Customer Care Representative - Onsite
Customer Service Agent Job In Las Vegas, NV
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Las Vegas, Nevada location.
Your Responsibilities
As a Customer Care Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers
Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management
Answer Operator calls (Internal/External)
Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer
Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met
Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times
Escalating difficult and complex situations to Team Leaders as they arise
Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
Works diligently to support company culture and team philosophy throughout the property.
Comply with all departmental and company policies including company business ethics guidelines.
Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information
Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions
Demonstrate actions and behaviors that reinforce the Company's mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service role
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous;
Proficiency in basic Windows and MS Office packages is very important
Strong verbal communication skills
Language Requirements: Bilingual (English & Spanish)
Experience handling customer calls in a 24x7 sales-oriented inbound environment
Experience handling reservations or in the casino / hospitality industry is considered a plus
Must be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Bilingual Customer Service Representative - Spanish-English
Customer Service Agent Job In Las Vegas, NV
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working on site in Las Vegas, NV, you'll be a part of bringing humanity to business. #experience TTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $18 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.RequiredPreferredJob Industries
Customer Service
Customer Care Associate I
Customer Service Agent Job In Las Vegas, NV
JOB TITLE: Customer Care Associate I
HOURLY RATE: $16.00/Hour
Who We Are:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20k service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.
Please Note: This position is in a Call Center, in office (non-remote) environment
What You'll Be Doing:
• Answer inbound calls and assist new and existing customers with their account(s)
• Troubleshoot issues with our customer and provide appropriate options for resolution
• Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
• Follow scripts to handle a variety of situations
• Follow up with customers and retail partners as needed
• Manage escalated calls with courtesy and professionalism
• Other duties as assigned
What You Bring to the Table:
• Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
• Collections experience a plus
• Strong typing and computer skills
• Ability to multitask
• High level of attention to detail
HVAC Service Advisor
Customer Service Agent Job In Las Vegas, NV
HVAC Technical Claims Advisor answers inbound calls from service providers to diagnose, validate, negotiate, and audit claims using Company guidelines, demonstrated trade experience, and Cinch training to determine the appropriate claim decision and dollar amount of the repair.
Responsibilities:
Process incoming telephone calls with service providers for claim approval with demonstrated proficiency in HVAC and a focus on driving quality repairs.
Review and negotiate claim approvals to ensure that material costs and diagnosis are equitable and within the established guidelines.
Accurately capture and record claim information into company systems
Follow company guidelines, technical knowledge, and established processes to determine appropriate claim decision.
Meet or exceed all established Key Performance Indicators.
Other duties and project work as assigned.
Qualifications:
Proper phone etiquette
Ability to speak and write clearly and accurately.
Demonstrated proficiency in typing and grammar.
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Effective active listening skills
Ability to manage multiple computer screens, applications, projects, and/or priorities.
Ability to drive company performance with a focus on delivering an excellent customer experience.
Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
Technical/professional expertise is demonstrated through problem solving, applying technical knowledge.
CALL CENTER REPRESENTATIVE
Customer Service Agent Job In Nevada
About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 3 pm-11 pm. Other duties and responsibilities are embodied in our Company's core values as follows:
Accountability
* Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
* Keep accurate records of customer interactions and follow-up actions.
* Adhere to call center policies, procedures, and quality standards.
* Participate in ongoing training and development programs to improve skills and knowledge.
Family
* Promote teamwork, cooperation, and mutual respect among call center staff.
* Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
* Work together to achieve team and individual performance targets.
* Celebrate achievements and milestones together as a team.
Exceptional Ace Service
* Strive to deliver exceptional service experiences to customers on every call.
* Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
* Maintain a high level of parking knowledge to effectively assist customers.
* Understand and address customer needs and concerns with empathy and professionalism.
* Continuously seek ways to improve service quality and exceed customer expectations.
Communication
* Communicate with customers in a clear, empathetic, and professional manner.
* Collaborate with colleagues and supervisors to share insights and best practices.
* Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
* Provide feedback on customer trends and issues to improve service.
Profitability
* Record and maintain detailed and accurate customer information and interactions in the CRM system.
* Identify opportunities to maximize revenue through customer retention.
* Contribute to cost-effective operations by optimizing call handling processes.
* Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
* High school diploma or equivalent; some college education preferred.
* Previous customer service or call center experience is a plus.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to handle high call volumes and stressful situations with patience and professionalism.
* Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
* Medical, dental, vision, life insurance coverage for full-time, eligible employees.
* Flexible Spending Accounts full-time, eligible employees
* 401k
* Vacation/Sick for full-time and part-time employees
* Holiday full-time and part-time employees
* Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
Customer Service Agent
Customer Service Agent Job In Las Vegas, NV
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy growth opportunities, and a starting payrate of $18.00 per hour.
YOUR ROLE AT SIXT
Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience
Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Employee Assistance Program Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
Customer Support Agent
Customer Service Agent Job In Nevada
*Local United States Applicants Only*
Ready to
hear
about your next big opportunity? Join hear.com and help people turn up the volume on life -all from the comfort of your home! ✨ #HearYourFuture
Do you think 9-5 jobs are boring? Do you hate stuffy corporate work culture? Cool, us too. We're seeking enthusiastic Customer Support Agent to join our team and help us transform the lives of our customers! 🦻🏽
What you'll do on the daily
Change lives! You know, superhero stuff You'll receive in-depth training from day one, giving you the knowledge needed to be successful (and earn commission!) from the start. 🦸🏼
Provide excellent customer service during each call with customers
Contribute towards successful achievement of customer service KPI's (i.e. call time, first call resolution, customer retention and customer satisfaction) 📞
Handle high call volume - Inbound, Outbound, Email/Chat support 📧
Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
Develop individual based solutions on the requirements of the customer 🫶🏾
Be able to act as the liaison between customers, Partner's, and Sales Consultants
Communicate with team to ensure a smooth experience for our customers
Provide knowledge and in-depth advice for hearing loss
What you'll need
So, you're an ambitious go-getter with a winner's mentality - mediocrity isn't in your DNA. But what else sets you apart from the rest?
💖 Great Empathy & Customer-Centric Mindset: A natural ability to understand and connect with customers. You genuinely care about customers and focus on providing the best solutions, knowing that success follows.
🧠 Growth Mindset: Strong work ethic and desire to learn, adapt, and improve. You're not intimidated by learning new systems/technology - we work with Salesforce, Twilio, along with Zoom, Outlook and Chrome.
💻 Reliable Network Connectivity: You must be able to hardwire to your home network and your download speed must be above 100Mbps and upload speed above 20Mbps. We'll provide the necessary equipment (laptop, monitor, keyboard, mouse, ethernet cable, etc.).
What we offer
So, you're getting a cool company culture and changing lives, but we also know you need other important things, because #adulting… Here's the deal:
️ 🌍 Remote, Full-Time Schedule: Your schedule will be an 8-hour shift with 1 hour lunch between the hours of 8AM - 8PM in your local time zone including rotating Saturdays. Schedules are subject to change.
🤑 Competitive Compensation: Guaranteed base rate of $23 per hour plus commissions Performance-based, $300-$600 per month
⚕️Benefits Package: Full medical, dental, vision, 401K, paid parental leave, open paid time off (PTO) policy ️, and paid sick time and paid company holidays.
🎉 Unique Culture: We are a close-knit team that values ownership, collaboration, and solution-oriented thinking. Our goal and performance driven environment, strengthens our bonds and drives our innovation and successful growth together.
More Fun Stuff:
Company sponsored clubs, events, and so much more
Who is hear.com?
We are the fastest-growing hearing care company globally Since 2012, we've redefined hearing care with our unique digital business model. We're proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we've transformed the lives of hundreds of thousands of customers. We're shaping the future of hearing care , and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can "Hear Well to Live Well. "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Employment with hear.com is at-will, meaning that either you or the company may terminate employment at any time, for any reason, with or without notice or cause, as permitted by law. This is a year-round hiring position, and applications are continuously accepted.
Cox Communications Now Hiring Customer Retention Representative (142434)
Customer Service Agent Job In Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.
Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Customer Success Consultant
Customer Service Agent Job In Carson City, NV
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336832
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/15/2025
Customer Experience Consultant, Back Office
Customer Service Agent Job In Reno, NV
Are you a seasoned professional with a deep understanding of investment management workflows, eager to revolutionize back-office operations? Do you excel at configuring enterprise software solutions to address complex customer needs? Are you ready to be at the forefront of transforming how investment management firms manage their data and processes?
If so, we invite you to be a part of our innovative team.
In this role, you will spearhead end-to-end implementations of Ridgeline's cutting-edge enterprise cloud platform for investment management clients. Collaborating with internal teams and external stakeholders, you will redefine operational workflows, solve critical challenges, and enhance customer satisfaction. By leveraging tools such as ChatGPT and other advanced AI platforms, you will ensure projects meet the highest standards of efficiency and innovation.
What will you do?
* Engage customer leaders to understand, design, and implement strategic workflows across the investment management lifecycle.
* Configure and test Ridgeline's software to align with customer objectives, including data migration, reconciliation, portfolio accounting validation, and report customization.
* Develop expertise in the investment management domain to ensure clients maximize the potential of Ridgeline's solutions.
* Collaborate with technical integration consultants to design, build, and deploy effective customer integrations.
* Partner with engineering and product management to identify and resolve software bugs and drive the development of new features.
* Contribute to the creation of scalable tools and templates that enhance data migration and integration processes.
* Provide mentorship and foster a collaborative, transparent work environment rooted in continuous learning.
* Act as a Ridgeline ambassador, articulating the value of the technology to external stakeholders.
* Travel domestically up to 20% to foster strong customer relationships.
Desired Skills and Experience
* Bachelor's degree in Business, Accounting, Finance, Economics, Information Technology, or a related field.
* 4+ years of experience implementing investment management software in a customer-facing capacity, with expertise in portfolio accounting, reconciliation, and reporting solutions.
* Strong understanding of financial markets, including institutional and HNW investment workflows.
* Proven ability to manage multiple priorities and deliver tailored training sessions effectively.
* Exceptional organizational, interpersonal, and communication skills.
* Proficiency in tools such as Google Apps and MS Excel; experience with Slack, JIRA, or Confluence is a plus.
* A serious interest in innovation and having fun at work.
Bonus
* Chartered Financial Analyst designation.
* Experience with Agile methodologies and project management.
* Familiarity with AWS, APIs, and serverless technologies.
About Ridgeline
Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to solve operational business challenges through bold innovation and human connectivity. Our team is bound by core values and a mission to revolutionize an underserved industry with a modern platform prioritizing security, agility, and usability.
With a growing presence in Reno, New York, Lake Tahoe, and the Bay Area, Ridgeline has been recognized as a "Best Workplace for Innovators" by Fast Company and as a "Top 100 Software Company" by The Software Report.
Ridgeline is committed to being an equal opportunity employer, fostering a workplace that is discrimination-free and community-oriented.
Compensation and Benefits
The cash compensation amount for this role is targeted at $140,000 to $165,000 OTE. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.
As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product.
In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.
#LI-Remote
Customer Service Professional II
Customer Service Agent Job In Las Vegas, NV
Serve as point of contact for advisors, clients, and relationship partners for service issues, requests, policies, procedures, and account information. Interact directly with clients and advisors to research questions, issue resolution cases, and resolve problems over the phone or advise service partners. Respond to inquiries with timely, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment.
Key Responsibilities
Serve as point of contact for customers regarding service issues, assist in troubleshooting issues, and enter service requests into systems for resolution by service partners. Ensure information is gathered and accurately entered to ensure prompt resolution.
Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service. Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers. Refer more sophisticated issues to appropriate service partners.
Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding question(s). Process routine service transactions, or resolve account service casework, which have been initiated by phone, chat, web-based or paper forms using computer applications in a timely manner in order to meet or exceed service goals.
Directly contact customers, predominately via a high-volume, in-bound or out-bound phone/chat queue, to provide accurate and immediate solutions to routine transaction and service requests. Use appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes.
Required Qualifications
Education: High school or GED
0-to-1-year relevant experience required
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
education and experience.
Excellent customer service skills.
Ability to explain policies or concepts in a straightforward, easy-to-understand manner.
Strong written and verbal communication skills.
Demonstrated ability managing multiple priorities in a fast-paced environment.
Demonstrated skill troubleshooting and identifying and resolving root cause issues.
For remote agents, access to high-speed internet with speeds sufficient to support the responsibilities of the role
Preferred Qualifications
Previous customer service experience.
Product-specific or financial services industry experience.
About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Non-Exempt
Job Family Group
Client Service
Line of Business
SERVD Service Delivery
Call Center Representative
Customer Service Agent Job In Nevada
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 3 pm-11 pm. Other duties and responsibilities are embodied in our Company's core values as follows:
Accountability
Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
Keep accurate records of customer interactions and follow-up actions.
Adhere to call center policies, procedures, and quality standards.
Participate in ongoing training and development programs to improve skills and knowledge.
Family
Promote teamwork, cooperation, and mutual respect among call center staff.
Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
Work together to achieve team and individual performance targets.
Celebrate achievements and milestones together as a team.
Exceptional Ace Service
Strive to deliver exceptional service experiences to customers on every call.
Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
Maintain a high level of parking knowledge to effectively assist customers.
Understand and address customer needs and concerns with empathy and professionalism.
Continuously seek ways to improve service quality and exceed customer expectations.
Communication
Communicate with customers in a clear, empathetic, and professional manner.
Collaborate with colleagues and supervisors to share insights and best practices.
Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
Provide feedback on customer trends and issues to improve service.
Profitability
Record and maintain detailed and accurate customer information and interactions in the CRM system.
Identify opportunities to maximize revenue through customer retention.
Contribute to cost-effective operations by optimizing call handling processes.
Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
High school diploma or equivalent; some college education preferred.
Previous customer service or call center experience is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to handle high call volumes and stressful situations with patience and professionalism.
Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
Medical, dental, vision, life insurance coverage for full-time, eligible employees.
Flexible Spending Accounts full-time, eligible employees
401k
Vacation/Sick for full-time and part-time employees
Holiday full-time and part-time employees
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email:
Memberservices@aceparking.com
describing the accommodation.
Customer Service Advisor Trainee- InsuraMatch
Customer Service Agent Job In Carson City, NV
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Customer Service
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$36,300.00 - $60,000.00
**Target Openings**
1
**What Is the Opportunity?**
Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time.
Classroom Training Schedule:
9AM - 5:30PM EST. Monday - Friday for first 4 weeks of employment
Post Training Schedule:
11:30AM - 8:00PM EST with rotating remote Saturdays 9AM - 5:30PM EST (every 4th Saturday)
Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties.
Within established timeframes, the Customer Service Advisor will:
-Assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support.
-Responds to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts.
-Handles a high volume of inbound calls.
-Processes policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center.
-Exercises good judgment, flexibility and friendliness in their interactions.
As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.
**What Will You Do?**
+ Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts.
+ Learns how to deliver first call resolution to make it easy for the customer.
+ Learns how to respond to customer/agent requests for quotes or changes to existing policies.
+ Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
+ Learn how to ensure current and complete documentation of all account notes.
+ Upon completion of training, this role will:
+ Assist customers with simple intent calls.
+ Accurately enter and update policy information into the various processing systems and handle phone inquiries.
+ Develop and foster Agent/Company Relationships.
+ Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
+ Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time.
+ Resident Property and Casualty or Personal Lines Insurance License preferred.
+ A Bachelor's degree from an accredited four-year college or university is a plus.
+ Prior insurance and/or call center experience preferred.
+ Previous customer service experience preferred.
+ High energy and motivation to follow up and take ownership.
+ Flexibility and ability to work under pressure.
+ Excellent communication, organization, and interpersonal skills.
+ Willingness and ability to learn new functions within the Customer Solutions Center.
**What is a Must Have?**
+ High school diploma or GED required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Customer Engagement Representative 1
Customer Service Agent Job In Reno, NV
This position represents the front door of the organization to ensure health care is received timely with an exceptional customer experience. This position will act as a liaison, primarily a patient advocate, between Renown, Hometown Health, its customers, and community members by processing requests, complaints, concerns, providing education in utilizing the resources and services of the organization resulting in "first call resolution". The successful Customer Engagement Representative is responsible for going above and beyond to provide an excellent experience in a professional, expedient, and proficient manner. This position serves as the voice of the customer and will engage with peers, office staff, and leaders to resolve or escalate questions and concerns. This is a personally fulfilling role as it provides the opportunity to make a genuine difference in each life that is touched.
Nature and Scope
This position is responsible for working in a fast-paced environment using several modes of communication including face-to-face, video conferencing, telephone, chat, messaging, and email. Representative must be able to master systems and technology associated with the role and be comfortable working efficiently while multitasking.
A representative must have excellent interpersonal skills to understand customer inquiries or complaints and manage through potential difficult conversations. Representative must maintain this level of service while working with complex situations and high volumes. Representatives will act as the voice of the customer, advocating on their behalf to ensure they receive best in class service by proactively identifying and escalating priority issues, de-escalating when appropriate, and going above and beyond to meet customer needs. They must be able to learn quickly so they can acquire the service and product knowledge to answer customers' questions accurately. Their work must be concise and accurate. They must have good knowledge of telephone and computer systems so they can use engagement center systems efficiently. This will be done in a consistently service-oriented manner to provide the highest level of satisfaction. The representative makes no medical necessity decisions.
Representatives must aim to deal with customer's inquiries and requests on the first call and be willing to be flexible to meet the customers' needs. Concise and accurate documentation in systems of record are required using correct grammar and complete sentences.
The Engagement Center remote shifts occur on a set schedule. Representatives are expected to be available for the entirety of their shift and work in a quiet private place that upholds HIPPA standards. Representative must be willing to work at the times needed to provide service to meet customer needs. Some positions include evening, night, weekend and holiday hours.
Incumbent will provide a variety of services to customers. These can include, but are not limited to:
* Provide excellent service utilizing basic knowledge of all services supported for Hometown and Renown Health.
* Follow established standard policies and procedures to complete pertinent tasks, meet customer needs, and work for one call resolution.
* Answering and routing of high volume of inbound/outbound interactions through multiple channels and computer software systems. Communicating with customers to resolve inquiries using various platforms.
* Coordinating healthcare services including appointment scheduling, updating patient records, obtaining authorizations, communicating with care teams, arranging transportation, paging on-call physicians, escalating patient concerns, general compliant and grievance resolution, basic navigation of the healthcare system, providing technical support, and payment collection.
* Provide appropriate responses to its customers and consumers regarding Plan benefits to include, but not limited to eligibility, benefit quoting, provider network, referral and authorization process, claims payment, as well as policies and procedures.
* Work effectively with professionals across the health system including providers, social workers, case managers, nurses, medical assistants, patient access representatives, insurance companies, and other third parties.
* Handle inquires related to compliance and regulatory auditing.
Performs other duties as required as well as meets and exceeds performance goals to ensure all departmental & organizational goals are achieved.
Disclaimer
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Requirements - Required and/or Preferred
Name
Description
Education:
Must have working-level knowledge of the English language, including reading, writing and speaking English. A college degree or equivalent experience is preferred by not required.
Experience:
Required to have strong customer services skills. Strongly preferred 1-2 years of experience in a position involving customer service, healthcare, or health insurance. Ability to speak Spanish desired.
License(s):
None
Certification(s):
None
Computer / Typing:
Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Ability to type average of 40 WPM. Experience with electronic medical record systems is a plus.
Customer Service Agent
Customer Service Agent Job In Las Vegas, NV
Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, LAs Vegas, Fort Lauderdale, Orlando, Virginia, and Atlanta.
MGS has immediate openings for Customer Service Agent at Harry Reid International Airport.
Pay Rate: $14.00 per hour Status: Full Time or Part Time
Benefits:
Paid Time Off (for FT positions)
Paid Training
401(k) Retirement Plan
Medical, dental, vision benefits
Referral Bonus ($150.00 per referral)
Incentive Rewards
Career growth
Objective and Essential Duties:
Provide various services such as wheelchair, security, and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people.
Provide wheelchair services ensuring that all security procedures are met.
Prevents losses and damage by reporting irregularities to the supervisor.
Maintain the wheelchairs in good condition and report the ones that need to be fixed.
Collect wheelchairs from terminals and parking lots.
Performs all other duties as assigned by management.
SHIFTS:
All shifts available
Requirements:
Must exhibit exceptional customer service and communication skills, both verbal and written
As a condition of employment, employee must successfully complete a background investigation.
Must be able to read, write and speak English.
Maintain a relationship with both employees and clients.
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
Ability to bend, push, and lift up to 70 pounds on a regular basis in order to perform the essential functions of the job.
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Must be at least 18 years old.
High school diploma or GED
Environmental Requirements:
Works nonstandard hours, evenings, weekends, holidays.
Competencies
Honest and Dependable
Committed
Teamwork
Innovation
Good Communication
Customer Service
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Property & Casualty Customer Service Agent
Customer Service Agent Job In Carson City, NV
An outstanding, highly respected insurance brokerage, in Carson City is seeking a full-time producer in Property and Casualty, to replace a team member who is retiring. This position is a base plus commissions position. You will need a current Nevada Property & Casualty License. The right candidate will be responsible, energetic, honest and disciplined. A stable work history is a must.
If you believe you have what it takes to join our team, please reply with your resume and a short summary about your professional background, and current state licenses.
Qualifications
You will:
Help maintain current client flow
Help walk in customers/ and work appointments
Prospect to generate new business through leads and referrals
Generate quotes
Provide “white glove” customer service/ Maintain our high retention rates
Conduct policy reviews and renew policies
Process payments
Cross-sell/ up-sell
Growing agency relationships with new and current customers
Base plus Commissions
Performance bonuses
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service
Customer Service Agent Job In Las Vegas, NV
At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
POSITION SUMMARY:
The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while maintaining company core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:
* Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner;
* Provides support to the Frontend team in the absence of the Frontend Manager;
* Operates front end equipment; register, calculator, scanner;
* Dedicated to meeting expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable;
* Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety; Engages in safe work practices and encouraging others to do the same;
* Responsible for presentation of work area, cleaning & organization -- uniform & personal appearance of self and Frontend Team Members;
* Utilizes POS and credit card system; handles cash and maintains balanced cash drawers;
* Processes returns, refunds, overcharges, and credits;
* Schedules coverage for Cashiers and Courtesy Clerks' breaks;
* Completes beginning and end-of-shift procedures;
* All other duties as assigned.
SKILLS AND QUALIFICATIONS
* Customer Service and retail experience desirable;
* Bilingual: Spanish and English preferred.
PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
* WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
* STANDING: Continuously, throughout shift.
* LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
Disclaimer:
Pay Scale $10.25 to $25.79
The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position.
Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with NV Senate Bill 293 and state and local minimum wage standards.
Customer Solutions Representative - Connected Products
Customer Service Agent Job In North Las Vegas, NV
* Handles and resolves customer connectivity, WiFi, networking and app support issues through phone and email queues for Moen's Smart Water (IOT) products in a call center environment. Escalates complex issues to the Sr. Smart Water Support Specialist
* Delivers a customer experience that helps to drive unsolicited, positive "word of mouth" advertisement for Moen Incorporated
* Effectively explain technical information to users of all knowledge levels
* Process, handle, and escalate tasks and issues as required while gathering and documenting appropriate data and steps taken
* Log and document all customer interactions in Moen's cloud based solutions (C4C)
* Consistently deliver reliable and professional support to customers while utilizing product knowledge and in-depth technical and diagnostic skills.
* Respond calmly and effectively to all customer situations while having a positive attitude
* Achieve individual and team goals, objectives, and performance targets
* Stay up to date with the latest technology trends and best practices
* Collaborate with internal teams to resolve issues
Call Center Agent, Reservations
Customer Service Agent Job In Las Vegas, NV
YOUR MISSION (The Job Description)
The Call Center Agent will play an important role in handling hotel room reservations, dining reservations and cabana requests in an efficient, courteous manner, and for up selling the hotel to achieve maximum efficiency. The Call Center Agent will also be responsible for handling casino guests, providing all the same services in relation to their player status.
Call Center Collections Representative
Customer Service Agent Job In Las Vegas, NV
Since our first store opened in 1986, Check City has earned a reputation as a friendly, honest, and valued provider of convenient financial services. With more than 65 stores located in multiple states, Check City offers hundreds of thousands of loyal customers an impressive range of financial services, exceptional customer service, comfortable and inviting stores, and the peace of mind that comes from working with an established national company with a solid reputation.
Purpose:
To effectively recover outstanding debt while providing exceptional customer service that encourages repeat business and word of mouth product and service promotion. Locating and notifying customers of delinquent accounts via an omni-channel portal, allowing a variety of contact methods (Phone, E:Mail, SMS) to solicit payment. Duties include assisting customers with variable payment plans, updating customer information, maintaining a professional relationship with our customers and keeping accurate records of collection and status of accounts.
Preferred Skills & Qualifications
Excellent verbal communication and active listening skills
Good grammar and writing skills
Computer literacy and the ability to type 25 wpm and 10-key
Good judgment and intermediate problem-solving skills
Good time-management skills, and the ability to work with a team
Knowledge of basic financial principles
Call Center, Sales, and Customer Service experience (preferred)
Ability to use general office equipment (Copier, Scanner, FAX machine, Stapler, etc
Knowledge of principles and processes for providing professional customer service. This includes customer needs assessment, meeting quality standards for services and an evaluation of customer satisfaction.
Additional Requirements
Requires regular and consistent attendance and punctuality.
Requires good time management skills to manage one's own time and the time of others.
Ability to meet production goals as set forth by Check City Management.
Requires the ability learn and use a PC and related equipment to enter data or process information.
Requires ability to type twenty-five (25) plus words per minute with minimal errors.
Requires employee to wear a stereo headset for prolonged periods of time.
Requires ability to read English and understand ideas and information provided both verbally and in written form.
Requires ability to provide written customer correspondence utilizing grammar and punctuation.
Requires ability to quickly and correctly calculate simple arithmetic problems.
Ability to arrange things or actions in certain order or pattern according to specific rules.
Must be 18 years of age or older
Must have a high school diploma or GED
Non-Essential Job Functions:
Some lifting may be required on items up to twenty-five (25) pounds.
General housekeeping chores to maintain a clean work environment.
Must have the ability to work a set schedule:
8:00am-5:00pm Monday-Friday. Rotating Saturdays
10:00am - 7:00pm Monday-Friday. Rotating Saturdays
8:00am-5:00pm Saturday (normally every fourth week)
Days off vary and may even be split
Must be willing to work in the Summerlin Area (NW)
Must be able to work in a seated position in a semi-enclosed cubicle
Pay is $16.00 to $18.00 hr