Post job

Customer service agent jobs in Pompano Beach, FL

- 1,748 jobs
All
Customer Service Agent
Customer Service Specialist
Customer Service Representative
Customer Retention Specialist
Customer Relations Specialist
Call Center Representative
Ticket Agent
Service Associate
Customer Representative
Call Center Specialist
Customer Specialist
Receptionist/Customer Service
Senior Customer Service Representative
Customer Liaison
Customer Service Expert
  • Customs Brokerage Entry Specialist

    A1 Worldwide Logistics, Inc. 3.7company rating

    Customer service agent job in Miami, FL

    A1 Worldwide Logistics, Inc. is a Freight Forwarding and Customs Brokerage firm that provides personalized one-on-one service to help individuals and businesses navigate the logistics process. We are dedicated to providing the highest level of customer service while helping our clients navigate the import and export process. We currently have an open Customs Brokerage Entry Specialist position. The ideal candidate will have recently graduated or be pursuing a degree in International Business, be well-organized, customer-focused, and possess good communication skills. Job Requirements: The ideal candidate must be located in Miami, Florida The expected length of relevant prior experience beyond formal education is 3 to 5 years. Excellent Customer Service skills Detail and outcome-oriented Well-organized and able to effectively manage multiple priorities Professional manner with a strong ethical code Strong analytical thinking and problem-solving skills Good computer skills, including Microsoft Office, Word, Excel, and Outlook Self-motivated and able to stay on task with little or no supervision Fluent in English and Spanish preferred A fast-paced, deadline-driven office environment demands multitasking and effective time management. Job Responsibilities: Perform Administrative tasks: Answer telephones, respond to inquiries, and/or refer callers accordingly Printing documents, opening files, collecting documents from clients, tracing shipments Work directly with customers, Customs, and overseas offices to file entries Tracking shipments and obtaining arrival information, Air & Ocean Make U.S. Customs entries under U.S. Customs law Ensure that all documents required by U.S. Customs regulations are correct and complete Classification Ensure that entries are in compliance with U.S. Customs Working knowledge of PGAs - FDA, FCC, USDA, FWS, etc. Coordinating deliveries with truckers and clients Maintain up-to-date knowledge, including any needed continuing education, of the regulations and procedures. Perform other duties as requested by management ***Only CVs in English will be considered***
    $30k-57k yearly est. 2d ago
  • Associate Transaction Services

    Newmark 4.2company rating

    Customer service agent job in Boca Raton, FL

    The Associate - Transactions provides ongoing management of real estate transaction activities in a defined market. The Associate - Transactions responsibilities will include, but not be limited to, oversight of the entire transaction process from client project approval through delivery and close out process, coordination with internal client teams, and management of field brokerage professionals. The Associate - Transactions will also serve as the in-house point-of-contact for clients, brokers, and others to collect or to provide information on all account transactions. Essential Job Duties: Working closely with brokers, participate in and strategize for formal presentations (RFP's) for various Private and Institutional (REIT, Pension Fund, etc.) clients Working closely with brokers, manage entire marketing, negotiation, due diligence and closing process of multiple listings with major national and regional clients Identify and approach prospective sellers/investors/purchasers of multifamily assets in target market Identify multi-family assets (150 units and above, Development sites, etc.) for potential disposition using various forms of research Conduct formal property tours with regional and national clients on a regular basis Organize transaction documents, assemble and track due diligence items on properties during the disposition process Provide assistance and leadership support to investment analysts and marketing personnel Respond to prospective purchasers' information requests (i.e., send updated financials, sales master, pipeline, detailed underwriting questions) Conduct in-depth market research, cutting edge analysis and underwriting for a full range of multifamily assets types including existing apartment properties (over 150 units), land development, fractured condominiums, for some of the largest owners of multifamily properties in the U.S. Demonstrate understanding of operations, rent roll and operating statement analysis, DCF modeling and a range of finance (debt/equity) options Assist in the research, drafting and proof reading of marketing proposals, investment offerings and presentations for national and regional clients Assist in research, analysis, drafting and proof reading of various research assignments, market "white" papers, etc. Must demonstrate a broad and specific knowledge of macro and micro elements affecting multifamily industry locally and nationally Update various informational spreadsheets and database files including sales and development pipeline data Oversee analyst and marketing personnel's research, underwriting and analysis May perform other duties as assigned Skills, Education and Experience: Master's degree in real estate or MBA in Finance required Minimum of 1 year related work experience Real Estate License required for commission eligibility (if not licensed must obtain within 6 months of hire) Excellent oral and written communications skills Strong knowledge of Microsoft Office including proficiency in Excel, PowerPoint, Outlook etc High degree of professional customer service to both internal and external parties
    $38k-66k yearly est. 3d ago
  • Customer Services Specialist

    Savills North America 4.6company rating

    Customer service agent job in Miami, FL

    ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
    $27k-36k yearly est. 3d ago
  • Customer Service Representative

    Polyglass USA, Inc./Mapei Group

    Customer service agent job in Deerfield Beach, FL

    We are seeking a Customer Service Representative will be fully on-site at our Deerfield Beach, FL Corporate Headquarters. Responsible for the timely and accurate processing of customer orders and for providing effective verbal and written communications with internal and external customers to support product selection, demand, and order fulfillment activities. Position reports to the National Customer Service Manager and provides very close liaison with the following departments: Sales, R&D, Production/Shipping & Receiving, Transportation, and Purchasing What You Get To Do: Enter and manage customer orders, sample requests, demo requests, credit, and debit memos in AS-400. Act as the first point of contact for our customers and sales staff, including but not limited to: basic troubleshooting response and follow-up, providing technical data sheets/documentation, etc. Provide the input and assistance required to accurately and timely process, update the Customer Claims Tracker and Claims/RMA forms as needed, investigate, and resolve customer satisfaction issues. Provides support for avoiding and eliminating aging and aged Finished Goods Inventory. Assure that all internal/external inquiries are directed to the appropriate personnel for timely action. This includes inquiries from customers, sales representatives, management, etc. Manage customer accounts professionally and efficiently. Promote a proactive approach with customers to help reduce inventory levels, accounts receivable, and customer complaints. Partner with the National Customer Service Manager to continuously improve the effectiveness of the Customer Service Department. Promote the quality system through adhering to the elements of and being familiar with the philosophy, quality statement, quality manual, and procedures. Manage sales solicitation of customer base, including existing accounts, dormant accounts, and potential new customers. Determine customer satisfaction through the observation of daily communication and customer claims. Supply quotes to Field Sales and to our customer base upon request. Performs other duties as required What You Bring To The Team: High School Diploma or GED required. Proficiency with Microsoft Office 365 Suite, including Outlook, Word, Excel, PowerPoint, and Teams. Minimum of two years of industry experience or any equivalent combination of related training and experience. Minimum of two (2) years' experience as a Customer Service Representative. AS-400 or other CRM enterprise-wide system experience strongly preferred. Bachelor's degree from a four-year college or university or the equivalent preferred. Inside sales experience preferred Take a look at why so many of our team members continue their careers with Mapei-Polyglass! Life at Polyglass
    $23k-31k yearly est. 5d ago
  • Customer Service Representative

    Dewey Insurance Agency, Inc.

    Customer service agent job in Cooper City, FL

    Licensed Insurance CSR/Agent (Homeowners-Focused) Full-Time | In-Office | Cooper City, Broward County, FL Do you love helping people, staying organized, and making insurance feel human? We're looking for a friendly, licensed pro to join our in-office crew and take amazing care of our clients-mostly personal lines, especially homeowners. If you're more service than sales and like a little office fun with your files, let's talk. What You'll Tackle: - Fix policy hiccups, answer client questions, and work those remarkets like a champ - Client emails and phone calls - Be part of a team that actually enjoys showing up What You Bring: - Active 2-20, 20-44, or 4-40 ready to upgrade within a few months - 1+ year of insurance service - You're detailed, dependable, and drama-free What You'll Get: - $27/hour starting pay (negotiable) - Monthly retention bonuses for great client service - Additional in-office bonus for licensed full-time staff - $110/week for health + $10/week cell phone reimbursement - $10/week toward AFLAC of your choice - 401(k) available - 11 paid holidays, growing PTO, and actual lunch breaks - Weekly office snacks, lunches & bingo with cash prizes - Occasional work-from-home flexibility (like when life happens) Ready to join a team that gets stuff done, treats people right, and laughs along the way? Send your resume to ************************, or text ************. Let's make insurance more awesome together!
    $27 hourly 4d ago
  • Senior Customer Service Representative

    Brightway Insurance 4.4company rating

    Customer service agent job in Boca Raton, FL

    The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements. Client Service & Support Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions. Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements. Assist clients with policy changes, cancellations, reinstatements, and general account updates. Review client accounts to ensure accuracy and identify gaps in coverage or service needs. Policy Administration Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Claims Support Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Team & Operational Support Provide guidance and support to junior CSRs and team members. Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Customer Experience & Retention Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Required Qualifications Valid Florida 4-40 Customer Representative License. 3-5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.
    $33k-38k yearly est. 3d ago
  • Customer Success Representative - Bilingual

    Verifi Concrete

    Customer service agent job in Miami, FL

    Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies. As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology. Candidate must be located in the Southern FL area with a preference of bilingual (English / Spanish) Business Management: Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer . Monitoring competitor activity and ensuring appropriate action is taken. Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process', structure and value support Networking through active participation in industry association events and committee assignments Working directly with Field Service Managers and Field Service Technicians to bring value to customer Commercial & Excellence in Execution: Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues Works with Customer Success Manager to create process' and plans to promote value, derived from Joint Business plans with Client Engagement Managers Coordinates initiatives with team members in Client Engagement and Customer Success Manager Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Customer Success Representative Leveraging local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development. Is this job for you ? Education Required High School Diploma or Equivalent Preferred Bachelor's Degree - Engineering or Business Work Experience Required Microsoft Excel/Outlook Bilingual - English / Spanish Preferred Business knowledge - Business, sales experience 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector 3+ years Ready mix or equal experience Tableau/Power BI Licenses and Certifications Osha 10 - Preferred
    $29k-48k yearly est. 2d ago
  • Receptionist - Financial Services

    Leeds Professional Resources 4.3company rating

    Customer service agent job in Miami, FL

    We are seeking a professional and friendly Receptionist to join our team, fully onsite in Brickell, FL. The Receptionist will be the first point of contact for visitors and provide administrative support across the organization. Responsibilities - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable - Provide basic and accurate information in-person and via phone/email - Receive, sort, and distribute daily mail/deliveries - Maintain office security by following safety procedures and controlling access via the reception desk - Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing Qualifications - Proven work experience as a Receptionist is required. - Proficiency in Microsoft Office Suite - Hands-on experience with office equipment (e.g., fax machines and printers) - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills
    $20k-24k yearly est. 1d ago
  • Call Center Specialist

    Appleone Employment Services 4.3company rating

    Customer service agent job in Sunrise, FL

    Our Fort Lauderdale office currently has an opening for a career focused Member Services Representative who listens and leads with empathy. This opportunity is a great stepping stone for individuals looking to expand on their customer service excellence by breaking into the corporate world. Our Member Service Representative team is responsible for the following: • Delivering exceptional member support experiences • Actively listening to member inquires/requests and respond with care via phone and email • Serving as product knowledge experts including benefit coverage to members • Building relationships and partnering with other departments to verify member requests regarding claims, payments, transport and enrollment • Notating member accounts to ensure information is up-to-date • Assisting with member fulfillment requests as needed • Maintaining knowledge of current department standards and processes Requirements • 2+ years of prior customer service experience • Basic data entry and computer skills • Clear and respectful phone presence • Ability to work onsite Monday-Friday at our Fort Lauderdale office • High school diploma or GED equivalent
    $22k-26k yearly est. 1d ago
  • Store Customer Service Specialist PT

    Sherwin-Williams 4.5company rating

    Customer service agent job in Miami, FL

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are alsoexpected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service,while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #2600, located at: 2627 Biscayne Blvd. Miami FL 33137. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish
    $26k-32k yearly est. 3d ago
  • TEAM MEMBER RELATIONS SPECIALIST

    Seminole Hard Rock Support Services 4.4company rating

    Customer service agent job in Fort Lauderdale, FL

    Job Description Under the direction of the Human Resources Manager, the Team Member Relations Specialist provides expert consultation and professional advice to members of management, assistance to hourly Team Members and is involved in a variety of positive Team Member initiatives. Responsibilities • Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources. • Communicates daily and weekly terminations with appropriate departments and processes in the HRIS system. • Responsible for managing the Team Member Relations inbox for the department. • Conducts Team Member related Tier 1 investigations, especially highly sensitive issues that require confidentiality. • Provides direction, coaching and advisement to Team Members in interpreting and communicating company policies, procedures, and practices as they relate to resolving issues. • Assists in the coordination of Culture Club events and Team Member assistance programs. • Utilize the leave administration platform, UNUM, for tracking and reporting Team Member requests and determinations. • Administer the Exit Interview process, analyze data and generate reports to operators. • Participate on corporate and business task teams as dictated by departmental needs • Maintain a high level of confidentiality. • Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. • Responsible for managing the recognition programs. • Assist Team Member Relations Manager's in various tasks and projects. • Other assignments as directed. Qualifications • Minimum two (2) years of Team Member Relations experience. • Bachelors/associate's degree in HR or related discipline preferred. • Experience in casino and/or hotel environment preferred. ADDITIONAL REQUIREMENTS: • Demonstrate ability to communicate effectively and build strong interpersonal relationships; must be outgoing and approachable. • Proven problem-solving skills with the ability to think creatively and adapt to unique situations - recognizing that no two challenges are exactly alike. • Demonstrated experience in Team Member Relations, including handling employee concerns, conflict resolution, and navigating sensitive workplace issues with professionalism and discretion. • Solid understanding of ADA (American with Disabilities Act) and FMLA (Family and Medical Leave Act) regulations, with practical experience applying these laws in workplace scenarios. • Results-oriented with a commitment to delivering high-quality work in a fast-paced, high-pressure environment that may be demanding for some. • Strong organizational skills with the ability to prioritize tasks and manage multiple assignments under tight deadlines. • Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.#indeed HRI#zipcorporate#LI-DA
    $29k-40k yearly est. 30d ago
  • Customer Retention/Billing Specialist

    Bob Wylin-State Farm Agency

    Customer service agent job in Boca Raton, FL

    Job DescriptionROLE DESCRIPTION: State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Manage schedules, book appointments, and maintain office supplies. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communication. Assist in organizing marketing events, preparing promotional materials, and managing social media accounts. Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters. BENEFITS: Monthly Bonuses based on performance Opportunity for advancement Paid time off Health Insurance Retirement Plan Training & development QUALIFICATIONS: Must be able to obtain FL 4-40 Customer Representative License Knowledge of Citizens and EasyLink a must. Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Proficiency in Microsoft Office Suite and familiarity with agency management software. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-34k yearly est. 8d ago
  • Customer Liaison/Appointment Setters

    Prosolar Companies

    Customer service agent job in Fort Lauderdale, FL

    Customer Liaison\/Appointment Setters We are actively looking to fill an Appointment Setter position with someone who is wanting to master the first part of the sales process, while having opportunities to advance within our company quickly, and in this 2nd fastest growing industry in the United States. Highly driven individuals who have a constant desire for personal and income growth are incredible fits for this position. MUST HAVE: Go\-Getter Mentality Excellent Attendance Positive Attitude Self\-Motivated Appointment Setter Responsibilities: Generate leads and schedule appointments for product presentations and pitches. Arrange and coordinate meetings between prospective clients and sales reps. Attend sales team meetings and training sessions as directed by management. Scan the social media platforms for new leads. Facebook, Instagram, Emails Accurately document all communication in CRM Follow up with leads converting them to Appointments Other tasks as assigned Track and record homeowner information Incentives Competitive comp plan including incentives and bonuses. Professional work environment and positive company culture. Career growth, leadership, and advancement opportunities. Free training, extensive support, and mentorship programs. Pay: $700.00 \- $1,500.00 per week Schedule: Monday to Sunday AM\/PM shifts Available Job Type: Full\-time Bilingual Preferred Requirements Appointment Setter Requirements: Experience as an Appointment Setter, Sales Representative, or similar is an advantage. Superior customer service, management, and multitasking skills. Computer savvy and capable of learning other computer applications. Exceptional verbal and written communication skills. Attention to Detail Problem Solving Skill Set Benefits Benefits: Dental insurance Health insurance Paid time off Vision insurance Paid Federal Holidays "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"695094439","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Energy and Utilities"},{"field Label":"Salary","uitype":1,"value":"$700.00 \- $1,500.00 per week"},{"field Label":"City","uitype":1,"value":"Ft. Lauderdale"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"33311"}],"header Name":"Customer Liaison\/Appointment Setters","widget Id":"5**********0072311","is JobBoard":"false","user Id":"5**********0611003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"5**********5303009","FontSize":"15","location":"Ft. Lauderdale","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"6axsz9c0875dc492b4426b3232ca0b5a907de"}
    $1.5k weekly 60d+ ago
  • Airport Agent - Customer Service

    Envoy Air Inc. 4.0company rating

    Customer service agent job in Miami, FL

    Who we are: Would you like to work for a stable, secure, and fast-growing American Airlines Group where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay rate: $15.77 / hr Responsibilities How will you make an impact? Responsibilities Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner May work in the Baggage Service Office to track the location of baggage and handle passenger questions Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Possess a valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this position Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Must be customer focused, detail oriented, and interested about the airline industry Able to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $15.8 hourly Auto-Apply 24d ago
  • Customer Service Agent 3PL Warehouse

    DSV 4.5company rating

    Customer service agent job in Miami, FL

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Miami, 122nd St Division: Air & Sea Job Posting Title: Customer Service Agent 3PL Warehouse - 98797 Time Type: Full Time Customer Service Representative, Warehouse As a Warehouse Customer Service Representative at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Duties and Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or in-person visits. Provide accurate information regarding order status, inventory availability, and shipping schedules. Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. Collaborate with internal teams to address customer issues effectively. Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure orders are accurately entered into the system and fulfilled according to customer specifications. Maintain accurate records of customer interactions, transactions, and inquiries. Generate reports and summaries as needed to track customer service metrics and performance. Identify root causes of customer issues and implement solutions to prevent recurrence. Proactively address potential problems to ensure a seamless customer experience. Develop a deep understanding of DSV's warehouse services, capabilities, and offerings. Educate customers on product features, benefits, and value propositions. Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests. Communicate customer feedback and insights to relevant stakeholders for continuous improvement. Strive to exceed customer expectations by delivering exceptional service and building strong relationships. Solicit feedback from customers and implement enhancements to improve overall satisfaction. Educational background / Work experience High school diploma or equivalent. Some college coursework or a degree in business administration, logistics, or a related field is preferred. 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry. Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous. Skills & Competencies Strong interpersonal and communication skills, both verbal and written. Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Problem-solving and conflict resolution skills. Attention to detail and accuracy in data entry and record-keeping. Familiarity with Microsoft Office suite (Word, Excel, Outlook). Preferred Qualifications Experience in warehouse or logistics operations. Knowledge of transportation and supply chain management concepts. Certification or training in customer service or related areas. Language skills Fluent in English (oral and written) Computer Literacy Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software. Familiarity with Microsoft Office suite and other business software applications. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $18.75 - $25.25 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.
    $18.8-25.3 hourly Easy Apply 60d+ ago
  • Customer Relations Specialist

    One Stop Pool Pros Inc.

    Customer service agent job in Fort Lauderdale, FL

    Job DescriptionSalary: DOE One Stop Pool Pros Inc., celebrating its 40th Anniversary this year, is the nationally recognized leader in commercial swimming pool and aquatic facility management. We take pride in fostering a collaborative and growth-oriented work environment. With over four decades of operational excellence, our team of aquatic experts has played a pivotal role in setting the standards nationally for all things aquatic. As we continue to expand our operations, we are looking for a highly motivated and detail-oriented individual to join our team as a Customer Relations Specialist. "Dive into Excellence with One Stop Pool Pros Inc." Position Overview: One Stop Pool Pros Inc. is seeking a dedicated and motivated individual to join our team as a Customer Care Specialist in our Oakland Park, FL office. This position offers the opportunity to provide exceptional customer service, facilitate proposals, and support business development efforts. Fluency in English and Spanish is preferred, and experience as a proposal facilitator is a plus. Primary Duties and Responsibilities: Answer phone calls from customers regarding service and work, providing efficient solutions and responses. Write responses to customer solicitations such as daily work bids and Requests for Proposals (RFPs), adhering to RFP style guidelines and meeting all proposal deadlines. Manage field efforts via electronic work order system and associated protocols. Prepare daily follow-up logs for customer approvals and follow up with customers as required. Edit documents for grammar, style, and content, ensuring compliance with RFP instructions. Participate in Technical/Quality Reviews of proposals and assist with proposal production and shipping processes. Develop and maintain databases of responses and work completion. Perform other duties as assigned, including customer follow-up on outstanding approvals. Job Requirements: Strong computer skills, proficiency in cloud systems, and experience with Apple and MAC products. Strong written communication, editing, and interpersonal skills. Proposal experience is a plus, but not required. Experience with Oracle is a plus. Fluency in English and Spanish is preferred. 2-3 years of experience in customer service. 1 year of experience in proposal writing or editing. Exceptional listening, writing, editing, and formatting skills. Physical Requirements: Qualified individuals must be capable of fulfilling the essential duties of the position, with or without reasonable accommodation. If an individual with a disability qualifies for the position, they may request adjustments to the job or work environment to meet their physical needs. We are committed to accommodating such requests, provided they are reasonable and do not pose undue hardship. This position is predominantly sedentary, requiring the ability to work at a keyboard for extended periods with minimal interruption. Proficiency in keyboard operation is essential. Additionally, the role entails working under potentially stressful conditions in a fast-paced and dynamic environment with multiple priorities. Occasionally, the employee may be required to lift objects weighing up to 50 pounds. How to Apply: Interested candidates should submit their resume along with a cover letter expressing their interest in the position. We value diversity and look forward to welcoming talented individuals to our team. Job Type: Full-time References: Required Compensation: Commensurate with Experience Employment Type: Full-time Benefits: Vacation Pay, Sick Pay, Discounted Benefits. This role demands a keen eye for detail, a commitment to quality, and the ability to work effectively within a team. If you possess the required experience and skills, we invite you to apply and be part of our dynamic team dedicated to delivering excellence.
    $27k-42k yearly est. 7d ago
  • Call Center Representative - On Site

    Dev 4.2company rating

    Customer service agent job in North Lauderdale, FL

    Company DescriptionJobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Teleperformance USA Job DescriptionCategory : Customer Service/Support Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required What We're Looking for High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer
    $22k-29k yearly est. 60d+ ago
  • Durable Medical Equipment Customer Service

    Leon Medical Centers 4.8company rating

    Customer service agent job in Miami, FL

    Be the Difference in Patient Care! As a Patient Care Specialist, you'll play a vital role in ensuring patients receive the medical equipment they need with precision and compassion. You'll handle everything from verifying patient and order details to confirming coverage and authorizations, all while navigating our electronic system.
    $39k-78k yearly est. 1d ago
  • Call Center Representative/Appointment Scheduler

    D and D Construction 4.2company rating

    Customer service agent job in Boynton Beach, FL

    Deck and Drive is looking for a motivated and energetic Call Center Representative to join our Marketing team in our Boynton Beach office. In this role, you'll be the first point of contact for prospective customers-driving appointments and supporting our sales pipeline through professional and goal-oriented outreach. Hourly Rate with supplemental bonus structure Responsibilities: Make 150+ outbound calls daily or maintain 30 calls per hour Follow a provided script with clarity and confidence Schedule appointments with homeowners for our sales team Convert older leads into new sales opportunities Accurately enter and update customer information in our CRM (I360) Track performance metrics and meet weekly goals Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system i360 and Ring Central Deck and Drive's benefits include health, vision and dental care, paid time off, retirement savings and professional development. Employees can also take advantage of flexible work schedule, employee discounts, flexible work schedule.
    $22k-30k yearly est. Auto-Apply 60d+ ago
  • Customer Retention Specialist

    Schumacher Auto Group 4.1company rating

    Customer service agent job in West Palm Beach, FL

    Job DescriptionDescription: The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience. The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey. Essential Job Responsibilities Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model. Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options. Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process. Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets. Regularly update customers on new GMC models and special offers that complement their trade-in opportunities. Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis. Education/Requirements: High School Diploma or GED. Proven experience in sales, customer service or customer retention within the automotive industry is preferred. Strong understanding of GMC products, services and the Trade Up program preferred. Knowledge of automotive financing and trade-in processes preferred. Strong written and verbal communication skills required. Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously. Familiarity with CRM systems and customer data management tools. Positive attitude. Strong work ethic. A valid driver's license and 3+ years of clean driving record are required. Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Schumacher Automotive Group Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do. Requirements:
    $25k-28k yearly est. 15d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Pompano Beach, FL?

The average customer service agent in Pompano Beach, FL earns between $18,000 and $31,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Pompano Beach, FL

$24,000

What are the biggest employers of Customer Service Agents in Pompano Beach, FL?

The biggest employers of Customer Service Agents in Pompano Beach, FL are:
  1. ACD Direct
  2. Remote
  3. Maximus
Job type you want
Full Time
Part Time
Internship
Temporary