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Customer Service Agent Jobs in Rhode Island

- 312 Jobs
  • Call Center Rep (Clinical/Medical)

    Vaco 3.2company rating

    Customer Service Agent Job In Warwick, RI

    Call Center Rep (Medical/Clinical) **Triaging support specifically Pay Rate: $22-$23/hr Temporary -Covering for a LOA Office Hours: Needs to be available from 7:30 AM -5:30 PM EST , (Monday - Friday) **Bilingual/Conversational in Spanish is highly preferred but not required The Clinical Support Representative will be an essential link in providing a team-based approach to patient care and exceptional patient experience. The Patient Support Services Department will emphasize highly personalized care and access, and help patients surpass barriers to healthcare by improving the patient-provider experience. Responsibilities/Duties: Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization. Utilize resources, knowledge base and systems to answer inquiries, and requests as well as accurately relay team protocols to patient. Accurately and promptly triage patient calls and physician messages. Utilize EMR and other messaging software to ensure effective communication between Physician team and patient. Collaborates with Patient Support Manager to ensure all goals are met. Accurately register and schedule patient appointments, as needed, to support matrix partners, patient requests, and Physician requests. Requests can come peer to peer, Physician based, online, fax or phone. Obtain prescription refill requests and triage to appropriate physician team to be filled. Complete forms such as (but not limited to): TDI forms (completion within 24-hours of receipt). FMLA forms (completion within 72-hours of receipt). Work and school notes. Use of Centricity, and Exscribe EMR to support patient care. Obtain prior authorizations for any assigned advanced imaging studies, specialty injections, prescriptions and accurately update order statuses. Monitor and promptly reply and triage messages with patients through the bi-directional texting platform. Remain accountable and follow through all commitments made to patients and co-workers in a timely manner. Compliance with HIPAA and OSHA regulations. Other duties as assigned. Qualifications: High School Graduate or equivalent Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. Experience with Microsoft Office (Word, Excel, and PowerPoint). Discretion to work with confidential information. Knowledge of HIPAA Regulations. Pertinent job-related experience and Medical Terminology. Bilingual Spanish or Portuguese a plus.
    $22-23 hourly 5d ago
  • Customer Care Representative

    Consultnet Technology Services and Solutions 3.6company rating

    Customer Service Agent Job In North Kingstown, RI

    Customer Care Representative responds to inquiries regarding insurance coverage submitted by association members through various channels, assisting in the enrollment process and servicing policies. Expected to demonstrate all the required skills and abilities on a timely basis by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other additional duties may be assigned. Answers inbound calls involving questions leading to sales of new policies and the service of those policies Makes outbound calls to follow up on prospects, telemarketing calls and replies to service questions that involve research. Performs various administrative tasks such as preparing and typing memorandums and letters as a result of sales made and service questions. Communicates daily and interacts to develop positive working relations with customers, peers, team members, managers, and carriers of the products we sell and service. Builds strong relationships with their customers and contacts. Ability to give detailed explanation of the products being recommended and sold, while fulfilling the insurance needs of the clients. Provide clients with satisfactory explanations of the Carrier's product policies and the procedures for obtaining service from the carriers. Adapts to new work methods, conditions and policies and works within company philosophy and culture Ability to work with ongoing change. Acts as an advocate for the clients and intercede on their behalf with the carriers involving claim, enrollment, and billing problems Provide advice and direction without prior authorization. Bind policies and make sales. Adhere to schedules, Customer Service Telephone Etiquette, availability for calls, sales goals and time service goals Must use creative and innovative techniques to sell products and find solutions to client services issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have knowledge of Customer Service, insurance line business and selling skills. Effective oral and written communication, personal computer software and mathematical skills are necessary. Ability to effectively communication information and respond to questions from managers, clients, customers, and the public. EDUCATION and/or EXPERIENCE High School Graduate or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience. FOUNDATION COMPETENCIES: Ensures Accountability - Holding self and others accountable to meet commitments. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Nimble Learning - Actively learning through experimentation when tackling new problems using successes and failures as learning fodder. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
    $30k-37k yearly est. 16d ago
  • Customer Service Representative

    The Hire 4.3company rating

    Customer Service Agent Job In Providence, RI

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Bilingual is preferred
    $29k-36k yearly est. 9d ago
  • Client Service and Scheduling Specialist

    Replay Maintenance USA

    Customer Service Agent Job In East Providence, RI

    RePlay Maintenance USA is seeking a motivated and detail-oriented Client Service and Scheduling Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service while efficiently managing scheduling tasks to ensure a smooth client experience. This role requires strong communication and organizational skills, a proactive approach to problem-solving, and the ability to manage multiple responsibilities in a fast-paced environment. Key Responsibilities: Act as the first point of contact for clients, addressing inquiries via phone, email, or in person in a friendly and professional manner. Schedule client appointments and manage calendars to optimize efficiency and minimize scheduling conflicts. Coordinate with various departments to ensure timely service delivery and appointment availability. Proactively communicate with clients about appointment details, service updates, or any necessary rescheduling. Address and resolve client issues and complaints, escalating when necessary to ensure client satisfaction. Maintain accurate records of client interactions and appointments in the company's database or scheduling system. Provide clients with detailed information about services, pricing, and any necessary preparations or follow-up. Collaborate with team members to improve service processes and client experience. Assist in administrative tasks related to scheduling, such as updating client files, sending appointment reminders, and generating reports. Qualifications: High school diploma or equivalent; additional education or certifications in customer service or administration is a plus. Proven experience in a customer service role, with scheduling responsibilities preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities with keen attention to detail. Proficiency in using scheduling software, customer relationship management (CRM) systems, and Microsoft Office Suite. Ability to remain calm and professional in high-pressure situations. A proactive and problem-solving mindset, with a focus on delivering exceptional service. Working Conditions: Full-time position, with some flexibility required for client scheduling needs. Primarily office-based, with occasional remote interactions as necessary. Benefits: Competitive salary Health, dental, and vision insurance Paid time off and holiday leave Opportunities for professional development and growth If you are passionate about delivering top-notch customer service and enjoy coordinating schedules efficiently, we encourage you to apply and become an integral part of our team!
    $34k-55k yearly est. 7d ago
  • Health Care Call Center Representative - Hybrid - Urology

    Brown Medicine 4.3company rating

    Customer Service Agent Job In Providence, RI

    The Health Care Call Center Representative is responsible for providing exceptional customer service and support. This role will act as the first point of contact for callers, providing efficient customer relationship management. It will involve scheduling patient appointments, managing patient inquiries, and facilitating communication between patients and healthcare staff. This role needs to demonstrate strong interpersonal skills, empathy, and the ability to work effectively and efficiently in a high-stress environment. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently applies the Brown Urology values of patient care with priority, dignity, collaboration, integrity, and quality in support of the Brown Urology mission to deliver compassionate, high-quality patient care. Responsible for knowing and acting in accordance with Brown Urology's Code of Conduct and consistently practices Brown Urology's Customer Service Standards. Receive and respond to a high volume of customer inquiries through phone, email, or other communication channels. Provide accurate and relevant information to customers regarding medical products, services, billing and technical support. Maintain patient records and update them accurately in the EMR system. Elicit and record patient information and inquiries following established protocols. Provide information about healthcare services, confirm insurance details and route calls to appropriate healthcare staff. Resolve customer complaints and concerns in a timely and professional manner. Collaborate with other team members, as appropriate, to address complex customer inquiries. Stay updated with product information, medical terminology and industry regulations. Advocate on behalf of callers to ensure their needs are met and promote optimal patient experience. All other job duties as assigned within the scope of a call center representative. BASIC KNOWLEDGE: High school diploma or GED Graduate of a Medical Assistant Program or demonstrated experience of a minimum of five years' experience gained through prior employment. Previous call center experience preferred. Medical terminology knowledge Knowledge of common safety hazards and precautions necessary to maintain a safe work environment. Ability to communicate appropriately and effectively. Ability to represent the organization and serve customers in a professional manner and the ability to establish and maintain effective, professional working relationships with patients, physicians, supervisors and peers. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations, and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to be vaccinated against Covid as a condition of employment, subject to accommodation for medical exemptions. SUPERVISORY RESPONSIBILITY: None. EOE/F/M/Vet/Disabled
    $27k-34k yearly est. 9d ago
  • Call center representative

    Collabera 4.5company rating

    Customer Service Agent Job In Warwick, RI

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Qualifications - passing a drug test - verify work history -verify education - passing a criminal background check - reliable transpiration Additional Information If interested please contact me Kristie Schneider ************ ext: 3318
    $30k-37k yearly est. 9d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer Service Agent Job In Providence, RI

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (*************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336832 **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 02/15/2025
    $77.3k-103.1k yearly 2d ago
  • Part Time Flexible Customer Service Associate

    Hertz Project Unit

    Customer Service Agent Job In Rhode Island

    The Part Time Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids. Wage: $18.00/hour Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more Qualifications: Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required. Apply today and shift your career into drive for tomorrow!
    $18 hourly 37d ago
  • Bilingual Spanish Call Center Customer Service Representative

    Conduent 4.0company rating

    Customer Service Agent Job In Rhode Island

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ** Remote - Bilingual Spanish Call Center Customer Service Representative ** **$17.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $17.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background and drug screening required. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met + Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $17 hourly 36d ago
  • Customer Service Advisor - Warwick

    Scrub-A-Dub Auto Wash Centers

    Customer Service Agent Job In Warwick, RI

    Full-time, Part-time Description Are you a people person? Do you love cars? New England's leading auto-wash company is seeking smiling customer service advisors to join our Warwick team. A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships We're looking for long term employees who want to make valuable contributions and move up in our company. Responsibilities and Duties 1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service! 2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently. 3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot, taking out the trash, and cleaning the carwash tunnel. 4.) Safety: follow all CDC recommended guidelines and ensure a safe environment for customers and fellow team members. Requirements Qualifications and Skills Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors. The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate. Benefits Team members average $18 to $22+ an hour with wage, tips, and bonus. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free car washes for your personal vehicle Growth potential at a fast growing company 529 College Savings Plan Scholarships and reimbursement for college or vocational training
    $18-22 hourly 60d+ ago
  • Outpatient Service Representative Per Diem

    Care New England 4.4company rating

    Customer Service Agent Job In Rhode Island

    Job Summary: The Outpatient Service Representative greets all patients, family members and visitors that arrive in a courteous, professional, and timely manner. Consistently adheres to Butler Hospital Service Standards. Responsibilities: Serves as primary resource for outpatient physicians, clinicians, patients and staff with regard to complete demographic, insurance and appointment information. Directs all patients, family members and visitors to the appropriate location in the hospital. Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols. Communicates information effectively with all area of Outpatient Services Department to insure that patients receive complete, accurate, and concise information regarding all services rendered. Communicates information effectively with all the outpatient clinical staff to insure highest possible level of customer service. Protects the rights of patients and insures patient confidentiality by adhering to PPM # 65.20. Answers all incoming calls within three rings in a professional, courteous, and helpful manner; directs caller as appropriate, forwards call to appropriate office, or relays accurate message as needed in a timely manner, including prescription support for physicians Forwards all urgent calls to the appropriate physician or clinician immediately, pages clinical staff when necessary to meet patient needs, obtains records for Outpatient CIS as needed to provide complete information to M.D. or clinician. Checks all patients in upon arrival and notifies clinician/physician of their arrival when appropriate. Reviews complete Patient Registration Packet with new patients, provides complete accurate and concise information to patients regarding services, and obtains patient/ parent signatures on all necessary forms in compliance with Outpatient Clinical Information Systems and Butler Hospital requirements Enters/ registers all patients into hospital computer system accurately; insures integrity of hospital computer data base with regard to all demographic and insurance information. Remains current on information regarding provider status of all clinicians and physicians rendering outpatient services for all insurance companies and managed care companies. Remains current on information regarding location, specialty, credentials and availability of all clinicians and physicians rendering outpatient services. Under the direction of the Senior Area Leader, produces, interprets and takes appropriate action of various computer generated reports. Performs other duties in the Outpatient Department as assigned by the Outpatient Operations Manager. Observes all relevant Risk Management, Infection Control, Safety and Disaster Policies and Procedures. Attends and participates in all mandatory hospital orientation and professional development training and education and maintains key competencies needed to perform duties of job responsibilities. Participates in and supports all hospital wide performance improvement initiatives and strives for continuous quality improvements in both the Outpatient Reception Office and the Outpatient Services Department. Maintains a customer focused work environment, demonstrating respect for both internal and external users of all hospital services. Qualifications: Education: High School graduate. Epic experience preferred. Training and Experience: Proficient grasp of English language, grammar and punctuation skills, telephone skills, typing, computer and data entry skills, professional interpersonal skills and ability to interact effectively with patients, clinicians, and external customers. Schedule: Per Diem Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
    $35k-43k yearly est. 60d+ ago
  • Customer Service Representative

    Igus 4.2company rating

    Customer Service Agent Job In Rhode Island

    GENERAL DESCRIPTION: We are looking to hire full time Customer Service Representatives to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position receives and processes incoming orders via email, phone, fax, or other electronic means. RESPONSIBILITIES: Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints/issues, in a courteous and professional manner Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures Answer incoming phone lines Fill in as Switchboard Operator, when requested to do so by supervisor Perform other office, clerical, and administrative duties as assigned REQUIREMENTS: Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words Being at work during regularly scheduled work hours and being on time for each shift are essential functions of the job Sitting at work station throughout shift Proficient in the use of MS Office Accuracy and ability to pay attention to detail Knowledge of principles and processes for providing good customer service Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures Ability and willingness to follow instructions and directions Good problem solving skills Being courteous and professional when communicating with customers and other igus employees BENEFITS: Competitive base salary with ongoing growth opportunities Complete benefits package: Co. paid HSA medical plan Co. paid Dental Co. paid Life Supplemental Life Insurance Vision Insurance Short and Long Term Disability Insurance Retirement with Company contributions 20 Paid Time Off days per year, plus 9 holidays Subsidized lunch on-site PAY: $19.00 an hour #INDSJ
    $19 hourly 19d ago
  • Bilingual Spanish Call Center Customer Service Representative

    Conduent State Healthcare, LLC

    Customer Service Agent Job In Rhode Island

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Bilingual Spanish Call Center Customer Service Representative $17.00/ Hourly Paid Training Equipment Provided Full-time with Full Benefits Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. States that are Not Applicable for this position: AK, CA, HI, MA, IL, MT, NY Metro Areas: MN- Minneapolis, IL, NY - NYC OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
    $17 hourly 37d ago
  • Call Center Representative - HYBRID (RI)

    Gainwelltechnologies

    Customer Service Agent Job In Warwick, RI

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid. Some self-research for policy related requirements using the Medicaid resources and the Medicaid website for your learning as well. Responsible for follow up and call resolution including call backs and closing call references. Excellent verbal communication skills required along with asking fact finding questions. Reference material is available for call support allowing for excellent customer service with solid responses. Support members on calls to provide updates on Benefit Plan Choice Selection and Premium payment account status of owed premiums. Answering customer inquiries to ensure processing is in accordance to billing procedures. Follow up with supervisor on more complex, non-routine customer inquiries, including member requests and concerns. Manual data entry of member benefit enrollment to programs such as Rhody Health Partners, Medicaid Expansion, CMS Demonstration and PACE. Responsible for the updates to resolution of claims working with the Claims team. Manually forcing for payment or denying for added requirements to the claim submission. Mailings to support Provider Enrollment, sending letters to providers to obtain the medical license renewal. Quality control (QC) of Provider Enrollment entries. Previous medical or medical billing experience is a plus, but not necessary. Your role in our mission This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. * Answer an estimated 40-50 inbound calls daily from the Rhode Island Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolving all calls. * Address billing and eligibility questions with your commitment to follow up as necessary to resolve. * Create and manage computer call logs/references. * Provide excellent customer service to include offering added assistance as appropriate. This includes becoming familiar with web service offerings in order to direct a provider to these offerings. * Train and support peers and new team members What we're looking for * Two years or more of customer service experience, either face-to-face or by phone. * Detail oriented * Prompt and reliable * Good typing and computer skills * Excellent verbal communication and Customer Service skills What you should expect in this role * This is a hybrid work environment in Warwick, RI after training. During training 100% onsite. * The hours for this role are 8:30-5:00 #LI-HYBRID #LI-JW1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
    $29.1k-41.6k yearly 5d ago
  • Call Center Representative - Urology - 195 Collyer St.

    Brown Physician's Inc.

    Customer Service Agent Job In Providence, RI

    Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory. ESSENTIAL FUNCTIONS: • Accurately register patients and schedule appointments following established schedule templates. • Manage large volumes of inbound and outbound calls in a timely manner. • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Maintain proper record of all interactions with customers in EMR for tracking purposes. • Serve as a central link of communication between patients, medical staff and the general public. • Operate computer and IT equipment properly. • Keeps equipment operational by following established procedures; reporting malfunctions. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: • High school diploma or GED. • Proficient in relevant computer applications. • Knowledge of customer service practices and principles. • Excellent data entry and typing skills. • Superior listening, verbal, and written communication skills. The above statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not construed as an exhaustive list of all job duties performed by the employees in this job. • Ability to handle stressful situations appropriately. • Ability to speak clearly and concisely. • Ability to read, understand and follow oral and written instructions given in English. • Bi-lingual is preferred but not required. • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY: None. EOE/F/M/Vet/Disabled Brown Urology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.
    $28k-36k yearly est. 10d ago
  • Customer Service Advisor

    Radius Recycling

    Customer Service Agent Job In Cumberland, RI

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: * Promote the Pick-n-Pull Safety Culture. * Be a team player. Work as a member of the team to help the team achieve its goals. * Maintain a high level of integrity. * Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. * Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. * Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. * Follow all company policies and procedures. * Identify when customer interaction requires assistance from management. * Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. * Additional duties as assigned. Qualifications: * Must work safely at all times. * Must have good people skills with an outgoing friendly positive attitude. * Able to work retail hours including overtime, weekends and holidays. * Must have reliable means of transportation. * Must be able to read, write, and speak in the English language. * Bilingual in Spanish a plus, but not required. * Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. * Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. * Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. * Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. * Vision must be sufficient to perform job functions safely as described above. * Able to work on feet (stand and walk) for assigned work shift. Job Conditions: * Exposure on a regular basis to outdoor weather conditions. * Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $29k-36k yearly est. 30d ago
  • Call Center Representative

    HR Pals & Recruiting Pals

    Customer Service Agent Job In Lincoln, RI

    Full-Time shifts available (No Part-Time available) Must be able to train for 2 weeks on first shift. TRAINING CLASS BEGINS MARCH 3RD, 2025 Great opportunity to learn and grow in your career. Endless growth opportunities! Founded in 2017, our client operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations has helped our client be recognized as one of the fastest growing HVAC, Plumbing, and Electrical Services providers in both the residential and commercial segments. We understand that a home is our client's biggest investment and that they want to keep it in top condition. To achieve this, we are committed to living out our values of providing quality service each day to best serve homeowners. We strive to maintain our commitment of excellence in service through high-quality partnerships with other like-minded organizations with a people-first vision. Job Summary: As a Call Center Representative, you will be responsible for providing exceptional customer service and support through telephone interactions. You will handle inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. Your role will require excellent communication skills, a customer-focused approach, and the ability to multitask. Responsibilities: Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests. Provide accurate and detailed information about products, services, and company policies to customers. Investigate and resolve customer complaints or concerns, escalating to higher-level support when necessary. Maintain a high level of product knowledge to effectively assist customers with booking appointments and educating them on membership opportunities and benefits. Document customer interactions, including details of inquiries, complaints, or actions taken, in the appropriate systems or databases. Follow established call center scripts, procedures, and guidelines to ensure consistent and quality customer interactions. Meet or exceed individual and team performance targets, including average call handling time, customer satisfaction, and first-call resolution. Collaborate with other team members and departments to resolve customer issues and improve overall customer experience. Stay updated on company products, services, promotions, and policies to provide accurate and up-to-date information to customers. Participate in ongoing training and professional development programs to enhance knowledge and skills. Adhere to call center policies and procedures, including confidentiality and data protection guidelines. Contribute to a positive and supportive team environment, actively sharing knowledge and best practices with colleagues. Identify opportunities for process improvements and provide feedback to supervisors or managers. Adapting to a flexible work schedule, including evening shifts, weekends, and holidays, as required. Qualifications: High school diploma or equivalent; additional education is a plus. Previous experience in a customer service or call center role is preferred. Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Ability to handle difficult or irate customers with patience and professionalism. Familiarity with call center software and systems, including customer relationship management (CRM) tools and telephony systems. Proficiency in using computers and navigating multiple software applications simultaneously. Strong multitasking and organizational skills with the ability to prioritize and manage time effectively. Attention to detail and accuracy in data entry and documentation. Ability to work well both independently and in a team environment. Positive attitude, resilience, and adaptability to handle a high-pressure work environment. Customer-centric mindset and a passion for delivering exceptional service. Ability to maintain professionalism and composure during challenging customer interactions. Willingness to adhere to call center metrics and performance goals. Shifts Available: 1st Shift - 7 a.m., 9 a.m. and 10 a.m. start times Mid Shift - 12 p.m. - 8:30 p.m. and 11 a.m. - 7:30p.m. 2nd Shift - 2:30 p.m. - 11 p.m. Weekends are required Our client acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics. For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.
    $28k-36k yearly est. 1d ago
  • Call Center Rep

    Coastal1 Credit Union

    Customer Service Agent Job In Pawtucket, RI

    Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center! Our Call Center Reps provide quality service to members by providing information, resolving problems, and selling Credit Union products, maintain existing member relationships - provide superior level of financial services, represent the image, products, and services of Coastal1 to membership, maintain an awareness of laws and regulations affecting the department and/or areas of responsibility. This is an on-site position. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Duties and Responsibilities Provide accurate, efficient quality customer service to members and prospective members over the phone. Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit card issues and Online Banking issues and resolution within level of authority. Forward inquiries to appropriate department for resolution beyond area of authority, access, or knowledge. Order checks and complete account maintenance and transaction slips accurately and in a timely manner. Accept and process loan payments through Orbipay loan payment system. Make recommendations and/or decision fee reversal requests and provide alternate overdraft solutions. Educate members on account criteria, features, benefits and recommend alternate solutions to member concerns. Recognize referral opportunities, complete VISA applications over the phone, cross sell other Coastal1 products and services such as Online Banking enrollment and achieve minimum required referral goals. Demonstrate knowledge of Credit Union products and services, policies, and procedures. Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program and Office of Foreign Assets Control screening and record keeping requirements. Perform other duties as required. Education and Experience Requirements Minimum of a high school diploma or equivalent required. At least 2 years demonstrated successful work experience as a Teller with a strong background in customer service. Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills. Familiarity with basic math concepts required. Must be able to focus and pay attention to detail when processing a high volume of work, occasionally work under pressure and have the ability to meet tight deadlines. Familiarity with PC's and basic office software such as MS Office. Must have the ability to learn new and changed procedures and methods for processing member transactions. Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures. Ability to maintain a positive and upbeat Credit union image. Ability to handle confidential information securely. Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. Ability to work independently and as a team member. Bi-lingual helpful EOE/M/F/Vet/Disabled
    $28k-36k yearly est. 10d ago
  • Security Operations Center (SOC) Operator

    Securitas Us

    Customer Service Agent Job In East Providence, RI

    Title: Security Operations Center (SOC) Operator Location: East Providence, RI Two Shifts Available: Full-time (32 hours) - Tuesday-Friday 10pm - 6am Part-time (16 hours) - Saturday-Sunday 6am - 2pm Pay Rate: 22.00/hr We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring, event logging and recording, monitoring of alarms and intrusion detection systems, emergency dispatch, incident reporting and analysis, and remote alarm panel programming. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. Are you interested in being part of our Team? • Apply quickly and efficiently online • Interview from the convenience of your own home • Weekly pay • Competitive benefits • Flexible schedules With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
    $33k-48k yearly est. 11d ago
  • Customer Service Representative

    Consultnet Technology Services and Solutions 3.6company rating

    Customer Service Agent Job In North Kingstown, RI

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $31k-38k yearly est. 16d ago

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