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Customer Service Representative
Franklin Professionals 4.5
Customer service agent job in Gardner, MA
Why Join Us?
If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You'll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time-all within a stable, growing manufacturing environment.
Position Summary
The CustomerService Representative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset.
Essential Duties & Responsibilities
Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements
Provide timely, accurate product information and quotations via phone and email
Track order status, proactively communicate updates, and resolve issues to support on-time delivery
Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue
Maintain detailed and accurate customer records, including contacts, routing details, and account notes
Qualify customer RFQs for completeness and accuracy prior to order release
Follow up on lost or dormant business to support customer retention efforts
Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns
Support business development initiatives such as samples, direct mailings, and follow-up outreach
Meet daily productivity and accuracy expectations, including order volume and error reduction
Consistently follow established quality, accuracy, and attendance standards
Perform other duties as assigned
What Success Looks Like in This Role
Consistently high accuracy in complex, high-volume order entry
Confident, friendly, and professional phone presence
Ability to stay focused and precise while managing repetitive tasks
Reliable attendance and steady performance in a fast-paced office environment
Willingness to support teammates and share ownership of customer outcomes
Minimum Experience & Skills
2+ years of customerservice, inside sales, order entry, or administrative experience in a detail-driven role
Proven ability to accurately manage complex data and high-volume transactions
Strong verbal and written communication skills; comfortable with frequent phone interaction
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with ERP systems preferred (manufacturing experience a plus)
Ability to work independently while contributing to a close-knit, collaborative team
Education
Degree not required; relevant experience and demonstrated accuracy are prioritized
Work Environment & Schedule
Full-time, onsite position (Monday-Friday, 8:00 AM-5:00 PM)
Business-casual office environment
Frequent use of computer systems and phone
Occasional exposure to manufacturing and warehouse environments
May occasionally lift up to 15 pounds
Why This Role May Be a Great Fit
Stable, growing manufacturing company with long-standing customer relationships
Supportive, team-oriented department with hands-on training
Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion
Annual company-wide bonus based on overall performance
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.
$35k-43k yearly est. 11d ago
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Customer Service and Logistics Specialist
New England Wire Products 4.1
Customer service agent job in Leominster, MA
CustomerService Representative (Early-Career / 2+ Years Experience)
New England Wire Products | In-Person | Full-Time
New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service.
We are seeking a CustomerService Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment.
Role Overview
As a CustomerService Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions.
This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment.
Key Responsibilities
Customer & Order Management
Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination
Provide accurate and timely updates on order status, lead times, and product availability
Serve as a primary point of contact for assigned customer accounts
Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach
Customer Communication & Relationship Building
Deliver professional, consistent communication via phone and email
Build familiarity with customer preferences, product usage, and ordering patterns
Proactively follow up to confirm accuracy, satisfaction, and on-time delivery
Escalate complex or time-sensitive issues appropriately while maintaining customer confidence
Cross-Functional Collaboration
Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities
Communicate clearly across departments to support scheduling, prioritization, and problem-solving
Participate in process improvement discussions related to order flow, customer communication, and efficiency
Systems, Documentation & Accuracy
Maintain accurate records in internal systems related to orders, customer communication, and changes
Ensure high attention to detail across pricing, quantities, shipping details, and documentation
Follow established processes while identifying opportunities for improvement
Qualifications
Bachelor's degree required (business, communications, supply chain, or related field preferred)
1-3 years of experience in customerservice, account coordination, order management, or a related role
Experience working in manufacturing, distribution, or B2B environments preferred
Strong written and verbal communication skills with a professional demeanor
Highly organized with the ability to manage multiple priorities and deadlines
Comfortable using Microsoft Office and learning ERP or order management systems
Proactive, dependable, and team-oriented with strong follow-through
Why Join New England Wire Products?
Opportunity to take ownership and grow within a stable, family-owned manufacturing company
Hands-on exposure to sales, operations, and production processes
Collaborative, low-ego team environment with long-term employee tenure
Clear path for increased responsibility and career development
Job Details & Benefits
Job Type: Full-time
Work Location: In person
Benefits Include:
401(k) with company match
Health insurance
Dental insurance
Paid time off
$33k-42k yearly est. 1d ago
Customer Service Representative
Masis Staffing Solutions 3.7
Customer service agent job in Concord, NH
Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a CustomerService Representative. This is an excellent opportunity for someone with strong customerservice and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment.
Schedule: 1st Shift | Mon-Fri, 8:00 AM-4:30 PM
Pay: $23/hour based on experience
What You'll Do
Reporting to the Plant Manager, the CustomerService Representative will:
Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams
Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production
Communicate order status updates to customers and internal stakeholders throughout the production lifecycle
Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers
Coordinate trucking and shipments; track deliveries and proof of delivery as needed
Assist customers and sales engineers with material and compound selection
Maintain requested and estimated ship dates to support inventory planning
Handle customer complaints, returns, and allowances with professionalism and sound judgment
Prepare customs documentation for Canadian shipments when required
Send customer satisfaction surveys and track responses to address concerns
Collaborate closely with Sales, Planning, Warehouse, and other internal departments
What We're Looking For
High School Diploma or GED required
Strong verbal and written communication skills in English
Excellent attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with data, order tracking, and ERP systems
Customer-focused mindset with problem-solving ability
$23 hourly 5d ago
Customer Service Representative
Net2Source (N2S
Customer service agent job in Marlborough, MA
Qualifications:
Must have SAP experience and be able to work with Microsoft office systems.
Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping.
We expect that this candidate has customerservice skills within the chemical industry, be organized, able to multitask, and be people oriented.
This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company.
We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process.
This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge.
In addition, we would prefer this person to be able to contribute in a corporate setting.
$32k-41k yearly est. 1d ago
Customer Experience Rep II / Bilingual Customer Experience Rep I
Unitil Service Corporation 4.9
Customer service agent job in Concord, NH
We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner.
Availability & Scope
POSTING DETAILS
Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter
We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation.
Operating Hours
Regular business
Monday through Friday, 7am - 7pm
Emergency business
Monday through Friday, 5am - 7am & 7pm - 10pm
Saturday & Sunday, 8am - 4pm
Work Shift
Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined
An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies.
Holiday coverage is provided on a volunteer basis
On-Call Availability
There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise
Principal Accountabilities:
% of Time
End Results
70%
Respond and communicate promptly to customer inquiries through various communication channels
Acknowledge and resolve customer complaints
Process all customer requests in accordance with all policy and procedures
Communicate and coordinate with peers and supervisors as necessary
Provide feedback on the efficiency of the customerservice processes
Ensure customer satisfaction and provide professional customer support
Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution
Contribute to the team and help foster an atmosphere of support by applying Unitil core values
Maintain a positive, empathetic and professional attitude toward customers at all times
20%
Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience
Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay
10%
Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies
As
Needed
Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager
Qualifications for Customer Experience Representative II
High School diploma, general education degree or equivalent experience
2-year experience in providing telephone customerservice in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Qualifications for Bilingual Customer Experience Representative II
High School diploma, general education degree or equivalent experience
Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish
2-year experience in providing telephone customerservice in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment.
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 01/06/2026
$32k-35k yearly est. Auto-Apply 12d ago
Customer Development Representative
Crown Linen Service Inc. 4.2
Customer service agent job in Nashua, NH
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customizedcustomer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
$60k-90k yearly 16d ago
Welcome Center Representative
YMCA of Greater Boston 4.3
Customer service agent job in Needham, MA
Department
Center Staff
Employment Type
Part Time
Location
Charles River YMCA
Workplace type
Onsite
Compensation
$18.00 / hour
Reporting To
Jaclyn O'Neil
Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
$18 hourly 60d+ ago
Customer Relations Specialist
Pica Manufacturing Solutions
Customer service agent job in Derry, NH
Job Description
Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you'll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You'll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.
Key Responsibilities:
Act as the primary point of contact for our customers, answering questions and providing timely support.
Process new orders and adjust existing orders with precision and care.
Provide customers with updates on delivery schedules and ensure they're informed every step of the way.
Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
Report on customer satisfaction trends and offer insights to management for continuous improvement.
Assist in managing inventory to ensure product availability aligns with customer needs.
Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).
What We're Looking For:
Excellent verbal and written communication skills, with the ability to engage customers effectively.
Active listening skills and a customer-first mindset.
Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
A proactive approach to problem-solving and resolving conflicts.
Team-oriented and excited about working in a fast-paced, collaborative environment.
Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you'll enjoy a comprehensive benefits package, including:
Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
Company Culture: Participate in our holiday parties and outings - we believe in celebrating success together!
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Bilingual Customer Action Representative (Portuguese)
Customer Action · Lawrence, Massachusetts
Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women.
We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs.
Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese:
Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office.
Conduct eligibility screenings for clients to help them better understand what programs are available to them.
Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment.
Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings.
Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
Miscellaneous tasks associated with executing our programs, as needed.
Required Qualifications:
Bilingual professional fluency in English and Portuguese, both written and spoken
Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
Demonstrate ability to creatively problem solve and overcome obstacles
Ability to work independently and as a part of a small, nimble team
Detail-oriented and able to keep tasks, records, and systems organized
Preferred Qualifications:
Experience communicating with the residents of low-income and/or majority-minority communities
Sales, outreach, customerservice, or organizing experience, e.g., retail, political canvassing, fundraising
Experience working with key performance indicators (KPIs)
Experience with phone banking, voter registration calls, or other phone-based outreach
Experience with Customer Relationship Management (CRM) systems like Salesforce
Basic knowledge of how homes use and lose energy
Fluency also in Spanish and/or Khmer
Hours, Benefits, Compensation
Full-time (night and weekend availability preferred)
$27.89/hour
Paid sick time, vacation time, retirement, and technology benefits
Health, dental, and vision insurance
Required attendance in the Lawrence office, occasional work from home is possible
For a detailed list of benefits, go to bit.ly/AIEbenefits
$27.9 hourly 60d+ ago
Customer Service Banker
MVSB
Customer service agent job in Rochester, NH
Job Description
MVSB is seeking a motivated and experienced banking professional to join our award-winning customerservice retail team. We are seeking a full-time CustomerService Banker (Universal Banker) at our
Rochester, NH
branch.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Starting salary begins at $20.64 per hour and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customerservice and/or cash handling role
Experience utilizing software applications to perform customerservice duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customerservice positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customerservice experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customerservice delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly 10d ago
Customer Service Banker
New Hampshire Mutual Bancorp
Customer service agent job in Alton, NH
MVSB is seeking a motivated and experienced banking professional to join our award-winning customerservice retail banking team. We are searching for a CustomerService Banker (Universal Banker) at our Alton, NH branch.
MVSB was recently voted 1
st
place for “Best Place to Work” in the Laconia Daily Sun's, Best of the Lakes Region.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Hourly pay begins at $20.64 and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customerservice and/or cash handling role
Experience utilizing software applications to perform customerservice duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customerservice positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customerservice experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customerservice delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly Auto-Apply 38d ago
Airline Passenger Service Agents MHT, $18/hr paid weekly
Trego Dugan Aviation of Grand Island Inc. 4.0
Customer service agent job in Manchester, NH
This is a part-time position, that will require full-time hours during the training process. Selected applicants must be able to travel outside of the state for paid training for a minimum two weeks. All travel and training is paid for.
Starting wage $18.00 per hour
General Purpose of Job (s):
Passenger ServiceAgent
This position is responsible for providing total customerservice to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English, bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
Must be well groomed.
Other duties as assigned.
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and to considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be understanding and helpful on the job.
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Physical Demands:
Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum two (2) years CustomerService experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays.
$18 hourly Auto-Apply 14d ago
Personal Care Specialist - Mandarin speaking Required
Element Care 4.5
Customer service agent job in Cambridge, MA
with excellent benefits!
The CNA or HHA serves as a member of the PACE Interdisciplinary Team. Under the direction of a licensed nurse, incumbent participates in all aspects of the planning, implementation and evaluation of personal care and safety for the participants at the ADH and in the community. This is a full-time position, Monday- Friday 8-4 position; no nights, weekends or holidays!
Responsibilities:
Assists participants with all aspects of personal care at the site, and in the community, as directed.
Assists with meals at the site, including 1:1 feedings. Follows all diet and fluid restrictions, and encourages diet compliance.
Assists Nursing with specimen collections, oxygen and vital sign monitoring.
Reports all medical complaints/changes (participants physical, cognitive and/or functional status) to the primary nurse.
Serves as an escort for medical, and other pertinent appointments as needed.
Performs all tasks as indicated on daily assignment.
Restocks supplies and monitors the cleanliness of exam rooms, bathrooms, kitchen and supply closets.
Sanitizes tables, chairs, water cooler, exam tables, etc.
Assist with activities, special projects, and therapeutic 1:1.
Performs vital signs and transfers participants safely.
Completes required trainings timely and attends monthly meetings and trainings as required.
Adheres to all policies and procedures.
Maintains and attend CPR training as required.
Ability to pass a fit test. Position requires mask where seal is critical. Incumbent is required to not have facial hair that interferes with a tight seal of the respirator.
Performs other duties, as required.
Qualifications:
High School diploma or equivalent preferred.
HHA certification or equivalent.
Minimum one (1) year of experience with the geriatric population.
Ability to relate well to elders and anticipate their needs.
Ability to perform vital signs, lifting of participants for transfer, and communication of participant changes.
Effective communication, verbal and written.
Consistently works in a positive and cooperative manner with team.
Intermediate Microsoft computer skills preferred.
Frequent local travel
Fluent in Mandarin
Covid vaccinated Preferred.
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
Retirement plan
Supplemental benefits
EEO Statement
Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Element Care is committed to valuing diversity and contributing to an inclusive working environment.
To learn more about Element Care, please click this link: Element Care 30th Anniversary Video
Compensation details: 19.71-24.52 Hourly Wage
PId6173da9fa3f-31181-38635362
RequiredPreferredJob Industries
Other
$34k-39k yearly est. 18d ago
Service Dispatcher
Dead River Company 4.8
Customer service agent job in Manchester, NH
Join Our Team -
Find Your Future!
At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!!
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
Health Insurance - Premiums as low as 5$ for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term Disability
401(k) plan with company match
Paid time off and 10 paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY and VT!
Ideal Candidate will have:
A focus on Safety!
Have strong communication and interpersonal skills
Planning and scheduling skills
The ability to work in a team environment within and between departments
Analytical skills
Technology/computer skills
The ability to hold others accountable
A commitment to exceptional customer relations
Dependability
Accuracy, organization, and attention to detail
The ability to work in a dynamic environment without distraction
Flexibility to work seasonal overtime
$32k-38k yearly est. 60d+ ago
Security Operations Center Operator
Constellis 4.8
Customer service agent job in Cambridge, MA
The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams.
PAY TRANSPARENCY/COMPENSATION:
$28.00 per hour
RESPONSIBILITIES:
Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center.
Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
Communicate verbally or in writing in a clear and concise manner while in stressful situations.
Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client's corporate critical infrastructure: people, facilities, assets, and brand/reputation.
Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis.
Maintain a log of all rotating shifts' activities including notifications from security partners.
Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform.
Take responsibility for assigned tasks.
Other services and support as needed.
WORKING CONDITIONS
The position may require extensive sitting for long periods of time, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers. Must be able to use a computer. Must be able to operate a vehicle safely.
QUALIFICATIONS:
High school graduate or equivalent
Minimum of two years of experience working in a security environment or dispatch center
Proficiently speaks and writes English
Proficient in English composition
Must be able to sit or stand for long periods of time without debilitating discomfort
Preferred Qualifications and Skills
College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.
Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
Proper radio transmission experience
Served in the Military, Law Enforcement, Government, or Private Security
PHYSICAL REQUIREMENTS:
Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.
$28 hourly 1d ago
Service Shop Dispatcher - Ira Subaru
Group 1 Automotive
Customer service agent job in Danvers, MA
Ira Subaru is part of fast-growing Group 1 Automotive, a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day.
Position Summary:
The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. While prior automotive service experience is beneficial but not required, candidates from diverse backgrounds will be considered. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.
Key Responsibilities:
* Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
* Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
* Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
* Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
* Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
* Documentation: Maintain accurate records of work assignments, job status, and completion times
* Customer Focus: Support the service team in delivering timely and high-quality service to customers
Qualifications:
* Strong organizational and time-management skills
* Ability to balance multiple tasks and priorities in a fast-paced environment
* Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus
* Excellent communication and problem-solving skills
* Proficiency with scheduling tools and basic computer applications
* High attention to detail and methodical approach to planning
* Previous automotive service experience is a plus but not required
Ideal Candidate Profile:
* Highly organized and proactive.
* Comfortable working in a dynamic environment with frequent changes
* Brings transferable skills from industries such as manufacturing, logistics, or operations
* Strong interpersonal skills to coordinate between multiple departments
The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $4,333 - $9,166.
Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company, visit *******************
Apply today or refer a qualified friend.
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Opportunity Employer and participates in E-Verify.
$34k-43k yearly est. Auto-Apply 45d ago
Automotive Service Dispatcher
Bill Dube Ford Toyota
Customer service agent job in Dover, NH
Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now.
What We're Looking For
We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.
What We Offer
Highly productive shop
Heated shop
Shop equipped with the newest technology and equipment
Clean and professional work environment
401K with match
Full medical and dental insurance
Employee purchase plans
Life insurance
Paid vacation and holidays
Responsibilities
Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Assists in Maintaining clean work environment for our clientele
Qualifications
Minimum 1 year experience in a Service Department, Independent, or Dealership setting
Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude
High volume mentality
Must be wiling to work on Saturday
Set five day work schedule with one day off during week as well as Sunday
Must be able to pass pre-employment screens (Background & Drugs)
Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$33k-41k yearly est. Auto-Apply 60d+ ago
Food Service Call Center Operator | Per Diem
Concord Hospital 4.6
Customer service agent job in Concord, NH
In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician prescribed menu.
Education
Some additional training beyond high school, but less than an Associates Degree.
Certification, Registration & Licensure
None required.
Experience
Three months experience in an office, food service or hospitality related setting; and computer experience in a Windows environment required. Strong communication skills and the ability to use an automated call distribution system highly preferred.
Responsibilities
Processes patient meal orders, diet orders, special services, consults, transfers, nourishments and
requisitions.
Provides customerservice to patients.
Answers incoming phone calls.
Delivers patient nourishments.
Actively attends departmental meetings.
Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to bend, reach, and walk. The employee is occasionally required to climb, smell, squat, stand, and taste.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, nonweather related heat or cold, and slippery surfaces.
The noise level in the work environment is usually moderate.
$27k-43k yearly est. Auto-Apply 60d+ ago
Customer Relations Specialist
Pica Manufacturing Solutions
Customer service agent job in Derry, NH
Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you'll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You'll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.
Key Responsibilities:
Act as the primary point of contact for our customers, answering questions and providing timely support.
Process new orders and adjust existing orders with precision and care.
Provide customers with updates on delivery schedules and ensure they're informed every step of the way.
Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
Report on customer satisfaction trends and offer insights to management for continuous improvement.
Assist in managing inventory to ensure product availability aligns with customer needs.
Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).
What We're Looking For:
Excellent verbal and written communication skills, with the ability to engage customers effectively.
Active listening skills and a customer-first mindset.
Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
A proactive approach to problem-solving and resolving conflicts.
Team-oriented and excited about working in a fast-paced, collaborative environment.
Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you'll enjoy a comprehensive benefits package, including:
Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
Company Culture: Participate in our holiday parties and outings - we believe in celebrating success together!
$33k-52k yearly est. Auto-Apply 60d+ ago
Welcome Center Representative
YMCA of Greater Boston 4.3
Customer service agent job in Waltham, MA
Department
Center Staff
Employment Type
Part Time
Location
Waltham YMCA
Workplace type
Onsite
Compensation
$16.00 - $17.00 / hour
Reporting To
Melissa Hinck
Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
How much does a customer service agent earn in Manchester, NH?
The average customer service agent in Manchester, NH earns between $26,000 and $38,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Manchester, NH
$31,000
What are the biggest employers of Customer Service Agents in Manchester, NH?
The biggest employers of Customer Service Agents in Manchester, NH are: