Customer service agent jobs in Port Charlotte, FL

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly rate of $19 . YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Job Title: Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP Keywords: Customer Service, Customer support representative, customer support associate, Inbound calls. Qualifications Level 1 resource capable of handling high volume inbound calls. Basic computer experience. Able to follow the given script. Additional Information To know more about this position, please contact: Richard Olano ************ ********************************

Job Description Ready to Level Up Your Insurance Career? Join Dees Insurance Group. If you're a customer-focused insurance pro looking for a role that's more fulfilling, more dynamic, and honestly-more fun-your next opportunity is right here. At Dees Insurance Group, we're not your average agency. We're growing fast and looking for an Account Manager who's ready to grow with us. Our team is driven by real values, not corporate buzzwords: Act with Integrity - Do the right thing, always People First - Clients and teammates matter most Continuous Growth - Learning never stops Wow-Making Excellence - Customer experience comes first Contagious Fun - Because work should energize you Who We're Looking For: A motivated, service-minded professional Strong communicator with great listening and problem-solving skills Background in customer service or client relations A passion for helping people and making an impact What You'll Love About Working With Us: Room to grow-professionally and personally A positive, high-energy team environment Meaningful client relationships and real impact A workplace culture you'll actually enjoy If your current role is missing something-and you know you're capable of more-this is your sign. Apply today and let's build something great together. Compensation: $50,000+ yearly Responsibilities: Utilize scripts to handle difficult customer situations and bring them higher up, if necessary Find patterns in customer complaints and bring them to the team for improvement Maintain customer accounts and update with new account information as needed Regularly meet with sales lead to receive the newest service and product knowledge Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Answer incoming calls on product and service questions and general client inquiries Manage underwriting requests from companies and assist clients in handling those requests Identify common customer issues and bring them to the attention of the team to increase client satisfaction and service flow Communicate and work with DIG Agents to ensure clients' policies are in good standing Qualifications: Must possess exemplary interpersonal skills, communication skills, and active listening skills Must have graduated high school, received a G.E.D. or equivalent Previous work in a customer-facing position In-person position License is not required (paid-for licensing offered) Strong knowledge of handling customer service interactions Must possess exemplary interpersonal, communication, and timely follow-through skills Professional in both appearance and attitude Align with our Core Values About Company Dees Insurance Group (DIG) is a fun and exciting, fast-paced environment, spinning the boring insurance industry on its head. Established in 2012, we are an independent agency offering our clients the luxury of choice. We are located in downtown Sarasota, but we service the entire state of Florida. We are looking for someone to join our team who has the passion to make work fun and insurance more approachable--check us out on social: @deesinsurance and our raving fans on Google Reviews! Our DIG Values: Act with Integrity Forever Growth People First Wow-Making Excellence Contagious Fun!

Job Description Customer Relations Specialist - Fort Myers Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.

Job Title: Customer Success (Impact Counselor) Employment Type: Full-Time, 40 hours/week Reports to: Impact Counselor Team Lead FLSA Status: Not Exempt In-Person Who We Are Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest-growing organizations in the country, Life Surge exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that. We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! Opportunity We're looking for a Customer Success Specialist (internally called an Impact Counselor) who thrives on connecting with people, delivering exceptional service, and ensuring customers get the most out of their Impact Classes. This role is perfect for someone who loves communication, relationship-building, and encouraging others to achieve their goals. Responsibilities: Proactively connect with customers through calls, texts, and emails to ensure they feel supported and encouraged to attend their Impact Classes. Build and maintain meaningful relationships that keep customers engaged long-term. Provide outstanding customer service before, during, and after classes. Confidently communicate class details and program benefits in a clear, professional manner. Support retention efforts by following up with warm leads and customers who may need encouragement. Collaborate with teammates to achieve shared goals and deliver excellent results. Qualifications: Previous customer service or account management experience. Excellent written and verbal communication skills. Confident, warm, and professional phone presence. Highly organized, adaptable, and motivated by results. Able to navigate software and technology as needed to perform the role. Team-oriented with a positive, “whatever it takes” attitude. Willingness to work evenings and weekends when needed in rotation. If you love building connections, motivating people, and delivering top-notch customer experiences, we'd love to meet you. Join us and help our customers stay inspired and committed to their journey to make Kingdom impact. Job Benefits: Health, Dental, Vision, Life, Holiday, and Paid Time Off. Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment. High-level performers, disciplined, and self-motivated people will do very well in this environment. Life Surge is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.

Sam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members. We are in need of two to three appointment setters/customer service agents. Responsibilities may include, but are not limited to: - Calling customers to set sales appointments - Answering emails in a timely manner - Following up on customer inquiries - Answering incoming sales phone calls - Working with the BDC manager - Communication with the sales team Ideal Candidates: - Team Player- Phone etiquette experience - Customer service background - Great communicator Sam Galloway offers competitive pay and a generous employee benefits program. Benefits include: PTO Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Optional Additional Life Insurance STD Insurance LTD Insurance Accidental Insurance Critical Illness Insurance

Starting Salary: $46,550 Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement. Overview of Responsibilities: * Respond to inbound customer inquiries. * Provide navigation and usage support for Dictation.Cloud. * Perform initial troubleshooting using SOPs. * Document interactions accurately in HubSpot. * Maintain service levels and quality standards. Participate in paid on-call rotation. Core Competencies: * Customer Focus * Technical Aptitude * Communication * Problem Solving * Attention to Detail * Time Management * Adaptability * Teamwork Qualifications: Drive to learn about technology and grow your knowledge. * Strong communication and customer-service skills. * Ability to troubleshoot basic technical issues. * Familiarity with Windows and Microsoft Office. * Ability to work full-time in office. * Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels. * Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. * Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). * Ability to thrive on change and a sense of urgency to get things done. * High energy with the ability to multitask and prioritize efficiently. * Desire to learn our solutions, help others, and rapidly advance. * Have excellent time management skills and can make decisions quickly. * Maintain composure and Client focus while resolving issues. * Superb ability to focus on detail as well as the overall view. Optional Qualifications: * English/Spanish bilingual (preferred). * Bachelor's Degree in computer science or similar industry experience. * Comp TIA or equivalent experience * Experience in HubSpot * Healthcare IT experience is desirable * Knowledge of Dragon Voice Recognition Software. * Knowledge of Philips Dictation software and hardware products. * Knowledge of Dictation & Transcription Hardware or Software. * Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or mac OS. * Sales or hospitality experience. * Work in Medical EHR or similar experience in vertical-specific software platforms.

Compensation: $20.00 Hourly - Incentive raises earned for learning key skills! Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation Position Type: Full Time The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position. Responsibilities * Greet and welcome members to the credit union branch providing excellent member service throughout interactions * Identify ways to improve members' financial life * Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs * Provide answers to members' questions * Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party * Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders * Assess membership eligibility by interviewing prospective members * Maintain knowledge of Suncoast Credit Union products and services, including features and benefits * Open deposit account * Perform account changes, reconciliations, and error resolution * Implement credit union policies and procedures regarding teller transactions * Verify deposits, withdrawals, loan payments, and account balance amounts * Obtain proper identification and endorsements * Verify signatures, maintain proper check approval and cash drawer limits * Balance cash drawer at the end of day * Maintain an accurate teller balancing record * Secure negotiable items and confidential records * Assist with servicing ATM, night drop vault, coin machine, and CDM Qualifications * High school diploma or equivalent * 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience) * General math proficiency to balance cash drawer, audit own work, and reconcile accounts * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Data Science * Sales Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours. Safe Act Statement This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures. Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at **************************************** Responsibilities * Greet and welcome members to the credit union branch providing excellent member service throughout interactions * Identify ways to improve members' financial life * Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs * Provide answers to members' questions * Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party * Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders * Assess membership eligibility by interviewing prospective members * Maintain knowledge of Suncoast Credit Union products and services, including features and benefits * Open deposit account * Perform account changes, reconciliations, and error resolution * Implement credit union policies and procedures regarding teller transactions * Verify deposits, withdrawals, loan payments, and account balance amounts * Obtain proper identification and endorsements * Verify signatures, maintain proper check approval and cash drawer limits * Balance cash drawer at the end of day * Maintain an accurate teller balancing record * Secure negotiable items and confidential records * Assist with servicing ATM, night drop vault, coin machine, and CDM Qualifications * High school diploma or equivalent * 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience) * General math proficiency to balance cash drawer, audit own work, and reconcile accounts * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Data Science * Sales Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours. Safe Act Statement This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures. Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at ****************************************

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: * Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. * Always ensure safety and security is never compromised. * Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. * Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. * Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. * Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. * Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. * Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. * Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. * Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: * Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. * Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. * Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. * Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. * Fully understand AGI Health & Safety and Security policies. * Attend training courses as may be required by AGI. Physical Requirements: * Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to stand for extended periods of time. * Must be able to carry heavy items up and down jetway stairs. * Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: * Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. * If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. * Must complete SIDA training to obtain airport authority identification security. * Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Back to results Customer Service Agent Branches & Operations Full-time Sarasota, Florida, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly rate of $19. YOUR ROLE AT SIXT * You welcome all customers upon arrival and gather feedback to improve their future rental experience * You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels * You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process * You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Bonus Plan Take advantage of a bonus plan based on performance * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Postet on 03.11.2025 # REF24319K * LinkedIn * Instagram * Whatsapp * Copy link Share this job offer

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Job Title: Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP Qualifications Level 1 resource capable of handling high volume inbound calls. Basic computer experience. Able to follow the given script. Additional Information If you are interested and want to apply, Please contact: Cris Cesar ************ ***************************

Job Description Customer Relations Specialist - Sarasota Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.

Ready to Level Up Your Insurance Career? Join Dees Insurance Group. If you're a customer-focused insurance pro looking for a role that's more fulfilling, more dynamic, and honestly-more fun-your next opportunity is right here. At Dees Insurance Group, we're not your average agency. We're growing fast and looking for an Account Manager who's ready to grow with us. Our team is driven by real values, not corporate buzzwords: Act with Integrity - Do the right thing, always People First - Clients and teammates matter most Continuous Growth - Learning never stops Wow-Making Excellence - Customer experience comes first Contagious Fun - Because work should energize you Who We're Looking For: A motivated, service-minded professional Strong communicator with great listening and problem-solving skills Background in customer service or client relations A passion for helping people and making an impact What You'll Love About Working With Us: Room to grow-professionally and personally A positive, high-energy team environment Meaningful client relationships and real impact A workplace culture you'll actually enjoy If your current role is missing something-and you know you're capable of more-this is your sign. Apply today and let's build something great together. Answer incoming calls on product and service questions and general client inquiries Manage underwriting requests from companies and assist clients in handling those requests Identify common customer issues and bring them to the attention of the team to increase client satisfaction and service flow Communicate and work with DIG Agents to ensure clients' policies are in good standing In-person position License is not required (paid-for licensing offered) Strong knowledge of handling customer service interactions Must possess exemplary interpersonal, communication, and timely follow-through skills Professional in both appearance and attitude Align with our Core Values

Job DescriptionSam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members. We are in need of two to three appointment setters/customer service agents. Responsibilities may include, but are not limited to: - Calling customers to set sales appointments - Answering emails in a timely manner - Following up on customer inquiries - Answering incoming sales phone calls - Working with the BDC manager - Communication with the sales team Ideal Candidates: - Team Player - Phone etiquette experience - Customer service background - Great communicator Sam Galloway offers competitive pay and a generous employee benefits program. Benefits include: PTO Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Optional Additional Life Insurance STD Insurance LTD Insurance Accidental Insurance Critical Illness Insurance

Starting Salary: $46,550 Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement. Overview of Responsibilities: Respond to inbound customer inquiries. Provide navigation and usage support for Dictation.Cloud. Perform initial troubleshooting using SOPs. Document interactions accurately in HubSpot. Maintain service levels and quality standards. Participate in paid on-call rotation. Core Competencies: Customer Focus Technical Aptitude Communication Problem Solving Attention to Detail Time Management Adaptability Teamwork Qualifications: Drive to learn about technology and grow your knowledge. Strong communication and customer-service skills. Ability to troubleshoot basic technical issues. Familiarity with Windows and Microsoft Office. Ability to work full-time in office. Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels. Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). Ability to thrive on change and a sense of urgency to get things done. High energy with the ability to multitask and prioritize efficiently. Desire to learn our solutions, help others, and rapidly advance. Have excellent time management skills and can make decisions quickly. Maintain composure and Client focus while resolving issues. Superb ability to focus on detail as well as the overall view. Optional Qualifications: English/Spanish bilingual (preferred). Bachelor's Degree in computer science or similar industry experience. Comp TIA or equivalent experience Experience in HubSpot Healthcare IT experience is desirable Knowledge of Dragon Voice Recognition Software. Knowledge of Philips Dictation software and hardware products. Knowledge of Dictation & Transcription Hardware or Software. Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or mac OS. Sales or hospitality experience. Work in Medical EHR or similar experience in vertical-specific software platforms. JOB CODE: 1000144

Compensation: $20.00 Hourly - Incentive raises earned for learning key skills! Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation Position Type: Full Time The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position. Responsibilities * Greet and welcome members to the credit union branch providing excellent member service throughout interactions * Identify ways to improve members' financial life * Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs * Provide answers to members' questions * Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party * Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders * Assess membership eligibility by interviewing prospective members * Maintain knowledge of Suncoast Credit Union products and services, including features and benefits * Open deposit account * Perform account changes, reconciliations, and error resolution * Implement credit union policies and procedures regarding teller transactions * Verify deposits, withdrawals, loan payments, and account balance amounts * Obtain proper identification and endorsements * Verify signatures, maintain proper check approval and cash drawer limits * Balance cash drawer at the end of day * Maintain an accurate teller balancing record * Secure negotiable items and confidential records * Assist with servicing ATM, night drop vault, coin machine, and CDM Qualifications * High school diploma or equivalent * 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience) * General math proficiency to balance cash drawer, audit own work, and reconcile accounts * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Data Science * Sales Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours. Safe Act Statement This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures. Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Responsibilities * Greet and welcome members to the credit union branch providing excellent member service throughout interactions * Identify ways to improve members' financial life * Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs * Provide answers to members' questions * Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party * Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders * Assess membership eligibility by interviewing prospective members * Maintain knowledge of Suncoast Credit Union products and services, including features and benefits * Open deposit account * Perform account changes, reconciliations, and error resolution * Implement credit union policies and procedures regarding teller transactions * Verify deposits, withdrawals, loan payments, and account balance amounts * Obtain proper identification and endorsements * Verify signatures, maintain proper check approval and cash drawer limits * Balance cash drawer at the end of day * Maintain an accurate teller balancing record * Secure negotiable items and confidential records * Assist with servicing ATM, night drop vault, coin machine, and CDM Qualifications * High school diploma or equivalent * 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience) * General math proficiency to balance cash drawer, audit own work, and reconcile accounts * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Data Science * Sales Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours. Safe Act Statement This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures. Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: * Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. * Always ensure safety and security is never compromised. * Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. * Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. * Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. * Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. * Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. * Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. * Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. * Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: * Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. * Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. * Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. * Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. * Fully understand AGI Health & Safety and Security policies. * Attend training courses as may be required by AGI. Physical Requirements: * Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to stand for extended periods of time. * Must be able to carry heavy items up and down jetway stairs. * Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: * Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. * If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. * Must complete SIDA training to obtain airport authority identification security. * Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.