Customer service agent jobs in Newton, MA - 2,079 jobs

Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team. Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT Key Responsibilities: Answer phone calls and address walk-ins providing exceptional customer service. Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities. Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency. Perform general administrative tasks, including correspondence management, document filing, and maintaining office records. Assist with preparing quotes, proposals, and contracts for residential exterior projects. Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements. Qualifications: 3+ years demonstrated experience in a fast-paced customer-centric environment Experience with Microsoft Office and CRM tools Ability to successfully multi-task and dynamically manage priorities Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience. Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays

Lead with purpose. Advocate with heart. Make a lasting difference. Join our growing team as a Hospice Care Consultant (HCC) - a strategic sales representative who champions our mission while developing strong, lasting relationships with key referral partners in the healthcare community. As a brand ambassador, you will: + Educate, inform, and inspire confidence in our services, so that the right patients are referred at the right time + Identify new referral opportunities by calling on hospitals, home health agencies, skilled nursing facilities, assisted living communities, clinics, and physician offices + Engage in meaningful conversations with healthcare professionals about patient needs and how hospice care can support quality of life + Plan and execute strategic marketing initiatives to increase awareness and drive referral growth + Represent our organization at community events, professional associations, and educational in-services to promote our services + Serve as a resource and advocate for patients and families, ensuring they understand hospice options and the benefits of early referrals About You What You Bring You're a results-driven, self-motivated professional who thrives on relationship-building, strategy, and heart-centered service. You have a deep understanding of the healthcare landscape and bring consultative marketing experience to the table. You're confident working independently and collaboratively with both clinical and operational teams. + Bachelor's degree in business, marketing, communications or equivalent experience + Minimum 2 years in healthcare sales, business development, or referral marketing + Strong existing relationships with physicians, hospitals, skilled nursing facilities or home health professionals + Prior experience in hospice, palliative care, or home health is a plus + Excellent communication, presentation, and time-management skills + Proficiency in Microsoft Office Suite and CRM platforms + Sensitivity to the needs of terminally ill patients and their families + Proven track record of meeting or exceeding admissions and census targets We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund Additional Full-Time Benefits: + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply now to join our mission-driven team! Legalese + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace Compensation may vary within the salary range provided based on several factors including but not limited to a candidate's location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece. Salary Range - $68k - $85k Related Job Titles Hospice Sales Representative, Healthcare Liaison, Community Relations, Medical Sales, Referral Development, Home Health Marketing, Healthcare Business Development, Consultative Selling, Account Executive, Executive Hospice Consultant, Hospice Business Development, Hospice Care Consultant, Hospice Referral Development, Hospice Account Executive, Hospice Liaison, Hospice Sales Manager, Healthcare Sales Representative, Home Health & Hospice Sales ReqID: 2025-130054 Category: Sales and Sales Leadership Position Type: Full-Time Company: Gentiva Hospice

New England Board of Higher Education (NEBHE) | Boston, MA Position Title: Stakeholder Engagement Specialist, New England Prison Education Collaborative (NEPEC) Reports To: Director of New England Prison Education Collaborative (NEPEC) Salary Range: $70,000 - 80,000 GENERAL SUMMARY: The New England Board of Higher Education (NEBHE) seeks a Stakeholder Engagement Specialist to support the activities of the New England Prison Education Collaborative (NEPEC). NEPEC is a five-year regional initiative led by NEBHE and funded by a grant from Ascendium Education Group. Through NEPEC, NEBHE seeks to accelerate, support, and collaborate to help actualize a future where every incarcerated person in New England has access to high-quality, workforce-aligned, equitable postsecondary opportunities with a diverse range of educational pathways. Since its launch in October 2024, NEPEC has operated on three distinct levels-the regional, state, and institutional levels - to catalyze progress. Reporting to the Director of this initiative, the Stakeholder Engagement Specialist will collaborate with the Director to support successful agency, cross-sector planning work in four New England states over the next two years and co-lead relationship development and management with state legislators and state agency stakeholders to support these efforts as well as NEPEC's success more broadly. NEBHE is a fair chance employer and strongly encourages individuals with lived experience in the criminal legal system to apply. NEBHE BACKGROUND: Established in 1955 by six visionary New England governors, NEBHE is a regional compact that works across New England to help leaders assess, develop, and implement education practices and policies of regional significance; promote regional cooperation that encourages efficient sharing of education resources; and strengthen the relationship between higher education and the regional economy. Based in downtown Boston, NEBHE is a nonpartisan, nonprofit organization. ESSENTIAL DUTIES & RESPONSIBILITIES: Stakeholder Engagement In collaboration with initiative Director, facilitate and coordinate NEPEC's cross-state agency, statewide strategic planning efforts in four New England states. This will include engaging a wide range of stakeholders, including, but not limited to, state agency employees, corrections commissioners, prison education administrators, state legislators, and people with lived experience of incarceration. Plan and coordinate complex, large-scale, multistate projects and technical assistance efforts supporting prison education programs (PEP), often requiring complex political judgments, a high degree of responsiveness to constituents, and a mature sense of organization priorities and concerns. Oversee the planning, promotion, and execution of related meetings and stakeholder convenings including webinars, conferences, state house briefings, and other events. Support the Director in the facilitation of NEPEC Regional Advisory Council meetings. These activities could include development of invitations, promotional materials managing logistics, as well as executing on follow-up items. Field outreach requests and conduct virtual exploratory calls, directing stakeholders to the relevant NEPEC team member(s) for further conversation as needed. Represent NEBHE and NEPEC at relevant events throughout New England and nationally. Occasional overnight travel within and beyond New England is required. Project Support Contribute to the completion of grant reporting requirements, including grant narratives required for mid-term and final reports to funder(s). Support the development of resources, such as agendas, briefs, and presentations, for use in key stakeholder engagements, including state strategic planning meetings. In collaboration with the NEBHE Director of Communications and Marketing and the NEPEC team, support the development of a regular communications strategy to the networks of varied collaborators and stakeholders to support system-level change, effective collaboration, engagement and awareness of NEPEC-related information and activities. Supervisory Responsibility The position may involve supervision of one or more interns and/or coordination with one or more consultants in the event that such are engaged to support NEPEC state strategic planning work. QUALIFICATIONS & SKILLS: Required A bachelor's degree in education, social justice, public policy, or related fields. 3+ years of relevant, progressive work experience in higher education, prison education, state policy, or similar fields. Substantial knowledge of state corrections, legislatures, and/or intergovernmental policy processes. Preference will be given to applicants with knowledge of all three. Advanced proficiency in Office 365 and collaboration tools such as Teams or similar platforms. Experience navigating the sensitivities/complexities involved in communicating about higher education in prison to a wide variety of stakeholders, including people who have been directly impacted. Applicants who have experience navigating such complexities with other sensitive topics are also welcome to apply. Experience navigating collaborative work and building consensus among people with differing viewpoints and priorities. Commitment to equity, inclusion, and sensitivity in communications with diverse populations. Strongly Preferred Strategic planning experience, e.g., developing unit initiatives for complex stakeholder groups and planning complex projects from start to finish. Experience working on multi-year grant-funded projects. Expertise in higher education in prison and federal regulations related to the restoration of Pell Grants. Expertise related to the issues and challenges that impact the success of prison education programs. We welcome applicants with lived experience in the criminal legal system to apply. BENEFITS Medical, dental, and vision insurance Life and disability insurance Paid holidays and vacation Retirement plan Flexible hybrid work environment (with three required in-office days per week) WORKING CONDITIONS/PHYSICAL REQUIREMENTS More than half of the time (3 days per week) spent in a normal office setting, not subject to extremes in temperature, noise, odors, etc. Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times CONTACT Interested applicants should submit a single PDF file that includes both a cover letter and resume or CV on LinkedIn or via an email to ******************** using the subject line “Stakeholder Engagement Specialist, New England Prison Education Collaborative.” Don't meet every requirement? Research shows that some individuals, particularly women and people from historically excluded groups, are less likely to apply for jobs unless they meet every qualification. We are committed to building a diverse, inclusive, and equitable workplace, so if you're passionate about this role but your experience doesn't align perfectly with the job description, we encourage you to apply.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking - Business Operations - IT Support - Investment Operations - Project Management - Network Security & Support Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

The salary range for this role is $16.25 to $17.00 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

Are you looking for a meaningful career opportunity with an organization that values your goals, efforts, and dedication? We'd love for you to join our team at The Hope Group! The Hope Group, a SunSource company, offers access to a wide variety of career opportunities and strives to recognize and reward our associates for their hard work and commitment. If you have a desire to learn in a dynamic team environment that champions personal growth and development, we want to hear from you! We are currently seeking a Sr. Customer Service Representative in Northborough, MA. The Sr. Customer Service Representative performs a variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to Hope Group products. This position requires extensive specialized knowledge of product application characteristics. What You'll Do: Receive and review inquiries and orders to ensure correct identification of parts or units required Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory Specialize in one or more product areas and assist customers with product selection Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor) Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information Assist in training inside account managers on job performance involving new or unusual situations Why You'll Love Working for Us: Medical, dental, vision, and life insurance Short & long term disability 401(k) with company match PTO and paid holidays Tuition Reimbursement Employee Assistance Plan What We Need from You: 2 years of experience in customer service within a manufacturing/distribution environment or 3 years of auto parts sales experience Microsoft Office Suite intermediate skills 2-year fluid power associates degree and certification desired, but not required Fluid power experience is a plus Organized and able to coordinate with functional groups Strong communication skills We are an Equal Employment Opportunity Employer M/F/V/D All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. WE PARTICIPATE IN E-VERIFY PROGRAM ********************

The Cadette Network is currently Hiring Immediately for Team Members to join our network! 5 stores located on Belmont and Lincoln St in Worcester and all 5 locations in Shrewsbury, MA. Well let you in on a little secret... while everyone knows that America Runs on Dunkin, we know that Dunkin runs on our incredible team members. Ready to come run with us? Heres whats in it for you: To keep our amazing team running, employees at our Dunkin Restaurant enjoy a bunch of perks: Hours that work for You Competitive Pay Free Uniforms Career Development and Growth Employee Discounts Training and Ongoing Development Opportunities Referral Bonuses Bonus Potential Healthcare Heres who were looking for: Someone who comes to work with a positive attitude ready to provide an exceptional guest experience A team player who excels in a fun, fast-paced environment while following brand standards as well as safety/sanitation standards Someone with a great attitude who has a desire to learn and is able take feedback from their supervisor and run with it Join us immediately for the Summer and Beyond! Click to Apply or Apply in Restaurant You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. REQUIREMENTS Provide excellent guest satisfaction, service speed, and product quality Previous experience working in a cafe or quick service restaurant preferred Show passion about results by setting compelling targets and delivering on commitments Meet safety and sanitation standards Anticipate and understand guests needs and exceed their expectations Works well in a team environment As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. Crew Members are the foundation of what keeps the store and America running. Our 3,2,1 philosophy is that "With just 3 feet between you and our guest, you have 2 minutes to provide 1 exceptional service experience," George Cadette (Franchisee).

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

Call Center Agent This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state. Duration: 13 weeks Shift: Days (Friday, Saturday, Sunday, Monday) Job Summary: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. 6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR). 7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs. 8. Demonstrates knowledge of services and resources available Job Requirements: Education Preferred: Bachelor's degree in HR , Psychology, or Sociology. Experience is required from a high-stress healthcare environment.

Customer Service Representative (Early-Career / 2+ Years Experience) New England Wire Products | In-Person | Full-Time New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service. We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment. Role Overview As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment. Key Responsibilities Customer & Order Management Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination Provide accurate and timely updates on order status, lead times, and product availability Serve as a primary point of contact for assigned customer accounts Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach Customer Communication & Relationship Building Deliver professional, consistent communication via phone and email Build familiarity with customer preferences, product usage, and ordering patterns Proactively follow up to confirm accuracy, satisfaction, and on-time delivery Escalate complex or time-sensitive issues appropriately while maintaining customer confidence Cross-Functional Collaboration Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities Communicate clearly across departments to support scheduling, prioritization, and problem-solving Participate in process improvement discussions related to order flow, customer communication, and efficiency Systems, Documentation & Accuracy Maintain accurate records in internal systems related to orders, customer communication, and changes Ensure high attention to detail across pricing, quantities, shipping details, and documentation Follow established processes while identifying opportunities for improvement Qualifications Bachelor's degree required (business, communications, supply chain, or related field preferred) 1-3 years of experience in customer service, account coordination, order management, or a related role Experience working in manufacturing, distribution, or B2B environments preferred Strong written and verbal communication skills with a professional demeanor Highly organized with the ability to manage multiple priorities and deadlines Comfortable using Microsoft Office and learning ERP or order management systems Proactive, dependable, and team-oriented with strong follow-through Why Join New England Wire Products? Opportunity to take ownership and grow within a stable, family-owned manufacturing company Hands-on exposure to sales, operations, and production processes Collaborative, low-ego team environment with long-term employee tenure Clear path for increased responsibility and career development Job Details & Benefits Job Type: Full-time Work Location: In person Benefits Include: 401(k) with company match Health insurance Dental insurance Paid time off

Required Skills & Competencies Strong organizational, time management, and coordination skills. Excellent verbal and written communication abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint. Strong attention to detail with a high level of accuracy and professionalism. Effective problem-solving and customer service skills. Ability to collaborate with internal teams and external regulatory agencies. Bachelor's degree preferred. 1-3 years of experience in an administrative, coordination, or customer service role. An Associate's degree or High School Diploma/GED with equivalent relevant experience may be considered in lieu of a bachelor's degree. Experience working with regulatory or compliance-focused organizations is preferred but not required.

As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills. What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Functions & Responsibilities Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat. Making sure every customer interaction results in a great customer experience. Develop and maintain strong knowledge of our revolutionary insurance product. Accurately enter and update policy information into the various processing systems. Build enduring relationships with agents, customers and team members. Be willing to learn something new every day and apply it to future customer interactions. Qualifications and Education Excellent oral and written communications skills Bachelor's or Associate Degree preferred (or working towards a degree) Ability to multitask and adapt to changes quickly Capability to identify and address customer's needs to ensure an outstanding experience on every interaction Capacity to work in a fast pace supporting the rapid growth of our customer base Be a self-motivated individual to meet & exceed goals Proficient in the use of Microsoft Office Minimum of 1 year overall work experience preferred Perks and Benefits 4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Reggio Registers @ Renovation Brands As a Customer Service Representative at Reggio Registers, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our valued clients, addressing their inquiries, resolving issues, and providing detailed information about our products and services. Your dedication to customer satisfaction and your ability to communicate effectively will contribute to the continued success and reputation of Reggio Registers. Join our team and help us maintain our commitment to excellence and innovation in customer care. Reggio Register is a premium brand celebrated for its world-class customer service. We're looking for someone who truly enjoys connecting with people and helping them get exactly what they need. In this fast-paced role, you'll manage 30+ calls a day, bringing a positive, solution-focused attitude to every interaction. If you thrive in a busy environment and love turning customer questions into exceptional experiences, this is the role for you! Location: On-site - Leominster, MA Reports to: Customer Service Manager Base Salary: $20.00 per hour Schedule: Monday - Friday, 8:30am - 5:00pm What You'll Do: Phone Calls (Inbound/Outbound): Answer inbound customer inquiries and make outbound follow-up calls. Provide exceptional customer service and promptly resolve any issues. Document and maintain accurate records of customer interactions. Order Processing: Accurately process customer orders using the company's order management system. Track and monitor order status, updating customers on their order progress. Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery. Inside Customer Service (with Our Vendors): Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries. Build and maintain strong relationships with vendors to ensure smooth operations and mutual satisfaction. Email Correspondence: Manage and respond to customer and vendor emails promptly and professionally. Draft clear and concise email communications. Follow up on email interactions to ensure all issues are resolved satisfactorily. Trade Customer Liaison: Serve as the primary contact for trade customers, ensuring their specific needs are met. Address trade customer inquiries and provide support related to orders, product information, and account management. Foster strong relationships with trade customers to promote loyalty and repeat business. What We're Looking For: 2+ years of comparable customer service experience. Strong Communication Skills: Excellent verbal and written communication skills to interact with customers and team members clearly and professionally. Problem-Solving Abilities: Strong analytical skills to identify issues, develop solutions, and implement effective customer service strategies. Customer-Centric Mindset: Deep commitment to providing exceptional customer service and enhancing the overall customer experience. Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment. Technical Proficiency: Familiarity with customer service software, CRM systems, and basic IT skills to streamline operations and improve service efficiency. Adaptability and Resilience: Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism. Candidate Experience: Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages. Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building. Artificial Intelligence (AI) Usage: We recognize that AI tools can be helpful in preparing for the job search process. To ensure a fair and transparent evaluation, we ask that candidates represent their own work and responses throughout our hiring process. While candidates may use AI tools for preparation, all assessments and interviews must reflect their own experience and capabilities. About Renovation Brands: Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live. Commitment to Diversity: At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture. As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally. Our Benefits: At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: Competitive Base Salary in line with market expectations Medical, Dental, and Vision plans 401(k) Safe Harbor Plan with 4% employer match dollar for dollar Paid vacation allocated by position, and numerous paid holidays Paid Parental Leave Paid Sick Days (based on applicable state laws) Employee Discount program across all brands at a price of 10%-20% above cost Voluntary Life Insurance & Disability Insurance Voluntary Accident & Critical Illness Insurance Employee Referral Program w/Monetary Bonus Discounts through LifeMart Our Mission: Empowering our customers to bring their visions to life. Our Culture & Values: Our employees are our most precious resource. We want to create an environment where people build on each other's ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. Our foundation is supported by five (5) core values that serve as pillars of our culture: Empower the Customer - This is about their vision, not ours. Think big. Move fast - We sprint when others stroll. We're a team first - Period. Fearlessly Transparent - Robust debate, wholehearted respect, and commitment required. Do'ers Not Dreamers - We get more done with a match than other companies do with a blowtorch. Our Brands: American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter Visit ************************* & on LinkedIn @ Renovation Brands - LinkedIn

Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. Job Description CSA TS Client Services About the Role: As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support. Essential Job Responsibilities: Daily tasks and responsibilities include, but are not limited to the following: Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction. Provide consistent quality experience in satisfying client demands. Continuously monitor email. Respond accordingly, as per business processes and operational guidelines, in a timely manner. Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during process. Handle time-sensitive, confidential materials in accordance with privacy protection policies. Establish operating procedures and quality standards. Adapt to process changes as required by the client. Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy. Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases. Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction. Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations. Other site national support and special projects as needed. Participate in cross-training. QUALIFICATIONS: 2+ years of customer service experience High school diploma or equivalent (GED) Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.) Excellent verbal and written communication skills REQUIREMENTS Strong organizational skills, attention to details Ability to work with minimal supervision Ability to run a variety of tasks while fostering teamwork Ability to learn various programs and applications Ability to lift up to 55 lbs. Ability to consistently adhere to business procedure guidelines and policies, and company safety standards Accountability to meet the employer's attendance policy Ability to take and follow directions Professional presence "The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.” EEO Statement Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com ****************. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

Hybrid Opportunity! Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week. In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks. Key Responsibilities: Respond to customer requests via phone and email. Handle certificate of insurance and ID card requests within service level expectations. Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction. Support additional tasks such as collections, returned mail, and voice email inquiries. Maintain adherence to structured scheduling and meet productivity and quality goals. Qualifications: College degree preferred but not required. 2+ years of customer service experience; commercial insurance knowledge is a plus. Strong communication skills and professional telephone etiquette. Ability to work in a fast-paced, team-oriented environment. Schedule: Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks) Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)

Data Quest LTD is seeking independent contractors to patronize businesses as a third-party, unbiased evaluator and report on the Customer Experience (CX). Your feedback enables companies to implement appropriate actions to correct poor customer service before customers become dissatisfied and take their business elsewhere. Join our database to have access to monthly auditing opportunities at restaurants, bars, hotels, movie theaters, museums, malls, retail stores, and parking facilities in your area and throughout the country. Audits pay a flat fee between $15- $50 depending on the type of evaluation. Create a shopper profile and submit your resume if interested in these independent contractor opportunities. Desired skills: Reliable transportation, good communication and writing skills, observant and detailed. Thank you. Data Quest Evaluator Sign Up Compensation: $0.15 - $0.50 per hour Established in 1981, Data Quest, Ltd. is a licensed, insured and bonded, full-service corporate private investigations agency, which provides elite information gathering, and loss prevention & detection expertise to companies, attorneys, and individuals throughout the United States. Headquartered in Massachusetts, Data Quest's clients consist of more than 1,000 companies in a wide range of industries, including Fortune 500 corporations as well as smaller companies on a local and regional level. • Corporate & Domestic Investigations • Background Checks • Employee Tip Line Programs • Employment Screenings • Interrogations • Interview & Statement Taking • Loss Prevention Consultations • Loss Prevention Seminars • Missing Persons (Skip Trace/Locate) • Mystery Shopping • Pre- and Post-Employment Screenings • Public Record Research & Retrieval • Security Guards • Surveillance • Undercover Investigators

Job Details What you will do Reporting within the Johnson Controls security business, directly to a Security Sales Manager, this role's main focus is to secure Planned Service Agreements with new and existing customers. This role serves as the subject matter expert for video services and digital services, including proactive health, and more. The job responsibility for this position is two-fold. One, to reactivate, add-on, make minor modifications to out-of-service locations. Resales represent a critical need for JCI. Not only do Resales help us recapture valuable recurring revenue, but they also bring us new JCI customers that are a great source for selling additional services. Two, to sell our complete services portfolio to new and existing customers. Our goal is to drive impactful activities, results, and improve attach rates. Primary responsibility will be to work daily with district sales leaders (CSMs) in managing the stated metrics (both leading and lagging indicators), utilizing all available dashboards and tools. How you will do it There are many ways to efficiently influence a territory and aggressively manage the out-of-service locations. Each territory has numerous JCI resale/service opportunities. Finding opportunities: Opportunity data, from sources such as Salesforce, ADMIN, 55 Day list, PowerBI RIF List Field and phone blitzes Networking with Centers of Influence, like property managers Face-to-face marketing in a given area Follow the SPIN Selling Sales Call Process, assuring the customer understands our value proposition Sell services and upsell products within the assigned territory to existing customers, new customers, as well as customers who have a previously discontinued JCI system, while maintaining assigned sales and service quota and following established guidelines Target and grow existing customers with low service penetration e.g. With one service With no service attached Market and introduce JCI digital services to existing customers and new prospects Utilize approved marketing materials to present sales presentation and proposal to prospects, identifying the benefits and advantages of our products and services over those of the competition Target non JCI customers to add services or take over existing service contracts Identify prospects by using creative lead-generating techniques, including data mining; leveraging the PowerBI RIF Database Add-on, amend, convert existing customer systems to meet the customers' expectations Adhere to current JCI policies, procedures, products, programs and services Follow up with prospects Prepare final contract for signature Process work order and complete all paperwork in accordance with approved and standardized procedures Post-installation follow-up by contacting customers, ensuring commitments were met Maintain customer retention What we look for Required High school degree or equivalent required. Excellent oral, written and presentation skills with the ability to present to senior level executives within the customer and Johnson Controls Security organizations Ability to work a full-time schedule Available for local travel Preferred College degree preferred. Minimum of 2 years' experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams. PAY TRANSPARENCY/COMPENSATION: $28.00 per hour RESPONSIBILITIES: Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center. Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents. Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center. Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management. Communicate verbally or in writing in a clear and concise manner while in stressful situations. Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership. Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel. Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations. Observe and recognize patterns of activity and coordinate appropriate security monitoring and response. Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client's corporate critical infrastructure: people, facilities, assets, and brand/reputation. Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis. Maintain a log of all rotating shifts' activities including notifications from security partners. Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern. Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform. Take responsibility for assigned tasks. Other services and support as needed. WORKING CONDITIONS The position may require extensive sitting for long periods of time, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers. Must be able to use a computer. Must be able to operate a vehicle safely. QUALIFICATIONS: High school graduate or equivalent Minimum of two years of experience working in a security environment or dispatch center Proficiently speaks and writes English Proficient in English composition Must be able to sit or stand for long periods of time without debilitating discomfort Preferred Qualifications and Skills College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs. Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems Proper radio transmission experience Served in the Military, Law Enforcement, Government, or Private Security PHYSICAL REQUIREMENTS: Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.

Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitorsticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors. QUALIFICATIONS: EDUCATION AND EXPERIENCE * High School diploma or equivalent. * Computer experience necessary. * Previous Customer Service experience preferred * Must be 18 years of age or older. * Must have a working telephone number for contact. * Must have reliable telephone and transportation. PERSONAL AND PHYSICAL REQUIREMENTS: * Treat all information as confidential. * Possess the tact to deal with all levels of situations, client representatives, employees and the public. * Ability to communicate clearly and concisely in verbal and written communication. * Must be able to read, write, understand and carry out instructions in English. * Must be able to stand/walk in terminal area throughout the scheduled shift. * Must be able to consistently push, pull and lift 50 to 70 lbs. * Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards. * Must pass pre-employment and random drug tests. * Must complete a criminal background check. * Must meet necessary requirements to obtain a security sensitive identification badge. * Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: * Greet passengers, clients and airline personnel in a courteous and professional manner. * Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents. * Provide general information to passengers, give directions and flight information. * Actively particpate in the company's safety management system (SMS) * Provide special services (courtesy chairs/bag carts) as required. * Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize. * Summon the security supervisor and refer difficult or uncooperative passengers to security. * Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. * Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. * Attend meetings and inservices as required. * Utilize appropriate communications channels and maintain records, reports and files as required. * Must be in proper uniform or business attire as directed by company officials. * Identification badges must always be visible. * Adhere to company policies and procedures and participate in achievement of company objectives. * Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. * Perform other duties as requested.