Service Desk Associate
Customer Service Agent Job 26 miles from Oyster Bay
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
Our client, a leading global investment firm, is looking for a Service Desk Associate to join their New York office!
Responsibilities:
Build, deploy and maintain end-user devices
Assist in Move, Add and Changes
Manage and resolve end-user incident tickets
Document procedural enhancements
Manage, maintain, and audit hardware and software inventory
Maintain a high level of responsiveness, communication, and professionalism
Evaluate and solve advanced technical issues
Provide technical training to end-users
Maintain and support a O365, VDI and mobile environment
Participate in an on-call rotation
Qualifications:
Bachelor's degree is preferred
2+ years of professional experience
Ability to solve problems in a sustainable way by working with people, not just technologies
Experience in providing local and remote white glove service
An independent and quick learner with strong troubleshooting skills
Knowledge of Windows 10 OS and Office 365 Suite
Network fundamentals (connections, components, protocols)
Active Directory (structure, policies, management)
Mobile Device Management
Proficient with Laptops, VMware VDI and physical desktops
Nice to Haves:
VOIP systems management
Enterprise level video conferencing systems
Patch management and software deployment
Python or PowerShell Scripting
Understanding of Internet and network security
ITIL Process flow and Incident management
Sales and Service Representative
Customer Service Agent Job 26 miles from Oyster Bay
Join the Crystal Clean Team as a Route Sales & Service Representative!
Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement.
Why Crystal Clean?
At Crystal Clean, we pride ourselves on being more than just a company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future.
What You'll Do:
Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers.
Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment.
Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time.
Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities.
Achieve Goals: Meet sales quotas and contribute to overall revenue growth.
What We're Looking For:
Strong Communicator: Excellent communication skills with a keen attention to detail.
Customer-Focused: Ability to engage effectively with customers and colleagues.
Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear.
Experienced: Route sales experience is a plus, but not required.
Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications.
Physical Requirements:
Lift materials weighing up to 80lbs regularly.
Handle and maneuver drums of waste/product, sometimes exceeding 400lbs.
Complete a pre-employment physical and drug screening.
Work Environment:
Diverse work settings with varying noise levels.
Frequent physical activity including bending, lifting, and climbing.
Why You'll Love Working Here:
Competitive Salary: Attractive compensation package with performance incentives.
Comprehensive Benefits: Health, dental, vision, and more.
Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: We value diversity and strive to reflect the communities we serve.
Apply Today!
If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world.
Crystal Clean LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Air Imports - Customer Solutions Specialist
Customer Service Agent Job 26 miles from Oyster Bay
The
Customer Solutions Specialist
will perform logistics and operations tasks for our Air Imports customers' accounts to ensure highest level of reliability and efficiency.
Key Responsibilities:
Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering high level of customer service follow-up.
Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
Coordinate shipments arrival processes & deliveries setup both domestic and international while adhering to on-time expectations
Maintain customers SOPs
Manage and update all shipments milestone/ timelines for our EDI customers
EDI operational knowledge is highly desirable, but not essential
Support Management when requested to create reports for assigned customers
Perform and maintain billing functions for assigned customers
Required to handle files from A-Z
Requirements :
3+ years of operations and freight forwarding logistics experience
Cargowise One experience a plus
High achiever, self-driven with excellent verbal and written communication skills
Ability to prioritize and multi-task in a fast paced, changing environment
Excellent analytical, critical thinking, and problem-solving skills
Strong organizational skills and attention to detail
Possess ability to build relationships with both internal and external teams
Team player, flexible, hands-on with interpersonal skills and time management
High School Diploma required
Superior Customer Service skills with excellent telephone and email skills
Strong working knowledge of MS Office programs, including Excel and Word
EFL provides cutting-edge supply chain solutions to the world's most successful companies. We're a fast-growing transportation company and we're just getting started!
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed
Customer Relations Specialist
Customer Service Agent Job 26 miles from Oyster Bay
ABOUT OUR COMPANY
We are an international lighting company specializing in exclusive custom light fixtures and décor made from unique blown and fused glass. We offer an exotic blend of eclectic and contemporary custom glass lighting and décor suited to residential and commercial interior design markets.
With an extensive client list within the design industry, we have created a loyal following of interior designers, architects, and lighting showrooms. We are located in the artistically inclined, Industry City area of Sunset Park, Brooklyn.
Our company is growing both in terms of brand and reputation for quality. We are well known for our bespoke, luxury lighting fixtures and are looking for high-caliber people to support our plans for next-stage development. At Shakuff, we always aim higher- in our performance, and our culture.
We are currently in need of an Office Coordinator & Customer Relations, The ideal candidate for this position is self-motivated, reliable, honest, upbeat and charming, with a ''can-do'' attitude, strong organizational skills, a lovely phone manner, and impeccable attention to detail. While relevant work experience is a plus and an interest in our industry is welcome, we are looking for someone who is truly excited to take ownership of the office manager position. The candidate should have patience, amazing communication skills and familiarity with computers and modern technology. He/She must be able to make it work in a timely manner, as they will be opening the showroom. The Candidate will be reporting directly to our Owner. The duties and responsibilities of this position are below.
RESPONSIBILITIES WILL INCLUDE:
* Greeting and hosting customer in the showroom
* Answering and directing phone calls
* Customer service request, tracking, and follow-up
*Monitor and manage live chat inquiries, provide prompt and professional responses, direct sales leads to the appropriate personnel, maintain accurate conversation records, and use product knowledge and chat metrics to enhance service quality and customer satisfaction.
* Coordination with our production team
* Gathering online reviews
* General office organization
* Mail and email correspondence
* Various ad hoc jobs
* Meet with owner/bookkeeper on the health of a practice
* Scanning paperwork
* Providing customers with order updates
QUALIFIED INDIVIDUALS SHOULD POSSESS THE FOLLOWING ATTRIBUTES:
* Strong customer service background
* Excellent communications skills: interpersonal, listening, oral, and written
* Extreme attention to detail
* Experience with Slack, and Streak Customer CRM
* Proficiency in using Apple products including iMacs and iPads
* Working knowledge of G-Suite & Dropbox
* Must have a professional demeanor both in person and on the phone
* Minimum 2 years experience working as an office assistant
* Must be able to work independently, as well as part of a team
* Should feel comfortable working in a fast paced environment
* Ability to effectively meet daily deadlines
* A general knowledge of shipping accounts and insurance claims
* Ability to lift 25 pounds
To apply, please respond with your resume showcasing your experience. Replies without a resume will not be considered.
Hours:
MON - THU 9:00 am - 5:30 pm with a 30-minute unpaid lunch break
FRI 9:00 am - 4:00 pm
*Candidate must be prompt
Pay Structure:
Salary
Paid every other Friday
To apply, please submit a brief cover letter with your CV, showcasing who you are and your sales experience to *********************
Bilingual Customer Service Representative
Customer Service Agent Job 26 miles from Oyster Bay
Adecco is assisting a New York State based client in hiring for a Bilingual Medicaid Customer Service Representative located onsite in New York, NY. Must have 2 years of Customer service experience.
Bilingual needs:
Spanish
Russian
Mandarin
Cantonese
Korean
Bengali
Punjabi
Pay: The wage for this position is between $17-18 an hour. Hourly wage may depend upon experience, education, geographic location, and other factors.
Schedule: 8:30 am - 5:00 pm, Monday - Friday and occasional Saturdays
Job Responsibilities:
• Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
• Educates clients on managed care.
• Assesses client's health care needs and assists clients in choosing a health plan.
• Maintains updated knowledge of the New York Medicaid CHOICE Project.
• Assists clients in enrolling/disenrolling in health plans.
• Receives and sorts enrollment/disenrollment forms.
• Reviews enrollment forms for accuracy and completeness.
• Processes enrollment/disenrollment forms.
• Sends necessary letters to clients.
• Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
• Performs managed care education and enrollment services when call volume warrants.
• Assists or performs mailroom functions, when assigned.
• Meets all standards established for this position as outlined in the attached performance criteria.
General Requirements:
• Computer skills
• Reliability
• Can-do Attitude
• Prior Customer Service experience Required
• Two years of human services experience or experience dealing with the public is required
• Call Center Experience Required
• Bilingual
Education Requirements:
• High school diploma or equivalent required
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance
Customer Support Representative
Customer Service Agent Job 26 miles from Oyster Bay
We are seeking a skilled and customer-focused Customer Support Representative with 3-5 years of experience supporting software-as-a-service products to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and troubleshooting assistance. Your primary responsibility will be to ensure customer satisfaction by resolving technical issues, answering inquiries, and delivering a seamless support experience.
Key Responsibilities:
Customer Support: Serve as the primary point of contact for customers, addressing inquiries and resolving technical issues through email, chat, phone, and ticketing systems.
Knowledge Management: Contribute to the development and maintenance of a comprehensive knowledge base, creating clear and concise documentation for internal and customer use.
Customer Training: Provide guidance and training to customers on product features and best practices, enhancing their overall experience and usage efficiency.
Collaboration: Work closely with the General Manager to communicate customer feedback, report bugs, and suggest product improvements.
Performance Metrics: Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction ratings.
Qualifications and Skills:
Experience: 3-5 years of experience in a customer support role supporting software products. Experience supporting payroll related software products is a big plus.
Technical Proficiency: Solid understanding of software products, troubleshooting methodologies, and the ability to quickly learn new technologies.
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts in a user-friendly manner.
Problem-Solving Ability: Strong analytical and critical thinking skills to identify issues and develop effective solutions.
Tools Familiarity: Experience using customer support platforms (e.g., Zendesk, Salesforce Service Cloud) and technical tools such as CRM systems, ticketing systems, and knowledge bases.
Customer-Centric Approach: Passion for delivering exceptional customer service with empathy, patience, and professionalism.
Education: Bachelor's degree or equivalent experience preferred.
Customer Service Specialist - Legal Intake
Customer Service Agent Job 25 miles from Oyster Bay
About The Role:
An award-winning Law Firm is seeking a full-time Legal Intake Specialist to join their team in Bergen County, NJ. This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Legal Intake Specialist provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web.
Qualifications:
Previous legal intake experience at a law firm that handles personal injury, product liability, mass tort or medical malpractice
Previous client / customer service experience with knowledge of medical and insurance
Experience working in a high volume contact center environment
Previous experience utilizing a CRM (Salesforce a plus) and VOIP
Proficient in Microsoft Office Suite
Bachelor's Degree
Required Skills:
Professional and empathetic phone etiquette
Strong verbal and written communication skills
High attention to detail and accuracy in data entry
Excellent organizational and time-management skills
Ability to multitask and work in a team-oriented environment
Flexibility and adaptability in a fast-paced setting
Benefits:
Generous vacation and paid holidays
401(k) plan
Medical, dental, and vision insurance options
Modern offices with in-office perks
Opportunities for career growth
Front Desk Operations - Customer Service Representative
Customer Service Agent Job 26 miles from Oyster Bay
alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional
We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York, with competitive pay, full benefits, and opportunities for future growth.
Compensation
FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.
Responsibilities
Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists
Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes
You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
*This is an entry-level role.*
Why the Role is Compelling
As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Patient Care Consultant - Aesthetic Sales
Customer Service Agent Job 26 miles from Oyster Bay
Sono Bello is America's leading cosmetic surgery specialist*, with over 100 locations, 185+ board-certified surgeons, and more than 300,000 laser liposuction and body contouring procedures performed. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows—we are the national leader in providing cutting-edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now.
Sono Bello is seeking a dynamic Patient Care Consultant (PCC) with a passion for aesthetics to join our team. The PCC will conduct in-person consultations, guide patients through the Sono Bello process, and help them choose procedures that align with their goals. The ideal candidate should have a demonstrated history of sales success, experience thriving in a fast-paced setting, possess confidence, emotional intelligence, and credibility, exhibit high integrity, and maintain an excellent work ethic. This position demands a highly motivated individual with robust negotiation and closing abilities, capable of addressing objections effectively within a face-to-face consultative setting.
Primary Responsibilities of a Patient Care Consultant (PCC):
Meet with new and existing patients to determine their goals and coordinate their treatment plans with the appropriate surgical team member (Doctor) as the next step in their transformational journey.
Educate patients on our approach, procedures, processes, and financing/payment options available.
Manage the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure.
Develop and maintain a patient pipeline, including follow-ups with prospective patients.
Demonstrate leadership within your center location to keep the entire team informed, positive, and energized to support the best possible patient experience.
Required Skills / Qualifications:
Proven track record of sales excellence (at least 3 years) within a high-energy, fast-paced environment. Previous sales experience or direct involvement in one-on-one consultative selling in aesthetic sectors such as plastic or cosmetic surgery, cosmetics, hair replacement, laser hair removal, or related fields is highly valued.
Is a quick study: Has the ability to quickly build rapport, assess the patient's needs, and create a sense of urgency to drive action.
Must have excellent interpersonal skills that build effective working relationships with patients, physicians, and other team members.
Must be a self-starter, accountable, and highly motivated to hit and exceed targets to reap financial reward (manage KPIs).
Maintains professionalism and poise constantly, even when working under pressure.
Must be highly organized and detail-oriented with the ability to prioritize competing tasks.
Positive outlook and a passion for what we do!
Compensation:
At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.
Compensation package includes: $50,000.00 - $60,000.00 base salary, overtime and overtime premium, and uncapped bonus (based on KPI and goal achievement). Total compensation ranges between $160,000.00 - $250,000.00.
Benefits:
Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays.
Preset consultations (warm leads provided)
Extensive training program
Head of Client Experience
Customer Service Agent Job 6 miles from Oyster Bay
As the VP of Client Experience, you excel at the below core competencies
Relationship Building: Can build immediate rapport, even when facing difficult or tense situations.
Adaptability: Skilled in adapting their approach and demeanor in real time to match the shifting demands of different situations.
Manages Complexity: Can make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Accountability: Establishes clear responsibilities and processes for monitoring work and measuring results.
The impact you'll make
Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization.
Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth.
Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience.
Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization.
Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met.
Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships.
Ensure alignment between customer success and the broader organizational strategy, driving a customer - centric culture.
Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution.
Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements.
Set clear expectations and objectives for help desk and support managers, aligned with company goals and customer satisfaction.
Facilitate collaboration between help desk and support teams, ensuring consistent and cohesive service delivery across all customer touchpoints.
What you will bring
Bachelor's Degree in Business or a related field preferred
8+ years of relevant leadership experience in customer success or related function
5+ years' experience building relationships with executives with company level decision making authority
5+ years' experience with B2B Software companies
Experience working within the retail industry highly preferred
Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions.
Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset
Pickleball Sales and Customer Experience Specialist
Customer Service Agent Job 17 miles from Oyster Bay
We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. Your primary responsibility will be to enhance customer satisfaction by providing timely and effective solutions to their inquiries. This position is ideal for individuals who are passionate about client services and possess strong communication skills.
Duties
Provide outstanding customer service by addressing inquiries via phone and in-person through a professional manner.
Assist clients with information, order processing, and issues to ensure a seamless experience.
Maintain accurate records of customer interactions and transactions through data entry in our system.
Collaborate with team members to resolve customer issues and improve overall service.
Demonstrate excellent phone etiquette while interacting with customers, ensuring a positive experience.
Support sales efforts by identifying opportunities for upselling products based on customer needs.
Qualifications
Proven experience in customer service is required.
Strong communication skills with the ability to engage effectively with diverse clientele.
Strong Computer skills are required.
Excellent phone etiquette and interpersonal skills to foster positive relationships with clients.
A proactive attitude towards problem-solving and a commitment to delivering high-quality service.
Ability to work independently as well as collaboratively within a team environment.
Join us as we strive to provide an exceptional customer experience that sets us apart!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour ( depending on experience )
Expected hours: 30-40 per week
Shift:
Evening shift
Morning shift
Night shift
Ability to Commute:
Oceanside, NY 11572 (Preferred)
Ability to Relocate:
Oceanside, NY 11572: Relocate before starting work (Required)
Work Location: In person
Online Customer Service Representative
Customer Service Agent Job 5 miles from Oyster Bay
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manager customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Provide product and service information and guidance
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Maintain a positive and empathetic attitude toward customers
Stay updated on product knowledge and company policies
Follow daily task check list
Participate in testing and quality control of changes on the website
Qualifications/Experience:
Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Customer Service Representative
Customer Service Agent Job 26 miles from Oyster Bay
At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Outlier and Readmission reviews.
Under the direction of the Customer Service Department leaders, the Customer Service Representative is responsible for responding to all customer inquiries. The Customer Service Representative will research inquiries and ensure feedback is provided in a timely manner. This position is 9A to 5P in the office located at 1 Seaport Plaza, 199 Water St., 27th Floor, NY, NY, 10038.
Responsibilities:
This list does not represent all responsibilities for this position. Candidate must understand and be willing and able to assume roles and responsibilities other than these to meet the needs of the Customer Service/Call Center Department and MedReview in general.
Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, assistance, and support.
Review customer or client accounts and provide updates and information about claim audit status and other claim inquiries.
Verify contact information for requesting documents required for review and safeguarding client and member data in accordance with HIPAA regulations.
Guide callers through troubleshooting and navigating the company site/e-mail portal.
Collaborate with other call center professionals to improve customer service.
Transcribe phone calls.
Qualifications:
High school diploma or equivalent experience is required.
Experience assisting customers and providing resolutions.
Knowledge of HIPAA privacy information standards required.
Knowledge of DRG Validation Review, Cost Outlier Review and Readmission Review.
Knowledge of claim processing or claim auditing systems and call center software
Ability to prioritize and organize workload and complete tasks independently.
Strong quantitative and analytical problem-solving skills.
Demonstrates excellence in listening, written communication, and interpersonal skills.
Proficiency in Outlook, Word, Excel, and other applications.
Previous experience handling medical records is a plus.
Benefits and perks include:
Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents.
401(k) with Employer Match - Join the team and we will invest in your future
Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you're not feeling well, to observe holidays.
Wellness - We care about your well-being. From Commuter Benefits to FSAs we've got you covered.
Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we're focused on your growth as a working professional.
Salary: 40k-42k
Receptionist - Guest Services
Customer Service Agent Job 26 miles from Oyster Bay
Job Title: Community Ambassador
Job Type: Full-Time
Work Schedule: 8:00 am to 5:00 pm
Pay - Rate: $24 -$26.00/hr
Attire: Professional
As a Community Ambassador, you will be the first point of contact for our clients, ensuring they receive exceptional service and a warm welcome. You will be responsible for managing the lobby area, coordinating conference center bookings, escorting clients to their designated rooms, and engaging with guests to enhance their experience. Your role will also involve handling email and written communications, conducting assessments, and supporting various events.
Key Responsibilities:
Lobby Management: Greet guests and clients upon arrival, providing a friendly and professional reception. Ensure the lobby area is welcoming and organized.
Conference Center Bookings: Oversee and coordinate bookings for conference rooms, ensuring all details are accurately recorded and communicated.
Client Escorting: Guide clients to their designated rooms or event spaces, offering assistance and addressing any needs or questions they may have.
Engagement: Actively engage with clients by asking questions to better understand their needs and providing tailored assistance.
Communication: Handle email correspondence and written communications efficiently and professionally.
Assessment: Conduct assessments of client interactions and feedback to continuously improve service quality.
Event Support: Assist with the setup and execution of various events, ensuring all requirements are met and clients' expectations are exceeded.
Flexibility: Adapt to varying schedules and shift times as needed, demonstrating reliability and a willingness to accommodate changes.
Qualifications:
Professional Attire: Adhere to the dress code; maintaining a polished and professional appearance.
Experience: Previous experience in a customer-facing role, hospitality, or event coordination is preferred.
Skills: Excellent communication and interpersonal skills, strong organizational abilities, and a proactive attitude.
Flexibility: Ability to work varying shifts and adapt to changes in schedule as required.
If you are passionate about delivering exceptional customer service and thrive in a dynamic, engaging environment, we encourage you to apply for the Community Ambassador position at Forrest Solutions.
Forrest Solutions, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Client Service Specialist
Customer Service Agent Job 26 miles from Oyster Bay
Client Service Specialist - Contract - Weehawken, NJ - $19.95/hr - Weekend Hours
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Our client is seeking a Client Service Specialist in Weehawken, NJ.
Role Description
You'll be working in the Workplace Wealth team, answering inbound calls from our external participants. Accept and enter equity trade orders on behalf of the client, assist clients with website registration or navigation, provide equity compensation plan education about their specific awards, company processes and/or procedures associated with their account. Provide support and guidance with internal clients involving the maintenance of the Client's accounts associated with the Firm's investment products and providing estimated time frames for requests to be completed.
Answer inbound calls from our client participants
Educate clients on account services and capabilities
Have an understanding of Financial Services terminology
Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
Have strong organizational skills, attention to detail, and excellent follow-up skills
Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Skills & Requirements
Comfortable working one of the following schedules after training: Sat-Tues 4:00pm - 2:30am ET OR Fri-Tues 1:30pm - 10:00pm ET
Detail oriented (nothing gets past you)
Financial services/Banking/ Brokerage experience preferred
Exceptional phone conversation skills
Able to perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
Strong organizational skills, attention to detail, and excellent follow-up skills
Ability to be self-motivated and succeed in a team atmosphere
Candidates must have flexibility in work schedule.
Superior customer-centric focus, with proven ability to thoroughly resolve customer
inquiries. Bachelor's degree is preferred
Background in financial services
Four-year degree in related field
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************.
Drug testing may be required; please contact a recruiter for more information.
Customer Relations Specialist
Customer Service Agent Job 14 miles from Oyster Bay
Senior Customer Relations Specialist
Hybrid in Greenwich, CT
$70,000 base salary with Bonus Opportunities
We are changing the game in the physical rehabilitation, recovery and body maintenance industry. From empowering patients with non-invasive therapeutic technologies to enhancing the work of physiotherapists, chiropractors, wellness professionals and athletic trainers, our mission is simple: better pain management, faster recovery, and a gentler patient experience.
Position Overview:
We are seeking a proactive and detail-oriented Customer Relations & Sales Administration Specialist to support our sales team and enhance customer satisfaction.
This role involves managing administrative tasks, providing exceptional customer service, and ensuring smooth sales processes. The ideal candidate will have strong organizational skills, excellent communication, and a customer-centric approach.
Key Responsibilities:
· Manage customer onboarding, service, continued education, and therapy implementation to ensure a consistent, positive experience and successful outcomes.
· Assist the sales team with order processing, shipment coordination, customer record management, and preparing sales quotes and invoices.
· Respond to customer inquiries promptly and professionally via phone and email, ensuring a positive experience.
· Maintain and update the CRM system to track customer interactions, sales activities, and leads.
· Review and update marketing materials, ensuring consistency with branding. Engage with customers on online platforms to foster a positive brand presence.
· Work closely with marketing, finance, and logistics teams to streamline sales activities.
· Support the organization of sales events, trade shows, and promotional activities.
· Coordinate meetings, appointments, and travel arrangements for the sales team as needed.
Qualifications:
· High school diploma required; associate or bachelor's degree preferred.
· Previous experience in sales administration or customer service is required.
· Excellent verbal and written communication in English (Spanish is a plus).
· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), CRM (HubSpot), and ERP software (SAP preferred). Familiarity with Canva is a plus.
· Strong attention to detail and ability to manage multiple tasks with accuracy.
· Ability to work independently and collaboratively in a fast-paced environment.
· Dedicated to delivering high-quality service and building lasting customer relationships.
Subaru Automotive Express Lane Service Advisor
Customer Service Agent Job 7 miles from Oyster Bay
Grand Prix Subaru is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.
At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Click Link below to learn more about our group and dealership -
VIP Automotive Group (************************************
Grand Prix Subaru (*********************************
Automotive Service Advisor
Full-Time Opportunity: 5 Work Week including Saturday
Job Description & Duties:
The successful candidate must bring a high level of service, skill, and willingness to grow, collaborate, drive, set, and meet goals both personally and collaboratively. We provide the tools to satisfy our customers. You must have and bring a HIGH CSI and be enthusiastic about helping customers.
- Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
- Greet customers promptly and courteously, obtaining necessary vehicle information.
Clearly document customer's vehicle issues on repair orders with accuracy.
- Conduct test drives with customers or refer to a test technician to confirm identified problems.
- Consult service history, inspect vehicles, and recommend additional necessary services.
- Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
- Provide comprehensive and precise written cost estimates for labor and parts.
- Set a "promised time" for service completion, coordinating with the dispatcher if needed.
- Secure customer signatures on repair orders and provide copies for their records.
- Establish the customer's method of payment, obtaining credit approval if required.
- Notify the dispatcher of incoming work and monitor repair progress throughout the day.
- Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs.
- Implement and uphold a service marketing program.
- Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
- Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored.
- Keep service department forms, menus, and pricing guides up-to-date.
- Explain completed work and associated charges to customers.
- Implement quality control measures to minimize comebacks.
- Uphold high customer satisfaction standards.
- Manage telephone inquiries related to appointments and ongoing work.
- Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork.
- Supervise the cleaning and preparation of new and used vehicles.
- Maintain a professional appearance and ensure cleanliness of the work area.
Qualifications:
2 + years of previous service advisor experience
1 year of dealership setting experience.
To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.
Job Type:
Full-time
Salary: $55,000.00 - $75,000.00 per year inclusive of commission and bonuses
Benefits Include:
- Medical and Dental Insurance
- 401(k) Retirement Plan
- Employee Discounts on Vehicle Purchases, Parts, and Service
- Paid Time Off
- Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
- Comprehensive Employee Recognition Programs
- Opportunities for Career Advancement
- Professional Development Assistance
- Retirement Plan
Schedule:
Monday to Saturday
Supplemental Pay Types:
Bonus Pay
Commission Pay
Compensation details: 55000-75000 Yearly Salary
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Guest Experience Associate
Customer Service Agent Job 26 miles from Oyster Bay
Title: Guest Experience Associate
Job Type: Part-Time & Part-Time -> Full-Time
Introduction:
At Recoverie, we're not just a wellness club-we're a movement. We're on a mission to revolutionize how people approach wellness, recovery, and community. As our Guest Experience Associate, you'll be at the forefront of this movement, ensuring that every interaction at our club reflects our commitment to exceptional service and transformative experiences. If you're passionate about wellness, thrive in a fast-paced startup environment, and are eager to grow with us, this role could be your perfect fit.
Key Responsibilities:
Client-Centric Experience: Welcome each member and guest with genuine warmth, ensuring they feel valued and supported from the moment they walk through our doors. Your role is to create unforgettable experiences that align with their wellness journey.
Member Engagement: Build strong, lasting relationships with our members, understanding their unique needs, and ensuring their experiences exceed expectations. Your client obsession will drive their loyalty and satisfaction.
Onboarding Excellence: Lead the onboarding process for new members, making their transition into our wellness community seamless and exciting. Your attention to detail will ensure they feel confident and motivated to begin their journey with us.
Expert Scheduling: Manage scheduling with precision, ensuring all appointments, reschedules, and cancellations are handled efficiently to provide the best possible experience for our members.
Operational Mastery: Maintain our wellness environment by ensuring that all equipment is in top condition and our facilities are spotless. Your proactive approach to operations will directly impact the quality of our members' experiences.
Growth and Innovation: Stay ahead of industry trends and be open to learning new techniques and technologies that enhance member experiences. Your growth mindset will contribute to the evolution of our services.
Problem-Solving: Handle any challenges with a calm, solutions-oriented approach. Your ability to think on your feet will ensure that our members' experiences are consistently positive.
Requirements:
Passion for Wellness: A deep passion for wellness and recovery is essential. Your enthusiasm will inspire our members and drive your success in this role.
Client-Obsessed: A minimum of one year in a client-facing role where you've honed your ability to create exceptional customer experiences, ideally in a wellness, fitness, or service environment.
Growth Mindset: We're looking for someone eager to grow with us, who sees challenges as opportunities and is excited to contribute to a rapidly expanding startup.
Strong Communication Skills: Exceptional interpersonal skills are a must. You'll be the face of Recoverie, and your ability to connect with members and communicate effectively is crucial.
Flexibility: Willingness to work varied hours, including weekends, to meet the needs of our members. We value work-life balance and ensure that schedules are fair and supportive of your well-being.
Benefits:
Career Growth: This role offers significant opportunities to advance as we expand across NYC. Your contributions will be recognized and rewarded with opportunities for leadership and professional development.
Wellness Perks: Enjoy complimentary treatments, flexible work schedules, and a dynamic, wellness-focused environment that prioritizes your well-being.
Inclusive Culture: Be part of a team that celebrates diversity, fosters a positive work environment, and values each member's contributions.
Join Recoverie:
Step into a role where you can make a meaningful impact every day. If you're passionate about wellness, eager to grow, and client-obsessed, we want you on our team. Apply now to be part of something extraordinary!
Customer Service Documentation Coordinator
Customer Service Agent Job 12 miles from Oyster Bay
Liberty Global Logistics is a New York-based logistics company. Come join our growing team!
The Customer Service Documentation Coordinator will manage the terminal operations and documentation processes for all international & domestic cargo shipments utilizing various modes of transport for a dynamic organization. This role is responsible for managing all data relevant to all bookings and communication between LGL and customers (both commercial and military), tracking and tracing of all cargo and documentation, all terminal reports, EDI for specific cargo types, and communication with agents and managing all relevant information regarding commercial bills of lading and manifests.
Duties and Responsibilities:
Booking Process for Commercial & Military cargoes
Create bookings for commercial customers/maintain bookings database
Ensure bookings are properly conveyed to internal and external parties via the cargo trackers
Review On Ground reports and Release Lists for accuracy after creation
Assist in managing the OTO process with the support of the Assistant Customer Service Manager
Create, Update and Maintain Cargo Tracker Reports for every voyage
Keep track of booking modification emails that come in and update cargo tracker if necessary and alert appropriate team members when applicable
Required Delivery Date (RDD) maintenance for all Military bookings to ensure we are meeting customer requirements
Cargo Tracking and Tracing
Daily review of bookings and on ground inventories to ensure cargo is being delivered against bookings
Interface with customers on estimated arrivals to the ports for all units
Requesting VGMs from customers and updating the Cargo Tracker
Interface with customers to ensure titles/documents for customs clearance are sent timely
Cargo Inventory Management
Responsible for receiving inventory and loaded reports to terminals and distributing to internal departments
Ensure all discrepancies are resolved and 100% cargo inventory is maintained
Customers and Agents Liaison
Liaise with agents (domestic and overseas) for the purpose of information flow and accuracy
Create and send notice of arrivals to agents and customers
Respond to Customer inquiries
Documentation & EDI
Ensure all relevant EDI for all Military Liner moves happen timely and accurately per the Universal Service Contract (USC)
Create and distribute Bills of Lading to customers and agents
Request Shipping Instructions
OEM EDI transactional updates
Work with Accounting to track Customer payments
Complete any port specific documentation sheets required, as deemed necessary
Maintain dock receipts for all cargoes from all US ports per voyage
Maintain Consignee contacts per vessel for all military cargoes
All aspects of Customs clearance and submission
Container Royalty Funds
Competencies:
The following competencies are essential to perform this job successfully:
• Communication-ability to speak clearly and persuasively in positive or negative situations, while always maintaining a profession tone, demonstrates excellent verbal and written skills.
• Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Ability to work independently.
• Teamwork - Thrives in a team-oriented environment, understands the role of other departments and the importance of a positive working relationship. Works according to the “One Team” concept.
• Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Utilizes root cause analysis to solve document process gaps and failures resulting in improvements.
• Problem solving-identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
Education, Training & Experience
This position requires an undergraduate degree or equivalent experience in a similar position. Maritime experience is preferred but not required. Hazmat experience is preferred, but not required. Intermediate to advanced Excel skills are required.
Salary range: $50,000 - $60,000
The Company is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The Company will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.
Customer Service Representative
Customer Service Agent Job 26 miles from Oyster Bay
Job Role: Customer Service Representative
Shift: Day
Pay Rate: $20/hr - $22/hr
Duration: 2+ months
Required: 1 Years experience and Spanish/Russian/Chinese/Korean/Bengali/Hindi
Duties:
First point of contact for all customer service issues.
Responsible for ensuring patient/client medications, supplies and equipment are accurately recorded and sent to distribution.
Consults with Supervisors to ensure timely and accurate delivery of supplies/equipment
Maintains patient privacy
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”