Customer Service Representative
Customer service agent job in Hudson, WI
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.
LoanMax Title Loans offers their employees:
Competitive Salaries
Paid Holiday
Vacations
Paid on the Job Training
Full Time Positions- Monday to Friday 10am to 6pm
with a rotating Saturday schedule of 9am to 3pm
Best of all Never Work on Sundays!
Job Requirements
General:
Must be Able to Work Full Time
Great attitude
Excellent Communication Skill
Detail Oriented
Education:
Must have a High School Diploma
Work Experience:
Previous Customer Service Experience
Computer and Data Entry Experience
Personal:
We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity
.
About Us:
LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide.
Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect.
Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent.
Must be able to pass a company background screening, including a credit, criminal and background check.
Auto-ApplyAntifreeze Sales & Service Rep - AFSR
Customer service agent job in Saint Paul, MN
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.
Purpose:
The Antifreeze Sales and Service Rep (AFSR) will be responsible for applying sales strategies in an effort to grow CC's antifreeze business at new and existing customer sites. The AFSR will also be responsible for performing HCC services at customer facilities. Service responsibilities will include, but are not limited to: handling of pump hoses, pumping of antifreeze containers, and operating a Commercial Motor Vehicle on a daily basis. This position may also require the picking up of waste drums of varying sizes and weights using CC-approved material handling equipment.
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all CC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Services existing customers by delivering varying types of new antifreeze, recycled, collecting used antifreeze, and related tasks
Pursues additional services with existing accounts
Assesses potential customer needs, presents CC products and services to customers, and develops new customers
Develops sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
Performs other related duties as assigned
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience highly preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT
Motor vehicle record (MVR) that meets or exceeds CC's published standards including, but not limited to the following;
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements:
Frequent lifting of standard hose from the ground to the tank weighing up to 40lbs.
Occasionally climbing company approved step stool to access Anti-Freeze containers
Occasionally pulling/dragging hoses out of truck up to 100ft at a time (10-40lbs)
Pushing/pulling hand trucks or jacks to move product in and out of trucks
Administrative duties as assigned
All applicants must pass the pre-employment physical including drug & alcohol screening
Work Environment:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
Average Annual Earnings : $55,000-$75,000
The compensation for this role is comprised of a weekly base salary plus uncapped commission. Actual total earnings will vary based on performance and location and may fall outside of the range shown.
Join Crystal Clean as an Antifreeze Sales & Service Representative!
Are you a motivated, customer-focused individual looking to make a splash in a growing industry? Crystal Clean (CC) is calling on energetic professionals to join our dynamic team as an Antifreeze Sales & Service Representative (AFSR). With us, you'll not only get to work with a leader in environmental services but also enjoy a rewarding career with competitive pay, comprehensive benefits, and plenty of room for growth. Plus, we offer complete training to set you up for success!
Why Choose CC?
At Crystal Clean, we're more than just an environmental services company-we're a team dedicated to innovation, sustainability, and excellence. As a publicly traded leader in our field, we provide an environment where your skills and ambition can truly shine.
What You'll Do:
Drive Sales Growth: Use your sales skills to boost our antifreeze business with both new and existing customers.
Deliver Exceptional Service: Handle antifreeze containers, operate commercial vehicles, and manage waste drums using top-notch equipment.
Promote Safety: Follow all safety guidelines, conduct vehicle inspections, and align work orders to maximize efficiency.
Build Relationships: Develop strong customer connections, pursue additional services, and generate new business leads.
Achieve Goals: Meet sales targets and contribute to revenue growth while maintaining compliance with DOT requirements.
What We're Looking For:
Effective Communicator: Strong communication skills with an eye for detail.
Customer-Oriented: Ability to engage with customers, sales teams, and corporate departments effectively.
Tech-Savvy: Comfortable with electronic devices, computers, and truck equipment.
Experienced: Route sales experience is highly preferred, but not required.
Certified: High School diploma or equivalent, with or the ability to obtain a Class B CDL, Med Card, Airbrake, and HAZMAT certifications.
Physical Requirements:
Lift hoses weighing up to 40lbs and occasionally climb to access containers.
Pull hoses up to 100ft, push/pull hand trucks or jacks, and handle other physical tasks.
Must pass a pre-employment physical and drug screening.
Work Environment:
Work in varied environments with a range of noise levels.
Frequent physical activity, including bending, lifting, and climbing.
Why You'll Love Working with Us:
Competitive Salary: Attractive pay with performance incentives.
Excellent Benefits: Comprehensive health, dental, vision, and more.
Career Advancement: Opportunities for growth and professional development.
Inclusive Culture: We value diversity and encourage individuals from all backgrounds to apply.
Ready to Make a Difference?
If you're ready to jumpstart your career and be part of a team that's shaping the future of environmental services, apply now to become an Antifreeze Sales & Service Representative at Crystal Clean. Let's work
Island Passport Club Representative
Customer service agent job in Farmington, MN
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcome guests, answer questions and provide information and support to guests
Input, update and maintain accurate player information in the casino management system
Issue Island Passport club cards for club members
Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities
Redeem cash, prizes and comps for guests following department guidelines
Meet goals as established by management
Maintain a working knowledge of promotional systems
Performance point and promotion adjustments following department guidelines
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year hospitality or guest service experience, preferably in casinos
Required Skills:
Accurate and detail oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication and problem solving skills
Proven high guest service skills
Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Required Abilities:
Ability to work in a fast paced environment
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to read and write English
PHYSICAL DEMANDS
Must be able to walk, stand and/or sit for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel, stoop and twist
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Customer Experience & Order Solutions Specialist
Customer service agent job in Minneapolis, MN
Customer Experience & Order Specialist
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Pay: $21-$23/hr (DOE)
About the Role
We're looking for a Customer Service Specialist who thrives in a fast-paced environment and enjoys delivering exceptional service. This unique position combines E-Commerce Customer Support with Order Management responsibilities, offering variety and growth for someone who loves helping customers and solving problems.
What You'll Do
Customer Support:
Respond to inquiries via Zendesk, email, chat, and phone with professionalism and care.
Provide order details, assist with product questions, and resolve complaints promptly.
Track shipments and communicate with carriers to ensure timely delivery.
Process returns, issue refunds, and provide shipping labels.
Order Management:
Receive and process customer orders via phone, email, and fax.
Accurately enter orders into systems, confirm details, and ensure compliance with policies.
Prepare sample packets and product information for customers and events.
Generate freight quotes and coordinate shipping logistics.
Collaboration & Reporting:
Document interactions and resolutions in CRM systems.
Communicate trends, issues, and improvement ideas to management.
Assist with special projects and maintain organized records.
What We're Looking For
Experience:
2+ years of customer service experience (B2C preferred).
E-commerce experience and familiarity with Zendesk a plus.
Knowledge of CRM systems (ACT! or similar) is a plus.
Skills:
Strong written and verbal communication skills.
Proficient in Microsoft Office.
Ability to multitask and manage priorities effectively.
Solution-oriented problem-solving mindset.
Other Requirements:
High school diploma or GED.
Comfortable working in-office (and okay with dogs in the workplace!).
Why Join Us?
Competitive pay and consistent weekday schedule.
Opportunity to work on diverse tasks across customer service and order management.
Collaborative team environment with room for growth.
Ready to make an impact? Apply today and help us deliver exceptional service to our customers!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Ridgewater College - Bookstore, Customer Service
Customer service agent job in Hutchinson, MN
Listen Information * Fall and spring semesters * Day and afternoon hours (Bookstore hours are 7:45am - 3:30pm, Mon-Fri) * Average 15 hours/week * 1-2 positions available Details Hutchinson campus is seeking students who are friendly and outgoing to assist in the bookstore. Duties include:
* cashiering
* stocking shelves
* checking expiration dates
* merchandising displays
* light housekeeping
* additional duties as arises
Engagement Terms Coordinator/Specialist
Customer service agent job in Minneapolis, MN
Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish's
Minneapolis
team in our fast-paced
Risk Management
Department
as
an
Engagement Terms Coordinator/Specialist.
How Will You Make a Difference?
Coordinate intake by entering the required information into the Firm's new business intake system and monitoring the intake process with the goal of minimizing workflow delays.
Support attorney and staff expectations by communicating project status and issues and escalating as appropriate.
Act as a point of contact for procedural guidance related to new matter intake and engagement terms document reviews.
Prepare Engagement Letters using established templates and guidelines, ensuring alignment with Firm policies and legal requirements.
Assist with the review of Engagement Letters and OCGs by coordinating with internal departments to identify relevant issues and help draft responses for internal and external stakeholders.
Maintain centralized documentation and serve as liaison for client engagement terms and information requests, ensuring timely and accurate communication.
Support client analysis projects by organizing data, coordinating with management and stakeholders, and contributing to cross-departmental efforts to meet Firm objectives.
What Will You Bring to the Table?
Bachelor's degree in business administration or the equivalent experience.
At least 1 year related professional experience, preferably in the professional services industry.
Knowledge of drafting and reviewing Engagement Letters and responding to client and internal questions regarding such documents is preferred.
Demonstrated understanding of law firm operations, including general awareness of client relationship dynamics is preferred.
Ability to recognize potential issues in requests and appropriately escalate to supervisors or subject matter experts.
Ability to summarize and organize information clearly and concisely for internal use or communication.
Proficient in standard Firm software tools (e.g. Outlook, Word, Excel, PowerPoint), with a willingness to learn and navigate new systems (e.g. billing/accounting, relational databases).
Working knowledge of Adobe and Word are required.
Strong organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Ability to work independently with moderate supervision, while adhering to established timelines and procedures.
Demonstrated professionalism and effective communication, with a commitment to providing high-quality service.
Ability to be flexible and responsive to business needs, including adjusting work hours when necessary.
Ability to change and adapt to current and future responsibilities, circumstances, systems, team dynamics, and adherence to the firm's policies and procedures.
This is a hybrid position required to work in the Minneapolis on Wednesdays. The hours for this role are 11am-7:30pm.
Why Fish?
When you join our team, we offer:
Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement
Award-winning retirement and profit sharing plans with employer contribution
A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives
A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement
The pay range for this position varies by geographic market. In Minneapolis, the estimated starting pay is $25.45 - $37.71 per hour (based on a 37.5-hour workweek), which is equivalent to $49,619 - $73,532 annually. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, overall qualifications, and location.
Our Commitment to Diversity
As a firm that serves the world's greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.
#LI-Hybrid
#LI-DM1
Service Dispatcher - HVAC National Accounts
Customer service agent job in Otsego, MN
Service Dispatcher - National Accounts
Looking for a career where your skills make a real impact? Join NCS as a Service Dispatcher and play a key role in keeping our national accounts running smoothly. Competitive pay, great benefits, and a supportive team included.
About Us
At NCS, we're more than a service company, we're a team that values problem-solvers, learners, and doers. We provide Plumbing, HVAC, Electrical, and Home Improvement services nationwide, and we believe in creating a workplace where people grow, collaborate, and feel appreciated.
What You'll Do
As a Service Dispatcher, you'll be the go-to connection between our customers, technicians, and vendors. You'll handle:
Dispatching technicians for national and house accounts
Monitoring preventive maintenance schedules
Preparing quotes, proposals, and contract documents
Communicating directly with customers to keep jobs on track
Entering and tracking service call details in our ERP system
Providing weekly job reports to the Division Manager
Helping with emergency dispatch coverage on a rotating basis
What We're Looking For
3-5 years of dispatching experience (HVAC, plumbing, electrical, or similar)
Experience with national accounts
Strong computer and ERP system skills
Excellent communication and organization
Ability to multitask in a fast-paced environment
In-office availability Monday-Friday
Willingness and ability to participate in on-call rotation
Why Join NCS
Competitive pay ($65K-$75K) + bonuses
401(k) with a guaranteed 3% company contribution
Health, dental, vision insurance
Paid time off
A supportive, growth-focused team culture
Apply today and join a company where your work makes an impact!
Equal Opportunity Employer
NCS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
Customer Service Advisor
Customer service agent job in Minneapolis, MN
By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$18.40 - $25.30
By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.
Position Summary:
Primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and any additional activities contributing to higher level support of customer needs. The responsibilities of this position, are to answer sales and customer calls for product availability and order status, communicate and coordinate activities with customers, other Bio-Techne entities and Sales Reps to get orders processed and shipped out. Provide product and pricing information to customers. Follow up on customer complaints, questions, and product returns to ensure customer satisfaction. Proactive monitoring of key customer or product orders to ensure smooth fulfillment.
Key Responsibilities:
â–ª Enter orders into the company ERP Microsoft Dynamics (AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary.
â–ª Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure the customer's needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.
â–ª Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of the order cycle as necessary to ensure customer satisfaction.
â–ª Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs.
â–ª Provide non-technical products and pricing information to customers through phone, email or other channels as needed.
â–ª Connect callers to appropriate departments as needed.
â–ª Create and document service complaints in Salesforce for escalation/follow up as needed.
â–ª Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job.
â–ª Performs additional duties as assigned.
Qualifications
Education and Experience:
â–ª Associates or bachelor's college degree in Business, Sales, or Marketing or other field preferred, or equivalent work experience including prior work as a Customer Service Associate.
â–ª High School diploma is required with at least 3 years of relevant customer and/or sales facing experience in a fast-paced environment.
â–ª Good communication skills, both verbal and written, and a pleasant phone presence required.
â–ª Must have the ability to problem solve and possess organizational and multi-tasking skills.
â–ª Ability to independently prioritize and re-prioritize based on urgency and complexity of issues.
â–ª Complete proficiency in ERP Microsoft Dynamics (AX) and other current Bio-Techne systems, including Salesforce desired.
â–ª A working knowledge of Microsoft Outlook, Word, and Excel as well as computer entry and/or typing skills are required.
Knowledge, Skills, and Abilities:
â–ª Skills in assisting customers and sales in problem solving related to customer service issues, including the ability to identify and appropriately evaluate a course of action.
â–ª Improve service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer's needs, new products, product availability and the production plans.
â–ª Skills taking and providing accurate, detailed product information.
â–ª Ability to act independently on routine assignments or projects.
â–ª Ability to plan, organize and multi-task to complete assignments in an efficient manner.
â–ª Ability to communicate professionally, both oral and written.
â–ª Ability to pay attention to details and perform at a high level of accuracy.
â–ª Ability to work independently and with a team.
â–ª Ability to resolve interpersonal challenges that arise in a changing environment or in a multi-person team situation.
â–ª Ability to work hours that conform to the department's needs.
â–ª Knowledge of Microsoft Outlook, Word, and Excel.
Why Join Bio-Techne:
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
Auto-ApplyLicensed Customer Service and Sales Agent
Customer service agent job in Minneapolis, MN
Job Description
A successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service / Sales Representative - State Farm Agent Team Member. State Farm experience is highly preferred.
We seek a licensed, energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Please only apply if you meet the following criteria:
Active Property and Casualty license
Ability to commute to our Coon Rapids location
State Farm experience
Responsibilities include, but are not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
You will receive:
50,000 - 90,000 Salary (based on experience and license; State Farm experience is highly preferred) plus bonus
Bonus based on production
Simple Retirement Plan
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Rental Car Customer Service Agent
Customer service agent job in Saint Paul, MN
Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.
What you'll do:
* Greet customers upon arrival
* Expedite the car rental process so customers can get to their destination quickly and easily
* Verify driver's license and reservations
* Assign keys and rental agreements and be able to explain charges on the invoice
* Process car exchanges in the Rental Car computer system
* Resolve customer issues and concerns professionally
Benefits:
* Health insurance
* Dental insurance
* Flexible schedule
What we require:
* Valid driver's license
* 18 years of age or older
* Must be flexible with schedule to work night, weekends and holidays as needed
* Previous customer service experience and sales skills
* Ability to work in a fast paced environment with a variety of tasks
* Willingness to work outdoor in weather conditions with moderate noise level
* Detail oriented
* Computer literate
* Proficiency in English
Extra points for this
* 6 months of customer service experience
* Previous experience in baggage handling or customer-facing role
JOB CODE: MSP
Customer Experience Representative - Retail
Customer service agent job in Saint Paul, MN
Full-time Description
PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We provide affordable technology and internet access to individuals and families across the country, helping bridge the digital divide and empower communities.
About the Role
We are seeking a dedicated and enthusiastic Retail Customer Experience Representative to join our dynamic team. As the primary point of contact for customers, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality service to enhance the overall customer experience and drive sales.
Key Responsibilities
Customer Experience
Greet and welcome customers with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the store
Handle phone calls and emails with impeccable customer service
Actively listen to customers' inquiries, concerns, and feedback, providing accurate and helpful information about products, promotions, and policies
Maintain an organized and visually appealing store environment by arranging merchandise, restocking shelves, and ensuring product displays are attractive and well-maintained
Address and resolve customer complaints or issues professionally, escalating to management when necessary to ensure customer satisfaction
Participate in training sessions and workshops to enhance customer service skills and stay informed about new products and services
Order Processing
Process and approve online orders
Process customer transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting customer eligibility
Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the customer
Sales Support
Assist customers in establishing accounts and locating products within the store, suggesting suitable alternatives, and explaining product features and benefits
Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers
Retail Store Support
Collaborate with team members to achieve store goals and maintain a positive work environment
Assist in inventory management by conducting regular stock checks and reporting discrepancies to management
Support team activities such as preparing and registering customers for events, coordinating pickups and deliveries, and supporting partnerships
Other duties as requested
Requirements
Requirements
Previous experience in retail or customer service is preferred but not mandatory
Excellent communication and interpersonal skills with a customer-focused approach
Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy
Proficiency in using a computer, POS systems, and other retail software applications
Flexible schedule, including availability to work weekends
Physical ability to stand for extended periods and lift moderately heavy items when necessary
Experience with CRM or partner management platforms preferred
Bilingual or multilingual communication skills highly preferred
Strong analytical thinking, attention to detail, and problem-solving skills
Excellent verbal and written communication skills
Ability to meet deadlines and work independently in a fast-paced, changing environment
Must be flexible, self-motivated, and adaptable
Comfortable working in a general warehouse setting
Good organizational skills, attention to detail, and willingness to follow standard procedures
Ability to de-escalate difficult situations with empathy
What We Value
Genuine interest in people, technology, and digital equity
Compassionate, curious, and community-minded
Graceful under pressure and adaptable in dynamic situations
Collaborative teammate who brings energy and empathy to every interaction
Self-motivated and solutions-oriented thinker
Physical Requirements
? Prolonged periods of sitting or standing at a workstation or service counter
? Ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds
? Frequent use of computer, phone, and other office equipment
? Capability to communicate clearly in person, by phone, and over digital platforms
? Frequent bending, kneeling, crouching, and reaching
? Capability to work in various indoor non temperature controlled environments
? Manual dexterity to handle tools, and small components
? Extended periods of walking or standing throughout the workday
? Visual acuity to read labels and perform detailed tasks
? Willingness to adhere to physical safety protocols
We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.
Benefits Include:
Medical - Choice of Plans
Dental - Choice of Plans
Vision
401k with Match
Voluntary Disability Insurance
Voluntary Life Insurance
PTO
EEO Statement
We are committed to creating a diverse and inclusive workplace. PCs for People provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary Description $17.00 - $18.50
Transit Reservationist / Customer Service Agent
Customer service agent job in Burnsville, MN
Job Details Burnsville, MN $21.00 - $23.00 HourlyDescription
At Schmitty & Sons, we pride ourselves on delivering safe, reliable, and friendly transportation solutions. As a Reservationist, you will play a vital role in connecting passengers to the services they rely on every day, while being part of a supportive and professional team environment.
Key Responsibilities
Answer incoming calls, emails, and online inquiries regarding transit services, schedules, and fares.
Assist customers with making, modifying, or canceling reservations for transit bus services.
Provide accurate information about routes, schedules, service areas, and accessibility options.
Input and update reservation data into the scheduling/dispatch software system.
Communicate with dispatchers and drivers to confirm trip details and resolve scheduling issues.
Monitor service capacity and availability to optimize scheduling and ensure efficient operations.
Handle customer concerns or complaints in a professional and courteous manner.
Maintain confidentiality of passenger information and adhere to company policies.
Perform general administrative tasks such as filing, data entry, and report generation as needed.
What we are looking for
Strong communication skills (verbal and written) with a customer-first attitude.
Previous experience in customer service, call center, or reservations preferred.
Proficiency in Microsoft Office and reservation/dispatch software (training provided).
Excellent organizational skills with attention to detail and accuracy.
Ability to multitask in a fast-paced environment and remain calm under pressure.
Familiarity with local transit services or the transportation industry is a plus.
Detailed-oriented person with a can-do attitude!
Other Requirements
High school diploma or equivalent; additional customer service or administrative training preferred.
Read, write, and speak in English
Have a positive attitude and be a team player
Must be able to work independently and in a team environment
Obtain (within 90 days of hire date) a Class B Commercial Driver's License (CDL), with air brake and endorsements for passenger and a valid DOT physical
Work Environment & Schedule
Monday to Friday 10:00 AM - 7:00 PM
Office-based role with a mix of phone, email, and software-based responsibilities.
May require evening, weekend, or holiday availability depending on service needs.
How we're different:
We're employee owned - that's extra money in your pocket!
Professional management team that cares
Friendly staff always willing to help out
Full benefit package including 401k match and Employee Stock Option Plan
Paid time off
Donuts on payday - YUM!
Customer Experience Representative - Scientific
Customer service agent job in Hudson, WI
Salary:
Starting
at
$67,800
Auto-ApplyDonor Relations Specialist
Customer service agent job in Woodbury, MN
The Donor Relations Specialist will support the development and strategic initiatives efforts to play a vital role in managing relationships with donors, ensuring contributions are recognized and valued, and facilitating various fundraising activities and will partner closely with the finance team to facilitate efficient giving, effective reporting, and accurate records.
Responsibilities:
Stewardship & Relationship Building - 60%
Receipting for all gifts including year-end giving letters.
Write personalized gratitude messages for donors, ensuring appreciation is communicated with a personal touch.
Manage fulfillment of giving level and sponsorship benefits, including invitations, ticketing, and necessary materials for events.
Track and execute stewardship activities, coordinating with Marketing & Communications (MarCom) for materials, and working with the Event Team organizing annual relationship-building initiatives.
Recognize key events in the lives of community members with a personal touch, i.e. marriages, births, deaths, etc.
Assist in donor, sponsor, and network events by supporting the event planner's logistical needs, including invitations, replies, and recording event attendance as activity in Veracross.
Reporting & Analysis - 10%
Collaborate with the MarCom team to gather, review and proofread reporting materials, providing necessary data as required.
Create mailing lists for MarCom activities involving Development initiatives.
Maintain sponsor and NLA business community network mailing lists.
Generate reports on giving trends and statistics during key times of the year, including quarterly updates and Development Committee meetings, and assist in the creation of publications.
Donation Management - 5%
Create and send statements for scheduled donations and sponsorships.
Track donor pledges and commitments as well as following up on unfulfilled pledges.
Follow through on spending donor funding, collaborating with finance to acquire account numbers, communicating with budget owners regarding project funding status, and reporting when completed.
Community Sponsorship Support - 20%
Act as point of contact for current sponsors to update their information and send communications as needed.
Distribute marketing materials, newsletters, and collateral related to revenue initiatives and investor-related events.
Maintain and update the InFocus Community Page with business highlights and upcoming event postings.
Coordinate community sponsorship benefits.
Ensure timely communication with MarCom regarding sponsorship package benefits and assist in onboarding new members.
Miscellaneous - 5%
Coordinate and execute specific development activities to engage students in fundraising.
Submit invoices to accounts payable for development-related expenses.
Guide volunteer inquiries to appropriate leaders.
Other:
Additional Responsibilities: The tasks listed in this job description are not all encompassing. At any point, New Life Church and Academy reserves the right to add additional or different job duties and remove job duties from this position.
Spiritual: Employees of New Life Church and Academy must be able to effectively integrate a gospel centered message into their day-to-day responsibilities, must be a born-again believer who exhibits the Fruit of the Spirit in their daily walk and a regular attendee and supporter of a church whose fundamental beliefs are evangelical in nature.
Requirements
Education:
Required Education:
Bachelor's degree.
Equivalent experience would be considered.
Experience:
Required Experience
1+ years of experience in donor relations, fundraising, or nonprofit organizations.
Skills:
Strong attention to detail and organizational skills.
Excellent written and verbal communication abilities.
Proficient with database management and reporting tools, specifically Veracross or similar systems.
Travel: This position requires no travel.
Working Conditions: This job operates in a professional office environment and will routinely use standard office equipment such as computers, photocopiers, and smartphones. The work environment also involves working in a K-12 Private Christian School and Evangelical Church environment and all employees are expected to have a demonstrated and personal relationship with Jesus Christ.
Working Hours: Typically, employees are expected to work during normal hours and days of business, between Monday and Friday. Specific expectations for each position will be communicated by the supervisor of this position. Occasional weekend and evening hours may be required. This position works 40 hours per week and 12 months of the year.
Salary Description $23 - $26 an hour
Customer Service Advisor - Migrant Help
Customer service agent job in Minneapolis, MN
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Entry Level Call Center Sales Representative
Customer service agent job in Saint Louis Park, MN
Your hustle = real money, holiday cash, and a spot on our 2026 WINNING TEAM! We're a national marketing powerhouse (130,000+ clients, 3,000+ golf courses) and we want fearless, money-driven closers on our Minnetonka sales floor.
Schedule: Monday-Friday, 8:00am-5:00pm | In-Office Only
EARN BIG, FAST
$15-$24/hr base (performance-based)
10%-20% uncapped commission
$1K-$2.5K monthly bonuses
$6K-$12K annual bonuses
Daily cash spiffs ($500+ weekly!)
Holiday cash to make this season your most profitable yet
Real earning potential: $31K-$120K+ per year
WHAT YOU'LL DO
Call local businesses (training included!)
Sell an ad product that actually works
Close deals same-day-cash in your pocket instantly
PERKS & BENEFITS
Health, Dental, Vision + Telehealth (60 days)
PTO & Sick Leave (90 days)
401(k) + Match (6 months)
Daily contests, giveaways, hype, and a high-energy sales floor
Fast promotions-secure your spot as a 2026 superstar
WHO WE WANT
18+, in-office, hungry to win
Confident communicator (experience optional)
Competitive, coachable, money-obsessed
Stop waiting. Apply NOW. Start this week. Get paid Friday. Earn holiday cash. Claim your spot on our 2026 winning team and crush it!
Customer Center Representative
Customer service agent job in Saint Paul, MN
Customer Service Representative Transdev in St. Paul, MN is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer:
Non-CBA Position:
+ Competitive compensation package of $17.30 with annual increases in January.
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
+ Comprehensive understanding of policies and procedures
+ Meet or exceed established performance requirements.
+ Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
+ Other duties as required.
Qualifications:
+ High School Diploma, GED or equivalent.
+ Computer literate
+ Excellent customer service skills.
+ Ability to operate standard telephone system.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 4813
Pay Group: 2V9
Cost Center: 55872
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
School District Call Center Specialist
Customer service agent job in Minneapolis, MN
Temp
Indrotec seeking Call Center Specialists for a local school district transportation office. As a District Call Center Specialist, you will provide essential frontline support by managing both emergency and non-emergency calls. This role plays a vital part in ensuring safe, efficient, and timely transportation services while delivering exceptional customer service to our community.
Key Responsibilities:
Answer, assess, and triage incoming calls in a prompt and professional manner
Maintain clear, continuous communication with drivers and staff
Accurately report safety concerns, incidents, and unusual activity
Support a positive and professional work environment while upholding confidentiality standards
Qualifications:
High School Diploma or GED required
Minimum of 2 years' experience in customer service or administrative support
Excellent communication, data entry, and problem-solving skills
Familiarity with safety procedures, proper recordkeeping, and communication protocols
Why Join Us?
You'll be part of a dedicated team that prioritizes safety, collaboration, and service excellence. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.
Dispatcher / Call Center Specialist - Multiple Day Shift Openings
Customer service agent job in Rockford, MN
Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.
The Dispatch/Call Center Specialist works a 10-hour rotating shift.
Available Day Shift Schedules:
4:00am - 2:00pm
6:00am - 4:00pm
8:00am - 6:00pm
The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
Location
The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.
Responsibilities
Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience.
Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.
Working Conditions
The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.
Pay
Starting pay is $20.00 plus shift differential for evening/overnight hours.
WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more.
Requirements
High school education or equivalent
1+ year of customer service experience, preferably in a high call volume environment
Successful completion of WHIRC dispatcher training and probation
Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.
Service Dispatcher
Customer service agent job in Maple Plain, MN
The primary function of a Service Dispatcher is to manage incoming service requests from customers, then accurately and strategically dispatch Field Service Technicians and efficiently get them to the customer locations. You will communicate via phone, email, and text. Also, expect heavy computer usage to access repair order numbers, process electronic paperwork, and conduct a large amount of data entry. Finally, 100% customer satisfaction is a top priority.
Duties/Responsibilities:
Respond to customer and internal requests for service with information regarding the probable date and time the work will be performed and keep customers informed of those changes.
Secure and record customer specific information in detail regarding the nature of their service problem, details about the equipment that needs servicing, and contact information,
Schedule planned maintenance calls on rental units and update the maintenance schedule on a weekly basis.
Coordinate with Field Service Technicians to ensure planned maintenance is completed on time.
Monitor open work orders to ensure information is correctly entered and technicians are progressing in a timely manner towards promised completion timelines.
Assist Field Service Technicians by answering calls, texts, and emails to provide great customer service.
Backup the Service Office Foreman with opening work orders as required by the Sales Department.
Partner with management and other departments to solve personnel issues and guarantee customer satisfaction.
Perform other related duties as assigned.
Required Skills/Abilities:
Ability to develop successful internal and external relationships.
Excellent customer service skills with a focus on high-energy interactions.
Strong communication, organizational, and time-management skills.
Must multi-task and manage several priorities at the same time.
Committed to being a team worker.
High level working knowledge of Word, Excel, Outlook
Comfortable and experienced working with computers.
Education and Experience:
High school diploma or GED
Associate's degree or vocational school training preferred.
Previous dispatch experience preferred.
Years of data entry & customer service experience preferred.
Heavy Equipment and Mechanical background a plus
NetSuite experience a plus
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Benefits:
Medical (and FSA/HSA plans), dental and vision insurances.
Paid time off and holidays.
Company paid basic life insurance.
Supplemental term life insurance.
401(k) with match.
Short- and long-term disability.
Group accident and critical illness insurance.
Safety glasses and boot program.
Tuition reimbursement and in-house training.
Herc-U-Lift, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.