Route Service Representative
Customer Service Agent Job In Baltimore, MD
As a Route Sales Representative, you will be responsible for managing and growing customer accounts in our Rental Service Department along a consistent route. This is a physical and fast-paced position in which you will deliver and pick up uniforms, shop towels, linens, and various other products. You must adhere to Lord Baltimore standards to ensure customer satisfaction. Your responsibilities also include growing our existing customer base by upselling and cross-selling additional products and services
Reports to: Service Manager
Responsibilities
Ensure safe and on-time delivery of products to customers
Comply with and enforce all safety policies and procedures
Obey posted speed limits at all times and all other road rules
Handle customer complaints or concerns in a professional and timely manner
Manage and grow customer accounts along a consistent route
Upsell and cross-sell additional products and services to existing customers
Maintain accurate records of customer interactions and transactions
Collaborate with the Service Manager to identify and resolve customer issues
Maintain a clean and organized delivery vehicle
Perform other duties as assigned
Qualifications
High school diploma or equivalent
Valid driver's license and clean driving record
Ability to lift up to 50 pounds
Willingness to work a flexible schedule, including early mornings and weekends
Excellent customer service and communication skills
Ability to work independently and manage time effectively
Basic computer skills
Physical Requirements
Prolonged periods standing and walking. The ability to stand for 7 hours of an 8-hour shift
Ability to stretch, lift, twist, and bend continuously throughout the shift
Must be able to push/pull up to 300 pounds on a rolling cart
Must be able to follow written and oral directions
Must be able to work in a fast-paced environment
Benefits
Competitive Pay
401k Profit Sharing Program
Medical, Dental, Vision Health Insurance Programs
Paid Vacations & Holidays
Career Advancement Opportunities
Local company with a people first mentality
We are an equal opportunity employer and welcome all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Lord Baltimore Uniform
At Lord Baltimore Uniform we realize that your business isn't just your business… It's your life.
That's why we've dedicated ourselves to helping growing businesses by providing the highest quality linens, uniforms and apparel to help your company look and perform at its best.
As an independent uniform laundry, we believe in investing in our local economy. And that investment doesn't end with our best-in-class service agreements. Every day, we reinvest in the community because we believe in the power of relationships and people.
When you work with us, you'll get much more than world-class uniform & linen services at locally competitive pricing. You'll get the confidence of working with a business partner backed by a national network of best in class resources and the peace of mind of knowing you're doing business with a neighbor you can trust.
Requirements:
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Agent
Customer Service Agent Job In Baltimore, MD
we help families take control of their financial future by providing education and solutions that empower them to make smart financial decisions. For over 45 years, our licensed representatives have guided individuals and families through simple financial concepts using our
How Money Works™
financial education guide.
We believe that everyone deserves access to financial knowledge, and we are looking for motivated individuals to join our team-no prior experience required!
Role Description
This is not a traditional job-it's a business opportunity where YOU are in control. Whether you're looking for a part-time income stream or a full-time career change, Primerica offers the flexibility to work on your own schedule while helping families secure their financial future.
✅ No experience needed - We provide comprehensive training to help you get licensed and start earning.
✅ Work from anywhere - Build your business at your own pace.
✅ Flexible schedule - Choose your hours and work when it fits your lifestyle.
✅ Unlimited earning potential - Your success depends on your efforts!
We provide all the training, support, and mentorship to help you grow. You'll learn how to educate families on financial concepts, offer solutions like term life insurance, investments, and more, and build a network of clients over time.
If you're ready to take charge of your future and start a rewarding career where you make a real difference, we'd love to connect!
Qualifications
🔹 No prior experience required - training provided!
🔹 High School Diploma or GED (some college is a plus but not required).
🔹 Must be 18+ years old and legally authorized to work in the U.S.
🔹 Ability to pass a background check (required for licensing).
🔹 Strong communication skills and willingness to learn.
How to Apply
If you're interested in exploring this opportunity, inbox us here or email ******************************* to schedule a quick chat!
Take the first step toward building your own business and financial freedom today! 🚀
Customer Experience Specialist
Customer Service Agent Job In Rockville, MD
Imagine a world where getting your car serviced was as easy as ordering your groceries. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about.
We are a small start-up team located in the greater DMV area. We are looking to hire a Customer Experience Concierge to manage day-to-day operations at Roda. The ideal candidate will have a “start-up” mentality, thrive in a fast-paced environment, be passionate about great customer experience, curious about the automotive industry, and get exhilarated when sharing great ideas.
Job Description:
You'll be on the front lines working to surprise and delight each and every customer. You will be responsible for clients from the moment they get in touch with us until their vehicle is in for their appointment. That includes fielding in-bound calls, chats, and emails; dispatching valet drivers; and ensuring that we have optimized the schedule of appointments each day.
We're looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.
Key Responsibilities:
Responsible for triaging inbound and outbound follow up with clients
Answering phone calls, managing inbound chat inquiries as well as any pre-appointment communication
Proactive, professional, and courteous communication with clients
Manage and communicate with driver team to ensure timely pickup and delivery of client vehicles
Communicate with clients in event of delay
Proactively obtain information from clients to expedite appointment turnaround time
Manage CRM list of past, current and prospective clients
Manage outreach to existing clients to bring them back in after service reminders
Qualifications:
3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
Demonstrated history of proactive problem solving
Experience and comfort using customer-relationship management software
Ability to juggle a lot of tasks at once effectively with a high attention to detail
Track record of identifying and implementing improvements in customer experience
Track record of going above and beyond to make clients happy
Customer Service Representative
Customer Service Agent Job In Towson, MD
Our client is seeking a detail-oriented and customer-focused Customer Service Representative to join their team. In this role, you will be the primary point of contact for clients, assisting with inquiries, resolving issues, and ensuring a seamless experience with benefits and insurance solutions.
Key Responsibilities:
Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and chat.
Address customer inquiries related to benefits, claims, enrollment, and policy details.
Troubleshoot and resolve customer issues, escalating complex cases when necessary.
Maintain accurate records of customer interactions in our CRM system.
Educate customers on their benefits and assist with understanding plan options.
Work closely with internal teams to ensure a smooth customer experience.
Identify trends in customer inquiries and provide feedback for process improvements.
Stay up to date on industry regulations and company policies.
Qualifications & Skills:
2-5 years of experience in a customer service role, preferably within the insurance, healthcare, or employee benefits industry.
Strong verbal and written communication skills.
Ability to handle sensitive customer information with confidentiality and professionalism.
Proficiency in CRM software and Microsoft Office Suite.
Problem-solving skills with a customer-first mindset.
Ability to work independently while collaborating with a team.
What We Offer:
Competitive salary of $65,000 per year.
Comprehensive benefits package (medical, dental, vision, etc.).
Professional development and growth opportunities.
Supportive and dynamic work environment.
Customer Service Representative
Customer Service Agent Job In Towson, MD
Our growing Amusement and Redemption services company is looking for a detail-oriented, highly motivated and organized Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone who enjoys a dynamic work environment and is keen to demonstrate their expertise and grow within a motivated team.
The ideal candidate will have 2+ years of experience in customer relations and support, as well as experience engaging with customers on behalf of A&A Global Industries. The Customer Service Representative calls for a confident and outgoing individual with a strong work ethic, the ability to oversee multiple tasks, and an aptitude for maintaining and building strong interpersonal relationships with our customers.
Job Details
Salary: $40 - 45k base salary - based on experience
Job Type: Full-time (Immediate Hire)
In-office 8-5 M-F
Education/Licensure Requirements
Bachelor's Degree Preferred
Job Information and Duties
· Answering Inquiries: Responding to customer questions via phone, email, or chat.
· Problem-Solving: Troubleshooting issues with products or services.
· Customer Satisfaction: Ensuring customers are satisfied with their purchases and handling complaints.
· Product Knowledge: Maintaining a thorough understanding of the company's products or services to provide accurate information.
· Follow-Up: Checking in with customers post-purchase to ensure continued satisfaction.
· Team Collaboration: Working with other departments to resolve complex issues.
· Sales Support: Informing customers about additional products or services that may benefit them.
· Records details of customer interactions and actions taken
· Provide Information to our customers about our products and services
· Manage various amounts of incoming phone calls, while identifying and assessing customers' needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
Required Skills/Competencies
Our ideal candidate will have:
· Ability to understand and address customer needs and concerns
· CRM experience (Salesforce preferred)
· Microsoft Office suite (Excel experience and proficiency is required)
· Remaining calm and patient, especially when dealing with difficult customers
· Identify any escalated or expedited issues that require immediate attention and support
· Strong analytical skills to identify and resolve issues efficiently
· Familiarity with customer service software and tools
· Flexibility to handle various tasks and adapt to changing customer needs
· Resolve customer and client issues in a timely and effective manner
· Excellent verbal and written communication skills
· Proactively resolve any issue that could affect customer satisfaction
· Highly organized and able to quickly prioritize multiple assignments with high quality results.
· Basic understanding or fluent in Spanish is a bonus, but not required
Benefits
401(k) matching
Medical Insurance
Dental Reimbursement Plan
Vision
Flexible Spending Account (FSA)
Voluntary benefits
Life insurance
Vacation and Paid time off
Schedule: Monday through Friday 8:00am - 5:00pm
Work Location: Cockeysville, Maryland
Employer paid parking and fitness center
Work Authorization
United States (Required)
Submit a cover letter and your qualifications telling us why you are the best person for this position.
Charter Customer Service Liaison
Customer Service Agent Job In Annapolis, MD
Waypoints Yacht Charters offers personally crafted charter experiences managed by local charter specialists who know the best sailing waters and hidden gems of their home base. Yachts available for charter are new-model, privately-owned sailing catamarans, sailing monohulls, power catamarans, and powerboats from leading manufacturers. Annapolis, Maryland, known as the sailing capital of the U.S., is the perfect gateway to explore the Chesapeake Bay and experience an elevated charter adventure.
Role Description
This is a full-time on-site role for a Charter Customer Service representative at Waypoints Yacht Charters in Annapolis, MD. Involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service experiences daily. In person check ins for charters on weekends rotating as needed.
We are looking for a self starter and a leader to take on this role as it serves multiple locations outside of Annapolis including the USVI.
Health insurance benefits, 401K, and travel opportunities offered.
Qualifications
Customer Support, Customer Satisfaction, Phone Etiquette
Computer literacy
Excellent communication skills and a friendly demeanor
Ability to multitask and prioritize customer needs
Knowledge of sailing or boating is a plus
Call Center Customer Service Representative
Customer Service Agent Job In Owings Mills, MD
Our client is a 110-year-old, family-owned flooring distributor in Owings Mills seeking to add a sixth Customer Service Representative to their highly capable 5-person inbound call center team.
This CSR role does not require call center experience, but this person must be able to take 80 inbound calls a day from business customers ordering flooring products. The role will involve highly accurate order entry, with commission offered for orders taken each week.
This role pays $43k base salary + $5k guaranteed commission in Year 1.
Commission can vary $4-10k a year on top of the base salary.
Hours are 8:30-5pm Monday-Friday in the Owings Mills office.
If you enjoy customer service and are looking for a long-term, stable career home in Owings Mills, this is an excellent opportunity.
Customer Service Representative (B2B)
Customer Service Agent Job In Columbia, MD
HOME OFFICE LOCATION WITH REASONABLE PROXIMITY TO COLUMBIA, MD FOR TRAINING AND MEETINGS. GREAT COMPANY AND BENEFITS - YOU WILL SEE THE IMPACT OF YOUR WORK ON A DAILY BASIS!
LOOK US UP WWW.BYK-INSTRUMENTS.COM
GENERAL RESPONSIBILITIES:
Ensure effective handling of all requests related to order processing and the support of the sales team. Work efficiently in a high-volume, fast-paced environment.
SPECIFIC RESPONSIBILITIES:
Receive and process customer orders to include orders from resellers and house accounts, often sent through Amazon, Ariba, Coupa, Info Access, and others.
Ensure accuracy of all entered orders.
Process credit memos, debit memos and return material authorizations when needed to correct tax issues and to support customer returns.
Responsible for customer inbound calls, emails and chats.
Follow export sales regulations to ensure accurate documentation of orders shipped to foreign customers and agents.
Set up new accounts in CRM & SAP and ensure accuracy of customer master data.
Enter and follow up on opportunities in CRM.
Provide pricing quotes to customers.
Follow up on quote requests.
Offer any special on-going sales promotions.
Request credit applications from new customers and credit references when necessary. Assist Accounting in determining credit terms for new accounts in accordance with the Company credit policy.
Work closely with Shipping/Receiving department and Accounts Receivable regarding order hold releases, return material authorizations on damaged goods and incorrect shipments.
Work closely with purchasing regarding the status of orders.
Obtain periodic training to gain knowledge on current and newly introduced products.
QUALIFICATIONS:
High School Diploma or equivalent required
At least one (1) year experience in B2B Customer Service required
SAP or CRM experience preferred
Excellent written, verbal and interpersonal communication skills
Task-oriented and excellent organizational abilities
Fluency in English required
Proficiency in MS Office products required
Experience with SAP preferred
Knowledge of export sales regulations and shipping preferred
SPECIAL POSITION REQUIREMENTS:
Telephone coverage from 8:00 am until 6:00 pm EST is required to be shared between Representatives
Minimal travel domestically and/or internationally may be required. Must have or be able to obtain a US Passport.
A pre-employment background and credit check is required for this position due to access to customer payment information.
BYK USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Guest Experience Specialist
Customer Service Agent Job In Huntingtown, MD
Additional InformationPay: $16.98 to $17.50/hour Job Number25022910 Job CategoryRooms & Guest Services Operations LocationCourtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States, 21030VIEW ON MAP ScheduleFull Time Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $16.98 to $17.50 per hour, and offers health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Customer Agent I
Customer Service Agent Job In Maryland
This is an interview and hire position All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Customer Agent I is the entry level of customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties.
Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.
Responsibilities included:
Titling and registering vehicles
Licensing and monitoring drivers
Issuing identification cards
Licensing and regulating vehicle related businesses
Enforcing insurance and vehicle emissions inspection laws
Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.
Ideal candidates possess:
Passion for delivering excellent customer service
Ability to work in a fast-paced environment
Problem solving ability
Excellent communication skills
Interview invites will be prioritized based upon the needs of the Administration. The eligible list resulting from this recruitment may be used to fill MVA Customer Agent I vacancies throughout the Motor Vehicle Administration.
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide
*Connecting You to Life's Opportunities*
Qualifications
Minimum Qualifications
Education: Graduation from a standard high school or possession of a high school equivalency certificate.
Experience: One (1) year of customer service work experience.
Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.
Customer service must be the primary function of your position in order to receive work experience credit.
Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.
Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.
If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.
Licenses & Certifications
None
Additional Information
To Apply:
Submit a DTS-1 application online at: **************************************** The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call ************.
Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (********************* or World Education Services: International Credential Evaluation (**********************
The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.
The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
Relay Service: ************** TTY: ************** EEO/AA Employer
Issued:02/03/2025
Customer Success Consultant
Customer Service Agent Job In Annapolis, MD
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336832
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/15/2025
Customer Experience Consultant
Customer Service Agent Job In Rockville, MD
+ Rockville, MD + Category: IT Service Management + Type: Full-time + Min. Experience: Senior Level Northramp is looking for a passionate and skilled Customer Experience (CX) Consultant to join our team. This role is integral to helping organizations enhance their customer-centric approach by designing and implementing CX strategies, journey maps, and metrics that drive customer satisfaction and loyalty. The ideal candidate has a strong understanding of customer experience principles and is adept at uncovering insights to support organizational growth and improve the customer journey.
Key Responsibilities:
+ Customer Experience Strategy and Design:
+ + Develop and implement CX strategies aligned with organizational goals and customer needs.
+ Collaborate with cross-functional teams to integrate CX principles into business processes and services.
+ Facilitate workshops to design and refine customer personas, journey maps, and engagement strategies.
+ Customer Journey Mapping and Voice of the Customer (VoC):
+ + Conduct customer journey mapping to identify pain points, opportunities, and enhancements.
+ Lead VoC initiatives to collect and analyze customer feedback through surveys, interviews, and other channels.
+ Recommend actionable improvements based on VoC data and insights.
+ CX Metrics and Measurement:
+ + Develop CX-focused metrics and key performance indicators (KPIs) to measure customer satisfaction and engagement.
+ Analyze data to evaluate the effectiveness of CX initiatives and present findings to stakeholders.
+ Support continuous improvement efforts by implementing data-driven recommendations.
+ Innovative Customer Engagement:
+ + Identify and implement new methods for engaging with customers to foster trust and loyalty.
+ Stay updated on industry trends and emerging CX technologies to drive innovation.
+ Advocate for the customer perspective in organizational decision-making.
Required Skills and Experience:
+ Proven ability to create and execute CX strategies in the Federal government and measure their impact.
+ Gather, package, and analyze customer experience data to support leadership decision-making and inform key service improvements.
+ Identify IT process improvements to improve the overall end user experience.
+ Strong analytical skills, with experience working with CX tools, metrics, and reporting platforms.
+ Excellent interpersonal and communication skills to collaborate across teams and present insights effectively.
Required Qualifications
+ U.S. Citizen
+ Ability to pass, and maintain, a federal background check and drug screen successfully
+ Bachelor's Degree and 3+ years of experience leading CX initiatives in the Federal government
+ Strong collaboration, client communication and handling skills
+ Ability to leverage resources to get things done with timeliness and quality
+ Ability and interest in performing physical work and inventory related activities
+ Innovation, Continual Improvement, and Customer Experience focus
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
About Northramp
At Northramp, our passion, our true north, is to help our clients cut through the fog and obtain technical and operational clarity to help them make the most significant impact possible. Focused like a laser on driving value for our clients, Northramp specializes in helping public and private sector clients streamline their IT operations, improve their technical services, and drive greater returns from IT investments.
If you are curious in learning more about Northramp, please visit our website at **************************
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Reasonable Accommodation Requests
Northramp is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail *********************** or call: ************ - Northramp Human Resources. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
EEO is the Law
The law requires Northramp to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: EEO is the Law (********************************************************** and EEO is the Law Supplement (***************************************************************** .
Pay Transparency Non-Discrimination
Northramp will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (******************************************************** for more information.
E-Verify
As a Federal Contractor, Northramp is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify (************************************************ .
Proxy Call Center Representative
Customer Service Agent Job In Maryland
Management Level
I
***This is a temporary, full-time hours, 100% remote position
Other Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX
Shift Information
Shift Time: 4:00 pm to 11:00 pm [PM Shift ]
Hours: Monday - Friday, full time
Saturdays required from 10:00 am to 6:00 pm
Compensation: $18.00/hour
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: *******************
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.
Role Responsibilities
Work on an automated dialer handling large call volumes daily.
Manually research contact information for shareholders.
Solicit shareholder votes and accurately record voting instructions.
Respond to shareholder inquiries using fact sheets and materials provided.
Maintain updated call center database by entering information.
Ability to quickly react to questions and refer to support guides.
Ability to effectively follow scripts and department procedures.
Role Requirements
Must be at least 18 years old
Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
Previous virtual Call Center experience preferred.
Must be able to work remotely from a safe, private and quiet work location.
Note: All Employees Day 1 will log in with managers to determine appropriate working environment and that each employee has the capability of following IT Security Protocols which includes IP checks.
Must have excellent phone etiquette with clear communication skills.
Must possess your own computer equipment with the following specifications:
Windows PC (no iPads, MacBooks, or Chromebooks)
Windows Operating System (preferably Windows 10)
Google Chrome needs to be installed as the default browser.
Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
Unmetered mobile phone access for the purposes of contact between you and our team
USB connected headset with noise cancelling features (not Wireless)
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
SME Customer Service Representative
Customer Service Agent Job In Maryland
JOB TITLE: Subject Matter Expert Customer Service Representative REPORTS TO: Supervisor, Contact Center DEPARTMENT: Candidate Services In this position you will provide next level call center service support by means of handling escalated issues, inquiries and live floor support to Customer Service Representative on the floor. We are looking for customer- and client- oriented, self-driven, critical thinking people who are ready to excel in the next stage in their Prometric career.
COMPANY BACKGROUND
Prometric (****************** is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
PERKS
* Comprehensive Healthcare Benefits for eligible team members
* Accrued Paid Time Off/Sick Time
* Generous Employee Referral Program
* 401K Employer sponsored retirement savings program
* Employee Assistance Program
RESPONSIBILITIES
* Provide immediate support to the floor via chat with instant turnaround in answering questions to assist CSRs (Customer Service Representatives)
* Provide support and resolutions with a helpful and educational demeanor
* Take on first level of escalations for candidates, clients Regional or In Facility Test sites
* Work assigned SalesForce cases escalated from the Client Service Team or Supervisor.
* Assist in projects and initiatives.
* Track, disposition, and raise awareness on escalations, trending, and emerging issues to the leadership team
* Perform other duties as assigned
* Proactively work to minimize escalations, event cancellations and operational inefficiencies.
QUALIFICATION REQUIREMENTS
EDUCATION
* High school diploma or equivalent
EXPERIENCE
* 1 year of customer service experience preferred (call center, retail, restaurant, etc.)
SKILLS
* Master all or most existing state/clients in Nurse Aide portfolio.
* Lead by example and model and exhibit professionalism always with candidates, clients and team members.
* Know and support Nurse Aide departmental procedures and keep up to date as they change.
* Be a role model of effectively promoting and adopting change.
* Demonstrate competency and establish trust to handle high level escalations through ongoing call handling etiquette and professionalism.
* Maintain a balance between satisfying candidate's needs and the organization's needs
* Knowledge or willingness to learn how to do additional tasks.
* Not currently on any warnings
* Self-motivated
* Excellent verbal, written and interpersonal skills
* Exceptional decision-making ability
* Desired skills: leads by example, willing to share skills, knowledge and expertise, desire to help others succeed, gives constructive feedback and guidance, and motivates others
PHYSICAL JOB REQUIREMENTS
* Ability to sit for extended periods of time
Call Center Agent
Customer Service Agent Job In Maryland
Boothe's Heating Air, Plumbing & Electric is currently seeking a Call Center Agent to join our Hollywood team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
We're growing and need a talented Call Center Agent to satisfy our customer's needs. Come work in our Positive, High Energy, High Paced work atmosphere. Be a part of meeting daily goals and driving hard to keep up with our customers. Here at Boothe's we strive to meet goals while delivering 100% Customer Satisfaction to our Customers.
What's In It For Me?
* Competitive Salary ($15-$17 hourly) plus performance bonuses
* 2 weeks PTO; 7 paid holidays off, including your birthday.
* 50% company paid health care, dental, and vision insurance for you and your family.
* 401K Retirement Plan with company match
* Life Insurance, Short-Term and Long-Term Disability
* Continuous Training for your Professional Development
* Working in a dynamic, collaborative, and fun environment
* Coached and supported career growth
Responsibilities
What Will I Do?
* Learn the call script in order to sound professional and authentic when speaking with our customers.
* Participate in training so that you grow and develop as a professional
* Maintain and update our customer database with complete and accurate information.
* Maintain communication with dispatch and your manager.
* Handle outbound calls to existing customers.
* Book appointments at a high conversion rate
* Accept in a timely manner inbound calls from our clients.
* Escalate customer concerns as needed.
* Achieve and exceed productivity goals while maintaining high quality.
Qualifications
Do I have What it Takes?
* Call Center experience preferred.
* Exceptional phone and interpersonal skills
* Exceptional written and verbal communication skills
* Ability to talk and type accurately to effectively summarize and relay information received.
* Enter accurate and detailed records of client interactions and actions taken.
* Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner.
* Some sales experience preferred.
* Must have a clean criminal background and drug screen.
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Customer Representative
Customer Service Agent Job In Columbia, MD
Our company is seeking professionals with excellent communication and interpersonal skills to join our team as Customer Service Representatives. The successful candidate will be responsible for providing solutions to customer service inquiries, following all regulations in a highly regulated industry and interacting with supervisors, co-workers and customers. The ideal candidate for this position will have strong phone etiquette and experience working with a variety of technology.
Responsibilities:
Provide outstanding customer service.
Direct customer inquiries to the appropriate staff.
Provide sales support.
Comprehend and follow company policy and procedure.
Respond to customer needs and requests.
Maintain inventory levels.
Perform administrative tasks.
Qualifications
Proficient in MicroSoft Suite
Ability to multi-task
Strong communication skills
Additional Information
Contact: Recruiter/Eno Nzesi : ************
Customer Success Representative
Customer Service Agent Job In Annapolis, MD
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.
To learn more about Topcon career opportunities go to ********************* .
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.
**Job Purpose:**
The Customer Success Representative supports Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements. This role acts as a trusted advisor to clients, aligning their needs with tailored solutions, providing proactive support, and ensuring satisfaction through effective coordination of resources and services to achieve desired outcomes.
**Core Job Duties**
+ Collaboration with Account Managers: Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly.
+ Technical Service Oversight: Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations.
+ Client Relationship Management: Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs.
+ Customer Advocacy: Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams.
+ Issue Resolution: Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations.
+ Process Improvement **:** Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences.
**Minimum Requirements for job:**
**Education and Experience:**
+ Bachelor's degree in Business Admin or Technology related field
+ 5+ years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role
+ Familiarity with CRM and PM tools
**Knowledge, Skills & Attributes:**
+ Autodesk and Bluebeam or related software
+ Strong understanding of customer success principles and practices.
+ Familiarity with technical service delivery processes and project coordination.
+ Strong organizational and time-management abilities to handle multiple priorities effectively.
+ Analytical and problem-solving skills for addressing client issues and identifying opportunities.
+ Customer-focused mindset with a proactive approach to addressing needs and challenges.
+ Collaborative and team-oriented with the ability to work across departments.
**Physical Requirements:**
+ Occasional ability to lift and carry items up to 20 pounds, such as laptops, presentation materials, or equipment.
+ Capacity to travel as required, which may include driving or air travel.
**Working Conditions:**
+ Primarily operates in a remote work environment with consistent access to necessary technology and resources.
+ Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings.
+ Periodic travel may be required for on-site client visits, conferences, or team meetings
+ Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines.
**We are Topcon (*********************************** .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services.
We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow.
Learn more here (**************************** .
Customer Engagement Rep
Customer Service Agent Job In Glen Burnie, MD
Job Title:Customer Engagement Representative
Reporting to:Branch Manager or Customer Service Manager
StatusNon-Exempt
Purpose
The Customer Engagement Representative's primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.
Primary Responsibilities
Intake customer inquiries for equipment rental, order status, and general questions.
Develop and issue quotes for our products and services.
Follow up on quotes, record in Pine's database the outcome.
Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
Assist in branch sales and marketing efforts through outgoing phone calls and emails.
Communicate customer Order Confirmations and follow up upon delivery.
Update Pine's database with details and Call-Off information.
Assist in scheduling delivery and pick-up of orders.
Assist in locating equipment and shipping logistics.
Help provide solutions when customers have issues.
Enter repair orders when needed.
Setup product replacement when needed.
Maintaining contract files and customer correspondence.
Record & investigate customer inquiries.
PO processing when necessary.
Billing/Invoicing customers.
Credit card processing when needed.
Promote a positive Health and Safety attitude / workplace.
Have a basic understanding of our equipment and how it's used.
Keep a clean, organized well-maintained office.
Other duties as assigned.
Knowledge, Skills, Core Competencies
Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.
Ability to think analytically, with focus on problem troubleshooting.
A flexible and strong team player that can work in a fast-paced environment.
Microsoft Office proficient.
Education/Experience
High School Diploma/GED or Higher
2 years of Customer Service Experience, preferably in the environmental/safety or rental field
Environment
This is a non-safety sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted.
Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment
#PineHP
Customer Experience Representative
Customer Service Agent Job In Hyattsville, MD
Inspire Entrepreneur Academy invests in tomorrow's leaders while executing for today's best! We are committed to the individualized customer experience while upholding our company culture of “inspiring collaboration, productivity, and fun” in and out of the work space.
Job Description
The part you'll be playing:
You'll be a storyteller, creating and managing a content strategy
Support upper management day-to-day activities.
Drive inbound client and candidate leads
You will work alongside our Digital Marketing Executive to create integrated campaigns to drive sales and candidate acquisition.
Support and manage internal events
You will lead on traditional sales campaigns
Work alongside sales teams to drive conversions of new customers
Track and analyze progress with reporting
You will manage the customer feedback
Qualifications
The ideal Candidate:
Strong experience sales or marketing
Hard work that is a natural leadee
Previous experience in consultative selling /
Experience providing high-level customer service
Extremely strong relationship building skills
Track-record in meeting and exceeding targets
Well organized
A positive, driven and motivated mentality
Additional Information
In return you will receive:
Product training from industry experts
Great discount on products
Regular incentives
Bonuses
Employment Type: Full-time
Seniority Level: Entry-level
Apply now! Please send us your resume and we will be in contact.
Hours:
9 am - 5.30 pm Monday to Friday
Customer Care Call Center Representative
Customer Service Agent Job In Preston, MD
Preston Automotive Group is expanding its high-volume Customer Care Call Center. If you enjoy helping people and being on the phone, we're looking for career-oriented Customer Care Center Representatives who will provide excellent communication with our customers.
Responsibilities and Duties
As a Customer Care Center Representative you will make outbound calls and receive inbound calls from current, previous and prospective customers to schedule service appointments. You will also be required to field and send customers to the corresponding dealership for sales, service, parts, and finance. Automotive experience is helpful but is NOT a requirement. Paid training and ongoing support is provided!
Requirements
Qualifications and Skills
* Pleasant, engaging and professional phone manner - must be able to "smile" on the phone.
* Call center/collections/customer service and/or marketing experience preferred.
* Team player, positive attitude!
* Strong PC and internet skills.
* No outbound phone call reluctance
* Willing to learn consistently, and driven to achieve daily.
Full-time hours; must be able to work rotating shifts, including evenings and alternating Saturday's.
Benefits include:
* Comprehensive training program
* Advancement opportunities
* Supportive team work environment
* Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and much more!
Salary Description
$16.00 per hour