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Customer Service Agent Jobs in New York, NY

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  • Call Center Sales Rep (Base + Commission) - Uncapped Commission

    Dish 4.4company rating

    Customer Service Agent Job 16 miles from New York

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar's products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV. What's In It For You? Career Growth: Opportunity is our best benefit! You'll have the opportunity to promote two levels within your first year based on performance! Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! Rewards and Recognition Program: Offering high-value prizes, elaborate trips, food perks and so much more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP) Continued Education: Tuition Reimbursement to support your career development Application Process Overview: After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire! Job Duties and Responsibilities What You'll Be Doing: Successfully position and sell DISH and Boost Mobile products and services to new and existing customers Assess each customer's needs and offer the best valued solution Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages Provide excellent customer service to build and maintain customer relationships Our Paid Training Program Offers You: Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing Robust mentorship program to support New Hire onboarding Skills, Experience and Requirements Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability Integrity: Adheres to ethical standards, honesty, and transparency in all interactions Persuasion: Influence others' decisions and actions through clear communication, compelling arguments, and the effective demonstration of value Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen Salary Ranges Compensation: $20.50/Hour - $34.87/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
    $68k yearly 1d ago
  • Oil Sales and Service Representative

    Heritage-Crystal Clean, LLC 4.5company rating

    Customer Service Agent Job 22 miles from New York

    Ignite Your Career with Crystal Clean as an Oil Sales & Service Representative! Are you an ambitious, customer-oriented professional looking to make a significant impact in a booming industry? Crystal Clean (CC), a leading name in environmental services, is on the hunt for dynamic individuals to join our expanding team as Oil Sales & Service Representatives (OSSR). If you have a strong work ethic and are eager to grow in a fast-paced, rewarding environment, we want to hear from you! Why Crystal Clean? At Crystal Clean, we are more than just a company-we are pioneers in environmental innovation. As a publicly traded leader in our field, we offer an exciting career path with competitive compensation, outstanding benefits, and ample opportunities for advancement. Plus, we provide comprehensive training to help you succeed! Your Role: Drive Sales & Service: Engage with customers to provide top-notch service and boost our oil business through new and existing accounts. Operate with Precision: Use hoses and equipment to efficiently load and offload oil from various containers. Ensure Safety: Follow all safety guidelines, inspect your vehicle and equipment, and minimize travel time with efficient route planning. Build Relationships: Develop strong customer connections, pursue additional service opportunities, and identify new business prospects. Meet Goals: Achieve sales targets and maintain compliance with DOT requirements and company standards. What We're Looking For: Excellent Communicator: Strong communication skills with attention to detail. Customer-Focused: Ability to interact effectively with customers and team members. Tech-Savvy: Proficient with electronic devices, computers, and truck equipment. Experienced: Route sales experience preferred, but not required. Certified: High School diploma or equivalent, with or ability to obtain a Class B CDL, Med Card, Airbrake, and Tanker Endorsement. Physical Requirements: Lift and handle hoses weighing up to 40lbs. Climb ladders and handle physical tasks related to oil service. Pass a pre-employment physical and drug screening. Work Environment: Varied settings with fluctuating noise levels. Frequent physical activity including bending, lifting, and climbing. Why You'll Love Working Here: Competitive Salary: Attractive compensation with performance-based incentives. Excellent Benefits: Comprehensive health, dental, vision, and more. Career Growth: Opportunities for professional development and advancement. Inclusive Culture: We value diversity and encourage individuals from all backgrounds to apply. Ready to Fuel Your Career? If you're ready to embark on a rewarding career with Crystal Clean and make a real difference in the environmental services industry, apply now to become an Oil Sales & Service Representative. Join us in driving innovation and excellence! Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply.
    $36k-59k yearly est. 19d ago
  • CSR, Employee Benefits Specialist

    National Insurance Broker 4.2company rating

    Customer Service Agent Job 24 miles from New York

    About the Company - Our client is a national insurance organization with a global network of brokers and specialists. As an industry leader with over 2,000 employees in more than 250 offices across North America and the U.K., our client specializes in employee benefits, commercial insurance, surety and fidelity bonding, investment advisory and retirement plan services, and payroll & HR solutions. About the Role - We are seeking a dedicated and enthusiastic, highly professional, Insurance Customer Service Representative to provide general support to an impressive multinational roster of clients. In this role you will use our proprietary CRM to assist customers with employee benefit questions and concerns. Our client is a large national broker with over 3000 employees providing corporate level benefits, including retirement and financial perks, paid training and generous paid vacation and PTO, in addition to career pathing to support your professional growth. Responsibilities Respond promptly to customer inquiries via phone, email, or in-person, ensuring a high level of service. Support the account management team in resolving day to day employer and employee inquires. Maintain accurate records of customer interactions and transactions in our computerized system. Work within your team and across internal departments to provide cohesive support to all clients. Collaborate with sales and other departments to address client needs effectively. Analyze customer feedback and provide insights for service improvement. Develop and leverage knowledge of individual customer needs to provide on point world class service. Uphold company policies and procedures while ensuring compliance with industry regulations. Attend weekly training sessions to stay updated on all compliance, products and procedures. Qualifications Bachelor's Degree preferred 1 year plus of experience in the group health or employee benefits industry. Life and Health License a big plus. Strong phone etiquette to maintain professionalism in all interactions. Proficient with MS Office: Word, Excel, and Power Point Ability to analyze information quickly and efficiently for effective problem-solving. Excellent communication skills to convey information clearly and effectively. Strong client services orientation with a focus on collaboration within sales teams. Pay range and compensation package : $60,000.00 - $75,000.00 per year 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Vision insurance Equal Employment Opportunity Our client celebrates and supports our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. Our client is honored to be an equal opportunity workplace. They are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, Our client makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Job Type: Full-time
    $60k-75k yearly 3d ago
  • Customer Service Coordinator

    Solomon Page 4.8company rating

    Customer Service Agent Job In New York, NY

    The Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours. This is an ongoing assignment It will be in office Tues/Thurs and remote Mon/Wed/Fri. Hours are 9-5:30pm and Fridays are 9-2pm Pay Rate: $22 per hour Responsibilities: Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness. Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as “upsell” when opportunity arises. Handle donor correspondences (i.e., voicemails and emails). Record phone donations and deliver the appropriate forms to the Data Processing Center for processing. Provide instruction to callers on how to donate by mail or online. Research and solve donor(s) issues. Provide information to units, members, donors and prospective members/donors on current programs. Follow up on rejected credit card transactions and credit cards that are about to expire. Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments. Maintain and update Salesforce database as necessary. Other duties as required Required Qualifications: BA or 1-3 years equivalent experience. Ability to work with both professional staff and volunteer leadership Excellent problem-solving skills, positive attitude with professional communication skills. Ability to transition easily from one activity to another. Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure. Excellent organizational skills and the ability to pay close attention to detail. Ability to work independently, as well as in a team environment. If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.
    $22 hourly 19d ago
  • Customer Success Specialist

    Ms Shift, Inc.

    Customer Service Agent Job In New York, NY

    The Customer Success Specialist is the first point of contact for new customers and plays a pivotal role in ensuring a smooth and successful transition to the company's SaaS platform. This role focuses on understanding customer goals, providing guidance, and setting them up for long-term success by delivering an exceptional onboarding experience. The ideal candidate is highly organized, customer-focused, and has a passion for technology and building relationships. Key Responsibilities Onboarding Management: Guide new customers through the onboarding process, including account setup, product training, and initial implementation. Develop and execute tailored onboarding plans based on customer goals, industry, and use cases. Ensure customers are effectively introduced to the features and value of the SaaS platform. Relationship Building: Establish strong relationships with customers, ensuring they feel supported and confident in using the platform. Act as the primary point of contact during the onboarding phase. Gather feedback from customers to improve the onboarding experience and address potential challenges proactively. Collaboration with Internal Teams: Work closely with Sales, Product, and Customer Success teams to align onboarding processes with customer needs. Provide insights to the Product team about common customer pain points and feature requests. Partner with Technical Support teams to resolve onboarding issues efficiently. Metrics and Reporting: Track and report onboarding progress and customer satisfaction metrics. Monitor key performance indicators (KPIs) such as time-to-value, onboarding completion rates, and churn risk. Identify opportunities for improving onboarding processes and reducing customer ramp-up time. Skills & Qualifications Education: Bachelor's degree in Business, Communication, Technology, or a related field (preferred). Experience: 3+ years in customer success, onboarding, or implementation roles, ideally in SaaS or technology. Experience working directly with customers to deliver product training or technical support. Technical Skills: Proficiency in SaaS tools and platforms (e.g., CRM systems, Salesforce). Ability to quickly learn and explain complex software features. Soft Skills: Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to anticipate and address customer challenges. Strong organizational skills and attention to detail. Key Competencies Customer-centric approach with a focus on delivering value. Strong project management and time management skills. Ability to work collaboratively in cross-functional teams. Analytical mindset to identify trends and opportunities for improvement.
    $43k-83k yearly est. 1d ago
  • Custom Sales Specialist

    Alton Lane 3.7company rating

    Customer Service Agent Job In New York, NY

    We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever. Headquartered in Richmond, VA, we have 9 showroom locations across the US and a growing presence in top menswear department stores, including Nordstrom, Saks Fifth Avenue, Dillard's, and many more. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun. When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. Our customers love that our garments are designed in 2 minutes and delivered in as little as 2 weeks. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts. A career at Alton Lane can provide you with an abundance of opportunities. You'll learn, develop and grow by serving others, building long-term relationships-with customers and colleagues-and achieving inspiring results. We're excited to meet you! Check out our Instagram and company websites to learn more about who we are. *************************************** ************************** About the Role This is not your typical retail position, if you're looking for that “NEXT STEP” in your career, consider applying today. The Stylist is a key member of the Alton Lane sales team. They are passionate about service and connecting with people, tenacious when it comes to driving sales while providing a memorable shopping experience, and also contribute to our vibrant and collaborative team culture. Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible. Assists customers with an Alton Lane one-on-one appointment based experience Implements and models customer service standards by ensuring unbeatable excellence in Alton Lane standards; exemplifying an in-depth knowledge of the Alton Lane product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals. Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life (occupation, family and most important FIT); reviewing the customer shopping history to provide recommendations and follow up communications; and the complete understanding on how to meet the client's needs and aspirations. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Drive results by consistently striving to meet and exceed sales goals through various sales channels. Build, manage and grow a book of business through referrals, various external prospecting initiatives, and personal network development. Provide the best customer experience tailored to the needs of our clients. Continuously foster and enhance customer engagement (both current and new) through genuine connections and thoughtful, proactive outreach. Be a strong communicator internally and externally with a positive and solution-oriented point of view. Manage exceptional customer experience through overseeing front and back-end production processes. Have Fun and Make Money! Who you are: • Previous experience in sales, hospitality, and/or service • Genuine interest in fashion and styling • Professional verbal and written communication skills • Performs successfully in a team-based culture • Flexible work schedule, including nights, weekends, and holidays • Possesses 1-3 years of sales experience in Direct-to-Consumer or Business to Business. Previous menswear sales experience is preferred but not required. • Have a business development mindset. • Is personable and an effective communicator with astute attention to detail. • A proactive self-starter, comfortable in a fast-paced environment. • Driven individual with a one-team mentality. • Nimble with technology. • Strong sense of self-awareness, humility, and personal responsibility. • Adaptable to change with an eagerness to try new things. • Passion for clothes, wardrobing, and styling. Why you will want to work here • High income earning potential is yours for the taking - We're offering a competitive Base plus UNCAPPED COMMISSION starting at 10% of your monthly sales. • Opportunity for rapid career growth within an innovative and expanding company. • Generous benefits package: Healthcare, Vision, Dental, LTD/STD, Life Insurance, 3 weeks of Paid Time Off, 401k Retirement plan. • Access to our luxury clothing and accessories through our generous employee discount program • Get in on the ground floor of the Made-To-Measure revolution. • You'll get to work with some of the most Innovative, Hardworking, and Fun team members in the industry. You could be the next Alton Lane team member. Apply today to schedule your interview. Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.
    $45k-61k yearly est. 25d ago
  • Customer Services Associate

    Ascendo Resources 4.3company rating

    Customer Service Agent Job In New York, NY

    Job Title - Customer Service Associate Schedule - Tuesday - Saturday or Sunday - Thursday Responsibilities: Monitor daily shipments to ensure timely collection and delivery within agreed time frames. Build strong working relationships with both internal and external customers through daily communication. Coordinate with patients to meet collection requirements while keeping them informed throughout the process. Process and manage booking requests in company's internal database, including generating and verifying shipping documentation as needed. Collaborate with various departments across the Global and Domestic network to fulfill customer requirements. Work with internal offices and local service providers to ensure efficient logistics transfers and meet turnaround times. Enter clinical trial sites into company's internal database when necessary. Respond to general phone and email inquiries from customers, internal offices, and agents. Prepare, verify, and distribute country-specific project documentation. Handle filing and archiving as needed. Participate in customer meetings and teleconferences when required. Qualifications: Proficiency in Microsoft Suite (Excel, Word, Outlook). Strong computer skills. Understanding of aviation and airline networks. Excellent communication and influencing skills. Strong problem-solving and prioritization abilities.
    $30k-36k yearly est. 2d ago
  • Client Services Representative

    Tradezero America

    Customer Service Agent Job In New York, NY

    Clent Services - Margin Specialist TradeZero America, a growing broker dealer in the fintech space is seeking an experienced Brokerage Operations Specialist for its New York office. The employee will report to the Senior Margin Analyst. The primary responsibility will be to assist with managing retail clients day-to-day margin requirements. The candidate must be fully knowledgeable of: - FINRA and SEC guidelines, rules and regulations - Reg T margin requirements - Pattern Day Trading rules - Corporate Actions - Trade settlement / Trade Corrections - Order management system(s) - Trade Analytics The candidate will also cross-functionally with other teams at the company, specifically with engineers / dev teams. 3+ years experience FINRA series 7 a must FINRA series 24 to be taken in a timely manner FINRA series 99 (not required but will be considered) About the Company “Built By Active Traders, For Active Traders” , TradeZero was founded in 2015 by a team that leveraged decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders. With its core offerings of U.S. equities, equity options, and its proprietary Short Locate Services (U.S. patent pending), TradeZero serves both domestic and international active traders, representing a robust and growing total addressable market.
    $33k-54k yearly est. 1d ago
  • Customer Care Executive

    Parfums de Marly 3.6company rating

    Customer Service Agent Job 2 miles from New York

    About the role As a Customer Care Executive at Parfums de Marly and Initio Parfums Privés, you will be an essential part of our customer service team, playing a pivotal role in ensuring exceptional customer experiences across all touchpoints in our e-commerce operations. You will report directly to the Global Customer Care & Community Manager, the role will be instrumental in handling customer inquiries, resolving issues, and enhancing overall satisfaction. This role is integral to supporting the company's goal of building lasting relationships with our customers and driving retention through exceptional service. Key Responsibilities: Serve as the primary point of contact for customer inquiries via email, chat, WhatsApp, Facebook, and Instagram Direct Messages, ensuring all interactions reflect our brand DNA and high standards of excellence. Resolve customer concerns efficiently, including order issues, shipping delays, product inquiries, and return requests. Collaborate with cross-functional teams, including logistics, marketing, and product teams, to address and resolve customer issues promptly. Monitor and analyze customer service metrics, including response time and satisfaction ratings, to identify areas for improvement. Contribute to the development of reports, including Voice of Customer insights and KPI reporting. Document and escalate recurring issues to the appropriate departments for resolution and process improvement. Develop and maintain a thorough knowledge of our products, policies, and e-commerce platform to provide accurate and relevant assistance. Support the implementation of customer experience, and initiatives to drive repeat purchases. Proactively gather customer feedback and provide insights to the Global Customer Care & Community Manager for strategy optimization. Ensure compliance with company policies and maintain professionalism in all customer interactions. Role - Specific Skills: Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency with customer service platforms (e.g., Zendesk) and e-commerce platforms (e.g., Shopify). Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Strong attention to detail and organizational skills. Empathy and patience when handling customer interactions. Basic knowledge of CRM systems and reporting tools. Desired Background and Experience: A minimum of 3 years of experience in a customer service or customer care role, preferably in an e-commerce environment. Bachelor's degree in business, communications, or a related field. Familiarity with e-commerce logistics, including shipping, returns, and fulfillment processes. Proven track record of achieving customer satisfaction targets and maintaining high service standards. Experience in managing customer inquiries across multiple channels, including live chat. Ability to analyze customer feedback and provide actionable recommendations.
    $32k-55k yearly est. 9d ago
  • Customer Service Specialist

    Miracom Hive

    Customer Service Agent Job In New York, NY

    Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!
    $31k-42k yearly est. 9d ago
  • Customer Service Specialist

    Aaratech

    Customer Service Agent Job In New York, NY

    As a Mid-Senior Customer Service Specialist, you will handle escalated customer inquiries, mentor junior team members, and drive process improvements to enhance customer satisfaction. You'll leverage your expertise to retain high-value clients and contribute to strategic initiatives that align with business goals. Key Responsibilities Customer Support Resolve complex customer issues via phone, email, and live chat (e.g., billing disputes, technical troubleshooting). Manage escalations from junior agents and ensure timely resolution. Maintain a 90%+ customer satisfaction (CSAT) score. Process Optimization Analyze recurring customer pain points and propose solutions to reduce ticket volume by 20%. Collaborate with cross-functional teams (Sales, Product, IT) to improve service workflows. Leadership & Mentorship Train and mentor junior customer service representatives. Lead weekly team huddles to share best practices and updates. Reporting & Insights Track KPIs (response time, resolution rate) and generate weekly performance reports. Use CRM tools (e.g., Salesforce, Zendesk) to monitor customer trends. Retention & Loyalty Proactively engage high-value clients to reduce churn and upsell services. Qualifications Education & Experience Required: 3-5 years of customer service experience, including 1-2 years in a senior/mentorship role. Proficiency in CRM platforms (e.g., Salesforce, HubSpot). Preferred: Bachelor's degree in Business, Communications, or related field. Certification in customer service (e.g., COPC, CCSP). Skills Expert-level conflict resolution and de-escalation techniques. Strong analytical skills to interpret customer data and trends. Advanced knowledge of Microsoft Office/Google Workspace. Bilingual in Spanish or another language (a plus for NYC's diverse clientele). Why Join Us? Competitive Salary & Benefits: Health/dental insurance, 401(k) match, and PTO. Career Growth: Pathway to Customer Service Manager roles. Hybrid Work: 3 days in-office (NYC), 2 days remote. Perks: Commuter benefits, wellness programs, and team events.
    $31k-42k yearly est. 17h ago
  • Customer Service Coordinator

    Isaia

    Customer Service Agent Job In New York, NY

    Customer Service Coordinator Department: Sales Reports to: Customer Service Director Classification: Full-time, Exempt The goal of Isaia in the U.S. is to establish itself as a leading brand in the men's luxury clothing industry. Achieving this ambition relies on the organization's dedication to executing a seamless omni-channel strategy. This approach ensures that consumers can engage with the brand and its products through their preferred channels, creating a personalized experience that meets their expectations at every touchpoint Position Overview: The Customer Service Coordinator plays a vital role in supporting both the Customer Service and Sales teams by managing key operational tasks, ensuring exceptional service for wholesale partners, and maintaining Isaia's high standards. Reporting directly to the Director of Customer Service, this role is detail-driven and requires strong analytical and communication skills. The Customer Service Coordinator serves as a critical liaison between departments, wholesale partners, and clients to drive efficiency and client satisfaction. Core Responsibilities 1. Basic Stock Program (BSP) •Manage and fulfill all Basic Stock Program (BSP) orders for retail stores and wholesale accounts. •Communicate inventory positions, fallout, and shipping details to customers in a timely manner. •Collaborate with the Planning Department on weekly BSP reporting to update Sales Executives on order trends and drive replenishment efforts. •Ensure inventory management aligns with business needs by coordinating closely with the Planning Department. •Prepare and submit monthly inventory reports to the Finance Department. •Work with off-price accounts to help liquidate BSP phase-out items and aged inventory. •Oversee BSP price ticket inventory and coordinate new price ticket orders as needed. 2. Made-to-Measure (MTM) •Process and manage all MTM orders received from wholesale partners, ensuring timely responses to questions, comments, and order placements. •Partner with Isaia's Spa (Italian production facility) to ensure all MTM orders are completed and timely production statuses are communicated to customers and sales teams. •Collaborate with Italian counterparts to resolve issues related to returns and remakes. •Track MTM asset requests with the Sales Director and provide delivery updates to accounts. •Work with the Sales team and wholesale clients to achieve seasonal budgets. •Provide weekly MTM confirmation reports, including a breakdown of past, current, pending, and canceled orders by store. •Distribute weekly fabric availability updates to wholesale customers, sales teams, and retail partners. •Assist with MTM trunk shows as needed. 3. Market Support •Collaborate with the Sales and Planning Departments to prepare for market for assigned accounts. •Support seasonal order entry, addressing and resolving discrepancies with sales teams, customers, and HQ. •Participate in showroom activities during market, assisting with accurate note-taking and ensuring order accuracy. •Ensure the showroom is always presentable and aligned with Isaia's brand standards. •Submit seasonal order confirmations, coordinate swatch sample mailings, and provide UPCs and copy sheets for EDI customers. •Double-check seasonal purchase orders (POs) and communicate discrepancies to customers before applying POs to the system. •Build and maintain strong relationships with buying assistants at wholesale accounts, maintaining a positive and professional demeanor. •Assist with fabric substitutions after market by updating current season availability on the swatch collection. •Participate in product seminars and collection presentations to support the sales team. 4. Warehouse Management •Conduct bi-weekly inventory spot checks at the warehouse to ensure accuracy and address any issues. •Assist in end-of-year (EOY) inventory counts, reporting discrepancies to HQ and Finance for adjustments. •Oversee the returns warehouse, managing OP orders, outlet orders, and press pulls. •Manage the RTV/RA process for wholesale customers, including approvals, RA issuance, return tracking, credit memo issuance, and maintaining the RA log. •Support the coordination and execution of bi-annual sample sales. Qualifications & Skills •Experience: 2+ years in customer service, sales support, or operational roles, preferably in fashion or wholesale. •Technical Skills: Proficiency in Microsoft Office Suite and order management systems; familiarity with ERP and EDI systems is a plus. •Detail Orientation: Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively. •Analytical Skills: Ability to analyze trends and inventory data to make informed decisions and recommendations. •Communication: Excellent verbal and written communication skills, with a professional and collaborative attitude. •Flexibility: Ability to adapt to a fast-paced environment and manage competing priorities with a proactive mindset. •Teamwork: A collaborative approach to working across departments and maintaining strong relationships with clients and internal stakeholders. Why Join Isaia? At Isaia, we combine timeless craftsmanship with innovative design, creating a luxury brand that is globally recognized for its excellence. By joining our team, you will play an integral role in maintaining the brand's high standards, gain invaluable experience, and contribute to the success of a world-class company. Isaia is committed to building an inclusive environment that values diverse perspectives and encourages professional growth. We are an equal opportunity employer
    $33k-46k yearly est. 9d ago
  • Customer Service Representative

    Traxnyc Corp

    Customer Service Agent Job In New York, NY

    About Us: At TraxNYC, we redefine what it means to wear luxury jewelry. Located in the heart of New York City's Diamond District, we've built a global reputation as trendsetters in custom jewelry design, offering one-of-a-kind pieces that showcase exceptional craftsmanship and creativity. With a legacy built on trust, transparency, and unmatched expertise, we're proud to be more than a jewelry brand-we're a community. Whether you're shopping for a timeless investment or a statement piece that turns heads, TraxNYC is here to make your vision a reality. Join our team, and be part of a fast-paced, creative environment where your talents will shine as bright as the diamonds we design. Role Summary: We are seeking a friendly, professional, and detail-oriented Customer Service Representative to be the voice of our brand. This role involves engaging with customers via phone, email, and social media to answer inquiries, resolve issues, and ensure a seamless shopping experience. The ideal candidate is a strong communicator with a passion for customer satisfaction and a keen eye for detail and organization. Responsibilities: Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, live chat, and social media. Assist customers with product questions, order updates, returns, and exchanges. Resolve customer complaints efficiently and empathetically, ensuring customer satisfaction and brand loyalty. Maintain a thorough understanding of our product offerings, brand story, and policies to provide accurate information. Process orders and collaborate with the sales and fulfillment teams to ensure timely delivery. Gather customer feedback and provide insights to the team for improving our products and services. Manage and update customer records in our CRM system. Qualifications: 1-3 years of experience in a customer service role, preferably in the luxury retail or jewelry industry. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first mindset. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM systems and other customer service tools. A genuine passion for providing excellent customer service and a keen interest in jewelry or luxury goods is a plus! What We Offer: Compensation: $20-$30 based on experience. Opportunities for growth within the company. A positive, supportive, and collaborative work environment. Employee discounts on our products. How to Apply: If you're passionate about creating memorable customer experiences and want to work with a quickly growing brand, we'd love to hear from you! Please send your resume and if you'd like, a brief cover letter to **************** Job Type: Full-time Pay: $20.00 - $28.00 per hour Expected hours: 35 - 50 per week Benefits: PTO & sick days after 1 year of tenure Flexible schedule Shift: 8 hour shift Work Location: In person
    $20-30 hourly 24d ago
  • Client Service Representative II

    Canon U.S.A., Inc. 4.6company rating

    Customer Service Agent Job 19 miles from New York

    US-NJ-Woodcliff Lake Type: Full-Time # of Openings: 1 NJ - Woodcliff Lake-Motorla-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. - -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. Inventory Services: -Processes and monitors all inventory movement within assigned responsibilities, locations and organizations. -Analyzes ongoing activity of inventory. -Assists in identifying slow moving and obsolete inventory or when inventory levels are low. -Monitors and communicates status of inventory. -Initiates, conducts and reports on Physical Inventories. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role: $17.20 - $23.37 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-RH1 #PM20 PIe2153d5919e3-26***********2
    $17.2-23.4 hourly Easy Apply 17d ago
  • Customer Service Representative

    Quicksource Recruiting Solutions

    Customer Service Agent Job 13 miles from New York

    Overview: A growing manufacturing company is on the lookout for a committed Customer Service Representative to join their growing team. This role offers the opportunity to engage with diverse teams within the facility to ensure an excellent customer experience. You'll work closely with sales, production, and other departments to support and enhance customer satisfaction. This is an on-site position with regular hours, Monday to Friday, from 8:30 AM to 5:00 PM. Key Responsibilities Partner with the sales department to ensure exceptional customer service standards are consistently met. Collaborate with scheduling and logistics teams to facilitate smooth and timely deliveries. Engage in various customer-focused projects, understanding client requirements and implementing effective solutions. Leverage technical skills to assist customers and utilize industry-specific software. Contribute to daily operational meetings, helping to streamline processes. Oversee order entry and data management, maintaining a high level of accuracy. Offer comprehensive support to customers and the sales team, coordinating with internal departments to address inquiries and requests. Qualifications: Experience in manufacturing and packaging is advantageous. Highly Detail-Oriented: A keen eye for accuracy and precision is essential. Customer-Focused: Previous experience in customer support is a strong asset. Eager to Learn: Interest in gaining in-depth knowledge of the packaging industry. Schedule: Consistent work hours, Monday to Friday, from 8:30 AM to 5:00 PM-no weekend shifts.
    $30k-39k yearly est. 10d ago
  • Customer Service Representative - Online Sports Betting

    Conduet

    Customer Service Agent Job 4 miles from New York

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge
    $30k-39k yearly est. 22d ago
  • Customer Service Representative

    Coda Search│Staffing

    Customer Service Agent Job 10 miles from New York

    About The Role: An award-winning law firm is seeking a full-time Customer Service Representative to join their team! This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Customer Service Representative provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web. Qualifications: Previous legal intake, customer service or client services experience Previous customer service experience in a high volume contact center environment Previous experience utilizing a CRM (Salesforce a plus) and VOIP Knowledge of medical and insurance terminology preferred Law firm industry experience preferred Proficient in Microsoft Office Suite Bachelor's Degree Required Skills: Professional and empathetic phone etiquette Strong verbal and written communication skills High attention to detail and accuracy in data entry Excellent organizational and time-management skills Ability to multitask and work in a team-oriented environment Flexibility and adaptability in a fast-paced setting Benefits: Generous vacation and paid holidays 401(k) plan Medical, dental, and vision insurance options Modern offices with in-office perks Opportunities for career growth
    $30k-39k yearly est. 9d ago
  • Customer Service Representative- Commercial Surety

    Colonial Surety Company

    Customer Service Agent Job 19 miles from New York

    Who are we? Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial. Who are we looking for? Position Overview We are seeking a Customer Service Representative (CSR) with strong administrative skills to join our team. This role is responsible for assisting clients, processing insurance documents, managing policy inquiries, and providing administrative support to ensure smooth daily operations. The ideal candidate has excellent communication skills, attention to detail, and the ability to multitask in a fast-paced insurance environment. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed! Key Responsibilities: Serve as the first point of contact for clients via phone, email, and in-person inquiries. Assist customers with policy questions, renewals, endorsements, and claims processing. Educate clients on insurance products and coverage options to ensure they understand their policies. Handle customer complaints and escalate complex issues to the appropriate department. Maintain a high level of professionalism, empathy, and accuracy in all customer interactions. Administrative Responsibilities: Process and maintain policy applications, endorsements, renewals, and cancellations. Ensure accuracy in data entry and documentation within internal systems. Assist in preparing reports, tracking policy renewals, and organizing client records. Support the sales and underwriting teams with document preparation, invoicing, and follow-ups. Handle general office tasks, including scheduling, correspondence, and file management. Qualifications & Skills Experience: 1-3 years of customer service experience in insurance, finance, or a related industry. Prior administrative experience in an insurance agency or brokerage is a plus. Skills & Competencies: Strong verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and insurance CRM/software. Ability to handle multiple tasks and prioritize efficiently. Detail-oriented with strong organizational and problem-solving skills. Knowledge of insurance terminology and regulations (preferred). Education & Certifications: BA in Business or applicable field. Colonial provides major medical, dental and vision insurance. In addition, we provide all employees with 15k of free life insurance, also effective on day one. We have paid holidays off and pride ourselves on a positive working environment. Industry training, position and systems training are provided upon hire.
    $30k-39k yearly est. 16d ago
  • Customer Service Representative

    Clinlab Staffing

    Customer Service Agent Job 17 miles from New York

    SUMMARY: Provides customers with courteous customer service in person or over the phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs. DUTIES AND RESPONSIBILITIES: Respond to customer inquiries via phone, email, and chat promptly and professionally. Process orders, actively monitoring and updating customers on order status. Processes samples and documentation requests. Schedule and release manufacturing work orders to production to meet sales order delivery dates. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer issues, escalating when necessary. Maintain a positive, empathetic, and professional attitude toward customers. Document customer interactions and maintain records of inquiries and complaints. Collaborate with other departments to ensure customer needs are met. Participate in training and development programs to enhance product knowledge and customer service skills Supports marketing campaigns and product launches. Food Safety/Quality team member Performs other related duties as assigned by management. QUALIFICATIONS: One to two years related experience in Customer Service manufacturing or equivalent Excellent customer service skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and customer service software. Commitment to excellence and high standards. Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams and committees. Ability to understand and follow written and verbal instructions Professional appearance and demeanor Ability to perform diversified clerical functions and basic accounting procedures. Ability to effectively communicate with people at all levels and from various backgrounds. Bilingual skills a plus. Acute attention to detail. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
    $30k-39k yearly est. 2d ago
  • Call Center Sales Rep (Base + Commission) - Entry Level

    Dish 4.4company rating

    Customer Service Agent Job 16 miles from New York

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar's products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV. What's In It For You? Career Growth: Opportunity is our best benefit! You'll have the opportunity to promote two levels within your first year based on performance! Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! Rewards and Recognition Program: Offering high-value prizes, elaborate trips, food perks and so much more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP) Continued Education: Tuition Reimbursement to support your career development Application Process Overview: After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire! Job Duties and Responsibilities What You'll Be Doing: Successfully position and sell DISH and Boost Mobile products and services to new and existing customers Assess each customer's needs and offer the best valued solution Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages Provide excellent customer service to build and maintain customer relationships Our Paid Training Program Offers You: Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing Robust mentorship program to support New Hire onboarding Skills, Experience and Requirements Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability Integrity: Adheres to ethical standards, honesty, and transparency in all interactions Persuasion: Influence others' decisions and actions through clear communication, compelling arguments, and the effective demonstration of value Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen Salary Ranges Compensation: $20.50/Hour - $34.87/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
    $68k yearly 1d ago

Learn More About Customer Service Agent Jobs

How much does a Customer Service Agent earn in New York, NY?

The average customer service agent in New York, NY earns between $25,000 and $40,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average Customer Service Agent Salary In New York, NY

$32,000

What are the biggest employers of Customer Service Agents in New York, NY?

The biggest employers of Customer Service Agents in New York, NY are:
  1. Sixt
  2. ACD Direct
  3. White Label Agency
  4. Fanatics
  5. Telecoms Network
  6. Robert Half
  7. Destinee Travel
  8. Fox Advantage
  9. Paragon Acura
  10. Paragon Cars
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