Customer Service Representative
Customer service agent job in Kansas City, KS
We're partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you're someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.
Responsibilities:
Take customer orders by phone and email for commercial appliances and parts
Enter detailed product orders accurately, including shipping and freight specifics
Respond to customer inquiries and provide support or escalate as needed
Maintain customer accounts and track order activity in internal systems
Reconcile machine orders with production reports and generate weekly reports
Support key account tracking and documentation for leasing and consignment
Stay flexible and cross-trained, supporting team coverage and shared responsibilities
Assist with other duties as assigned by the customer service manager
Requirements:
Strong attention to detail and ability to keep track of order specifications
Excellent communication skills and a service-oriented approach
Comfortable working in an open office environment with multiple conversations happening
Basic proficiency with Microsoft Office and ability tolearn new software
Reliable, professional, and eager to learn the products and parts they support
Previous customer service experience is a plus
Reservation and Transportation Ticket Agents and Travel Clerks (Transportation and Warehousing)
Customer service agent job in Kansas City, KS
Mercor is recruiting **Reservation and Transportation Ticket Agents and Travel Clerks who work in the Transportation and Warehousing Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as an Reservation and Transportation Ticket Agents and Travel Clerks.
Applicants must: - Have **4+ years full-time work experience** as a Reservation and Transportation Ticket Agent and Travel Clerk - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Costco Free Sample Representative
Customer service agent job in Kansas City, MO
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak!
In this position, you'll:
Drive sales by engaging customers and bringing brands to life through live events and product sampling.
Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest.
What we offer:
Competitive wages: $ 15.25 per hour
Growth opportunities - We promote from within
No experience needed - we provide full training and team support
Weekend shifts on Friday, Saturday, Sunday
Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks
Now, about you:
Are friendly, enthusiastic, and comfortable interacting with customers and store management
Are 18 years or older
Available to work 2+ shifts per weekend, Friday through Sunday.
Available to work minimum 3 weekends per month.
Can lift up to 50 lbs. and stand for up to 6 hours
Are comfortable preparing, cooking, and cleaning work areas and equipment
Have reliable transportation
Demonstrate excellent customer service and teamwork
Are a motivated self-starter who works well independently and with others
Always put safety first in a retail environment
If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
Customer Service Representative
Customer service agent job in Missouri City, MO
Full job description : Customer Service Representative
We are seeking a highly organised and motivated Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong Customer Service Representative administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This position is opened to any person seeking short-term, work at home, part-time or full-time job. The hours are flexible and no previous experience is required. Our paid market survey participants come from all backgrounds and markets including Customer Service Representative, Data entry clerk, administrative assistant, receptionist, sales assistant...
-If you are seeking a versatile part time work from home work, this is a fantastic position for earning a good side earnings.
DUTIES/RESPONSIBILITIES:
- Compile, sort and verify the accuracy of customer issues & data before it is entered
- Act as an assistant to the HR Manager
- Maintain logs of activities and completed work
- Typing/Data Entry of confidential client and financial data
- Perform other administrative task as assigned
- General work
- Data entry
- Receive calls, texts & emails on my behalf
- Book appointments & Flight reservation
REQUIREMENTS:
- Ability to maintain confidentiality concerning financial information
- Must display a high level of integrity and honesty
- Must be organised and able to prfioritize tasks efficiently and follow through on commitments
- Must be a highly motivated, self-starter who proposes solutions, rather than waiting for others to solve problems
- Must be flexible, adaptable and actively intervene to create and energise positive change
Requirements :
Computer - laptop - tablet or smart phone is required to perform work
Internet connection required. Any connection is fine as long as it is secure
You should be okay working on your own from home without immediate in person supervision (who doesn't want that!)
Read and follow written instructions
Typing is essential - data entry of at least 25 words per minute.
Customer Service Account Specialist
Customer service agent job in Riverside, MO
Qualifications:
5+ years of related work experience in customer service for a manufacturer
Excellent oral/written communication skills, ability to multi-task and prioritize workload
Strong PC skills
Responsibilities:
The ideal candidate will be self-motivated and take personal pride in their work. Excellent communication, customer service skills, and solid problem solving abilities will make the candidate successful. This position needs to be organized, detailed, and comfortable working on a computer throughout the day. The Customer Account Specialist is primarily responsible for directing and managing customer orders.
Essential Job Duties:
Provide exceptional service to the customer through timely and accurate communication
Proactively communicate the status of all open orders to the customer
Develop the daily load plan, schedule and track all loads for customer
Facilitate problem resolution for any order not meeting customer needs
Manage customer orders from time of receipt to delivery
Process EDI and non-EDI orders, ensuring all relevant information is present and accurate
Setup and maintain customer information in the ERP software system
Work closely with sales to understand and execute the customer plan
Work with production planning and transportation at multiple facilities to ensure orders are filled in full and on-time
Learn to utilize multiple customer systems as required
Create/Maintain customer order forms
Required to work closely with accounts receivable
Microsoft Excel and Outlook proficient
Strong attention to detail with excellent follow-up
Experience with Oracle JD Edwards is beneficial
Non-Essential Job Duties:
Will perform other related work as required.
In the absence of this employee, the direct manager or appointee will cover responsibilities.
GMP & PPE Required:
While on the production floor in the plant, you will be required to follow and help to enforce all GMP regulations in the plant. Anyone entering the production floor must follow the GMP rules in their employee handbook, which includes the required hairnets, beard nets, and earplugs. It is also required that all personnel wear safety glasses. Follows standard operating procedures including quality checks and procedures for all operations. Also follows HACCP and SQF requirements for food quality and safety.
Work Environment:
This position will work within an office environment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting - Approximately 80% of the time.
Standing - Approximately 10% of the time.
Walking - Approximately 10% of the time.
Bending/stooping - Occasionally
Crouching - Occasionally
Pushing/Pulling - Occasionally
Lifting/Carrying up to 50 lbs. - Occasionally
Verbal communication - Frequently
Written communication - Frequently
Hearing normal conversation - Frequently
Auto-ApplyCustomer Retention Specialist - Kansas City
Customer service agent job in Kansas City, KS
We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
* Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews.
* Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
* Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met.
* Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support.
* Provides peer support through on-the-job training and knowledge sharing.
* Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS or Dayton, OH.
Essential Job Functions
* Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
* Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
* Explains premium changes. Quotes, sells, and generates premium.
* Analyze, clarify and resolve complex policy and account related questions from external customers.
* Accesses account information and communicates while working in multiple systems across all brands.
* Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
* Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
* Resolves issues requiring expert support.
* Actively listens to customer concerns to identify trends or patterns.
* Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
* Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues.
* Leads implementation of process changes. Monitors performance metrics and prepares reports.
* Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
* Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.
* Stays current with relevant product(s), which includes all specialty lines.
* Champions change initiatives and fosters acceptance and support for these changes within the team.
Physical Actions
* Job is performed in-person at a Farmers office or virtually at an approved alternative work location.
* The physical work environment is indoors and climate-controlled with adequate lighting and ventilation.
* Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions.
* Frequently sits for prolonged periods of time, up to a full shift.
* Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces.
* Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance.
* Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties.
* Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift.
* Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees.
* Possesses clear vision, with or without correction, to visually read and verify information.
* Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects.
* Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.
* Jobs in this category require rare, if any, travel.
Education Requirements
* High School Diploma or equivalent required.
* Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license.
* Ability to be appointed to sell insurance in all states required.
Experience Requirements
* 2 years of experience in insurance or related field required.
* Experience providing advanced customer support within a high-volume, complex environment preferred.
Benefits
* Farmers offers a competitive salary commensurate with experience, qualifications and location.
* o DC/NJ/NY/OH Only: $27.04 - $45.90
* The starting hourly pay for this role is $27.38-$30.29, based on location.
* Bonus Opportunity (based on Company and Individual Performance)
* 401(k)
* Medical
* Dental
* Vision
* Health Savings and Flexible Spending Accounts
* Life Insurance
* Paid Time Off
* Paid Parental Leave
* Tuition Assistance
* For more information, review "What we offer" on https://*********************************/#offer
Job Location(s): US - KS - Kansas City, US - KS - Olathe, US - KS - Shawnee, US - MO - Kansas City
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************
Easy ApplyCustomer Service Representative (NE)
Customer service agent job in Kansas City, MO
DP World is growing, and we need motivated and reliable Supplier Compliance Specialists-Lead in Kansas City, MO! The ideal candidate is fast learning, quick thinking and reliable. When you join our team, you will have the opportunity to participate in training for the necessary skills and experiences that will change your career!
What DP World offers you
* Free snacks and drinks.
* Competitive medical, dental, vision and 401K benefits.
* Career growth - opportunity doesn't stop once you are in the door.
* Competitive vacation and PTO plans.
* Safe workplace, team environment, and management who cares!
SUMMARY OF THE POSITION
How you will contribute:
* Document installation progress and update asset management systems.
* Coordinate efficient operation of the department and ensure procedures are documented and followed.
* Assist with monitoring daily KPI's, Quality Metrics, & productivity administration is completed accurately and on time.
* Liaison with all operational departments to ensure smooth workflow & maximum synergy.
* Follow detailed deployment instructions, technical diagrams, and build sheets.
* Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs).
* Assist with planning and participating in the warehouse operations and activities.
* Responsible for assisting with training, development, and execution of supplier and customer policies and procedures.
* Administer all reports and documentation relative to assigned processes.
* Ensure that all supplier & shippers comply to the customer quality standards, compliance, and expectation according to the SOP
* Assist with research and reconcile any exception inventory discrepancies.
* Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
* Assist Supervisor with the update of the Inbound Supplier Tier Audit Process chart.
* Work with the Operations team to review operational requirements and ensure adherence to all standard operating procedures.
* Assist Supervisor with quality audits and multiple audit functions, including but not limited to, container audits, package audits, material audits and
* Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing.
* Constructively observe processes and procedures to provide feedback.
* Other duties as assigned to the supplier compliance team.
Your Key Qualifications
* High school diploma required; knowledge of quality standards (ISO9001, 14001, 45001) a plus.
* Strong verbal and written communication, analytical, and organizational skills.
Preferred Qualifications
* 3-5 years' experience in a B2B service-related position.
* 2-3 years' Quality Assurance.
* Experience as an Auditor in a Logistics and/or Manufacturing environment.
* Experience working within a Data Center
Quality & Safety Requirements
Quality
* Conform to the processes and requirements of our integrated management system.
* Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.
Safety
* Work to be compliant with the company environmental, health and safety standards and rules
Shift:
* 1A: Monday - Thursday, 6:00 AM - 4:30 PM
* 2B: Thursday - Sunday, 3:30 PM - 2:00 AM
* 3A: Monday - Thursday, 10:30 PM - 8:00 AM
These shift schedules are subject to change depending on the customer's workload
About the Role
How you will contribute
* Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
* Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
* Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
* Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
* Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
* Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
* Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
* Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
* Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
* Participating in syncreon control tower / customer projects.
* Being the voice of the customer.
Your Key Qualifications
* Fluency in oral & written English is essential.
* 2 years' work experience in a high tech customer services and logistics' environment.
* Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
* Responsiveness in dealing with Customer requests.
* Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
* Excellent interpersonal skills.
* Ability to work as part of a team and assist other team members during peak volume periods
* Experience in carrier network management.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Nearest Major Market: Kansas City
Job Segment: Logistics, Supply Chain, Data Center, Quality Assurance, QA, Operations, Quality, Technology
Customer Solutions Representative
Customer service agent job in Kansas City, MO
Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn!
Shift
Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday.
What You'll Do
As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization.
Your day-to-day might include:
* Talking to customers and our sales team by phone or email
* Placing and tracking product orders
* Providing accurate information about our tools and equipment
* Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work
* Learning about products and recommending solutions based on customer needs
What We're Looking For
We don't expect you to know everything on day one. We do expect:
* A high school diploma or GED
* A desire to build a long-term career with a stable, respected company
* Clear communication skills and a helpful attitude
* Attention to detail
* Proficiency typing and using computers
* The ability to work well in a team and stay organized in a fast-paced environment
* Reliability. You show up on time, ready to contribute
What You'll Get
We believe in rewarding our employees for their hard work and dedication:
* Competitive hourly pay
* Full benefits starting on your first day (medical, dental, vision)
* Paid time off and sick leave after 90 days
* 401(k) with company match and immediate vesting
* Employee discounts on Husqvarna products
* Paid parental leave (up to 12 weeks)
* Education assistance to help you grow your career
* Support for first-time homebuyers
Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Last date to apply:
We are continuously accepting applications
Customer Success Representative
Customer service agent job in Kansas City, MO
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
Main Duties and Responsibilities:
Main point of contact for our customer's operational team
Direct communication with customer in both written and verbal form
Provide feedback / resolve operational issues
Order management, tracking and troubleshooting, leveraging OMS (Order Management System)
Understand and support the flow of information to customers for accounting, reporting and inventory
Ensuring SKU's, PO's, Inventory, Kitting Orders etc. set-up, updated as needed
Communicate and coordinate with internal team members / departments to support excellent performance for our customers
Ensure accurate and timely monthly billing invoices
Understand customer contracts
Contribute to profitability of business with customer
Maintain accurate records of customer interactions
Facilitating the understanding and executing of customer operational requirements with internal team
Create reports, evaluate information, track costs as required supporting the customer account
Interface with third-party vendors, learning additional software processes
Coordinate activities in the contact center including; updating promotions, forecasting volume, improvement of service levels by assisting in the training of call center agents
Manage tasks for both internal and external projects
Gather and share customer feedback
Identify opportunities to continuously improve
Be a goodwill ambassador for the company by courteous treatment of all customers
Provide exceptional service to all internal and external customers
Assumes additional related responsibilities as required
Requirements:
Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Critical thinker with strong analytical, problem solving and prioritization skills
Excellent communication skills
Flexible
Why Join Us
Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family's well-being
Company team wear allowance
401k with company match
Company sponsored social events
Community volunteering
Auto-ApplyRep, Customer Ser I
Customer service agent job in Kansas City, KS
Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)
What Do IAA Customer Service Reps Do?
Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments and enter data into our internal computer systems
Reference pricing and delivery information
Respond to customer questions, inquiries, and requests
Set up new and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process paperwork in preparation for auction day, securing necessary approvals
Assist with other duties around the office to help out
What are the Requirements?
Ability to communicate comfortably with customers
A phenomenal teammate, willing to assist your peers
Digital literacy
Time management skills
Positive attitude
Ability to work independently
Strong interpersonal skills
Professional and clean appearance
We'd also love someone open to learning automobile titling as part of their development!
Education and Certification Requirements:
A high school diploma is awesome, but equivalent work experience would be great too!
0-2 years' previous work experience
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
About IAA, an RB Global, Inc. company:
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Auto-ApplyCustomer Service Representative
Customer service agent job in Kansas City, KS
Benefits:
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
Wellness resources
Do you like helping customers find what they need, driving sales, and keeping things fun? For over 30 years, FASTSIGNS of Kansas City has been a part of the KC community, and we're looking for someone to join our team!
At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our production team is rich in knowledge and possesses the technical expertise to conquer even the most complex challenges. Our Inside Sales Team has been dedicated to us for several years and has developed personal relationships with many of our customers, always finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbecues.
We are currently located in Westport. However, our team is searching for a new space close by we can move into at the beginning of 2024. We seek an inspiring new space with larger working areas to accommodate our rapidly growing business. The new space will offer significantly more square footage of workspace, updated equipment, and an expanded vehicle wrap bay. We constantly seek input from team members on making our new space more than just an office; we want to make it something we're proud to show off!
If this sounds like a place you'd like to work, please review the position details and send us your resume!
Duties include:
Greet and assist walk-in, email, E-commerce, and phone customers.
Chat and connect with customers and decision-makers.
Recommend excellent products and follow Brand Standards.
Find and contact sales prospects creatively.
Build and manage a leads list through referrals, calls, mail, and email.
Follow up on new leads from calls, marketing, and emails.
Learn pricing and proposal models inside out.
Handle project paperwork and follow procedures from start to finish.
Prepare estimates and follow up on them.
Update customers on order status and schedule changes.
Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
Keep the retail space clean, organized, and inviting.
Support the team with reports, invoicing, and regular paperwork.
Prepare and share status reports for weekly team meetings.
Assist with the company's marketing plans when needed.
Conduct market research, competitive shopping, and customer surveys.
Resolve customer issues with a smile.
Build great relationships with support departments.
Follow all company policies and ethics codes.
Check-in with customers within 3-5 days for satisfaction.
Embrace the “Everybody Sells” mindset and spot sales opportunities.
Answer phones and help at the front counter when needed.
Understand the sales process to provide customer solutions.
Previous Customer Service Experience:
Previous customer service experience in retail, hospitality, reception, barista, host, or server.
Face-to-face customer interaction experience.
Administrative tasks experience, including scheduling, correspondence, and data entry.
Professional experience with handling calls, call routing, and message taking.
Experience in taking and processing job orders.
What we're offering:
$13 to $20 per hour, depending on experience.
Paid Health Insurance.
Profit sharing
Paid vacation and sick days.
Full time.
Monday through Friday.
FASTSIGNS is the franchise industry leader with over 700 locations. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on providing the best customer service in the sign industry, and to prove it, we survey our customers to ensure we constantly improve our service.
Compensation: $13.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Retention Specialist - Kansas City
Customer service agent job in Kansas City, KS
We are Farmers!
We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews.
Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met.
Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support.
Provides peer support through on-the-job training and knowledge sharing.
Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS or Dayton, OH.
Essential Job Functions
Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
Explains premium changes. Quotes, sells, and generates premium.
Analyze, clarify and resolve complex policy and account related questions from external customers.
Accesses account information and communicates while working in multiple systems across all brands.
Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
Resolves issues requiring expert support.
Actively listens to customer concerns to identify trends or patterns.
Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues.
Leads implementation of process changes. Monitors performance metrics and prepares reports.
Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.
Stays current with relevant product(s), which includes all specialty lines.
Champions change initiatives and fosters acceptance and support for these changes within the team.
Physical Actions
Job is performed in-person at a Farmers office or virtually at an approved alternative work location.
The physical work environment is indoors and climate-controlled with adequate lighting and ventilation.
Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions.
Frequently sits for prolonged periods of time, up to a full shift.
Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces.
Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance.
Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties.
Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift.
Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees.
Possesses clear vision, with or without correction, to visually read and verify information.
Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects.
Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.
Jobs in this category require rare, if any, travel.
Education Requirements
High School Diploma or equivalent required.
Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license.
Ability to be appointed to sell insurance in all states required.
Experience Requirements
2 years of experience in insurance or related field required.
Experience providing advanced customer support within a high-volume, complex environment preferred.
Benefits
Farmers offers a competitive salary commensurate with experience, qualifications and location.
o DC/NJ/NY/OH Only: $27.04 - $45.90
The starting hourly pay for this role is $27.38-$30.29, based on location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://*********************************/#offer
Job Location(s): US - KS - Kansas City, US - KS - Olathe, US - KS - Shawnee, US - MO - Kansas City
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************
Easy ApplyCustomer Service Advisor - Migrant Help
Customer service agent job in Kansas City, KS
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Customer Service Advisor
Customer service agent job in Kansas City, MO
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
* Promote the Pick-n-Pull Safety Culture.
* Be a team player. Work as a member of the team to help the team achieve its goals.
* Maintain a high level of integrity.
* Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
* Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
* Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
* Follow all company policies and procedures.
* Identify when customer interaction requires assistance from management.
* Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
* Additional duties as assigned.
Qualifications:
* Must work safely at all times.
* Must have good people skills with an outgoing friendly positive attitude.
* Able to work retail hours including overtime, weekends and holidays.
* Must have reliable means of transportation.
* Must be able to read, write, and speak in the English language.
* Bilingual in Spanish a plus, but not required.
* Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
* Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
* Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
* Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
* Vision must be sufficient to perform job functions safely as described above.
* Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
* Exposure on a regular basis to outdoor weather conditions.
* Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Customer Service Teammate
Customer service agent job in Kansas City, MO
Job Description
TEXT "GOCARWASH" to 25000 to signup for an interview!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service Representative
Customer service agent job in Gallatin, MO
BRANCH: JAMESPORT, MO
The Customer Service Representative is responsible for conducting financial transactions between customers and the Bank both in person and over the phone and handle both routine and complex customer inquiries and problems.
Duties and Responsibilities:
Represents the Bank favorably to both current and prospective customers.
Provides prompt, efficient and accurate service in the processing of transactions.
Note and verify significant information as required by the Bank policy or procedure.
Ensure that Bank procedures are followed when performing transactions on all equipment.
Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
Identify customers' financial service needs and focus on promoting bank products and services to customers to meet those needs.
Maintain adequate working funds as required by Bank policy; as necessary, purchase working money supply from vault.
Verify and balance assigned drawer daily with minimal cash variances.
Assist in reconciling errors for self and other tellers.
Issue cashier's checks, money orders, and bank checks.
Issue and maintain debit cards following Bank policy.
Verify that opening and closing procedures are followed.
May prepare necessary forms for proper completion of Bank Secrecy Act requirement (includes obtaining appropriate documentation from customer/non-customer).
Receive and answer questions on Bank policies and practices, maintain good customer relations at all times.
Direct customers to appropriate employees for answers to more complex problems or inquiries.
Discuss problems related to specific accounts and refer more difficult questions to a supervisor or bank officer.
Help coworkers with difficult internal problems or customer inquiries/problems while ensuring prompt and courteous responses to customer inquiries.
Count, wrap, and bag coins. Count and verify currency to sell. Accumulate mutilated currency to be shipped out.
Balance or assist in balancing the working fund.
Assist with other bank work as requested including statement stuffing, filing, and answering phones.
Other duties as assigned
Required Skills/Abilities:
Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Excellent mathematical skills.
Trustworthiness and the ability to act with integrity.
Thorough understanding of customer service.
Ability to maintain highest level of confidentiality.
Qualifications:
High school diploma or equivalent is required.
Previous experience working directly with the public is preferred.
Auto-ApplyPassenger Service Agent
Customer service agent job in Kansas City, MO
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous Customer Service experience preferred
4. Must be 18 years of age or older.
5. Must have a working telephone number for contact.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to communicate clearly and concisely in verbal and written communication.
4. Must be able to read, write, understand and carry out instructions in English.
5. Must be able to stand/walk in terminal area throughout the scheduled shift.
6. Must be able to consistently push, pull and lift 50 to 70 lbs.
7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
8. Must pass pre-employment and random drug tests.
9. Must complete a criminal background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Greet passengers, clients and airline personnel in a courteous and professional manner.
2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
3. Provide general information to passengers, give directions and flight information.
4. Provide special services (courtesy chairs/bag carts) as required.
5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
6. Summon the security supervisor and refer difficult or uncooperative passengers to security.
7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
9. Attend meetings and inservices as required.
10. Utilize appropriate communications channels and maintain records, reports and files as required.
11. Must be in proper uniform or business attire as directed by company officials.
12. Identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Perform other duties as requested.
988 Crisis Call Center Representative/Peer
Customer service agent job in Kansas City, KS
Purpose:
Wyandot BHN is looking for Clinical Professionals to perform behavioral health crisis hotline intervention, brief screening, and referrals for various services in its 24/7, 988 Call Center. The Intent of the 988-phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. This team will be embedded in the Crisis Department of Wyandot BHN.
Duties Include:
· Answer 24-hour 988 crisis line calls, providing empathetic and compassionate support.
· Assess suicide risk and other safety-related concerns along with evaluating the needs of the callers.
· Making the least restrictive level of care recommendations and coordinating care for the callers.
· Conduct outreach calls to individuals identified in need of support.
· Develops complex intervention plans to address the clinical needs of callers.
· Collaborates with the Wyandot Mental Health Center teams and other community agencies to advocate for callers.
· Helps develop safety plans to best support the health and wellness of callers.
· Forwarding of all necessary documentation regarding services provided and assisting with data collection in support of Program goals.
Maintains needed training to meet job expectations, compliance, and position competency.
Follows and complies with all local, state, and federal regulations, laws, and standards including all job-specific guidelines and codes.
Follows all organizational and departmental policies, procedures, and practices including those outlined in the employee handbook or other work-related references and resources. Upholds and activity demonstrate the Mission, Vision, and Values in all interactions.
Upholds confidentiality and proper safeguarding and handling of Protected Health Information (PHI) as outlined under the provisions of HIPAA privacy regulations [Health Insurance Portability and Accountability Act of 1996], related policies and practices.
Performs other duties as assigned by immediate supervisor or designate.
Schedule: Thursday-Saturday from 7:00p-7:00a and initial training is during the day
Requirements
Job Requirements, Education, and Qualifications
· High School Graduate (or equivalent). Peer Support with Certified Peer Support Certification. Preferred bachelor degree in social work, Counseling, or Psychology or other Human Services field.
· Applicants who meet Kansas licensure requirements may be considered if Kansas Licensure is obtained by the time of an employment offer and licensure is pending confirmation at the time of employment application.
· The clinician will have access to all rules and regulations and is expected to refer to these as needed to ensure agency practices and processes are in compliance. Clinicians must be familiar with all requirements affecting the operation of clinical services.
· The clinician must be familiar with agency policy and procedures in all areas. Clinicians must also maintain knowledge of best practice information with regard to the provision of quality services and support for Clients.
· The Clinician must be self-directed. The Clinician will have access to their supervisor on an ongoing basis through face-to-face contact, via email, and through written correspondence or telephone. The Clinician must be able to judge the need for consultation with their supervision as the majority of duties are performed with limited supervision.
· Clinician must be familiar with risk management issues and safety procedures to ensure
that consistent efforts are made for implementation. The Clinician is responsible for monitoring
the safety practices of others and it is crucial that this duty be completed in a thorough manner to ensure that Clients served are safe.
Must pass clearance through the Kansas Child Abuse/Neglect Register and Criminal Background Check.
Salary Description 20.00 per hour based on experience
Customer Service Teammate
Customer service agent job in Excelsior Springs, MO
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
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All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Chauffeured Services Dispatcher (On Site)
Customer service agent job in Kansas City, MO
Job Title: Chauffeured Services Dispatcher
We are searching for a reliable and experienced Dispatcher to join our team. As a Chauffeured Services Dispatcher, you will be responsible for coordinating the safe and efficient transportation of clients by assigning chauffeurs to specific routes and managing all aspects of scheduling and dispatching. The ideal candidate will be highly organized, have excellent communication skills, and possess a strong ability to multitask. This position requires exceptional attention to detail and the ability to remain calm under pressure while ensuring timely and satisfactory service to our valued clients.
Responsibilities:
- Coordinate and schedule chauffeured services based on client requirements, driver availability, and accountability for ensuring client satisfaction.
- Assign chauffeurs and vehicles to routes, considering factors such as distance, time, traffic, and vehicle capacity.
- Monitor the status of chauffeurs through GPS tracking systems and contact them for updates or changes as necessary.
- Track and maintain accurate records of routes, schedules, cancellations, and reschedules, ensuring real-time accuracy and quick response times.
- Assist in managing driver and vehicle availability, conducting routine checks to ensure vehicle cleanliness, maintenance, and safety compliance.
- Communicate with clients and chauffeurs regarding any changes to routes, delays, and special instructions to ensure a smooth and error-free transportation experience.
- Resolve any scheduling conflicts, technical issues, or emergencies swiftly and effectively, maintaining clear communication channels with all parties involved.
- Develop and maintain an up-to-date understanding of local traffic patterns, road construction, and other factors impacting transportation. Effectively utilize this knowledge to optimize routes and minimize delays.
- Provide exceptional customer service by addressing inquiries and concerns from clients efficiently and professionally.
- Collaborate with other team members, including dispatchers, customer support representatives, and sales personnel, to ensure seamless operations and excellent customer satisfaction.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven work experience as a dispatcher or in a similar role within the transportation industry.
- Proficient computer skills, including knowledge of dispatch software, GPS tracking systems, and Microsoft Office Suite.
- Exceptional organizational and multitasking abilities, with the capability to handle high-pressure situations.
- Strong problem-solving skills and the ability to think quickly, making sound decisions while maintaining composure.
- Excellent communication and interpersonal skills, demonstrating patience, empathy, and professionalism in all interactions.
- Knowledge of local traffic regulations, routes, and transportation software.
- Valid driver's license and clean driving record.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Join our dynamic team and contribute to providing top-notch chauffeured services to our esteemed clientele. If you possess the necessary skills, attention to detail, and dedication to customer satisfaction, apply today and take the first step towards an exciting and rewarding career as a Chauffeured Services Dispatcher.
Benefits: Medical, Dental, Vision, 401(k)