Customer service agent jobs in Melbourne, FL

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. We are searching for the best talent for a Customer Experience Advocate to be in Orlando, Florida Job Summary: We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Key Responsibilities: Answer inbound calls promptly and professionally while striving for one-call resolution Serve as the primary point of contact for inquiries and escalations from in-bound calls Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up. Assist customers with inquiries regarding products and services. Resolve customer complaints and provide appropriate solutions. Accurately document customer interactions in the database. Maintain a thorough understanding of product offerings to effectively assist customers. Adhere to company policies and procedures while providing high-quality service. Collaborate with team members to enhance customer experience. Meet or exceed performance metrics, including call response time and customer satisfaction scores. Provide process feedback and suggest service delivery improvements. Ensure customers receive accurate product and service information to make informed decisions. Promptly resolve customer complaints and issues, escalating complex problems to management when necessary. Required Qualifications: High school diploma or equivalent Minimum of 2 years' experience in healthcare setting with a focus on a customer service role Excellent communication and interpersonal skills. Strong problem-solving skills and ability to think on your feet. Ability to work in multiple systems at one time Proficient in using customer service software, databases, and tools. Ability to work in a fast-paced environment and handle stress effectively. Ability to work shift between 9am - 8pm EST. Preferred Qualifications: Experience reading a phone script

The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution. As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience. Sales Expectations Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement. Consistently meet and exceed individual and team performance metrics. Support sales tracking and reporting to foster team awareness and accountability. Contribute to in-store events and promotions to increase traffic and drive conversion. Offer timely, constructive performance feedback to leadership to support growth. Possesses strong business acumen. Notices trends in KPI's and is able to create clear action plans that provide results in order to increase store profitability. Utilizes sales reports on POS to track and analyze business. Customer Experience & Sales Floor Leadership Create a welcoming, high-energy environment that reflects the brand experience. Coach team members in delivering elevated styling sessions and closing fitting room interactions. Champion reapproach, upselling, and clienteling to maximize conversion. Provide real-time coaching on customer engagement, product knowledge, and service excellence. Drive POS conversions and styling appointments to support customer retention and revenue growth. Deliver elevated, personalized styling sessions as a trusted style authority. Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions. Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases. Mentor team members on foundational styling principles-silhouettes, color theory, and brand voice. Maintain high standards in styling zones, ensuring brand alignment and visual consistency. Talent Support & Accountability Lead by example during MOD shifts, modeling best practices in service and performance. Support onboarding by offering hands-on coaching and immediate feedback to new hires. Contribute to daily team check-ins and communicate clear shift objectives. Reinforce dress code, brand voice, and service standards consistently. Cultivate a culture of accountability, positivity, and results across the team. Operations Accountability Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility. Assign and oversee sales floor zones based on traffic flow and team strengths. Maintain cleanliness and organization across fitting rooms and the sales floor. Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate. Maintain strong product knowledge and support visual merchandising initiatives during shifts. Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed. Ensures the adherence to American Threads policies and the safety of store associates and customers. Benefits: 40% Employee Discount 401(k) with Company Matching Health Insurance Options Paid Time Off (PTO) Skills & Qualifications: High school diploma or equivalent Minimum 1 year of experience in a retail or fashion-focused sales role Demonstrated ability to meet or exceed sales goals Strong communication and time management skills Ability to lead with confidence and motivate peers Flexible schedule including weekends, nights, and holidays Passion for fashion, styling, and customer connection Must be 18 years of age or older Physical Requirements: Able to stand or walk for extended periods (up to 8 hours) Must be able to lift up to 40 lbs. Frequent reaching, bending, and lifting Comfortable climbing a ladder when needed

Premiere Coastal Solutions is an in-store promotional sales company! We thrive on the leadership, team work, and amazing ability of our one of a kind team! PCS works hand in hand with some of the biggest retailers in the world. We offer customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns occur in-store, and dramatically increase sales for our client's products and services. Job Description Customer Engagement Representative - Paid Training - This position is for our Melbourne location and surrounding areas. Premiere Coastal Solutions is currently hiring motivated, entry level professionals for our customers to work with. We are looking for future team members that want to work with people, love solving problems with a smile, and want to further their career in customer service. Our company is focused on creating and developing a prestigious customer experience! Day to day for our Customer Engagement Representative: · Providing personalized support to each customer · Customer service and sales · Training in customer service and sales · Accurately tracking sales numbers and presentations · Educating our customers on new services and products · Having on-going knowledge of our Client's services and products What we have to offer a Customer Engagement Representative: · Innovation - get in on the ground floor as an entry-level professional · We're fun, and vibrant - we are protective of our corporate culture · Travel - we offer national and international travel opportunities to top performers · Our comprehensive training program Qualifications · Positive Attitude · Excellent Verbal and Written communication skills · Ability to Multi-Task · Enjoys working in a Fast-Paced Environment · Motivated · Leadership Qualities · Team Player · Student Mentality If you love people, love solving problems, and love technology apply now. The process only takes 3 minutes to submit your resume, and if you pass our initial screening we will get back to you within 48 hours. Additional Information All your information will be kept confidential according to EEO guidelines.

This role entails... Personal customer interaction with the interest to generate revenue for their clients To take part in various campaigns to get the best possible access to potential customers To have brief conversations and perform small presentations for potential customers to provide full product details and sales pitch within small time windows To be part of the company culture and represent the company and its core values to other assistants and customers. Qualifications The capability to bring enthusiasm and flair into the work environment and have the determination to succeed Good English speaking and writing skills are essential to communicate effectively with customers and our client A good work ethic and a positive attitude with the ability to work within a team Additional Information Job Type: Full-Time Advantages... $35,000 - $55,000 with uncapped bonus potential A world-renowned coaching system that involves full product coaching and ongoing support A busy social calendar, with both work and non-work related events Opportunities to travel both nationally and internationally. Leap would like to remind applicants that this is an 18+ role, and we are unfortunately unable to provide sponsorship at this time.

Call Center Specialist FLSA Status Hourly Non-Exempt Reports to Billing/DOCS Supervisor Shift Reporters 0 Lunch 30 minutes Wage: $15.00/hr Education: High School Diploma or GED Medical Terminology Knowledge preferred Medical Experience preferred Responsibilities: Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public Document and follow up on messages utilizing the “dash” system. Transmit information or documents to customers, using a computer, mail, or facsimile machine. Analyze data to determine answers to questions from customers or members of the public Communicate directly with the providers to ensure documentation is completed or correctly taken care of by the appropriate party. This is a full time position Abilities: High-level of multi-tasking Time management skills Team player Follow step-by-step procedures Personable Physical Requirements: Requires full range of body motion including handling and lifting of patients, manual and finger dexterity, and hand-eye coordination. Requires sitting for extensive periods of time Occasionally lifts and carries items weighing up to fifty (50) pounds Requires corrected vision, hearing, and speech within normal ranges Requires working under stressful conditions and sometimes irregular hours Potential contact with bloodborne pathogens, bodily secretions, etc. About Suntree Internal Medicine: We are a large private internal medicine practice located in Melbourne, Florida. We are an equal opportunity employer and we believe that education and training are a key part of success. Our values are to bring Sincerity, Inspiration, and Mastery into the workplace. We offer benefits, paid time off, and holidays after the 90-day probation period review.

Job Description Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities As a leading airline and luggage service provider across the nation, we are seeking energetic and outgoing candidates to join our Call Center family. The role of a Customer Service Representative is answer and handle high volume of phone calls in a polite and professional manner ranging from customer service questions to answering support questions from our many customers and subcontractors throughout the United States. This also includes answer inquiries and questions, handle complaints, troubleshoot problems and provide information for airline passengers who require their luggage to be delivered. The candidate will be self-motivated, have excellent customer service skills and have experience with working with computers. Our ideal candidate must have strong organizational skills, and be able to follow instructions & complete assignments and tasks in a timely manner. This is a team oriented, fast paced environment with a lot of hands on training, support and guidance. Field incoming requests from end users and customers via telephone, e-mail or other established support channels Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution. Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers' issues effectively and efficiently. Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude Answer incoming technical requests, quickly analyze, test and resolve the calls Create requests using our ticketed tracking system to create and track progress of request Process requests that are created via email and communicate with end users Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude Answer incoming technical requests, quickly analyze, test and resolve the calls Create requests using our ticketed tracking system to create and track progress of request Monitor and manage orders following up on statuses and progress Communicate to end users and customers providing updates and statuses on their inquiries. Requires a patient and understanding individual who knows how to satisfy customers and maintain a cool demeanor Accurately enter data to ensure the orders are placed correctly. Collaborate with co-workers to ensure all orders are entered for the day. Ability to work independently and be able to work under pressure Utilize computer systems and multiple applications to manage orders Handling instances that involve customers who have been separated from their luggage Qualifications Exceptional written and verbal communication skills. Ability to work collaboratively in a team environment and support team decisions. Solid multi-tasking, prioritization and organizational skills. . Travel Industry experience is a plus Must be available to work holidays and weekends Must be available to work our evening shifts between 3 PM-11:30 PM & 4 PM - 12:30 AM Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards. For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift Additional requirements as specified by management While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Salary Range: $16.00 per hour Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. 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There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. The Customer Experience Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work required. Schedule: Monday through Friday, 12:30pm-9pm, weekend full availability required THIS IS AN IN-OFFICE POSITION Responsibilities: Handle guest concerns before, during and after a vacation is purchased and/or used. Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email and online chat. Responds to customer inquiries/concerns by understanding inquiry; reviewing previous inquiries and responses; interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customer's understanding of information and implementing a prompt solution Records customer inquiries by documenting the issue and response in customer accounts. Report all resolutions for internal record keeping Improves quality of service by recommending improved processes and training opportunities Provide complete resolution to escalated guest concerns from a variety of channels including but not limited to the Better Business Bureau, Attorney General, Bluegreen surveys, internal and external executives, or other legal entities. Have a thorough understanding, and keep up with changes to systems, vacation offers, promotions, destinations, participation details and policy changes Qualifications: High school diploma or equivalent (GED) 6 months of sales or customer service experience Must be able to multi-task and work in a fast-paced environment, handling multiple systems and projects simultaneously, and must be proficient with computers Must be friendly, helpful, patient and professional, even in challenging scenarios Strong written, verbal and interpersonal communication skills and have exemplary follow-up skills Excellent conflict resolution and negotiation skills. Outstanding ability to think through difficult situations and engineer creative solutions. Ability to be flexible with work schedule, including overtime, weekends and holidays Benefits: Paid training: You will earn as you learn to be a Hilton vacation specialist and brand ambassador. Career Growth: We believe in developing our current talent, we promote within. Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits! Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization! Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more! Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job DescriptionLocated in Orlando, FL Are you passionate about helping customers succeed while driving growth and expanding revenue? We're looking for a& Customer Success Associate who thrives at the intersection of relationship management and sales. In this role, you'll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention. This is more than support-it's about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals. What You'll Do Own and manage a book of business, serving as the trusted advisor and point of contact for each client Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close Lead renewal conversations with a focus on long-term value and retention Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early Deliver onboarding, product training, and strategic check-ins to drive client success Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot What We're Looking For Early career talent wanted: 0-3 years experience in a customer centric role Strong relationship-building and communication skills, comfortable speaking with decision-makers A consultative, value-driven mindset with an ability to spot growth opportunities Driven, goal-oriented, and energized by KPIs tied to retention and revenue Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot Experience in SaaS, tech, or a subscription-based model is a plus What We Offer Competitive base salary plus commission or performance bonuses Opportunities for advancement into senior customer success or account executive roles Comprehensive onboarding, training, and career development support Collaborative, fast-paced team culture with plenty of recognition Health benefits, paid time off, and flexibility including remote or hybrid work options

Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision. Essential Duties and Responsibilities 1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include: · Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. · Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients. · Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. · Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes · Educator: Complete patient teaching in relation to the use of products 2. Participates in program specific customer meetings and training sessions. 3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests. 4. Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions · Performs other related duties as assigned or requested. Scope of Position Responsibilities · For Internal and External Relationships: Responsible for customer and patient interactions. · For Organization Influence : Limited - Works within the guidelines of a specific program. · Limits of Authority : Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director. Job Qualifications · Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment. · Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment. License/Certifications · Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana Additional Skills · Analyze data · Answer telephones · Develop/maintain networks on a broad cross section · Effective at group involvement · Handle multiple tasks · Compile data/statistics · Establish filing system · Input data into computer systems · Use computerized spreadsheets to conduct analysis · Problem solving · Research information · Strong communications-written and verbal · Time management · Effective interpersonal, negotiating and communication skills required. Computer Skills · Data entry · Visual concentration on computer screens · Multi-user computer systems · Personal Computer · Microsoft Office - Word, Excel, Microsoft Office Working Conditions/Physical Demands Normal office environment Lifting under 10 pounds Ability to travel for contract requirements If you are available and interested then please reply me with your “ Chronological Resume” and call me on ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************

About Us Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We're looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company's continued growth. Position Overview We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Fort Pierce warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills. Key Responsibilities Serve as the first point of contact for incoming calls, emails, and customer inquiries. Schedule appointments, manage calendars, and confirm customer consultations. Provide administrative support to project managers, sales staff, and leadership. Update and maintain files, CRM systems, and project documentation. Track and process incoming leads, ensuring proper handoff to sales teams. Assist with invoicing, work orders, and documentation related to active projects. Support warehouse office operations with ordering supplies and coordinating deliveries. Ensure professional, timely, and courteous communication with clients and partners. Qualifications 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus). Strong organizational skills with attention to detail. Proficient in Microsoft Office, Google Workspace, and CRM/project management systems. Excellent phone and email communication skills. Ability to prioritize and manage multiple tasks in a deadline-driven environment. Positive attitude and team-oriented mindset. What We Offer Competitive hourly pay based on experience. Full-time, stable position with growth opportunities. Supportive team environment in a reputable, growing company. Health and PTO benefits (if planned to be provided).

3MG Solutions, LLC is one of the fastest-growing residential and commercial roofing contractors in the United States. With offices across Florida and Missouri, we pride ourselves on our team-centric culture, mutual respect, and active community involvement. We are honored to serve as the “Official Roofer of UCF Athletics.” We are proud to hold the GAF Presidents Club Master Elite certification, placing us among the top 1% of roofing contractors in the nation. We are seeking a motivated, confident, and goal-driven Sales Call Center Representative to join our call center team. In this role, you will be responsible for making outbound calls, engaging prospective customers, qualifying leads, and scheduling appointments for our sales representatives. This position is ideal for individuals who thrive in a fast-paced environment, enjoy talking to people, and are motivated by performance-based results. Key Responsibilities Make high-volume outbound calls to warm and cold leads using our scripted sales process. Clearly communicate the value of our services/products and generate interest from potential customers. Qualify leads by identifying customer needs, verifying information, and determining readiness for a sales appointment. Schedule appointments for sales representatives and ensure accurate data entry in our CRM system. Follow up with prospects who previously expressed interest or requested more information. Meet or exceed daily, weekly, and monthly call and appointment-setting targets. Maintain a positive, professional attitude while handling objections and overcoming challenges. Collaborate with the sales team to ensure smooth handoffs and high-quality customer experiences. Participate in team meetings, coaching sessions, and ongoing training to improve skills and performance. Qualifications Previous experience in appointment setting, telemarketing, customer service, or sales. Excellent verbal communication skills and a friendly, confident phone presence. Ability to follow scripts while maintaining natural, engaging conversations. Strong listening skills and the ability to think quickly and handle customer objections. Comfort working with CRM systems and basic computer applications. Positive attitude, strong work ethic, and willingness to learn. Ability to thrive in a fast-paced, target-driven environment. Availability to work in office Monday to Friday Compensation: Hourly: $16-17/hr. Bonus opportunity per appointment set Benefits Weekly bonuses and incentive programs Paid training Career advancement opportunities Health, dental, vison 401K

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Ambrose Air, Inc. service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Ability to serve as the Service Manager in the absence of the incumbent. Physical ability and initiative to meet with customers on the job-site to demonstrate Ambrose Air, Inc.'s commitment to superior customer service and concern for its clients. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Compensation: $20.00 - $25.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Job Description Job Type: Full-Time/Part-Time Hours: 7:25 AM- 6:00 PM EST Salary: $15.50 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: A Temorary in-office Customer Service Agent will take calls from patients and assist in scheduling and rescheduling Telehealth Consultations and or in-office visits. The calls can average 5 to 6 minutes, but can be 10 minutes in length or as needed. Many callers could be distressed and or emotional, so our agents must be willing to calm the callers and provide support through the scheduling process. Our ideal candidates are patient, professional, and communicative. Our most effective agents can put themselves in the patient's shoes and assist as necessary. Our paid training program will equip you with the knowledge you need to assist patients, and our supervisors will support you every step of the way. This is a temporary role, but there is no end date. Job Duties / Responsibilities / Essential Functions: The primary role is to assist in scheduling or rescheduling of in-office or Telehealth consultations with providers. Be fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements Document all call activity accurately in the NextGen scheduling systems with complete and thorough notes. This is critical to ensure patients are scheduled properly and accurately. Identify the needs of the patient, clarify information, and provide accurate answers to the patient's issues or concerns Attend team daily in-office meetings as scheduled via Zoom Attend customer training sessions in the office The requirement to diligently log into the UKG payroll system, Contact Center tools, and websites as required Required Knowledge /Skills / Abilities / Qualifications: Must possess excellent communication skills, especially in listening Have a high level of compassion for callers/patients and a desire to de-escalate distressed callers Must have good interpersonal skills to enable an easy conversation flow with customers at all times Have the skill to use keywords to show empathy and compassion for the patients Must learn and maintain knowledge of customer relationships or customer service practices Flexibility in role/job function changes and shifts to meet customer requests and demands Skilled at typing (intermediate level) and data capture and entry using proper grammar and correct spelling Must be able to multitask and manage time properly and effectively Must be able to adapt to different situations and individuals Ability to prioritize in the face of multiple tasks or assignments Being willing to work in the office is a must Ability to work as a team member with solid communication skills using group Chat and video conferencing technology Ability to take directions from leadership using Video Conference (Zoom) and a group Chat solution such as Matter Most Skilled at using group Chat and Video conferences to communicate with leadership for issue escalation Be willing to attend training and learn processes and procedures using video conference technology (Zoom) in person Willing and able to work 4-8-hour shifts using a computer with a keyboard, using two PC monitors, and a headset with a microphone to verbally communicate with patients Be dedicated to working the schedule provided with minimal absences Must be acceptable to have calls monitored and/or recorded, and understand that agent activity is closely monitored using call center technology to track productivity. Experience/Education: Must be 18 years or older A minimum of a high school diploma or GED English is a primary language, and bilingual in Spanish At least 1 year of work experience in a call center/customer service, medical scheduling environment is preferred Background checks up to 7 years past are mandated

Job Summary : This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient's needs, and require minimal supervision in order to function efficiently. The person in this position maintains office operations by receiving and distributing communications and serving the patients. He or she works directly with the clinical staff and acts as a liaison between the patient and the provider. This position requires close communication with the patient, nurses, providers, and case managers in order to coordinate care. Communication with and respect for the patient is essential to build rapport. Good patient assessment skills are essential. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus. Key Responsibilities: Maintains professional behavior, and attitude towards patients, visitors, and coworkers. Answers incoming customer phone calls and take appropriate action for each call. Maintains customer satisfaction ratings based on explicit criteria set forth by the company. Attends mandatory training sessions to stay updated on product or company policy changes. Uses company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input's data into the company's EHR to keep each patient record updated. Makes, changes, cancels, or edits appointments. Transfers calls as appropriate using switchboard. Strong communication and phone skills. History of success in customer service. Solves customer issues. Upsells customer accounts. Maintains call center database. Relay's information. Upkeep of office equipment. Attends educational offerings as appropriate. Performs other duties and responsibilities as assigned. May occasionally need to travel from one clinic to another for coverage. Education & Training High school diploma or GED required; college degree preferred. Experience: One to three years of progressive work experience in a medical office setting. Requirements: Level 2 background clearance required Must have all necessary vaccinations, a PPD Test done upon hired.

Customer Service Representative Schedule: 4 hour shifts covering Monday – Friday ( no weekends) 6:30 AM – 10:00 AM 2:00 PM – 6:00 PM Company Overview: Our client has an exciting opportunity for a Customer Service Representative with Orange County Schools. Position Summary: The ideal candidate for the Customer Service Representative position will have a professional presentation and pleasant demeanor, and a minimum of 2 years working in a high\-volume call environment. Job Responsibilities: · Answering inbound calls and directing them as needed · Taking payments · Explaining bills · Answering questions · Multitasking while on the phone Job Requirements: · A High School Diploma · Strong computer skills including Microsoft Office Suite. · 40~60 WPM typing speed · The candidate should also establish and maintain an effective working relationship with co\-worker and represent the company professionally with a positive outlook. · Be a dedicated, Detail Oriented and Hardworking Individual as well as an outstanding team player with strong interpersonal skills. Sunshine Enterprise USA is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons” "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"666380550","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Work Experience","uitype":2,"value":"1\-3 years"},{"field Label":"Salary","uitype":1,"value":"$15.00"},{"field Label":"City","uitype":1,"value":"Orlando"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"32807"}],"header Name":"Call Center Representative","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00202003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********12788108","FontSize":"12","google IndexUrl":"https:\/\/seu\-usa.zohorecruit.com\/recruit\/ViewJob.na?digest=kJX@DGU@qbph5QFEcbCUnnDXpCl1QyLWPWZPrCf6C@w\-&embedsource=Google","location":"Orlando","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"6zqn0ecd06046e4b149a3a6a61797510edd99"}

Job DescriptionBenefits: Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Location: Orlando, FL (In-Office Only) Schedule: MondayFriday, 9:00 AM5:00 PM Company: Jwanaix Group Join a Serious, Fast-Growing Team Not Just Another Job Jwanaix Group is expanding, and we are looking for serious, reliable, motivated individuals who want more than just a paycheck we want people who want to grow with us. When you join our team, we treat you like a partner, not a number. If youre coachable, hungry for success, and ready to build a career, this is the place for you. If youre unsure about what you want or not ready to show up consistently, please do not apply. We invest heavily in our people, so we are only seeking candidates committed to learning, improving, and taking this opportunity seriously. About the Role As a Call Center Representative, you will work under the direct supervision of our Sales Manager, calling warm leads, pre-qualifying customers, and transferring them to a licensed Insurance Advisor who will help them secure the best insurance policy. This job is ideal for someone who wants stability, growth, and a clear career path in the insurance industry. Experience is not required we fully train you. Daily Responsibilities Call warm, pre-generated leads Pre-qualify customers using proven scripts and training Transfer interested prospects to an Insurance Advisor Enter accurate notes into our CRM system Provide excellent customer service on every call Support the Sales Manager and complete additional tasks as needed What Were Looking For Serious and dependable no excuses, no drama Professional communication and a clear speaking voice Coachable, patient, and willing to learn Basic computer skills CRM or customer service experience is a plus Must be authorized to work in the United States Must be able to work on-site in Orlando, FL (NOT remote) Compensation & Benefits Hourly pay + performance-based commission Bonus opportunities Full training provided no experience needed Career growth inside a fast-scaling insurance agency Supportive, high-performance team environment Why Work With Jwanaix Group? Youre treated like a partner in the mission Real opportunity for advancement not empty promises Consistent schedule (MonFri, 95) Hands-on coaching and professional development We reward effort, discipline, and results Ready to Build a Real Career? Apply Today. If youre dependable, motivated, and ready to grow with a company that invests in your success, we want to meet you. If youre not sure what you want or struggle with commitment, this job is not for you. Apply now and take the first step toward a rewarding, long-term future with Jwanaix Group.

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Benefits: Competitive salary Dental insurance Health insurance Tuition assistance Vision insurance The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with 4 Seasons Air Conditioning and Heating service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Ability to serve as the Service Manager in the absence of the incumbent. Physical ability and initiative to meet with customers on the job-site to demonstrate 4 Seasons Air Conditioning and Heating's commitment to superior customer service and concern for its clients. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

About Us We design, build, operate, and maintain commercial heating, ventilation and air conditioning systems that help clients acheive healthy, productive, and efficient working environments. MSI is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 45 years of service under our belt, MSI continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems. MSI seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success. We are a Drug Free Workplace and an Equal Opportunity Employer. Job Title: Service Dispatcher Department: Service FLSA Status: Hourly Reports to: General Manager Coordinates With: Customers, Service Technicians, Service Staff Salary: Commensurate with experience + Benefits JOB SUMMARY: MSI seeks a Service Dispatcher to be able to multi task, able to do and listen to several things at one time; ability to receive and transmit radio and telephone communications; ability to communicate effectively both verbally and in writing, must have working knowledge of computers and electronic data processing; must have a working knowledge of current office practices and procedures; ability to read maps and find locations, ability to work under stressful situations. Essential Duties & Responsibilities ESSENTIAL JOB FUNCTIONS: Assigns Service Technician work orders, orders material parts, records time off Informs Service Technicians what assignments need to be completed at each job Organizes the Service Technician's work load, issues and approves purchase orders Coordinates services resources. Orders materials, lines up subcontractors and inventories tools. Inputs project location into system. Verifies account set-up, active, site, and to bill customer. Generates work order documents, dispatches technicians, and notifies customers of ETA/status. Responsible for customer interaction/satisfaction Interacts and communicates with all HVAC Field Technicians & Supervisors to assign/dispatch HVAC Technicians Complete calls and updates dispatch screens Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests. Responsible for generating, interpreting and printing various assigned reports. Assists with Service billing as needed. Performs duties that are not listed on the job description but assigned by the Service Manager and Office Manager. Flexibility to work overtime as . Qualifications Education and Experience: High School Diploma 4 or more years of HVAC customer service or HVAC dispatching/estimating experience. Communicates effectively using appropriate interpersonal skills in person and on the phone. Read and understand written instructions. Maintains records and prints legibly. Steady employment history and no unexplained gaps of employment. Outstanding team player, customer service skills and attendance. Energetic, adaptable, self-motivated, and excellent organizational skills. Excellent integrity, attention to detail and ability to follow policies and procedures. Excellent computer skills (Excel, Word, Outlook, PowerPoint). Excellent Leadership, spoken and written communication skills. SAFETY RESPONSIBILITIES: Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating. In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work. An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent. #msi #LI-Onsite #LI-AL2 Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.