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  • Customs Specialist, Senior

    ACL Digital

    Customer service agent job in San Diego, CA

    : GTop 3-5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely) 1. Advanced Microsoft Excel Skills 2. Experience with Customs Valuation and HTS Classification 3. Strong data analysis/analytic skills using tools like Alteryx, PowerBI, or PivotTables 4. Strong Communication Skills (Written and Verbal) 5. Familiarity with Microsoft Outlook and OneNote Technologies: What does this temp must know to perform the required job duties(These are not preferred technologies - If they do not have these technologies they will be rejected completely) Microsoft Office Applications (Word, Excel, PowerPoint, Outlook) Education: Bachelor's degree required in a business, finance, or technical field. Physical Requirements (Lifting, outdoor work, travel): Desk-oriented job; ability to sit for long periods of time at a computer. Key Words: Any key words, job titles or competitors that our suppliers can be on the lookout for? Keywords: Import, Export, Trade Compliance, Import Compliance, Classification, Broker, Compliance, Accounting, Finance, Computer Science, Data Analyst Job Description: This position is within the Customs & Indirect Tax department and will focus on supporting global import compliance initiatives. This role will be primarily responsible for global import HS classification support of Qualcomm's chip and hardware products, ensuring the business groups comply with Global Trade and regulatory requirements. This position will work closely with program/product management, engineering, R&D, and other Global Trade colleagues to strategically drive and implement jurisdiction and classification processes throughout the product development lifecycle within these groups. This role will also drive continuous improvement in processes and technology of import compliance, from identifying/solving complex classification challenges, to collaborating on remediation of identified risk areas / process gaps between the business stakeholders and Global Trade. Effective verbal, written and presentation skills are needed as the position requires significant interaction with senior management across multiple functions. Required Competencies Natural problem-solving skills are necessary to own the process and maintain required data flows. Fact-finding and analysis are critical parts of the job. Strong written and verbal communication skills are required. Demonstrated experience in working independently with minimal supervision. Minimum Qualifications Bachelor's degree required in a business, finance, or technical field. Strong computer skills and advanced knowledge of Microsoft Word, Excel, Outlook, OneNote, PowerPoint, and Teams applications. Experience in international customs procedures (classification and valuation). Preferred Qualifications Experience in the semiconductor industry is a plus. Experience in the consumer electronics industry is a plus. Experience in finance or accounting is a plus. Experience with a trade compliance system is a plus. Experience with trend analysis or being able to manipulate large sets of data to provide useful/critical analysis to senior management Experience in HTS/Schedule B classification. Hybrid Work Environment. Preferably PST, but CST is okay. EST, no. 1 panel interview Monday through Friday, 8:30am to 5:30pm standard 8-hour work day PST. Temp position with possibility to roll over to full-time employee status as we currently have an open and approved REQ for FTE. Comments for Suppliers:
    $38k-66k yearly est. 7d ago
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  • Customer Growth Strategist - Financial Services

    Accenture 4.7company rating

    Customer service agent job in San Diego, CA

    We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Role Purpose * Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions. Key Responsibilities Conduct research and analysis on customer needs, market trends, and competitive activity. Execute rapid testing protocols with real and synthetic customers to validate concepts. Synthesize findings into actionable recommendations for prioritization and launch. Collaborate with design, product, and marketing functions to shape propositions. Assist in building business cases for high-priority growth opportunities. What Success Looks Like Producing insight and recommendations that directly shape client growth decisions. Effectively applying proprietary methods to accelerate and de-risk validation. Building skills in structured problem-solving and client engagement. Qualification Basic Qualifications: * 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry. Preferred Qualifications: Demonstrated consulting experience with client-facing delivery. MBA or relevant innovation program experience a plus. Strong research and analysis skills. Exposure to concept testing, prototyping, or agile product/service development. Excellent communication and collaboration skills. Understanding of AI/ GenAI Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Locations
    $48k-61k yearly est. 4d ago
  • Customer Service Representative

    Aston Carter 3.7company rating

    Customer service agent job in Carlsbad, CA

    We are seeking a detail-oriented and organized Customer Service Representative to join our team. The ideal candidate will be responsible for managing and responding to emails, focusing on different customers efficiently. Strong organizational skills and excellent email communication abilities are essential. Experience with high-volume data entry, ERP systems, and familiarity with Microsoft Word and Excel are required. The role involves working with numerous part numbers and effectively handling challenging situations with customers. Responsibilities + Manage and respond to customer emails in a timely and organized manner. + Focus on different customer needs and prioritize accordingly. + Maintain accurate alphanumeric data entry. + Utilize ERP systems for efficient data management. + Collaborate with the team to handle difficult scheduling and customer interactions. + Retain information about numerous part numbers and products. Essential Skills + Proficiency in data entry and customer service. + Strong organizational skills with attention to detail. + Experience with Microsoft Word, Excel, and ERP systems. + Ability to quickly learn and retain processes. + Excellent written and verbal communication skills. Additional Skills & Qualifications + Outgoing personality with the ability to work well with others. + Administrative support experience is a plus. + No degree needed; relevant experience is more important. + Ability to stay focused and work hard in a quiet, analytical team environment. Job Type & Location This is a Contract to Hire position based out of Carlsbad, CA. Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carlsbad,CA. Application Deadline This position is anticipated to close on Jan 26, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
    $22-24 hourly 2d ago
  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Customer service agent job in Imperial Beach, CA

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $22k-36k yearly est. 60d+ ago
  • Customer Service Representative

    Innovive

    Customer service agent job in San Diego, CA

    Job Summary: Innovive is a consistently growing B2B manufacturing company serving the biomedical research industry. We value hard work and credit the team for our success. We are looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our San Diego Headquarters. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multitask on multiple levels. Position Responsibilities: Take incoming calls from customers and process purchase orders Work with in house teams to coordinate deliveries at customer sites Process sample requests Data entry and filing Respond to general and customer-specific emails, including customer complaints and issues Run credit reports Establish new customer accounts Provide support to the sales team as needed Create various customer reports as needed Generate quotes Follow up with customers in a timely manner Qualifications & Skills: Highly motivated, confident, energetic, with a positive attitude Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability Patient and able to handle complaints, even when handling difficult situations Analytical, ability and eagerness to solve problems Exceptional work ethic, willing and driven to succeed A self-starter A team player A high degree of honesty and integrity Education and Experience: Associate's degree -- ideally in a business-related field or commensurate industry experience Computer literate and proficient with Microsoft Office (NetSuite experience preferred but not required) 5+ years' experience in customer service utilizing CRM technology Demonstrated experience supporting top key accounts in all aspects Knowledge and experience with basic accounting Knowledge of transportation and logistics processes - experience with international shipping a plus Location: San Diego, CA Compensation: $57,000 - $60,000 Employment Type: Full-Time / Salary Non-exempt Travel: Benefits Offered: We offer excellent benefit packages and employee programs including paid time off, paid holidays, medical, dental, vision, life insurance, disability insurance, FSA or HSA, 401k with Company match, EAP, employee discounts, and a casual work environment with excellent career development opportunities. About Innovive At Innovive, we understand that our success and continued growth wouldn't be possible without a dedicated, passionate, hardworking, and talented team. If you relish the challenge, thrive on finding solutions, and like being a part of a fast-growing company that helps make other people's lives better, we would love to hear from you!
    $57k-60k yearly 4d ago
  • Customer Service Representative

    Lori Long-State Farm Insurance Agent

    Customer service agent job in San Diego, CA

    ```html About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position. Preferred Skills: Property and Casualty Licensed Experienced in the insurance industry Strong communication skills Friendly, reliable and smart Detail oriented Ability to work well in an office environment Pay range and compensation package - Based on experience. Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices. ```
    $31k-41k yearly est. 5d ago
  • Service Specialist

    Aptask 4.4company rating

    Customer service agent job in San Diego, CA

    About Client: Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations. Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives. Rate Range: $18-$20/Hr Job Description: A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities, and receptionist services. Responsibilities: Provide comprehensive administrative support to the Office Administrator. Collaborate closely with the office administrative team, including HR, Recruiting, Operations & Management. Event planning. Prepare expense reports and process invoices. Provide administrative support to ensure efficient office operations: ordering business cards, updating maps, intranet pages, and tracking expenses. Provide support in managing visiting attorney offices and shared office spaces. Skilled in MS Office; Word, Outlook, Excel and Adobe. Create, revise, and format documents as per requirements. Maintain both physical and digital filing system, including data entry and electronic file organization. Assist with coordinating meeting logistics, including room setup and catering. Provide Receptionist Service. Maintain flexibility to meet deadlines and adapt to changing priorities. Contribute to special projects as needed. Qualifications: High school diploma required; some college preferred. Demonstrated initiative, highly organized and detail oriented. Possess strong interpersonal and time-management skills. Excellent written and verbal communication skills Strong technical skills: Microsoft Office Suite, Proficient with Excel, Chrome River a plus Comfortable with calendar management and scheduling. Exemplary customer service and collaborations skills, with the ability to work well within a team. Demonstrate initiative, independent thinking and creative problem solving. Proven ability to work independently while maintaining a high level of efficiency. Capability to handle multiple tasks simultaneously and see projects through to completion. Ability to work after hours when needed for events. Ability to walk, bend, kneel, stand, and/or sit for an extended period. Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at Applicant Consent: By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at . Applicant Consent: By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
    $18-20 hourly 2d ago
  • Airport Customer Service Agent

    GAT 3.8company rating

    Customer service agent job in San Diego, CA

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $31k-38k yearly est. 18d ago
  • Customer Success Executive- Ohio Valley

    BD (Becton, Dickinson and Company

    Customer service agent job in San Diego, CA

    The Customer Success Executive (CSE) will be responsible for ensuring the overall success and value delivery of our Medication Management Solutions (MMS) at our largest and most strategic customers. This role orchestrates cross-functional programs and resources that deliver customer value and satisfaction and enables transformational customer outcomes. By developing meaningful relationships with C-Suite executives and functional leaders, this role serves as a trusted advisor and partner to our customers. The CSE will successfully promote long-term adoption of MMS technologies by helping the customer optimize the utilization of the solutions they purchase and demonstrate realized returns on investment. **** Job Description We are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **About the role:** The Customer Success Executive (CSE) will be responsible for ensuring the overall success and value delivery of our Medication Management Solutions at our largest and most strategic customers. This role orchestrates cross-functional programs and resources that deliver customer value and satisfaction and enables transformational customer outcomes. By developing important relationships with C-Suite executives and functional leaders, this role serves as a trusted advisor and partner to our customers. The CSE will successfully promote long-term adoption of MMS technologies by helping the customer optimize the utilization of the solutions they purchase and demonstrate realized returns on investment. **The applicant must reside in Ohio, Michigan, or Indiana** **Key responsibilities will include:** + Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership. + Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention. + Promote and drive an ease of doing business to ensure growth and continued partnership. + Track and ensure utilization of all contractual entitlements + Ensure software upgrades are current (not more than one version behind) and that key strategic documents are established, updated, and completed + Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience + Medical management software (MMS) point of contact for customers, including compliance and escalations. + Develop Vice President and Director level relationships at assigned IDNs, performing bi-annual roadmap and business review meetings and engaging BD's key account leadership as needed + Increase overall customer Net Promoter Scores (NPS) across assigned health systems. **About you:** You have excellent customer interaction skills and a proven ability to manage executives at all levels. You bring a strong track record of working effectively with clients of all sizes. You consistently drive continuous value from products while maintaining impeccable written and verbal communication. You are highly detail-oriented and analytical, and thrive in fast-paced, multi-tasking environments. You are a self-starter and strong team player, you take initiative and deliver results without needing external motivation **Education and experience required:** + Bachelor's degree + At least 8 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business + Proficient in Office software + Valid driver's license and meet BD's auto safety standards + Must reside **Ohio, Michigan, or Indiana** + Ability to travel over 50% (field based role) **Education and experience preferred:** + Sales or post-sales experience + Demonstrated understanding of hospital systems' operations and decision making strongly preferred + Experience with Salesforce or other Force.com platforms + Prior experience in selling value added services at the executive level At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . **Primary Work Location** USA CA - San Diego Bldg A&B **Additional Locations** **Work Shift** At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (********************************************* . Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. **Salary Range Information** $139,900.00 - $230,800.00 USD Annual Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
    $42k-78k yearly est. 6d ago
  • Customer Service

    TTM Technologies, Inc.

    Customer service agent job in San Diego, CA

    TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at *********** Scope: The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer's order and increase the revenue of the corporation. Duties and Responsibilities: * Able to quote from drawings or information supplied by customers to adequately book orders * Establish and maintain standard pricing levels at quotation * Negotiate and follow up on sales quotations to secure and book job orders * Address, resolve and communicate customer issues concerning manufacturability of products * Complete error free order entry into pre-established software and systems * Track job orders from booking to product release * Understand and maintain database of records for backlog reconciliation * Efficiently resolve issues with front end engineering to insure product releases are accurate and timely * Communicate with manufacturing departments to resolve on time delivery and quality issues * Maintain complete and accurate customer contact information * Set forth to meet and achieve daily goals * Responsible for providing and interpreting reports on sales activities and objective measurements * Develop, solicit and generate new customer accounts * Develop and maintain an organized work area * Balance workload to meet goals Essential Knowledge and Skills: * Must clearly understand technology associated with manufacturing high technology circuit boards * Project independence, motivation and a success driven approach to complete responsibilities and meet goals * Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience * Able to use superior customer-oriented telephone etiquette * Ability to coordinate and work effectively with many different departments, companies and personalities * Ability to read, write and communicate in English to the degree necessary to perform the job * Ability to work under pressure and prioritize tasks * Ability to multitask Education and Experience: * Experience in an inside sales environment preferred; printed circuit board industry experience a plus * Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint * Bachelor's degree preferred, but not required Must have or be capable of obtaining and maintaining a U.S. Department of Defense (DoD) security clearance. #LI-JS1 Compensation and Benefits: TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered. Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is: $38,757 - $61,261 Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location. Export Statement: Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
    $38.8k-61.3k yearly Auto-Apply 60d+ ago
  • Guest Relations Specialist (Part-Time)

    Jamul Casino

    Customer service agent job in Jamul, CA

    The Guest Relations Specialist provides our guests' first point of contact and is responsible for creating an excellent first impression over the phone. The right candidate will have a pleasant phone voice, a friendly personality, and a passion for delivering exceptional service. As the Guest Relations Specialist, you will demonstrate and exemplify Jamul Casino's mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team). ESSENTIAL DUTIES The following and other duties may be assigned as necessary: * Answers all incoming calls and provides the highest level of service during all interactions, using proper greetings while demonstrating genuine interest to ensure guest satisfaction. Responds to guest questions in a professional manner and follows enterprise standards. * Takes room reservations accurately to be entered into property management system while using professional verbiage and etiquette. * Maintains an inventory of available rooms, room assignments and accommodates guest preferences when possible. If preferences are not available, the Reservations Agent provides suitable solutions or alternatives. Blocks rooms as well as pre-blocks for special groups as needed. * Maintain accurate logs of special requests and ensure these are accurately entered into the system. * Tailor every interaction with guest needs and help to make room recommendation. * Answers and directs all incoming calls using proper phone etiquette with a cheerful and pleasant voice; reviews and responds to voice mail in a timely manner. * Answers guests' inquiries and prioritizes the guest's satisfaction. * Assists Sweetwater Rewards players with troubleshooting to successfully establish online accounts. * Maintains up-to-date knowledge of the Sweetwater Rewards program, promotions, events, hours of operations of venues, etc. so that guests will receive accurate and prompt information when requested. * Effectively presents information to guests in a professional and articulate manner. * Proficient in utilizing computer, phone system, and various programs for this position. * Enters reservations for various special events, player functions and restaurant reservations. * Communicates all guest concerns to department lead; ensures guest concerns are resolved in a prompt, courteous, efficient manner and with a sense of urgency. * Takes messages for executive offices and various departments, and ensures messages are given to proper parties. * Contact administrative team members by mobile phone as needed and conduct calls or radios the facilities department for service calls. * Inputs comment card information for tracking and reporting purposes * Must adhere to regulatory, department and company policies. * Perform other job related and compatible duties as assigned and needed. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * High school diploma or equivalent * Minimum of 1-year experience in guest service/hospitality * Hotel room sales experience preferred * Able to promptly and accurately follow instructions given by Leadership * Strong interpersonal skills * Must possess a friendly and outgoing demeanor * Bilingual in a foreign language preferred * Must have the ability to operate computer/computer software programs, copy machines, computer printers/embossers, and other office equipment * Excellent telephone etiquette, verbal, and written communication skills required * Must have schedule flexibility including evenings, weekends, holiday shifts, and overtime when needed * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Ability to earn and maintain Gaming License.
    $36k-52k yearly est. 60d+ ago
  • Audi Technologist and Customer Retention Specialist

    Hoehn Motors 2.9company rating

    Customer service agent job in Carlsbad, CA

    Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales. Essential Duties: Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle. Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions. Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager. Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies. Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously. Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products. Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates. Attends sales meetings. Maintains professional appearance and workspace. Sells and delivers professional service when needed in the sales department Processes sales paperwork in accordance with dealership policies Keeps up-to-date on new Audi products and services within the industry. Will be responsible for clean and tidy showroom and vehicle display. Approaches and greets overflow sales prospects in a timely manner. Exhibits a high level of commitment to customer satisfaction. We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success! Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways. · Guaranteed hourly wage · Volume / Unit bonuses · Flex scheduling featuring 2 full days off every week plus an early and a late day · You will receive a wide range of benefits including FULL medical, dental, and vision insurance · Discounts and an associate pricing program on vehicles, parts and service · Support for continuing education and personnel development are included
    $35k-44k yearly est. 60d+ ago
  • Licensed Insurance Virtual Customer Service Agent

    Military, Veterans and Diverse Job Seekers

    Customer service agent job in San Diego, CA

    Responsibilities Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers Weekly review of quality standards, metrics, and performance Qualifications Ability to complete pre-licensing courses and pass the applicable state exam and background screenings Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment Must be 18+ years of age High school diploma (or GED equivalent) Must pass a background check and drug screening At this time, we can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY As a note for work-at-home positions we require minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.
    $27k-36k yearly est. 60d+ ago
  • Customer Development Representative (CDR) - San Diego, CA

    Genesee Scientific Corporation

    Customer service agent job in El Cajon, CA

    About the Company As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more. Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day. Role: Customer Development Representative (CDR) Reports to: Regional Director of Sales FLSA: Non-Exempt Location: El Cajon, CA Why is this role important at Genesee Scientific? The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue. What will you do: Own and manage an assigned book of existing and inactive customer accounts Proactively engage customers to understand purchasing behavior, challenges, and future needs Re-engage dormant accounts and identify opportunities to restore and grow spend Educate customers on Genesee's products, services, promotions, and value proposition Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities Collaborate with Customer Service and Marketing to deliver a seamless customer experience Continue developing advanced sales skills and life science market knowledge through coaching and training What you will bring: Bachelor's degree in business, science, or equivalent experience 1-3 years of experience in sales, account support, customer development, or customer-facing roles Strong communication skills with the ability to build and maintain customer relationships Proven ability to manage multiple accounts and priorities Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities You'll Be a Great Fit If You Enjoy owning relationships and driving account growth Are proactive, organized, and comfortable managing a book of business Can navigate customer conversations and objections Are curious, analytical, and solution-oriented Are comfortable using technology and data to guide decisions Are interested in building a long-term sales career in life sciences Physical Requirements: Perform the following tasks, with or without reasonable accommodation: Primarily sedentary work on a computer in a climate-controlled office environment Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc. At Genesee Scientific, you can have a good job that can grow into a great career. We offer: Training and professional growth initiatives, including comprehensive onboarding programs for new team members We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs Paid time off including vacation, sick and 12 holidays Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship. Employment offers are subject to successful completion of a background check and pre-employment drug test. Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. Salary Description Starting base salary $52,000.00 + commission
    $52k yearly 44d ago
  • Customer Support & Sales Agent

    Insight Global

    Customer service agent job in Escondido, CA

    This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated. Pay anywhere from $20-22/hr depending on experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Basic computer skills - Understanding of Microsoft Office Suite - 3-5+ years of Customer Service experience and/or Sales experience - Organized, reliable, & meet deadlines - Strong written and verbal communication skills - Retail experience - Bilingual (English/Spanish) - Microsoft Excel - Logistics experience/supply chain experience - Experience with FedEx, UPS, USPS, etc.
    $20-22 hourly 7d ago
  • Passenger Service Agent

    AGI 4.0company rating

    Customer service agent job in San Diego, CA

    From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! $17.75 per hour Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
    $17.8 hourly Auto-Apply 17d ago
  • Passenger Service Agent

    AGI Aero

    Customer service agent job in San Diego, CA

    From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: * Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. * Always ensure safety and security is never compromised. * Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. * Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. * Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. * Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. * Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. * Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. * Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. * Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: * Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. * Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. * Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. * Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. * Fully understand AGI Health & Safety and Security policies. * Attend training courses as may be required by AGI. Physical Requirements: * Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to stand for extended periods of time. * Must be able to carry heavy items up and down jetway stairs. * Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: * Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. * If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. * Must complete SIDA training to obtain airport authority identification security. * Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! $17.75 per hour Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
    $17.8 hourly Auto-Apply 20d ago
  • Passenger Service Agent

    Alliance Ground International 4.3company rating

    Customer service agent job in San Diego, CA

    From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! $17.75 per hour Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
    $17.8 hourly Auto-Apply 22d ago
  • Customer Service / Dispatcher

    Powers Plumbing

    Customer service agent job in San Diego, CA

    Powers Plumbing is looking for a dispatcher to join our team in our Mission Hills, San Diego office. The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written, verbal communications and will be responsible for maintaining strong customer relationships. This person will work to support the daily customer service and operations of the office. Responsibilities: Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed. Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders. Organize internal resources - Build out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. Liaise with visitors - Act as point person for office walk in customers. Communicate policies and procedures - Alert employees of new processes, rules and regulations. Facilitate executive-level operations - Book travel and send communications for high-level staff as needed. Manage social media accounts- Facebook, Twitter, Instagram, YouTube The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights. All other duties assigned. Requirements: High school diploma 1-2 years experience as an executive assistant, administrative assistant, secretary or receptionist preferred Strong organizational, communication, and time-management skills Proven ability to work in a fast-paced environment Positive, high-energy attitude Resourcefulness, creativity, and problem-solving skill set Familiarity with office equipment (i.e. printers, Ipads, computers) Willing to learn service dispatching software The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights. Benefits: Powers Plumbing benefits include, health care, dental, vision, 401k, vacation pay, holiday pay, sick pay, membership benefits, retirement savings, professional training and continued development. About Powers Plumbing: Powers Plumbing is a reputable plumbing company that has been serving the San Diego area for over a century. Established in 1914, we have a rich history of providing top-notch plumbing services to residential and commercial customers. As a family-owned and locally operated business, we take pride in our long-standing commitment to our community and delivering exceptional customer service. At Powers Plumbing, our team members thrive in a work environment that fosters a positive atmosphere and a service-oriented culture. We believe that our success lies in the expertise and dedication of our plumbing specialists. That's why we constantly strive to attract and retain the best talent in the industry. As a residential and commercial service-oriented company, we are equipped to handle a wide range of plumbing needs. Whether you need routine maintenance, repairs, or installation of plumbing systems, our experienced team has the skills and knowledge to get the job done efficiently and effectively. Our commitment to customer satisfaction is unwavering. We understand that plumbing issues can be stressful and disruptive, which is why we prioritize prompt response times and reliable service. When you choose Powers Plumbing, you can rest assured that you are partnering with a company that values your time, property, and peace of mind. To learn more about our services, please visit our website at **************************** We offer comprehensive information about our plumbing solutions, customer testimonials, and a convenient contact form to reach out to our team. Experience the difference with Powers Plumbing, where exceptional service and customer satisfaction are our top priorities.
    $29k-40k yearly est. Auto-Apply 60d+ ago
  • MSP Service Dispatcher

    Teamlogic It, Point Loma, Ca

    Customer service agent job in San Diego, CA

    Job DescriptionBenefits: Opportunity for advancement Paid time off Training & development About Us TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized businesses. We take pride in our proactive approach, strong client relationships, and collaborative team culture. As we expand, were seeking a detail-oriented, customer-focused Service Dispatcher to join our dynamic team. Your Role As our Service Dispatcher, youll be the central point of contact for our service operations. Youll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery. Key Responsibilities Receive, triage, and assign service tickets via phone, email, and PSA system. Prioritize tickets based on urgency, impact, and client SLAs. Schedule and dispatch technicians for remote and onsite support. Monitor ticket progress, ensuring timely follow-ups and resolutions. Communicate with clients regarding ticket status, scheduling, and updates. Collaborate with service managers to optimize technician workloads. Escalate unresolved or high-priority issues to appropriate technical teams. Maintain accurate documentation of service requests and technician activities. What You Bring Strong organizational and multitasking abilities. Ability to remain calm under pressure and manage competing priorities. Excellent verbal and written communication skills. Team-oriented mindset and ability to thrive in a fast-paced environment. Reliability and punctuality. Basic understanding of IT services and terminology. Eagerness to learn and grow professionally. Why Join TeamLogic IT Point Loma? Competitive salary Paid time off and holidays Professional development and training opportunities Supportive, team-first culture How to Apply Please submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to connecting with you!
    $29k-40k yearly est. 16d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in National City, CA?

The average customer service agent in National City, CA earns between $24,000 and $40,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in National City, CA

$31,000
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