Customer service agent jobs in Racine, WI - 1,376 jobs

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Job Title: Customer Service Specialist Industry: Manufacturing Pay: $23-$25/hour is eligible for medical, dental, vision, and 401(k). Key Responsibilities: Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect complex or specialized concerns to the appropriate team for follow-up Investigate and resolve problems related to the shipment of product, returns, credits, and orders Communicate company policies and pricing per price and policy guide Qualifications: Minimum two years' B2B Customer Service OR minimum three years' B2C Customer Service experience Experience in SAP would be a plus Strong typing proficiency and intermediate Microsoft Office, including Excel, Outlook, Teams, Word, PowerPoint as well as web interface Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement. What can you expect to do? Customer Sales Processing Enter and process orders with product, pricing, scheduling, shipping dates within ERP. Partner with manufacturing and shipping departments with any changes. Maintain all open and closed sales files. Distributor Sales Processing Review incoming orders and problem solve any issues with each order. Maintain entry and invoicing for all sales orders. Be the contact for distributor inquiries that correspond with order entries. Sales Support Assist managers and coordinating departments with customer facing issues. Work with Sales, Operations, Engineering about date management, special requests, freight, etc. Assist with continuous improvement projects including lean and kaizen events. What's needed for success? Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable. 2-4 years of experience in customer service working directly with customers, salespeople, or distributors. Experience using iPhone and iPad is a plus. Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred. Experience using manufacturing ERP software, JD Edwards, preferred. Why 4Front? Generous PTO program 11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days) Company sponsored benefits include: Employer contribution to Health Savings Account, up to $1000 Life insurance STD/LTD/AD&D Reimbursement for PPE, including safety shoes and prescription safety glasses UHC Employee Assistance Program All coverage begins on Day 1 of employment!

The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team. Essential Accountabilities: Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands Escalate internal systematic/process concerns until final solution/resolution is provided to customer Identify and upsell opportunities by recommending new or complementary products to meet customer needs Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction KEY CHARACTERISTICS & ABILITIES: Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills Passionate about exceeding customer expectations Values teamwork and supports a team environment Desire to continually learn and improve skill set Skilled in deescalating situations both over the phone and in writing (email) Ability to maintain professional and helpful attitude in high-tension or stressful situations Assertiveness in pursuing resolution to issues Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas Must have high attention to detail and accurate data entry Must be able to manage multiple work items at one time with a high sense of urgency Must have strong problem solving and organization skills Shares learning with peers Minimum Qualifications: 5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred. Required Skills: Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy Bilingual in Spanish is a plus but not required Ability to think critically, adapt to changing priorities, and resolve issues effectively

Airgas is Hiring for a Customer Service Representative in Germantown, WI! Who are we looking for? Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel. What's in it for me? Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you! As a Strategic Accounts Central Service Coordinator your responsibilities will include: Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders. Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers. Validating cylinder balances and initiating cylinder audits or account closures. Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction. Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities. A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve. Special duties as assigned. Preferred Education and Experience: High School Diploma required. Associate's or Bachelor's Degree preferred. 2 years of customer service/sales experience Or Minimum 2 years of relevant work experience

Customer Service Representative (Temp-to-Hire) Work Type: Onsite Employment Type: Full-Time, Temp-to-Hire Work Hours: 8:00am-4:30pm, Monday-Friday Benefits: For eligible employees, Medical, Dental, Vision, and 401(k) are available. Position Overview The Customer Service Representative processes customer requests for quotations, orders, and lead times, coordinates with internal departments, and ensures timely and accurate service and support to customers. Key Responsibilities Receive and respond to customer requests for quotations, orders, order changes, adjustments, and cancellations via phone and email Prepare quotations for standard items and write orders Relay pertinent quote and order information to customers Coordinate with internal departments to process purchase orders and ensure customer satisfaction Provide support to sales teams and assist accounts receivable with payment or credit hold issues Maintain accurate records using ERP and office systems Address and resolve customer inquiries and complaints promptly Qualifications 3+ years of customer service experience in a manufacturing or production environment Proficiency with MS Office and ERP systems Experience managing high volumes of orders, data entry, and customer calls

Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package. We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service. Responsibilities Full-time Position - comes with full Benefits Package + Incentives Aptitude to multi task and have a highly self-disciplined work ethic Must be highly organized, focused, and motivated to work in our "Rolling Meadows " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs. Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant. Require individual to be an excellent communicator. Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow. Work in a collaborative environment where we learn and apply as a team. Qualifications and Compensation EXPERIENCE & EDUCATION Some College Preferred or Experience with Administrative Tasks COMPENSATION Salary is commensurate with experience Medical and Dental - (Full Time) 401K - Company Matching (Full Time) FSA - Flexible Spending Account (Full Time) Vacation and Holidays (Full Time) PC Gains - Profit Sharing We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position. Best regards, Patient's Choice Management

GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products. We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service. The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position. Key Duties and Job Responsibilities: Provide superior customer service to both internal and external customers via phone and email. Answer high phone call volume to respond to customer requests and provide resolution to customer concerns. Prepare, review, process and accurately enter a high volume of sales orders. Support field sales staff including Regional Managers and Manufacturer's Sales Reps. Administrative support activities, as needed, including issuing product returns and credits and special projects. Provide applicable basic technical support regarding product and application questions. Performs other related duties as assigned. Knowledge, Skills, and Abilities: A strong customer focus and approach with outstanding customer service skills. The ability to multi-task and time management skills in a fast-paced environment. Detail orientation and accuracy in the administration of customer accounts and data. Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry. Interpersonal skills to relate to customers and address their concerns diplomatically. Exceptional follow-up and organizational practices to best serve customers' needs. Education and Work Experienced Desired: Bachelor's degree or equivalent related combination of professional experience and education/training desired. Three years of professional customer service experience in a manufacturing or distribution setting is required GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match. If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role. Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Weight & Inspection Rep at our Milwaukee, WI terminal. Pay is $23.01/Hour Hours: Monday - Friday Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more POSITION SUMMARY: To inspect LTL freight loads to ensure the trailers are being loaded correctly and according to NMFC regulations. ESSENTIAL DUTIES: Inspection of LTL freight shipments for proper National Motor Freight Classification descriptions; This includes, but is not limited to, measuring cubes, densities, and determining proper NMFC descriptions Communicate efficiently with coworkers, supervisors, and other departments to ensure a successful operation Work in a safe and professional manner so as to reduce personal risks and risk to fellow employees Comply with federal, state, and company regulations Process all paperwork daily associated with the execution of the job Work in a positive, supportive, and cooperative way at all times Perform other duties as needed MINIMUM REQUIREMENTS: A minimum age of 18 Valid Driver License High School completion or equivalent Must be willing to work 3rd Shift as required. Basic knowledge of National Motor Freight Classification descriptions Must be self-motivated and able to self-manage Ability to use Microsoft Office tools (Excel, Outlook, etc) Must possess good math and typing skills Prior W&I experience preferred but not necessary Excellent attendance WORKING CONDITION/PHYSICAL DEMANDS: Lifting various types of materials will be required: cartons, bags, cylinders, boxes, crates, drums, pipe, bars, rugs, etc Common material handling tools will be used: forklifts, carts, dollies, banding machines, shrink wrap tubes, pallet jacks, and tow motors Standing, walking, squatting, pushing, pulling, twisting, carrying, bending at the waist, reaching, and lifting both above and below waist level will be required Must be physically capable of operating a forklift, pallet jack, load lock and two-wheel handcart Will be required to lift up, set down, slide or move weight unassisted that could exceed 80 pounds Must be able to lift 50 lbs. on a frequent basis and 100+ lbs. on an infrequent basis Must be able to sit and stand for prolonged periods of time Must have the ability to safely enter and exit trailers, vans, flatbeds, forklifts and tractors Must have the ability to work around and operate motorized equipment Must be able to perform the essential functions of the job as specified in the job description May be exposed to extreme hot or cold temperatures and dusty conditions in the dock environment; must be able to perform essential functions in these conditions Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

This full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment. The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communication between customers, sales, and operational teams. This role offers hands-on exposure to manufacturing operations, customer interaction, and cross-functional collaboration. RESPONSIBILITIES Serve as a primary point of contact for customers by responding to calls, emails, and written inquiries regarding pricing, lead times, order status, and product questions. Create, enter, and maintain customer purchase orders, sales orders, and production orders while ensuring data accuracy within internal systems. Prepare quotes, confirmations, and order updates while supporting sales initiatives, expediting requests, and customer follow-ups. Process reconditioning documentation including routing, sorting, output tracking, and preparation of production paperwork with required instructions. Coordinate order flow and priorities with production teams and leadership to meet customer delivery expectations. Support shipping and order completion activities by reconciling quantities, closing orders, preparing delivery paperwork, and maintaining organized records. Receive, unpack, sort, and identify incoming customer tools and materials for processing. Assist with account maintenance, system updates, inspections, returns, credits, and data corrections as directed. Provide administrative and operational support to leadership to ensure daily production and customer service goals are met. Develop and maintain working knowledge of products, services, and reconditioning capabilities. QUALIFICATIONS Previous experience in customer service, order processing, or administrative support within a manufacturing or industrial environment preferred. Strong communication skills with the ability to professionally interact with customers and internal teams. High attention to detail and accuracy when managing orders, documentation, and system data. Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment. Proficiency with basic computer systems and order management or ERP platforms is a plus. BENEFITS Full-time, day-shift schedule providing work-life balance. Opportunity to gain experience in manufacturing operations and production coordination. Collaborative team environment with exposure to multiple departments. Stable role within an established organization offering long-term growth potential. Hands-on involvement in processes that directly impact customer satisfaction and operational success.

Actively seeking a bi-lingual client service representative, career planner or recruiter. Applicants should be comfortable working in a fast-paced office. Responsibilities include: placing people in well-matched employment opportunities, passionately connecting people with the right careers, handling the needs of customers and assisting them as necessary. Includes holiday pay, PTO, and generous benefits.

Vizance is looking for Client Service Advisors for our Commercial Lines/Risk Management Team in Hartland. WHY JOIN VIZANCE? Vizance has nearly 200 associates in 9 locations throughout Wisconsin, and is among the top 1% of all insurance agencies in the United States, based on agency revenue. We are different from other insurance agencies - on purpose! The combination of our Culture, Independence, and Performance/ System-Based Mindset clearly differentiate us as a company built to last. Vizance has earned a number of awards, including Top Workplaces, Best Places to Work, Future 50, and Fastest Growing Firms, and is proud to be a Minority-Owned Business Enterprise (MBE). WHAT YOU WILL DO AT VIZANCE As a Client Service Advisor, you will be responsible for developing a strong working relationship with Risk Management Advisors and your clients. You will work with the Advisor and our carrier partners to ensure the timely and successful delivery of our client service standards. This includes: Policy Administration: Manage policy documentation, endorsements, and renewals Risk Assessment: Collaborate with underwriters to assess and understand clients' unique risks Communication: Work with dedicated sales and service teams to plan and execute client service plans WHAT YOU WILL BRING TO VIZANCE At least 2 years of Commercial Property & Casualty experience, preferably in an insurance agency setting Wisconsin Property and Casualty Insurance License Ability to work in a fast-paced environment with attention to detail Desire to be part of a growing and collaborative team Enthusiasm, exceptional communication skills, and a strong work ethic WHAT YOU WILL LIKE ABOUT BEING AN ASSOCIATE AT VIZANCE Comprehensive employee benefits package including medical, dental, vision, life, and disability insurance 401(k) match Paid Time Off (including your birthday) Sponsored education opportunities A supportive team environment that celebrates success Opportunities for growth If you are looking for a promising career in a growing organization, then we want to hear from you!

PPG Industries, Inc. seeks an S&T Customer Support Chemist, Expert in our Oak Creek, WI coatings plant, responsible for supporting the research and development of proprietary paint coating products for PPG's Automotive Coatings business. Specific duties include: (i) providing technical/chemical expertise with respect to plant batch manufacturing, including with respect to quality control, and advising as to when chemical coatings batches require further technical consult; (ii) conducting paint property and raw material testing, including in response to force majeures or cost pressures, and reformulating existing paint coatings products with alternate raw materials (as required); (iii) directing technical activities to support the recovery of distressed assets (i.e., paint coatings products and raw materials) that would otherwise be disposed at a loss to PPG; (iv) executing technical support projects by conducting root cause investigations, trouble-shooting, and performance testing on new coatings products; (v) supporting customers and field representatives with solutions for color, application, and other properties adjustments, including reformulation of existing products to provide solutions for the customers; (vi) performing chemical research experiments to troubleshoot/answer specific production problems related to PPG's Automotive Coatings products, including with respect to color matching and coating development, coating formulations, and sample analyses; and (vii) leading multiple projects/teams. Must have a bachelor's degree (or foreign equivalent) in Chemistry, Chemical Engineering, or a related field plus five (5) years of post-baccalaureate and progressively responsible experience in a related Chemist position. Experience must include five (5) years with each of the following: (i) solvent and water-based coatings formulations; (ii) polymer coatings chemistries; (iii) automated spray applications of coatings; (iv) root cause analysis; and (v) process improvement/cycle time reduction. Must also have knowledge of coatings and raw materials and their performance attributes including each of the following: (i) primers for substrate protection and performance; (ii) topcoats/monocoats chemistries including polyurethane and acrylic/polyester melamine coatings; (iii) preparing panel test series and conducting specification testing for customers and results analysis; and (iv) pigment and/or raw material replacement qualifications. Experience can be concurrent. Apply online at careers.ppg.com. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Call Center Agent - Milwaukee, WI In-Office and Remote day are required (not fully remote) Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you're looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We're hiring Call Center Agents in Milwaukee who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we'd love to talk with you. Apply today - we move quickly. What You'll Do: Make outbound calls encouraging current blood donors to schedule appointments Use computer systems to document information Provide friendly, professional service on every call Follow clear processes and training to support blood donor needs Work with a supervisor who's invested in your success What We Offer: $16/hr + shift differentials where applicable Predictable and consistent schedules Paid training - we teach you everything you need to know Supportive supervisors and a team‑oriented culture Benefits package (medical, dental, vision, PTO, 401K.) What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule: Full and Part- Time Schedules Set shifts Schedules fall between 8am-8pm shifts Location: Milwaukee, WI - Position requires In-office and remote days Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

Job Title: Customer Service III Period: 10/28/2024 to 10/31/2025 - possibility for extension/direct hire Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $20/hour Contract Type: W-2 Scope of Services: The Customer Service III position is responsible for providing exceptional customer service to healthcare customers through inbound/outbound calls and emails. The role requires utilizing a database to retrieve customer or company information, following detailed instructions, and using a variety of resources to provide accurate information. The ideal candidate will possess strong organizational skills, patience, tact, empathy, and problem-solving skills, with consistently good voice quality. They must be able to organize and handle calls and emails with speed and accuracy, work with complex computer applications and resource materials, and multitask effectively. Proven skills in Microsoft software suite (Excel, Outlook, Word, Teams) are required, with preferred experience in SAP or other ERP systems and a background in the healthcare industry. Role, Responsibilities, and Deliverables: Take inbound/outbound calls and emails to provide information to healthcare customers. Utilize a database to retrieve customer or company information. Learn and follow detailed instructions, using a variety of resources to provide accurate information. Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Organize and handle calls and emails with speed and accuracy. Work with complex computer applications and resource materials. Multitask effectively and use critical thinking skills. Follow standard operating procedures, knowing when to ask for help. Understand the culture and be a good team player. Experience: One year of experience in a customer service role. 4-year equivalent college degree. Ability to problem solve and critically think. Able to multitask between different platforms, able to jump back and forth between customer calls and emails. Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems. Must be able to follow standard operating procedures, but also know when to ask for help. Must understand the culture and be a good team player. JOB CODE: ABOJP00037317

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Call Center Representative in Lake Forest IL. Qualifications At least 1 year of relevant experience with Pharma related customer service. Additional Information In person interview is acceptable.

: Maintain organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Job Summary Call Center Operator (CCO) is responsible for operating a variety of systems to support and coordinate incoming and outgoing calls, paging, alarms, and emergency response. CCO is the essential link between callers and critical care, ensuring seamless, efficient, and caring communication 24/7. Essential Functions - Responds to Automatic Call Distributor (ACD) calls, paging systems, emergency hotlines, and alarm devices to answer, connect and direct calls, overhead announcements, and to coordinate response to emergency situations. - Maintains current knowledge of Children's Wisconsin policies and procedures and department Standards of Work (SOW) through regular, timely independent review of internal communication including emails, Newsbreak, and attendance at relevant meetings. - Facilitates timely communication among in-house and on-call personnel, patients and caregivers during all types of situations using established schedules, contact lists, and safety protocols. - Communicates department policies and procedures to callers, including patient families, management, and co-workers. - Maintains and updates a variety of records, including but not limited to on-call schedules, directories, pager and PAS logs, repair reports and incident documentation. - Notifies incoming shift personnel of any pending issues at shift change. Maintains a clean, organized and functional workspace. Education: - High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required Experience: - 1+ years Customer service experience in a high intensity/fast paced environment required Knowledge, Skills and Abilities - Strong communication skills with a clear, professional phone presence. Strong interpersonal abilities, with the capacity to interact effectively across all levels of the public, manage challenging interactions, and represent the organization in a professional manner. - Communication and interpersonal skills necessary to communicate with all levels of public to convey information, manage difficult callers and represent the institution favorably. - Detail oriented and able to focus during high-pressure scenarios. Required for All Jobs: - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. - Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

Job DescriptionDescription: Raynor Garage Door Company is a third-generation, family-owned business proudly serving the Northfield, IL area since 1948. We specialize in the installation and service of garage doors, openers, gate operators, and access control systems for residential and commercial clients. We are currently seeking a high-energy, detail-oriented team player to join our office staff as a Service Advisor/Dispatch coordinator. In this role, you'll be the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process. Key Responsibilities Provide excellent customer service by phone and email Accurately understand customer needs and offer appropriate solutions Schedule service appointments and coordinate technician assignments based on skill set and availability Dispatch technicians to job sites and monitor work progress Communicate job status updates to customers in a timely and professional manner Maintain and update customer records and service history Review active jobs to ensure quality, timeliness, and customer satisfaction Explain warranty policies and service coverage to customers Recommend additional services or current promotions when applicable Keep your work area organized and maintain a professional appearance Requirements: Job Requirements: Strong customer service skills (phone and/or in-person experience) Excellent communication and multitasking abilities High school diploma or GED Proficient with Microsoft Word, Excel, and Outlook Strong attention to detail and organizational skills Ability to work in a structured environment and collaborate with a diverse team Must be results-oriented and able to manage multiple tasks efficiently Valid driver's license Must pass a pre-employment drug screening Preferred: Prior experience in a service or dispatching role Experience with Microsoft Dynamics (Great Plains) or ACT! CRM Benefits available to Customer Service Adviser include: 401(k) Plan Paid Time Off Program Company Closes in Observance of Major Holidays Available Medical & Dental Insurance Company-Supplied Work Clothes