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Customer service agent jobs in Overland Park, KS - 963 jobs

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  • Customer Relations Representative - State Farm Agent Team Member

    Alec Bartz-State Farm Agent

    Customer service agent job in Overland Park, KS

    Benefits: Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Alec Bartz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $28k-36k yearly est. 2d ago
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  • Customer Relations Representative - State Farm Agent Team Member

    Alexa Barkley-State Farm Agent

    Customer service agent job in Kansas City, MO

    Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency opened its doors in April 2020 and has grown into a strong, dedicated team of six full-time and two part-time team members. I've been part of State Farm since I was 19 and, after spending time working at corporate, I decided to become an agent to build something of my own. I've always believed in helping people truly understand insurance, and that mission continues to drive our work every day. We love being involved in the community through the South KC Rotary, Martin City Improvement District, South KC Chamber of Commerce, and Caring 4 Kids. One thing that sets our agency apart is how much we value shared experiences - when I hit agency goals, my team gets a paid trip, with round-trip flights, hotel stays, time off, and spending money included. We're looking for energetic, hardworking, and empathetic individuals who want to be part of a supportive, high-performing team. If you're looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Alexa Barkley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $35k-46k yearly est. 2d ago
  • Customer Sales and Service Representative

    Applied Industrial Technologies, Inc. 4.6company rating

    Customer service agent job in Lenexa, KS

    Are you proactive in asking questions and recommending solutions as well as additional related products? Do you enjoy the challenge of discovering just the right part or solution for a customer's need? Are you knowledgeable in fluid power components? We have an immediate opening for a Customer Service Representative. We are the world's largest fluid power distributor, supplying hydraulic and pneumatic components and value-added services. More about this role: As a member of the Applied Fluid Power Network, you will partner with our external customers and internal customers (parent company account managers) to find products and services, solve customer needs, and build ongoing positive business relationships in an industrial environment. This branch is a small operation consisting of two to three employees, which requires all associates to be able to perform all functions required in the branch. * Respond to customer inquiries, create price quotes, process orders, expedite parts, and process returns. Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, and as communicated by sales associates. * Sourcing parts from core vendors and alternative vendors when needed. Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates. * Continuously identifying process & product improvements that positively impact the Customer's experience. * Assist in generating sales and growing revenue for the branch. Proactively review open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders. Promote the best long-term solutions to our customers. * Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to management. * Support pricing and margin improvement efforts by communicating opportunities with management. * Adopt and utilize business processes that will improve work efficiency. * Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process. * Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives, sales tools, and overall continuous career development. Warehouse/Shipping Related Functions: * Perform duties required in receiving and verify incoming parts, materials, and supplies; maintain stock areas; prepare sales orders for shipment; stock products appropriately and maintain branch supplies. Pull correct parts from inventory and prepare them (package) for shipment and delivery, while maintaining quantitative accuracy. * Work from daily schedule, work orders, verbal and written instructions, using pallet jack and mobile lift equipment (forklift) to safely transport and load/unload parts and materials. Exercise proper care and use of equipment and materials. Occasional use of simple hand and power tools, weighing scales, postage meters. * Work from purchase orders, bills of lading, packing slips, sales orders, service center requests, written and verbal instructions. Receive and examine condition of deliveries; indicate acceptance or note discrepancies on bill of lading. Check and match packing slip with purchase order; count and verify; record and route copies as prescribed. * Maintain accurate inventory levels through cycle counting as required. * Perform all duties required of the branch, functioning as both inside sales/customer service and all warehouse duties. * Maintain all work areas in a neat and orderly condition. Detect and report all faulty equipment, defective materials, improper operation or unusual condition to a supervisor. Observe all prescribed safety rules and regulations. * Occasionally assist with the loading, unloading and securing of loads when preparing materials for shipment. POSITION REQUIREMENTS: * 1+ year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred. * Attention to detail, sense of urgency, and strong inter-personal skills. * Strong mechanical aptitude is required. * Good written and verbal communication skills. * A working knowledge of warehouse systems and processes. * General knowledge or training in shipping, counting and checking of product. * Experience using PCs to perform job functions and the ability to learn new software applications. * High School diploma or GED. * Basic math calculations and the ability to read, write and understand work instructions. * The ability to stand for extended periods of time, walk, bend and lift up to 25 lbs. regularly, and up to 45 lbs. occasionally. * Valid driver's license & clean driving record (MVR) #LI-ONSITE Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $43k-50k yearly est. 2d ago
  • Customer Support Specialist

    Alphabe Insight Inc.

    Customer service agent job in Kansas City, MO

    Catch Vibe Voice is a growing communications-driven organization focused on delivering clear, consistent, and impactful messaging. We work closely with internal teams and external partners to ensure our brand voice is professional, aligned, and effective across all touchpoints. Our culture values collaboration, accountability, and long-term growth. Job Description We are seeking a motivated and detail-oriented Customer Support Specialist to join our team in Kansas City, MO. In this role, you will serve as a key point of contact for customers, ensuring their inquiries are handled with accuracy, efficiency, and professionalism. You will contribute directly to maintaining high service standards while supporting internal processes and operational goals. This position is ideal for individuals who value clear communication, problem-solving, and a structured work environment. Responsibilities Respond to customer inquiries in a professional and timely manner Provide accurate information and resolve issues efficiently Maintain clear and organized documentation of customer interactions Collaborate with internal teams to ensure consistent service delivery Follow established procedures while identifying opportunities for improvement Uphold company standards for quality, confidentiality, and communication Qualifications Strong verbal and written communication skills Ability to remain professional and composed in a fast-paced environment Excellent attention to detail and organizational skills Problem-solving mindset with a customer-oriented approach Ability to work independently as well as part of a team Basic computer proficiency and willingness to learn internal systems Additional Information Competitive salary ($50,000 - $54,000 annually) Opportunities for professional growth and internal advancement Structured onboarding and ongoing training Supportive and collaborative work environment Stable full-time position with long-term potential
    $50k-54k yearly 2d ago
  • Customer Service Specialist (Front Desk) -- Multiple Locations KC Metro Area

    Adventhealth 4.7company rating

    Customer service agent job in Overland Park, KS

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 9100 W 74TH ST **City:** SHAWNEE MISSION **State:** Kansas **Postal Code:** 66204 **Job Description:** Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately. Locations: Shawnee Mission, KS (Multiple Medical Disciplinary available) Lenexa City Center, KS Prairie Star (Prairie Star Parkway) State Line Road (10205 State Line Road, KCKS) Overland Park, KS Leawood, KS Schedule: Full-Time Shift: Days Mon-Fri **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Associate, High School Grad or Equiv (Required) **Pay Range:** $15.63 - $23.45 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Shawnee Mission **Schedule:** Full time **Shift:** Day **Req ID:** 150660421
    $15.6-23.5 hourly 2d ago
  • Customer Service Representative

    Ace Handyman Services Kansas City

    Customer service agent job in Kansas City, MO

    Ace Handyman Services of Kansas City (a division of Ace Hardware) is the fastest-growing company in the home improvement, repair and maintenance industry. This position serves as the primary point of contact in delivering our trademark helpful solutions and education to all customers, as well as consistently delivering exceptional service and scheduling jobs. Community is important to us and that starts with a team that takes care of each other. We strive to offer an employee-friendly work environment with opportunities to grow in our company. Competitive pay ranging from $20-$22 per hour Vacation Company credit card Flexible scheduling Advancement and growth opportunities Regular pay reviews Plus more! Key Responsibilities: Professionally respond to incoming sales calls, outbound calls and follow up with leads Offer accurate job estimates and close the sale over the phone Create and maintain our handyman job schedule Adjust the schedule as needed Conduct follow up calls with customers Accurately enter information into our CRM and sales software Work closely with our Handyman team to ensure a smooth transition from sales to service delivery Work towards and achieve individual and team sales goals Basic Qualifications and Experience: Proven track record of success in sales and customer service. Quick thinker, organized and superb multi-tasking skills. Excellent communication and interpersonal skills. Self-motivated with a great attitude and ability to accurately communicate and close services on the phone. Proficient in Microsoft Office, Teams and multiple software platforms. Dispatching skills; Service Titan experience, a plus! Valid driver's license and reliable transportation. Apply now! Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
    $20-22 hourly 2d ago
  • Customer Service Specialist

    Royal Mechanical Services

    Customer service agent job in Overland Park, KS

    The Customer Service Specialist is responsible for managing contracted facilities work for our growing number of enterprise retail clients. This individual requires experience with service requests in a facilities management, call center, insurance, or similar work environment. The work is highly transactional with the core responsibility of coordinating client service requests with ROYAL subcontractors and vendors. The work includes the execution and management of on-demand service orders, scheduled services, and contracted project work. Requirements: High school diploma or equivalent is required; college degree preferred. 3 - 5 years+ of customer service experience is required. 1 - 2 years+ of project management experience required. 1 - 2 years+ of work experience in facilities management, call center, insurance claims or similar. Knowledge of the U.S. retail and facilities industries is preferred. Experience with facilities management software such as Corrigo, FacilitySource, or ServiceChannel is preferred. Skills, Knowledge, Abilities: Working knowledge of retail facilities service delivery processes and systems. Process and project management skills. Strong understanding and efficiency using Microsoft Office Suite, emphasis on Excel. Computer database management and data entry skills. Effective planning and organizational skills. Effective written, electronic, and interpersonal skills. Client communication and relationship skills. Subcontractor and vendor management skills.
    $27k-35k yearly est. 3d ago
  • Customer Service Representative - State Farm Agent Team Member

    Alicia Scott-State Farm Agent

    Customer service agent job in Kansas City, MO

    Benefits: Simple IRA with 3% company match Salary plus commission/bonus Annual salary increases, along with annual PTO increases Health benefits Wellness stipend Paid time off (vacation, personal/sick days, bereavement, maternity/paternity paid time) Additional bonuses throughout the year Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Opportunity to enroll in Team Member Hall of Fame Includes $1000 bonus Weekend hotel stay & banquet dinner (with guest) Recognition plaque Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $27k-35k yearly est. 2d ago
  • Customer Service Specialist

    AAA-The Automobile Club 4.5company rating

    Customer service agent job in Independence, MO

    Customer Service Specialist. Job Summary. This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents Customer Service, Customer Service Specialist, Specialist, Insurance, Retail, Support, Sales
    $26k-32k yearly est. 2d ago
  • Patron Services Representative

    American Theatre Guild 3.9company rating

    Customer service agent job in Kansas City, MO

    The American Theatre Guild is looking for a customer service driven Patron Service Representative, looking to join a fun and passionate team. We are a non-profit national Broadway presenter dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities. We are a relatively small office with a fun, business-casual environment. The Patron Service Representative will ensure that customer service for every patron is excellent. Benefits Include: PTO days, 10 paid holidays, paid parental leave after one year, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums. In addition, ATG also offers professional development assistance and a flexible schedule. Duties/Responsibilities: Assisting patrons with ticketing needs (exchanging tickets, purchasing additional tickets, etc.) Printing and mailing tickets to patrons on a timely basis Managing incoming and outgoing-campaign calls Inputting data into databases as directed Assisting in the recording of ticket sales, revenue and income data, and sales reports Required Skills/Abilities: A desire to provide excellent customer service to our patrons Experience with Microsoft Office, G Suite, and general computer skills Exceptional organizational skills Accuracy and attention to detail Flexibility in an often-changing work environment Familiarity with professional theatre terms and a love for the theater Physical Requirements: The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day This position requires working indoors with controllable environmental conditions and temperature. This position requires the employee to talk and hear. Requires face-to-face discussions with individuals and teams, opportunity to make decisions without supervision, mistakes are not easily correctable and have serious consequences that impact the results of co-workers, customers or the company. Vision abilities required by this job include close vision. Employee will spend prolonged hours in front of computer screens Come be a part of our extraordinary team! The American Theatre Guild is an Equal Opportunity Employer. ATGuild does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, marital status, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $28k-37k yearly est. 2d ago
  • Airport Customer Service Agent

    GAT 3.8company rating

    Customer service agent job in Kansas City, MO

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $25k-32k yearly est. 7d ago
  • Customer Retention Specialist - State Farm Agent Team Member

    Nicholas Mortallaro-State Farm Agent

    Customer service agent job in Grain Valley, MO

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off ABOUT US: At our top-performing insurance and financial services agency, we believe in a work hard, play hard culture where fun and productivity go hand in hand. Our team is driven, goal-oriented, and passionate about delivering world-class customer service while ensuring our clients are properly protected. We pride ourselves on fostering an environment that supports professional development and personal growth. Here, youll find ample opportunities for advancement as we are committed to helping our employees achieve both their career aspirations and individual goals. Join us if youre ready to be part of a dynamic, supportive team that values excellence, collaboration, and a balanced approach to work and life. You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: 401 SW Eagles Parkway, Grain Valley, Mo 64029 At Mortallaro Insurance Agency Inc, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.
    $26k-33k yearly est. 12d ago
  • call center nurse specialist

    Mindlance 4.6company rating

    Customer service agent job in Overland Park, KS

    Duration : 6 Months (Possible Extension based on the business needs) Job Title : Call Center Nurse Specialist Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday Job Description: Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision. Essential Duties and Responsibilities 1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include: • Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. • Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes • Educator: Complete patient teaching in relation to the use of products 2. Participates in program specific customer meetings and training sessions. 3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests. 4. Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions Performs other related duties as assigned or requested. Scope of Position Responsibilities For Funds, Costs or Profits: NA For Supervision: NA For Internal and External Relationships: Responsible for customer and patient interactions. Scope of Position Responsibilities, Continued For Organization Influence: Limited - Works within the guidelines of a specific program. Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director. Job Qualifications Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required. Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise. License/Certifications Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice. Additional Skills Analyze data Answer telephones Develop/maintain networks on a broad cross section Effective at group involvement Handle multiple tasks Compile data/statistics Establish filing system Input data into computer systems Use computerized spreadsheets to conduct analysis Problem solving Research information Strong communications-written and verbal Time management Effective interpersonal, negotiating and communication skills required. Computer Skills Data entry Visual concentration on computer screens Multi-user computer systems Personal Computer Microsoft Office - Word, Excel, Microsoft Office Working Conditions/Physical Demands Normal office environment Lifting under 10 pounds Ability to travel for contract requirements Qualifications RN License for Kansas Additional Information Thanks & Regards, Mahesh Kumar | Team Recruitment | Mindlance, Inc. | W : ************ ****************************
    $25k-30k yearly est. Easy Apply 2d ago
  • Aftermarket Customer Support

    DH Pace 4.3company rating

    Customer service agent job in Olathe, KS

    Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. We will consider both part-time and full-time employees! In office position Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours. Training: First 3 weeks (Monday-Friday, 8:00am-5:00pm Position overview: Schedule and create accurate and complete service tickets for residential and commercial customers. Promote all products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow-ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical Key Performance Indicators (KPI's). Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime as required OR ability to work additional hours as required. Other duties as assigned. Qualifications: High school diploma or equivalent with previous experience in customer service or related field. Strong communication skills, both verbal and written. Proficiency in Microsoft Office Suite and CRM software. Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment. Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules. Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $26k-33k yearly est. 31d ago
  • Security Operations Center Operator

    Job Listingsallied Universal

    Customer service agent job in Overland Park, KS

    Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Security Guard for a Security Operations Center in Overland Park, KS. This position is ideal for reliable, detail-oriented professionals who are comfortable working in a fast-paced, monitored environment. Officers will support security operations through observation, reporting, and access control while providing a professional presence. Position Details: Location: Overland Park, KS Schedule: Wednesday - Sunday, 4:00 PM - 12:00 AM Starting Pay: $17.75/hour Pay Increase: $18.25/hour after 90 days Environment: Security Operations Center (SOC) Employment Type: Full-time ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies Serve as the liaison between all departments and the security department Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods) Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff Complete “task work orders" for all reported maintenance needs Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems Control and monitor the two-way communication systems Make emergency notifications as necessary pursuant to site Post Orders Make productivity and cost reduction recommendations to management Make recommendations for physical security surveys and post orders BASIC QUALIFICATIONS: Must possess a high school diploma or equivalent Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. Must possess one or more of the following: Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field Bachelor's degree in protective services, business, or related field A minimum of 8 or more years of active service in any military branch Associate's degree (or 60 credits) or higher in criminal justice with current or prior active military service 2 years of work experience in public sector dispatch or emergency operations center 2 years of verifiable data center security experience 3 years of verifiable private/corporate security experience Knowledge and Skills Required: Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications Ability to work in a team environment; teamwork Ability to multi-task, discern patterns in detail Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2026-1512641
    $17.8-18.3 hourly Auto-Apply 1d ago
  • Passenger Service Agent

    G2 Secure Staff 4.6company rating

    Customer service agent job in Kansas City, MO

    Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous Customer Service experience preferred 4. Must be 18 years of age or older. 5. Must have a working telephone number for contact. 6. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to communicate clearly and concisely in verbal and written communication. 4. Must be able to read, write, understand and carry out instructions in English. 5. Must be able to stand/walk in terminal area throughout the scheduled shift. 6. Must be able to consistently push, pull and lift 50 to 70 lbs. 7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards. 8. Must pass pre-employment and random drug tests. 9. Must complete a criminal background check. 10. Must meet necessary requirements to obtain a security sensitive identification badge. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Greet passengers, clients and airline personnel in a courteous and professional manner. 2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents. 3. Provide general information to passengers, give directions and flight information. 4. Provide special services (courtesy chairs/bag carts) as required. 5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize. 6. Summon the security supervisor and refer difficult or uncooperative passengers to security. 7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 9. Attend meetings and inservices as required. 10. Utilize appropriate communications channels and maintain records, reports and files as required. 11. Must be in proper uniform or business attire as directed by company officials. 12. Identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Perform other duties as requested.
    $25k-31k yearly est. 14h ago
  • Chauffeured Services Dispatcher (On Site)

    Leader Worldwide

    Customer service agent job in Kansas City, MO

    Job Title: Dispatcher Shift: Monday-Friday | Evening Shift Overview: Love a fast pace, quick thinking, and being the person who keeps everything running smoothly? This is an exciting, fulfilling role where you're at the center of the action - helping clients book reservations, coordinating chauffeurs and vehicles, and handling real-time changes with confidence and care. You'll work with the who's who of Kansas City, so professionalism, attention to detail, and great communication are a must. If you thrive under pressure and enjoy delivering a truly premium experience, you'll feel right at home here. What You'll Do: Assist clients with scheduling reservations. Schedule and dispatch chauffeurs based on client needs and driver availability. Assign drivers and vehicles efficiently while factoring in traffic, timing, distance, and capacity. Monitor trips using GPS and communicate updates or changes as needed. Maintain accurate, real-time trip records, including routes, schedules, cancellations, and reschedules. Support driver and vehicle readiness by helping ensure cleanliness, maintenance, and safety compliance. Communicate clearly with clients and chauffeurs about delays, route changes, and special instructions. Troubleshoot issues quickly, including schedule conflicts, last-minute changes, and emergencies. Use local traffic and road knowledge to optimize routes and reduce delays. Deliver professional customer service. Collaborate with internal teams to keep operations running seamlessly. What You Bring: Dispatching experience (transportation industry preferred). Comfort with dispatch software, GPS tracking, and Microsoft Office. Strong organization and multitasking skills in a high-pressure environment. Ability to work independently and confidence in making sound decisions. Quick problem-solving skills and calm judgment under pressure. Excellent communication and customer service skills. Knowledge of local routes and traffic regulations (preferred). Valid driver's license and a clean driving record. Flexibility to work weekends and holidays as needed. Benefits: Medical, Dental, Vision, 401(k)
    $29k-37k yearly est. 60d+ ago
  • Customer Sales and Service Representative

    Applied Industrial Technologies, Inc. 4.6company rating

    Customer service agent job in Lenexa, KS

    Are you proactive in asking questions and recommending solutions as well as additional related products? Do you enjoy the challenge of discovering just the right part or solution for a customers need? Are you knowledgeable in fluid power component Representative, Customer Service, Sales, Sales Associate, Service, Mechanical, Retail
    $43k-50k yearly est. 2d ago
  • Customer Service Specialist (Front Desk) -- Multiple Locations KC Metro Area

    Adventhealth 4.7company rating

    Customer service agent job in Kansas City, MO

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 9100 W 74TH ST **City:** SHAWNEE MISSION **State:** Kansas **Postal Code:** 66204 **Job Description:** Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately. Locations: Shawnee Mission, KS (Multiple Medical Disciplinary available) Lenexa City Center, KS Prairie Star (Prairie Star Parkway) State Line Road (10205 State Line Road, KCKS) Overland Park, KS Leawood, KS Schedule: Full-Time Shift: Days Mon-Fri **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Associate, High School Grad or Equiv (Required) **Pay Range:** $15.63 - $23.45 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Shawnee Mission **Schedule:** Full time **Shift:** Day **Req ID:** 150660418 \#additional
    $15.6-23.5 hourly 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Alexa Barkley-State Farm Agent

    Customer service agent job in Kansas City, MO

    Benefits: Bonus based on performance Company parties Competitive salary Donation matching Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency opened its doors in April 2020 and has grown into a strong, dedicated team of six full-time and two part-time team members. I've been part of State Farm since I was 19 and, after spending time working at corporate, I decided to become an agent to build something of my own. I've always believed in helping people truly understand insurance, and that mission continues to drive our work every day. We love being involved in the community through the South KC Rotary, Martin City Improvement District, South KC Chamber of Commerce, and Caring 4 Kids. One thing that sets our agency apart is how much we value shared experiences - when I hit agency goals, my team gets a paid trip, with round-trip flights, hotel stays, time off, and spending money included. We're looking for energetic, hardworking, and empathetic individuals who want to be part of a supportive, high-performing team. If you're looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Alexa Barkley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 2d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Overland Park, KS?

The average customer service agent in Overland Park, KS earns between $18,000 and $31,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Overland Park, KS

$24,000

What are the biggest employers of Customer Service Agents in Overland Park, KS?

The biggest employers of Customer Service Agents in Overland Park, KS are:
  1. Accenture
  2. ACD Direct
  3. Dave & Buster's
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