Customer service agent jobs in Oklahoma - 1,120 jobs
Customer Service Representative
Inceed 4.1
Customer service agent job in Oklahoma City, OK
Medical Billing CustomerService Representative
Compensation: $ 20 - 25 /hour, depending on experience
Inceed has partnered with a great company to help find a skilled CustomerService Representative to join their team!
Join a dynamic team dedicated to delivering exceptional customerservice in a fast-paced environment. This is a fantastic opportunity for individuals with a strong call center background to enhance their skills and grow in a supportive setting. The role is open due to expansion and increasing demand for top-notch customer support.
Key Responsibilities & Duties:
Handle multiple phone calls daily with professionalism
Address customer inquiries and resolve complaints about billing issues
Read through codes, notes, and bills to explain to patients their charges
Maintain a high level of customer satisfaction
Provide empathetic responses to frustrated customers
Collaborate with team members to enhance service delivery
Required Qualifications & Experience:
Previous call center experience
Strong communication and problem-solving skills
Ability to manage high-stress situations calmly
Familiarity with customerservice principles
Nice to Have Skills & Experience:
Experience in medical or healthcare customerservice
Background in collections or mortgage customerservice
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the CustomerService Representative opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDOKC
$20-25 hourly 21h ago
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Customer Retention Representative
Cox Holdings, Inc. 4.4
Customer service agent job in Oklahoma
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Customer Retention Rep - CCI
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Customer Retention and Sales Representative
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Oklahoma City, OK.
What You'll Do
You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
You'll upsell, cross-sell, and work to retain every customer with whom you interact.
You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
You'll use our customer database to tailor solutions and help customers understand their billing.
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
High school diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams
Excellent ability to persuade others through indirect influence
Ability to seek out opportunities and take initiative with little or no direction
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Ability to establish customer relationships in a fast-paced environment
Preferred
Experience in the telecommunications industry
1+ years in a sales quota or retention environment
2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$51.6k-67.2k yearly Auto-Apply 40d ago
Customs Expert (64965)
DrÄXlmaier Industrial Solutions
Customer service agent job in Duncan, OK
Objective of job:
Determines preferential status of parts produced by Draexlmaier in Americas region under various applicable trade agreements.
Responsible for yearly value reconciliation with CBP.
Assist with tariff classification of materials use in production and parts produced by Draexlmaier within Americas.
Created internal procedures to ensure customs compliance.
Principal Activities:
Assess and verify product country of origin in accordance with applicable regulations and USMCA requirements
Review and analyze product documentation, bills of materials, and manufacturing processes to determine origin eligibility
Determines qualification under UMSCA rules of origin, of parts produced by Draexlmaier in Americas region, as well as qualification under other Free Trade agreements signed by USA
Determines qualification under trade agreements signed by Mexico and Nicaragua, of parts produced by Draexlmaier in each of these countries
Collaborate with suppliers and internal teams to obtain supporting origin documentation and certifications
Maintain accurate COO data in compliance systems and ensure timely renewal of supplier declarations
Creates origin documentations for various trade agreements signed by USA, Mexico and Nicaragua
Submits origin information to external customer's portals
Provides guidance to Draexlmaier's suppliers within Americas region in regards to free trade agreements topics
Provides support to the supplier solicitation team with topics such as clarifying regulations and suppliers inquiries
Prequalification analyzes for new projects
Determines impact on parts' qualification status of various changes in the supply chain (relocalization of suppliers, changes of production sites, so)
Analyzes reasons for non-qualification, identifies measures to change the qualification status and work with internal and external stakeholders to implement
Creates periodically statistics related to preferential status of parts produced by Draexlmaier within Americas region, preferential status of materials used in production and duty payment
Performs customs duty analyses and identifies opportunities for duty reductions
Assists with tariff classification activities
Responsible for annual reconciliation filing with US customs
Creates and implements internal procedures and work instructions within customs department to ensure compliance with the customs regulations and other governmental agencies, and with Draexlmaier internal policies and procedures
Answers CBP requests for information
Conduct internal reviews and audits, identifies non-compliance and propose corrective actions
Provides support to the customs operation team
Monitoring of customs regulations changes and propose changes to internal procedures or new procedure to align
Provides support to other departments regarding planning of new supply chains
Participates in the development of internal manuals related to import and export requirements
Participates in the selection and implementation of new IT Tools
Job Requirements:
Bachelors Degree preferred not required. Area of study: Free Trade Agreement, Origin Calculations, USHTS Classif. Certification.
3 to 5 years of Free Trafe Agreement & Commodity Classif. experience.
6 to 8 years of Customs Operations.
6 to 8 years of Customs compliance topics including export control.
3 to 5 years of Supplier solicitation and origin calculations preferred.
3 to 5 years of General Rules of Interpretation (GRI) and Harmonized Tariff Schedule (HTS)
We are looking forward to your application.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: F-AM63
$35k-77k yearly est. 7d ago
Customer Retention Representative
Cox Enterprises 4.4
Customer service agent job in Oklahoma City, OK
Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Customer Retention and Sales Representative
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Oklahoma City, OK.
What You'll Do
* You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
* You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
* Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
* You'll upsell, cross-sell, and work to retain every customer with whom you interact.
* You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
* You'll use our customer database to tailor solutions and help customers understand their billing.
*
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
* First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
* Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
* Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
* High school diploma, GED, or relevant work experience
* Effective communication skills
* Excellent computer skills
* Demonstrated ability to multi-task
* Excellent interpersonal skills to work effectively with teams
* Excellent ability to persuade others through indirect influence
* Ability to seek out opportunities and take initiative with little or no direction
* Demonstrated capacity to thrive in a high-change, often ambiguous business environment
* Ability to establish customer relationships in a fast-paced environment
Preferred
* Experience in the telecommunications industry
* 1+ years in a sales quota or retention environment
* 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$51.6k-67.2k yearly Auto-Apply 38d ago
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Customer service agent job in Lawton, OK
Come and work for Envoy Air, an American Airlines Group Company, at Lawton-Fort Sill Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $13.23/hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerServiceAgent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
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$13.2 hourly Auto-Apply 7d ago
Professional Services Veterinarian Oklahoma City OK
Idexx Laboratories 4.8
Customer service agent job in Oklahoma
Professional Services Veterinarian
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This role can be based in Oklahoma City or Tulsa, OK
In this role you will:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Perform other duties as assigned.
What you will need to succeed:
DVM degree or equivalent.
Advanced degree or board certification preferred.
Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
Licensed to practice in at least one state a plus.
Solid knowledge of current topics and issues in clinical veterinary medicine.
Strong business acumen, including specific knowledge of products and services sold.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customerservice and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers, and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
Have a service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
Company vehicle provided
Hold a valid driver's license
Extended hours may be required.
This position can be based in Oklahoma City or Tulsa, OK
What you can expect from us:
Annual Salary $140,000-160,000 based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
$39k-62k yearly est. Auto-Apply 60d+ ago
Licensed Insurance Customer Service
Robert Long-State Farm Agency 3.9
Customer service agent job in Owasso, OK
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed CustomerService Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Owasso, OK. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$27k-33k yearly est. 23d ago
Customer Service/Ramp Agents - TUL
Quickflight Services
Customer service agent job in Oklahoma
QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over 30 locations across the United States.
Job Description
We have openings and/or are accepting resumes at this Airport for CustomerServiceAgents. Experience is helpful but not necessary. Applicants will be required to attend (1-3) weeks of initial required training program, followed by additional training period later. training period is paid if successful per training contract.
Competitive starting wage will be $9.25 per hour once all training is completed
Part-Time positions Available
Duties include loading/unloading luggage, ticket counter including selling tickets and checking in passengers, gate including boarding flights and assisting passengers with special needs and other duties can be assigned. All positions have lifting requirements and all employees learn all functions/cross train
CSA responsibilities will include but are not limited to:
Ability to accept personal responsibility for resolving concerns
Excellent work ethic and demonstrate the ability to act with purpose and urgency
Safety of our customers, crewmembers and co-workers
Apply security measures as appropriate and protect SIDA
Preparing and issuing tickets, computing fares, issuing refunds
Checking passports and travel documents
Correctly route passengers and baggage during check-in
Working at arrival or departure gates
Ensuring the on-time departures of aircraft
Assist special need passengers including wheelchair services
Answering general travel inquiries, and successfully resolving customer issues
Prepare flight paperwork
Load and unload baggage, mail and cargo
Direct aircraft to and from gates
Perform aircraft services such as lavatory, water, and de-icing (winter operations)
Expeditious baggage delivery to baggage claim
Sort baggage in bag makeup area
Operate Jetbridge and Ground Service Equipment (GSE)
Perform accurate aircraft search
Close counter and ramp areas following flight closing and complete flight stats
Cleaning and upkeep of all work areas
Successfully complete any recurrent or required additional training
Perform other duties assigned
This list is not all inclusive and a CSA may be required to perform duties not identified in the above list
Qualifications
Qualifications:
Eligibility to work in the United States without sponsorship
Minimum age 18, High school diploma or G.E.D preferred. Additional education is a plus
Ability to read, write, speak, and understand the English language. Second language is a plus
Excellent communication skills that include speaking to large groups and individual customers
Familiarity with computers
Ability to work any available schedule to include nights, weekends, holidays, and overtime
Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
Successful completion of post-offer pre-employment DOT drug screening
Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
Must possess a valid driver's license with 3 yr good driving record and provide a copy
Additional Information
All your information will be kept confidential according to EEO guidelines.
$9.3 hourly 60d+ ago
Part-Time Customer Service Based Agent
Easy Recruiter
Customer service agent job in Oklahoma City, OK
This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customerservice representative answers telephone calls and responds to member facing chats to provide information regarding our company, research members online issues, provide assistance with website navigation, use problem solving skills, and advocate for members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain.
Tasks and responsibilities:
Answer a high volume of incoming phone calls and/or member facing chats
Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries
Consider and offer compensations as necessary
Operate as the liaison between customers, vendors, buying and operations staff
Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Uses problem solving and critical thinking skills to resolve order/product/delivery issues
Required skills, abilities, and certifications:
Education/Training: High School Diploma or GED preferred
Licenses/Certifications: Ecommerce Member ServiceAgent Certification after completion of 14-day training course
Experience: Previous customerservice experience preferred
Knowledge/Skills: CustomerService, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required
Must be able to work a flexible schedule including weekends and split days off
Recommended skills, abilities, and certifications
Strong background in customerservice including excellent communication skills, prompt friendly service and excellent follow through.
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Ability to demonstrate learning and decision making skills
Strong time management skills
Bilingual capabilities a plus
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Disability accommodations
Inclusive of minority and disadvantaged groups
LGBTQ+ friendly workplace
Age-inclusive
Diversity and inclusion training or programs
Paid time off
Job Type: Part-time
Pay: $18.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
$18.5 hourly 60d+ ago
E-commerce Customer Service Agent
Group 1 Automotive
Customer service agent job in Oklahoma City, OK
Bob Howard Parts Distribution Center is part of the fast growing
Group 1 Automotive
, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce CustomerService Representative.
E-Commerce CustomerService Representative will oversee all aspects of customerservice, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.
This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Job responsibilities include and are not limited to;
Processing all internet orders from our many customers platforms
Responding to customer emails in a timely and professional manner
Answering all incoming phone calls, processing phone orders and providing customerservice resolution
Performs quality control checks on all orders fulfilled
Handle returns
Fraud detection and prevention
Taking on related projects assigned by Management and following through accordingly
Job Requirements:
Excellent written and verbal communication
Exceptional organizational skills
Proficiency in Microsoft Office with ability to learn new systems and programs quickly
Compensation & Benefits:
Monday - Friday, 8:00 am - 5:00 pm, No weekends
Air-Conditioned environment
Exciting and casual work environment
$15.00 to $17.00 per hour
Group 1 Automotive, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.
$15-17 hourly Auto-Apply 34d ago
Customer Relations Specialist
Beyond Acquisitions 4.1
Customer service agent job in Oklahoma City, OK
Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions.
At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction.
Job Description
We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us.
Entry-Level Customer Relations Specialist Responsibilities:
Learn and master all client product knowledge and be able to answer consumer questions effectively.
Present product and service packages to consumers representing our client's brand in a professional and curious manner
Qualify consumers for sales promotions and close every sale with confidence
Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly
Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations.
Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction.
Qualifications
Requirements of the Entry-Level Customer Relations Specialist:
Impeccable communication and public speaking abilities
Must possess a competitive nature and drive to excel
Ability to work in a team-based environment and individually with little or no supervision
Ability to overturn objections and utilize negotiation tactics
Proven ability to persuade consumers and close sales
6 months-3 years of experience in a customer-facing, sales, or customerservice environment
Additional Information
Growth Opportunity & Benefits We Offer Every Sales Assistant:
Individualized training for those with little or no experience
Competitive compensation, bonuses, and incentives
Virtual networking events
Yearly company-paid retreats
We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
R10081393 CX Customer Experience (Accounts Receivable) Representative (Open)
We are looking for you!
This role is a hybrid role in Tulsa, OK
Quentin Chavis Jr. / *************************** / ************
The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division's collection goals, while providing quality customerservice.
Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communications, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.
Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
Escalate significant matters to Accounts Receivable Supervisor and up.
Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Review/release/escalate sales on a routine basis throughout the work day.
Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.
Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Identify errors and discrepancies on customers' accounts. Create, investigate, and resolve disputes from beginning to end.
General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing
Utilize customerservice skills at all times to ensure collections efforts do not impair customer relationships.
________________________Are you a MATCH?
Required Qualifications:
High School Diploma/GED required
Prior experience in credit & collections, accounts receivable, finance and/or related field
Proficient in Google suite applications and Microsoft Office (Word, Excel)
A strong “customerservice” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strive to understand customer's needs, both internal and external.
Preferred Qualifications:
Associate's degree in Business, Accounting or related-field preferred
Prior experience with SAP or an ERP system is highly preferred
Bilingual (Spanish) a plus, but not required.
________________________
Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice
$31k-48k yearly est. Auto-Apply 30d ago
Customer Relations Specialist -Part Time
Community Highered
Customer service agent job in Tulsa, OK
General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customerservice. Provide front line customerservice by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.
Provide exceptional, friendly, and professional customerservice to internal and external customers
Greet all visitors entering and exiting the building
Answer multi-phone lines, transfer calls, and retrieve and take messages
Support the admissions dept. with forwarding calls, emails, and walk-ins from prospective students
Maintain communication with the maintenance and housekeeping departments
Accept and sign for deliveries; assist with mail-outs as needed
Print school-related documents, prepare materials, reports, and other documents as needed
Answer questions for prospective students (as much as possible) if Admissions is not available
Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
Develop and maintain efficient filing systems as needed
Handle confidential materials relevant to company business
Organize materials and data appropriately in both hard and electronic formats
Sort incoming and outgoing correspondence, distribute received faxes
Maintain front desk supplies and place orders as needed
Produce high-quality communications, oral and written
Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
Report all complaints to the supervisor or Campus Director
Complete incident/accident/compliant forms when needed for HR
Resolve customer issues and requests in an efficient and quick manner
Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
Participate in a minimum of two professional developments per year
Other duties as assigned
Qualifications
Minimum Requirements: High School Diploma or equivalent required, Associates degree from an accredited institution preferred. A minimum of two years of customerservice experience required, with front desk/administrative experience preferred. Must have a professional attitude, professional appearance, exceptional customerservice skills, and strong communication skills. Computer literacy required with advanced proficiency with using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel), and ability to quickly learn other basic campus management software.
General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customerservice. Provide front line customerservice by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.
$26k-37k yearly est. 2d ago
Call Center Representative - Oklahoma City, OK
Gainwelltechnologies
Customer service agent job in Oklahoma City, OK
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Oklahoma City, OK at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
* Adhere to the client's SLAs and consistently meet production targets
* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customerservice processes
* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
* 2 or more years of customerservice experience in any industry
* Knowledge of basic help desk software, computer software and Microsoft Office applications
* Strong problem-solving skills to bring inquiries to effective resolution
* Strong customerservice skills with an emphasis on written and oral communication to respond to inquiries professionally
* Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
* Must live in driving distance of Oklahoma City, OK.
#LI-HYBRID
#LI-CM1
The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$27.2k-38.9k yearly 13d ago
Customer Representative
Courtesy Loans
Customer service agent job in Miami, OK
Full-time Description
Regional finance company looking for positive, energetic, team player to join our company.
Duties include---customerservice, collections, and loan underwriting.
Candidate must have attention to detail and have the drive to succeed in all aspects of the business.
Our company offers excellent salary with great bonus opportunities and benefits.
COURTESY LOANS
1510 N Main St
Miami, Ok
74354
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Requirements
Excellent customerservice
Collection experience
Underwriting Loans
Pass a background check
Valid driver license
$14-16 hourly 60d+ ago
Passenger Service Agent
G2 Secure Staff 4.6
Customer service agent job in Oklahoma City, OK
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous CustomerService experience preferred
4. Must be 18 years of age or older.
5. Must have a working telephone number for contact.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to communicate clearly and concisely in verbal and written communication.
4. Must be able to read, write, understand and carry out instructions in English.
5. Must be able to stand/walk in terminal area throughout the scheduled shift.
6. Must be able to consistently push, pull and lift 50 to 70 lbs.
7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
8. Must pass pre-employment and random drug tests.
9. Must complete a criminal background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Greet passengers, clients and airline personnel in a courteous and professional manner.
2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
3. Provide general information to passengers, give directions and flight information.
4. Provide special services (courtesy chairs/bag carts) as required.
5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
6. Summon the security supervisor and refer difficult or uncooperative passengers to security.
7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
9. Attend meetings and inservices as required.
10. Utilize appropriate communications channels and maintain records, reports and files as required.
11. Must be in proper uniform or business attire as directed by company officials.
12. Identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Perform other duties as requested.
$22k-28k yearly est. 60d+ ago
211 Call Specialist
Heartline
Customer service agent job in Oklahoma City, OK
Full-time Description
Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database.
JOB RESPONSIBILITIES:
Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice.
Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.
Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.
Identify and reflect the feelings of all contacts.
Identify line of business and log accordingly.
Assess contact's needs or situation using pertinent questions and follow protocol.
Provide appropriate screenings for specialized programs or appointment setting.
Advocate for clients when appropriate.
Complete assessments for clients in high-risk situations.
Access 2-1-1 database for resources and appropriately refer contacts.
Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.
Maintain accurate data collection on all contacts in the appropriate database.
Maintain acceptable level of contact handling and customerservice performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously.
Complete all training for new programs and services related to 2-1-1 and providing feedback as needed.
Actively participate with the team as needed.
Ability to work alternative schedules.
Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules.
Ability to handle and manage stress due to scope and type of calls/texts that may be received.
Requirements
High school diploma/GED required
Bachelor's degree in social work, sociology or related field preferred.
One-year experience in contact center, crisis hotline or information and referral service preferred.
Equivalent combination of education and experience will be considered
Bilingual in English and Spanish preferred.
REQUIRED SKILLS AND ABILITIES:
Ability to effectively assess client needs and show sensitivity to issues presented by contacts.
Excellent communication skills
Excellent computer literacy
Self-starter
Effective time management
Ability to work in a high paced contact center.
Ability to work in multiple client management databases.
Proficiency in Microsoft Office products such as Outlook, required.
Access or other relational database experience, helpful.
Demonstrated knowledge of health and human services desired.
AIRS or AAS certification preferred. Must achieve AIRS or CRS certification within 3 years of becoming eligible.
Physically able to lift 20 pounds, bend/stoop
Sit for long periods of time and talk on the telephone
Salary Description $13.00 to $14.00 per hour depending on experience
$13-14 hourly 60d+ ago
Operations Staff | Part-Time | BOK Center
Oakview Group 3.9
Customer service agent job in Tulsa, OK
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Perform the setup and changeover of the arena on an event-to-event basis in order to ensure complete adherence to the event schedule as-well-as tenant contractual specifications and requirements. Also, assist with cleaning of the arena to help maintain the cleanliness of the building. Under general supervision, performs work as needed to clean, maintain and prepare for events at the facility. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion. Overnight hours can be expected on occasion.
This role pays an hourly rate $12.00 to $15.00.
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until April 17, 2026.
About the Venue
The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.
Responsibilities
* Participate in all aspects of the conversion process in preparation for events.
* Duties may include setting up and tearing down flooring, portable chairs, operable wall, barricades, staging, tables, other furnishings and equipment.
* Perform varies duties to ensure the day-to-day operations of the facility are met. These include, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
* Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing.
* Perform repairs and maintenance tasks such as painting, patching, re-lamping, replacing ceiling tile, replacing filters, etc.
* Assist building engineers and subcontractors in construction, repair and maintenance of the building.
* Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to supervisor.
* Work extended and/or irregular hours including nights, weekends and holidays, as needed.
* Perform other duties as required.
Qualifications
* Must be 18 years or older at the time of application
* Exhibit willingness to work a flexible schedule consisting of nights and weekends. Shifts regularly occur overnight.
* Work effectively in a heavily team-based environment
* Be reliable, honest, dependable, and punctual
* Regularly lift and carry equipment and supplies weighing up to 50 pounds
* Possess knowledge of basic hand tools and their uses
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$12-15 hourly Auto-Apply 5d ago
Call Center Representative
Cellular Sales 4.5
Customer service agent job in Edmond, OK
Cellular Sales
Call Center Representative
CustomerService | Business Development
Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will · Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. · Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. · Coordinate and supply necessary documentation within online reporting trackers as needed. · Utilize internal systems to access and research customer accounts and history. · Confer with customers by telephone to provide information about products or services. · Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. · Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. What we would like to see from you · Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customerservice. · Oral Communication: Shaping and expressing ideas and information in an effective manner. · Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. · Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. · Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience · High School diploma or equivalent required. Preferred Education and Experience · Proficiency in Excel highly preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Skills
Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Abilities
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification & Benefits The classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Compensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$500-1.5k monthly Auto-Apply 60d+ ago
Operations Staff | Part-Time | BOK Center
Oak View Group 3.9
Customer service agent job in Tulsa, OK
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Perform the setup and changeover of the arena on an event-to-event basis in order to ensure complete adherence to the event schedule as-well-as tenant contractual specifications and requirements. Also, assist with cleaning of the arena to help maintain the cleanliness of the building. Under general supervision, performs work as needed to clean, maintain and prepare for events at the facility. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion. Overnight hours can be expected on occasion.
This role pays an hourly rate $12.00 to $15.00.
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until April 17, 2026.
About the Venue
The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.
Responsibilities
Participate in all aspects of the conversion process in preparation for events.
Duties may include setting up and tearing down flooring, portable chairs, operable wall, barricades, staging, tables, other furnishings and equipment.
Perform varies duties to ensure the day-to-day operations of the facility are met. These include, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing.
Perform repairs and maintenance tasks such as painting, patching, re-lamping, replacing ceiling tile, replacing filters, etc.
Assist building engineers and subcontractors in construction, repair and maintenance of the building.
Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to supervisor.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Perform other duties as required.
Qualifications
Must be 18 years or older at the time of application
Exhibit willingness to work a flexible schedule consisting of nights and weekends. Shifts regularly occur overnight.
Work effectively in a heavily team-based environment
Be reliable, honest, dependable, and punctual
Regularly lift and carry equipment and supplies weighing up to 50 pounds
Possess knowledge of basic hand tools and their uses
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.