Customer service agent jobs in Peoria, AZ

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Intermediate Bank Disputes Specialist, you will within defined guidelines and framework, protect the financial interests of USAA and our members by thoroughly investigating and resolving complex and moderately complex fraud and non-fraud transactional disputes filed by members on their credit cards, debit cards and deposit accounts in compliance with federal and state Laws, Rules, and Regulations (LRRs). Attempt to recover funds in accordance with payment association rules (Visa, Amex, NACHA, Zelle, etc.), engage in customer service activities to satisfy member requests and provide dispute resolution outcomes and operate in a highly regulated environment where performance is measured by quality and productivity metrics aligned to business scorecards. As an Analyst, you will be assigned cases involving error claims, requiring you to conduct in-depth investigations to ensure accuracy and resolve discrepancies. You will be responsible for researching claims, identifying fraudulent and non-fraudulent activities, determining liability, and executing corresponding financial adjustments. This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Under direct supervision, completes reasonable investigations of moderately complex Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes while consistently ensuring regulatory compliance. Utilizes developing problem-solving skills and knowledge of Laws, Rules and Regulations (LRRs) and payment association rules (Visa, Amex, NACHA, Zelle, etc.) to research, resolve and recovery funds for disputed activity. Responsible for determining card holder liability based on results of a reasonable investigation. Processes recovery attempts through chargebacks, representments and arbitrations. Processes account credits/debits when necessary, in accordance with regulatory requirements. Documents the results of a reasonable investigation within the appropriate case management system. May contact members for additional information or when requested to assist with completing a reasonable investigation. May work control or exception functions associated with Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1 year of customer contact experience in a financial services organization to include dispute possessing and/or conflict resolution. 1 year of analytical problem-solving experience. Experience working under Federal Banking Regulations to include Regulation E, Regulation Z and/or UDAAP. What sets you apart: 1 year of Debit Card or Deposit Disputes/Claims experience OR current fellowship with Hiring our Heros at USAA Internal MSR/inbound call center DCOE experience Experience with UDAAP Experience with Regulation E US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $43,680.00 - $67,840.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Insight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Responsibilities include: - Answer high-volume, inbound calls or texts from current customers in a timely manner - Perform routine data entry and validation tasks - Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties - Interact with multiple departments to expedite processing and/or issue resolution. Required Skills/Experience: Mortgage Experience Ability to talk to customers on the phone Compensation: $20/hour-$23/hour Exact compensation may vary based on several factors, including skills, experience, and education.

We are seeking a dedicated Customer Experience Advocate for our inbound call team to support our client within the biopharmaceuticals industry. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Salary/Payrate/Compensation: $23.50 Shift: Able to work shift between 9am-8pm Eastern Time Zone Location: Remote-must live Phoenix, AZ Benefits: Med/Den/Vis, PTO, Paid Holidays Key Responsibilities: Answer inbound calls promptly and professionally while striving for one-call resolution Serve as the primary point of contact for inquiries and escalations from in-bound calls Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up. Assist customers with inquiries regarding products and services. Resolve customer complaints and provide appropriate solutions. Accurately document customer interactions in the database. Maintain a thorough understanding of product offerings to effectively assist customers. Adhere to company policies and procedures while providing high-quality service. Collaborate with team members to enhance customer experience. Meet or exceed performance metrics, including call response time and customer satisfaction scores. Provide process feedback and suggest service delivery improvements. Ensure customers receive accurate product and service information to make informed decisions. Promptly resolve customer complaints and issues, escalating complex problems to management when necessary. Required Qualifications: High school diploma or equivalent Minimum of 2 years' experience in healthcare setting with a focus on a customer service role Excellent communication and interpersonal skills. Strong problem-solving skills and ability to think on your feet. Ability to work in multiple systems at one time Proficient in using customer service software, databases, and tools. Ability to work in a fast-paced environment and handle stress effectively. Ability to work shift between 8am - 8pm EST. Preferred Qualifications: Experience reading a phone script

Required Skills Education Associate's degree or Higher Preferred Skills Front Desk Experience Comfortable in Social Settings Data entry Provides complete and accurate service to applicants for birth and death certificate requests. Will service walk in customers to the Vital Records lobby. Ensures all mail is enveloped and properly secured each day. Process and secure customer information, cash receipts, certified paper, applications, and confidential documents.

Duration: 6 months+ Rates: $23/hr w2 The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Receive inbound calls and make outbound calls to consumers Receive inbound text messages and facilitate outbound text messages to consumers Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests Effectively manage a pipeline of up to 75 loans Performing routine data entry and validation tasks Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries Must request assistance for escalated and/or more complex issues to department senior associates or supervisors Meet outlined production and quality standards Follow established Policy and Procedures Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization's desired culture and values A minimum of 12 months of mortgage experience preferably in a processing role with direct customer contact in a call center environment is required. If no mortgage experience, 2+ years of direct customer contact in a financial industry high volume call center Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Must be a team player with strong attention to detail and able to work independently Proven track record at delivering timely and accurate information in a fast-paced environment Excellent critical thinking, problem solving, mathematical skills and sound judgment Effective time management skills to deliver work on time Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Notary Everyday is automating notarizations for real estate, powering over $35m worth of real estate transactions daily and serving over 11K notaries nationwide. Role Description This is an contract-to-hire role for a Customer Support Specialist, must be located in Arizona (our office is in downtown Phoenix). The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and addressing customer inquiries promptly. They will also handle technical support tasks, resolve technical issues, and assist customers in navigating the platform. The role requires strong interpersonal skills to effectively communicate with customers and other team members. Qualifications Customer Support and Technical Support skills Interpersonal Skills and Customer Satisfaction skills Analytical Skills Excellent written and verbal communication skills Ability to work independently and remotely Experience in the real estate or SAAS industry is a plus

The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution. As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience. Sales Expectations Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement. Consistently meet and exceed individual and team performance metrics. Support sales tracking and reporting to foster team awareness and accountability. Contribute to in-store events and promotions to increase traffic and drive conversion. Offer timely, constructive performance feedback to leadership to support growth. Possesses strong business acumen. Notices trends in KPI's and is able to create clear action plans that provide results in order to increase store profitability. Utilizes sales reports on POS to track and analyze business. Customer Experience & Sales Floor Leadership Create a welcoming, high-energy environment that reflects the brand experience. Coach team members in delivering elevated styling sessions and closing fitting room interactions. Champion reapproach, upselling, and clienteling to maximize conversion. Provide real-time coaching on customer engagement, product knowledge, and service excellence. Drive POS conversions and styling appointments to support customer retention and revenue growth. Deliver elevated, personalized styling sessions as a trusted style authority. Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions. Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases. Mentor team members on foundational styling principles-silhouettes, color theory, and brand voice. Maintain high standards in styling zones, ensuring brand alignment and visual consistency. Talent Support & Accountability Lead by example during MOD shifts, modeling best practices in service and performance. Support onboarding by offering hands-on coaching and immediate feedback to new hires. Contribute to daily team check-ins and communicate clear shift objectives. Reinforce dress code, brand voice, and service standards consistently. Cultivate a culture of accountability, positivity, and results across the team. Operations Accountability Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility. Assign and oversee sales floor zones based on traffic flow and team strengths. Maintain cleanliness and organization across fitting rooms and the sales floor. Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate. Maintain strong product knowledge and support visual merchandising initiatives during shifts. Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed. Ensures the adherence to American Threads policies and the safety of store associates and customers. Benefits: 40% Employee Discount 401(k) with Company Matching Health Insurance Options Paid Time Off (PTO) Skills & Qualifications: High school diploma or equivalent Minimum 1 year of experience in a retail or fashion-focused sales role Demonstrated ability to meet or exceed sales goals Strong communication and time management skills Ability to lead with confidence and motivate peers Flexible schedule including weekends, nights, and holidays Passion for fashion, styling, and customer connection Must be 18 years of age or older Physical Requirements: Able to stand or walk for extended periods (up to 8 hours) Must be able to lift up to 40 lbs. Frequent reaching, bending, and lifting Comfortable climbing a ladder when needed

Customer Service Representative | Healthcare Services We're looking for Customer Service Representatives to join a leading healthcare organization in Phoenix, AZ. This is an onsite, offering the chance to grow within a team that makes a real impact supporting patients and healthcare professionals. What You'll Do Be the first point of contact for patients, medical professionals, and family members. Assess customer needs, prioritize inquiries, and route them to the right team or resource. Provide clear, accurate information about Patient Services programs and offerings. Enroll new customers, manage data entry, and ensure all records are accurate in the CRM. Coordinate follow-up services-such as product training or shipping of materials-with physicians, pharmacies, and other partners. Collaborate across teams to support excellent patient and customer experiences. Take on special projects and process improvements as assigned. What You Bring Previous experience in Customer Service or Specialty Pharmacy (healthcare experience a plus). Strong computer skills-proficient in Microsoft Office, email, and web-based systems. Excellent communication, problem-solving, and decision-making skills. Proven ability to perform under pressure in a fast-paced, high-volume environment. Highly organized, dependable, and receptive to coaching and feedback. Experience with Salesforce CRM or other tracking systems preferred. Empathy and professionalism when supporting customers with medical or sensitive needs. Top performers in this role are strong communicators, adept at aligning diverse stakeholders, and focused on driving measurable delivery outcomes across a complex technical landscape. 📍 Location: Phoenix, AZ-Onsite 💵 Pay: $19/hour. If you have an interest in the Customer Service, please apply now! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. What we provide Base salary (depending on experience) Paid vacation 401k with 3 % employer match Valuable experience Growth potential/Opportunity for advancement within my office Schedule: 40/hour workweek; 8:30 - 5:00 p.m. Monday - Friday (45 min. lunch). No late nights or weekends. Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $19.25 per hour. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

DEPT OF REVENUE Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. Call Center Representative 3 Job Location: Address: 1600 W. Monroe st. Phoenix, AZ 85007 Posting Details: Salary: $40,000 per year / $19.23 per hour Grade: 16 Closing Date: Until Closed Job Summary: Position Summary: The Call Center Representative 3 represents the agency to Arizona's taxpayers by answering all incoming calls in a professional and courteous manner, while demonstrating active listening, addressing issues and inquiries, and assisting to de-escalate upset taxpayers. This position performs work in accordance with standard work and towards achieving all call center metrics including Calls Per Day (CPD), Average Handle Time (AHT), Quality Assurance Scores, First Call Resolution (FCR), and Voice of the Customer (VOC), as outlined. Supervision: This position does not have direct reports. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Service Delivery -Provide customer service to taxpayers calling into the call center by: -Answers all incoming calls by consistently greeting customers professionally and courteously, demonstrating willingness to actively listen, clarifying and confirming information to address their issues and inquiries; helps de-escalate irate customers as necessary. -Efficiently provides customers with accurate information and proactively educates customers to sustain compliance. -Documents customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in ticketing system, TAS, and/or other databases utilized by department as assigned and in accordance with standard work. Agency/Department Compliance & Continuous Improvement -Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. -Actively contributes to team and individual effectiveness through the following: - -Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated -Completes all required training in a timely manner. -Participates in assigned work teams as appropriate. -May complete periodic metrics, projects, huddle boards and reports as requested. -Prepares for and actively participates in 1:1 coaching with supervisor -Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. Other duties as assigned Knowledge, Skills & Abilities (KSAs): Education & Experience -Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment -Minimum of one year related experience Licenses & Certifications -None required Knowledge/Understanding -Knowledge of principles and processes for providing customer and personal services Skills -Strong verbal, written, and listening communication skills -Strong service-centric orientation in the delivery of support and services to taxpayers -Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations -Strong interpersonal skills and demeanor -Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive -Proficient in the use of tax reporting systems -Skilled in the customer service technique of conflict de-escalation and resolution Abilities -Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety -Ability to work with a high degree of autonomy and also participate collaboratively as part of a team -Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner -Ability to apply customer service principles, practices and theories to real work business challenges. -Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed. -Ability to learn and apply LEAN concepts, principles, and tools -Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Additional Job Demands -This position functions in a standard office environment: -In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. -No substantial exposure to adverse environmental conditions. Selective Preference(s): -Experience with Continuous Improvement/LEAN -Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment -Bilingual in English and Spanish Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: -Employment Verification and Reference Checks -State and Federal Criminal Background Check, including fingerprinting -Arizona Tax Filing Records Check -If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides a world class comprehensive benefits package including: -Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave -Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). -A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options. -Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education. -Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities. By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: *********************************************************** Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************. *The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Registered Retirement Representative, you will be responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do: Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions Process financial transactions upon request of callers. Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions Overtime may be required based on business need. What you will bring: Associate degree in business or related field preferred With no degree, an additional one to two years directly related experience is required 1 year of customer service experience, preferably in a financial service-related field FINRA Series 6 and Series 63 required FINRA fingerprinting required ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** #PJPS What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $40,800.00 - $56,025.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 11-08-2025 Want the latest money news and views shaping how we live, work and play? 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Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ******************** Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. Job Description As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that: • Responds to call center customer retention calls for all Cox residential services and product lines. • Identifies and resolves customer issues. • Exercises creative negotiation skills to motivate customers to continue using Cox services. • Offers additional or upgraded services, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. • Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred • Experience in telecommunications industry. Additional Information All your information will be kept confidential according to EEO guidelines. APPLY AT: ************************************************** (JOB CODE 142435)

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Phoenix, 4025 E Cotton Center Blvd Division: Solutions Job Posting Title: Customer Service Agent - 98943 Time Type: Full Time Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): Provide exceptional customer service to the vendors, manufacturers, global hub staff and customers Create and handle service calls, and work orders Communicate to proper parties for handling Communicate status updates via email communication Follow prescribed work instructions outlining all hub processes Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): Proficient with Windows OS, Word, and Excel. Excellent interpersonal, communication, and critical thinking skills required. High school diploma or equivalent required. Generally prefer 1-6 years customer service experience. Transportation/logistics/warehouse experience preferred. Adaptability in a fast paced environment a must. Wage range: $19-$23/hr DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. 98943-AR

Job Description State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communications. QUALIFICATIONS: Must have Arizona Property and Casualty License Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Call Topics: 100% inbound calls • First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc. • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. • Uses computerized system for tracking, information gathering, and/or troubleshooting. • Requires advanced knowledge of the organization, products and/or services. • Must have good communication and problem-solving skills. • May research issues or transfer to a research function. • May involve cross selling or up selling of other financial products. • Handles customer calls with somewhat more complexity. • Generally has more than 2 year of experience. Additional Information To know more on this position or to schedule an interview please contact; Vishwas Jaggi ************

Job Description PM CUSTOMER SERVICE BAKER 3110 E Shea Blvd, Phoenix AZ 85028 $15/hr + tips (+$2-$5/hr) 12 PM - 8 PM | Weekend availability required Health, Dental, Vision, PTO, discounts Proof Bread is a globally recognized all-sourdough bakery. We specialize in milling our own organic and whole grains for maximum nutrition, naturally leavening with our sourdough starters, and long-fermenting our doughs for best digestion. Our purpose is to unearth the human spirit through timeless nourishment and tangible hope. This means building capacity in our bakers, not just for the work we do inside the bakery, but as the lives we lead as whole humans. The work we do is challenging, but rooted in community and highly rewarding. We are hiring a PM Customer Service Baker who brings enthusiasm, drive, and authentic hospitality. You'll serve customers, do some light baking and production support, and set the stage for the next day's success. We're seeking motivated, detail-oriented people who take pride in their work and thrive in a dynamic environment. We're looking for someone responsible and reliable who moves with purpose, thinks ahead, and embodies our values of Bravery, Resilience, Efficiency, Accountability, and Trust. The most successful candidates are natural leaders driven by a high level of personal integrity and an intrinsic desire for excellence. They value teamwork, communication, and planning ahead for success. Apply if you're ready to nourish your community. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Arrowhead Credit Union is growing - we are excited about our expansion to Scottsdale, Arizona! Are you seeking a promising career in a rapidly growing organization? Check out this position. If you are you warm, caring, friendly, and passionate about providing excellent service, we are currently looking for Customer Service Superstars to join our Team! We believe that culture and service is everything! Our culture is warm, caring, and friendly, and we strive every day to make our little piece of the world better. We are looking for people who feel the same as we do! A Call Center Representative 1 is an entry-level position dedicated to providing service to members over the phone while learning and mastering the foundation of financial services. Position Hours Vary Between: * 7:45 am - 6:15 pm Monday through Friday * 8:45 am - 3:00 pm Saturday This opportunity is ideal if you are: * Excited about providing amazing service to our members and the community. * Looking for a position that will establish and grow your career. * Interested in learning how to open financial memberships and assist with loan requests. * Passionate about financial education and finding solutions. Essential Functions and Responsibilities * Personally provides exceptional member service; uses Service Standards in every work-related interaction. * Actively participates in meeting the goals of the department and the Credit Union. * Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service. * Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously. Service * Providing member assistance with everyday transactions, including transfers, withdrawals, and payments. * Assisting members with digital and online services. * Identifying opportunities to educate members of Arrowhead products and services. * Answering and resolving member account inquiries. * Assists with member research and problem resolution. * Works within given limits and authority; proactively seeks supervisory assistance as needed. * Promotes credit union products and services and actively refers members to credit union partners as appropriate. * Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization. * Is courageous and willing to make decisions that result in positive member outcomes. Development * Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development. * Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives. * Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships. * Suggests and participates in credit union community service opportunities and events. * Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility. * Regular and predictable attendance and punctuality. * Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union. No aggressive sales goals - our focus is serving Members. Benefits Include: (not a complete list) Wellbeing * Weekly pay * 401K Retirement Savings Plan with company match * Paid time off accrual begins upon hire * Paid sick leave * Company-provided life insurance at up to twice your annual salary * Financial Education Programs * DoorDash DashPass Health * Medical, Dental, and Vision Insurance for part-time and full-time employees * Modern Health * Care.com subscription * Teladoc * Pet Insurance Career Development * Career development opportunities * Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program. To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation. Anticipated starting rate of pay: $23.00/hour

ADP is hiring customer service professionals for our Associate Client Support Consultant positions. It is hybrid whereby employees work 3 days in the office and 2 days at home each week. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. TO SUCCEED IN THIS ROLE: Required Qualifications At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. Fluent in both English and Spanish is a plus