Customer Service Representative
Customer Service Agent Job In Newark, NJ
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Description for Internal Candidates
Customer Service Representative
Onsite in Newark, NJ
Hourly rate $16.50/hr
What you get:
Full-time Employment with Benefits day one including paid Holidays.
$16.50/hr
Bilingual in Spanish $17.50/hr
Paid Training
Great Work Environment
Requirements:
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work 10:15pm to 7:15pm any day of the week
Summary:
As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing:
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.50/hr
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Client Service Representative II
Customer Service Agent Job In Woodcliff Lake, NJ
US-NJ-Woodcliff Lake Type: Full-Time # of Openings: 1 NJ - Woodcliff Lake-Motorla-MS About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving:
-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Inventory Services:
-Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
-Analyzes ongoing activity of inventory.
-Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
-Monitors and communicates status of inventory.
-Initiates, conducts and reports on Physical Inventories.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-RH1 #PM20
PIe2153d5919e3-26***********2
Customer Support Representative
Customer Service Agent Job In Parsippany-Troy Hills, NJ
About Us
Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” two years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ.
Overview
We are seeking a dedicated and motivated Customer Support Representative to join our dynamic team. This role is essential in providing exceptional support and service to our clients and partners. The ideal candidate will possess strong communication skills, a keen attention to detail, and the ability to work effectively in a fast-paced environment. This person will be solution-oriented and eager to learn a complex business.
Job Duties:
Provide outstanding customer support via phone, email, and chat, with taking up to 40-50 calls per day
Assist clients with inquiries regarding products and services, ensuring a high level of satisfaction.
Maintain accurate records through data entry and computerized systems.
Communicate effectively with team members and clients to resolve issues promptly.
Demonstrate excellent phone etiquette while handling client interactions.
Collaborate with sales and other departments to streamline client services and improve overall efficiency.
Resolve support tickets and assign them to the corresponding departments
Maintain a queue of ongoing support tasks and resolve all customer issues in a high-priority manner
Proactively communicate with leadership to escalate any issues for immediate resolution
Participate in training sessions to enhance product knowledge and service skills.
Qualifications
Minimum of 2+ years in a customer support in a call center environment
Proven experience handling a high volume of inbound customer calls
Insurance or automotive industry highly preferred
Ability to handle high volumes of tickets and resolve escalated issues with a sense of urgency
Strong business acumen with the ability to identify client needs and recommend appropriate solutions.
Excellent communication skills, both verbal and written.
Proficiency in data entry and familiarity with MS office software applications.
Ability to work independently as well as part of a team in a collaborative environment.
Strong organizational skills with an emphasis on attention to detail.
Superior sense of urgency and ability to complete tasks in a timely manner
Strong customer-first attitude and relationship building skills
Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for two years in a row, we offer:
Competitive compensation
Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
PTO and Sick Time
Corporate events, team and culture building activities, employee awards and recognition, company trips and more!
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.
Customer Service Specialist
Customer Service Agent Job In Kenilworth, NJ
Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain.
The group has 9 subsidiaries around the world and Ventós USA Inc is the North American one.
In our process of growth, we are looking for a Customer Service Specialist who will work closely with Administration department.
Responsibilities
Direct communication and coordination with the customer.
Process orders, create shipping documentation and coordination with shipping department.
Identify and assess customers' needs and coordinate changes or improvements with sales department
Receive, evaluate and solve customer complaints in coordination with QC, Logistics or other Departments that might be involved.
Contract management and stock allocation supervision
General, Customer and Supplier Accounting.
Provide support and assistance in the daily accounting operations, as well as the reconciliation of accounts for monthly and annual closings.
Solve queries.
Request samples and documentation for customers.
Profile
At least 3 years of relevant experience in a related field with excellent customer service skills.
A desire to be a part of a fast-paced growing company with an opportunity to progress as a professional.
Strong communicative skills and capable to work alone and as part of a team; enthusiastic and reliable.
Organized and self-taught person.
Microsoft Package knowledge and experience (Excel mainly a plus and Word)
Knowledge and experience in Microsoft Dynamics ERP (Navision)
Knowledge and experience in Google environment (GMAIL, DRIVE, Documents...)
What do we offer?
Hybrid working model: Office Staff be able to work from home 1 day per week. 4 days per week work from the office.
Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!
Client Services Representative
Customer Service Agent Job In Marlton, NJ
Client Services / Sales Support Associate (Marlton, NJ)
Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location.
The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also, requires strong organizational skills and attention to detail.
Responsibilities:
Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc.
Schedule and confirm client appointments.
Prepare and process client paperwork for all transactions along with remedying paperwork not in good order.
Document client interactions via Redtail CRM
Submit correspondence and sales material to compliance for review
Inform financial advisor of client issues of significant concern
Stay apprised on industry and company rules and regulations
Attend the appropriate branch meetings and conferences
Other projects and tasks as assigned
Skills Required:
Ability to develop strong client relationships
Excellent oral and written communication skills
Ability to work independently
Problem solver and critical thinker
Ability to anticipate client and advisor needs
Capable of working under deadlines
Ability to do research to answer questions
Software Used:
Redtail (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel
and Word
Knowledge/Experience:
Preferably securities registration with at least 2 years of previous experience in a sales support role
Investment/brokerage operations experience
Customer service experience
Thorough knowledge of mutual funds and retirement plans
Experience with Financial Planning Software highly desired
Series 6 or 7 and 63 registration required. If the candidate does not presently have, will be required to obtain within 6 months of employment.
Data Entry CSR
Customer Service Agent Job In Fairfield, NJ
Data Entry/ Customer Service
Hours: 8:00am-4:00pm M-F
Salary: up to $60k- $25-28
Duration: Temp-To-Hire, convert permanently
Processing payroll/data extraction/data entry
Inputting hours into clients payroll accounts
Adjusting client portals and running reports
Handling inquires clients may have
Answering questions via email, phone, or virtual appointments
Must have great data entry skills adn previous data entry experience
If you or anyone you know is interested in this role, please apply now!
For more information on this job posting, please text 201.389.7329.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Specialist
Customer Service Agent Job In Rutherford, NJ
Born from the will of LVMH Group, world leader in luxury, to establish itself in the eyewear sector, Thélios designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons: Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, Tag Heuer and Fred! In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet.
CUSTOMER SERVICE REPRESENTATIVE
POSITION SUMMARY: This person will be responsible for order entry, modifications/releases, tracking and monitoring of orders/backorders while providing excellent customer service. The ideal individual should possess exceptional communication skills and impeccable attention to detail.
KEY RESPONSIBILITIES
Responsible for order entry processing, modification, verification, and release using SAP software.
Manage set up of new clients and customer master data change requests including order entry and data maintenance using SAP, including handling product.
Respond to internal and external customers via phone and email for order, product status, assistance, and related information or issues.
Deliver excellent customer service and ensure high quality of service to all accounts and future clients.
Monitor and track customer orders, backorders, shipping windows and follows up with accounts.
Follow up on purchase order extensions, status, current and future product availability, as well as expedited shipping.
Ensure deliveries are being met within the designated shipping window provided by Supply Chain.
Maintain active communication with the Distribution Center regarding product shipment priorities.
Tracks and assigns return authorizations.
Ability to generate and be responsible for order and product availability reports.
Resolve customer-related issues and or escalated complaints.
Manage, investigate, and dispute chargeback claims.
Perform other duties as assigned.
THE RIGHT CANDIDATE
The ideal candidate is a proactive organizer, professional and problem-solver. The role involves working with a cross-functional team both junior & senior stakeholders and complex situations. A calm demeanor measured attitude and positive outlook are essential to success.
SKILLS/ EXPERIENCE
High School Diploma or Associate degree in Business Administration or certification preferred
Minimum of 2+ years of relevant Customer Service experience
Excellent data entry skills with high attention to detail and superb time management skills
Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment
Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude
Proficient knowledge of Microsoft Office, SAP, Salesforce knowledge a plus
Bilingual in Spanish, Italian or French a plus, but not required
Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted.
Direct applicants only, no third-party staffing inquiries, please.
Customer Care Executive
Customer Service Agent Job In Hoboken, NJ
About the role
As a Customer Care Executive at Parfums de Marly and Initio Parfums Privés, you will be an essential part of our customer service team, playing a pivotal role in ensuring exceptional customer experiences across all touchpoints in our e-commerce operations. You will report directly to the Global Customer Care & Community Manager, the role will be instrumental in handling customer inquiries, resolving issues, and enhancing overall satisfaction. This role is integral to supporting the company's goal of building lasting relationships with our customers and driving retention through exceptional service.
Key Responsibilities:
Serve as the primary point of contact for customer inquiries via email, chat, WhatsApp, Facebook, and Instagram Direct Messages, ensuring all interactions reflect our brand DNA and high standards of excellence.
Resolve customer concerns efficiently, including order issues, shipping delays, product inquiries, and return requests.
Collaborate with cross-functional teams, including logistics, marketing, and product teams, to address and resolve customer issues promptly.
Monitor and analyze customer service metrics, including response time and satisfaction ratings, to identify areas for improvement. Contribute to the development of reports, including Voice of Customer insights and KPI reporting.
Document and escalate recurring issues to the appropriate departments for resolution and process improvement.
Develop and maintain a thorough knowledge of our products, policies, and e-commerce platform to provide accurate and relevant assistance.
Support the implementation of customer experience, and initiatives to drive repeat purchases.
Proactively gather customer feedback and provide insights to the Global Customer Care & Community Manager for strategy optimization.
Ensure compliance with company policies and maintain professionalism in all customer interactions.
Role - Specific Skills:
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency with customer service platforms (e.g., Zendesk) and e-commerce platforms (e.g., Shopify).
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Empathy and patience when handling customer interactions.
Basic knowledge of CRM systems and reporting tools.
Desired Background and Experience:
A minimum of 3 years of experience in a customer service or customer care role, preferably in an e-commerce environment.
Bachelor's degree in business, communications, or a related field.
Familiarity with e-commerce logistics, including shipping, returns, and fulfillment processes.
Proven track record of achieving customer satisfaction targets and maintaining high service standards.
Experience in managing customer inquiries across multiple channels, including live chat.
Ability to analyze customer feedback and provide actionable recommendations.
Customer Service Representative
Customer Service Agent Job In Marlton, NJ
Who we are looking for:
Embark on an exciting journey as a Customer Service Representative, where your enthusiasm for delivering outstanding service will shine through every interaction. You'll be at the heart of our mission, using various channels to solve problems and elevate the customer experience in a fast-moving, customer-first environment.
What sets us apart is our commitment to nurturing your career. Our immersive training program is more than just an introduction-it's designed to spark your growth and prepare you for an exciting career.
At bet365, we invest in your development; you'll be welcomed into a supportive network of mentors and peers committed to your success. Together, we'll challenge conventions and set new standards for customer service excellence. Join bet365 and step into a career that's Never Ordinary.
Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, and more. This position is to be filled with a start date of February 24th.
Preferred Skills and Experience:
Strong individual and team collaboration skills.
Exceptional verbal and written communication abilities.
Keen listening skills.
A passion for delivering outstanding customer service.
Eagerness to expand personal knowledge and skills.
Meticulous attention to detail.
Proficiency in multitasking within a fast-paced environment.
Innovative problem-solving capabilities.
Efficient typing, literacy, and numeracy skills.
Maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities:
Ensuring a positive experience for our customers.
Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
Communicating with customers via live chat, telephone, and email effectively and efficiently.
Resolving customer requests and complaints in a timely and polite manner.
Conducting internal tasks to improve customer perception of our platform.
Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
Advocating for responsible gaming.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - **********************************************
Customer Service Representative
Customer Service Agent Job In Somerset, NJ
Job Title:
CUSTOMER SERVICE Representative
Department:
Customer Excellence
Reports To:
Country Manager, NAM
FLSA Status:
Exempt
The Customer Service Representative will be responsible for serving the organization's accounts. This role involves overseeing day-to-day operations for their accounts, ensuring they delivers exceptional service, and acting as the primary escalation point for complex issues. The Customer Service Representative will also collaborate with cross-functional teams to develop strategies that enhance customer satisfaction and drive long-term account retention. utilization.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities:
Customer Support and Relationship Management:
Act as a point of escalation for complex customer inquiries or complaints, resolving them efficiently to maintain trust and satisfaction.
Build and nurture relationships with strategic accounts, ensuring their needs are proactively met.
Monitor customer feedback and trends to identify opportunities for improvement in service delivery.
Operational Excellence:
Develop and implement processes to improve efficiency and ensure service levels are consistently met or exceeded.
Oversee the accurate documentation of customer interactions and resolutions in the CRM system.
Monitor key performance indicators (KPIs) and prepare reports for management on team performance and customer satisfaction metrics.
Strategic Collaboration:
Work closely with account managers, sales, and operations teams to align service delivery with overall account strategies.
Participate in strategy meetings to provide insights on customer service trends and contribute to action plans for account growth and retention.
Recommend and implement innovative approaches to enhance the customer experience for strategic accounts.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Conflict Resolution - Confronts difficult situations. Encourages open communications. Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve conflicts.
Cooperation - Displays positive outlook and pleasant manner. Establishes and maintains effective relations.
Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts.
Works cooperatively in group situations
Dependability - Commits to doing the best job possible. Follows instructions, responds to management direction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.
Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase production. Works quickly.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED) is required. Finance, economics, business, or related four-year degree preferred. A minimum of four years previous experience in a similar role is desired.
Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Working knowledge of/Fluency in the English language (spoken and written).
Mathematical Ability:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have
Proficiency with Microsoft Office applications.
Expert skills in spreadsheets and word processor usage.
Adeptness at reviewing data and extracting meaningful performance indicators.
Knowledge of database software and order processing systems.
Previous experience using an ERP system is preferred.
Certificates and Licenses:
None required
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs work in indoor conditions, 100% of the time.
Performs work near moving or mechanical parts, 10% of the time.
Works alone 50% of the time.
The noise level is moderate (general office and light manufacturing).
This position requires working with office equipment, and computer equipment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and reach with hands and arms.
The employee is frequently required to stand and sit.
The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
Customer Service Representative
Customer Service Agent Job In Elmwood Park, NJ
Overview: A growing manufacturing company is on the lookout for a committed Customer Service Representative to join their growing team. This role offers the opportunity to engage with diverse teams within the facility to ensure an excellent customer experience. You'll work closely with sales, production, and other departments to support and enhance customer satisfaction. This is an on-site position with regular hours, Monday to Friday, from 8:30 AM to 5:00 PM.
Key Responsibilities
Partner with the sales department to ensure exceptional customer service standards are consistently met.
Collaborate with scheduling and logistics teams to facilitate smooth and timely deliveries.
Engage in various customer-focused projects, understanding client requirements and implementing effective solutions.
Leverage technical skills to assist customers and utilize industry-specific software.
Contribute to daily operational meetings, helping to streamline processes.
Oversee order entry and data management, maintaining a high level of accuracy.
Offer comprehensive support to customers and the sales team, coordinating with internal departments to address inquiries and requests.
Qualifications:
Experience in manufacturing and packaging is advantageous.
Highly Detail-Oriented: A keen eye for accuracy and precision is essential.
Customer-Focused: Previous experience in customer support is a strong asset.
Eager to Learn: Interest in gaining in-depth knowledge of the packaging industry.
Schedule: Consistent work hours, Monday to Friday, from 8:30 AM to 5:00 PM-no weekend shifts.
Inside Customer Service Representative
Customer Service Agent Job In Rahway, NJ
Grignard Company is a leading producer of specialized chemistry products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. We have a remarkable customer retention rate exceeding 95%, showcasing our commitment to delivering superior performance and value.
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Key Responsibilities:
Sales Support:
Providing shipping rates for customer inquiries and prospects to obtain best value
Responsible to adhere to all SOPs for the Sales Support
Communicating new orders to appropriate Business Development / Account Management representative in system
Communicate related information to Business Development / Account Management from accounting system
Manage and maintain customer profile is in CRM and/or Accounting system
Maintaining Sample Request Log with tracking numbers and date sent
Support all Outside Independent/Company Representatives communicating needs to Sales Manager
Office Administration:
Maintain all supplies related to office operations (including but not limited to paper products, office supplies, coffee, vending machines, printer supplies, postage meter)
Invoice management: scanning to electronic file / shredding
Responsible to create SOPs for the Office Administration for repetitive job functions when needed
Responsible to adhere to all SOPs for the Office Administration
Qualifications:
Bachelor's Degree or 4 years of work experience in customer service.
Proficiency in Microsoft Office.
Strong communication and interpersonal skills.
Proficiency in using CRM software and an accounting software is a plus.
Self-motivated, goal-oriented, and able to work independently and as part of a team.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Detail-oriented with strong organizational skills.
What We Offer:
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
This is an in-person position.
Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!
Customer Service Representative (On-Site) - NJ
Customer Service Agent Job In Piscataway, NJ
This is an On-Site role in our Piscataway, NJ location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
2+ years of customer service experience
Experience with Zendesk and Shopify is REQUIRED.
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customer service software and Microsoft Office Suite.
Passion for sports and a good understanding of our product offerings is a plus.
Must be able to pass a background check.
Flexibility to work various shifts, including weekends and holidays.
Show up for work!
Come on time and be committed to be your best.
What We Offer:
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Customer Service Representative
Customer Service Agent Job In Woodbridge, NJ
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
Essential Functions and Responsibilities
Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
Ensure first call resolution, making the customer experience as seamless as possible.
Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
Qualifications and Education
Strong interpersonal, communication, and organizational skills.
Analytical mindset with good decision-making abilities.
Proficiency in computer skills and data entry.
High motivation to take ownership and follow up on tasks.
Flexibility to adapt to a fast-paced, changing environment.
Ability to work weekdays and rotational Saturdays.
High school diploma required, college degree is a plus!
Spanish language proficiency is a plus!
What We Offer
A supportive and empowering work environment where your contributions are valued.
Opportunities for growth and development.
Competitive compensation and comprehensive benefits package.
4 Weeks of Paid Time Off.
Paid Training, Licensing, and additional certifications.
Tuition and Wellness Reimbursement programs.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”
Customer Service Representative
Customer Service Agent Job In Hackensack, NJ
About The Role:
An award-winning law firm is seeking a full-time Customer Service Representative to join their team! This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Customer Service Representative provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web.
Qualifications:
Previous legal intake, customer service or client services experience
Previous customer service experience in a high volume contact center environment
Previous experience utilizing a CRM (Salesforce a plus) and VOIP
Knowledge of medical and insurance terminology preferred
Law firm industry experience preferred
Proficient in Microsoft Office Suite
Bachelor's Degree
Required Skills:
Professional and empathetic phone etiquette
Strong verbal and written communication skills
High attention to detail and accuracy in data entry
Excellent organizational and time-management skills
Ability to multitask and work in a team-oriented environment
Flexibility and adaptability in a fast-paced setting
Benefits:
Generous vacation and paid holidays
401(k) plan
Medical, dental, and vision insurance options
Modern offices with in-office perks
Opportunities for career growth
Customer Service Representative
Customer Service Agent Job In Elizabeth, NJ
Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.
Key Responsibilities:
Customer Support: Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
Order Management: Process and track shipments, manage order documentation, and ensure timely delivery.
Problem Solving: Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
Communication: Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
Data Entry: Accurately input and maintain records of customer interactions, shipments, and resolutions in the company's systems.
Policy Adherence: Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
Relationship Building: Develop and maintain strong relationships with customers to promote long-term business partnerships.
Qualifications:
Experience: Prior experience in customer service, logistics, or transportation is highly preferred.
Skills:
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and transportation management software.
Problem-solving skills with a customer-focused attitude.
Education: High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).
Other Requirements:
Ability to work flexible hours, including weekends or evenings if required.
Familiarity with the trucking and logistics industry is a bonus.
Front Desk Operations - Customer Service Representative
Customer Service Agent Job In Hoboken, NJ
alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional
We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York, with competitive pay, full benefits, and opportunities for future growth.
Compensation
FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.
Responsibilities
Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists
Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes
You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
*This is an entry-level role.*
Why the Role is Compelling
As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Customer Service Representative- Commercial Surety
Customer Service Agent Job In Woodcliff Lake, NJ
Who are we?
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial.
Who are we looking for?
Position Overview
We are seeking a Customer Service Representative (CSR) with strong administrative skills to join our team. This role is responsible for assisting clients, processing insurance documents, managing policy inquiries, and providing administrative support to ensure smooth daily operations. The ideal candidate has excellent communication skills, attention to detail, and the ability to multitask in a fast-paced insurance environment. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed!
Key Responsibilities:
Serve as the first point of contact for clients via phone, email, and in-person inquiries.
Assist customers with policy questions, renewals, endorsements, and claims processing.
Educate clients on insurance products and coverage options to ensure they understand their policies.
Handle customer complaints and escalate complex issues to the appropriate department.
Maintain a high level of professionalism, empathy, and accuracy in all customer interactions.
Administrative Responsibilities:
Process and maintain policy applications, endorsements, renewals, and cancellations.
Ensure accuracy in data entry and documentation within internal systems.
Assist in preparing reports, tracking policy renewals, and organizing client records.
Support the sales and underwriting teams with document preparation, invoicing, and follow-ups.
Handle general office tasks, including scheduling, correspondence, and file management.
Qualifications & Skills
Experience:
1-3 years of customer service experience in insurance, finance, or a related industry.
Prior administrative experience in an insurance agency or brokerage is a plus.
Skills & Competencies:
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and insurance CRM/software.
Ability to handle multiple tasks and prioritize efficiently.
Detail-oriented with strong organizational and problem-solving skills.
Knowledge of insurance terminology and regulations (preferred).
Education & Certifications:
BA in Business or applicable field.
Colonial provides major medical, dental and vision insurance. In addition, we provide all employees with 15k of free life insurance, also effective on day one. We have paid holidays off and pride ourselves on a positive working environment. Industry training, position and systems training are provided upon hire.
Customer Service Representative - Online Sports Betting
Customer Service Agent Job In Jersey City, NJ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Jan San Customer Service Representative
Customer Service Agent Job In Northvale, NJ
Exciting Opportunity for an Onsite Janitorial Customer Support Specialist in Northvale, NJ.
What We Offer:
Competitive Pay Rate
Generous PTO and Time Off
401(k) Plan
Fantastic Work Schedule:
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 2pm
Key Responsibilities:
Respond to customer inquiries and complaints professionally and empathetically.
Process daily POD of deliveries, quotes, orders, and create invoices per company practices.
Maintain high proficiency in product knowledge to provide exceptional customer support.
Communicate with colleagues and relay important information to appropriate employees.
Assist the sales team with quoting and order requests.
Provide feedback on the efficiency of the customer service process.
Perform other related duties as assigned.
What You Bring:
At least 2 years of customer service experience
Open to Food & Beverage , Cleaning Supply Distributors, Janitorial Supplies, Logistics & Supply Chain, Jan San Industry
Strong ability to work independently in a fast-paced environment.
Excellent organizational skills and attention to detail.
Exceptional verbal and written communication skills.
Must work full-time on-site in the office (not a remote position).
Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed.