Customer service agent jobs in Pensacola, FL

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Job Summary As a Customer Service Advisor, you will help Fausak Tires & Service achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product & service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals. Responsibilities Receive & deliver on customer requests (Both phone & in person) Effectively understand customer requests Clearly communicate promise times Help manage the daily schedule Create a professional environment that builds rapport and puts customers at ease Answer customer questions about their service requests & needs Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction Qualifications High school diploma or GED equivalent is required; bachelor's degree is preferred Valid state-issued driver's license and clean driving record is required Prior sales experience in a dealership or showroom setting is preferred Basic computer skills Speak, Read and Write in English Compensation: $45,000.00 - $65,000.00 per year Our mission is to provide customers with the most professional tire and auto service in the industry and we know that's not possible without an awesome team. We're seeking dedicated and hardworking team members who strive for growth while exceeding our customers expectations.

--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you. Responsibilities: Build and maintain strong, long-lasting customer relationships Develop a deep understanding of customer needs and requirements Collaborate with sales and marketing teams to identify growth opportunities Analyze sales data and customer feedback to drive sales strategies Provide exceptional customer support and ensure customer satisfaction Requirements Requirements: Proven work experience in sales, sales channels, or sales analytics (1-3 years) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Bachelor's degree in Marketing, Business, or related field is preferred Review our requirements and set up an interview via our link: ************************************ 1-3 years of work experience in sales, sales channels, or sales analytics Strong communication and interpersonal skills Bachelor's degree in Marketing, Business, or related field is preferred

Job Description Join Our Team as a Customer Service Agent! Are you passionate about helping others and delivering exceptional service? If you have a knack for problem-solving and enjoy working in a dynamic environment, we'd love to hear from you! We're a company dedicated to providing top-notch engineering, surveying, and construction management services across Alabama, Florida, Mississippi, and Louisiana-and we're looking for a talented Customer Service Agent to join our team. About the Role As a Customer Service Agent, you'll be the first point of contact for our clients, ensuring their questions are answered and their needs are met with professionalism and care. This role is vital to maintaining the excellent reputation we've built in the industry. If you have at least 1 year of experience in customer service and thrive in a fast-paced, client-focused environment, this could be the perfect fit for you. Key Responsibilities In this role, you'll be responsible for: - Providing friendly and professional support to clients via phone, email, or in-person interactions. - Addressing customer inquiries and resolving issues efficiently and effectively. - Collaborating with internal teams to ensure seamless communication and service delivery. - Maintaining accurate records of customer interactions and feedback. - Upholding the company's standards for exceptional customer service at all times. What We're Looking For To succeed in this role, you'll need: - At least 1 year of experience in a customer service role. - Strong communication and interpersonal skills. - A proactive attitude and the ability to think on your feet. - Excellent organizational skills and attention to detail. - A commitment to providing outstanding service to every client. Why Join Us? At our company, we pride ourselves on fostering a professional and supportive work environment. While we don't currently offer additional benefits, this role provides an opportunity to grow your skills and contribute to a team dedicated to delivering high-quality services across multiple states. Our Culture and Values We believe in integrity, collaboration, and delivering excellence in everything we do. As a member of our team, you'll join a group of professionals who are passionate about their work and committed to making a difference in the communities we serve. Ready to Apply? If this sounds like the opportunity you've been looking for, we'd love to hear from you! Submit your application today and take the first step toward joining our dedicated team. We can't wait to meet you! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Your Impact BOTE is looking to fill a role for a customer experience representative is responsible for executing industry-leading customer experiences across the business and increasing the satisfaction and lifetime value of our customers. This role is responsible for providing timely, exceptional support to the BOTE network of customers, while also identifying and capitalizing on ways to build lasting relationships with our customers that translate to value for the company. This individual will work with our internal customer support/sales team. What You'll Do Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at the center of everything we do. Serve as an advocate for our customers, always putting yourself in their shoes and execute accordingly. Learn the BOTE family of products, including paddle boards, Kayaks, Skiffs, Docks and all gear, to be able to speak to customers intelligently about the products. This includes in-depth knowledge of all product features, innovations and benefits Work with a sense of urgency to ensure that all inbound customer inquiries are responded to and resolved appropriately according to the company's standard operating procedures. These inquiries may include: product info & advice, return & exchanges, warranty claims, shipping questions, feedback & suggestions, maintenance questions, product registration & documentation. Responsible for executing exceptional customer communications across all channels: phone, email, support tickets & contact us forms, chat, social media and reviews. Maintain documentation of all Customer correspondence leveraging the company's order management and customer help desk ticketing system Processing returns/exchanges Contributing to companies KPIs and sales targets. What You've Accomplished Equivalent Related Professional Experience Direct experience in Customer Service Able to work self-sufficiently with limited direct supervision to accomplish tasks Enjoy thinking outside of the box and solving problems with creative solutions Excellent communication skills across all channels: in-person, phone and written Excellent time management abilities with a proven ability to multi-task Strong attention to detail and service-oriented approach. Ability to work individually and in a team environment Strong computer skills and adaptability learning new software platforms and data management processes Passionate about the paddle industry, and the lifestyle that the BOTE brand represents is preferred Friendly and comfortable with speaking directly with customers on the phone and through written communication and thinking on their feet Ability to be confident, patient and polite when dealing with difficult situations Fast learner who is willing to dive in and learn on the job Desires a long-term career that offers growth in customer relations, product sales, business operations or marketing

ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Customer Service Representative is to provide customer service with customer recognition to everyone. LOCATION AND SCHEDULE Pensacola - On-Site Monday-Friday 7:30 AM - 4:00 PM (can vary based on store) KEY RESPONSIBILITIES Responsible for all customer service functions with customer recognition and interface the most critical element. Accurate computerized checkout Requires excellent communication skills Requesting and identifying material from the warehouse and shelf stocking. Store cleanliness both in and outside. Other duties as requested by Manager and/or Assistant Manager QUALIFICATIONS High school graduate with one year relevant work experience. Basic retail knowledge. Accuracy with computerized checkout systems. Requires excellent communication skills. Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player. PHYSICAL DEMANDS While performing the duties of this job, the employee is in a store and warehouse environment. The employee is regularly required to sit; stand; walk and use hands. This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product. WORK ENVIRONMENT The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP)

If you are interested in a position to join a highly motivated team and to become part of an amazing environment look no further. Do you enjoy establishing relationships, helping others, solving problems, and tackling new challenges? We're looking for someone independent, confident, and customer-oriented, with outstanding time management skills and a positive attitude. Why join Rocky's Termite & Pest Control team? Rocky's Termite & Pest Control is a growing, family-oriented pest management company servicing the North West Florida. We are looking for individuals wanting not just a job but a place to learn, grow, and develop a career that helps people. What's in it for you? Full training for all services and an in-depth orientation of the pest industry Attractive compensation linked to performance Opportunities for advancement Fun atmosphere Health insurance Dental and vision Paid time off Job responsibilities include but are not limited to customer service (phones), scheduling, and troubleshooting account issues. While working with office staff members to provide excellence in our services provided. This job will be office based at our main location in Pensacola, Fl.

Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!

Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Wendy Folmar - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Rx Express Pharmacy in Milton, FL is looking for one customer service/Cashier to join our 15 person strong team. We are located on 5987 Berry Hill Rd. Our ideal candidate is a self-starter, motivated, and reliable. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Able to process sales transactions at the register Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Answering telephone with proper phone etiquette Multi-task in a fast-paced, dynamic environment This is a high volume atmosphere that requires working on your feet to maintain quick , express service. Qualifications Friendly attitude even when dealing with disgruntled customers Open availability required Responsible and proven ability to maintain scheduling commitments. Must be reliable. Ability to problem solve quickly concerns customers may have Good communication skills with customers Must be trust-worthy and professional as this is a healthcare environment. We are looking forward to reading your application.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE High School diploma (or equivalent) or higher Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Daphne, AL, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Daphne, AL! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening! We offer an excellent compensation package including paid time off and health insurance options.Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the clinicians about scheduling/patient arrival Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up-to-date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion

Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I recently celebrated my 35th anniversary with State Farm and have proudly served as an agent in Fairhope since October 2003. My wife, Elizabeth, and I have been married for 30 years, and our two adult sons both grew up in Fairhope and graduated from the Fairhope public school system. Our family have been active members of our church since 2004, and Im also a longtime member and Past President of The Rotary Club of Fairhope. Giving back to this community has always been important to me. My agency includes myself and four team members, and together we bring a high level of experience and dedication to the customers we serve. As we continue to grow, Im always looking for talented individuals to join us. I value a strong work ethic, a genuine passion for customer service, and the kind of professionalism that helps us maintain the reputation weve built over the years. If youre committed, motivated, and ready to make an impact, you may be a great fit for our team. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Rick Phyfer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

💼 Insurance Customer Service Representative (CSR) 📍 At South Shore Insurance, we're not your typical insurance team. We take pride in helping our customers protect what matters most - and we do it with teamwork, integrity, and great energy. As our new Insurance Customer Service Representative (CSR), you'll be the friendly face (and voice!) helping clients with their insurance needs while supporting our producers and keeping things running smoothly behind the scenes. 📝 Please complete this short survey when applying: 👉 **************************************************** 🌟 What You'll Do Be the first point of contact for our retail partners and clients, providing fast, friendly, and accurate service. Prepare and submit applications for new and renewal business. Enter and manage policy details in AMS360. Process endorsements, cancellations, and updates according to training and company guidelines. Support the team with reports, inspections, and policy audits. Keep organized, detailed client records that make everyone's life easier. Jump in to help wherever needed - because teamwork makes the dream work! 💡 What You Bring High school diploma or equivalent (college degree preferred). 2+ years of customer service experience (insurance experience a bonus). Proficiency with Microsoft Office (Word, Excel, Outlook). Strong attention to detail, organization, and follow-through. A calm, professional attitude - even when things get busy. Excellent communication skills and a knack for helping people. A collaborative spirit - you like being part of a supportive team. ⚙️ Physical Requirements Ability to sit or stand for long periods. Frequent use of hands and computer keyboard. Ability to read and work from a computer monitor for extended periods. 💖 Why You'll Love Working Here A team that values collaboration, growth, and good humor. A company that's growing - with opportunities to grow with us. Meaningful work that helps people feel secure and supported. 🫶 EEO Statement South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

9871 Justina Avenue, Daphne, AL 36526 Special Finance BDC Appointment SetterEarn What You Deserve! No Cold Calling!Excellent Training, Benefits & Career Growth! Tameron Honda Eastern Shore is a GREAT place to have a rewarding career! We are seeking full-time Special Finance BDC Appointment Setters to contact potential customers who have requested help via phone and online to schedule appointments for the finance department to discuss special auto financing options. Key duties include contacting customers who have requested help, answering questions, using a CRM to manage contacts, and providing excellent customer service to book and confirm appointments. There is no cold calling! Phone sales experience is helpful! You will succeed with excellent training and support from our management team. We appreciate our employees and invest in their success! Earn what you deserve with our excellent performance-based pay plan! Apply now and drive your career forward with this great opportunity! Special Finance BDC Appointment Setter responsibilities: Contact customers who have requested help: Make outbound calls to customers who have requested help to schedule appointments for auto financing discussions. There is no cold calling! Manage leads: Follow up with leads who are not ready to book, and customers who did not show up for appointments. Use CRM software:Utilize a CRM (Customer Relationship Management) system to log calls, track interactions, and manage customer information. Confirm appointments:Contact customers to confirm appointments to minimize no-shows and ensure a smooth process for the sales team. Address customer concerns:Answer customer questions and address their needs to ensure all concerns are handled before they arrive at the dealership. Provide excellent customer service:Offer professional and courteous service throughout the appointment-setting process to build relationships and ensure a positive customer experience. Special Finance BDC Appointment Setters key skills and qualifications: Communication and sales skills:Excellent verbal and written communication and persuasion/sales skills are essential for engaging with customers and scheduling appointments. Computer proficiency:Strong computer skills are necessary for using CRM software and other dealership tools. Organizational skills:The ability to manage a high volume of calls and follow up on leads efficiently is critical. Customer service experience:Previous experience in customer service, sales, or telemarketing is often preferred. Enthusiasm:A cheerful and enthusiastic disposition is helpful for creating positive customer interactions. Full-Time Benefits: Earn What You Deserve! $15/hour training pay + lucrative bonus plan - averages $24/hour! Training Medical, dental and vision insurance 401(k) planwith employer match Paid time off Employee discounts Closed on Sundays Career advancement opportunities RequiredPreferredJob Industries Customer Service

Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology. PURPOSE: Under the supervision of the Lead Call Center Representative, a Call Center Representative answers multiple phone calls, schedules patient appointments & verifies patients insurance & enters in the patient's information into the eClinical Works database. Also receives supervision from the Business Services Manager. SERVICE ORIENTATION: This position is patient focused with the objective of ensuring positive patient experiences and outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greets patients by answering multiple phone lines for all of the satellite locations. Identifies patients by asking for date of birth &/or name in the computer system and creates a new account and updates established accounts. Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Protects patients' rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations. Maintains operations by following policies and procedures and reports changes as needed. Contributes to team effort by accomplishing related results, as needed. Routinely demonstrates superior customer service skills. Answers the telephone in a timely & polite manner. Communicates with patients, internal as well as external customers, in a courteous, professional, cooperative & mature manner. Schedules ‘New' & ‘Established' patient appointments for all locations. Must have the ability to multi-task (high paced work environment). Must have the ability to adapt daily to numerous changes in scheduling procedures. Distributes incoming faxes within the entire company. Scans numerous documents into patient's charts daily. Calls ‘NO SHOW' appointments to reschedule & makes appropriate notations in the eClincal Works Database. Responsible for keeping track of how many patients cancelled or rescheduled their appointment for their assigned provider(s). Reviews Practice Management System (eClinical Works) for Information that needs to be updated. Works with patients on the phone to obtain updated information & accurately enters the information into the eClinical Works Database using proper English grammar, spelling, and syntax. Effectively uses EMR system to document patient records using proper English grammar, spelling, and syntax. Staff will be cross trained to cover the Front Desk: Patient Service Representative, as needed. Maintains strict confidentiality. Performs other related duties as assigned. Requirements: **MUST Live in the state of FL,MS, AL, GA **** SKILLS: Must be highly professional in appearance, tone and delivery and an effective communicator. Dedicated to follow-thru and results. Knowledge of dermatology practice preferable. Must be an exceptional listener, with the proven ability to problem-solve issues discussed. The ability to work independently and in a group setting, high integrity, reasonable and thoughtful judgment, a sense of urgency and analytical and intuitive skills. Ability to deal diplomatically with complaints and function well under pressure. Have high levels of critical thinking skills, negotiation skills, and the ability to interact with a broad spectrum of individuals. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High school graduate or GED. One year medical experience working in a physician's office, or equivalent combination of training and experience preferred. Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work effectively with Microsoft Office Products. QUALIFICATIONS: Must be able to tolerate sitting and working at a desk for 8 hours per day. Must have full range of body motion with the ability to push, pull, reach, bend, stand, stoop, stretch, lift, and carry up to 20 pounds. Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment. Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Must have a valid driver's license and good driving record. ADDITIONAL NOTES: Work at other jobs or office locations, as required. Occasional travel may be required. WORK ENVIRONMENT: The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations and other conditions common to a clinical environment.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Paid time off Calling all outgoing and customer-focused individuals! Are you someone who thrives on working with the public? If you're nodding your head in agreement, then we have an exciting career opportunity just for you! Join the State Farm family with an independent contractor agent and become an integral part of our mission to provide top-notch insurance and financial service products. Picture yourself in a role where your motivation and drive to succeed are rewarded. Take the first step towards a fulfilling career by completing our application today. Rest assured, we'll guide you through the interview process every step of the way. It's important to note that this position is with a State Farm independent contractor agent, offering you the chance to work in a dynamic and autonomous environment. You'll have the freedom to shape your own success while representing the trusted State Farm brand. Please bear in mind that successful candidates will need to fulfill any applicable licensing requirements and training programs. While State Farm agents have the ability to hire their own employees, it's essential to clarify that you will not be an employee of State Farm Insurance Companies. Unlock your potential and embark on an exciting career journey with us. Apply now and let's explore the endless possibilities together! Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive been a State Farm agent for 32 years and currently have a small, close-knit team of two. Before opening my agency, I worked as a sales manager for a beverage company where I started in a sales role before deciding to build something of my own. I attended University of Alabama and University of South Alabama. Outside of work, I love spending time with my grandchildren, enjoying the outdoors, hunting, watching college football, and doing just about anything on the water. Our office culture is straightforward and focused. We value good communication, strong personalities, and team members who understand the sales process and have a proven history of production. If youre looking for a steady, experienced team with a clear focus on growth and great service, this could be a great fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with John Chason - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

General Purpose of Job (s): Passenger Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required. Essential Duties and Responsibilities: The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude. Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats. Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate. Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones. Assists Customers with special needs, i.e., Customers who need assistance in boarding. Ad hoc assignments as requested by the Lead or Supervisor Completing sales reports Excellent communication skills Able to read and write English, bilingual skills a plus. Ability to work efficiently under time constraints. Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays. Must be well groomed. Other duties as assigned. Competency/Behavioral Requirements: Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Physical Demands: Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Other Requirements and Qualifications: Education: High School diploma or equivalent Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience Knowledge: Possess basic computer skills with the ability to type 25 wpm Must be at least 18 years old. Must have a valid driver's license. Must pass a ten (10) year background check and pre-employment drug test. Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986 Attend and successfully complete required training. Read and write English. MUST be able to work a flexible schedule including nights, weekends and holidays.