Customer service agent jobs in New Hampshire - 587 jobs
Customer Service Representative
Masis Staffing Solutions 3.7
Customer service agent job in Concord, NH
Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a CustomerService Representative. This is an excellent opportunity for someone with strong customerservice and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment.
Schedule: 1st Shift | Mon-Fri, 8:00 AM-4:30 PM
Pay: $23/hour based on experience
What You'll Do
Reporting to the Plant Manager, the CustomerService Representative will:
Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams
Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production
Communicate order status updates to customers and internal stakeholders throughout the production lifecycle
Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers
Coordinate trucking and shipments; track deliveries and proof of delivery as needed
Assist customers and sales engineers with material and compound selection
Maintain requested and estimated ship dates to support inventory planning
Handle customer complaints, returns, and allowances with professionalism and sound judgment
Prepare customs documentation for Canadian shipments when required
Send customer satisfaction surveys and track responses to address concerns
Collaborate closely with Sales, Planning, Warehouse, and other internal departments
What We're Looking For
High School Diploma or GED required
Strong verbal and written communication skills in English
Excellent attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with data, order tracking, and ERP systems
Customer-focused mindset with problem-solving ability
$23 hourly 1d ago
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Customer Experience Rep II / Bilingual Customer Experience Rep I
Unitil Service Corporation 4.9
Customer service agent job in Concord, NH
We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner.
Availability & Scope
POSTING DETAILS
Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter
We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation.
Operating Hours
Regular business
Monday through Friday, 7am - 7pm
Emergency business
Monday through Friday, 5am - 7am & 7pm - 10pm
Saturday & Sunday, 8am - 4pm
Work Shift
Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined
An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies.
Holiday coverage is provided on a volunteer basis
On-Call Availability
There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise
Principal Accountabilities:
% of Time
End Results
70%
Respond and communicate promptly to customer inquiries through various communication channels
Acknowledge and resolve customer complaints
Process all customer requests in accordance with all policy and procedures
Communicate and coordinate with peers and supervisors as necessary
Provide feedback on the efficiency of the customerservice processes
Ensure customer satisfaction and provide professional customer support
Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution
Contribute to the team and help foster an atmosphere of support by applying Unitil core values
Maintain a positive, empathetic and professional attitude toward customers at all times
20%
Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience
Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay
10%
Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies
As
Needed
Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager
Qualifications for Customer Experience Representative II
High School diploma, general education degree or equivalent experience
2-year experience in providing telephone customerservice in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Qualifications for Bilingual Customer Experience Representative II
High School diploma, general education degree or equivalent experience
Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish
2-year experience in providing telephone customerservice in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment.
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 01/06/2026
$32k-35k yearly est. Auto-Apply 13d ago
Customer Development Representative
Crown Linen Service Inc. 4.2
Customer service agent job in Nashua, NH
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customizedcustomer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
$60k-90k yearly 17d ago
Customer Service Banker
MVSB
Customer service agent job in Rochester, NH
Job Description
MVSB is seeking a motivated and experienced banking professional to join our award-winning customerservice retail team. We are seeking a full-time CustomerService Banker (Universal Banker) at our
Rochester, NH
branch.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Starting salary begins at $20.64 per hour and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customerservice and/or cash handling role
Experience utilizing software applications to perform customerservice duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customerservice positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customerservice experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customerservice delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly 11d ago
Customer Service Banker
New Hampshire Mutual Bancorp
Customer service agent job in Alton, NH
MVSB is seeking a motivated and experienced banking professional to join our award-winning customerservice retail banking team. We are searching for a CustomerService Banker (Universal Banker) at our Alton, NH branch.
MVSB was recently voted 1
st
place for “Best Place to Work” in the Laconia Daily Sun's, Best of the Lakes Region.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Hourly pay begins at $20.64 and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customerservice and/or cash handling role
Experience utilizing software applications to perform customerservice duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customerservice positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customerservice experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customerservice delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly Auto-Apply 39d ago
Data Entry/Customer Service
Raven Ridge
Customer service agent job in Concord, NH
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Job Type: Full-time - TEMP TO HIRE
Responsibilities:
Accurately input customer information into databases.
Respond to customer inquiries via phone, email, or chat.
Collaborate with teams to resolve issues promptly.
Maintain data integrity and confidentiality.
Contribute to process improvement initiatives.
Qualifications:
High school diploma or equivalent.
Previous data entry and customerservice experience preferred.
Excellent communication and problem-solving skills.
Proficiency in data entry software and Microsoft Office.
Ability to multitask and prioritize workload.
Compensation: $20.00 - $25.00 per hour
Our History2006The Bedford NH office opens and Staff Hunters begins working with more and more clients in the greater Manchester marketplace. The personalized approach, consistency and high quality control creates a distinct competitive advantage in a market where fast growth at any cost is the norm.
2008Ari joins the Bedford office of Staff Hunters to focus on building a Senior-level Finance practice in Southern, NH and Northern, MA.
2013Sara opens the Administrative practice in Bedford and makes an immediate impact in the scope and depth of the recruiting and placement in the office.
2015The Bedford office grows and Tony makes plans to transition toward retirement. Raven Ridge is founded and acquires the Bedford location. The office expands and moves to a larger space in Bedford, NH. Payroll and billing operations move to the Bedford office. Growth and change create new business partners and new relationships; both internal and external.
2016A banner year for finding great team members! Dennis joins the Technical / Engineering group, assisting in the growth of the business. Kassey joins the Administrative team offering expertise in the Administrative and Human Resources job market.
2020Ashlee joins the organization to head up administrative operations in charge of payroll and billing.
$20-25 hourly Auto-Apply 60d+ ago
Customer Service Advisor - Salem
Scrub-A-Dub Auto Wash Centers
Customer service agent job in Salem, NH
Full-time, Part-time Description
Are you a people person? Do you love cars?
New England's leading auto-wash company is seeking smiling customerservice advisors to work in a fast-paced work environment. A 50+ year old family business, ScrubaDub is transforming the car wash experience in New England, and looking for new team members to grow with us.
Responsibilities and Duties:
Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service!
Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions.
Store Operations: Maintain a clean and organized location. Complete necessary side-work and house-keeping items including cleaning the lot, and some basic maintenance work in the carwash.
Requirements
Qualifications and Skills:
The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business.
The ideal candidate has a passion for customerservice, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales
Good verbal & written communication skills preferred
Basic computer skills to enter customer information as needed into our database
CustomerService Experience and cash register experience is preferred but not necessary as we will train the right candidate
Grit - you'll be working outside in the cold and the heat
Benefits:
Employees average $18-22 per hour with bonus and tips. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include:
Average wage of $18-22 per hour, with wages and performance based bonus included
Health Insurance option for full time employees
401K Retirement plan with 3% employer match
Free carwashes for your personal vehicle
Growth potential at a fast growing company
$18-22 hourly 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service agent job in Manchester, NH
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$29k-34k yearly est. 4d ago
Cashier/Store CSR
Sandri Energy, LLC 3.9
Customer service agent job in Lebanon, NH
Job Description
???? Now Hiring! Full-Time Cashier - Sandri West Lebanon Store ???? ???? Schedule: Full-Time, 2:00 PM - 10:00 PM (Must be available to work weekends)
Looking for a full-time role where you can stay active, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandri's West Lebanon store! We're hiring a Cashier who can work with a smile, stay organized, and keep up with the fast pace of a busy convenience store.
???? Who We Are:
Sandri is a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont. We pride ourselves on maintaining clean, safe, and welcoming stores where both customers and employees feel appreciated.
???? What You'll Be Doing:
CustomerService & Sales: Greet customers, process transactions accurately, handle lottery sales, and check IDs for alcohol and tobacco purchases.
Keep It Clean: Clean restrooms, sweep/mop floors, wipe counters and pumps, empty trash, and maintain a clean and safe environment inside and outside the store.
Stock & Restock: Refill shelves and coolers, rotate products, and check in deliveries.
Stay Alert: Monitor customer needs and follow all safety and security procedures.
???? Physical Requirements:
This role is active and on your feet! You must be able to:
Stand and walk for extended periods (up to 8 hours).
Lift, carry, and move products and supplies up to 40 lbs.
Bend, reach, kneel, and climb step stools or ladders as needed.
Perform cleaning tasks using mops, brooms, and cleaning agents.
Work in coolers and freezers during restocking (brief periods).
???? Who We're Looking For:
Dependable: Shows up on time, every time.
Friendly & Attentive: Loves helping people and keeping things running smoothly.
Detail-Oriented: Can manage transactions and balances accurately.
Responsible: Follows rules for ID checks and safe practices.
Hard-Working: Takes pride in a clean, organized, and well-stocked store.
???? Perks of Working at Sandri:
???? Uniforms Provided
⏰ Paid Time Off & Vacation (for full-time team members)
???? Growth Opportunities - We love to promote from within!
Apply today and bring your energy to a company that values its people!
$28k-34k yearly est. 23d ago
Customer Relations Specialist
Pica Manufacturing Solutions
Customer service agent job in Derry, NH
Job Description
Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you'll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You'll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.
Key Responsibilities:
Act as the primary point of contact for our customers, answering questions and providing timely support.
Process new orders and adjust existing orders with precision and care.
Provide customers with updates on delivery schedules and ensure they're informed every step of the way.
Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
Report on customer satisfaction trends and offer insights to management for continuous improvement.
Assist in managing inventory to ensure product availability aligns with customer needs.
Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).
What We're Looking For:
Excellent verbal and written communication skills, with the ability to engage customers effectively.
Active listening skills and a customer-first mindset.
Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
A proactive approach to problem-solving and resolving conflicts.
Team-oriented and excited about working in a fast-paced, collaborative environment.
Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you'll enjoy a comprehensive benefits package, including:
Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
Company Culture: Participate in our holiday parties and outings - we believe in celebrating success together!
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sCmeIDesdE
$33k-52k yearly est. 31d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer service agent job in Manchester, NH
Virtual CustomerService Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customerservice , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
$9-14 hourly 60d+ ago
Airline Passenger Service Agents MHT, $18/hr paid weekly
Trego Dugan Aviation of Grand Island Inc. 4.0
Customer service agent job in Manchester, NH
This is a part-time position, that will require full-time hours during the training process. Selected applicants must be able to travel outside of the state for paid training for a minimum two weeks. All travel and training is paid for.
Starting wage $18.00 per hour
General Purpose of Job (s):
Passenger ServiceAgent
This position is responsible for providing total customerservice to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English, bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
Must be well groomed.
Other duties as assigned.
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and to considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be understanding and helpful on the job.
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Physical Demands:
Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum two (2) years CustomerService experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays.
$18 hourly Auto-Apply 15d ago
Customer Call Center REP
Global Channel Management
Customer service agent job in Concord, NH
Customer Call Rep needs 1+ years experience
Customer Call Rep requires:
Monday to Friday 8am to 4:30pm
Call center
Clerical/customerservice experience
Must pass preemployment, drug test
Communicate well with team
Grammar accuracy
Customer Call Rep duties:
Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
$29k-37k yearly est. 60d+ ago
Service Dispatcher
Dead River Company 4.8
Customer service agent job in Manchester, NH
Join Our Team -
Find Your Future!
At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!!
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
Health Insurance - Premiums as low as 5$ for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term Disability
401(k) plan with company match
Paid time off and 10 paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY and VT!
Ideal Candidate will have:
A focus on Safety!
Have strong communication and interpersonal skills
Planning and scheduling skills
The ability to work in a team environment within and between departments
Analytical skills
Technology/computer skills
The ability to hold others accountable
A commitment to exceptional customer relations
Dependability
Accuracy, organization, and attention to detail
The ability to work in a dynamic environment without distraction
Flexibility to work seasonal overtime
$32k-38k yearly est. 60d+ ago
Call Center Agent | CHMG Patient Contact Center | Full Time | Days
Concord Hospital, Inc. 4.6
Customer service agent job in Concord, NH
Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customerservice.
Education
High School degree or General Educational Development equivalency required; demonstrated customerservice ability to interact with the public, staff and patients preferred.
Certification, Registration & Licensure
None required.
Experience
* Excellent communication skills
* Ability to problem solve
* Demonstrates accuracy and attention to detail
* Ability to thrive in a self-directed, online work environment
* Ability to handle a high call volume environment while maintaining professionalism and high performance
* Strong computer and keyboard skills required (Words per minute will be asked upon interview)
* Knowledge of medical office and hospital operations a plus
* Familiarity with medical terminology a plus
Responsibilities
* Answer incoming calls and triage appropriately
* Schedule appointment in the electronic medical record
* Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
* Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.
* Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
* Obtains and verifies insurance and demographic information. Reconciles work lists and reports.
* Facilitates patient care between primary, specialty, and ancillary services.
* Supports a culture of "yes" In support of a patient centered medical home.
* Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.
* Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.
$29k-35k yearly est. Auto-Apply 10d ago
Call Center Representative
Irwin Toyota Ford Lincoln
Customer service agent job in Laconia, NH
Join our Internet Sales Department handling incoming phone calls and leads to set appointments for our sales staff. Fast paced, busy and fun environment!
Ranked as one of the fastest-growing companies and best dealerships to work for in New Hampshire and New England, our team is comprised of many of the most talented automotive professionals in the industry. We are currently seeking an enthusiastic Service Technician Trainees to join our team. We are willing to train from the ground up. No experience is needed! As you develop through our 5-level mentorship program, you will have training opportunities that no other shop can offer. We are a place for employees to have a career, not just a job.
What We Offer
Medical and Dental Insurance
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Technician Specific Benefits
State-of-the-art, brand new facility and cutting-edge technology
Uniforms provided
Discounts on products and services
Work environment OSHA certified to current Air Quality Standards
Highly productive shop
Career advancement opportunities, promote from within
ASE and state inspection certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands-on and web-based training
Clean and professional work environment
Competitive wages
Responsibilities
Learn to perform work specified on the repair order with efficiency and in accordance with dealership
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
Learn how to Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
Learn how to Execute repairs under warranty to manufacturer specifications
Take ASE Certification Assessment
Qualifications
No Experienced Required
Passion for cars
Willingness to learn
Must hold a high school diploma or equivalent
Positive, friendly attitude, along with a customerservice mentality
Enjoy working in a fast-paced environment
Team player
Must have a valid driver's license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
$29k-37k yearly est. Auto-Apply 60d+ ago
Automotive Service Dispatcher
Bill Dube Ford Toyota
Customer service agent job in Dover, NH
Job Description
Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now.
What We're Looking For
We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.
What We Offer
Highly productive shop
Heated shop
Shop equipped with the newest technology and equipment
Clean and professional work environment
401K with match
Full medical and dental insurance
Employee purchase plans
Life insurance
Paid vacation and holidays
Responsibilities
Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Assists in Maintaining clean work environment for our clientele
Qualifications
Minimum 1 year experience in a Service Department, Independent, or Dealership setting
Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude
High volume mentality
Must be wiling to work on Saturday
Set five day work schedule with one day off during week as well as Sunday
Must be able to pass pre-employment screens (Background & Drugs)
Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$33k-41k yearly est. 9d ago
Customer Relations Specialist
Pica Manufacturing Solutions
Customer service agent job in Derry, NH
Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you'll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You'll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.
Key Responsibilities:
Act as the primary point of contact for our customers, answering questions and providing timely support.
Process new orders and adjust existing orders with precision and care.
Provide customers with updates on delivery schedules and ensure they're informed every step of the way.
Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
Report on customer satisfaction trends and offer insights to management for continuous improvement.
Assist in managing inventory to ensure product availability aligns with customer needs.
Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).
What We're Looking For:
Excellent verbal and written communication skills, with the ability to engage customers effectively.
Active listening skills and a customer-first mindset.
Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
A proactive approach to problem-solving and resolving conflicts.
Team-oriented and excited about working in a fast-paced, collaborative environment.
Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you'll enjoy a comprehensive benefits package, including:
Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
Company Culture: Participate in our holiday parties and outings - we believe in celebrating success together!
$33k-52k yearly est. Auto-Apply 60d+ ago
Automotive Service Dispatcher
Bill Dube Ford Toyota
Customer service agent job in Dover, NH
Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now.
What We're Looking For
We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.
What We Offer
Highly productive shop
Heated shop
Shop equipped with the newest technology and equipment
Clean and professional work environment
401K with match
Full medical and dental insurance
Employee purchase plans
Life insurance
Paid vacation and holidays
Responsibilities
Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Assists in Maintaining clean work environment for our clientele
Qualifications
Minimum 1 year experience in a Service Department, Independent, or Dealership setting
Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude
High volume mentality
Must be wiling to work on Saturday
Set five day work schedule with one day off during week as well as Sunday
Must be able to pass pre-employment screens (Background & Drugs)
Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$33k-41k yearly est. Auto-Apply 60d+ ago
Food Service Call Center Operator | Per Diem
Concord Hospital 4.6
Customer service agent job in Concord, NH
In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician prescribed menu.
Education
Some additional training beyond high school, but less than an Associates Degree.
Certification, Registration & Licensure
None required.
Experience
Three months experience in an office, food service or hospitality related setting; and computer experience in a Windows environment required. Strong communication skills and the ability to use an automated call distribution system highly preferred.
Responsibilities
Processes patient meal orders, diet orders, special services, consults, transfers, nourishments and
requisitions.
Provides customerservice to patients.
Answers incoming phone calls.
Delivers patient nourishments.
Actively attends departmental meetings.
Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to bend, reach, and walk. The employee is occasionally required to climb, smell, squat, stand, and taste.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, nonweather related heat or cold, and slippery surfaces.
The noise level in the work environment is usually moderate.