communicating with domestic and international clients' offices
· Building, and maintaining strong internal and external relationships
· Other trade related activities as assigned
**Qualifications**
* Associate degree or bachelor's degree preferred
* Demonstrated customer service skills and proven interpersonal skills
* Interest in obtaining a Brokerage License, if not already held.
* Competent PC skills, including all Microsoft Office applications. The applicant MUST be comfortable reviewing, analyzing, and manipulating data in excel. Power BI, MS Access, or SharePoint experience desired.
* Excellent verbal and written communication skills, with a strong ability to logically document and explain processes
* Investigative and problem-solving skills
**Additional Information**
**Key Responsibilities:**
* Build and maintain relationships with clients through proactive email and verbal communications
* Research, Compile and prepare regulatory document(s) as required by US Customs and Border Protection to support the Reconciliation and Post Entry filing processes using Excel, Word, Acrobat.
* Use of ACE data, including working directly in ACE to run, create, or review reports, or as may be provided by clients.
* Attend required training sessions to learn more about potential regulatory changes that affect daily tasks
* Attend required training sessions to learn about Tradewin processes, procedures, systems, and record keeping requirements
* Prepare Post Entry submissions including, Post Summary Corrections, Protests, Prior Disclosures, Reconciliations, as may be assigned
* Independently research, analyze and interpret complex procedures or regulations and write technically relevant correspondence and procedural documents that will have internal and/or external audience.
* Conducting spreadsheet analysis to validate duty and fees calculations
* Team collaboration and brainstorming to enhance client experience and suggest efficiencies.
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
**Job Location**
Customs Consultant
* 2508 N Marine Dr, Portland, OR 97217, USA
* Full-time
Part-Time Ramp and Customer Service Airport Agent
Customer Service Agent Job 142 miles from Klamath Falls
Come and work for Envoy Air, an American Airlines Group Company, at Eugene Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required!
Pay rate: $16.01 / hr
Responsibilities
What's in it for you?
* Travel for free with your family and friends on flights across the American Airlines global network.
* Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
* Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
* In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
* Both full-time and part-time positions available.
* Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
* Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
* Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
* This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
* No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
* Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
* No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
* Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
* Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
* This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
* Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
* Valid driver's license (some license restrictions may prohibit a candidate from being considered for this role).
* 18 years or older.
* High school diploma, GED, or international equivalent.
* Ability to pass a pre-employment drug screen and background check.
* Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
Financial Customer Service Professional
Customer Service Agent Job In Oregon
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
**What you will do**
* Provide excellent service within our call center for our customers' retirement savings accounts
* Educate and empower our customers without having to make cold calls or sales
* Communicate critical plan updates and changes
* Process contribution changes, loans, and withdrawals
* Process general account changes upon direction from the customer
* Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses
**What you will bring**
* Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
* Associates degree or higher **AND** at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) **OR** two or more years of customer service experience
* Capability to work overtime as required based on business need
**What will set you apart**
* Fluency in both English and Spanish
* Financial Services or call center experience
* FINRA series 6 and 63 or higher equivalent licensure
* A passion for providing quality customer service
* Desire to engage with customers over the phone
* Capability to adapt communication style while servicing our diverse customer base
* Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
**Required Minimum Internet Specifications:**
To ensure you are set up for success, you will be required to provide reliable high-speed internet with a **wired** connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset and training materials will be provided.
* Minimum service level of **50Mbps download and 10Mbps upload** to ensure the best voice quality
* Associates are *required* to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.
#PJCS
**What we offer you**
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
* Medical, dental, vision and life insurance
* Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
* Tuition reimbursement up to $5,250/year
* Business-casual environment that includes the option to wear jeans
* Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
* Paid volunteer time - 16 hours per calendar year
* Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
* Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
**Base Salary Range**
$36,300.00 - $49,950.00The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer *•* Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
12-16-2024 **and check out .**
**Remote and Hybrid Positions**
For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection .
Customer Service Agent
Customer Service Agent Job In Oregon
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Read more at ***********
Location: USA - Intel Corporation, Hillsboro, NE Shute Rd RS4
Division: Solutions
Job Posting Title: Customer Service Agent
Time Type: Full Time
POSITION SUMMARY
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquires.
Direct visitors to appropriate department.
Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development
SUPERVISORY RESPONSIBILITIES
None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Certificates, Licenses, Registrations or Professional Designations
N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
Language Skills
English (reading, writing, verbal)
Business writing proficiency
Associate Customer Service Representative
Customer Service Agent Job 232 miles from Klamath Falls
The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist I educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist I is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers. The HME Care Specialist I ensures HME is successfully supplied and reimbursed through accurate patient data collection and entry, evaluation of medical necessity, obtaining insurance authorization, and delivery coordination with logistics teams. This position concentrates in one or more home medical equipment specialties which may include, Core Equipment, Respiratory Services, Diabetic Supply Services, Nutrition Services, Order Qualification, HME Storefront, Customer Care Representative, High Value Patient Accounts, Special Provider Liaison, Claims and Quality Account Management, and HME Network Reimbursement.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
1 year Customer service experience;
Preferred Qualifications:
Associate's Degree or Bachelor's Degree
Upon hire: Medical Terminology and Medical Coding certification
2 years Customer service experience;
1 year experience in a patient-facing healthcare environment or insurance registration or insurance billing.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Service Yard- Part time
Customer Service Agent Job In Klamath Falls, OR
Founded in 1934, Grange Co-op is a cooperative dedicated to serving the needs of its members and the communities in which they live. With a focus on farm and ranch products, work wear and western wear, garden supplies, and pet care essentials, Grange Co-op has grown to become a trusted name in the industry. The company operates multiple retail locations, a feed mill and remains committed to delivering exceptional value and service.
****GENERAL PURPOSE OF JOB****
To provide friendly, accurate service and ensure that customers receive their purchases in a timely manner; and to maintain the overall cleanliness and appearance of the service yard.
****ESSENTIAL DUTIES AND RESPONSIBILITIES****
• Demonstrate friendliness towards customers and co-workers
• Fill customer orders as identified on the loading slips
• Read loading slips and retrieve purchased merchandise from the warehouse or service yard and load into customers' vehicles
• Control inventory and order merchandise as needed to maintain adequate stock
• Operate forklift as necessary
• Clean, sweep, hose, and shovel debris from loading dock, warehouse and service yard as necessary to maintain a clean environment
• Listen and respond to questions and requests from co-workers inside the retail store
• Maintain loading slips after the customers' products have been loaded
• Perform daily inspections of all vehicles and forklifts on location
• Stock inside retail store as directed by management team
• Perform cashier functions in warehouse
• Monitor and maintain pest control
• Answer phones in a friendly manner and provide customer assistance to callers
• Uphold all cooperative policies
• Perform other tasks and duties as required by supervising manager
****SUPERVISORY RESPONSIBILITIES****
• This position does not have supervisory responsibilities
****EDUCATION AND/OR EXPERIENCE****
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
****LANGUAGE SKILLS****
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
****MATHEMATICAL SKILLS****
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
****REASONING ABILITY****
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
****OTHER SKILLS AND/OR ATTRIBUTES****
• Strong communication and interpersonal skills
• Excellent customer service skills
• Accuracy and attention to details
• Ability to become forklift certified
• High level of integrity
• Friendliness and cheerfulness towards customers and co-workers
• Ability to perform effectively in both individual and team environments
• Excellent prioritization and organizational abilities
• Ability to work in all weather elements
• Ability to continually lift and load heavy items
• Possess a strong sense of urgency
*****Bilingual candidates encouraged to apply!*****
The pay range for this role is:
15.53 - 18.98 USD per hour (Klamath Falls)
Klamath Falls
Klamath Falls, OR
Share on:
Electronic Service Representative (24889)
Customer Service Agent Job In Klamath Falls, OR
Washburn - Klamath Falls, OR High School **Job Details** Entry Full Time $17.00 - $28.00 Hourly Negligible Day Banking **Description** Pacific Crest Federal Credit Union is hiring for a Electronic Service Representative at our Washburn branch located in Klamath Falls, OR. Fulfill Pacific Crest Federal Credit Union's (Pacific Crest) mission of providing our members and communities with the opportunity to prosper through direct work with members and potential members, listening, thinking, and taking action to meet needs and provide solutions. Assist members and potential members with their request through all electronic channels, explain services, and explore opportunities to refer credit union products and services benefiting our members.
**Who We Are...**
We believe in the kind of service that comes only through a local institution, where every single person is a member - not a number. Our staff have roots here, and we care about the people we work with, both as members of our credit union, and as members of our community.
So we listen with purpose. We bring creativity to challenges. We demonstrate integrity. And we deliver a structure of financial products and services to help our members explore the scope of what's possible.
Essential Job Functions
* Contribute to the fulfillment of Pacific Crest's mission.
* Deepen member relationships with Pacific Crest by maintaining current knowledge of all products and services, including the benefits and how they can benefit the member
* Provide the best first impression to members and potential members who call into the credit union and seek to identify their needs and provide a solution.
* Process member financial transactions accurately and efficiently.
* Assist members with Pacific Crest card services requests.
* Assist members with loan servicing inquires.
* Actively troubleshoot issues with electronic services and provide follow through with resolution for member satisfaction.
* Achieves or exceeds established sales goals through building of member relationships, referring products and services to meet their needs
* Proactively work with all departments to ensure an exceptional member service experience is delivered with every member interaction
**Qualifications**
Education and Experience
* 6 months-1 year of financial services or related experience preferred.
* A cooperative, positive attitude toward members and fellow employees using sound interpersonal skills.
* 1-2 years of exceptional customer service experience preferred.
Knowledge, Skills and Abilities
* Proven attention to detail
* Strong verbal, written and interpersonal skills
* Excellent technical skills
* Motivated to learn and grow within the position and credit union
* Problem-solving skills
PHYSICAL CONSIDERATIONS
* A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
* Ability to lift and/or carry up to 25 pounds
* Stooping, kneeling, crouching, and reaching below, at, and over shoulder level required
* Sitting - 80%; standing and walking - 20%
* Hearing, visual, and verbal ability required
Pacific Crest Federal Credit Union is an Equal Opportunity Employer.
The good faith hourly salary range for this position is $17/hr - $28/hr. This range is an estimate, based on potential employee qualifications, including bonafide factors, operational needs, and the finalized job description. The hourly salary may vary above or below the stated amounts, as permitted by applicable law.
Customer Service Executive
Customer Service Agent Job In Oregon
Experience 0-1 years 0-1 years experience **About the job** Key responsibilities: 1. Provide prompt and efficient responses to customer questions via phone, email, social media, and chat 2. Address and resolve customer complaints or concerns in a professional and timely manner
3. Maintain a high level of company product knowledge to effectively answer customer queries
4. Identify opportunities to upsell or cross-sell products and services to customers
5. Collaborate with other team members and departments to ensure customer satisfaction
6. Keep accurate records of customer interactions and transactions in the CRM system
7. Follow company policies and procedures when handling customer requests and issues
International voice process - Night shift and cab facility is also available. **Skill(s) required**
English Proficiency (Spoken) English Proficiency (Written) Earn certifications in these skills Who can apply
1. Those who are from or open to relocate to Jaipur
**Other requirements**
1. Candidate must have excellent verbal communication skills
2. Graduate freshers can also apply
Salary Duration: Salary during probation: After probation: Annual CTC: ₹ 3,00,000 - 3,50,000 /year
**Perks**
5 days a week Cab/Transportation facility Health Insurance Life Insurance **Number of openings**
20 ** About Hiring Squad**
Hiring Squad is an executive search company headquartered in Mumbai. With national reach, availability & talent, we are an agency offering quality recruitment services & are capable of attracting the best talent for your organization. We have a leadership team with a combined experience of over 30 years in staffing/recruitment, training, HR services, outsourcing, and consulting. Our aim is to achieve customer delight through a combination of process excellence, quality frameworks, and service delivery innovation leading to the delivery of unmatched business value for our clients. Activity on Internshala Hiring since October 2021 19 opportunities posted Additional Questions Sign up to continue OR
Customer Service Executive (OSW Branch)
Customer Service Agent Job In Oregon
Customer Service Executive (OSW Branch) **Customer Service Executive (OSW Branch)** Branch - Overseas Worker Loan Job Responsibilities * Support daily branch operation * Handle customers' enquires and complaints
* Support sales and marketing promotion activities
* Assist in cashier duties
* Perform adhoc duties as assigned
Job Requirements
* Secondary graduate or above
* Minimum 1 year relevant working is preferable
* With telemarketing / customer service experience in Finance Company / Employment Agency is an advantage
* Knowledge in MS applications is a must
* Excellent in written and spoken English / Chinese and Tagalog (Filipino Loan) **OR** Indonesian Bahasa (Indonesian Loan)
* Require to work on Sundays
* **Hong Kong permanent resident or holder of valid work visa (e.g. dependent visa)**
Medical Biller/Customer Service Rep
Customer Service Agent Job 140 miles from Klamath Falls
“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At Rick's Medical Supply, a
SuperCare Health company,
you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
Under the general supervision of the Medical Necessity Supervisor, a Medical Necessity Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which include; patients, clients, referral sources, physicians, and sales representatives in verifying benefits and coverage with the health plan, sending out and obtaining medical necessity documentations in a timely manner.
Responsibilities:
Responsible for creating, sending out and/or obtaining all medical necessity documentations in a timely manner and log information in the system.
Maintains and updates all medical necessity information in the system such as patient information, payer changes, and other information to support billing process.
Communicates with physicians offices, medical groups, MSO, and health plans on a daily basis for medical necessity documentation and for the continuation of patient equipment.
Communicates to Lead or Supervisor or Manager regarding progress, updates, problems, error trends, new findings, inaccurate or untimely claim submission, and others in a timely manner.
Maintains a daily follow-up system and checks the starting & expiring dates of medical necessity documentations.
Submits appropriate documentation such as prescription, labs results, medical justification, authorization, eligibility, and others as necessary and applicable in a timely manner.
Works on Hold Revenue report, group projects, goals and renewal process.
Maintains accurate and complete daily productivity report.
Performs other duties as assigned.
Remains knowledgeable on product and insurance coverage issues in order to inform
patients of copays and other benefit information
Attends all departmental meetings, company meetings, and in-services
Reports to work daily and is ready to work at the scheduled start time
Works Saturday assignment as needed or scheduled
Performs any other duties that may be requested by supervisor or management
Understand and adheres to all of SuperCare Health company policies
To remain knowledgeable to date on all products, guidelines and insurance coverage trends
Maintain a professional safe and clean work environment.
Understand and adheres to all of SuperCare Health company policies.
Perform all other duties as assigned and required
Must meet minimum of monthly goals
Education and or Work Experience:
Experience with Medical Supply Company
Knowledge of diagnosis and Medical terminology
Excellent Customer Service skills
Detail oriented
Proficiency in Microsoft Word, Excell, Outlook, and PowerPoint
Experience in healthcare, medical and/or HME industry (preferred)
Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
Strong organizational skills and detail oriented
Perks:
Paid Training
Sick Time
Paid Mileage
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program
What Rick's Medical Supply is About
"We treat our customers like family. Rick's Medical Supply, Inc. has been the source for medical supplies and equipment in the Roseburg, OR area for over forty years because of our superior commitment to provide you with the absolute best in product quality and customer service. Our highly trained staff will help you make the best choices for your needs, while providing you with friendly service and expert advice. Every effort is made to ensure that your experience is as pleasant and efficient as possible. Stop by and see us! Our business is your good health."
Connect With Us!
Company Website *************************
Company Business Hours - 8:30 AM - 5:30 PM PST
LinkedIn *******************************************************
Facebook *******************************************
Araceli Richardson - Jr. Recruiter LinkedIn
Associate Customer Service Representative
Customer Service Agent Job 232 miles from Klamath Falls
The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist I educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist I is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers.
Providence Home Medical Equipment fosters a collaborative, engaged environment with a progressive leadership team to deliver life-changing medical devices to people in your community who need help the most. Join our team to increase comfort and quality-of-life to your neighbors recovering from illness, injury or living with a disability.
Benefits and perks:
* Competitive pay (including holiday pay & shift pay differentials)
* Best-in-class benefits - full medical, dental and vision coverage from your first day
* 401(k) plan with employer matching & complementary retirement planner
* Generous paid time off for vacation, sick days and holidays
* Tuition reimbursement & student loan forgiveness programs
* Wellness & mental health assistance programs
* Back-up child & elder care to help with care disruptions for your family
* Voluntary benefits, like pet, auto and home insurance, and more!
Required Qualifications:
* 1 year Customer service experience; 2 years preferred.
Preferred Qualifications:
* Associate's Degree Or Bachelor's Degree
* Upon hire: Medical Terminology and Medical Coding certification
* 1 year Experience in a patient-facing healthcare environment or insurance registration or insurance billing.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Customer Service Representative 7292
Customer Service Agent Job In Klamath Falls, OR
The main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. CSRs need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges and other related important information which will be relayed to customers whenever it is needed.
While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel.
Some specific duties of Domino's CSRs include:
Attracting potential customers by answering product and service questions and advertising/"wobble boarding"
Opening and maintaining customer customer accounts by recording and updating account information
Preparing and packaging food products
Collecting payment and handing out orders to customers
Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution
Maintaining financial accounts by processes customer adjustments
Contributing to team effort by accomplishing related requests as needed
Qualifications
We will ensure you are trained and have a positive learning experience when you join our team. Wage for all CSRs is minimum wage, with the option for raises based on performance evaluations conducted by Regional Supervisors on a regular basis in $.25 increments to a max of $1.00 over Minimum wage before being eligible for a management position. CSRs also frequently receive tips on a daily or bi-weekly basis via an in-store tip pool.
CSRs must:
Be 15 years or older
Be attentive to detail
Be customer oriented, friendly and energetic
Have cash management skills
Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative 7292
Customer Service Agent Job In Klamath Falls, OR
The main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. CSRs need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges and other related important information which will be relayed to customers whenever it is needed.
While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel.
Some specific duties of Domino's CSRs include:
* Attracting potential customers by answering product and service questions and advertising/"wobble boarding"
* Opening and maintaining customer customer accounts by recording and updating account information
* Preparing and packaging food products
* Collecting payment and handing out orders to customers
* Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution
* Maintaining financial accounts by processes customer adjustments
* Contributing to team effort by accomplishing related requests as needed
Qualifications
We will ensure you are trained and have a positive learning experience when you join our team. Wage for all CSRs is minimum wage, with the option for raises based on performance evaluations conducted by Regional Supervisors on a regular basis in $.25 increments to a max of $1.00 over Minimum wage before being eligible for a management position. CSRs also frequently receive tips on a daily or bi-weekly basis via an in-store tip pool.
CSRs must:
* Be 15 years or older
* Be attentive to detail
* Be customer oriented, friendly and energetic
* Have cash management skills
* Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
* Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed
Additional Information
All your information will be kept confidential according to EEO guidelines.
Front Desk Customer Service Representative
Customer Service Agent Job 146 miles from Klamath Falls
Job Details Coos Bay, OR $16.00 - $19.00 HourlyDescription
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Predictable and reliable attendance
Qualifications
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.
Patient Service Call Agent- Full time
Customer Service Agent Job 196 miles from Klamath Falls
Does your smile radiate through your voice? Do you enjoy helping people? Join our team! Our call agents are an important part of the Salem Clinic family! They are the first person a patient talks to when calling to schedule an appointment, message their provider or ask a question. Call agents are trained to handle routine, urgent and emergent phone calls. The environment in the call center is professional and supportive, while also fun!
Full time openings at:
Salem Clinic Call Center | 1940 Fairgrounds Road Ne, Salem OR 97301
Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):
401(k) retirement plan- 10% employer contribution
100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic's medical plan.
Health Reimbursement Account
Life & Long-term Disability Insurance
Paid time off & Holiday pay
Flexible Spending Account
Athletic & Weight Management Club Credits
Bilingual pay differential program (3% wage increase if qualified)
Job Summary: Screens and schedules patient appointments, creates and routes patient messages. Serves as liaison between patient and medical support staff. Performs related clerical duties.
Required Knowledge, Skills, Abilities:
Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
Ability to process a large amount of incoming calls.
Ability to work in a fast paced environment, while keeping close attention to accuracy.
Ability to accurately take messages and schedule appointments.
Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
Must be able to work flexible hours and shifts.
Must be detail-oriented and have the ability to prioritize a variety of tasks.
Must be able to work independently and as a team participant.
Essential Functions:
Answer telephones promptly and cordially, following the department scripting and protocol.
Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
Cancel and reschedule appointments as directed by the template detail clerk or team leader.
Review future appointments to ensure appropriate utilization of appointment time slots.
Confirm and input account and patient demographic information.
Participate in departmental meetings, for patient service. Problem solving groups and in-service educational opportunities on an ongoing basis.
Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.
1174