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Customer Service Agent Jobs in Peoria, AZ
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Customer Service Representative- Remote
Drivetime
Customer Service Agent Job 32 miles from Peoria
What's Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. That's Nice, But What's the Job? Job Description Summary In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you'll be educating and answering questions regarding the customer's warranty. In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment. So, What Kind of Folks Are We Looking for? Passionate and goal-oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals. Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences. Agile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must. Plays well with others. You will be working in a high-functioning team environment. We work together and we win together. Works well in a time crunch. There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates. Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution. Positive emotional resilience. This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. The Specifics. High School diploma required; Associate or Bachelor's degree is preferred 3+ years of experience working in a customer service role with conflict resolution. Since we talk about cars all day long, experience in the automotive industry is a huge plus! Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well... money matters! Work From Home. Feel free to rock those yoga pants while still being camera ready, just make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. No Digital Nomads. We'll need you to work from your home address that will be in one of the states where we are licensed to do business. Consistent Work Schedule. You'll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed. If You're in Town. For those employees in AZ and TX, we have in-office and hybrid arrangements available. We may even ask to see to see you in-person occasionally. Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!$29k-34k yearly est. 8d agoFinance Customer Service
Charles Schwab
Customer Service Agent Job 23 miles from Peoria
Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Schwab's service team is at the heart of our firm's commitment to helping clients own their financial futures. In this exciting role, you'll learn to educate clients about investment strategies, trading tools, market mechanics, and retirement choices. You'll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution. You'll also take charge of your own professional journey by attending the Schwab Service Academy, which provides you with the paid training, study time, and support you need to obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses. If you are eager to pursue a career in finance, enjoy working in a team setting, and share our passion for serving clients - this role is for you. We offer a competitive pay and bonus package. Starting compensation for this location begins at $51,500 during training , plus an annual bonus opportunity of 10% of your base pay and other eligible earnings. Employees have the potential to increase their total compensation to $58,850 ($53,500 base, plus 10% bonus opportunity depending on individual/corporate performance) within their 1st year upon obtaining the required Licensing and achieving performance-based pay increases. What you have If you're not a finance expert, that's okay! People coming from many different experiences have found tremendous success here at Schwab. Successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others. At Charles Schwab, we strive to make a difference in people's lives through our innovative solutions and world-class service. Required qualifications Ability to work full time on-site during Schwab's training program (SSA), followed by a hybrid work schedule. Ability to work various shifts to serve our clients 24/7, including overnight and weekend availability. Preferred qualifications Previous customer service experience Previous client relationship experience Bachelor's degree or higher in Finance, Economics, or related field from accredited university Ability to adapt to changes in the market and business Eagerness to learn about finance Passion for service to clients Motivation to learn about the securities industry, including the basic principles of equity, option, and mutual fund transactions Robust communication, influencing and client engagement skills Desire to be part of a supportive and collaborative team Shown success navigating multiple computer applications #campus What's in it for you At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance$51.5k-58.9k yearly 21h agoCustomer Service Representative
IEWC
Customer Service Agent Job 8 miles from Peoria
The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer. As the CSR, you will represent the IEWC brand and value proposition, and become the “face to the customer” in their daily activities. Responsibilities Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP & Rubicon. Respond to all customer inquiries with sense of urgency and first contact resolution. Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems. Administer customer order changes, expedites, tracking and cancellations. Assist in updating customer and material information promptly in SAP or Rubicon. Administer sample requests from customers and Sales team. Process all incoming emails, calls and faxes promptly and to the highest level of accuracy. Work independently with minimal supervision in a fast paced environment. Contribute to process efficiency and customer experience continuous improvement efforts. Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution. Work in SAP, Rubicon, Microsoft Word, and Excel. Partner with the appropriate Sales person to service the customer on any changes in the Customer Master file. Qualifications Associates degree or 2-3 years of customer service or equivalent job-related experience. Strong verbal, listening and written communication skills. Working knowledge of Microsoft Office and Excel. Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook). Ability to conduct problem solving in day-to-day operations. Strong time management, multi-tasking and organizational skills. Ability to work under pressure and to make decisions autonomously. Strong attention to detail in a highly dynamic and changing environment. Ability to apply critical thinking and analyze information. Need More Convincing? At IEWC, We Boast Our Environment, Culture, Support And Rewards To Create The Opportunities For You To Reach Success You Never Thought Possible. Our Employees At IEWC Reach Their Full Potential Knowing They Are a Part Of An Employee-Owned Company. Below Are Just Some Of The Extreme Perks Offered Medical, vision and dental coverage (eligible Day 1) Employee Stock Ownership Program (ESOP) Short-term disability and long-term disability coverage Flexible Spending Account (FSA) Life insurance for you and your family Employee Assistance Program Supplemental Life and AD&D coverage (employee, spouse and dependent) Business travel insurance Voluntary critical illness and accident plans Tuition reimbursement for non-degree and degree granting educations programs A generous paid time off program Paid volunteer hours Founders Scholarship for employee's children or spouse attending college AND MUCH MORE!$33k-39k yearly est. 6d agoCustomer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ
Medaire
Customer Service Agent Job 8 miles from Peoria
This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need. Our customer service team is responsible for fulfilling all types of assistance for medical, security, and logistical-related requests originating through our Global Response Centre from our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists. Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients. Required Work Experience 1 - 2 years of experience in logistics and customer service is required. Experience working in logistics, travel, and/or healthcare sector is desirable· Experience in a phone-based or call center environment is desirable. Experience working in a fast-paced, demanding environment. If interested, please send your resume to **********************$31k-39k yearly est. 3d agoCommercial Lines Client Service Agent
The Arizona Group Insurance Brokers
Customer Service Agent Job 32 miles from Peoria
The Arizona Group is an Arizona-based Independent Insurance Agency and is seeking an experienced Commercial Lines Client Service Agent who can perform back end processing for our Commercial Team. This is a full-time position for an Agency with less than 100 employees. **************************** Benefits and Compensation: Commercial Lines Client Service Agent Full Time: M-F 8:00am - 5:00pm Pay: $25.00 - $31.25 per hour Quarterly Bonus Employer paid Medical and Dental, LTD, Group Life, EAP Optional benefits - Vision, Disability, Group Life, AFLAC, Pet Care Insurance 401(k) Employer contribution 3-6% Annual Employee Profit Sharing Bonus Accountability: Commercial Lines Client Service Agent Support and assist the Commercial Lines Department functions following established Agency Standards and Procedures. Provide both individual and team support to the Commercial Lines Department and Account Managers within assigned responsibilities. Maintain a strong understanding of Agency programs and systems. Qualifications: Commercial Lines Client Service Agent Licensed Property & Casualty Agent in the State of Arizona - in good standing. Minimum 2 years of Commercial Property and Casualty Insurance experience. Experience with Applied (EPIC) Agency Management System is required. Strong written, verbal, presentation, interpersonal, and communication skills. Demonstrates ability to work both independently and as a member of a team. Strong PC skills with Microsoft Teams, Word, Excel, and Outlook. Demonstrates continuous learning orientation. Exceptional organizational and time management skills. Professionalism in appearance, communication, and treatment of others Responsibilities: Commercial Lines Client Service Agent Perform day-to day service requirements of assigned clients within designated authority. Perform duties in accordance with the Commercial Lines Processing Standard Perform online rating for renewals and endorsements to existing policies. Order endorsements as required. Quality Check and send out endorsements to clients. Invoice agency bill policies, endorsements, and audits. Review audits and request corrections from carriers as needed. Perform initial policy check and send policies to insureds. Process Binders and summaries of insurance in EPIC. Update EPIC applications and schedules for policy renewals. Assist AE/AM in preparation of renewal submissions. Prepare renewal submissions, submit to market, and review quotes as directed by AM/Producer. Assist AM/Producer in proposal preparation. Enter Activity records for all actions and or communication performed on Client Files Follow Imaging procedure to attach all data (faxes, email, documents) to customer file using EPIC. Review and send out Customer statements. Support AE/Producer as required. Become familiar and utilize technical tools such as Tag24, Zywave, DocuSign, Reference Connect, Indio, and other tools as determined by department leader. Assist in training and coaching other staff when needed/requested. Assist department members during absences. Perform other essential duties as assigned.$25-31.3 hourly 5d agoCall Center Representative
Acro Service Corp
Customer Service Agent Job 8 miles from Peoria
"Local Candidates only" Job Details: Job title:: Call Center Agent Duration :: 6 months Payrate :: $20/hr Shift :: Monday-Friday; 7:45am-5:15pm Start date :: ASAP!! REMOTE Position Description Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced environment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations Skills Required Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Skills Preferred Spanish-speaking preferred. Experience Required Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support). Experience Preferred Experience with participating in process improvement activities Education Required High school diploma or equivalent. Education Preferred Associate degree or higher$20 hourly 2d agoCustomer Care Representative (Bilingual)
Trailersplus, a Division of Interstate Group
Customer Service Agent Job 8 miles from Peoria
We are seeking individuals for our Phoenix, AZ contact center who are passionate about customer service and capable of fluently communicating in English/Spanish to meet the needs of our valued customers. What you will get to do: You will get to be the first voice our customers hear when calling TrailersPlus Work within a great team, communicating with customers through phone and text, assisting both Spanish and English speaking customers with setting appointments to visit our stores for trailers, parts or service Carefully listen, verify, collect and enter information into our customer relationship system (CRM) Why you'll love working for TrailersPlus: Competitive pay: $19/hr. base salary for Bilingual Spanish Health Insurance (Allied Health) Dental Insurance (Delta Dental) Vision Insurance (Eyemed) Basic Life Insurance (Symetra - Employer Sponsored, automatically enrolled in $10,000.00) Supplement Life Insurance (Symetra - Employee, Spouse, and Child(ren)) Flex Spending Account and Dependent Care Account (Ameriflex) Pet insurance (enroll directly online with Nationwide Insurance. Link is on your ADP homepage) Vacation and/or Sick time accruals Rain Instant pay (Can receive up to 50% of the pay you have earned before each pay period) 401(k) with Employer Match (6-month waiting period) We believe in developing our employees. We partner with them through training, coaching, and promotion to ensure their full potential and success. If you are hard-working, committed to following a proven process and interested in growth, this could be your chance! TrailersPlus is an equal opportunity employer.$19 hourly 2d agoTechnical Customer Support Specialist
Mi-Case
Customer Service Agent Job 8 miles from Peoria
The Mi-Case Technical Customer Support Specialist is responsible for delivering outstanding customer service and technical assistance for our cloud-based software products. This role involves diagnosing and resolving software-related issues, guiding customers through solutions, and collaborating with internal teams to address technical concerns and improve the overall user experience. Strong communication and problem-solving skills, along with a customer-centric mindset and a proactive approach are essential as you collaborate with various stakeholders to enhance service delivery. Other responsibilities will be acting as a customer advocate, helping to maintain the internal knowledge base, management of the ticketing system, and communicating with internal stakeholders. Responsibilities Provide timely, efficient, and professional support via various channels (email, phone, chat, or ticketing system) to troubleshoot software issues, answer questions, and resolve concerns related to the company's SaaS products. Diagnose, troubleshoot, and resolve technical issues ranging from simple queries to more complex software bugs and configuration problems, escalating to specialized teams when necessary. Take ownership and responsibility of customer issues until resolved. Develop deep knowledge of the company's SaaS products and features, staying updated with new releases, updates, and best practices. Work closely with development, product, and QA teams to report software bugs, product feedback, and feature requests.Assist in reproducing customer-reported issues to aid development teams in diagnosis and resolution. Create and maintain internal documentation, FAQs, and troubleshooting guides to support customers and internal teams.Update product knowledge articles to reflect new features or common issues. Track and report on key performance metrics (e.g., ticket resolution time, customer satisfaction, etc.) and ensure that service-level agreements (SLAs) are met. Educational/Training and Certification Requirements Bachelor's degree in computer science / management information systems or relevant technical field experience A minimum of 3 years related professional work experience, such as application support or professional services. Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library) or ITSM (IT Service Management) Knowledge, Skills, and Experience Familiarity with SaaS platforms, troubleshooting tools, and basic software development concepts (e.g., APIs, databases, etc.) Previous experience in a technical support or customer support role, ideally within a SaaS environment. Strong written and verbal communication skills, empathy, and a customer-first mindset. Ability to break down technical information into clear, user-friendly language. Excellent analytical skills and the ability to think critically when diagnosing complex issues. Ability to manage multiple support tickets or cases simultaneously, while maintaining quality and meeting SLAs. Experience with bug tracking; Azure DevOps preferred Hands on experience with Service Desk software; Service Desk Plus Cloud preferred Success Measures Response time within documented SLAs for each customer Resolution Time within documented SLAs for each customer Staff satisfaction. Ticket aging reports (daily, weekly, monthly) Number of Outstanding Issues. Competencies Results - Consistently complies with quality, service and productivity standards and meets deadlines; maintains focus on company goals. Professional Development - Demonstrates a commitment to professional development by proactively seeking opportunities to develop new capabilities, skills, and knowledge; acquires the skills needed to continually enhance his/her contribution to the company and to his/her respective profession. Communication - Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences. Problem Solving - Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the company. Teamwork - Cooperates with others to accomplish common goals; works within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others; can work effectively with people of diverse backgrounds and characteristics. Interpersonal and Organizational Professionalism - Follows through on initiatives and meets deadlines, puts thought into appropriate professional- development and keeps skills updated. Environmental and/or Physical Factors The work environment and dress code tend to be informal, depending on the amount of client contact. Long periods in front of a computer terminal. Regularly required to sit, use hands, talk, and hear. Occasionally required to walk and reach. Standard work hours are typically 8am to 5:00pm. However, there will be rotational on-call responsibility.$32k-45k yearly est. 7d agoBilingual Customer Service Representative
U-Haul
Customer Service Agent Job 22 miles from Peoria
100% ONSITE Schedule: This is a full-time in-office position at our U-Haul Technical Center located in Tempe, AZ. Initial training hours: Monday-Friday 7am-4pm for three weeks. Standard workdays after training: Vary between Monday-Sunday 6AM - 6PM Pay: Pay starts at $20/hr. Job Description If you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul's newest Fleet Sales Customer Service Representative! In this position you will work under the direction of the Fleet Sales Manager to help keep the Truck Sales Department running smoothly while handling day-to-day operations. Take the next step in your career at an ever-expanding company while working with a friendly, supportive team. Fleet Sales Customer Service Representative Primary Responsibilities: Answer customer and field employee calls from Fleet Sales calling queue Assist customers in finding trucks, trailers and tow dollies Assist field employees in negotiating and selling trucks, trailers and tow dollies Provide tax and DMV fees for truck, trailer and tow dolly sales Fleet Sales Customer Service Representative Minimum Qualifications: High School diploma or GED 1-2 years customer service experience Fleet Sales Customer Service Representative Skills: Retail/automotive sales is a plus General knowledge of Microsoft Office, Excel and Word Excellent verbal and written communication Inbound/outbound calls is a plus Bi-lingual preferred but not necessary Confidentiality: Maintain confidential customer and truck pricing information Professional Mentality: Remaining professional with difficult customers and during occasional heavy call volume Attention to detail, both visual and mental Able to use rationale in negotiating prices Physical Demands: Able to work at a desk for an extended period of time Able to work as early as 6 am or as late as 6 pm Able to work rotating holidays and weekends Perks of joining the team: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. U-Haul Offers: Full Medical coverage Prescription plans Dental & Vision Plans New indoor fitness gym Gym Reimbursement Program Registered Dietitian Program Weight Watchers Onsite medical clinic for you and your family Career stability Opportunities for advancement Valuable on-the-job training Tuition reimbursement program Free online courses for personal and professional development at U-Haul University Business and travel insurance You Matter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan Life insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/ membership MetLaw Legal program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels, and more LifeLock identity Theft Savvy consumer wellness programs- from health care tips to financial wellness Dave Ramsey's SmartDollar Program U-Haul federal credit union Wellness Program$20 hourly 5d agoCustomer Success Specialist
Dollardays
Customer Service Agent Job 8 miles from Peoria
As a Customer Success Specialist at DollarDays, you will be responsible for building and maintaining strong relationships with our customers to improve customer satisfaction and loyalty. You will proactively reach out to customers, provide guidance on products, resolve escalations, address potential concerns, and collaborate with internal teams to enhance customer satisfaction. The role will involve collecting valuable feedback, responding to customer requests and offering solutions, all while delivering an exceptional customer experience. This is an in-office position, Monday through Friday, 7:30am to 4:30pm. What YOU will be doing: Relationship Management: Build and maintain strong, long-lasting relationships with customers by addressing questions and concerns as they arise. Customer Advocacy: Act as the voice of the customer within the company, providing feedback to the sales, services and product teams to drive continuous improvement. Escalation Management: Address customer complaints as they emerge, providing advanced support to ensure prompt resolutions and uphold high levels of customer satisfaction. Documentation: Monitor and document customer interactions, address them proactively, and report internally on customer risks and opportunities. Cross-Functional Collaboration: Collaborate with sales, purchasing, marketing, and support teams to ensure a cohesive and exceptional customer experience. Customer Outreach: Engage with customers through calls, emails, or chat to check on their satisfaction, answer questions, and offer solutions before issues arise. Upsell Opportunities: Identify opportunities to suggest additional services or products that could enhance the customer's experience. What YOU Bring: Excellent communication (written and spoken) and interpersonal skills. Strong problem-solving skills and the ability to think critically. Strong work ethic and ability to work efficiently in autonomy and handle multiple tasks simultaneously. Knowledge of best practices in Customer Success. Strong attention to detail and organizational skills. Proficiency in using Microsoft Suite, and CRM or similar software. Prior experience in customer service, customer success or account management is preferred. Bilingual is a plus but not required. Why YOU will LOVE being part of the DollarDays Team: Meaningful Work: We are a passionate and dedicated team focused on making an impact and empowering the people and groups who make a difference in their communities. Professional Development: Benefit from an in-depth training program to enhance your product knowledge and CSR skills. Collaborative Environment: Work alongside passionate individuals who are committed to excellence and fostering positive change. Opportunities for Growth: Grow your career in a supportive environment that values personal and professional development. Perks: Competitive Compensation, Excellent Benefits, and 401K. Who We Are: At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful missions. Through personalized support and strategic partnerships, DollarDays equips community heroes with the resources they need, while fostering dignity for those who need it most. Ready to Make a Difference? If you're ready to join a team where your passion meets purpose, we want to hear from you! Apply now to become part of our team at DollarDays and embark on a rewarding journey of growth, impact, and fulfillment.$29k-39k yearly est. 6d agoCustomer Service Specialist
The Quantum Group, USA, LLC
Customer Service Agent Job 23 miles from Peoria
Quantum is a dynamic and fast growing financial company in North Scottsdale and we have an opportunity for Client Services within our Operations team. This is a non-sales account manager in our client services department reporting in to the Operations Manager. The Client Services team reviews new business applications for various annuity products, provide superior service to our clients and manage their accounts through pre and post sales issues. This role manages a client account list and provides assistance to the internal sales team to process business. You are eligible to be bonused on those sales numbers, so you have skin in the game. If you are ready to build relationships with your client list accounts and manage their day to day business with Quantum, we have the job for you. Qualifications Exceptional client service and relationship building skills Professional written and verbal communication Solid organizational, time management and problem-solving skills and the ability to work accurately and meet follow-up deadlines with frequent interruptions Work in a fast-paced environment and interact with all levels within Quantum and its clients Demonstrated ability to work effectively as a part of a team All applicants are required to take a PI Survey. All employees are subject to a background check prior to hire. We offer a competitive compensation and benefits package to include medical, dental, life, flexible spending and 401(K). Quantum is an equal opportunity employer.$29k-36k yearly est. 6d agoCustomer Service Specialist
The Encompass Group
Customer Service Agent Job 32 miles from Peoria
Are you ready to join an innovative company with a game-changing product in the construction industry? Do you want to be part of a team that sets itself apart with cutting-edge solutions and a strong reputation for excellence? About the Company: Our client, based in Mesa AZ, is a leader in the spray insulation and roofing industry that is looking to add a Customer Service Specialist to their team! Their product is a top performer in extreme weather conditions, offering unmatched durability and protection. With a strong foundation in aerospace expertise and in-house manufacturing, they provide direct solutions to contractors and homeowners, making them a unique and powerful player in the market. What They Offer: • INNOVATION: Work with a product that has been proven to withstand the toughest conditions, including hurricanes. • GROWTH: Join a family-owned business that's in expansion mode, providing you with ample opportunities for career development. • LEADERSHIP: Be part of a team led by an aerospace-savvy CEO, where your contributions will make a direct impact. Key Responsibilities: Duties will include accurate data entry, customer maintenance and support within our operating systems, and other clerical tasks required to support the outside sales team. Operate the CRM system and ensure authentic information is available, Salesforce. Answer phones and direct calls for new and current customers as well as SWD sales employees for assigned territories. Input and assist with orders (phone and email) Research and provide order histories, costs, etc. from phone and email requests to customers. Handle special delivery requests made by SWD customers, such as specific location and time of delivery drop offs Key Qualifications: One (1) to three (3) years of prior experience working in customer service, inside sales, or account management. Be a creative thinker and possess the ability to resolve critical problems by delivering solutions. · Possess excellent verbal/written communication skills and ability to pivot quickly on new priorities. · Have the ability to establish and maintain impeccable relationships with our customers. Computer skills required; Windows, MS Office programs, , SAP, Batchmaster, virtual meeting platforms (Teams, Zoom, Web Ex), Salesforce, and freight broker portals. · CRM experience helpful. Please apply by submitting your resume-we are so excited to meet you!$29k-37k yearly est. 6d agoCSR Onsite - call center healthcare exp is required - $20/hr - N. of Phoenix
RemX | The Workforce Experts
Customer Service Agent Job 8 miles from Peoria
Pay Range: $20/hour Type of Hire: Temp to hire after 90 days Located in north Phoenix in an area called City North Desert Ridge. Ton of shopping/restaurants/public parking Schedule: 8am-4:30pm, Monday through Friday Dress Code: Business casual Their Job Description: Inbound and Outbound calls Responsible to schedule new patients in a new drug protocol, infusion therapy Responsible to assist current patients with the refill/renewal process of infusion therapy Calls can vary in length depending on type of call and patient questions Must be comfortable with MS Office: Outlook, Excel Essential: HSD or GED Required 1-3 years' call center experience within healthcare industry Previous healthcare customer service is desirable Need flexible/adaptable candidates to jump in with minimal training$20 hourly 5d agoCustomer Service Representative
Insight Global
Customer Service Agent Job 22 miles from Peoria
Customer Service Representative $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Full Time Hours (36-40 Hours) Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.$18-20 hourly 3d agoCustomer Service Representative
Russell Tobin
Customer Service Agent Job 22 miles from Peoria
Russell Tobin and Associates/Pride Global is currently seeking Customer Service Representatives to work for our client's team in Tempe, AZ!! This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration! Title: HR Support Specialist Pay Rate: $18.31/hourly Work Location: Tempe, AZ - ONSITE Duration: 6 month contract role with a possibility of extension Schedule: 40 hours week // 4 x 10 shift Shift days: Wednesday - Saturday or Sunday - Wednesday Shift Hours: 6am-6pm MST (will be assigned 10 hour shift) Start Date: February 3rd,2025 Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 6am MST to 6pm MST. Schedule assigned during interview stage. RESPONSIBILITIES: Responsible for inbound contact initiatives with candidates in our client's call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at our Client. You will excel in quick turnaround times, problem-solving skills, and eliminating barriers. Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals Communicate effectively in both verbal/written form. Participation in the continuous improvement of the overall hiring process Manage and own daily tasks from start to finish Perform administrative tasks as necessary MINIMUM QUALIFICATIONS: High School Diploma or GED High School Diploma or equivalent 1+ years of experience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. #LI-JJ2$18.3 hourly 7d agoFinancial Customer Service Specialist
TRC Talent Solutions
Customer Service Agent Job 16 miles from Peoria
Our client, a wealth management firm, is looking for a Financial Customer Service Specialist to join their team. This is a long-term contract position and hybrid in Phoenix, AZ. As a member of our Advisor Support team, you will support our advisors and your team members in all aspects of operational and transition activities. You will collaborate with others in all aspects of Financial Advisor support in all stages of our processes. Your insightful contribution will help improve our service. You will be part of a training cohort to prepare you to support our advisors. Responsibilities: · Providing support, answering questions, researching issues for our Financial Advisors · Learn and support various financial products Education Requirements: · Minimum of high school diploma or equivalent (GED) is required. Basic Requirements: · 2+ years' experience in financial services operations or broker-dealer setting · Call center experience Preferred Requirements: · 4+ years' related brokerage experience · CRM experience / Sales Force experience · Series 7 license$32k-41k yearly est. 2d agoRight-of-Way Agent
Contract Land Staff
Customer Service Agent Job 8 miles from Peoria
CLS is looking for an experienced Acquisition Agent local to Phoenix, AZ (in-house position). This position is responsible for the field level investigations to obtain all information needed for land values, agencies requiring permits, crop data, potential areas of concern along the route, etc. This person is an experienced agent, able to perform a variety of duties independently. Essential Duties and Responsibilities include but are not limited to: Contact the owners of interests in land regarding the acquisition of real property rights, amendments of rights, notifications of entry, settlement of claims and other matters. Responsible for purchasing property by negotiating with the property owners, analyzing property appraisals, and making recommendations to the client using real estate practices, legal concepts, governmental standards, and regulations. Represent the client in complex negotiations with property owners and attorneys. Responsible for recommending to the client whether a reasonable compromise is likely and further negotiations should be pursued or whether to pursue condemnation litigation. Responsible for recommending payment increases to the client if the property owner has a legitimate basis for seeking a substantially higher amount. Responsible for estimating areas of potential damage in advance of construction and accumulate information as to damages occurring during construction. Responsible for preparing lawsuit packages for condemnation proceedings, assisting the client's attorney, and serving as an expert witness in mediation or trial if the negotiation process fails. Capable of working unsupervised in a variety of roles. Well qualified in a specialized area such as land title, regulatory matters, or acquisition that they are selected to work only in this area of special expertise. May be responsible for Right of Way operations and maintenance. Accountability: This position is responsible for working with all office staff, ensuring a healthy work environment and the satisfaction of all staff. Must be able to work effectively and professionally with office staff, the client, and landowners. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Project / Job Requirements: Must reside in Phoenix, AZ. Must have 2+ years of pipeline acquisition experience. Must be willing to work in-house (Monday-Friday). Education: Associate degree or two years of college and two plus years of Right of Way experience or equivalent combination of education and experience. Experience: Experience in interpretation of documents and in the use of all the tools required in the Right of Way field. Extensive acquisition experience. Broad array of knowledge in all phases of Right-of-Way. Understanding of environmental issues. Licensing: Must have valid driver's license. Must maintain minimum automobile liability insurance in the amount of $100,000/$300,000/$100,000. Language Skills: Requires excellent oral and written communication and presentation skills. Must be able to write clearly and concisely to prepare reports, specifications, and correspondence. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages, and decimals. Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations. Other Skills and Abilities: Intermediate computer skills and familiarity with general PC operation. Intermediate software skills with all Microsoft Office applications. Ability to learn new computer programs rapidly. Ability and willingness to move rapidly from place to place and meet timeline constraints. Capacity to be flexible, multi-task and maintain a great attitude. Ability to be a team player.$24k-30k yearly est. 6d agoCustomer Service Representative
Compunnel Inc.
Customer Service Agent Job 22 miles from Peoria
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work$31k-38k yearly est. 3d agoCustomer Service Admin
Drivetime
Customer Service Agent Job 32 miles from Peoria
What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? In short, as the Customer Service Specialist, you will be responsible for directly handling multiple potential customer touchpoints throughout the customer's loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions and overall customer resolutions. In long, Customer service is at the heart and soul of Bridgecrest. Everything we do as a business has the customer at the center, and our goal is to place them in control and put transparency and honesty into their interactions with us. We are looking for our customer service staff to play a critical role in embodying this company culture, and fulfilling/communicating this brand promise in every single customer interaction. Some responsibilities include: Addressing all customer-facing service situations from all areas of Bridgecrest. Dealing with customer calls requiring help, information, sales promotion and dispute resolution. Performing tasks independently with minimal instruction and supervision. Answering internal and external emails and calls providing status updates and information regarding escalated issues. Effectively managing customer conflict while under pressure. Answering non-routine questions that require deviation from standardized procedures. Demonstrating patience, empathy and respect during potentially escalating customer interactions. Interacting and communicating with management across all lines of the business regarding customer concerns. Assuring the highest level of customer satisfaction. So What Kind of Folks Are We Looking for? Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. Organization and time management skills. You'll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize. A mind for the details. Okay we know "detail-oriented" is on about every job description - but we really mean it! Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. Love of listening. We need folks that listen with the intent to understand, not just reply. Plays well with others. You will be working in a high-functioning team environment. We work together to win together. The Specifics. High School or GED 2+ years of work experience, including a background in customer service/customer care and dispute resolution. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well... money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!$30k-35k yearly est. 8d agoFinance Customer Service
Charles Schwab
Customer Service Agent Job 22 miles from Peoria
Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Schwab's service team is at the heart of our firm's commitment to helping clients own their financial futures. In this exciting role, you'll learn to educate clients about investment strategies, trading tools, market mechanics, and retirement choices. You'll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution. You'll also take charge of your own professional journey by attending the Schwab Service Academy, which provides you with the paid training, study time, and support you need to obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses. If you are eager to pursue a career in finance, enjoy working in a team setting, and share our passion for serving clients - this role is for you. We offer a competitive pay and bonus package. Starting compensation for this location begins at $51,500 during training , plus an annual bonus opportunity of 10% of your base pay and other eligible earnings. Employees have the potential to increase their total compensation to $58,850 ($53,500 base, plus 10% bonus opportunity depending on individual/corporate performance) within their 1st year upon obtaining the required Licensing and achieving performance-based pay increases. What you have If you're not a finance expert, that's okay! People coming from many different experiences have found tremendous success here at Schwab. Successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others. At Charles Schwab, we strive to make a difference in people's lives through our innovative solutions and world-class service. Required qualifications Ability to work full time on-site during Schwab's training program (SSA), followed by a hybrid work schedule. Ability to work various shifts to serve our clients 24/7, including overnight and weekend availability. Preferred qualifications Previous customer service experience Previous client relationship experience Bachelor's degree or higher in Finance, Economics, or related field from accredited university Ability to adapt to changes in the market and business Eagerness to learn about finance Passion for service to clients Motivation to learn about the securities industry, including the basic principles of equity, option, and mutual fund transactions Robust communication, influencing and client engagement skills Desire to be part of a supportive and collaborative team Shown success navigating multiple computer applications #campus What's in it for you At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance$51.5k-58.9k yearly 21h ago
Learn More About Customer Service Agent Jobs
How much does a Customer Service Agent earn in Peoria, AZ?
The average customer service agent in Peoria, AZ earns between $22,000 and $36,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average Customer Service Agent Salary In Peoria, AZ
$28,000
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