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Customer Service Agent Jobs in Oyster Bay, NY

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Customer Service Representative
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Customer Relations Specialist
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Guest Services Associate
Service Desk Associate
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Customer Care Consultant
Customer Services Coordinator
  • Service Desk Associate

    Eleven Recruiting

    Customer Service Agent Job 26 miles from Oyster Bay

    We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place. Our client, a leading global investment firm, is looking for a Service Desk Associate to join their New York office! Responsibilities: Build, deploy and maintain end-user devices Assist in Move, Add and Changes Manage and resolve end-user incident tickets Document procedural enhancements Manage, maintain, and audit hardware and software inventory Maintain a high level of responsiveness, communication, and professionalism Evaluate and solve advanced technical issues Provide technical training to end-users Maintain and support a O365, VDI and mobile environment Participate in an on-call rotation Qualifications: Bachelor's degree is preferred 2+ years of professional experience Ability to solve problems in a sustainable way by working with people, not just technologies Experience in providing local and remote white glove service An independent and quick learner with strong troubleshooting skills Knowledge of Windows 10 OS and Office 365 Suite Network fundamentals (connections, components, protocols) Active Directory (structure, policies, management) Mobile Device Management Proficient with Laptops, VMware VDI and physical desktops Nice to Haves: VOIP systems management Enterprise level video conferencing systems Patch management and software deployment Python or PowerShell Scripting Understanding of Internet and network security ITIL Process flow and Incident management
    $45k-113k yearly est. 14d ago
  • Sales and Service Representative

    Heritage-Crystal Clean, LLC 4.5company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    Join the Crystal Clean Team as a Route Sales & Service Representative! Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement. Why Crystal Clean? At Crystal Clean, we pride ourselves on being more than just a company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future. What You'll Do: Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers. Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment. Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time. Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities. Achieve Goals: Meet sales quotas and contribute to overall revenue growth. What We're Looking For: Strong Communicator: Excellent communication skills with a keen attention to detail. Customer-Focused: Ability to engage effectively with customers and colleagues. Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear. Experienced: Route sales experience is a plus, but not required. Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications. Physical Requirements: Lift materials weighing up to 80lbs regularly. Handle and maneuver drums of waste/product, sometimes exceeding 400lbs. Complete a pre-employment physical and drug screening. Work Environment: Diverse work settings with varying noise levels. Frequent physical activity including bending, lifting, and climbing. Why You'll Love Working Here: Competitive Salary: Attractive compensation package with performance incentives. Comprehensive Benefits: Health, dental, vision, and more. Career Growth: Opportunities for professional development and career advancement. Inclusive Culture: We value diversity and strive to reflect the communities we serve. Apply Today! If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world. Crystal Clean LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $36k-58k yearly est. 7d ago
  • Air Imports - Customer Solutions Specialist

    EFL 4.2company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    The Customer Solutions Specialist will perform logistics and operations tasks for our Air Imports customers' accounts to ensure highest level of reliability and efficiency. Key Responsibilities: Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering high level of customer service follow-up. Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams Coordinate shipments arrival processes & deliveries setup both domestic and international while adhering to on-time expectations Maintain customers SOPs Manage and update all shipments milestone/ timelines for our EDI customers EDI operational knowledge is highly desirable, but not essential Support Management when requested to create reports for assigned customers Perform and maintain billing functions for assigned customers Required to handle files from A-Z Requirements : 3+ years of operations and freight forwarding logistics experience Cargowise One experience a plus High achiever, self-driven with excellent verbal and written communication skills Ability to prioritize and multi-task in a fast paced, changing environment Excellent analytical, critical thinking, and problem-solving skills Strong organizational skills and attention to detail Possess ability to build relationships with both internal and external teams Team player, flexible, hands-on with interpersonal skills and time management High School Diploma required Superior Customer Service skills with excellent telephone and email skills Strong working knowledge of MS Office programs, including Excel and Word EFL provides cutting-edge supply chain solutions to the world's most successful companies. We're a fast-growing transportation company and we're just getting started! We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed
    $43k-77k yearly est. 15d ago
  • Customer Relations Specialist

    ShakÚFf

    Customer Service Agent Job 26 miles from Oyster Bay

    ABOUT OUR COMPANY We are an international lighting company specializing in exclusive custom light fixtures and décor made from unique blown and fused glass. We offer an exotic blend of eclectic and contemporary custom glass lighting and décor suited to residential and commercial interior design markets. With an extensive client list within the design industry, we have created a loyal following of interior designers, architects, and lighting showrooms. We are located in the artistically inclined, Industry City area of Sunset Park, Brooklyn. Our company is growing both in terms of brand and reputation for quality. We are well known for our bespoke, luxury lighting fixtures and are looking for high-caliber people to support our plans for next-stage development. At Shakuff, we always aim higher- in our performance, and our culture. We are currently in need of an Office Coordinator & Customer Relations, The ideal candidate for this position is self-motivated, reliable, honest, upbeat and charming, with a ''can-do'' attitude, strong organizational skills, a lovely phone manner, and impeccable attention to detail. While relevant work experience is a plus and an interest in our industry is welcome, we are looking for someone who is truly excited to take ownership of the office manager position. The candidate should have patience, amazing communication skills and familiarity with computers and modern technology. He/She must be able to make it work in a timely manner, as they will be opening the showroom. The Candidate will be reporting directly to our Owner. The duties and responsibilities of this position are below. RESPONSIBILITIES WILL INCLUDE: * Greeting and hosting customer in the showroom * Answering and directing phone calls * Customer service request, tracking, and follow-up *Monitor and manage live chat inquiries, provide prompt and professional responses, direct sales leads to the appropriate personnel, maintain accurate conversation records, and use product knowledge and chat metrics to enhance service quality and customer satisfaction. * Coordination with our production team * Gathering online reviews * General office organization * Mail and email correspondence * Various ad hoc jobs * Meet with owner/bookkeeper on the health of a practice * Scanning paperwork * Providing customers with order updates QUALIFIED INDIVIDUALS SHOULD POSSESS THE FOLLOWING ATTRIBUTES: * Strong customer service background * Excellent communications skills: interpersonal, listening, oral, and written * Extreme attention to detail * Experience with Slack, and Streak Customer CRM * Proficiency in using Apple products including iMacs and iPads * Working knowledge of G-Suite & Dropbox * Must have a professional demeanor both in person and on the phone * Minimum 2 years experience working as an office assistant * Must be able to work independently, as well as part of a team * Should feel comfortable working in a fast paced environment * Ability to effectively meet daily deadlines * A general knowledge of shipping accounts and insurance claims * Ability to lift 25 pounds To apply, please respond with your resume showcasing your experience. Replies without a resume will not be considered. Hours: MON - THU 9:00 am - 5:30 pm with a 30-minute unpaid lunch break FRI 9:00 am - 4:00 pm *Candidate must be prompt Pay Structure: Salary Paid every other Friday To apply, please submit a brief cover letter with your CV, showcasing who you are and your sales experience to *********************
    $38k-62k yearly est. 5d ago
  • Bilingual Customer Service Representative

    Adecco Medical 4.3company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    Adecco is assisting a New York State based client in hiring for a Bilingual Medicaid Customer Service Representative located onsite in New York, NY. Must have 2 years of Customer service experience. Bilingual needs: Spanish Russian Mandarin Cantonese Korean Bengali Punjabi Pay: The wage for this position is between $17-18 an hour. Hourly wage may depend upon experience, education, geographic location, and other factors. Schedule: 8:30 am - 5:00 pm, Monday - Friday and occasional Saturdays Job Responsibilities: • Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. • Educates clients on managed care. • Assesses client's health care needs and assists clients in choosing a health plan. • Maintains updated knowledge of the New York Medicaid CHOICE Project. • Assists clients in enrolling/disenrolling in health plans. • Receives and sorts enrollment/disenrollment forms. • Reviews enrollment forms for accuracy and completeness. • Processes enrollment/disenrollment forms. • Sends necessary letters to clients. • Raises issues of concern and/or problems to the attention of the Central Operations Supervisor. • Performs managed care education and enrollment services when call volume warrants. • Assists or performs mailroom functions, when assigned. • Meets all standards established for this position as outlined in the attached performance criteria. General Requirements: • Computer skills • Reliability • Can-do Attitude • Prior Customer Service experience Required • Two years of human services experience or experience dealing with the public is required • Call Center Experience Required • Bilingual Education Requirements: • High school diploma or equivalent required Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: *The California Fair Chance Act *Los Angeles City Fair Chance Ordinance *Los Angeles County Fair Chance Ordinance for Employers *San Francisco Fair Chance Ordinance
    $17-18 hourly 4d ago
  • Customer Support Representative

    Elation Systems, Inc. 3.9company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    We are seeking a skilled and customer-focused Customer Support Representative with 3-5 years of experience supporting software-as-a-service products to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and troubleshooting assistance. Your primary responsibility will be to ensure customer satisfaction by resolving technical issues, answering inquiries, and delivering a seamless support experience. Key Responsibilities: Customer Support: Serve as the primary point of contact for customers, addressing inquiries and resolving technical issues through email, chat, phone, and ticketing systems. Knowledge Management: Contribute to the development and maintenance of a comprehensive knowledge base, creating clear and concise documentation for internal and customer use. Customer Training: Provide guidance and training to customers on product features and best practices, enhancing their overall experience and usage efficiency. Collaboration: Work closely with the General Manager to communicate customer feedback, report bugs, and suggest product improvements. Performance Metrics: Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction ratings. Qualifications and Skills: Experience: 3-5 years of experience in a customer support role supporting software products. Experience supporting payroll related software products is a big plus. Technical Proficiency: Solid understanding of software products, troubleshooting methodologies, and the ability to quickly learn new technologies. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts in a user-friendly manner. Problem-Solving Ability: Strong analytical and critical thinking skills to identify issues and develop effective solutions. Tools Familiarity: Experience using customer support platforms (e.g., Zendesk, Salesforce Service Cloud) and technical tools such as CRM systems, ticketing systems, and knowledge bases. Customer-Centric Approach: Passion for delivering exceptional customer service with empathy, patience, and professionalism. Education: Bachelor's degree or equivalent experience preferred.
    $34k-43k yearly est. 9d ago
  • Customer Service Specialist - Legal Intake

    Coda Search│Staffing

    Customer Service Agent Job 25 miles from Oyster Bay

    About The Role: An award-winning Law Firm is seeking a full-time Legal Intake Specialist to join their team in Bergen County, NJ. This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Legal Intake Specialist provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web. Qualifications: Previous legal intake experience at a law firm that handles personal injury, product liability, mass tort or medical malpractice Previous client / customer service experience with knowledge of medical and insurance Experience working in a high volume contact center environment Previous experience utilizing a CRM (Salesforce a plus) and VOIP Proficient in Microsoft Office Suite Bachelor's Degree Required Skills: Professional and empathetic phone etiquette Strong verbal and written communication skills High attention to detail and accuracy in data entry Excellent organizational and time-management skills Ability to multitask and work in a team-oriented environment Flexibility and adaptability in a fast-paced setting Benefits: Generous vacation and paid holidays 401(k) plan Medical, dental, and vision insurance options Modern offices with in-office perks Opportunities for career growth
    $33k-44k yearly est. 3d ago
  • Front Desk Operations - Customer Service Representative

    Alts (Fka Alteration Specialists

    Customer Service Agent Job 26 miles from Oyster Bay

    alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York, with competitive pay, full benefits, and opportunities for future growth. Compensation FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles. Responsibilities Front Desk - Office Management Maintain a professional, warm, welcoming office environment Greet all clients, manage check-ins, pickups and payment Answer all inbound calls to the Alteration Specialists Studio Manage all client bookings and appointments Process new transactions and ensure internal reporting is correct Responsible for ordering, tracking and managing office inventory, supplies and purchases Ensure all outsourced garments are appropriately tagged, distributed and delivered Manage the flow of fitting room processes and appointments Customer Service Quick, warm, and on-brand customer communication across emails, calls and in-person Thoughtful and authentic recommendations to customers through a deep understanding of their need Thoughtful interaction with each customer Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team Contribute ideas to company policies to create an even better customer experience Operations Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency Attributes You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease. You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion. You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in. You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list. You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe. You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives. You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development. Experience Experience in customer service related roles preferred Prior responsibilities in the fashion industry, and communications management desired. Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired. *This is an entry-level role.* Why the Role is Compelling As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
    $18-20 hourly 16d ago
  • Patient Care Consultant - Aesthetic Sales

    Sono Bello 3.9company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    Sono Bello is America's leading cosmetic surgery specialist*, with over 100 locations, 185+ board-certified surgeons, and more than 300,000 laser liposuction and body contouring procedures performed. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows—we are the national leader in providing cutting-edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now. Sono Bello is seeking a dynamic Patient Care Consultant (PCC) with a passion for aesthetics to join our team. The PCC will conduct in-person consultations, guide patients through the Sono Bello process, and help them choose procedures that align with their goals. The ideal candidate should have a demonstrated history of sales success, experience thriving in a fast-paced setting, possess confidence, emotional intelligence, and credibility, exhibit high integrity, and maintain an excellent work ethic. This position demands a highly motivated individual with robust negotiation and closing abilities, capable of addressing objections effectively within a face-to-face consultative setting. Primary Responsibilities of a Patient Care Consultant (PCC): Meet with new and existing patients to determine their goals and coordinate their treatment plans with the appropriate surgical team member (Doctor) as the next step in their transformational journey. Educate patients on our approach, procedures, processes, and financing/payment options available. Manage the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure. Develop and maintain a patient pipeline, including follow-ups with prospective patients. Demonstrate leadership within your center location to keep the entire team informed, positive, and energized to support the best possible patient experience. Required Skills / Qualifications: Proven track record of sales excellence (at least 3 years) within a high-energy, fast-paced environment. Previous sales experience or direct involvement in one-on-one consultative selling in aesthetic sectors such as plastic or cosmetic surgery, cosmetics, hair replacement, laser hair removal, or related fields is highly valued. Is a quick study: Has the ability to quickly build rapport, assess the patient's needs, and create a sense of urgency to drive action. Must have excellent interpersonal skills that build effective working relationships with patients, physicians, and other team members. Must be a self-starter, accountable, and highly motivated to hit and exceed targets to reap financial reward (manage KPIs). Maintains professionalism and poise constantly, even when working under pressure. Must be highly organized and detail-oriented with the ability to prioritize competing tasks. Positive outlook and a passion for what we do! Compensation: At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training. Compensation package includes: $50,000.00 - $60,000.00 base salary, overtime and overtime premium, and uncapped bonus (based on KPI and goal achievement). Total compensation ranges between $160,000.00 - $250,000.00. Benefits: Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays. Preset consultations (warm leads provided) Extensive training program
    $59k-94k yearly est. 13d ago
  • Head of Client Experience

    Career Techniques Inc.

    Customer Service Agent Job 6 miles from Oyster Bay

    As the VP of Client Experience, you excel at the below core competencies Relationship Building: Can build immediate rapport, even when facing difficult or tense situations. Adaptability: Skilled in adapting their approach and demeanor in real time to match the shifting demands of different situations. Manages Complexity: Can make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Accountability: Establishes clear responsibilities and processes for monitoring work and measuring results. The impact you'll make Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization. Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth. Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience. Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization. Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met. Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships. Ensure alignment between customer success and the broader organizational strategy, driving a customer - centric culture. Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution. Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. Set clear expectations and objectives for help desk and support managers, aligned with company goals and customer satisfaction. Facilitate collaboration between help desk and support teams, ensuring consistent and cohesive service delivery across all customer touchpoints. What you will bring Bachelor's Degree in Business or a related field preferred 8+ years of relevant leadership experience in customer success or related function 5+ years' experience building relationships with executives with company level decision making authority 5+ years' experience with B2B Software companies Experience working within the retail industry highly preferred Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions. Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset
    $74k-126k yearly est. 13d ago
  • Pickleball Sales and Customer Experience Specialist

    Pickleballxpo

    Customer Service Agent Job 17 miles from Oyster Bay

    We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. Your primary responsibility will be to enhance customer satisfaction by providing timely and effective solutions to their inquiries. This position is ideal for individuals who are passionate about client services and possess strong communication skills. Duties Provide outstanding customer service by addressing inquiries via phone and in-person through a professional manner. Assist clients with information, order processing, and issues to ensure a seamless experience. Maintain accurate records of customer interactions and transactions through data entry in our system. Collaborate with team members to resolve customer issues and improve overall service. Demonstrate excellent phone etiquette while interacting with customers, ensuring a positive experience. Support sales efforts by identifying opportunities for upselling products based on customer needs. Qualifications Proven experience in customer service is required. Strong communication skills with the ability to engage effectively with diverse clientele. Strong Computer skills are required. Excellent phone etiquette and interpersonal skills to foster positive relationships with clients. A proactive attitude towards problem-solving and a commitment to delivering high-quality service. Ability to work independently as well as collaboratively within a team environment. Join us as we strive to provide an exceptional customer experience that sets us apart! Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour ( depending on experience ) Expected hours: 30-40 per week Shift: Evening shift Morning shift Night shift Ability to Commute: Oceanside, NY 11572 (Preferred) Ability to Relocate: Oceanside, NY 11572: Relocate before starting work (Required) Work Location: In person
    $20-25 hourly 5d ago
  • Online Customer Service Representative

    London Jewelers 3.5company rating

    Customer Service Agent Job 5 miles from Oyster Bay

    London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manager customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Resolve customer complaints in a professional manner Process orders, returns, and exchanges Provide product and service information and guidance Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Maintain a positive and empathetic attitude toward customers Stay updated on product knowledge and company policies Follow daily task check list Participate in testing and quality control of changes on the website Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
    $25 hourly 5d ago
  • Customer Service Representative

    Medreview Inc.

    Customer Service Agent Job 26 miles from Oyster Bay

    At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Outlier and Readmission reviews. Under the direction of the Customer Service Department leaders, the Customer Service Representative is responsible for responding to all customer inquiries. The Customer Service Representative will research inquiries and ensure feedback is provided in a timely manner. This position is 9A to 5P in the office located at 1 Seaport Plaza, 199 Water St., 27th Floor, NY, NY, 10038. Responsibilities: This list does not represent all responsibilities for this position. Candidate must understand and be willing and able to assume roles and responsibilities other than these to meet the needs of the Customer Service/Call Center Department and MedReview in general. Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, assistance, and support. Review customer or client accounts and provide updates and information about claim audit status and other claim inquiries. Verify contact information for requesting documents required for review and safeguarding client and member data in accordance with HIPAA regulations. Guide callers through troubleshooting and navigating the company site/e-mail portal. Collaborate with other call center professionals to improve customer service. Transcribe phone calls. Qualifications: High school diploma or equivalent experience is required. Experience assisting customers and providing resolutions. Knowledge of HIPAA privacy information standards required. Knowledge of DRG Validation Review, Cost Outlier Review and Readmission Review. Knowledge of claim processing or claim auditing systems and call center software Ability to prioritize and organize workload and complete tasks independently. Strong quantitative and analytical problem-solving skills. Demonstrates excellence in listening, written communication, and interpersonal skills. Proficiency in Outlook, Word, Excel, and other applications. Previous experience handling medical records is a plus. Benefits and perks include: Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents. 401(k) with Employer Match - Join the team and we will invest in your future Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you're not feeling well, to observe holidays. Wellness - We care about your well-being. From Commuter Benefits to FSAs we've got you covered. Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we're focused on your growth as a working professional. Salary: 40k-42k
    $30k-39k yearly est. 14d ago
  • Receptionist - Guest Services

    Forrest Solutions 4.2company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    Job Title: Community Ambassador Job Type: Full-Time Work Schedule: 8:00 am to 5:00 pm Pay - Rate: $24 -$26.00/hr Attire: Professional As a Community Ambassador, you will be the first point of contact for our clients, ensuring they receive exceptional service and a warm welcome. You will be responsible for managing the lobby area, coordinating conference center bookings, escorting clients to their designated rooms, and engaging with guests to enhance their experience. Your role will also involve handling email and written communications, conducting assessments, and supporting various events. Key Responsibilities: Lobby Management: Greet guests and clients upon arrival, providing a friendly and professional reception. Ensure the lobby area is welcoming and organized. Conference Center Bookings: Oversee and coordinate bookings for conference rooms, ensuring all details are accurately recorded and communicated. Client Escorting: Guide clients to their designated rooms or event spaces, offering assistance and addressing any needs or questions they may have. Engagement: Actively engage with clients by asking questions to better understand their needs and providing tailored assistance. Communication: Handle email correspondence and written communications efficiently and professionally. Assessment: Conduct assessments of client interactions and feedback to continuously improve service quality. Event Support: Assist with the setup and execution of various events, ensuring all requirements are met and clients' expectations are exceeded. Flexibility: Adapt to varying schedules and shift times as needed, demonstrating reliability and a willingness to accommodate changes. Qualifications: Professional Attire: Adhere to the dress code; maintaining a polished and professional appearance. Experience: Previous experience in a customer-facing role, hospitality, or event coordination is preferred. Skills: Excellent communication and interpersonal skills, strong organizational abilities, and a proactive attitude. Flexibility: Ability to work varying shifts and adapt to changes in schedule as required. If you are passionate about delivering exceptional customer service and thrive in a dynamic, engaging environment, we encourage you to apply for the Community Ambassador position at Forrest Solutions. Forrest Solutions, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
    $24-26 hourly 14d ago
  • Client Service Specialist

    Hays 4.8company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    Client Service Specialist - Contract - Weehawken, NJ - $19.95/hr - Weekend Hours The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply. Our client is seeking a Client Service Specialist in Weehawken, NJ. Role Description You'll be working in the Workplace Wealth team, answering inbound calls from our external participants. Accept and enter equity trade orders on behalf of the client, assist clients with website registration or navigation, provide equity compensation plan education about their specific awards, company processes and/or procedures associated with their account. Provide support and guidance with internal clients involving the maintenance of the Client's accounts associated with the Firm's investment products and providing estimated time frames for requests to be completed. Answer inbound calls from our client participants Educate clients on account services and capabilities Have an understanding of Financial Services terminology Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks Have strong organizational skills, attention to detail, and excellent follow-up skills Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Skills & Requirements Comfortable working one of the following schedules after training: Sat-Tues 4:00pm - 2:30am ET OR Fri-Tues 1:30pm - 10:00pm ET Detail oriented (nothing gets past you) Financial services/Banking/ Brokerage experience preferred Exceptional phone conversation skills Able to perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks Strong organizational skills, attention to detail, and excellent follow-up skills Ability to be self-motivated and succeed in a team atmosphere Candidates must have flexibility in work schedule. Superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries. Bachelor's degree is preferred Background in financial services Four-year degree in related field Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.
    $20 hourly 15d ago
  • Customer Relations Specialist

    Calculated Hire

    Customer Service Agent Job 14 miles from Oyster Bay

    Senior Customer Relations Specialist Hybrid in Greenwich, CT $70,000 base salary with Bonus Opportunities We are changing the game in the physical rehabilitation, recovery and body maintenance industry. From empowering patients with non-invasive therapeutic technologies to enhancing the work of physiotherapists, chiropractors, wellness professionals and athletic trainers, our mission is simple: better pain management, faster recovery, and a gentler patient experience. Position Overview: We are seeking a proactive and detail-oriented Customer Relations & Sales Administration Specialist to support our sales team and enhance customer satisfaction. This role involves managing administrative tasks, providing exceptional customer service, and ensuring smooth sales processes. The ideal candidate will have strong organizational skills, excellent communication, and a customer-centric approach. Key Responsibilities: · Manage customer onboarding, service, continued education, and therapy implementation to ensure a consistent, positive experience and successful outcomes. · Assist the sales team with order processing, shipment coordination, customer record management, and preparing sales quotes and invoices. · Respond to customer inquiries promptly and professionally via phone and email, ensuring a positive experience. · Maintain and update the CRM system to track customer interactions, sales activities, and leads. · Review and update marketing materials, ensuring consistency with branding. Engage with customers on online platforms to foster a positive brand presence. · Work closely with marketing, finance, and logistics teams to streamline sales activities. · Support the organization of sales events, trade shows, and promotional activities. · Coordinate meetings, appointments, and travel arrangements for the sales team as needed. Qualifications: · High school diploma required; associate or bachelor's degree preferred. · Previous experience in sales administration or customer service is required. · Excellent verbal and written communication in English (Spanish is a plus). · Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), CRM (HubSpot), and ERP software (SAP preferred). Familiarity with Canva is a plus. · Strong attention to detail and ability to manage multiple tasks with accuracy. · Ability to work independently and collaboratively in a fast-paced environment. · Dedicated to delivering high-quality service and building lasting customer relationships.
    $70k yearly 13d ago
  • Subaru Automotive Express Lane Service Advisor

    Grand Prix Subaru 4.0company rating

    Customer Service Agent Job 7 miles from Oyster Bay

    Grand Prix Subaru is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups. At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences. Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Click Link below to learn more about our group and dealership - VIP Automotive Group (************************************ Grand Prix Subaru (********************************* Automotive Service Advisor Full-Time Opportunity: 5 Work Week including Saturday Job Description & Duties: The successful candidate must bring a high level of service, skill, and willingness to grow, collaborate, drive, set, and meet goals both personally and collaboratively. We provide the tools to satisfy our customers. You must have and bring a HIGH CSI and be enthusiastic about helping customers. - Schedule service appointments and gather customer and vehicle data prior to arrival when possible. - Greet customers promptly and courteously, obtaining necessary vehicle information. Clearly document customer's vehicle issues on repair orders with accuracy. - Conduct test drives with customers or refer to a test technician to confirm identified problems. - Consult service history, inspect vehicles, and recommend additional necessary services. - Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications. - Provide comprehensive and precise written cost estimates for labor and parts. - Set a "promised time" for service completion, coordinating with the dispatcher if needed. - Secure customer signatures on repair orders and provide copies for their records. - Establish the customer's method of payment, obtaining credit approval if required. - Notify the dispatcher of incoming work and monitor repair progress throughout the day. - Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs. - Implement and uphold a service marketing program. - Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders. - Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored. - Keep service department forms, menus, and pricing guides up-to-date. - Explain completed work and associated charges to customers. - Implement quality control measures to minimize comebacks. - Uphold high customer satisfaction standards. - Manage telephone inquiries related to appointments and ongoing work. - Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork. - Supervise the cleaning and preparation of new and used vehicles. - Maintain a professional appearance and ensure cleanliness of the work area. Qualifications: 2 + years of previous service advisor experience 1 year of dealership setting experience. To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities. Job Type: Full-time Salary: $55,000.00 - $75,000.00 per year inclusive of commission and bonuses Benefits Include: - Medical and Dental Insurance - 401(k) Retirement Plan - Employee Discounts on Vehicle Purchases, Parts, and Service - Paid Time Off - Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance) - Comprehensive Employee Recognition Programs - Opportunities for Career Advancement - Professional Development Assistance - Retirement Plan Schedule: Monday to Saturday Supplemental Pay Types: Bonus Pay Commission Pay Compensation details: 55000-75000 Yearly Salary PIbe6be1ec53ad-29***********4
    $55k-75k yearly 5d ago
  • Guest Experience Associate

    Recoverie

    Customer Service Agent Job 26 miles from Oyster Bay

    Title: Guest Experience Associate Job Type: Part-Time & Part-Time -> Full-Time Introduction: At Recoverie, we're not just a wellness club-we're a movement. We're on a mission to revolutionize how people approach wellness, recovery, and community. As our Guest Experience Associate, you'll be at the forefront of this movement, ensuring that every interaction at our club reflects our commitment to exceptional service and transformative experiences. If you're passionate about wellness, thrive in a fast-paced startup environment, and are eager to grow with us, this role could be your perfect fit. Key Responsibilities: Client-Centric Experience: Welcome each member and guest with genuine warmth, ensuring they feel valued and supported from the moment they walk through our doors. Your role is to create unforgettable experiences that align with their wellness journey. Member Engagement: Build strong, lasting relationships with our members, understanding their unique needs, and ensuring their experiences exceed expectations. Your client obsession will drive their loyalty and satisfaction. Onboarding Excellence: Lead the onboarding process for new members, making their transition into our wellness community seamless and exciting. Your attention to detail will ensure they feel confident and motivated to begin their journey with us. Expert Scheduling: Manage scheduling with precision, ensuring all appointments, reschedules, and cancellations are handled efficiently to provide the best possible experience for our members. Operational Mastery: Maintain our wellness environment by ensuring that all equipment is in top condition and our facilities are spotless. Your proactive approach to operations will directly impact the quality of our members' experiences. Growth and Innovation: Stay ahead of industry trends and be open to learning new techniques and technologies that enhance member experiences. Your growth mindset will contribute to the evolution of our services. Problem-Solving: Handle any challenges with a calm, solutions-oriented approach. Your ability to think on your feet will ensure that our members' experiences are consistently positive. Requirements: Passion for Wellness: A deep passion for wellness and recovery is essential. Your enthusiasm will inspire our members and drive your success in this role. Client-Obsessed: A minimum of one year in a client-facing role where you've honed your ability to create exceptional customer experiences, ideally in a wellness, fitness, or service environment. Growth Mindset: We're looking for someone eager to grow with us, who sees challenges as opportunities and is excited to contribute to a rapidly expanding startup. Strong Communication Skills: Exceptional interpersonal skills are a must. You'll be the face of Recoverie, and your ability to connect with members and communicate effectively is crucial. Flexibility: Willingness to work varied hours, including weekends, to meet the needs of our members. We value work-life balance and ensure that schedules are fair and supportive of your well-being. Benefits: Career Growth: This role offers significant opportunities to advance as we expand across NYC. Your contributions will be recognized and rewarded with opportunities for leadership and professional development. Wellness Perks: Enjoy complimentary treatments, flexible work schedules, and a dynamic, wellness-focused environment that prioritizes your well-being. Inclusive Culture: Be part of a team that celebrates diversity, fosters a positive work environment, and values each member's contributions. Join Recoverie: Step into a role where you can make a meaningful impact every day. If you're passionate about wellness, eager to grow, and client-obsessed, we want you on our team. Apply now to be part of something extraordinary!
    $27k-35k yearly est. 9d ago
  • Customer Service Documentation Coordinator

    Liberty Global Logistics LLC 4.8company rating

    Customer Service Agent Job 12 miles from Oyster Bay

    Liberty Global Logistics is a New York-based logistics company. Come join our growing team! The Customer Service Documentation Coordinator will manage the terminal operations and documentation processes for all international & domestic cargo shipments utilizing various modes of transport for a dynamic organization. This role is responsible for managing all data relevant to all bookings and communication between LGL and customers (both commercial and military), tracking and tracing of all cargo and documentation, all terminal reports, EDI for specific cargo types, and communication with agents and managing all relevant information regarding commercial bills of lading and manifests. Duties and Responsibilities: Booking Process for Commercial & Military cargoes Create bookings for commercial customers/maintain bookings database Ensure bookings are properly conveyed to internal and external parties via the cargo trackers Review On Ground reports and Release Lists for accuracy after creation Assist in managing the OTO process with the support of the Assistant Customer Service Manager Create, Update and Maintain Cargo Tracker Reports for every voyage Keep track of booking modification emails that come in and update cargo tracker if necessary and alert appropriate team members when applicable Required Delivery Date (RDD) maintenance for all Military bookings to ensure we are meeting customer requirements Cargo Tracking and Tracing Daily review of bookings and on ground inventories to ensure cargo is being delivered against bookings Interface with customers on estimated arrivals to the ports for all units Requesting VGMs from customers and updating the Cargo Tracker Interface with customers to ensure titles/documents for customs clearance are sent timely Cargo Inventory Management Responsible for receiving inventory and loaded reports to terminals and distributing to internal departments Ensure all discrepancies are resolved and 100% cargo inventory is maintained Customers and Agents Liaison Liaise with agents (domestic and overseas) for the purpose of information flow and accuracy Create and send notice of arrivals to agents and customers Respond to Customer inquiries Documentation & EDI Ensure all relevant EDI for all Military Liner moves happen timely and accurately per the Universal Service Contract (USC) Create and distribute Bills of Lading to customers and agents Request Shipping Instructions OEM EDI transactional updates Work with Accounting to track Customer payments Complete any port specific documentation sheets required, as deemed necessary Maintain dock receipts for all cargoes from all US ports per voyage Maintain Consignee contacts per vessel for all military cargoes All aspects of Customs clearance and submission Container Royalty Funds Competencies: The following competencies are essential to perform this job successfully: • Communication-ability to speak clearly and persuasively in positive or negative situations, while always maintaining a profession tone, demonstrates excellent verbal and written skills. • Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Ability to work independently. • Teamwork - Thrives in a team-oriented environment, understands the role of other departments and the importance of a positive working relationship. Works according to the “One Team” concept. • Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Utilizes root cause analysis to solve document process gaps and failures resulting in improvements. • Problem solving-identify and resolve problems in a timely manner and gathers and analyzes information skillfully. Education, Training & Experience This position requires an undergraduate degree or equivalent experience in a similar position. Maritime experience is preferred but not required. Hazmat experience is preferred, but not required. Intermediate to advanced Excel skills are required. Salary range: $50,000 - $60,000 The Company is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The Company will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.
    $50k-60k yearly 16d ago
  • Customer Service Representative

    Pride Health 4.3company rating

    Customer Service Agent Job 26 miles from Oyster Bay

    Job Role: Customer Service Representative Shift: Day Pay Rate: $20/hr - $22/hr Duration: 2+ months Required: 1 Years experience and Spanish/Russian/Chinese/Korean/Bengali/Hindi Duties: First point of contact for all customer service issues. Responsible for ensuring patient/client medications, supplies and equipment are accurately recorded and sent to distribution. Consults with Supervisors to ensure timely and accurate delivery of supplies/equipment Maintains patient privacy “Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
    $20 hourly 14d ago

Learn More About Customer Service Agent Jobs

How much does a Customer Service Agent earn in Oyster Bay, NY?

The average customer service agent in Oyster Bay, NY earns between $25,000 and $40,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average Customer Service Agent Salary In Oyster Bay, NY

$32,000

What are the biggest employers of Customer Service Agents in Oyster Bay, NY?

The biggest employers of Customer Service Agents in Oyster Bay, NY are:
  1. BLS International
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