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  • Customer Service Associate

    Rebel Convenience Stores

    Customer Service Agent Job In Orange Park, FL

    Job Title: Customer Service Associate FLSA Classification: Non-Exempt (Hourly) Department: Operations Reports To: Assistant Store Manager/Store Manager/Regional Area Manager Why Join the Rebel Team? At Rebel Convenience Stores, we've spent over 30 years as a family-owned business, focusing on exceptional service and community values. We're committed to making our stores welcoming places where team members grow and customers return. Now, we're looking for Customer Service Associates to join us - helping us create vibrant, reliable, and friendly experiences for everyone who walks through our doors. As part of our team, you'll enjoy a $500 sign-on bonus* (paid after 6 months of employment) and a $500 retention bonus* (paid after 1 year). Join us for a role filled with spontaneity, opportunities to connect with the community, and plenty of growth potential. Position Overview The Customer Service Associate (CSA) is essential to our team, providing excellent customer service, assisting with daily store operations, and ensuring that our stores remain safe and customer-friendly. You will report directly to the Assistant Manager and Store Manager, and follow company policies to ensure an organized, clean, and welcoming environment. Key Responsibilities Customer Interaction: Greet and assist customers in a friendly, efficient manner; handle customer inquiries, complaints, and purchases with a positive attitude. Product Knowledge: Maintain up-to-date knowledge of store promotions and product information to provide customers with helpful recommendations. Transaction Handling: Efficiently operate cash registers, electronic safes, and other point-of-sale equipment while following cash handling procedures. Store Maintenance: Clean and organize the store, restrooms, and outdoor areas, including snow and ice removal in winter months, as needed. Food Service: Operate, clean, and maintain food service equipment and ensure product safety and freshness. Inventory Management: Restock and organize shelves, manage the walk-in cooler/freezer, rotate merchandise using FIFO methods, and verify product codes. Security Compliance: Adhere to safety and security policies to prevent theft, ensure age-restricted sales compliance, and report suspicious activity. Additional Duties: Support in training new team members, complete necessary paperwork and logs, and handle all other duties as assigned by the Store Manager. Requirements Age Requirement: Must be at least 18 years old. Education: High school diploma or GED preferred. Communication Skills: Fluent in English with clear verbal and written communication skills. Basic Math Skills: Ability to perform basic arithmetic operations. Physical Abilities: Stand/walk for up to 8 hours. Occasionally lift up to 30 pounds, push/pull up to 20 pounds, and bend or reach as needed. Comfortable working in both indoor and outdoor conditions, including cold temperatures in coolers/freezers and snow removal. Availability: Flexibility to work various shifts, including overnights, weekends, and holidays as required. RequiredPreferredJob Industries Retail
    $23k-31k yearly est. 59d ago
  • Customer Experience Specialist

    MDM Commercial 4.6company rating

    Customer Service Agent Job In Palm Valley, FL

    As a Customer Experience Specialist, you will manage daily inquiries, process customer claims, and ensure adherence to service levels. This role requires diligent oversight of the claims process through our MDM exchange program, maintaining communication with internal and external customers to meet and exceed expectations. Key Responsibilities: Independently handle customer claims of damaged merchandise, documenting each step from initiation to resolution in our CRM system. Ensure each claim meets the service levels set by MDM Management. Maintain proactive communication with all stakeholders to ensure transparency and timely updates. Provide timely responses to customer inquiries in accordance with specified SLAs. Assist with and complete various tasks and projects by established deadlines. Qualifications: High school diploma or equivalent; some college coursework in business, communications, or a related field preferred. At least one year of customer service experience. Experience in office or warehouse shipping environments. Proficient in Microsoft Office and familiar with CRM systems. Skills: High accuracy and attention to detail. Dependable with a strong work ethic and ability to meet deadlines. Excellent organizational skills and capable of handling multiple tasks. Strong customer service orientation, problem-solving, and the ability to improve processes. Effective communication skills, primarily via email using company templates. No travel required. Join our team and contribute to an outstanding customer experience by applying today!
    $30k-57k yearly est. 11d ago
  • Customer Support Specialist

    Itel 3.7company rating

    Customer Service Agent Job In Jacksonville, FL

    The Customer Service Support Specialist Tier I serves the company's customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of itel services and procedures. KEY RESPONSIBILITIES Convey a sense of delight and enthusiasm while communicating with customers via phone, email, or other forms of communication Determine the quickest, most effective way to answer a customer's questions Communicate across departments as necessary and in compliance with inter-departmental expectation Research information using all resources to resolve inquiries or potential issues Document customer interactions and notify management of any trends Troubleshoot common issues with a product or service Escalate queries or concerns when applicable Follow up with customers to ensure that they are still satisfied and no outstanding issues ROLE QUALIFICATIONS EDUCATION & EXPERIENCE REQUIRED Proven customer support experience Proficiency with general computer applications such as Microsoft Office, and ability to learn new software applications Personable and attentive Excellent written and verbal communication skills Excellent data entry skills Ability to multi-task, prioritize, and manager time effectively Flexible and dependable team player PREFERRED High school diploma, with some college or degree 1+ years of Customer Service experience KEY COMPETENCIES Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions. All members of the itel family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability
    $33k-43k yearly est. 10d ago
  • Customer Service Agent (Real Estate)

    Berkshire Hathaway Homeservices Florida Network Realty-Fl 4.7company rating

    Customer Service Agent Job In Middleburg, FL

    A Customer Service Agent is a real estate agent who helps clients with their property purchasing and selling needs. As a Customer Service Agent, you will help clients get their home ready for sale and will advise them as they receive offers and will advocate for them during negotiations. This position is geared towards agents who have stellar customer service skills, are able to communicate well and are able to multitask with a vast client and real estate portfolio. Job Responsibilities * Follow up with clients on a regular basis before during and after their home purchase or sale * Make appointments to take clients on home showings * Help clients choose a price for their home that is competitive with the local market * Keep informed on new home listings and sales * Provide outstanding customer service to all clients in your portfolio * Advertise your Customer Service Agent skills to the local community * Network with other Customer Service Agents when advocating for your clients About Berkshire Hathaway HomeServices Florida Network Realty Berkshire Hathaway HomeServices Florida Network Realty was established in 1988 as Prudential Network Realty. Linda Sherrer, Founder, President and CEO, had one clear goal in mind: to raise the level of professionalism in Northeast Florida's real estate market. We knew this goal could only be achieved if key elements were in place - a well-known brand that commanded trust and respect and a select team of REALTORS and employees with a shared passion for serving the clients' needs. Regulatory Notice. To work as a real estate agent (and be qualified for this position) you must have (or obtain) a real estate license. Like getting a driver's license, state authorized training/testing is required to get certified. Third-party educational institutions provide this fee-based training to the general
    $19k-28k yearly est. 60d+ ago
  • Customer Service Agent

    Sixt USA 4.3company rating

    Customer Service Agent Job In Jacksonville, FL

    Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $14.20 per hour - plus, an exciting bonus plan that rewards your success. YOUR ROLE AT SIXT Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About the department: As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business. About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
    $14.2 hourly 8d ago
  • Customer Development Representative

    Advanced Technology Services 4.4company rating

    Customer Service Agent Job In Jacksonville, FL

    Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. **Principal Duties/Responsibilities:** · Attain revenue and profit targets as set by the sales organization. · Generate new leads and opportunities within assigned accounts. · Maintain a pipeline of qualified opportunities within assigned accounts. · Lead renewal efforts to ensure customer retention. · Own the renewal documentation (SOW, MSA, Addendums) to ensure on-time renewal of contracts. · Develop executive level relationships at assigned accounts. · Track and sell ATS Industrial Parts Services within assigned accounts. · Lead efforts to adjust contract pricing, scope, or deliverables with assigned accounts. · Own efforts to ensure timely payment from assigned contracts. · Ensure ATS branding is current at assigned ATS contract sites. · Collect data and build Quarterly Business Review meeting presentations. · Coordinate and host Quarterly Business Review meetings. · Maintain and keep up to date assigned account information in CRM. · Onboard new customer plant and operational leadership to ATS contracts when there is turnover in their organization. · Work with ATS Marketing to develop growth campaigns for assigned accounts. · Lead internal account review meetings. · Negotiation of any financial or commercial changes to a contract. · Own the customer feedback and survey program for assigned accounts. · Develops and deploys the strategy to sell and retain products and solutions to an existing portfolio of clients. · Collaborates with internal stakeholders, including Finance, Operations, Sales, Senior Leadership, Product Management, and other to guarantee client optimization and cost reduction strategies. · Increase profitable revenue through negotiating, winning and implementing new products/services/solutions while increasing demand for existing products/services/solutions, cross-sell opportunities and margin improvement goals during the renegotiation of active agreements. · Consults as a subject matter expert, presenting the value proposition to executive level decision makers · Aligns client business objectives with the entire ATS portfolio of offerings. · Support the Area Manager with financial reviews and recommendations for commercial contract adjustments. · Ensures contract terms and scope are understood by ATS operational leadership. **Success Metrics:** · Contracts renewed on-time · Contract renewal revenue increases · Expansion pipeline and closed revenue · Quota attainment · Contract profitability · Customer satisfaction **Knowledge, Skills, Abilities (KSAs), & Competencies:** **Essential KSAs:** · Bachelor's Degree in Marketing, Business or related field and 5 years of experience or equivalent combination of education and experience. · Minimum 3 years documented track record in significant/complex consultative services-led sales engagements and multiparty negotiations with partners and Clients. · Minimum 3 years of experience in proactively engaging at Senior Executive level within client organizations. · Minimum 3 years experience developing and executing business strategies to increase profitable revenue and margin growth. · Demonstrates innovation and deep understanding of client business drivers. **Desirable KSAs:** · Manufacturing industry knowledge · Capable of advising on solutions and technical requirements · Able to negotiate all aspects of a contract · Possesses a strong financial and business acumen · Strategic planning · Relationship management · Public speaking · Presentation skills · Team building · Adaptability · Excellent Communication skills · Problem solving **Physical Demands and Working Conditions:** While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. (******************************************************************************************************* Privacy policy review here. (******************************************************************************************************* ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
    $33k-53k yearly est. 7d ago
  • Data Entry & Customer Service

    Telebeez Pro

    Customer Service Agent Job In Jacksonville, FL

    At Telebeez Pro, we are a premier cleaning company dedicated to delivering exceptional cleaning services to our valued clients. With years of industry experience, we have established ourselves as a trusted name in the cleaning industry. About job: Telebeez is looking a Data entry/Customer Executive to update and maintain information on our company databases and computer systems. Pay range: $18.50 - $31.00 hourly Job: Full time On-site Responsibilities: Identify and correct data entry errors using appropriate quality control methods Receive and process invoices for payment and update invoice details accordingly Perform related tasks like ordering office supplies and filing documents Manage and organize records and files Prepare relevant reports as needed Requirements: Strong understanding of the Microsoft office suite/Outlook Excellent communication skills both verbal and written. Exceptional organizational skills Strong attention to detail Bonus Points: Dental Insurance Disability Insurance Health Insurance Flexible Spending Account
    $18.5-31 hourly 60d+ ago
  • Discover a Flexible Customer Service Role with Pay Starting at 19 Per Hour

    Nogigiddy

    Customer Service Agent Job In Jacksonville, FL

    Remote Customer Assistance Agent - $19/hr Start, No Degree Required Are you a compassionate individual who loves helping others and solving problems? Join our team as a Remote Customer Assistance Agent, where you'll deliver exceptional support and service from your home office. This role is perfect for those who thrive in a supportive, virtual environment. Key Responsibilities: Respond to customer inquiries with patience and understanding Resolve issues efficiently to ensure customer satisfaction Maintain clear, professional communication in all interactions Project a positive and helpful demeanor to enhance customer experiences We Value: A strong commitment to customer service excellence Excellent verbal and written communication skills The ability to work independently and prioritize effectively Tech-savviness with the ability to navigate various software and tools Perks of Joining Our Team: Work remotely and enjoy the flexibility of a home-based setup Design your own schedule to align with your lifestyle Start with a competitive salary of $19 per hour, with room for growth Opportunities for personal and professional development in a dynamic team Take the Next Step: Additional Information: No prior experience or educational credentials are needed. Candidates must have a dedicated, quiet workspace and reliable internet access. All applicants are subject to a background check. We are committed to inclusivity and diversity, and we are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
    $19 hourly 60d+ ago
  • Customer Account Liaison

    Guardian Fueling Technologies

    Customer Service Agent Job In Jacksonville, FL

    The Customer Account Liaison serves as the primary point of contact for Guardian Fueling Technologies' clients, ensuring a seamless experience by addressing inquiries, resolving issues, and facilitating communication between customers and internal teams. This role focuses on maintaining strong relationships, driving customer satisfaction, and supporting account management activities within the fueling industry. Key Responsibilities: Customer Support: Act as a dedicated liaison for assigned customer accounts, responding promptly to inquiries and concerns via phone, email, or other communication channels. Account Management: Maintain detailed knowledge of customer accounts, including service agreements, contracts, notes, order history, and specific needs, to provide personalized support. Issue Resolution: Coordinate with internal teams, including sales, technical support, and director, to address and resolve customer concerns efficiently. Order Coordination: Assist customers with tracking, credit references, contracts, COD forms, ensuring timely and accurate fulfillment of requests. Documentation: Maintain accurate records of customer interactions, orders, and service issues in the Great Plains software system. Relationship Building : Develop and maintain strong relationships with customers by proactively addressing their needs and anticipating future requirements. Communication: Serve as the primary channel for conveying customer feedback to internal teams, helping drive process improvements and customer-focused strategies. Reporting: Provide regular updates to management on account activity, Smartlist reviews, customer feedback, and potential areas for improvement. Requirements Qualifications: Proven experience in customer service, account management, or a related field (fueling industry experience preferred). Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-first mindset. Proficiency in CRM systems and Microsoft Office Suite. Ability to multitask and prioritize in a fast-paced environment. Detail-oriented with strong organizational skills. Preferred Skills: Knowledge of fueling technologies or related industries. Experience in coordinating with cross-functional teams. Familiarity with ERP systems and order processing workflows. Quality work style and pride in your results. Education: High school diploma required, associate's or bachelor's degree in business, communications, or a related field preferred. Compensation and Benefits: Competitive salary based on experience. Comprehensive benefits package, including health, dental, vision, and retirement plans. Opportunities for professional development and growth within the company. About Guardian Fueling Technologies: Guardian Fueling Technologies is a leading provider of innovative fueling solutions. We are committed to delivering superior products and services while fostering long-term relationships with our customers. Join our team and be part of a company dedicated to excellence and innovation in the fueling industry. EEO Statement As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies' policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. GFT is a Drug Free Workplace
    $28k-58k yearly est. 24d ago
  • Customer Development Representative

    Jacksonville Fl

    Customer Service Agent Job In Jacksonville, FL

    Qualifications High school diploma Required; Bachelor's or associate's degree preferred Proficiency with Mobile Technology, Microsoft Office Suite, and CRM Outside business-to-business sales or route sales experience preferred Company Overview: UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our outside sales team. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services. A Career with UniFirst Offers: Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: We're a growing company offering significant avenues for personal development and growth, and providing for continued career progression. Some companies like to promote from within, we love to! Technology: UniFirst's many cutting edge sales tools and innovative programs are designed with one purpose in mind - to help you succeed. Family Culture: Our unique family-like culture is what makes UniFirst an organization that stands out from the rest. Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful. Responsibilities of the Customer Development Representative: Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions Work with the Customer Service team to develop strategies to further develop our market share Conduct presentation meetings with potential clients as needed Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the Benefits you need to excel as a Customer Development Representative: Competitive base salary Incentives based on monthly sales Uncapped monthly commissions Protected territory Industry-leading sales training Vehicle Mileage and cell phone reimbursement Cutting edge sales tools, including a data management device with CRM software Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and more
    $30k-49k yearly est. 60d+ ago
  • Customer Solutions Representative - Connected Products

    Fortune Brands Innovations

    Customer Service Agent Job In Jacksonville, FL

    * Handles and resolves customer connectivity, WiFi, networking and app support issues through phone and email queues for Moen's Smart Water (IOT) products in a call center environment. Escalates complex issues to the Sr. Smart Water Support Specialist * Delivers a customer experience that helps to drive unsolicited, positive "word of mouth" advertisement for Moen Incorporated * Effectively explain technical information to users of all knowledge levels * Process, handle, and escalate tasks and issues as required while gathering and documenting appropriate data and steps taken * Log and document all customer interactions in Moen's cloud based solutions (C4C) * Consistently deliver reliable and professional support to customers while utilizing product knowledge and in-depth technical and diagnostic skills. * Respond calmly and effectively to all customer situations while having a positive attitude * Achieve individual and team goals, objectives, and performance targets * Stay up to date with the latest technology trends and best practices * Collaborate with internal teams to resolve issues
    $30k-49k yearly est. 6d ago
  • Automotive Customer Service Advisor

    Externalcareersite

    Customer Service Agent Job In Jacksonville, FL

    Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. Maintain an organized and neat shop. Adhere to all company policies, procedures, safety and environmental rules. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. Valid Driver's License. One year of related experience in the automotive service environment. One year of sales experience preferred. Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. Strong verbal communication skills. Strong customer service skills. Ability to work Days, Nights, Weekends, Holidays. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enters and locates information on computer. Presents information to small and large groups. Visually verifies information, often in small print. Safely operates a motor vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $25k-34k yearly est. 16d ago
  • Call Center Service Representative II

    First Florida Credit Union 3.6company rating

    Customer Service Agent Job In Jacksonville, FL

    Call Center Service Representative II - Jacksonville, FL Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. In 2016 we won the Best Places to Work in Jacksonville award from the Jacksonville Journal. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members. Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Role: Assist members and potential members with their phone requests; explain services, respond to problems, and direct phone calls to the appropriate area. Assist members and potential members with their telephone requests; answer questions about products and services and resolve problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor, along with their recommendations. Identify cross-sell opportunities and offer products and services to members. Maintain member account information on computer system and make sure that appropriate records are maintained and required reports are prepared. Assist other Departments as needed. Experience and skills required: One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member/customer needs. Must possess a friendly and professional demeanor. Education: High School Diploma or Equivalent
    $27k-34k yearly est. 15d ago
  • Command Center Agent

    Ridebeep.com

    Customer Service Agent Job In Jacksonville, FL

    Requirements Why Join Beep? Innovation: Be a part of a trailblazing team that is revolutionizing public transportation. Impact: Play a vital role in promoting and humanizing autonomous technology. Growth: Benefit from ample opportunities for personal and professional development as we scale our business. What we are looking for: Associate or Bachelor degrees in engineering or other STEM fields 1-2 years of experience in a technical field or within an IT customer support role (preferred) Strong analytical skills, with the ability to learn and work with complex software systems Ability to understand and present high level data Ability to confidently and accurately multi-task issues Ability to work independently Excellent communication skills and ability to deal effectively with clients Enthusiasm for emerging technologies Additional Requirements: Must be able to support shift schedule, including nights and weekends Must be able to communicate in English effectively with other individuals Must be able to maintain good relations with employees, supervisors, and contractors Must be able to visually inspect tools, vehicle, equipment, and/or machines Must be able to pass background check Must have a good driving record, with current FL driver's license Must pass Beep AV operator training and certification
    $24k-34k yearly est. 15d ago
  • Customer Service Advisor

    Clydesdale Holding LLC Dba Caliber Car Wash

    Customer Service Agent Job In Gainesville, FL

    Caliber Car Wash was founded in 2018 in Atlanta, GA. The goal of the founders was to build a “best in class” car wash company with a focus on improving the customer experience. Today, the company operates with 63+ locations throughout the southeast and Texas. The company has a projected growth to 100+ sites in years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader seeking an opportunity with a growing organization that cares about its people; we need to talk!” Our Purpose: Caliber exists to Improve People's Lives by providing career opportunities and professional growth to teammates and by providing exceptionally clean cars through outstanding customer experience. Job Summary - Customer Service Advisor Job Description Assist customers with their experience while providing a clean, safe, friendly, and professional environment. Do you love working with customers? We're looking for dedicated people to join our team! If you are passionate about providing great customer service and don't mind working outside, apply below. Our Customer Service Advisors help customers through their car wash experience and answer any questions about the processes the customer may have. As the face of the company to the customer, a smile, and an outgoing personality is required! General Accountabilities Pay Station Attendant: Greeting the customer with a warm, friendly, and inviting attitude. Trained as Front Lot Advisor. Assist customer with package selection if needed Answers customer's questions concerning location, price, and Services. Assist customers in purchasing Limitless Wash Club Plans Keeps record of sales. Cleans Lot and makes sure that supplies are stocked and maintained Trained as Tunnel Tech Advisor. Maintains eye contact with customers Responsible for safety of Customers and Vehicles while in the tunnel Guides Customers onto the conveyor with appropriate hand signals Other duties as assigned. *The company reserves the right to add or change duties at any time. Skills Experience: Some previous work-related experience On-The-Job Training Available Excellent verbal and written communication Service orientation Problem solving Mathematics Physical Requirements Must be able to lift at least 40 lbs. Must be able to be on your feet for the duration of your shift Must be able to withstand outside weather conditions Must be able to twist, bend, and lift as needed Job Type: Full-time, Part-Time Pay: $13.00 per hour plus commission We offer competitive pay with benefits: Health Insurance Vision Insurance Dental Insurance 401K Vacation Paid Time Off Voluntary Life Insurance Pet Insurance The perfect candidate will meet Caliber standards and be available for work, to complete work properly, and complete work on time. The degree to which the employee exemplifies the Caliber Core Values: Consistent, Accountable a Leader, has Integrity, strives to Be the Best, Efficient, and Respectful. Caliber Car Wash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability or genetics. In addition to federal law requirements, Caliber Car Wash complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $13 hourly 15d ago
  • Call Queue Specialist

    Global Channel Management

    Customer Service Agent Job In Jacksonville, FL

    Call Queue Specialist needs 3 years experience Call Queue Specialist requires: Call queue management Experience collecting and organizing documentation Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports Call Queue Specialist duties: Call queue management Title transfer support Prepared documentation monitoring call quality and evaluating agent performance identifying pain points and friction in the customer experience.
    $24k-35k yearly est. 60d+ ago
  • Medical Call Center Specialist

    Complete Health Partners

    Customer Service Agent Job In Jacksonville, FL

    Department: Call Center Operations Job Title: Call Center Supervisor Reporting to: Call Center Director FLSA Status: Non- Exempt Date Prepared: January 2021 Job Summary: We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory. Essential Duties and Responsibilities: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient's request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA. Ongoing personal/professional development through training. Commitment to putting our patients first-always. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential. Familiarity with EMR system preferred but not required Knowledge/Skills/Abilities: Provide bullet points of specific KSA's that are needed for the job. Skill Requirements: (X = Required for job) X Typing/computer keyboard X Verbal communication X Utilize computer software (specified above) X Written communication X Retrieve and compile information Public speaking/group presentations X Maintain records/logs X Research, analyze and interpret information X Verify data and information X Investigate, evaluate, recommend action X Organize and prioritize information/tasks Leadership and supervisory, managing people X Operate office equipment X Basic mathematical concepts (e.g. add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements: (X = Required for job) X Sitting for extended periods X Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various items X Extended periods viewing computer screen X Repetitive Motions X Walking X Pushing/Pulling X Reading X Bending/Stooping X Speaking X Reaching/Grasping X Hearing X Writing Other (List): Other (List): Hazards: (X = Required for job) X Normal office environment X Electrical current Toxic or caustic chemicals Housekeeping and/or cleaning agents Flammable, explosive gases Proximity to moving mechanical parts Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Employee's Signature Date
    $24k-35k yearly est. 9d ago
  • Call Center Representative

    Angel Kids Pa

    Customer Service Agent Job In Jacksonville Beach, FL

    Angel Kids Pediatrics seeks a Call Center Representative to handle inbound and outbound patient interaction calls. Appropriately answer patient enquiries and schedule appointments while ensuring the best patient experience. Scheduling patient appointments and collecting demographic information with close attention to details. Ensure first call resolution through problem solving and effective call handling. Demonstrating a pleasant, helpful and comforting attitude while answering patients' enquiries. Requirements; At least 2 years of experience working in a customer service capacity in a medical setting. Excellent customer service and communication skills. Ability to work varying shifts. A team player with a positive attitude. Problem- solver with excellent attention to details.
    $24k-32k yearly est. 60d+ ago
  • GBGM AML Refresh & Enablement Ops - Command Center

    Bank of America Corporation 4.7company rating

    Customer Service Agent Job In Jacksonville, FL

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This job is responsible for providing analytical support for AML operations production areas. Key responsibilities include: * Monitor refresh production progress; use analytical and data analysis skills to identify areas requiring escalation * Drive engagement with support and control partners to resolve issues related to refresh execution status * Monitor technology ticket progress and escalations; generate reports related to use of production tickets * Oversight and facilitation various refresh escalation Forums * Oversight and facilitation of Daily Issues Review and Updates for production population * Data Collection and Entry * Documentation and maintenance of production support procedures * Issue identification and Problem Solving * Adaptability Job Requirements: * Intermediate to expert proficiency with Microsoft Excel * Excellent verbal and written communications skills. * Organization, prioritization, attention to detail, critical thinking, and Research * Familiar with MS Office Suite (Excel/Word/Outlook/Access) * Proven ability to: work in a team environment, organize work, prioritize tasks, and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management Desired Skills: * AWARE, GSS ICON, Tableau * Understanding AML KYC/CDD policies and requirements * Experience working in highly productive teams within a fast-paced environment Shift: 1st shift (United States of America) Hours Per Week: 40
    $26k-33k yearly est. 35d ago
  • Customer Service Agent (Real Estate)

    Berkshire Hathaway Homeservices Florida Network Realty-Fl 4.7company rating

    Customer Service Agent Job In Saint Augustine, FL

    A Customer Service Agent is a real estate agent who helps clients with their property purchasing and selling needs. As a Customer Service Agent, you will help clients get their home ready for sale and will advise them as they receive offers and will advocate for them during negotiations. This position is geared towards agents who have stellar customer service skills, are able to communicate well and are able to multitask with a vast client and real estate portfolio. Job Responsibilities * Follow up with clients on a regular basis before during and after their home purchase or sale * Make appointments to take clients on home showings * Help clients choose a price for their home that is competitive with the local market * Keep informed on new home listings and sales * Provide outstanding customer service to all clients in your portfolio * Advertise your Customer Service Agent skills to the local community * Network with other Customer Service Agents when advocating for your clients About Berkshire Hathaway HomeServices Florida Network Realty Berkshire Hathaway HomeServices Florida Network Realty was established in 1988 as Prudential Network Realty. Linda Sherrer, Founder, President and CEO, had one clear goal in mind: to raise the level of professionalism in Northeast Florida's real estate market. We knew this goal could only be achieved if key elements were in place - a well-known brand that commanded trust and respect and a select team of REALTORS and employees with a shared passion for serving the clients' needs. Regulatory Notice. To work as a real estate agent (and be qualified for this position) you must have (or obtain) a real estate license. Like getting a driver's license, state authorized training/testing is required to get certified. Third-party educational institutions provide this fee-based training to the general
    $19k-28k yearly est. 60d+ ago

Learn More About Customer Service Agent Jobs

How much does a Customer Service Agent earn in Lakeside, FL?

The average customer service agent in Lakeside, FL earns between $19,000 and $31,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average Customer Service Agent Salary In Lakeside, FL

$24,000

What are the biggest employers of Customer Service Agents in Lakeside, FL?

The biggest employers of Customer Service Agents in Lakeside, FL are:
  1. Berkshire Hathaway HomeServices
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