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Customer Experience Representative
RFID Hotel
Customer service agent job in Tampa, FL
RFID Hotel, a division of Avery Products Corporation is looking for a Customer Experience Representative. You will engage with customers and teammates via phone and email to provide a seamless customer experience throughout the order process, strengthening customer relationships. The ideal candidate should be confident working independently as well as comfortable working with a growing team.
WHAT WE OFFER
Competitive pay - $20.00 - $22.00/hour based on knowledge, skills and relevant experience + Quarterly Bonus potential
Dynamic, energetic work environment with an exceptional talented workforce.
Great comprehensive benefits including Medical, Dental, Vision, Short-Term and Long-Term Disability, Company provided & paid life insurance
Excellent 401K Retirement Plan with generous company match.
Work life balance, 12 company paid holidays, paid vacation and paid sick time
WHAT YOU WILL BE DOING
Provide professional front-line email and phone communication to customers for service-related inquiries and complaints
Data entry and maintenance in Netsuite ERP system including order processing, communications logging, and contact updates
Work closely with other departments to ensure a smooth customer experience
Gather customer feedback, reporting and escalating product or service issues
Organize and prioritize multiple concurrent tasks while remaining highly responsive to customer and team needs
Take ownership of assigned tasks and seek opportunity to engage with customers and provide meaningful value throughout the stages of the customer journey
WHAT YOU NEED TO SUCCEED
Excellent professional verbal and written communication skills
Proven passion for providing a stellar customerservice experience
Strong attention to detail
Proactive communication and pre-emptive problem solving
High school diploma or equivalent minimally required
Experience working in professional services or sales team settings
Working on-premises during normal business hours Mon-Fri 9am-6pm
ABOUT US
As the largest and most-trusted supplier of RFID key cards and credentials for hotels, RFID Hotel leads uniquely at the intersection of technology and meaningful change by providing the best quality products and the highest level of customerservice. With thousands of hospitality customers across the globe and millions of products in circulation, our vision is to cultivate an ecosystem of operational efficiency that enables the best experiences. Just like our customers, we are change-agents who are passionate about making a positive difference in the lives of those we serve, and we're inspired by the opportunity to help them deliver desired outcomes.
RFID Hotel operates within the Avery North America Division of CCL Industries, a world leader in specialty label packaging solutions for global corporations, small business and consumers. Our offices are located in Tampa, FL.”
All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.
Thank you for your interest and considering this opportunity! Please send resume when responding.
$20-22 hourly 3d ago
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Ground Operations Agent
Allegiant 4.0
Customer service agent job in Clearwater, FL
This position is responsible for overseeing and providing operational support to airport Ground Operations/CustomerService (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, . Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Years of Experience: Minimum one (1) year CustomerService experience, airline industry experience
Preferred Requirements
• Allegiant CustomerService and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Must be able to communicate with internal and external customers with professionalism and integrity.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Must be willing to work a flexible schedule including nights, weekends and holidays.
• Must be at least 18 years of age and possess a valid driver's license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Job Duties
• Coordinate and direct duties and activities of CustomerService/Ground Operations (Cross-Utilized) agents.
• Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
• Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
• Report safety hazards and incidents to supervisor.
• Perform functions of a CustomerService/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
• Schedule based upon operational need and seniority.
• Assign employees to work specific job functions as needed.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Ensure FAA, Allegiant Air and airport regulations are followed.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal in the planes and push back the aircraft.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Lead by example and motivate team members.
• Ability to read and write English.
• Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
• Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
For more information, see *************************
$16 - $16 an hour
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$16-16 hourly 7d ago
Customer Service Representative
Airgas 4.1
Customer service agent job in Largo, FL
Ensure outstanding customerservice through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals to customers. Coordinating with Service Managers and Area Beverage Managers. Following the escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting. We are responsible for building and maintaining the business relationship with our customers, Service Managers and Area Beverage Managers by providing world class customerservice to our internal and external customers. This position will also be responsible for responding to customer calls and working with Area Beverage Managers and Service Managers to provide products and services to ANC (Airgas National Carbonation) customers.
Responsibilities
Determine course of action according to customers' needs
Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills.
Follow up with customer and advise on response method and time frame
Coordinate with A/R on delivery issues due to non-payment
Liaison between customers and drivers to help business run efficiently
Non-technical customer support
Handles next level CustomerService issues.
Troubleshooting calls.
Excellent follow up skills
Work with different departments on training and projects
Answer phones and respond to customer request
Provide customers with product and service information
Transfer calls to appropriate departments
Assist with special projects given by supervisors
Assist with voicemail requests
Provide customers with product and service information
Assist with rush deliveries
Update and create processes as needed
Assist with Portal/ Email Orders
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Google Suites and/or Microsoft Suite
$24k-31k yearly est. 5d ago
Ground Operations Agent
Allegiant Air 4.6
Customer service agent job in Clearwater, FL
This position is responsible for overseeing and providing operational support to airport Ground Operations/CustomerService (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, . Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Years of Experience: Minimum one (1) year CustomerService experience, airline industry experience
Preferred Requirements
Allegiant CustomerService and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Must be able to communicate with internal and external customers with professionalism and integrity.
Must be well groomed and adhere to dress code policy.
Ability to work efficiently under time constraints.
Must be willing to work a flexible schedule including nights, weekends and holidays.
Must be at least 18 years of age and possess a valid driver's license.
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Job Duties
Coordinate and direct duties and activities of CustomerService/Ground Operations (Cross-Utilized) agents.
Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
Report safety hazards and incidents to supervisor.
Perform functions of a CustomerService/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
Schedule based upon operational need and seniority.
Assign employees to work specific job functions as needed.
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Ensure FAA, Allegiant Air and airport regulations are followed.
Assist Customers with special needs, i.e., Customers who need assistance in boarding.
Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
Marshal in the planes and push back the aircraft.
Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
Lead by example and motivate team members.
Ability to read and write English.
Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
For more information, see *************************
$16 - $16 an hour
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$16-16 hourly 8d ago
Customer Service Representative
Net2Source (N2S
Customer service agent job in Palm Harbor, FL
Job Title: CustomerService Representative
Duration: 3 Month (possible extension)
Shift: M-F 8am - 5pm
Qualifications:
This is an in-person role.
High school diploma or equivalent.
Experience:
One to two years related experience.
Intermediate knowledge of Computer experience required.
Intermediate knowledge of MS Office (Outlook & Excel) required.
Extensive data entry/10-key skills/order processing skills
Ability to handle multiple tasks.
Strong communication and customerservice skills.
Heavy phone experience is a plus.
Accounts payable knowledge is a plus
Responsibilities:
Support residential installation and service departments.
Provide superior customerservice to internal and external customers.
Coordinate, prioritize and schedule installations and service appts.
Provide reception coverage as needed.
Other duties as assigned, which may include but are not limited to:
Act as payroll liaison
Assist with Ops Support/Administrative duties including but not limited to ordering supplies, filing, backup when Lead Admin is out.
Handle incoming customer/associate relations calls.
Process accounts payable invoices.
$24k-32k yearly est. 1d ago
Bilingual English and Japanese Customer Service Representative
Unitedhealth Group 4.6
Customer service agent job in Tampa, FL
$1000 Sign-On Bonus for External Candidates
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Japanese, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The CustomerService Representative is responsible for handling all incoming Billing, Eligibility, benefits, claims, appeals and grievances calls, chat, e-mails and serving as the primary point of contact for departmental inquiries. This role provides expertise and customerservice support to members, customers, and / or international providers through direct phone - based interactions, resolving a wide range of inquiries.
This position is full time (40 hours / week). Employees must be willing to work any shift in a 24 / 7 department, including weekends, holidays, and occasional overtime based on business needs.
We provide 12 weeks of paid training, which is mandatory (no PTO during this period). The hours during training will be 8:00am - 4:30 pm EST from Monday - Friday. After training is complete, your assigned shift will remain fixed. Training will be conducted virtually from your home.
Primary Responsibilities:
Ensures quality customerservice for internal and external customers
Responds to incoming customerservice requests, both verbal and written (calls, emails, chats)
Places outgoing phone calls to complete follow - up on customerservice requests as necessary
Identifies and assesses customers' needs quickly and accurately
Solves problems systematically, using sound business judgment
Partners with other billing and eligibility department representatives to resolve complex customerservice inquiries
Monitors delegated customerservice issues to ensure timely and accurate resolution
Applies appropriate communication techniques when responding to customers, particularly in stressful situations
Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures
Addresses special (ad - hoc) projects as appropriate
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customerservice experience with analyzing and solving customer problems
1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applications
Bilingual fluency in English and Japanese
Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs
Preferred Qualifications:
2+ years of customerservice experience in a call center environment
Experience in the healthcare industry
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL, or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed standard is 20mbps download / 5mbps upload. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
Soft Skills:
Comfortable with communicating via email, chat, and phone calls to provide support and resolve inquiries
Understanding customer concerns accurately and responding appropriately
Using sound judgment to resolve issues systematically
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RED
$17.7-31.6 hourly 2d ago
Guest Services Coordinator (Corporate Housing)
Alchemy Global Talent Solutions 3.6
Customer service agent job in Tampa, FL
Join the fast-paced corporate housing sector as a Guest Services Coordinator to join a leading corporate housing company based Tampa, Florida
This role is ideal for customer-focused professionals who excel in guest relations, problem-solving, and communication. You'll play a pivotal part in enhancing the guest experience by delivering high-touch support and advocating on their behalf.
What You'll Be Doing:
Advocate on behalf of guests to resolve issues with properties and external partners.
Provide guests with support regarding package deliveries, key access, and local information.
Relay urgent safety communications during severe weather events to guests and clients.
Uphold a perfectionist, guest-first mindset in all service-related duties.
Coordinate effectively with Guest Services team members for seamless operations.
Resolve maintenance or service-related concerns reported by guests and clients.
Participate in the emergency out-of-hours telephone rota to handle urgent matters.
Contribute to the ongoing improvement of guest services processes.
Maintain accurate records of guest issues and resolutions.
Communicate clearly, courteously, and professionally across all channels.
Use systems and tools to document service updates and guest feedback.
Support other departments by sharing relevant guest-related insights.
What We're Looking For:
Previous experience in guest services, corporate housing, relocation, or moving industry preferred.
Strong customerservice orientation with a professional demeanour.
Excellent written and verbal communication skills.
Proficient in MS Word, Excel, and other standard office software.
Ability to work in a fast-paced environment with a calm, solution-focused approach.
Passion for delivering top-tier guest satisfaction and service excellence.
.
$21k-28k yearly est. 1d ago
Eye Care Professional
Clear Sight Partners, LLC
Customer service agent job in Ruskin, FL
Opportunity at Cypress Village Plaza - Ruskin, FL
Opti-mart - Up to $30/hour depending upon exp and licensure (monthly bonus)
At Opti-mart, a Sight360 company, we are building the regions premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 15 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service.
We are looking for an energetic and highly customer focused Eye Care Professional to join our Opti-Mart team!
Requirements:
The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patients lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patients vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses.
Essential Functions and Responsibilities:
Obtain patients prescription from ophthalmologist or optometrist
Gather patients information including vision and medical insurance information
Schedule, confirm and maintain appointments
Recommend frames, lenses and products that are suitable for the patients style, face and specifications
Adjust and fit frames according to the prescription and patients specifications, as well as to the patients face.
Prepare and submit the order to the proper lab for manufacturing
Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
Assist with frame inventory, contact lens inventory, marketing materials and office supplies
Teaching patients how to wear and care for both contact lenses and eyeglasses
Repairing or replacing broken frames
Administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
Multi-tasking to help patients in a timely manner
Position/Type/ Expected Hours of Work:
This is a full-time position and core hours of work and days are Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturday from 9:00 a.m. to 2:00 p.m.
Travel:
The role may require travel to other locations in the area to support business needs.
Qualifications:
Minimum 2 years' experience in Retail Sales
Ability to demonstrate strong customerservice skills.
Optical experience PREFERRED. Will pay the higher rate for FL Licensed Optician
Skills and Abilities:
Customerservice oriented
Excellent interpersonal and communication skills
Problem solving skills required
Managing multiple patients
Assisting patient in selections of proper eyewear
Teaching patients
Computer proficient
Able to perform necessary math skills
Benefits
8 Paid Holidays
Paid Time Off (begins to accrue immediately)
Medical, Dental, Vision Insurance
401k and match
Employee Recognition Events
Compensation details: 16-19 Hourly Wage
PIe51cbdb39ffe-31181-39303719
$30 hourly 8d ago
Call Center Representative *** ONSITE ***
DEX Imaging 3.7
Customer service agent job in Tampa, FL
Description Experienced CustomerService Representative Desired! Full-Time | Onsite | Monday - FridayJoin a Team Where Your Work MattersLooking for more than just a job? At DEX Imaging, we believe great customerservice starts with happy, supported employees. As a Tier 1 CustomerService Representative, you'll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we'd love to meet you.What DEX Can Offer You!
Full-time schedule (40 hours per week)
Competitive pay and full benefits package
Competitive PTO and paid holidays
Career growth, development, and internal promotion opportunities
Paid in-house training
Employee recognition and rewards programs
Corporate discounts and employee perks
Full access to our DEXpresso Café with complimentary specialty coffee drinks
A positive, supportive, and team-focused workplace
What You'll Be Doing
Be the first point of contact for customer inquiries
Communicate clearly and professionally with customers and internal teams
Identify customer needs and provide timely, helpful solutions
Answer incoming calls and route them to the appropriate department
Work closely with Tier 2 teams to escalate and resolve technical issues
Track, document, and follow up on unresolved issues
Use multiple systems to accurately capture customer information
Stay current on new processes, tools, and technology
Assist customers via phone, email, chat, and other communication channels
Perform other duties as assigned
What We're Looking For
High school diploma or equivalent experience
2-3 years of customerservice or call center experience preferred
Ability to work onsite from 9:30 a.m. - 6:00 p.m. EST (with flexibility as needed)
Strong multitasking skills (talking and typing at the same time)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to navigate multiple systems in a fast-paced environment
Empathy, professionalism, and a customer-first mindset
Why DEX Imaging?At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career-not just collect a paycheck. Ready to get started?
Apply today and become part of a company that truly values its people.
$25k-32k yearly est. Auto-Apply 8d ago
Customer Experience Representative
J L Marine Systems Inc. 4.4
Customer service agent job in Tampa, FL
Job DescriptionDescription:
Job Purpose
The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.
Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Actively listen to customers to understand their needs and determine appropriate solutions.
Provide basic to moderate technical assistance.
Process inbound orders accurately.
Participate in cross-training across technical and sales-related customerservice tasks.
Resolve common customer concerns, such as shipping or invoicing issues.
Perform other duties as assigned.
Requirements:
Skills and Qualifications
High school diploma or GED required.
1-2 years of customerservice experience preferred (internships, part-time roles, or volunteer experience accepted).
Strong multitasking ability.
Excellent communication and customer relationship skills.
Ability to work effectively in a team environment.
Relevant certificates or related experience a plus, but not required for entry-level consideration.
$26k-31k yearly est. 5d ago
Customer Support Agent
Nuvision 4.3
Customer service agent job in Tampa, FL
Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Training & development
About the Role: Clearwater Solutions is seeking a Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and on-site
Assist customers with product information, order status, and issue resolution
Escalate complex issues to the appropriate department
Maintain accurate customer records and documentation
Requirements:
Excellent communication and interpersonal skills
Previous customerservice experience preferred
Ability to multitask and work in a fast-paced environment
High school diploma or equivalent
About Us: Clearwater Solutions is a leading provider of innovative products in the Tampa area. With over 10 years of experience, we are dedicated to delivering high-quality solutions and exceptional customerservice. Our team is passionate about creating a positive work environment and fostering growth opportunities for our employees. Compensación: $45,000.00 - $55,000.00 per year
$45k-55k yearly Auto-Apply 60d+ ago
Customer Service Inbound
Partnered Staffing
Customer service agent job in Largo, FL
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Tittle:
Customer Support Representative
Location: Largo
, FL
Must have:
1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day)
2. Call center or retail customerservice experience.
3. Excellent clear communication skills
4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017.
5. Must be able to start 8/22
Job Description:
Role and Responsibilities
Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week
Determine specific breakdown location, and secure appropriate dispatch service for the customer
Represent well established and internationally known brands
Work in a positive, production driven environment
Qualifications and Education Requirements
Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide
Ability to read maps and utilize internet resources to determine customer's location
Active listening skills
1-2 years of experience in CustomerService (Call Center preferred)
High School Diploma or equivalent
Schedule Flexibility is a must
Desire to help others
Possess a positive attitude
Regular, predictable attendance is an essential function of this job
Preferred Software Skills (please include skill level for each)
Intermediate Microsoft Office/Windows Proficiency
Basic PC knowledge and ability
Additional Information
Please contact Roja Maturi at 727-378-1166
$37k-84k yearly est. 2d ago
Customer Service Agent
GAT 3.8
Customer service agent job in Sarasota, FL
As a customerserviceagent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$22k-28k yearly est. 14d ago
Customer Support & Sales Agent
Insight Global
Customer service agent job in Saint Petersburg, FL
This is a great opportunity to work for an international Logistics any Supply Chain company. As the CustomerService & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicingcustomers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated. Pay ranging from $19-21/hr based on location & experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- Basic computer skills - Understanding of Microsoft Office Suite
- Bilingual (English/Spanish)
- 2-5+ years of CustomerService experience and/or Sales experience
- Organized, reliable, & meet deadlines
- Strong written and verbal communication skills - Retail experience
- Microsoft Excel
- Logistics experience/supply chain experience
- Experience with FedEx, UPS, USPS, etc.
$19-21 hourly 60d+ ago
Licensed Sales and Customer Support Agent
Michael Buric State Farm Agency
Customer service agent job in Clearwater, FL
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Insurance Sales / CustomerService Representative - State Farm Agent Team Member. Active Resident CustomerService license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Salary plus /bonus
Paid Time Off (vacation, holidays, personal/sick time)
Allowance for health insurance
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Florida 220 Agent License or 440 Customer Rep License (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$28k-40k yearly est. 13d ago
Call Center Representative - Medical
Central Florida Health Care 3.9
Customer service agent job in Winter Haven, FL
Title: Call Center Representative - Medical Reports to: Call Center Supervisor FLSA Status: Non-Exempt Personnel Supervised: None Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.
MINIMAL QUALIFICATIONS:
* Education: High School Graduate or GED
* Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.
* Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
* Schedule medical, dental and optometry appointments by phone.
* Collect patient demographic and insurance information.
* Cancel and reschedule medical, dental and optometry appointments
* Understand and apply CFHC scheduling template.
* Transfer calls appropriately
* Work provider follow-up requests on outbound calls
* Must be available from 7 am until 6 pm
BENEFITS:
Competitive Salary
Federal Student Loan Forgiveness:
PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
Excellent medical, dental, vision, and pharmacy benefits
Employer Paid Long-Term Disability Insurance
Employer Paid Life Insurance equivalent to 1x your annual salary
Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
Malpractice Insurance
Paid Time Off (PTO) - 4.4 weeks per year pro-rated
Holidays (9.5 paid holidays per year)
Paid Birthday Holiday
CME Reimbursement
401k Retirement Plan after 1 year of service (w/matching contributions)
Staff productivity is recognized and rewarded
PHYSICAL REQUIREMENTS:
* Requires 80% or more spent standing/sitting.
* Independently mobile
* Lifting and/or transporting up to 20lbs.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
$25k-31k yearly est. 5d ago
Customer Solutions Representative
St. Luke's Cataract & Laser Institute 3.7
Customer service agent job in Tarpon Springs, FL
We're excited to invite you to our upcoming Job Fair, featuring open interviews on Wednesday, January 21, 2026, from 4:00 p.m. to 7:00 p.m. Join us at our Tarpon Springs location (43309 US Hwy 19, Tarpon Springs, FL 34689) to meet our team, learn more about our opportunities, and take the next step in your career.
We look forward to meeting you!
SAY "HIRE ME" IN YOUR RSVP TO: *******************
Customer Solutions Representative
St. Luke's Cataract & Laser Institute is looking to hire a full-time Customer Solutions Representative to join our team at our Tarpon Springs location.
About the Position
The Customer Solutions Representative reporting to the Revenue Cycle Manager is responsible for taking inbound calls to answer patient's question about their medical bills. The ideal candidate will be comfortable in working in a team environment and has a strong customerservice focus to effectively interact with patients, doctors, staff and management.
Responsibilities:
* Respond to inbound calls, emails, and messages from patients, insurance carriers, and providers regarding insurance billing and claim issues
* Provide clear and accurate information regarding claim status, benefit coverage, balances, co-pays, deductibles, and authorization requirements
* Resolve or escalate customer concerns involving insurance denials, coordination of benefits (COB), and payment disputes
* Investigate account balances by reviewing EOBs, remittance advices, claim notes, and insurance policies
* Contact insurance carriers as needed to verify claim receipt, payment status, or denial reasons
* Work with internal billing and coding staff to resolve discrepancies and ensure appropriate follow-up on claims
* Document all customer interactions and actions taken within the billing system or CRM
* Track open issues and ensure timely follow-up and closure of outstanding inquiries
* Assist in preparing letters or forms required for appeals, corrected claims, or additional documentation requests
* Educate patients on insurance terminology, claim processes, and their financial responsibilities
* Explain payment options, including setting up payment plans or connecting them with financial counseling services
* Help patients understand coordination of benefits, prior authorization requirements, and out-of-network implications
What do we kook for?
* Solid understanding of medical insurance including deductibles, copay and coinsurance is highly preferred
* Experience with verifying and interrupting medical befits for Medicare, Medicaid and major commercial health insurance and secondary payers required
* Experience processing provider referrals and prior authorization requests
* Understanding of medical terminology and ICD-10 codes and Diagnosis
* Familiar with individual payer guidelines and authorization/referral requirements based on insurance plans and if needed communicate with insurance companies via phone and/or website to provide any supporting clinical documentation needed to complete the authorization process
* Ensure complete and accurate information maintained in patient account including authorization or referral received from payer or Primary Care Physician
* Strong people skills required; diplomatic, patient, flexible and able to multi-task and be cross trained on all functions within the Insurance Verification Department
* Must be mobile in an office setting, sitting, standing, walking, and bending
* Perform general duties and other functions as required or assigned
* Working knowledge of Microsoft Suite including Excel, Word, Outlook
Company Mission
"Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.
Why work at St. Luke's?
St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve.
The Benefits of working for St. Luke's
* Opportunity to build a career with a longstanding, reputable organization
* Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay
* The chance to work with and learn from excellent doctors and staff
* Career Advancement opportunities
* See more benefits at *******************************************
We are an Equal Opportunity Employer and a Smoke & Drug Free Workplace
We participate in the E-Verify Program
$56k-65k yearly est. Easy Apply 2d ago
Customer Relations Specialist
Service Pros Auto Glass
Customer service agent job in Wesley Chapel, FL
Job Description
Customer Relations Specialist - Wesley Chapel
Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay
Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it.
What You'll Do
Greet customers in the service drive
Identify simple windshield replacement needs (we train you!)
Explain options and help schedule service
Build relationships with dealership staff
Track customer interactions and hit daily/weekly goals
What We're Looking For
No experience required - we train fast
Positive, outgoing, and coachable
Strong people skills
Valid driver's license & reliable transportation
What You Get
$1,000-$2,500+ weekly
Weekly pay
Fast training & clear growth opportunities
Supportive, team-first culture
Fun team events & bonuses
Apply Today
Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
$27k-42k yearly est. 12d ago
Part -Time Art Show Customer Service - 3 Day Work Weeks Available!!!
Artome 4.0
Customer service agent job in Lakeland, FL
Artome is the most experienced Youth Art Show provider in the Country!. Our team has taken part in thousands of school Art Shows over the past 10 years and we LOVE what we do! We work with Pre\-School, Private, Elementary, Middle and High Schools to showcase the student artwork in a professional gallery setting.
We offer flexible work week's, 3 days to 5 days available. We can accommodate most scheduling needs.
As an Art Show CustomerService Representative:
\- You will be the Art Show Primary contact.
\- Organize the set\-up and break\-down of the Art Show displays.
\- Use our point of sale system to process sales.
\- Answer all questions, concerns and resolve issues.
\- Ensure accurate inventory counts are completed at the start\/end of the event.
\- Promote Artome suggested products.
\- Assist the teacher, students and parents in locating art work.
\- Lead a team and\/or volunteers to assist in setting up\/breaking down
\- Must have valid Drivers License and Smart Phone
Requirements
Ability to stand for prolonged periods of time
Perform Basic Math\/Sales\/Problem Solving Skills
Must be able to lift 35 lbs+ repetitively
Organized and Detail Oriented
Punctuality and Time Management Skills
Ability to Manage Team of 2 or more
Ability to work independently and self manage
Benefits Along with flexible scheduling, positive (and really fun) work environment, we offer our associate a great hourly rate with cross training and growth potential!
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$15 hourly 60d+ ago
YES Call Center Specialist - Tampa YMCA
Tampa Metropolitan Area YMCA 3.7
Customer service agent job in Tampa, FL
Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention.
The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity.
Critical areas of expertise include:
* Knowledge of computers and ability to learn software applications
* Excellent verbal, interpersonal and problem-solving skills
* Working well in team environment
* Highly organized and able to multi-task
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
YMCA Engagement and Solutions Center Call Center
* Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events.
* Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff.
* Provides excellent customerservice and enhances the YMCA experience to guests, members, program participants, and staff.
* Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor.
* Ability to work towards common goals and objectives in a collaborative and team-centered environment.
* When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations.
* Perform all duties, tasks and projects as assigned by supervisor.
* Assists with other projects as needed and participates in all staff meetings and/or related meetings.
* Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor.
POSITION REQUIREMENTS:
Education/ Experience Required:
* High school degree, or equivalent is required. Associate's degree preferred.
* Excellent verbal, interpersonal and problem-solving skills
* Bilingual in English and Spanish
* Ability to work in a fast-paced and constantly-changing environment
* Ability to multi-task
* Ability to relate effectively to diverse groups of people from all social and economic
segments of the community
* Ability to handle conflict professionally and manage conflict resolution in a timely manner
* Previous customerservice, sales or related experience
* Knowledge of computers
* Must be able to work flexible hours including evenings, weekends, and holidays
* Able to learn and understand YMCA membership operating system and call center software
Certifications/Trainings Required:
* Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
* Maintain other required certifications as stated in the training matrix.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to:
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device
* Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting
* The employee frequently is required to sit and reach, and must be able to move around the work environment
* Ability to lift and move a minimum of 30 pounds
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold
* The noise level in the work environment is usually moderate
* This position may require availability to work flexible hours including evenings, weekends, and holidays as needed
* Must be able to perform all duties and functions of those that are supervised
How much does a customer service agent earn in Riverview, FL?
The average customer service agent in Riverview, FL earns between $18,000 and $31,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Riverview, FL
$24,000
What are the biggest employers of Customer Service Agents in Riverview, FL?
The biggest employers of Customer Service Agents in Riverview, FL are: