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Customer Service Agent Jobs in Massachusetts

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  • Environmental Services Associate I FT Days

    Metrowest Medical Center 3.7company rating

    Customer Service Agent Job In Massachusetts

    MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America's 100 Best Hospitals List by Healthgrades. Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen. Summary Responsible for the general cleanliness of the assigned areas in Medical Facilities which includes procedure areas, patient care areas, and all other areas requiring EV support. Distributes linen through the facility. Removes trash and linen using compactor and cardboard baler. Moving of furniture and other heavy equipment is accomplished as directed. Responsibilities Performs cleaning functions in assigned areas using prescribed methods. Maintains assigned equipment for cleanliness and has repairs made when necessary. Observes and report the need for repairs to equipment, furniture, building, and fixtures. Accounts for cleanliness and neat appearance of assigned areas. Follows department and hospital policies and procedures. Learns other functions or positions to ensure satisfactory operation of the department/work unit or to permit flexible staffing assignments. Demonstrates ability to work in a fast-paced and customer service-oriented environment and to perform duties and meet deadlines in a timely manner. Qualifications Education Required: High school graduate, GED with ability to read, write and understand the English language. Experience Required: 2 years of work in environmental services in lieu of education. Prior cleaning experience. 2 years of experience in hospitality or healthcare setting. May substitute domestic experience Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. ********** Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
    $42k-72k yearly est. 3d ago
  • Cashier/Store CSR

    Ar Sandri 3.9company rating

    Customer Service Agent Job In Greenfield Town, MA

    Join Our Team as a Cashier at Sandri Energy! Sandri Energy is thrilled to announce that we are hiring Cashiers for our bustling Greenfield Ma store, located 295 Federal St, . As a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont, we pride ourselves on providing safe, clean, and welcoming stores that keep our customers (and their cars) fueled up and ready to go. Schedule: Flexibility with open Availability What You'll Do: Engage with Customers: Scan purchases, take payments, and make change accurately. Provide Exceptional Service: Answer customer questions and verify IDs for age-restricted sales. Keep Things Stocked: Stock shelves and coolers, and check in orders. Maintain the Store: Perform tasks like dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, clearing sidewalks, putting down salt, and handling trash and recycling. Our Ideal Candidate: Reliable: Consistent attendance is a must. Customer Service-Oriented: Strong skills in customer interaction and service. Detail-Oriented: Able to process payments and lottery transactions accurately and maintain a balanced cash drawer. Responsible: Committed to ensuring that alcohol and tobacco are only sold to those over 21 with valid ID. Dedicated: Focused on keeping the store clean, stocked, and safe for all. Why Work for Sandri? Flexible Options: Full Time and Part Time positions available. Comprehensive Benefits: Medical, Dental, and Vision insurance for employees working at least 30 hours per week. Financial Security: 401k with match for full and part-time employees, and a $10k Life insurance policy paid by Sandri for employees working at least 30 hours per week. Additional Coverage: Voluntary Life and Disability insurance for employees working at least 30 hours per week. Uniforms Provided: Company-provided uniforms. Work-Life Balance: Paid Time Off/Vacation for Full Time employees. Supportive Environment: Team-oriented work atmosphere with a promote-from-within culture (many of our Store Managers, Assistant Managers, and District Managers have been promoted from within). Inclusive Workplace: Equal opportunity employer. Compensation details: 15-16 Hourly Wage PIfe41d4ca22a4-26***********1
    $31k-38k yearly est. Easy Apply 8d ago
  • Customs Specialist

    Elsdon Group

    Customer Service Agent Job In Boston, MA

    My client is a dynamic and growing international trade and logistics company seeking a highly motivated and detail-oriented Customs Brokerage Agent to join our team in Boston, MA. We pride ourselves on our commitment to providing exceptional service and expertise to our clients, and this role is crucial to ensuring smooth and compliant import and export operations. Job Summary: The Customs Brokerage Agent will be responsible for handling all aspects of customs clearance for import and export shipments, ensuring compliance with all applicable regulations and timely processing of documentation. This role requires a strong understanding of customs procedures, tariff classifications, and other related regulations. Responsibilities: Prepare and process customs documentation, including entry summaries, commercial invoices, packing lists, and certificates of origin. Classify merchandise using the Harmonized Tariff Schedule (HTS). Calculate and process duties, taxes, and other import/export fees. Ensure compliance with all relevant government regulations, including those from CBP, FDA, and other agencies. Communicate effectively with clients, carriers, customs officials, and other stakeholders. Track and trace shipments, providing regular updates to clients. Resolve any customs-related issues or delays. Maintain accurate records of all customs transactions. Stay up-to-date on changes in customs regulations and procedures. Handle and resolve discrepancies in shipment documentation or cargo. Collaborate with other departments to ensure seamless import/export operations. Qualifications: Minimum of 5 years of experience in customs brokerage. Active Customs Broker License (CHB) is required. Strong understanding of customs regulations, procedures, and documentation requirements. Proficiency in customs brokerage software (e.g., CargoWise One, Descartes). Excellent organizational, time management, and problem-solving skills. Strong communication and interpersonal skills, both written and verbal. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Preferred Qualifications: Experience with various industries and commodities. Knowledge of Incoterms.
    $42k-79k yearly est. 9d ago
  • CUSTOMER SERVICE ADMIN

    Metropolitan Linen Service Corp

    Customer Service Agent Job In Haverhill, MA

    Do you want to join a high growth company committed to employee development and promotion? Be part of a dynamic team of people with diverse backgrounds, experience, and talent. At Metropolitan, we've created an exceptional working environment where employees are treated as assets and family members. Incentives to work at Metropolitan Linen: Competitive salary and bonus Opportunity for compensation growth w raises $1,000.00 employee referral bonus program Health insurance Paid vacation time 401K plan Job Description/Qualifications: 3-5 years Customer Service experience is a MUST Must demonstrate excellent attention to detail and accuracy Business minded individual with terrific attitude Strong communication and inter personal relation skills Solid MS Office computer and organizational skills. Flexible in handling other administrative tasks Call Center experience not required but is a major plus Our Company Metropolitan Linen Services is a family owned and operated company since 1981. We provide linen and uniform rental services to restaurants, hotels, foodservice companies, country clubs and banquet facilities. Located in Haverhill, MA, we have a 40,000 square foot facility that employs over 100 people. We provide weekly service to over 1000 businesses in the New England region. At Metropolitan, our employees are our greatest assets. Our employees are treated like family. We appreciate the hard work of our employees and compensate them accordingly. We offer extremely competitive compensation and benefit packages, consistent with other leading companies in our industry. PIa3bcffa41523-26***********3
    $33k-43k yearly est. Easy Apply 8d ago
  • Dispensary Agent

    Fine Fettle

    Customer Service Agent Job In West Springfield Town, MA

    Come Join Our Fine Fettle Family! West Springfield Location: Located at 175 Memorial Ave, West Springfield, Massachusetts, this address is home to a premier recreational cannabis dispensary. Situated in a vibrant area with notable landmarks and convenient amenities nearby, it shares a building with the popular Petco store. With its prime location, it offers a seamless and accessible experience for cannabis enthusiasts and pet owners alike. Strategically positioned near major roads and bridges like Interstate 91 and the Memorial Bridge, this recreational dispensary ensures easy access for local residents and visitors from neighboring towns and cities. Whether you're looking for high-quality cannabis products or pet supplies, this address provides a one-stop destination for all your needs. About the Company: Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing. About the Role: Fine Fettle is seeking a Dispensary Agent to assist in multiple facets of our retail operations. The Dispensary Agent position is a rare opportunity to gain exposure to many different roles within the cannabis retail operation. The ideal person for this role is enthusiastic, dependable, and excited at the prospect of learning about various aspects of a cannabis retail operation. Success in this role will require a high level of reliability, integrity, and the ability to receive and adapt in accordance with constructive feedback. Many of the sub-roles within the Dispensary Agent position will be customer facing and as such will require strong interpersonal and customer service skills. The role is rotational in nature consisting of Sales Agent, Indoor Greeter, Outdoor Greeter, Order Entry Technician, Order Puller, and Runner. The primary duty of the Dispensary Agent will be to act as a Sales Agent, stationing the register and checking out patients at the point of sale. In the Sales Agent role, the Dispensary Agent should have a keen understanding of what it means to provide excellent customer service and deliver an outstanding customer experience. The Dispensary Agent will also be rotated to our front-of-house operations as needed, acting in a customer-facing role as Indoor or Outdoor Greeter. Likewise the Dispensary Agent may be assigned to roles at the back-of-house including Order Entry Technician and Order Puller, respectively scanning bags of product into our point of sale software systems and pulling data from our online menu to prep bags for product fulfillment. The Runner will be responsible for physically transporting product between the back-of-house and sales floor. What You'll Do: Sales Agent: Responsible for executing the checkout process with customers at the point of sale station. The Sales Agent provides education and 5 star service to customers at the register and executes directives from the Sales Floor Manager Greeter: Responsible for welcoming new customers and patients to the store and directing them to the appropriate lines for entry. The Greeter will also communicate with the Front Desk Manager and General Manager to report and/or address front-of-house concerns. Order Entry Technician: Responsible for scanning filled bags of cannabis products into our Point of Sale software system so that they are prepared for customer pickup. Order Puller: Responsible for prepping cannabis bags for product fulfillment, printing and attaching order slips to the bags that are appropriate for particular products.\Runner: Responsible for physically bringing product to and from the inventory vault to the sales floor. Skills/Qualifications: High school diploma, 21 years of age Retail experience preferred Flexibility regarding work schedule Must be willing to work evenings and weekends including opening and closing shifts when scheduled Must be willing to submit to and pass a comprehensive background check Knowledge about cannabis products, strains, and consumption methods is preferred but not required Cannabis market experience preferred but not required Critical Competencies: Strong interpersonal skills Strong sales abilities Customer service skills Attention to detail Strong verbal communication skills Patient and understanding in dealing with customer service matters Ability to act quickly and effectively to resolve issues Reliable and trustworthy Ability to give and receive feedback Ability to work in fast-paced environments Transparency in work and candor in communication Working Conditions/Physical Demands: Normal office/retail environment May be exposed to extreme temperatures Must be able to sit/stand for long periods of time Must be able to lift 50 lbs without assistance Frequent bending and moving from sitting to standing and reverse Americans With Disabilities Statement: Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative. EEO Statement: We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.
    $36k-77k yearly est. 16d ago
  • Customer Support Coordinator

    Circleblack

    Customer Service Agent Job In Boston, MA

    CircleBlack is building the future of Wealth Management. We're the all-in-one WealthTech platform enabling top Financial Advisors to optimize portfolio performance, analyze risk, streamline billing, handle documents, and more, all in one unified view. Our Boston-based team works together in-person to make a product we believe in- and we're looking for versatile problem solvers to address our customers' most common customer support needs. You'll monitor our incoming support queues in Salesforce and Jira and work alongside Account Managers to identify and deliver quick wins as Tier 1 customer support for our B2B Wealth Manager customers. This role has plenty of growth opportunities within CircleBlack as you build expertise with our tools and processes! What you'll do in this role Understand how our customers use our product, and consistently support their experience with first contact resolution of the most common support drivers (explain how to use features, describe product options, etc) Meet established service levels as a first tier of customer support; quickly resolving issues and escalating others to the appropriate teams Document your work in Salesforce and Jira to coordinate with other customer facing teams and our TechOps team Collaborate with Account Managers to build trusting relationships between CircleBlack and our B2B customers About you Background in finance, wealth management, banking, or related industries; direct experience with WealthTech is a huge plus! A track record of success in customer support; ideally in a startup B2B environment Comfortable using Salesforce, Jira, and common business systems like Google Suite Excellent written and verbal communication skills with a variety of complex internal and external audiences You are flexible and able to juggle and complete multiple priorities and projects in a fast-paced startup environment You learn quickly and are excited to take on challenging new projects Excited to work on-site in our comfortable Boston Seaport office at least 4 days a week Compensation Base pay of $55,000 - $75,000 as a part of a competitive total compensation package Equal Opportunity CircleBlack is enthusiastically committed to abiding by all equal opportunity employment standards. Our employment policies prohibit all forms of discrimination on any of the grounds defined in relevant laws.
    $55k-75k yearly 16d ago
  • Customer Service Representative

    American Pest Solutions 3.5company rating

    Customer Service Agent Job In Agawam Town, MA

    CUSTOMER SERVICE -- BILINGUAL ENGLISH/SPANISH HIGHLY PREFERRED While we appreciate all interest in this position, international candidates are not being considered at this time. American Pest Solutions is a family-owned and operated business, protecting the health and property of homes and businesses throughout Massachusetts and Connecticut for more than 100 years. Responsibilities include helping prospective and current customers with purchasing and scheduling our full-service pest control services. They also contact customers to check satisfaction and invite them to review our services. Our next great customer service team member should have a history of success in a call center environment and have strong organizational and time management skills. We also prefer experience applying customer payments including support for A/R and Collections. Friendly assertiveness and a steady demeanor will help drive your success. We are offering $18 to $20 hourly wage commensurate with experience plus health insurance, paid holidays, paid vacation, and a retirement savings plan. We also have a beautiful work environment in Agawam with plenty of free parking. We require 2+ years of phone-based customer service experience in a home services company (e.g., pest control, lawn care, HVAC, insulation, carpet cleaning, handyman, electrical, or any other related industry). Our successful candidate must have excellent skills using MS Word and MS Excel. American Pest Solutions is an EOE and drug-free workplace. This position is in-office not remote. Compensation details: 18-20 Hourly Wage PI53d7ef***********9-30220800
    $18-20 hourly Easy Apply 8d ago
  • Customer Service Call Center Representative

    Jordan's Furniture 4.4company rating

    Customer Service Agent Job In Taunton, MA

    Do you have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are looking for motivated, problem solvers to work in our fast paced, technical call center. In this customer service job, you will be responsible for responding to a high volume of inbound and outbound calls. You will assist customers with a variety of challenges like troubleshooting furniture issues and scheduling both in home service appointments and customer deliveries. This position has a pay range of $22 -$24 per hour based on experience. The hours of this position are Tuesday - Saturday; 8:30 am - 5:00 pm, a hybrid schedule is available upon completion of training. Why you will love this job. Team atmosphere - We're all family here! Fast paced environment - Your days will fly by. Career growth - The possibilities are endless. Problem solving - Like Puzzles? Put the pieces together to WOW our customers. Why you will love Jordan's Furniture. Great Benefits - medical, dental, vision and more! Weekly Pay Unique Culture Employee Discount On site gym & cafeteria Responsibilities we trust you to perform. Answers a high volume of inbound & outbound calls from customers to schedule, coordinate and confirm delivery of merchandise and schedule service/repair calls and any other customer concerns with the intent of providing customer satisfaction and retention. Enters customer information into customer service software to document each call. Investigates and resolves issues, including but not limited to; service, delivery, bedding, Piece Of Mind warranty, protection that require further research and follows up with customers. Approves and/or processes special customer concessions including returns, credits, adjustments and exchanges. Makes system changes on delivery orders that are in the routing and/or truck-loading process; notifies appropriate personnel. Reviews and acts upon manufacturer's warrantied issues, processes service appointments, customer returns and exchanges. Researches and troubleshoots product issues/questions in order to clarify/avoid potential service issues. What you will bring to the table: Must have at least 2+ years of customer service experience. Strong oral/written communication skills and ability to professionally interact with internal and external customers Strong analytical, critical thinking and problem solving skills Ability to multi-task and work in a fast-paced environment with strong attention to detail Ability to handle difficult customers with ease Strong organizational/ time management skills Ability to type accurately and efficiently, minimum of 35 wpm Proficiency in MS Office, Outlook and Internet Ability to work in a team environment Reliability Jordan's prides itself on having a strong, loyal J-Team. We recognize we are ‘One Team, One Goal' working together to continue to strengthen Jordan's place in the market and as an employer of choice. We know that you are here to support your family and we are here to support you! If this speaks to you, then it's time to talk. Jordan's Furniture is an Equal Opportunity Employer.
    $22-24 hourly 16d ago
  • Client Services Representative

    Us Tech Solutions 4.4company rating

    Customer Service Agent Job In Boston, MA

    The management team is seeking a candidate with the following skills: Adaptability- Ability to quickly adjust to changing priorities and dynamics Growth Mindset- Being open to learning, receiving feedback, and improving Initiative and Proactivity- Someone who takes ownership of their role and proactively contributes without being prompted Working under direct supervision, as a Client Service Representative, you will be responsible for servicing and maintaining oversight of assigned client relationships by understanding your clients and their needs. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. The role will require you to establish relationships with client contacts as well as internal teams. A Client Service Representative will collaborate with team members and managers to discuss client trends, provide insights, offer automated solutions and assist in onboarding clients, conversions, reporting and analyses to ensure high client satisfaction Position Scope: As a client service representative, you will be responsible for managing the day-to-day inquiries of your clients. You will need to collaborate with internal teams to resolve your inquiries timely. You are expected to keep your clients updated on the status of the inquiry until completion. Furthermore, finding out ways to teach clients how to utilize *** Infuse to obtain answers is important. As a Client Service Representative, you are presented with client insights throughout your day to day interactions. Sharing insights with your peers can detect similar themes which directly impacts your department. For example, if multiple clients are having issues with a specific product/team, raising this to management can lead to a possible solution that impacts multiple clients. As client service representative, you are the first point of contact for your clients. Sharing possible escalations/new business with appropriate teams will lead to better management of them. This position is accountable for the management of clients, which requires strong collaboration with internal product teams. For example, if a client is planning on investing in multiple private equity funds, you are required to notify the appropriate Product team and communicate to your peers the impact that this has on everyone's day to day. JOB DUTIES: Client Service Review and pro-actively respond to client and internal inquires daily, keeping client up to date on status, and escalating to Sr. Client Service Rep. as necessary Research, identify and escalate internal issues that may impact client servicing Work effectively with internal departments to support client requests, deliverables and issue resolution Analyze inquiry trends and determine if training is required to help either reduce or automate. Meet with your client contacts regularly to review pending items. Execute reviews of internal reporting and reconciliations for assigned client relationships and escalate issues which may impact client servicing to the Sr. CSR Prepare agendas, minutes and coordination of the meetings, and review with your manager. Meet with your manager and peers regularly to share insights and communicate to senior management when necessary. Technology Management & Effectiveness Working with Supervisor, communicate product enhancements to clients and conduct training sessions when necessary. Stay abreast of and utilize relevant internal technology solutions to effectively manage client inquiries Coordinate regular demos with your clients to teach them how to use the platform and reduce manual intervention. Relationship Building & Networking Collaborate with internal teams to share insights and improve the client experience. Understand your client's organizational chart to ensure you contact appropriate members to review items. Actively participate in BANC events, townhalls, simulcasts, read firm wide communication to stay abreast of firm activities Risk & Control Adhere to all *** policies and best practices Identify opportunities to reduce/eliminate sending correspondence with attachments and/or client sensitive information. Pay attention to detail and contacts sent in emails. Knowledge, Skills, Competencies: BA or Equivalent Ability to communicate effectively with both verbal and written skills Ability to learn and adapt to new technologies and systems Strong analytical and problem-solving skills Language skills commensurate with office location and client relationships supported Comprehensive working knowledge of Microsoft Office Products About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Name: Vivek Rana Email Address: ********************************* Job ID: 25-31008
    $36k-42k yearly est. 10d ago
  • Customer Service Representative

    Acro Service Corp 4.8company rating

    Customer Service Agent Job In Franklin Town, MA

    Job Title: Customer Service Representative Duration: 12 Months Contract (With Possibility of Extension) Pay: $18-$20.5/hr on W2 without any benefits Chance of extension and going perm, but not guaranteed. *Looking for Local US Citizen only* Job Description: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one's time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: High school diploma or GED preferred. • 2-4 years customer service related experience required. Additional Notes: Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts. Job involves data entry and possibly picking orders as well if not busy (nothing too large) Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility. Work is mostly independent, but the manager and another CSR will be in the office. Onsite interview (1 round) temp to perm, will likely be evaluated 3 months Thank You!
    $18-20.5 hourly 4d ago
  • Senior Customer Success Advisor

    Avant-Garde Health 3.6company rating

    Customer Service Agent Job In Boston, MA

    We are a mission-driven organization that was born out of the healthcare research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving healthcare efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well-capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Trusted Client Partner - Healthcare Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. You will serve as the single point of contact for our customers and function as a trusted advisor to our clients. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities to improve patient outcomes and lower costs. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers required. 3+ years of hospital experience working with management and C-level stakeholders required. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables. Exceptional presentation skills; experience presenting complex analytics and engaging with physicians, executives, and key stakeholders to drive data-driven decisions.
    $30k-42k yearly est. 11d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Customer Service Agent Job In Franklin Town, MA

    Job Title: Customer Service Representative Job Pay Rate: $19 - 20.50/hour on W2 Job Type: 12+ Contract role (Possible Temp To Hire) Shift: 1st Shift M-F 7-4pm EST Job Description: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint. High school diploma or GED preferred. 2-4 years customer service-related experience required. Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts. Job involves data entry and possibly picking orders as well if not busy (nothing too large) “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
    $19-20.5 hourly 7d ago
  • Bilingual Store Customer Service Specialist (Portuguese)

    Sherwin-Williams 4.5company rating

    Customer Service Agent Job In Arlington, MA

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #703463, located at: 1406 Massachusetts Avenue, Arlington, MA 02476. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Portuguese
    $32k-40k yearly est. 52d ago
  • Customer Service Representative Bilingual Direct Hire $22-$24

    Ultimate Staffing 3.6company rating

    Customer Service Agent Job In Newton, MA

    Customer Service Representative Bilingual- Spanish encouraged to apply Newton, MA Pay range: $22.00- $25.00 DIRECT HIRE Schedule: 8:00 am - 5:00 pm Monday- Friday Responsibilities: Provide phone assistance to clients regarding inquiries, equipment usage, and payment systems. Generate service orders, process refunds, and monitor revenue using web-based systems. Contribute to the creation of new account literature. Reconcile currency and coin collections with daily collector sheets. Assist in various office, sales, and accounting functions as required. Skills and Qualifications: Extensive experience with MS Office Suite, particularly Word and Excel, and proficiency in Microsoft accounting software Fluency in both Spanish or Portuguese and English Professional and positive demeanor, demonstrating strong teamwork. Exceptional attention to detail and organizational skills in a fast-paced environment High school diploma or GED; accounting background is advantageous. Please send resumes to Jamie Corriveau: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $22-25 hourly 14d ago
  • Customer Service Representative

    The Hollister Group 3.8company rating

    Customer Service Agent Job In Westwood, MA

    We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition! Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Westwood, MA with similar specifications to those below: Responsibilities: Process and manage the return process from beginning to end Manage switchboard and answer or direct incoming phone calls Provide exceptional customer service internally and externally Use various systems, software, and support tools Answer Emails and Address website inquiries. Qualifications: 1+ years of customer service experience required Clothing Retail Experience a plus Excellent verbal and written communication skills Keen attention to detail when verifying and handling sensitive personal information Ability to quickly learn new systems and software Interested in learning more? Apply with your resume and we'll get in touch! Our Commitment to Diversity, Equity & Inclusion The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
    $33k-38k yearly est. 13d ago
  • Customer Service Representative

    Risus Talent Partners

    Customer Service Agent Job In Westwood, MA

    Mission of the Role (What you will be doing): The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements): Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities): Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow moving inventory Expedite material based on customer needs
    $32k-41k yearly est. 15d ago
  • Customer Service Associate

    Artisan Chef Manufacturing Co

    Customer Service Agent Job In Lawrence, MA

    Job Title: Customer Service Associate Department: Customer Service Reports To: Director of Customer Service ABOUT US The Artisan Chef Manufacturing Company, located in historic Lawrence, Massachusetts, is a multifaceted manufacturer of scratch-made Pastries, Artisan Breads, Fresh Pastas, Gourmet Sauces, Authentic Neapolitan Style Pizza, Calzones, and restaurant-quality prepared meals. If you are passionate about working in a fast-track entrepreneurial environment with state-of-the-art equipment and a driven team, consider working with us! Come join New England's fastest growing Artisan Manufacturing Company. Artisan Chef Manufacturing is searching for a dedicated Production Manager to add to our team. We are looking for passionate culinary leaders to join us on an incredible growth journey. Artisan Chef Manufacturing is looking for a talented, driven and passionate talent to help us grow. Must be process oriented and detailed. BASIC FUNCTIONS We are seeking a dedicated and detail-oriented Customer Service Associate to join our team. This role serves as a critical link between customers and internal departments, ensuring accurate order processing and the prompt resolution of customer inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES Respond to customer inquiries via phone, email, and other communication channels. Address and resolve customer complaints promptly, ensuring accurate tracking and reporting. Process customer orders with accuracy and issue order confirmations. Coordinate order changes, cancellations, and returns with customers, warehouses, and third-party logistics (3PL) partners. Oversee outbound freight for delivery customers and manage pickup appointments. Prepare shipping documents, including Bills of Lading (BOL). Process invoices using ERP systems and EDI. Monitor and update customers on order status, including stock availability. Track order lead times and ensure adherence to minimum order quantity requirements. Communicate production needs to the production planner to achieve 100% order fulfillment. Maintain accurate and up-to-date customer records in ERP systems and Customer files. Manage EDI portals, including sales orders, advance shipping notices (ASNs), and invoices. CROSS-FUNCTIONAL COLLABORATION Work with sales, production, planning, and logistics teams to ensure smooth communication and customer satisfaction. Collaborate with the Quality team to resolve customer complaints. Provide support to sales and other departments by generating reports and managing customer-related data. MINIMUM QUALIFICATIONS 1 to 3 years of customer service experience. Experience with ERP systems and EDI (preferred). Excellent verbal and written communication skills. Proficiency in Microsoft Excel and other Microsoft Office applications. Strong ability to maintain professionalism in challenging situations. BENEFITS Vacation 401 K Up to 5% match Health/Dental/Vision: BCBS Mass Life/AD&D Insurance
    $29k-37k yearly est. 16d ago
  • Customer Service Representative

    B&B Communications Group, Inc. 3.8company rating

    Customer Service Agent Job In Westfield, MA

    B&B COMMUNICATIONS GROUP, INC is a telecommunications company based in Cornelius, North Carolina. We are dedicated to providing top-notch telecommunications services to our clients. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Westfield, MA. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction on a day-to-day basis. Qualifications Customer Service Representatives, Customer Support, and Customer Experience skills Ability to create and maintain customer satisfaction Excellent customer service skills Strong communication and interpersonal skills Problem-solving abilities Experience in telecommunications industry is a plus High school diploma or equivalent
    $32k-40k yearly est. 15d ago
  • Customer Sales & Service Rep I

    Siteone Landscape Supply 4.2company rating

    Customer Service Agent Job In Orleans, MA

    SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we areconfident you will find opportunity and reward with SiteOne. SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. Position Overview Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry. What you'll do: Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person, via the phone or through online ordering Pull and prepare inventory orders for customer pick up or delivery Proactively identify and capitalize on opportunities to grow sales with current and potential customers Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment. Skills We Are Seeking Minimum of 1 year experience in a retail or wholesale setting, preferred Excellent customer service skills Green industry experience or knowledge of landscape, nursery, or irrigation product a plus Ready and willing to learn and adopt new technologies and ways of working Ability to think quickly and make sound decisions Inventory management experience helpful Must be able to lift a minimum of 50 pounds High school diploma or equivalent preferred Perks: Weekly Paychecks with DailyPay available! Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
    $39k-47k yearly est. 8d ago
  • Maintenance Service Advisor

    Mike Goulian Aviation

    Customer Service Agent Job In Plymouth, MA

    Role: Maintenance Service Advisor Job Type: Full Time - some weekend shifts may be required as necessary Pay: Salaried, commensurate with experience ($60,000 - $70,000) Reports to: Director of Maintenance Proposed Start Date: Immediately Mike Goulian Aviation (MGAV) is a rapidly growing aviation company that focuses on training pilots and aircraft owners to fly technically advanced aircraft and provides pilot mentorship, aircraft management and maintenance for these aircraft. It is a Platinum Cirrus Training Center and also provides training in Husky and other tailwheel aircraft. We pride ourselves on providing the highest level of flight instruction. MGAV is also a Cirrus Aircraft Certified Service Center and a Husky Aircraft Service Center that handles a wide variety of maintenance needs. MGAV is seeking a Maintenance Service Advisor at our Plymouth, MA airport location to handle all service center needs, oversee maintenance work orders, communicate with customers, and work closely with the maintenance team. This position will be responsible for utilizing standardized policies and procedures to process purchase orders, help the team complete work orders, complete customer billing and handle vendor invoices. The person must be a motivated individual with strong customer service skills and a team player mentality. Duties and responsibilities include, but are not limited to: Tracking, organizing, and scheduling the maintenance of managed aircraft in a timely and efficient manner Communicate and update the maintenance status of our managed aircraft with their owners Working with defined processes and workflows within the service center Billing and bookkeeping of maintenance services Scheduling our fleet for maintenance appointments Organize and track aircraft parts for required maintenance Perform other miscellaneous duties as required by the company Required education and experience: 3-5 years of work experience in an operations environment Excellent communication skills A strong background in customer service skills Motivation to join a dynamic and focused team Preferred education and experience: Experience in a vehicle or aircraft service center. Work experience building processes and workflows. College degree or equivalent. Pilot's License or FAA Certified Aviation Maintenance Technician a plus Benefits: 401(k) with up to 4% employer match after 1 year of service Health & Vision Insurance Vacation & sick time MGAV is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
    $60k-70k yearly 16d ago

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