Customer service agent jobs in Richmond, VA - 482 jobs

Top Required Skills 1) Must have customer-facing experience (in person or phone): 2 years or more 2) Must have strong computer skills (Microsoft office, video conferencing, etc.) 3) Must be able to multi-task between activities and screens during customer interactions. 4) Experience working with the public where the customer experience is the main focus What soft skill requirements do you have (team fit and personality requirements)? • Must have STRONG interpersonal communication skills with customers, supervisors, peers. Nice to Have Skills: • Bi-lingual is wonderful, but not required. High Level Project Overview: • Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers. *** is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of ***'s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed. Preferred Years of Experience: • Minimum 2+ years of experience in a inbound call center environment • It would be a plus to also have experience with utilities Education: • HS/GED Required • Associate degree prefer, not required Are there any specific companies/industries you'd like to see in the candidate's experience? • Customer Service fields especially inbound call center Preferred Interview Process Overview (High level): • In Person Interview

Customer Service Representative ll (French) - Southern Pines, North Carolina or Richmond, VA At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company. We are seeking qualified candidates for position of Consumer Affairs Representative ll at either our Southern Pines, NC facility or our Corporate Headquarters in Richmond, VA. This is a salaried, overtime eligible, office environment, Monday - Friday 8:00 - 5:00 pm role. This role is the first line of communication for our customers. For this role, fluency in both English and French (spoken and written) is required. Responsibilities of the position include: Answer, process, and document incoming phone calls, emails, and letters from retail consumers in a fast-paced call center environment Provide exceptional customer support in both English and French Troubleshoot consumer concerns and offer effective solutions Maintain accurate and professional customer interaction records Requirements of the position include: High school diploma or equivalent Fluency in both English and French (spoken and written) Six months of customer service experience Excellent verbal and written communication skills Computer skills, with experience in data entry, email, and the internet The ability to work well in a fast-paced, team environment Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Representative, Customer TLS, reports directly to the Customer Operations Manager, TLS or Station Manager, TLS. a Customer Representative, TLS, you will work as part of a team to manage Truckload Services business within EFW Truckload, a division of Estes Forwarding Worldwide. You will be responsible for all aspects of operation with the EFW Truckload Services division which will focus primarily on customer service and shipment management. You will ensure proper execution of standard operating procedures, key performance indicators, and other account metrics on a daily basis. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Implement strategies to maintain and/or expand profitability and promote EFW transportation services, specifically for EFW Truckload Brokerage. Expedite the resolution of customer concerns and exceptions to ensure customer and account satisfaction. Interface with both internal and external customers to understand the customer's overall objectives and requirements. Responsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth. Share details with customers on additional offerings to provide value added service. Collaborate with the appropriate Enterprise parties to ensure the customer's transportations needs are taken care of. Responsible for a book of Truckload Brokerage business in an effort to support operational and financial objectives of the regional operating center. Provide information to support claims mediation between carrier, customer, and EFW Claims Department. Through a network of internal and external transportation suppliers, determine the most efficient, cost effective service provider for the requested EFW Truckload Brokerage service. Evaluate multiple options regarding transportation services. Promote world-class customer care. Meet and exceed predetermined account goals and objectives. Maintain good communication and positive relationships with employees to promote employee morale and retention. Support and promote company core values. On-call schedule required as requested. Regular attendance is required. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications. Must have a strong work ethic and good problem-solving skills. Must be able to interact well with others. Must desire to show leadership and team-building abilities. Must have good communication and organizational skills. Must be able to work independently, or in a team setting. Must be capable of working under tight time constraints in a high volume environment with multiple priorities. Ability to read and interpret general business documents. Ability to write routine reports and general business correspondence. Ability to work with peers and communicate basic concepts. Ability to solve practical problems through standardized solutions that require limited judgment. Ability to follow prescribed and detailed procedures to solve routine problems. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a Bachelor's degree (or equivalent) and 3-5 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry. However, a combination of experience and/or education will be taken into consideration. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

Client Service Leadership Role - Remote Opportunity Schedule: Flexible Are you a passionate professional with aspirations to lead and make a meaningful impact? AO is seeking dedicated individuals to join our leadership team. Enjoy the freedom of working from home, a flexible schedule, and access to mentorship opportunities designed to elevate your career. Requirements / Responsibilities / Rewards Work From Home: Deliver exceptional customer service from the comfort of your own space Flexible Schedule: Tailor your hours to fit your lifestyle and personal commitments Mentorship Available: Learn from seasoned professionals to sharpen your leadership skills and advance in your career Perks & Incentives Annual Incentive Trips: Rewarding top-performing leaders with unforgettable travel experiences Insurance Reimbursement Program: Protect your health and well-being Mentorship Training: Specialized programs to enhance leadership and management capabilities Unionized Environment: Join a supportive community where your rights are safeguarded Qualifications Commitment to delivering exceptional customer service Excellent communication and interpersonal skills Ability to lead and motivate teams toward outstanding results Eagerness to learn, grow, and thrive in a dynamic environment Apply now to join AO as a Client Service Leader! Work from home, enjoy flexible scheduling, receive mentorship, and advance your career while helping shape the future of our customer service excellence.

Are you looking for a growing, but stable company in which to build a career in the Chesterfield, VA area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist / Retail Administrator at our growing, retail location in the Chesterfield area. We are America's largest, independent propane company with more than 85 locations in 12 states. Due to our culture, these positions have very little turnover. Our Customer Relations Specialists are the primary, first line of contact for our customers. They answer the phones, coordinate the daily closeout and deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling. Key qualifications include: High school diploma required; some college or earned degree helpful Professional, friendly demeanor Ability to work regularly in a fast-paced, retail setting Solid computer skills and the ability to learn new software; comfortable utilizing work technology daily Reliable; solid work ethic Desire to work M-F from 8-5 with limited overtime Pass pre-employment background check, drug screening, and other pre-employment steps *Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important. Competitive pay will depend on prior experience. Excellent benefits including PTO, health insurance, 401k w/ up to 4% match and bonus opportunities are included. Ongoing training and a solid company culture await you! If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration. Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted. Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.

We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you! Key Responsibilities: Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests. Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers. Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions. Personalized Service: Offer customized travel recommendations based on customer preferences and needs. Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions. Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction. Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers. Qualifications: Previous experience in a customer service or travel-related role is preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work under pressure and handle customer issues efficiently. Knowledge of travel booking systems and industry regulations is a plus.

About OMEGA Since 1848, innovative watchmaking has been the cornerstone of OMEGA's heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world's favourite spy. Thanks to OMEGA's pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide. The Role We are currently seeking an OMEGA CS Account Advisor to join the OMEGA Service Centre team in a full-time, permanent role. Our OMEGA CS Account Advisor is required to interact with OMEGA B2B customers via phone, email and internal systems. You will act as the voice of the brand to respond to B2B customer product, servicing or after sales requests in a professional, accurate and timely manner. The successful candidate will also be responsible to perform administrative and spare parts tasks that guarantees customer satisfaction. This is a Monday - Friday opportunity based full time in our Richmond Head Office. Key Responsibilities * Ensure that calls are answered in accordance with defined OMEGA standards * Manage email inbox, customer care hotline and any other channels dedicated to B2B inquiries * Provide support and comprehensive information related to B2B customer after sales services (warranty, service status, spare parts availabilities, etc.) * Interact with B2B customers to resolve all customer requests efficiently * Liaise with OMEGA HQ regarding B2B Swiss services * Responsible for the administrative tasks such as file documentation, data entry, system updating, invoicing, etc * Create the service repair orders as per guidelines * Perform quick assessments of timepieces, process spare parts and create estimate * Ensure that spare parts are picked for the workshop and packed for external partners in a correct, accurate and concise manner Skills and Experience * Customer service experience in a B2B environment * Excellent telephone etiquette * Proficient data entry, spelling, oral and written communication skills * Proficient in basic computer knowledge, SAP / similar ERP system, Sales Force & Microsoft Office * Technical knowledge in the watch making industry is a plus. * Excellent attention-to-detail * Strong organisation, time and priority management skills * Process orientated * Ability to competently undertake multiple tasks How to Apply Click APPLY to submit your application.

Job Title: Automotive Service Call Center Agent Department: Customer Service This position directly supports the customers vehicle operators and controls and monitors vehicle maintenance and repair costs. Responsible for answering calls from vehicle operators requesting routine or emergency vehicle services, coordinating with local vendors to provide services or repairs, verifying cost reasonableness for services, processing payment to vendors, and the data entry into the supporting software system. Working in a faced paced environment, ability to manage ambiguity, solution-oriented, and customer-focused. Supervisory Responsibilities: None Duties/Responsibilities: Greet and develop an ongoing relationship with customers Help customers care for and maintain their vehicles Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the companys customer management policies Set up service appointments that align with the customer and vendor schedules Serve as liaison between the vehicle operator and the vendor Ask questions to effectively of customer to accurately identify and verify vehicle mileage and service needs Provide customers with information schedule repair or maintenance appointments Review vendor estimates and warranties on parts to ensure cost savings Identify repeat repairs in the customers best interest Work with vendors to determine necessary repairs and possible alternatives to cut costs Administer new and used vehicle warranty repairs in accordance with warranty specifications Write and verify accurate repair orders and include supporting documentation Ensure on-time service is met, and address possible service issues with vendor performance Maintain a high level of professionalism via multiple channels of communication including emails, and phone conversations Required Skills/Abilities: Proficient in written and oral communication skills according to skill requirements Possess strong computer skills, able to read, write, and comprehend written instructional documents Ability to function well in a high-paced and at times stressful environment Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of introductory algebra and geometry Proficient Microsoft Office productivity suite Education and Experience: High school diploma or equivalent At least two years of related experience required Automotive knowledge of two (2) or more years preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Occasional periods of prolonged exposure to loud noises Ability to lift up to 25 pounds at times Ability to stand, walk, and reach with arms and hands as necessary Ability to hear and see to position and safety requirement levels Occasional exposure to elements such as heat, cold, noise, dust, dirt, and chemicals Special Qualifications/Requirements: Must be able to successfully pass as required a federal, state, or local government's background investigation Disclaimer: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities We maintain a drug-free workplace and perform pre-employment substance abuse testing. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Job Description last Updated: 05/17/2022

At Capital Area Health Network, we are committed to more than just providing healthcare-we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares: Compassion - We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against. Accountability - We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community. Reverence - We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity. Excellence - We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care. Stewardship - We responsibly manage our resources to benefit both the organization and the community we serve. We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve-regardless of language, background, or circumstance. Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. JOB SUMMARY Capital Area Health Network's Bilingual Call Center Representative (English/Spanish) will be responsible for answering inbound phone calls for CAHN's Call Center department and must have strong verbal communication skills in both English and Spanish. The position includes scheduling medical appointments and transportation for new and existing patients while ensuring culturally and linguistically appropriate service. ESSENTIAL FUNCTIONS Answer phones and respond to online appointment requests in both English and Spanish. Accurately schedule patient appointments for all physicians and locations using knowledge of each provider's specialty, schedule, and accepted insurances. Enter or verify all personal and billing information when scheduling appointments for new or established patients. Obtain identification data, insurance, and income information as needed. Accurately schedule all appointments with transportation requests in coordination with the Transportation Department. Identify, research, and resolve patient issues using eClinicalWorks (CAHN's EHR) and contact other CAHN employees when necessary. Educate patients-verbally and in writing-about the importance of making and keeping appointments. Provide clear and culturally appropriate educational information to all patients, including an overview of CAHN's services and scheduling procedures. Recognize, document, and alert the supervisor of trends in patient calls. Update patient information in the Electronic Health Record (eClinicalWorks). Perform other administrative duties and related tasks as assigned. Adhere to all CAHN standards, guidelines, policies, and procedures. Perform other duties as assigned by the supervisor. SCHEDULE Monday - Friday, 8:00 a.m. - 5:00 p.m. (with potential for extended hours). EDUCATION AND EXPERIENCE High school diploma, GED, or equivalent (minimum). One to three years of progressive customer service experience. Experience in a call center and/or medical office is highly desirable. Fluency in both English and Spanish (required). Familiarity with eClinicalWorks is a plus. Basic office skills: typing, faxing, scanning, and telephone etiquette. KNOWLEDGE, SKILLS, ABILITIES, AND CHARACTERISTICS Bilingual Communication - Must possess strong verbal and written communication skills in English and Spanish, with the ability to clearly and compassionately assist patients in both languages. Customer Service - Excellent customer service and interpersonal skills with internal and external customers. Confidentiality - Knowledge of HIPAA guidelines and commitment to maintaining patient confidentiality. Flexibility - Able to work a flexible schedule and support CAHN events outside of regular business hours. Problem Solving - Strong analytical and resolution skills. Detail-Oriented - Able to observe details and complete tasks accurately and efficiently. Autonomous and Proactive - Capable of working independently, showing initiative, and managing time effectively. Multi-Tasking - Able to handle multiple priorities in a fast-paced environment. Motivated and Reliable - A self-starter who demonstrates consistency, punctuality, and accountability. Commitment - Dedicated to CAHN's mission, vision, and values, and committed to providing equitable, culturally competent care. BENEFITS Your Benefits at Capital Area Health Network (CAHN): We value our team, and it shows in our benefits. As a CAHN employee, you'll enjoy: Health Coverage Medical, Dental, and Vision Insurance Secondary Gap Insurance Prescription Drug Plan Supplemental Policies through Colonial Life Financial Security Short-Term Disability 401(k) Retirement Plan with up to 3% Company Match Employer-Sponsored Short-Term Disability Employer-Paid Life and AD&D Insurance Work-Life Balance Paid Time Off (PTO) accrued from Day 1 Self-Care Floating Holidays 8.5 Paid Holidays Additional Support Employee Assistance Program (EAP) Public Service Loan Forgiveness We're committed to supporting your well-being-at work and beyond. QUALIFICATIONS To perform this job successfully, the employee must be able to perform each essential function satisfactorily and meet the physical and mental requirements of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DISCLAIMER This position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This is not intended to be an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other job-related instructions as requested by their supervisor, subject to reasonable accommodation. Qualifications Education and Experience: High school diploma or equivalent required. Associate or bachelor's degree in healthcare administration, business, or related field preferred. Required Knowledge, Skills and Abilities: Minimum of 2-3 years of supervisory experience in a call center or customer service environment. Experience in a healthcare setting, preferably in an FQHC or community health center, is strongly preferred. Working knowledge of EHR systems (e.g., eClinicalWorks, NextGen, Epic) is a plus. Skills: Excellent communication, interpersonal, and leadership skills. Strong problem-solving and conflict-resolution abilities. Proficiency in Microsoft Office Suite. Bilingual (English/Spanish or other language commonly spoken by patient population) preferred. Work Environment & Physical Demands: Office Ability to sit for extended periods and use a computer and telephone headset. Occasional lifting of office supplies or materials under 20 lbs. Our Core Values “Values that matter…because CAHN C.A.R.E.S.” Compassion Accountability Reverence Excellence Stewardship Commitment to Diversity, Equity, and Inclusion: Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all. NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this , as it desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: * Virginia Retirement System (VRS) * Language Incentive * Referral Bonus * Tuition Assistance Program Description The Front-End Casher ensures accurate and efficient processing of cash, checks, credit card collections. This role provides exceptional high-level frontline customer service and is the primary point of contact to assist citizens with billing and payment inquiries, processing various transactions, and providing essential information. Duties include but are not limited to Customer Service & Issue Resolution: * Respond to in-person customer requests, inquiries, and problems related to billing and payments, actively assisting with resolutions. * Answer general questions regarding due dates, service charge fees, credit policies, and other generalized information for business licenses, decals, personal property, and real estate. * Provide standard information and customer service by following prescribed procedures and instructions. * Research customer questions and account inquiries. * Forward customer feedback to your direct supervisor and/or lead teller. Financial Transactions & Systems: * Utilize Tyler Cashiering, Munis, and other financial portals self-sufficiently with minimal or no supervision daily. * Receive cash, check, money order, and credit card charge transactions. * Process in-person payments for real estate, utility, personal property, parking permits, business licenses, and more. * Perform daily batch processing. * Assist with deposit preparation. * Assist with monthly audits and balance petty cash. Administrative & Operational Support: * Perform routine office tasks such as data entry, mail processing, and operating a variety of equipment including a cash register. * Review requests and issue parking permits for citizens of the City of Richmond. * Perform office opening and closing responsibilities, such as setting alarms and ensuring cash security. * Print bills and run standard reports. * Set up or cancel accounts within financial systems. * Perform any other job-related duties and responsibilities according to business needs for the Department of Finance. Qualifications, Special Certifications and Licenses KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge (some combination of the following): * Standard office equipment * Standard office protocols and procedures * Customer service protocols and procedures * Basic clerical duties * Cash handling procedures Skills (some combination of the following): * Computer proficiency including Microsoft Office Suite * Data entry * Telephone etiquette * Effective oral/written and interpersonal communication * Basic mathematics * Problem-solving * Customer service * Researching Abilities (some combination of the following): * Multi-task * Problem-solve * Remain calm in stressful situations * Show empathy and compassion * Defuse inflamed situations MINIMUM TRAINING AND EXPERIENCE: * High School Diploma or GED * Two years of customer service experience such as collecting and processing payments, researching billing information, or providing direct customer service * An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS: * None required. Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at ************************. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

Want to Join the Most-Awarded Toyota Dealership in Central Virginia? Then apply with us today! Business Development Center (BDC) Service Coordinators deliver exceptional customer service daily, ensuring customer inquiries and service appointment requests are handled in a professional yet friendly manner. Service Coordinators develop and articulate their knowledge of services and products through extensive training provided by McGeorge Toyota. Responsibilities include but are not limited to the following: · Receives and responds to inbound service inquiries via phone, text, and email. · Schedules service appointments, ensuring smooth workflow and customer satisfaction. · Actively listens and translates customer needs into service opportunities. · Resolves or escalates customer concerns to appropriate manager or department. · Facilitate parts ordering and transportation requirements when necessary. · Other tasks as assigned to support both Service and Sales Departments. Qualifications · Customer service, sales, telemarketing, and/or hospitality experience preferred · Excellent verbal and written communication skills; bilingual is a plus but not required · Proven ability to multi-task within a fast-paced environment · Proficient PC skills and Microsoft Office · High School diploma or equivalent We offer a great work environment and an excellent benefits package. Requires pre-employment background including drug screening. David R. McGeorge Car Company is a drug free equal opportunity employer.

The ideal candidate will be responsible for assiting customers in a busy call center environment and being able to determine the nature of the call and directing accordingly. Duties may include but not limited to: Processing the complaints Filing requests for customers and distribution centers Tracking shipments and orders Preparing reports Various administrative duties: distributing mail, filing, faxing, processing forms, auditing documents, and data input ***This position requires candidates with a great work ethic and a great attendance record.*** Qualifications 3+ years experience in the customer service field Previous administrative and/or call center experience is a major plus Additional Information Shift: Monday-Friday, any time between 7:00AM-7:30PM Pay Rate: $10.00

The ideal candidate will be responsible for assiting customers in a busy call center environment and being able to determine the nature of the call and directing accordingly. Duties may include but not limited to: Processing the complaints Filing requests for customers and distribution centers Tracking shipments and orders Preparing reports Various administrative duties: distributing mail, filing, faxing, processing forms, auditing documents, and data input ***This position requires candidates with a great work ethic and a great attendance record.*** Qualifications 3+ years experience in the customer service field Previous administrative and/or call center experience is a major plus Additional Information Shift: Monday-Friday, any time between 7:00AM-7:30PM Pay Rate: $10.00

Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open at our Ashland branch. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include: Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction. Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite. Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair. Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion. Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call. Maintain an adequate level of tools necessary to perform the service requirements. Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed. Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines. Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders. Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis. Ensure that the service truck is properly maintained in good working condition and appearance. Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers. Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies. Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies. General qualifications for this role: High School or GED Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery Must be able to read and interpret technical manuals and drawings Must have Commercial Driver's License (CDL) *Link-Belt Cranes does not accept unsolicited resumes or calls from third-party recruiters or employment agencies*

Eagle Construction of VA, LLC is currently seeking a passionate, committed person to fill a part-time, non-exempt Design Center Representative position in our Richmond Design Center. are Saturday and Sunday 11-5. About Our Company: At Eagle, our greatest values are our human values, guiding everything we do and every moment we create together. We believe that attitude is everything; we roll up our sleeves and won't quit until the job is done. Eagle team members should always strive to be their individual best but above all, we win together as a team. Essential Duties and Responsibilities: Lead homebuyers and guests to meeting space and alert Eagle team members of their guest's arrival. Ensure that all office spaces are well-organized, re-stocked as appropriate and welcoming. Notifies on-site Design Consultant of all maintenance requests for featured installed options (light fixtures, broken samples, light bulb outages, etc.) Maintains the overall functions and maintenance of the Design Center (make sure it is clean, organized, and labeled correctly). Ensures all technology is turned on and working during business hours. Receive, sort and forward incoming mail and deliveries. Process outgoing mail. Coordinate the pickup and delivery of express mail services (FedEx, UPS, etc.). Deliver packages to the desk of each individual as they come in. Assist Eagle team with copying, faxing, filling and other tasks as time permits and as directed by management. Provide an Elevated Homebuyer Experience to all potential and current homebuyers Assists in all operations of the Richmond Design Center as a retail environment. Qualifications Position Requirements: Proficiency in use of MS Office Suite Highly motivated individual with a strong work ethic who is goal and achievement oriented. Ability to work independently and take initiative needed to excel. Excellent customer service, communication and interpersonal skills (friendly, courteous and helpful). Able to complete a variety of tasks in a timely, organized manner to support the Design team and overall sales process.

This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently. ESSENTIAL FUNCTIONS: 1. Acute focus to manage and maintain the scheduling templates. 2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience. 3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively. 4. Documents call details clearly and concisely in alignment with AVP standards 5. Enters patient data into registration and medical records systems. 6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments. 7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients 8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 9. Modifies the schedule to accommodate emergency situations. 10. Provides patients with pre-service instructions and confirms appointment details 11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution 12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate 13. Makes initial contact with cold call referrals 14. Conducts annual exam reminder calls 15. Exercises utmost diplomacy and tact to provide excellent customer service for patients 16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience. 17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements. 18. Completes other functions as requested by management SKILLS AND ABILITIES: 1. Strong communication and out-going, positive interpersonal skills. 2. Problem-solving and analytical skills. 3. Attention to detail. 4. Ability to retain information and work with minimal supervision, after training 5. Empathetic personality with attention to patient's needs. 6. Strong organizational skills with attention to detail; ability to prioritize tasks. 7. Ability to work as a team member and uphold organizational standards and values. 8. Demonstrated computer literacy. REQUIRED COMPETENCIES 1. Excellent judgment, dependability, and conscientiousness. 2. Demonstrated high ethical standards and integrity. 3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. 4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy 5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed. 6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. EDUCATION AND EXPERIENCE Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems. Job Details & Benefits • Seeking full-time applicants • Full-Time employees are eligible for: • Medical, Dental, and 401(k) through the company • Generous PTO plans and paid holidays

Join the Kalahari Experience At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities-treating people like family and creating spaces where everyone feels valued. Now Hiring: Director of Guest Services In this role, you'll directly supervise the front office, bell staff and concierge teams as well as work in partnership with the Front Office Manager(s), Director of Rooms and the Guest Experience team to achieve our desired results. You'll potentially serve as the Property Manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. As a leader, you'll bring our Promise to life-supporting associates, inspiring teamwork, and delivering unforgettable guest experiences. Onboarding for this role will likely begin in Quarter 2 or Quarter 3. What You'll Do: Oversee daily guest services operations, ensuring exceptional service delivery and a seamless experience across all touchpoints. Lead, coach, and develop guest services teams to create a positive, high-performing work environment. Design and implement service standards, policies, and procedures to consistently exceed guest expectations. Manage budgets, staffing, and resources to optimize efficiency, service quality, and departmental performance. Analyze guest feedback and service metrics to identify trends, resolve issues, and drive continuous improvement initiatives. What We're Looking For: Four years of previous front office or guest service manager experience. Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. Experience growing others - and looking for growth. Basic P&L/budget experience. Passion, energy, self-motivation and an infectious personality! Preferred Requirements Bilingual, in Spanish and English. Experience with a property of 500 rooms or more. Formal training or hands-on education in hotel management and operations. Basic sales experience. Why Kalahari? Career growth with promotion from within Comprehensive benefits (401k, health, vision, dental) Discounts, perks, and education assistance Be part of something extraordinary. Apply today and help us Lead with Love. Kalahari Resorts & Conventions is an Equal Opportunity Employer.