Customer Care Representative
Customer Service Agent Job 13 miles from Madera
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.
CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.
The Trend Group, a division of CAMP is a recognized leader in providing quality Engine Health monitoring (EHM) and Analysis to the business aviation industry. In conjunction with CAMP, the Trend Group focuses on offering timely, reliable, actionable information to customers, in order to reduce operating costs and enhance aircraft safety.
CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.
Job Summary
As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance to become familiar with CAMP's software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.
Responsibilities
Be the first line of contact when customers, clients, and partners call or e-mail with inquiries.
List, understand, and act in response to needs.
Maintain records of customer communications.
Provide effective and efficient assistance of customer facing applications, reports, and services.
Support CAMP's Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts.
Maintain high standards of telephone and e-mail etiquette and promptness.
Requirements
Intermediate understanding of computer software.
Intermediate understanding of Computer Software
Intermediate ability to use applications like Microsoft Outlook, Excel, Word, etc.
Warm, welcoming, and helpful attitude.
Excellent interpersonal skills.
Salary: $19.00 - $22.00 per hour DOE (Depending on Experience)
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact ******************.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE
Call Center Representative
Customer Service Agent Job 13 miles from Madera
Call Center Customer Service Representative
On-Site: Fresno
Contract Role: 6 to 9 months
We are seeking a Call Center Customer Service Representative to join our dynamic team. This position involves making outbound calls to existing and potential customers to provide product information, offer solutions, and ensure a positive customer experience. If you are an excellent communicator who enjoys engaging with people, we want to hear from you!
Key Responsibilities
Make outbound calls to customers to discuss services, promotions, or product inquiries
Provide exceptional customer service by addressing concerns, answering questions, and offering solutions
Accurately document customer interactions and update account information in the system
Work towards individual and team performance goals, including call quotas and customer satisfaction targets
Collaborate with team members to improve call strategies and customer engagement
Maintain a high level of professionalism and customer empathy during interactions
Follow company policies and guidelines while ensuring compliance with all regulatory requirements
Qualifications
High school diploma or equivalent; college degree preferred
Previous experience in a call center, telemarketing, or customer service role (1+ years preferred)
Excellent verbal communication and active listening skills
Ability to manage time effectively, prioritize tasks, and meet performance goals
Proficiency with CRM systems and basic computer skills
Ability to work well under pressure and adapt to a fast-paced environment
Strong problem-solving skills and attention to detail
Positive attitude and strong work ethic
Dental Call Center Representative
Customer Service Agent Job 8 miles from Madera
Since 1897, the Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best.
USC's Herman Ostrow School of Dentistry is looking for a talented Dental Call Center Representative to join the Office of Clinical Affairs. This department will need a positive energetic individual who is able to take on a fast-paced workload. Calls in the call center can reach up to 200 calls a day. Bilingual English / Spanish speaker is preferred.
Job Summary:
This position is responsible for answering, screening and directing incoming and outgoing telephone calls or other communications using a call management system. The Call Center Representative responds quickly and courteously to basic inquiries, registers and posts notes in client records, maintains data, and enters data in a variety of client management computer systems. The Call Center Representative is responsible for posting notes in client records, scheduling and confirming follow up appointments. This position is also responsible for following up on unresolved customer and client inquiries, performing simple maintenance, contacting emergency personnel when necessary, and scheduling and confirming initial and follow-up appointments, as necessary.
Monday - Friday schedule could range from the following shifts:
7:30 AM - 4:00 PM
8:00 AM - 4:30 PM
8:30 AM - 5:00 PM
10:30 AM - 7:00 PM Note: The Tuesday night clinic shift will be rotated every 3-6 weeks
Preferred Experience:
2 years
Dental Knowledge or Dental Assisting background
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information please visit ***********************
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate range for this position is $17.00 - $18.50. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
Minimum Education: High school or equivalent
Minimum Experience: 1 year
Minimum Field of Expertise: Experience working in a call center or customer service department in a busy environment. Demonstrated interpersonal skills. Basic knowledge of compliance issues in area of specialty. Ability to multi-task. Knowledge of terminology in area of specialty. Excellent verbal and written communication skills.
USC is a smoke-free environment
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
USC will con
sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law.
Read USC's Clery Act Annual Security Report
Affirmative Action and Equal Opportunity Plan
Pay Transparency Non-Discrimination
USC is an E-Verify Employer
Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
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Telecommunications Customer Success Representative
Customer Service Agent Job In Madera, CA
The Telecommunications Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Telecommunications Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.
Our Telecommunications Customer Success Representative team is committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each Telecommunications Customer Success Representative to pursue their personal goals and attain the level of growth and success they are looking for.
Responsibilities of the Telecommunications Customer Success Representative:
Provide pertinent product and service information to customers
Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
Develop and build relationships with new customers
Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
Overcome objections respectfully and professionally
Ensure complete satisfaction throughout the entire experience
Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
Attend daily Telecommunications Customer Success Representative meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions
Requirements of the Telecommunications Customer Success Representative:
1-3 years of successful sales, customer service, cold-calling, or client relations experience
Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
Excellent presentation, negotiation, and verbal communication abilities
Independent and self-motivated, but can also work effectively in a team setting
Work with a multitude of people both externally and internally with customers and team members
Outstanding time management, prioritization, and organization skills
#LI-Onsite
Customer Experience Representative
Customer Service Agent Job In Madera, CA
Are you looking to jumpstart your career? This Customer Experience Representative position could be the perfect opportunity for you. Whether you're just entering the workforce or seeking a fresh start in a new industry, this role offers a fantastic chance to develop your skillsets. We provide comprehensive hands-on training to ensure you're fully equipped for success.
Customer Experience Representative Responsibilities:
Build personalized connections with customers and deliver impactful brand experiences.
Develop and maintain a loyal customer base through tailored solutions.
Focus on driving customer acquisition and retention within assigned territories and projects.
Stay up to date with product knowledge to better assist customers.
What We Offer:
A supportive and competitive team-oriented environment.
Opportunities for networking and learning at national and international retreats.
Public speaking experience in both small and large group settings.
Hands-on training in sales and customer service.
No micromanagement; autonomy in your role.
Development of valuable sales and marketing skills.
Training on leadership and personal growth.
What We're Looking For in a Customer Experience Representative:
Ability to work full-time.
A positive, outgoing personality with excellent people skills.
A 2-year degree or equivalent customer service and sales experience.
A professional demeanor with a sharp focus on performance.
Previous customer service or sales experience is preferred, but not required.
Customer Growth Representative
Customer Service Agent Job 46 miles from Madera
Join the leading beverage provider, Reyes Coca-Cola Bottling! * Shift: Full Time, Monday - Friday, 5:00am start * Benefits: Medical, Dental, Vision, Retirement, PTO * Route available: Coalinga, Avenal, and surrounding communities * Hourly Pay Rate: $26.50 starting plus monthly incentive opportunity
If you enjoy our products, you'll really enjoy being a part of our team!
Position Responsibilities:
* This position sells and executes promotions, secures placement of equipment, and uses point-of-sale (POS) materials to grow sales as well as transports and replaces POS advertising and inventory levels
* You will restock and build displays, sections, and racks, keeping them in an aligned manner with labels facing outward, rotating products to ensure that stores follow a first-in-first-out stocking system within retail accounts
* You will maintain backrooms by organizing and consolidating back stock each day
* You will support the team as a retail sales representative, responsible for conveying account activities to relevant stakeholders
* Other duties as assigned
Required Education and Experience:
* High school diploma or General Education Degree and 0 to 1 plus years of related experience or 1 to 2 plus years of general experience
* Must have reliable automobile transportation, a valid driver's license, and auto insurance coverage at least to the minimum amount specified by the Company and state law
Preferred Education and Experience:
* Bachelor's Degree
Customer Service ( Remote work , No Vaccination Required)
Customer Service Agent Job 8 miles from Madera
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Requirements
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Girl Engagement Specialist - Fresno
Customer Service Agent Job 13 miles from Madera
The Girl Experience Coordinator is responsible for creation and coordination of Girl Experience activities while utilizing the Girl Experience Leadership Experience and other GSUSA developed tools/curriculum. This role will create the activity, identify the appropriate vendor/facility for the activity, schedule the activity with Girl Experience Team, and create prescribed marketing materials for activity. The Girl Experience Coordinator is responsible for delivery the Girl Scout Leadership Experience through scheduled Girl Experience activities. This person will have responsibilities within the one of the four pillars; they will be the lead on activity development within that pillar.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Executive Support
• Ability to develop innovative, creative and community-based programming for all Girl Scouts in the GSCCS council in the STEM, Life Skills, Outdoor, or Entrepreneurship fields.
• Implementation of assigned Council Girl Scout events, activities and resources based on the Girl Scout Leadership Experience to meet the needs of girl and adult members.
• Follows the developed marketing strategies to ensure the increased participation of Girl Scout members and non-Girl Scout members in Council-sponsored events and activities.
• Works in tandem with all members of the Girl Experience team to facilitate department goals and assignments.
• Follows through on all required steps within a Girl Experience activity structure to ensure that activities and events are based on girls' interests and Council objectives and evaluations are performed on all program offerings.
• Provides professional, quality customer service to members, volunteers, staff, and other community contacts.
• Assists with the implementation of girl and adult training throughout the Council.
• Performs other duties as assigned.
Requirements
SKILLS AND QUALIFICATIONS:
• Strong communication, organization and time management skills, as well as public speaking and program capabilities.
• Ability to plan, organize and prioritize work, while managing multiple deadlines in a continually changing work environment.
• Ability to use sound judgment, ability to work independently as necessary and/or work collaboratively in a team setting.
• Ability to adapt well to changing circumstances, direction and strategy.
• Ability to work a flexible schedule, including evenings and weekends, and a willingness to travel throughout the Council.
• Ability to work with individuals of diverse backgrounds and ages.
• Candidate must possess excellent written skills, computer skills including but not limited to Word, Excel, and PowerPoint.
• Candidate must be able to work with teams and foster team development which in turn will create a learning organization.
• Candidate must lead by example, understand his/her limitations and not be afraid to ask for guidance when needed.
• Candidate must understand the role of the volunteers and understand his/her role as a servant leader.
• Candidate must have excellent public speaking skills and must be willing to make presentations.
• Candidate must have the ability to stay focused on task while balancing other important tasks at the same time.
• Candidate must be able to maintain regular attendance.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid California state driver's license.
• Meet Council requirements for driver insurability.
ADDITIONAL JOB REQUIREMENTS:
• Clearance of background check.
• Become a registered member of GSUSA and GSCCS.
• Access to reliable transportation.
SELECTIVE ABILITIES & PHYSICAL DEMANDS:
• The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position.
• Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
• Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and evenings/nights.
• This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.
• Willingness and ability to work flexible schedule
• Frequent weekends and evenings
• Must be able to speak and communicate clearly, such as in public speaking engagements.
• Other demands, as determined by council.
Customer Service Specialist
Customer Service Agent Job 13 miles from Madera
Part-time Description
We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.
As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
Responsibilities:
Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience.
Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
Process payments and manage cash register transactions.
Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
Assist with other administrative tasks and salon projects as needed.
Requirements
Requirements:
High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
Previous experience in a customer service role, preferably in the beauty or salon industry.
Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
Excellent organizational skills and attention to detail in managing appointments and salon operations.
Enthusiasm for working with students and supporting their learning and development.
Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
Proficiency in using salon management software or booking systems is a plus.
Basic knowledge of cosmetology services, terminology, and beauty product brands.
Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
Flexibility to work evenings and weekends based on salon hours and client demands.
Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
Salary Description $16.50 - $18.50
customer Service ( Remote work , No Vaccination Required)
Customer Service Agent Job 13 miles from Madera
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Requirements
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Call Center Representative
Customer Service Agent Job 13 miles from Madera
About us:
Welcome to Signeekwave: Where Vision Meets Reality
At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About job:
We are seeking a dedicated and enthusiastic Call Center Representative to join our rapidly growing team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional support and service. You will play a critical role in ensuring customer satisfaction by listening to their inquiries, resolving issues, and offering product guidance.
Salary Range: $950 - $1200 per week
Job: Full time
Location: Fresno, CA
Responsibilities:
Answer incoming calls from customers and address their inquiries in a timely manner.
Provide accurate information regarding products and services to ensure customer satisfaction.
Resolve customer complaints effectively and efficiently, documenting all interactions in the system.
Handle outbound calls for follow-ups to ensure customer issues are resolved to their satisfaction.
Maintain a high level of professionalism and foster positive relationships with customers.
Meet or exceed established performance metrics and KPIs including call handling time and customer satisfaction scores.
Requirements
High school diploma or equivalent; additional education or certifications in customer service is a plus.
Proven experience in a call center or customer service role preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage time efficiently and handle multiple tasks simultaneously.
Familiarity with customer relationship management (RM) software is advantageous.
A positive attitude and a passion for helping others.
Bonus Points:
Dental Insurance
Disability Insurance
Health Insurance
Flexible Spending Account
Let's create your dream career and make an impact together! Apply today.
Response Center Agent
Customer Service Agent Job 13 miles from Madera
Response Center Agent Full-Time Hybrid - Within PPMM Territory ESSENTIAL DUTIES
Log in and be ready to receive or make calls as directed by schedule.
Receive, manage and direct calls in accordance with call management scheduling guidelines:
Complete full registration for all new patients and indicate insurance verification.
Review and update patient demographics, eligibility, insurance information and appointment location and take appropriate actions to update changes identified.
Provide account information as requested.
Ask for caller's permission before placing caller on hold and wait for response.
Check back with caller on hold and offer alternatives if applicable.
Voice announce each call to connecting party when transferring a call.
Ask caller if there is any additional assistance they may need and thank the caller at the end of the call with, “Is there anything else I can help you with?”
Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are
appropriate to the customer's level of understanding and knowledge.
Give full attention to customer. Demonstrate promptness and show initiative in responding to
customers.
Route calls to appropriate department for continued assistance as necessary.
Utilize break codes appropriately as defined by the call management system.
Maintain knowledge of and utilize scheduling downtime procedure.
Maintain average call time as defined by call management guidelines (2:30 minute average).
Maintain average call volume as defined by call management guidelines (13-18 calls per hour).
Communicate requests and respond accurately using the appropriate procedures for contacting clinics
and/or clinic staff. Maintain thorough knowledge and understanding of the entire PPMM organization in
order to answer questions and direct calls correctly and appropriately.
Take complete on-line messages that are detailed, concise, spelled accurately and utilize correct medical
terminology.
Maintain workstation in a safe condition for self and others. This may include but not limited to adjusting workstation for proper chair height and alignment.
Complete quality assurance monitoring tools as specified for the department.
Assist with the daily operations and efficiency of the Response Center.
NON-ESSENTIAL DUTIES
Establish an effective working relationship with internal and external customers.
Provide assistance, support and/or peer coaching to team members in an effort to aid in building their skills and ability to meet call management expectations.
Notify the appropriate contact person when issues or problems arise.
Make sound decisions and demonstrate the ability to handle situations appropriately. Accepts and
handles responsibility. Learns from own mistakes.
Accept, learn from and integrate feedback from knowledgeable persons regarding effectiveness of own
communications. Adapt to changing conditions, influences and environments.
Inspire excellence and commitment in others.
Be consistently helpful and act in a professional and courteous manner.
Other duties as assigned.
QUALIFICATIONS
Ability to perform the duties described above. A typical means of acquiring those abilities would be:
Graduation from high school or equivalent
one year of experience as a receptionist in a medical office.
previous experience in a call center environment preferred
REQUIREMENTS
Bilingual English/Spanish skills preferred.
Excellent verbal and written communication skills including ability to communicate effectively with staff and patients from diverse backgrounds.
Must have thorough knowledge of insurance types or be willing to learn.
Must be flexible and have the ability to work independently and as part of a team.
Ability to maintain strict confidentiality.
Excellent computer skills with working knowledge of Microsoft Office including Outlook.
Must have excellent attention to detail.
Ability to schedule appointments with the correct visit type according to the scheduling guidelines.
Must have flexibility in schedule to include evenings, weekends and holidays.
Must have excellent customer service skills and be committed to providing the highest level of customer
satisfaction.
Commitment to mission and philosophy of Planned Parenthood.
Customer Service Representative
Customer Service Agent Job 13 miles from Madera
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for a Customer Service Representative in our Fresno, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Fresno, CA.
JOB RESPONSIBILITIES:
Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
Enter orders into computer system in timely manner
Attend to walk in customers
Process authorizations and support documentation
Process support and sales incidents to maintain customer satisfaction levels
Resolve customer complaints
Upsell and cross-sell to meet customer needs
QUALIFICATIONS:
2+ years customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Bilingual English/Spanish preferred
SALARY & BENEFITS:
$17-34/hour, typical starting range $20-21/hour
Medical, Dental, and Vision
401(k) with Company Match
Sick and Vacation Days
Flexible Spending Account
Life & Disability Insurance
Education Assistance
Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Call center agent
Customer Service Agent Job 13 miles from Madera
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Call center
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F
Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.
Call center requires:
Must also be bilingual in any of the following languages:
Cantonese
Mandarin
Tagalog
Korean
Japanese
Vietnamese
GED or equivalent
Additional Information
$14hr
4 months
Customer Service (Order Processing Specialist)
Customer Service Agent Job 13 miles from Madera
Vie-Del is a major producer of concentrates from grapes and other fruits, brandy, spirits, and wines. We are currently seeking talented candidates to join the Vie-Del Family. We offer a competitive salary and excellent benefits package in an employee-friendly and rewarding environment.
SUMMARY: The Order Processing Specialist under limited supervision from the Lead Customer Service Manager will plan, organize, and direct the activities required to receive, schedule, coordinate, and process customer orders for products via phone, email, or direct contact by performing the following duties.
DUTIES:
1. Cover Customer Service Department phone lines to write phone orders, answer customer inquiries, record complaints and sell additional products that may meet customers' needs
2. Edit orders received by fax, mail or email for product name, price, nomenclature, terms, conditions and link to any agreement with any existing contracts. Compared to previous orders shipped to that particular customer
3. Input order onto the Telephone Order Pad and enter data into the computer.
4. Submit shipping instructions, release empty rail cars and file claims with the railroad online
5. Keep appropriate personnel, including the company President, advised of customer orders, complaints, product requests and other relevant information, via computer reports, memos and verbal contact, when necessary
6. Keep customer advised of shipping date, anticipated delays, and any additional information needed by customer.
7. Plan and direct the activity involved in the movement of inbound and outbound freight
8. Negotiate and receive freight quotes and ensure timely delivery and receipt of goods
9. Approve incoming freight bills and all UPS and Fed-Ex charges for customers and/or employees
10. Review account receivable and customer payment history to:
a) Ensure product is not shipped to customers with overdue accounts, without company President's approval
b) Verify that payment terms offered to customer remain appropriate
c) Contact past due accounts for payment status
d) Deduct incoming payments on weekly Accounts Receivable report.
11. Confer with production, sales, shipping, warehousing, or common carrier personnel to schedule and expedite shipments or trace missing or delayed shipments, including:
a) Recommending type of packaging or labeling needed for order
b) Follow up on orders to ensure delivery by specified dates.
c) Process all necessary documentation for export shipments, ensuring a smooth flow of goods through customs
12. Prepare sales invoice computing price and shipping charge, prepare additional forms required by customer, such as Certificates of Analysis (COA) or Country of Origin and email all required documentation to customer
13. Receive and research customer complaints
14. Prepare shipping orders, bills of lading, etc. and route order to shipping department. Prepare
Export papers & email to customers, Customs and carrier
15. Prepare sample request and forwards to lab for shipping. Contact customer for sample approval.
Notify Quality Control, Shipping and Production Departments when approved
12/11/2020 Page 2 of 3
16. Maintain files of order documentation, invoices, freight rates, correspondence, etc.
17. Compile statistics and prepare various reports as directed by management
18. Verify carrier has current Certificates of Insurance on record naming Vie-Del Company as additional insured
19. Perform all other duties associated with Customer Service
20. Log shipments off customer contracts
21. Prepare daily and weekly inventory, daily shipping schedules
ADDITIONAL DUTIES:
1. Perform other duties which may be assigned by the President.
2. The company reserves the right at any time, with or without notice, to change this job description, reassign or transfer the employee to another position, or alter or assign additional job responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requires excellent verbal and written communication skills, as well as excellent organizational skills. Ability to type and enter on a personal computer, 10-key by touch. Experience with Windows, Microsoft Word, and Excel is preferred
1. Education and Experience
High School diploma or GED. AA Degree or equivalent preferred and/or two years related experience. Proficiency using Microsoft Word, Excel, and other computer applications is desirable.
2. English Language Skills
Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of an organization. Ability to effectively present information, both verbally and in writing.
3. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.
4. Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions.
5. Other Requirements
Intermediate or higher level of experience with word processing and spreadsheet applications. Intermediate or higher level of experience with Internet search engines. Typing speed of 40 words per minute or more and ten-key by touch.
Service Dispatcher
Customer Service Agent Job 13 miles from Madera
If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!
This is a perfect opportunity if you are looking to establish your roots with a good organization. There are plenty of great opportunities to get certified on the job to promote into a number of careers within the industry.
WiZiX Technology Group - Dispatcher, Fresno, CA
We are looking for a qualified candidate with strong customer service skills and administrative abilities at our Fresno, CA office.
Job Responsibilities
Answer incoming support calls
Route calls to appropriate resources
Create support tickets on behalf of customers
Document all call information according to standard operating procedures
Use basic computer applications
Communicate with customers, technicians, and sales representatives
Schedule service calls
Meet monthly service goals
Recognize, document, and alert the management team of trends in customer calls
Qualifications
Strong phone and verbal communication skills along with active listening
Proven ability to multi-task and work under fast-pace environments while maintaining accuracy
Ability to calmly handle stressful situations
High attention to detail and strong organizational skills
Computer and customer service skills
Must have strong written and verbal communication skills
Bi-lingual is a plus
Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals.
Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices and software employ.
About WiZiX:
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, and Document Management Systems.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
Service Dispatcher
Customer Service Agent Job 13 miles from Madera
If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!
This is a perfect opportunity if you are looking to establish your roots with a good organization. There are plenty of great opportunities to get certified on the job to promote into a number of careers within the industry.
WiZiX Technology Group - Dispatcher, Fresno, CA
We are looking for a qualified candidate with strong customer service skills and administrative abilities at our Fresno, CA office.
Job Responsibilities
Answer incoming support calls
Route calls to appropriate resources
Create support tickets on behalf of customers
Document all call information according to standard operating procedures
Use basic computer applications
Communicate with customers, technicians, and sales representatives
Schedule service calls
Meet monthly service goals
Recognize, document, and alert the management team of trends in customer calls
Qualifications
Strong phone and verbal communication skills along with active listening
Proven ability to multi-task and work under fast-pace environments while maintaining accuracy
Ability to calmly handle stressful situations
High attention to detail and strong organizational skills
Computer and customer service skills
Must have strong written and verbal communication skills
Bi-lingual is a plus
Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals.
Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices and software employ.
About WiZiX:
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, and Document Management Systems.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
Customer Experience Representative
Customer Service Agent Job 13 miles from Madera
Are you looking to jumpstart your career? This Customer Experience Representative position could be the perfect opportunity for you. Whether you're just entering the workforce or seeking a fresh start in a new industry, this role offers a fantastic chance to develop your skillsets. We provide comprehensive hands-on training to ensure you're fully equipped for success.
Customer Experience Representative Responsibilities:
Build personalized connections with customers and deliver impactful brand experiences.
Develop and maintain a loyal customer base through tailored solutions.
Focus on driving customer acquisition and retention within assigned territories and projects.
Stay up to date with product knowledge to better assist customers.
What We Offer:
A supportive and competitive team-oriented environment.
Opportunities for networking and learning at national and international retreats.
Public speaking experience in both small and large group settings.
Hands-on training in sales and customer service.
No micromanagement; autonomy in your role.
Development of valuable sales and marketing skills.
Training on leadership and personal growth.
What We're Looking For in a Customer Experience Representative:
Ability to work full-time.
A positive, outgoing personality with excellent people skills.
A 2-year degree or equivalent customer service and sales experience.
A professional demeanor with a sharp focus on performance.
Previous customer service or sales experience is preferred, but not required.
Telecommunications Customer Success Representative
Customer Service Agent Job 13 miles from Madera
The Telecommunications Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Telecommunications Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.
Our Telecommunications Customer Success Representative team is committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each Telecommunications Customer Success Representative to pursue their personal goals and attain the level of growth and success they are looking for.
Responsibilities of the Telecommunications Customer Success Representative:
Provide pertinent product and service information to customers
Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
Develop and build relationships with new customers
Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
Overcome objections respectfully and professionally
Ensure complete satisfaction throughout the entire experience
Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
Attend daily Telecommunications Customer Success Representative meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions
Requirements of the Telecommunications Customer Success Representative:
1-3 years of successful sales, customer service, cold-calling, or client relations experience
Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
Excellent presentation, negotiation, and verbal communication abilities
Independent and self-motivated, but can also work effectively in a team setting
Work with a multitude of people both externally and internally with customers and team members
Outstanding time management, prioritization, and organization skills
#LI-Onsite
Call Center Agent
Customer Service Agent Job 13 miles from Madera
About us:
Welcome to Signeekwave: Where Vision Meets Reality
At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About job:
We are seeking a dedicated and customer-oriented Call Center Agent to join our dynamic team. This role is pivotal in ensuring customer satisfaction and providing high-quality support to our clients. As a Call Center Agent, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and delivering effective solutions.
Salary Range: $18.00 - $25.00per hour
Job: Full time
Location: Fresno, CA
Responsibilities:
Handle inbound and outbound calls in a professional manner.
Provide accurate information to customers regarding products and services.
Resolve customer issues and inquiries in a timely manner.
Document all customer interactions and maintain detailed records.
Assist customers with account information and updates.
Identify opportunities for upselling additional products and services.
Requirements
High school diploma or equivalent; college degree preferred.
Proven experience in a customer service role, preferably in a call center.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a high-pressure environment and handle multiple tasks.
Proficient in using computers and familiarity with call center software.
Flexibility to work various shifts, including evenings and weekends.
Bonus Points:
Dental Insurance
Disability Insurance
Health Insurance
Flexible Spending Account
Let's create your dream career and make an impact together! Apply today.