Licensed Insurance Customer Service
Customer Service Agent Job In Omaha, NE
Salary: $45000.0 - $60000.0/year Experience: 1 Year(s) Janice Peterson - State Farm Agency, located in Omaha, NE, is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This position is focused on Customer Service for a well-established State Farm Agent.
Ideal candidate will provide excellent customer service and always be willing to take the extra-step when needed. Someone who takes pride in a job well done and is self-managed and motivated. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
This is an in-house position, please only apply if you can make the commute to our office located in Omaha, NE. Only candidates with an active Property Casualty license will be considered.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Provide excellent customer service and focus on client retention.
You will receive:
Salary plus commission
Paid time off (vacation, personal/sick days, and major holidays)
Benefits available
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
This is an in-office position, please only apply if you can commute to our local Omaha, NE office
Must be self-motivated and capable of working independently when agent is out of office
Proactive in problem solving
Ability to assess customer needs and conduct effective interviews
Ability to effectively relate to a customer
Motivated and quick to pick up/learn new computer systems
Excellent communication skills - written, verbal and listening
Property & Casualty insurance license (required)
Life & Health insurance license (must be able to obtain)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
PM24
PI903eebb6281c-26***********2
Retail Customer Service Representative
Customer Service Agent Job In Bellevue, NE
/Summary
The Retail Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers' needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy
.
Primary Duties & Responsibilities
Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
Sell products and services. Ensure individual, team and company goals and objectives are met
Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
Administrative duties relating to local and long-distance telephone, cable television, and internet services.
Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.
Assist with or coordinate special projects, as assigned.
Performing all other duties and responsibilities as assigned.
Knowledge, Abilities, & Skills for Success
Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
Ability to work as a team member and exert initiative to work independently to reach a goal.
Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
Ability to function effectively as a team player.
Knowledge of and the ability to comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures.
Ability to work a flexible work schedule, as needed, to best serve our customers.
Qualifications
At a minimum, the Retail Customer Service Representative must have a high school diploma or equivalent plus 1+ years customer service/sales experience. Basic telephony and cable television experience, inside and out, preferred.
Physical Demands
Select one the following for the each of the items listed below:
N (Not Applicable) - Activity is not applicable to this occupation.
O (Occasionally) - Occupation requires this activity up to 33% of the time or 0 - 2.5+ hours/day.
F (Frequently) - Occupation requires this activity from 33%-66% of the time or 2.5-5.5+ hours/day.
C (Constantly) - Occupation requires this activity more than 66% of the time or 5.5+ hours/day.
Standing N☐ O☐ F☒ C☐
Walking N☐ O☐ F☒ C☐
Sitting N☐ O☐ F☐ C☒
Reach Outward N☐ O☒ F☐ C☐
Reach Above Shoulder N☐ O☒ F☐ C☐
Climbing N☒ O☐ F☐ C☐
Crawling N☒ O☐ F☐ C☐
Squatting/Kneeling N☐ O☒ F☐ C☐
Bending N☐ O☒ F☐ C☐
Keyboarding N☐ O☐ F☐ C☒
Driving N☒ O☐ F☐ C☐
Hearing N☐ O☐ F☐ C☒
Communicating N☐ O☐ F☐ C☒
Perceiving N☐ O☐ F☐ C☒
Outdoor Climate N☒ O☐ F☐ C☐
Various Terrain N☒ O☐ F☐ C☐
Cramped Workspace N☒ O☐ F☐ C☐
Lift/Carry:
Up to 10 lbs N☒ O☐ F☐ C☐
Up to 20 lbs N☒ O☐ F☐ C☐
Up to 50 lbs N☒ O☐ F☐ C☐
Up to 75 lbs N☒ O☐ F☐ C☐
Up to 100 lbs N☒ O☐ F☐ C☐
100+ lbs N☒ O☐ F☐ C☐
Push/Pull:
Up to 10 lbs N☒ O☐ F☐ C☐
Up to 20 lbs N☒ O☐ F☐ C☐
Up to 50 lbs N☒ O☐ F☐ C☐
Up to 75 lbs N☒ O☐ F☐ C☐
Up to 100 lbs N☒ O☐ F☐ C☐
100+ lbs N☒ O☐ F☐ C☐
American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation details: 16-18 Yearly Salary
PIb971e05002e6-26***********1
BAS Service Specialist (HVAC Controls)
Customer Service Agent Job In Omaha, NE
Job Title: BAS Service Specialist (HVAC Controls)
We seek a BAS Service Specialist (HVAC Controls) in Omaha, NE, to play a critical role in maintaining and optimizing building automation systems (BAS) for commercial facilities. This position focuses on servicing, troubleshooting, and programming direct digital controls (DDC) and programmable logic controllers (PLC) for HVAC, chiller, boiler, and piping systems.
Key Responsibilities
Service, troubleshoot, and optimize building automation systems (BAS), including Tridium Niagara, Distech, Alerton, Johnson Controls Metasys, Bacnet, Trane, and Schneider Electric.
Program, configure, and commission DDC and PLC systems for commercial HVAC, chillers, boilers, and piping infrastructure.
Conduct preventive maintenance, system diagnostics, and repairs to ensure energy efficiency and reliable building performance.
Utilize Bluebeam, MS Project, Trimble AutoBid, and AutoCAD/Revit/Navisworks for documentation, reporting, and system integration.
Collaborate with engineers, project managers, and field technicians to ensure seamless integration of mechanical and automation systems.
Qualifications
Extensive experience in troubleshooting, programming, and servicing BAS, DDC, and PLC systems in commercial mechanical construction.
Strong technical knowledge of HVAC controls, including Tridium Niagara, Distech, Alerton, ALC, Bacnet, Schneider Electric, and Trane.
Proficiency in AutoCAD, Revit, Navisworks, Bluebeam, and Trimble AutoBid for system design and documentation.
A local and stable work history in the Omaha, NE area, demonstrating expertise in regional commercial construction standards.
Excellent communication skills, with the ability to explain technical issues to clients, contractors, and internal teams.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Medical Services Associate
Customer Service Agent Job In Crete, NE
Under the direct supervision of the Area Director, the Medical Services Associate provides assistance to individuals supported by Apace by identifying, scheduling, and attending physical, mental, or behavioral health appointments and ensuring accurate record-keeping and effective communication with providers, Apace staff, family and/or guardians to ensure healthcare needs are met.
SCHEDULE
This position is full-time based on a 40-hour workweek Monday - Friday.
Apace offers a generous benefits package including health, dental, vision, life, paid sick and vacation leave, tuition assistance, and retirement benefits. Review benefits online @ ************************
NOW OFFERING A HIRING INCENTIVE OF UP TO $1000. APPLY TODAY!
ESSENTIAL FUNCTIONS
Facilitates good communication with the individual, family, employer, service provider, and others involved in the individual's life.
Provides transportation and attends to medical, dental, psychological, and psychiatric needs of the individual by identifying those needs, making referrals and scheduling appointments.
The person in this role will act as an attendant and ensure the safe operation of the vehicle and the safety of the person supported.
Accompanies the person as needed in order to work cooperatively with the practitioner and to request the most comprehensive and least restrictive treatment.
Documents all significant medical or health information regarding the individual by maintaining a unit file to provide a comprehensive and up-to-date picture of the individual's progress and needs and to ensure compliance with all applicable accrediting and licensing agency standards.
Provides training and assistance in daily living needs to individuals as directed by the individual's program planning team.
May serve as a member of the Individual Support Planning Team and/or Behavioral Intervention Team.
Attends staff meetings, in-service programs, and training conferences to maintain awareness of policies and procedures and to improve job performance.
Performs duties after hours or on weekends as needed to attend to individual emergencies
Performs other duties as assigned.
Requirements:
KNOWLEDGE, SKILLS, AND ABILITIES:
Skills in oral and written communications, as well as considerable skill in operating personal computers. Must be proficient in Microsoft Office software products such as Outlook, Word, etc.
Ability to work effectively with persons served, families, staff and other agencies; ability to organize and attend to details accurately and efficiently; ability to make adjustments in medical/health matters to independently evaluate situations and make decisions regarding the need for treatment or re-evaluation.
Lifting may be required at the service location. If lifting or other adaptive equipment is available, it MUST be used.
Exerting up to 25 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
MINIMUM QUALIFICATIONS:
High school diploma, GED, or equivalent knowledge
Must at least 21 years of age or older
The person in this position will be required to submit to a pre-employment drug screening as well as randomized drug screenings throughout employment in compliance with guidelines set by the Department of Transportation for medical transportation services.
At least (1) one year of experience in the field of human services
DESIRED QUALIFICATIONS:
Valid CNA certification preferred
At least (1) year of experience in the healthcare field, or related industry preferred
Compensation details: 19.23-19.82 Hourly Wage
PIb52a517f0046-26***********7
Bilingual Customer Service Representative
Customer Service Agent Job In Omaha, NE
Must Haves:
Type at a minimum speed of 50 words per minute with high accuracy.
The ability to work at a pace exceeding the average is required.
Attention to detail is critical, as the role involves managing multiple projects concurrently while documenting, communicating, and monitoring various data points.
Strong organizational skills are essential due to the volume of projects that the candidate will be required to manage.
Bilingual
Plusses:
Post-high school education and previous customer service or similar experience.
Day to Day:
Insight Global is seeking to hire a skilled Customer Service Sales Support Representative. The Customer Service Sales Support Representative is responsible for providing customer service to our internal and external customers. This role will be answering email inquiries, troubleshooting orders, and creating parts quotes. The candidate must have excellent communication skills, be organized, and be capable of working at a faster-than-average speed while maintaining attention to detail.
Customer Service Enrollment Specialist
Customer Service Agent Job In Nebraska
Benefit Representative - American Income Life
American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. American Income Life works closely with unions all over the USA and Canada to ensure that their members get the best benefits programs possible. Your job as a benefit representative is to work closely with those members, helping them select and enroll in the benefits programs that AIL offers. All of this is done virtually using tools like zoom video chats.
Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.
Responsibilities:
Build trust with customer accounts through open and interactive communication
Schedule and attend virtual meetings using Zoom and other platforms
Moniter, identify, and mitigate account-level risks and up-sell opportunities
Align product and customer roadmaps, deliver customer renewals
Present to families different benefits programs, enroll new clients, open new accounts
Oversee and prioritize each customer in your portfolio
Qualifications:
Must have a passion for helping others
Proven ability to work as a productive team member
Excellent communication and interpersonal skills
Self-motivated team player, proficient in multi-tasking
Proficient with computers and Zoom (preferred but not required)
Ability to form and grow solid relationships with your client accounts
Must be a US citizen or Canadian with work status, residency, or citizenship
Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.
Customer Success Consultant
Customer Service Agent Job In Lincoln, NE
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336832
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/15/2025
Customer Service Travel Concierge
Customer Service Agent Job In Nebraska
Customer Service Travel Concierge - Remote
Our agents are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for and reporting purposes
Provide feedback on-call issues
Upsell if required
Qualifications:
High School Diploma or equivalent
6 months Customer Service experience minimum (not required)
Be proficient in PC operation and navigation
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Requirements for working remotely:
High-Speed Internet required
Dedicated workspace
Able to navigate and use a computer
Cell phone - calling and texting
Benefits of working with us:
Very Flexible environment/schedule
Working with little or no supervision
Work remotely from your home
Lots of different travel-related perks as well as some other perks
Family environment
Customer Care Specialist
Customer Service Agent Job In Nebraska
Duties and Responsibilities: * Communicates with consumers by phone, chat, letters and/or email and determines the best course of action to advocate on our customers behalf to obtain customer satisfaction. * Resolves issues and concerns of retail customer base. Investigates and researches warranty, parts and/or dealer issues by performing all necessary legwork. (i.e. locating files/paperwork, communicating with various Kawasaki divisions to find solutions, etc.).
* Research customer situations in detail and be capable of making independent decisions on resolution.
* Accurately documents all communications and logs in the Product Support system.
* Maintains current knowledge of all Kawasaki products, services, promotions, parts, etc. Attends training classes and reads all relevant materials pertaining to new Kawasaki products and programs.
Education and Experience:
High school diploma or general education degree (GED) is mandatory; a Bachelor's degree (BA/BS) with or equivalent from a four-year college; and minimum one to two years related experience and/or training in customer service environment; or equivalent combination of education experience. Powersports dealership experience preferred.
Qualifications:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.
* Exhibits excellent oral and written communication skills.
* Demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
* Extremely detail and deadline oriented.
* Brings energy and enthusiasm to group or team efforts.
* Demonstrates a positive attitude; self-motivated and able to work as part of a team.
* Willing to accept responsibility and be relied on to perform.
* Attendance must be maintained at a satisfactory level.
* Solid knowledge and experience working with Microsoft's Word, Excel and Access Software.
* Successful in a high volume, high stress environment.
* Familiarity with Kawasaki Powersports or similar products is a plus.
Customer Care Specialist
Customer Service Agent Job In Nebraska
Duties and Responsibilities:
Communicates with consumers by phone, chat, letters and/or email and determines the best course of action to advocate on our customers behalf to obtain customer satisfaction.
Resolves issues and concerns of retail customer base. Investigates and researches warranty, parts and/or dealer issues by performing all necessary legwork. (i.e. locating files/paperwork, communicating with various Kawasaki divisions to find solutions, etc.).
Research customer situations in detail and be capable of making independent decisions on resolution.
Accurately documents all communications and logs in the Product Support system.
Maintains current knowledge of all Kawasaki products, services, promotions, parts, etc. Attends training classes and reads all relevant materials pertaining to new Kawasaki products and programs.
Education and Experience:
High school diploma or general education degree (GED) is mandatory; a Bachelor's degree (BA/BS) with or equivalent from a four-year college; and minimum one to two years related experience and/or training in customer service environment; or equivalent combination of education experience. Powersports dealership experience preferred.
Qualifications:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.
Exhibits excellent oral and written communication skills.
Demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
Extremely detail and deadline oriented.
Brings energy and enthusiasm to group or team efforts.
Demonstrates a positive attitude; self-motivated and able to work as part of a team.
Willing to accept responsibility and be relied on to perform.
Attendance must be maintained at a satisfactory level.
Solid knowledge and experience working with Microsoft's Word, Excel and Access Software.
Successful in a high volume, high stress environment.
Familiarity with Kawasaki Powersports or similar products is a plus.
Licensed Life and Health Call Center Representative
Customer Service Agent Job In Nebraska
Job Title: Licensed Life and Health Call Center Representative
Job Type: Full-Time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key responsibilities:
Provide information to customers about various healthcare options and insurance policies.
Help customers choose the appropriate insurance policy that fits their needs.
Engage with customers to understand their requirements and provide relevant solutions.
Ensure that all activities and advice comply with insurance regulations and company policies.
Deliver high-quality service to ensure customer satisfaction and retention.
Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
Maintain accurate and up-to-date customer information and documentation.
Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
Promote various insurance products and services to meet sales targets and business objectives.
Resolve any concerns that customers may have with their insurance policies.
Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
Participate in ongoing training and professional development to maintain licensure and improve skills.
STANDARD QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
High school diploma or GED
Must hold a valid Healthcare Insurance License
Previous call center experience is preferred.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Excellent oral and written communication skills.
Strong organizational abilities and interpersonal skills.
Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
Capable of functioning efficiently in a fast-paced environment.
Dependable in completing assignments and maintaining attendance.
Requirements:
A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
Two 21” monitors are needed.
A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems.
You must provide your own headset. Specific models will be recommended during the interview process.
CONDITIONS
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Bilingual Spanish Call Center Customer Service Representative
Customer Service Agent Job In Nebraska
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
** Remote - Bilingual Spanish Call Center Customer Service Representative **
**$17.00/ Hourly**
**Paid Training**
**Equipment Provided**
**Full-time with Full Benefits**
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
**Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.
**Join the Conduent Customer Service Team**
Come join us and grow with a team of people who will challenge and inspire you to be the best!
**Working for you**
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
+ $17.00 per hour pay rate (bi-weekly pay)
+ Paid Training with Equipment provided.
+ Full-time schedule (40 hrs. a week)
+ Career Growth Opportunities
+ PerkSpot- Employee discount program
+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
**About the Role**
+ Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
+ Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
+ Accurately document enrollment requests, status changes, complaints, and grievances
+ Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
+ Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
+ Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
**Requirements**
+ Basic understanding of a call center environment in a customer service role and quality monitoring processes.
+ Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
+ Ability to problem solve through analysis and ongoing feedback.
+ Achieve results through knowledge, empathy, and commitment.
+ Ability to work with people of diverse backgrounds.
+ High School diploma or GED
+ Background and drug screening required.
**States that are Not Applicable for this position:**
+ AK, CA, HI, MA, IL, MT, NY
+ Metro Areas: MN- Minneapolis, IL, NY - NYC
+ OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
+ Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. ** **
\#Remote44
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
Bilingual Spanish Call Center Customer Service Representative
Customer Service Agent Job In Nebraska
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote - Bilingual Spanish Call Center Customer Service Representative
$17.00/ Hourly
Paid Training
Equipment Provided
Full-time with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
$17.00 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
About the Role
Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background and drug screening required.
States that are Not Applicable for this position:
AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN- Minneapolis, IL, NY - NYC
OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour.
#Remote44
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Commercial Lines Insurance Customer Service Representative
Customer Service Agent Job In Nebraska
At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth.
Midwest Heritage
Job Title: P&C Commercial Lines Customer Service Representative
Department: Insurance
FLSA: Non-Exempt
General Function
The P&C Commercial Customer Service Representative position is a Property and Casualty processing and servicing role. The primary duty of this position is providing first class customer service over the phone, in writing, or in person to Midwest Heritage Insurance Services customers and internal Midwest Heritage staff.
Core Competencies
Customers Service
In-House Relationship Management
Administration
Reporting Relations:
Accountable and Reports to: Client Service Manager
Positions that Report to you: None
Primary Duties and Responsibilities:
Manages inbound email, phone calls, and walk-in customer service requests
Provides sales support service to assist Producers and account managers in finalizing new & renewal business policy processing
Ensures prompt and accurate service and processing of policy changes, claims, billing inquiries, and policy cancellations
Demonstrates a positive, friendly, and professional attitude
Keeps the Producer, account manager, and client services manager fully informed of all important activities, including potential problems
Prepares and sends letters on behalf of internal staff; underwriting follow up letters, new business solicitation letters, renewal letters, etc.
Depending on business needs, employee may be asked to quote new, renewal, and re-write policies
Cross-sell Midwest Heritage banking, investments, and additional insurance products / leads
Employee may be asked to support personal lines, commercial lines, and/or farm insurance customers depending on business need
Demonstrates a positive, friendly, and professional attitude
Demonstrates a willingness and desire to work in a team atmosphere and assist others when needed
Reports to work when scheduled and on time
Effectively manages workload to ensure efficiency and proficiency of tasks
Effectively manages follow up activities and completes proficient documentation on all client contacts
Properly uses agency management systems and carrier systems
Maintains current Producer's license, certifications, and CE requirements for each renewal period
Attends scheduled agency and insurance carrier meetings
Effectively manages follow up activities and completes proficient documentation on all client contacts
Properly uses agency management systems and carrier systems
Maintains current Producer's license, certifications, and CE requirements for each renewal period
Attends scheduled agency and insurance carrier meetings
Secondary Duties and Responsibilities:
Performs other job-related duties and special projects as requested
Knowledge, Skills, Abilities, and Worker Characteristics:
Must have a friendly, positive attitude and present themselves in a professional manner
Strong written and verbal communication skills and the ability to approach people
Self-motivation, strong work ethic and the ability to build personal relationships with insurance company
Must possess good customer service spirit to help customers in a timely and proficient manner
Excellent organizational skills, attention to detail, high level of accuracy, and follow-up skills
Must be able to maintain a high degree of confidentiality
Must have proficiency of PC with Microsoft Word, Excel, Access, Outlook and good data entry skills
Must have the ability to analyze and understand coverages, forms, underwriting practices and policies
Education and Experience:
High School diploma or equivalent
One year of Property & Casualty insurance preferred but not required.
Minimum of 1 year of customer service experience required.
Must have or be willing to obtain Iowa Property and Casualty insurance license in the first 30 days.
Physical Requirements:
This position is classified sedentary/light and requires the ability to sit for long periods of time.
Visual requirements include: ability to see detail at near range with or without correction.
Must be able to perform the following physical activities: sitting for long periods, talking (in person and by telephone), hearing and repetitive motions.
Working Conditions:
The duties of this position are normally performed in a general office setting. This is a fast paced work environment.
There is frequent pressure to meet deadlines and handle multiple projects in a day.
Equipment Used to Perform Job:
Computer (PC with Microsoft Office programs), telephone, calculator, telephone, copier, fax, and printer.
Contacts:
This position works with Midwest Heritage employees, bank customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage.
Confidentiality:
This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank/insurance/financial information at all times.
Insurance Client Services Representative
Customer Service Agent Job In Nebraska
Highstreet Insurance & Financial Services, Great Plains is HIRING!! We're a relationship-driven independent insurance agency looking for an exceptional Insurance Client Services Representative to join our fast-growing team. Our Client Services Representatives play a vital role in ensuring our clients receive the service they need to properly manage their insurance policies. You are the facilitator of positive and effective relationships with our valued clients and insurance carrier staff.
Who we are:
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly.
We recognize the importance of our employees health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.
What you'll do:
You'll build relationships in and out of the organization, by providing general agency support and support to the agency's clients. You'll be the first point of contact for clients, handling their day-today questions, and other support services. You will assist in the production of new accounts and the retention of existing accounts and provide prompt, efficient, high-quality service to designated accounts in support of Producer activities.
Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewal and/or binders for designated account, as needed, within five days of receipt.
Conducts periodic service calls for designated accounts.
Answers agency phone calls, orders supplies, and conducts general office administration.
Maintains a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims.
Receives phone calls and office visitors requesting quotes.
Actively solicits increases in limits and/or coverages or rounding out accounts through sales to clients at every service contact.
Makes minor policy changes for personal lines coverage as requested by the Agent.
Assists with the everyday flow in the agency including emails, downloads, expiration notices and special projects.
Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
Accounting and bookkeeping, as instructed by management.
Performs other functions as assigned by management.
What you'll need to succeed:
You have excellent written and verbal communication skills, enjoy striving towards goals, attentive to the detail, flexible to adjust to the needs of the day/client, and are team oriented.
Requirements:
High School Diploma or equivalent
Active Property & Casualty license or willing to obtain (materials and fees paid by GTA)
Excellent communication skills both written and spoken
Proficient in Microsoft Office
High attention to detail
Learn new technology quickly
Flexible
Team oriented
Benefits:
Employer Paid Life & AD&D
Employer Paid Short- & Long-term disability
PTO
Paid Holidays
401k with employer match
Voluntary Health, Vision, Dental and many other benefits!
About Highstreet Insurance & Financial Services, Great Plains:
Headquartered in Grand Island, Nebraska, GTA Insurance Group is a leading full-service insurance agency providing property and casualty, life and health, employee benefits, and crop products and services. From offices located throughout Nebraska, our vast network of specialists provides peace of mind on what matters most and helping our customers protect their legacies.
Customer Service Representative, Medicare Pharmacy
Customer Service Agent Job In Nebraska
Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).
**KNOWLEDGE/SKILLS/ABILITIES**
+ Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.
+ Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
+ Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.
+ Assists with clerical services/tasks and other day-to-day operations as delegated.
+ Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
+ Assists member and providers with initiating oral and written coverage determinations and appeals.
+ Records calls accurately in call tracking system.
+ Maintains specific quality and quantity standards.
**JOB QUALIFICATIONS**
**Required Education**
High School Diploma or GED equivalent
**Required Experience**
1-3 years of call center or customer service experience
**Preferred Education**
Associate degree
**Preferred Experience**
+ 3-5 years; healthcare industry experience preferred
+ National pharmacy technician certification
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Clinical Lab Customer Service Rep - Lab Customer Service - Full Time, Nights (8 HRS)
Customer Service Agent Job In Nebraska
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Night - 08 Hour (United States of America) This is a Stanford Health Care job.
A Brief Overview
The Clinical Customer Service Representative, functions as a member of the Anatomic Pathology and Clinical Laboratory team and reports directly to the Clinical Laboratory Customer Service Supervisor. Under general supervision and according to established procedures, reports critical patient results to RNs/MDs, promptly answers telephone inquiries related to the Hospital and the Clinical Laboratory, retrieves, sorts and files paperwork, prints requisitions, and performs additional laboratory customer service tasks and activities.
Locations
Stanford Health Care
What you will do
Answers telephone calls promptly and provides approved information such as specimen status, collection/transport requirements, test results, normal ranges, and billing information to physicians, physician office staff, nursing personnel and other clients. If information cannot be provided immediately, documents inquiry and calls back with information promptly. Routes or directs telephone calls to appropriate areas, faculty, management or staff. Ensures that follow-up is provided for all inquiries.
Interprets, reports and documents all Critical Patient Results accurately and promptly to the ordering physician or RN within the allotted turnaround time, including the accurate and expeditious interpretation of normal and abnormal test results.
Assists RNs/MDs with any specimen requirement/draw inquiries and add-on testing instructions over the phone.
Ensures that patient communication needs are met, follow-up occurs for all requests, questions are responded to promptly and quality assurance processes are maintained.
Ensures that the patient test results reports are promptly documented and organized in the department or as requested by the physician via multiple communication channels such as: a. Fax/mail patient results b. patient data is entered into multiple software applications according to instructions and established procedures.
Troubleshoots incorrect accessioning errors. Requests copies of requisitions from main lab, notifies management of any accessioning that requires correction.
Processes monthly Human Leukocyte Antigen (HLA) billing kit.
Schedules patient appointments and follows up with appointment reminders and instructions.
Assists in updating and maintaining procedure manuals in the department.
Performs other duties as required.
Education Qualifications
Associates' degree from an accredited college or university or equivalent years of experience.
Experience Qualifications
Three (3) years of progressively responsible and directly related customer and/or laboratory work experience in a health care setting, including experience with answering high call volumes which includes telephone work, data entry skills and public contact required.
Required Knowledge, Skills and Abilities
Demonstrated familiarity, knowledge and understanding of medical terminology
Ability to establish positive, customer oriented working relationships with a variety of high-level professionals, technical and non-technical staff and clients including patients, nurses, physicians, laboratory technicians/scientists, and management
Ability to organize, prioritize, multi-task, and adapt to changing priorities
Ability to maintain sensitive patient data with care and confidentiality
Polished telephone etiquette including the ability to communicate clearly and effectively
Demonstrated business communication skills: verbal, written, interpersonal
Ability to type 60 wpm
Ability to learn new procedures and adapt to technological changes in the laboratory
Demonstrated problem solving skills
Ability to navigate multiple software applications, including electronic medical record systems
Analytical ability is required in order to answer complex questions, direct calls, obtain information from several sources and solve moderately complex laboratory problems
Ability to perform duties in a self-sufficient manner with minimal direction.
Licenses and Certifications
None
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $34.06 - $38.33 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
Customer Service Representative
Customer Service Agent Job In Nebraska
Job Title: Customer Service Representative Duration: 6 months (possibility to become perm)
Skills:
· Written Communication
· Critical Reasoning/Thinking
· Strong Analytical & Problem Solving
· Strong Work Ethic & Teamwork
· Verbal Communication
· Perseverance and Motivation
· Professionalism & Interpersonal
· Self-management & Strong Collaborator
· Computer Literacy
· Troubleshooting skills, either basic or advanced, depending on the role and industry.
Job Description:
· Line of Business - CARD
· Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
· Follows up with clients to ensure that they are satisfied with the company product or service
· Use your great verbal and written communication skills to provide assistance to our customers.
Personality Traits:
· Focused on Quality
· Hard Working & Maturity
· Business Driven
· Detail Oriented & Resourceful
· Comfortable with Change
· Personable & Flexibility
· Goal Oriented & Integrity
· Enthusiasm and Passion
· Responsiveness
· Patient and Empathetic Attitude
Qualifications
Qualifications:
· Telephone skills, familiarity with complex or multi-line phone systems
· Data Entry
· Active Listening
· Attention to Detail
· Documentation
· Typing and Word Processing
Additional Information
All your information will be kept confidential according to EEO guidelines.
CSR/Dispatcher
Customer Service Agent Job In Nebraska
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
We are a locally owned and family operated franchisee servicing the greater Omaha area since 2005, and we are proud members of our local community. As a part of a national franchise, we are able to provide our team with better support and our customers with even better service to keep families in Omaha comfortable year round.
As a CSR / Dispatcher, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional, timely and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills a plus
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Check out our reviews online and lean more about Aire Serv at aireserv.com/omaha.
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Customer Service Representative II (Part-time 20 hours), Retail Banking (Lake City - Seattle, WA)
Customer Service Agent Job In Nebraska
Salary Range:
$18.61 - $25.10
(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)
This job will be open and accepting applications for a minimum of three days from the date it was posted.
Benefits* worth writing home about:
Medical, dental, and vision coverage for employees and their families
Life, disability and family Leave
401(k) and Roth 401(k) with employer match
Wellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discounts
Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
Free employee checking account and employee home loan discounts
*For eligible employees averaging 20 or more hours per week.
EO/AA Employer including Vets and Disabled.
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our .
California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information.
Job Description Summary:
POSITION SUMMARY: This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The CSR II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service.
Job Details:
ESSENTIAL FUNCTIONS:
New Accounts/Sales Activities
Effectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services.
Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products.
Participates in sales programs to generate new customers.
Must sell financial products and services to meet referral goals and performance evaluation/personal goals.
Maintains thorough knowledge of bank products and services.
Service Activities
Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.
Supports branch lobby management.
Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.
Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.
Participates in two community events per year.
Teller Activities
Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters.
Balances cash drawer independently, maintains cash over and short record within HomeStreet's compliance policy.
May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily.
Effectively perform project responsibilities as assigned such as processing and balancing ATM, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.
Effectively assist other CSRs in the completion of work assignments and balancing.
Operational Activities
Participates in branch audit functions.
Follows HomeStreet's policies and procedures and meet regulatory requirements.
Performs all other duties as required.
QUALIFICATIONS:
Minimum of 2 years cash handling and customer service experience. Banking experience preferred.
Some experience in opening new deposit accounts preferred.
Demonstrated success in cross-selling banking services and products.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Excellent written and oral communication skills are required.
PC experience required. Word, Excel and teller/bank software preferred.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess good judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Willingness to assume additional responsibilities/duties/projects as they arise.
High school diploma or equivalent.
Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
Requires physical exertion of up to 10 pounds of force occasionally (1/3 of the time) and a negligible amount of force frequently (up to 2/3 of the time) to lift, carry, push, pull or otherwise move self or objects. Frequent (up to 2/3 of the time) sitting. Walking, standing, bending and reaching occasionally and for brief periods of time.
This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.
Area:
Customer Service (Sales)